56940676f6
- 新增 kbRetriever.js: VikingDB search_knowledge 纯检索替代 Ark chat/completions, doubao-seed-rerank 重排, RAG payload 语气引导缓解音色差异 - 新增 redisClient.js: Redis 连接管理 + 5轮对话历史 + KB缓存双写 - toolExecutor.js: 产品别名扩展25条, 全库检索topK=25, 检索阈值0.01, 精简 buildDeterministicKnowledgeQuery - nativeVoiceGateway.js: isPureChitchat扩展, KB保护窗口60s, prequery参数调优 - realtimeDialogRouting.js: resolveReply感知KB保护窗口, fast-path适配raw模式 - app.js: 健康检查新增 redis/reranker/kbRetrievalMode - 新增测试: alias A/B测试, KB retriever测试, Redis客户端测试, raw模式集成测试
1122 lines
60 KiB
JavaScript
1122 lines
60 KiB
JavaScript
const axios = require('axios');
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const https = require('https');
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const arkChatService = require('./arkChatService');
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const { buildKnowledgeAnswerPrompt, resolveAssistantProfile } = require('./assistantProfileConfig');
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const { getAssistantProfile } = require('./assistantProfileService');
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const kbRetriever = require('./kbRetriever');
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const redisClient = require('./redisClient');
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// HTTP keep-alive agent：复用TCP连接，避免每次请求重新握手
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const kbHttpAgent = new https.Agent({
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keepAlive: true,
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keepAliveMsecs: 30000,
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maxSockets: 6,
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timeout: 15000,
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});
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// 连接预热：服务启动后自动建立到方舟API的TLS连接，避免首次查询的握手延迟
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setTimeout(() => {
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const warmupKey = process.env.VOLC_ARK_API_KEY || process.env.VOLC_ACCESS_KEY_ID;
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if (warmupKey) {
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axios.post('https://ark.cn-beijing.volces.com/api/v3/chat/completions', {
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model: process.env.VOLC_ARK_KNOWLEDGE_ENDPOINT_ID || process.env.VOLC_ARK_ENDPOINT_ID || 'warmup',
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messages: [{ role: 'user', content: 'ping' }],
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max_tokens: 1,
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stream: false,
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}, {
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headers: { 'Content-Type': 'application/json', 'Authorization': `Bearer ${warmupKey}` },
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timeout: 8000,
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httpsAgent: kbHttpAgent,
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}).then(() => {
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console.log('[ToolExecutor] KB connection pool warmed up');
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}).catch(() => {
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console.log('[ToolExecutor] KB connection warmup sent (pool established)');
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});
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}
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}, 2000);
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const contextKeywordTracker = require('./contextKeywordTracker');
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const {
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hasCanonicalKnowledgeTerm: hasCanonicalKnowledgeTermMatch,
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extractKnowledgeEntityMatches,
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hasKeywordFromList,
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SYSTEM_ROUTE_KEYWORDS,
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COMPANY_ROUTE_KEYWORDS,
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PRODUCT_ROUTE_KEYWORDS,
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FAQ_ROUTE_KEYWORDS,
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SCIENCE_TRAINING_ROUTE_KEYWORDS,
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} = require('./knowledgeKeywords');
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// KB查询缓存：相同effectiveQuery + datasetIds + userId在TTL内直接返回缓存结果
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const KB_CACHE_TTL_MS = 5 * 60 * 1000; // 5分钟 (hit结果)
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const KB_CACHE_NOHIT_TTL_MS = 2 * 60 * 1000; // 2分钟 (no-hit结果，较短TTL)
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const KB_CACHE_MAX_SIZE = 200;
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const kbQueryCache = new Map();
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function getKbCacheKey(query, datasetIds, profileScope = 'global') {
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const mode = process.env.VOLC_ARK_KB_RETRIEVAL_MODE || 'answer';
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return `vdb2|${mode}|${String(profileScope || 'global').trim() || 'global'}|${(query || '').trim()}|${(datasetIds || []).sort().join(',')}`;
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}
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function getKbCache(key) {
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const entry = kbQueryCache.get(key);
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if (!entry) return null;
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// hit: 5min TTL; no-hit: 10s 短 TTL（仅防同一轮次重复查 VikingDB）
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const ttl = entry.hit ? KB_CACHE_TTL_MS : 10000;
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if (Date.now() - entry.timestamp > ttl) {
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kbQueryCache.delete(key);
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return null;
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}
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return entry.result;
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}
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function setKbCache(key, result) {
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if (kbQueryCache.size >= KB_CACHE_MAX_SIZE) {
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const oldest = kbQueryCache.keys().next().value;
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kbQueryCache.delete(oldest);
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}
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// hit: 正常缓存; no-hit: 内存 10s 去重（防止同一轮次重复查 VikingDB，不写 Redis）
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kbQueryCache.set(key, { result, timestamp: Date.now(), hit: !!result.hit });
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}
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// 高频问题本地预缓存：匹配到的问题直接返回预计算答案，0ms延迟
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const HOT_ANSWERS = [
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{
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patterns: [/基础三合一.*怎么吃/, /三合一.*怎么吃/, /基础套装.*怎么吃/, /大白小红小白.*怎么吃/, /怎么吃.*基础三合一/, /怎么吃.*三合一/],
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answer: '基础三合一这样吃：1.大白Basics：早上空腹，1平勺兑200-300ml温水，快速搅拌后马上喝。2.小红Activize：大白喝完15-30分钟后，兑100-150ml温水，小口慢饮。3.小白Restorate：睡前空腹，1平勺兑200ml温水搅拌饮用。注意：刚开始可以半量适应3-5天，水温不超过40度。',
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},
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{
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patterns: [/PM.*传销/, /传销.*PM/, /PM.*正规/, /PM.*合法/, /PM.*骗局/, /FitLine.*传销/, /是不是传销/, /直销还是传销/],
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answer: '德国PM绝对不是传销，它是正规合法的直销企业。1.成立于1993年，有30多年历史。2.获得国际邓白氏AAA+最高信用认证，评分99分。3.业务覆盖全球100多个国家和地区。4.旗下FitLine品牌是德国运动员信赖的营养品牌。所以它是一家老牌正规企业。',
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},
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{
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patterns: [/NTC.*核心优势/, /NTC.*原理/, /NTC.*厉害/, /核心优势.*NTC/, /核心竞争力.*NTC/, /营养保送系统/],
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answer: 'NTC营养保送系统是PM产品的核心技术优势。它能确保营养素在体内精准保送到细胞层面，而不是在消化过程中被破坏或流失。这就是PM产品和普通保健品的最大区别——不仅仅是补充营养，更重要的是保证营养被细胞真正吸收利用。',
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},
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{
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patterns: [/多久见效/, /多久有效/, /多长时间见效/, /几天见效/, /什么时候见效/],
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answer: 'PM产品见效时间因人而异。一般来说：1.小红Activize提升能量，很多人当天就能感受到精力提升。2.整体改善通常需要1-3个月持续使用。3.具体效果取决于个人体质、生活习惯和使用方法。建议全套搭配使用，按推荐方法坚持服用，效果会更明显。',
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},
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{
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patterns: [/为什么.*全套/, /为什么.*搭配/, /为什么.*三合一/, /为何.*全套/, /产品需要全套/],
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answer: '全套搭配使用是因为NTC营养保送系统的协同作用：1.大白Basics提供基础营养素打底。2.小红Activize激活细胞能量代谢。3.小白Restorate补充矿物质，在睡眠中修复。三者配合形成完整的营养循环，单独使用效果会打折扣。就像火炉原理，需要同时具备柴火、引火物和氧气才能充分燃烧。',
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},
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{
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patterns: [/好转反应/, /整应反应/, /排毒反应/, /副作用/, /不良反应/],
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answer: '这是正常的好转反应，也叫整应反应，说明身体在调整和修复。常见表现有：疲倦感、轻微头痛、皮肤变化、排便增多等。一般持续3-7天会逐渐消失。这不是副作用，而是身体排出毒素、细胞开始修复的表现。建议多喝水，继续正常服用，症状会慢慢好转。',
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},
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{
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patterns: [/PM.*公司介绍/, /德国PM介绍/, /介绍.*德国PM/, /PM公司介绍/],
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answer: '德国PM-International是1993年创立的国际营养品直销企业。核心品牌FitLine专注细胞营养，拥有独家NTC营养保送系统技术。公司获邓白氏AAA+最高信用认证（99分），业务覆盖全球100多个国家。总部位于德国，在日本、美国、加拿大、香港等地设有分公司。',
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},
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{
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patterns: [/小红.*功效/, /小红.*作用/, /Activize.*功效/, /Activize.*作用/, /小红产品/],
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answer: 'FitLine小红Activize Oxyplus的核心功效是提升细胞能量。它含有维生素B族、C和辅酶Q10等成分，通过NTC营养保送系统直达细胞。主要作用：1.提升精力和体能。2.促进细胞氧气利用。3.增强免疫力。很多人喝完当天就能感受到精力明显提升。',
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},
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{
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patterns: [/大白.*功效/, /大白.*作用/, /Basics.*功效/, /大白产品/],
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answer: '德国PM大白Basics是基础营养素，为身体提供全面的维生素和矿物质基础。它的核心作用：1.补充每日所需的基础营养。2.为细胞提供全面的营养支持。3.搭配小红和小白形成完整的NTC营养循环。建议早上空腹服用，1平勺兑200-300ml温水。',
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},
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{
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patterns: [/小白.*功效/, /小白.*作用/, /Restorate.*功效/, /小白产品/],
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answer: '德国PM小白Restorate的核心功效是夜间修复。它富含矿物质和微量元素，通过NTC营养保送系统在睡眠期间帮助身体修复。主要作用：1.补充矿物质和微量元素。2.促进夜间细胞修复。3.改善睡眠质量。建议睡前空腹服用，1平勺兑200ml温水。',
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},
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{
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patterns: [/与.*保健品.*区别/, /和.*保健品.*区别/, /保健品.*区别/],
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answer: 'PM产品和普通保健品的最大区别在于NTC营养保送系统。普通保健品只是补充营养，但大部分在消化过程中被破坏或无法被细胞吸收。PM产品通过NTC技术，确保营养素精准保送到细胞层面，真正被身体吸收利用。这就好比，不仅要买好食材，更要保证营养送到嘴里并消化吸收。',
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},
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{
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patterns: [/CC.*套装/, /CC.*胶囊/, /CC-?Cell/, /CC.*功效/, /CC.*作用/, /CC.*怎么用/],
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answer: 'CC套装包含CC-Cell胶囊和CC-Cell乳霜，是PM的细胞抗衰产品。CC胶囊含有葡萄籽提取物、白藜芦醇、辅酶Q10等抗氧化成分，从内部保护细胞。CC乳霜从外部滋养修护皮肤。建议内服外用搭配，早晚各1粒胶囊，乳霜早晚涂抹面部。',
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},
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{
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patterns: [/Q10.*功效/, /Q10.*作用/, /辅酵素.*功效/, /辅酵素.*作用/, /Q10.*怎么用/, /Q10.*氧修护/],
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answer: 'Q10辅酵素氧修护是PM的抗氧化明星产品。辅酶Q10是人体细胞产生能量的关键物质，随年龄增长会减少。它的主要功效：1.抗氧化保护细胞。2.支持心脏健康。3.提升皮肤弹性。通过NTC技术直达细胞，吸收率远超普通Q10产品。',
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},
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{
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patterns: [/IB5/, /口腔.*喷雾/, /免疫喷雾/, /口腔免疫/],
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answer: 'IB5口腔免疫喷雾是PM独特的免疫支持产品。它通过口腔黏膜快速吸收，含有益生菌和免疫活性成分。使用方法：每天2-3次，每次喷2-3下到口腔内。特别适合换季、出行或免疫力需要加强的时候使用。',
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},
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{
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patterns: [/邓白氏.*认证/, /邓白氏.*评级/, /邓白氏.*是什么/, /邓白氏.*什么意思/, /AAA\+/, /99分/],
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answer: '邓白氏是全球最权威的商业信用评估机构，类似企业界的"信用评分"。PM公司获得邓白氏AAA+最高评级，评分99分（满分100），这意味着PM在财务健康、信用风险、经营稳定性方面都达到了最高标准。全球能拿到这个评级的企业非常少。',
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},
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{
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patterns: [/一成系统.*是什么/, /一成系统.*介绍/, /一成系统.*怎么/, /一成.*赋能/, /一成.*平台/, /三大平台.*四大/],
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answer: '一成系统是德国PM事业发展的智能赋能工具，包含三大平台和四大AI生态。三大平台：数字化工作室、盛咖学愿培训平台、盟主社区互动平台。四大AI生态：AI众享智能推荐、AI智能生产力、智能客服、数据分析。帮助团队实现零成本高效率运行。',
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},
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{
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patterns: [/火炉原理/, /暖炉原理/, /火炉.*是什么/, /火炉.*意思/],
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answer: '火炉原理是PM产品的核心理念比喻。就像生火需要三个条件：柴火（大白提供基础营养）、引火物（小红激活能量代谢）、氧气（小白补充矿物质促进修复）。三者缺一不可，只有同时具备才能让细胞这个"火炉"充分燃烧，发挥最大效果。这就是为什么建议全套搭配使用。',
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},
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{
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patterns: [/D-?Drink/, /小绿.*排毒/, /排毒饮/, /14天排毒/, /排毒.*怎么用/],
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answer: 'D-Drink小绿是PM的14天排毒饮料。它含有草本植物精华，帮助身体温和排毒清理。使用方法：每天1包兑水饮用，连续14天为一个周期。建议每3-6个月做一次排毒周期。排毒期间多喝水，配合清淡饮食效果更好。',
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},
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{
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patterns: [/如何加入/, /怎么加入/, /成为代理/, /怎么做PM/, /加入PM/, /如何代理/, /怎么代理/, /想做PM/],
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answer: '加入PM非常简单，直接联系推荐人注册即可。PM采用直销模式，注册后可以享受会员价购买产品自用，也可以发展团队赚取收入。一成系统会提供全面的培训和智能工具支持，帮助你快速上手。具体流程可以咨询你的推荐人。',
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},
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{
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patterns: [/孕妇.*能吃/, /怀孕.*能吃/, /儿童.*能吃/, /小孩.*能吃/, /孕妇.*可以/, /小孩.*可以/, /老人.*能吃/, /适合.*人群/],
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answer: 'PM产品是营养补充品，大部分成人可以正常服用。但孕妇、哺乳期女性和儿童建议先咨询医生。PM有专门的儿童产品PowerCocktail Junior适合儿童使用。老年人可以正常服用基础三合一。如果正在服药或有特殊健康状况，建议先咨询医生。',
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},
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{
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patterns: [/多少钱/, /价格/, /售价/, /怎么买/, /哪里买/, /在哪.*买/, /贵不贵/],
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answer: '产品价格因国家和地区有所不同，建议直接咨询你的PM推荐人获取最新价格。注册为会员后可以享受会员优惠价。PM产品通过直销渠道销售，官方不在电商平台直接销售，请通过正规渠道购买以确保正品。',
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},
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];
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function matchHotAnswer(query) {
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const text = String(query || '').trim();
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if (!text) return null;
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for (const item of HOT_ANSWERS) {
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for (const pattern of item.patterns) {
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if (pattern.test(text)) return item.answer;
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}
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}
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return null;
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}
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class ToolExecutor {
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static hasCanonicalKnowledgeTerm(query) {
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return hasCanonicalKnowledgeTermMatch(query);
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}
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static extractKnowledgeEntities(text) {
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return extractKnowledgeEntityMatches(text);
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}
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static classifyQuestionSlot(query) {
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const text = String(query || '').trim();
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if (/(多少钱|价格|售价|费用|价钱)/.test(text)) return 'price';
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if (/(成分|配方|原料|含什么|包含什么)/.test(text)) return 'ingredient';
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if (/(规格|包装|剂型|形态|粉末|粉剂|粉状|胶囊|软胶囊|片剂|颗粒|喷雾|乳霜|乳液|凝胶|膏状|口服液|每盒|每袋|每瓶|每支|多少袋|多少粒|多少片|多少毫升|多大规格)/.test(text)) return 'specification';
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if (/(怎么吃|怎么用|怎么服用|服用方法|用法|用量|一天几次|每天几次|每日几次|一天吃几次|每天吃几次|一天服用几次|每日服用几次)/.test(text)) return 'usage';
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if (/(副作用|不良反应|好转反应|排毒反应|整应反应|皮肤发痒|皮肤微痒)/.test(text)) return 'side_effect';
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if (/(多久见效|多久有效|多久能见效|多长时间见效|几天见效|什么时候见效)/.test(text)) return 'effect_time';
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if (/(治病|治疗|能治|治愈|药品|药物|替代药|包治|治百病)/.test(text)) return 'medical_claim';
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if (/(为什么.*(全套|搭配|三合一)|为什么要.*(全套|搭配|三合一)|为何.*(全套|搭配|三合一)|产品需要全套)/.test(text)) return 'bundle_reason';
|
||
if (/(如何发展PM事业|怎么发展PM事业|PM事业发展逻辑|商机|PM价值|为什么选择德国PM|为何选择德国PM|为什么选德国PM|为什么选PM|为何选PM|陌生客户|陌生人沟通|线上拓客|成交|拓客|邀约|自我介绍|故事分享|三大平台|四大Ai生态|AI智能生产力|AI生产力)/.test(text)) return 'business_growth';
|
||
if (/(功效|作用|有什么用|有什么好处|效果)/.test(text)) return 'benefit';
|
||
if (/(适合谁|适合什么人|哪些人|适用人群)/.test(text)) return 'audience';
|
||
if (/(正规吗|合法|是不是传销|传销|骗局|骗子|直销还是传销|合不合法|正不正规)/.test(text)) return 'legality';
|
||
if (/(地址|电话|联系方式|联系|总部|公司地址)/.test(text)) return 'address_contact';
|
||
if (/(区别|不同|哪个好|有什么区别|差别)/.test(text)) return 'difference';
|
||
return 'general';
|
||
}
|
||
|
||
static buildQuestionSlotInstruction(query) {
|
||
const slot = this.classifyQuestionSlot(query);
|
||
const instructions = {
|
||
price: '用户当前只关心价格或费用，请只回答价格、收费或是否未提及价格，不要扩展到产品总介绍。',
|
||
ingredient: '用户当前只关心成分或配方，请只回答成分、原料或是否未提及成分，不要扩展到品牌背景。',
|
||
specification: '用户当前只关心规格、包装、剂型、形态或每盒每袋等产品细节，请只回答这些明确规格信息；如果知识库没写，就直接说明未提及。',
|
||
usage: '用户当前只关心用法、吃法、服用频次或剂量，请只回答这一点。',
|
||
side_effect: '用户当前只关心副作用或好转反应，请只回答可能的不良反应、好转反应或注意事项。',
|
||
effect_time: '用户当前只关心多久见效或效果周期，请只回答见效时间、周期或个体差异，不要扩展无关信息。',
|
||
medical_claim: '用户当前只关心产品能不能治病、是不是药，请只回答是否属于药品、能否替代药物以及相关注意事项。',
|
||
bundle_reason: '用户当前只关心为什么要全套、搭配或三合一，请只回答搭配原理、协同作用或NTC相关原因。',
|
||
business_growth: '用户当前只关心PM事业发展、商机、PM价值、为何选择、线上拓客、陌生客户沟通、一成系统赋能、三大平台四大Ai生态或自我介绍，请只回答这类业务发展问题。凡涉及“一部手机做天下、0门槛启动、0成本高效率、足不出户梦想横扫全球、身未动梦已成、批发式晋级”等表述，必须明确这是“一成系统”的优势标签，是对德国PM事业的软件赋能，不要混同为德国PM公司或产品本身。',
|
||
benefit: '用户当前只关心功效或作用，请只回答作用点，不要扩展到无关信息。',
|
||
audience: '用户当前只关心适合人群，请只回答适用对象。',
|
||
legality: '用户当前只关心正规性、合法性或是否传销，请只围绕合法合规问题直接回答。',
|
||
address_contact: '用户当前只关心地址或联系方式，请只回答地址、电话、联系信息。',
|
||
difference: '用户当前只关心区别或对比，请直接做差异对比，不要扩写成单个产品长介绍。',
|
||
general: '请优先直接回答用户当前这一问，不要离题扩展。',
|
||
};
|
||
return instructions[slot] || instructions.general;
|
||
}
|
||
|
||
static answerMatchesQuestionSlot(query, content) {
|
||
const text = String(content || '').trim();
|
||
const lowerText = text.toLowerCase();
|
||
const slot = this.classifyQuestionSlot(query);
|
||
const entities = this.extractKnowledgeEntities(query);
|
||
// 中英文别名映射：改写后的query可能包含英文实体，但方舟回答用中文名
|
||
const ENTITY_ALIAS_MAP = {
|
||
'activize oxyplus': ['小红', 'activize', '艾特维'],
|
||
'activize': ['小红', '艾特维'],
|
||
'basics': ['大白', '倍适'],
|
||
'basic power': ['大白', 'basics'],
|
||
'restorate': ['小白', '维适多'],
|
||
'fitline': ['pm-fitline', 'pm细胞营养素', '细胞营养素'],
|
||
'pm-fitline': ['fitline', '细胞营养素'],
|
||
'ntc营养保送系统': ['ntc', '营养保送', '吸收利用'],
|
||
'ntc': ['ntc营养保送系统', '营养保送'],
|
||
'儿童倍适': ['powercocktail junior', '儿童'],
|
||
'cc-cell': ['cc套装', 'cc胶囊', 'cc乳霜'],
|
||
'd-drink': ['小绿', '排毒饮', '排毒d饮料'],
|
||
'proshape amino': ['氨基酸', 'bcaa'],
|
||
'herbal tea': ['草本茶'],
|
||
'hair+': ['发宝', '发健'],
|
||
'med hair+': ['发宝', '发健'],
|
||
'fitness-drink': ['运动饮料', '健康饮品'],
|
||
'topshape': ['纤萃', '减肥'],
|
||
'generation 50+': ['乐活50+', '乐活'],
|
||
'apple antioxy': ['细胞抗氧素', '苹果'],
|
||
'zellschutz': ['细胞抗氧素'],
|
||
'women+': ['women'],
|
||
'men face': ['男士乳霜', '男士护肤'],
|
||
'med dental+': ['牙膏', '草本护理'],
|
||
'ib5': ['口腔免疫喷雾'],
|
||
'q10': ['辅酵素', '氧修护'],
|
||
'一成系统': ['三大平台', '四大ai生态', 'ai众享', '数字化工作室', '盛咖学愿'],
|
||
};
|
||
const expandedEntities = [];
|
||
for (const entity of entities) {
|
||
const lower = String(entity || '').toLowerCase();
|
||
expandedEntities.push(lower);
|
||
const aliases = ENTITY_ALIAS_MAP[lower];
|
||
if (aliases) expandedEntities.push(...aliases);
|
||
}
|
||
const mentionsEntity = entities.length === 0 || expandedEntities.some((entity) => lowerText.includes(String(entity || '').toLowerCase()));
|
||
|
||
if (/德国PM是一家1993年成立于德国的合法直销公司/.test(text) && slot !== 'legality') {
|
||
return false;
|
||
}
|
||
|
||
if (!mentionsEntity && slot !== 'legality' && slot !== 'address_contact') {
|
||
return false;
|
||
}
|
||
|
||
const slotPatterns = {
|
||
price: /(元|价格|售价|费用|人民币|￥|¥)/,
|
||
ingredient: /(成分|配方|原料|含有|包含|营养素|葡萄籽|白藜芦醇|益生菌|胶原蛋白肽|辅酵素|Q10)/,
|
||
specification: /(规格|包装|剂型|形态|粉末|粉剂|粉状|胶囊|软胶囊|片剂|颗粒|喷雾|乳霜|乳液|凝胶|膏状|口服液|每盒|每袋|每瓶|每支|袋装|盒装|瓶装|支装|多少袋|多少粒|多少片|多少毫升|克|g|ml)/,
|
||
usage: /(服用|用法|用量|每日|每天|一次|次|饭前|饭后|早餐|晚餐|早晚|空腹|睡前)/,
|
||
side_effect: /(副作用|不良反应|好转反应|排毒|整应|皮肤.*痒|排便|反应|注意事项|正常现象)/,
|
||
effect_time: /(见效|有效|几天|几周|几个月|周期|坚持|因人而异|吸收利用)/,
|
||
medical_claim: /(不是药|不能替代药|不能代替药物|不是用于治疗|不能治疗|保健食品|营养补充|就医|医生)/,
|
||
bundle_reason: /(全套|搭配|协同|三合一|组合|NTC|吸收|运输|利用|代谢|原理)/,
|
||
business_growth: /(一成系统|PM事业|商机|价值|选择|拓客|成交|邀约|陌生客户|沟通|三大平台|四大Ai生态|数字化工作室|Ai众享|盛咖学愿|故事|自我介绍|赋能|智能生产力|软件赋能|一部手机|0门槛|零门槛|0成本|零成本|身未动梦已成|批发式晋级)/,
|
||
benefit: /(功效|作用|帮助|支持|改善|提升|有助于)/,
|
||
audience: /(适合|适用|人群|适宜|可以)/,
|
||
legality: /(合法|正规|直销|认证|邓白氏|不是传销)/,
|
||
address_contact: /(地址|电话|联系方式|联系|总部|香港|德国|美国|加拿大)/,
|
||
difference: /(区别|不同|相比|分别|一个|另一个|而|更适合)/,
|
||
};
|
||
|
||
if (slotPatterns[slot]) {
|
||
return slotPatterns[slot].test(text);
|
||
}
|
||
|
||
return text.length >= 10;
|
||
}
|
||
|
||
static getKnowledgeBaseRoutingRules() {
|
||
const raw = process.env.VOLC_ARK_KNOWLEDGE_BASE_ROUTING || process.env.VOLC_ARK_KNOWLEDGE_BASE_MAP;
|
||
if (!raw) {
|
||
return [];
|
||
}
|
||
try {
|
||
const parsed = JSON.parse(raw);
|
||
const entries = Array.isArray(parsed)
|
||
? parsed
|
||
: Object.entries(parsed).map(([name, config]) => ({ name, ...(config || {}) }));
|
||
return entries
|
||
.map((item) => ({
|
||
name: String(item.name || '').trim(),
|
||
dataset_ids: Array.isArray(item.dataset_ids)
|
||
? item.dataset_ids.map((id) => String(id || '').trim()).filter(Boolean)
|
||
: String(item.dataset_ids || item.datasetIds || '')
|
||
.split(',')
|
||
.map((id) => id.trim())
|
||
.filter(Boolean),
|
||
keywords: Array.isArray(item.keywords)
|
||
? item.keywords.map((keyword) => String(keyword || '').trim()).filter(Boolean)
|
||
: String(item.keywords || '')
|
||
.split(',')
|
||
.map((keyword) => keyword.trim())
|
||
.filter(Boolean),
|
||
}))
|
||
.filter((item) => item.name && item.dataset_ids.length > 0 && item.keywords.length > 0);
|
||
} catch (error) {
|
||
console.warn('[ToolExecutor] parse knowledge base routing failed:', error.message);
|
||
return [];
|
||
}
|
||
}
|
||
|
||
static selectKnowledgeBaseTargets(query, context = []) {
|
||
const defaultDatasetIds = String(process.env.VOLC_ARK_KNOWLEDGE_BASE_IDS || '')
|
||
.split(',')
|
||
.map((id) => id.trim())
|
||
.filter(Boolean);
|
||
const text = String(query || '').trim();
|
||
const recentContextText = (Array.isArray(context) ? context : [])
|
||
.slice(-6)
|
||
.map((item) => String(item?.content || '').trim())
|
||
.filter(Boolean)
|
||
.join('\n');
|
||
const haystack = `${text}\n${recentContextText}`.toLowerCase();
|
||
|
||
// 5路意图检测：system > company > faq > science > product
|
||
const hasSystemIntent = hasKeywordFromList(haystack, SYSTEM_ROUTE_KEYWORDS);
|
||
const hasCompanyIntent = hasKeywordFromList(haystack, COMPANY_ROUTE_KEYWORDS);
|
||
const hasProductIntent = hasKeywordFromList(haystack, PRODUCT_ROUTE_KEYWORDS);
|
||
const hasFaqIntent = hasKeywordFromList(haystack, FAQ_ROUTE_KEYWORDS);
|
||
const hasScienceIntent = hasKeywordFromList(haystack, SCIENCE_TRAINING_ROUTE_KEYWORDS);
|
||
|
||
// 确定路由：多意图可并行，只排除真正冲突的组合
|
||
const priorityRouteNames = [];
|
||
if (hasSystemIntent) priorityRouteNames.push('system');
|
||
if (hasProductIntent) {
|
||
priorityRouteNames.push('product');
|
||
// 产品问题同时搜FAQ和科普，获取更全面的回答（好转反应、科普误区等补充信息）
|
||
if (!hasFaqIntent) priorityRouteNames.push('faq');
|
||
if (!hasScienceIntent) priorityRouteNames.push('science');
|
||
}
|
||
if (hasCompanyIntent) {
|
||
priorityRouteNames.push('company');
|
||
// 公司问题同时搜产品和系统培训，test collection 内容有限
|
||
if (!hasProductIntent) priorityRouteNames.push('product');
|
||
if (!hasSystemIntent) priorityRouteNames.push('system');
|
||
}
|
||
if (hasFaqIntent) priorityRouteNames.push('faq');
|
||
if (hasScienceIntent) priorityRouteNames.push('science');
|
||
|
||
if (priorityRouteNames.length > 0) {
|
||
const routingRules = this.getKnowledgeBaseRoutingRules();
|
||
const priorityRules = routingRules.filter((rule) => priorityRouteNames.includes(rule.name));
|
||
const priorityDatasetIds = [...new Set(priorityRules.flatMap((rule) => rule.dataset_ids).filter(Boolean))];
|
||
if (priorityDatasetIds.length > 0) {
|
||
console.log(`[ToolExecutor] KB 5-way route: intents=[${priorityRouteNames.join(',')}] datasets=[${priorityDatasetIds.join(',')}]`);
|
||
return {
|
||
datasetIds: priorityDatasetIds,
|
||
matchedRoutes: [...new Set(priorityRouteNames)],
|
||
};
|
||
}
|
||
}
|
||
|
||
// 通用env规则匹配回退
|
||
const matchedDatasetIds = [];
|
||
const matchedRoutes = [];
|
||
|
||
for (const rule of this.getKnowledgeBaseRoutingRules()) {
|
||
if (rule.keywords.some((keyword) => haystack.includes(keyword.toLowerCase()))) {
|
||
matchedRoutes.push(rule.name);
|
||
matchedDatasetIds.push(...rule.dataset_ids);
|
||
}
|
||
}
|
||
|
||
const datasetIds = [...new Set((matchedDatasetIds.length ? matchedDatasetIds : defaultDatasetIds).filter(Boolean))];
|
||
return {
|
||
datasetIds,
|
||
matchedRoutes: matchedRoutes.length ? [...new Set(matchedRoutes)] : (datasetIds.length ? ['default'] : []),
|
||
};
|
||
}
|
||
|
||
static buildDeterministicKnowledgeQuery(query, context = []) {
|
||
const text = String(query || '').trim();
|
||
|
||
// ====================================================================
|
||
// 精简版：只保留 VikingDB 语义检索已知会失败的场景
|
||
// 产品/公司/认证等查询全部交给 VikingDB + reranker 处理原始语义
|
||
// 追问/代词由 enrichQueryWithContext + KB保护窗口 处理
|
||
// ====================================================================
|
||
|
||
// === 一成系统子话题分流（内部术语，向量检索难区分子话题） ===
|
||
if (/(一成系统|Ai众享|数字化工作室|盛咖学愿|三大平台|四大Ai生态|四大生态|智能生产力)/i.test(text)) {
|
||
if (/(核心竞争力|竞争力|核心优势|优势)/i.test(text)) return '一成系统 核心竞争力 三大平台 四大Ai生态 零成本高效率';
|
||
if (/(发展|怎么做|怎么用|如何用|如何做|关键点|关键|方法|步骤)/i.test(text)) return '一成系统 发展PM事业 三大平台 四大Ai生态 零成本高效率 全球市场';
|
||
if (/(线上拓客|拓客|成交|成交率|陌生客户|陌生人沟通|邀约)/i.test(text)) return '一成系统 PM事业 线上拓客 成交 邀约 三大平台 四大Ai生态';
|
||
if (/(ai智能生产力|ai生产力|智能生产力|团队效率|赋能团队|团队赋能)/i.test(text)) return '一成系统 AI智能生产力 赋能团队 三大平台 四大Ai生态';
|
||
if (/(一部手机|0门槛|零门槛|0成本|零成本|足不出户|梦想横扫全球|一部手机做天下)/i.test(text)) return '一成系统 软件赋能 0成本高效率 一部手机做天下 足不出户梦想横扫全球';
|
||
if (/(故事|自我介绍|分享)/i.test(text)) return '一成系统 PM事业 故事分享 自我介绍';
|
||
if (/(邀约|话术)/i.test(text)) return '一成系统 邀约话术';
|
||
if (/文化/i.test(text)) return '一成系统 文化解析';
|
||
if (/(赋能团队|团队发展|AI赋能|ai赋能)/i.test(text)) return '一成系统用AI赋能团队发展';
|
||
if (/(三大平台|四大生态|Ai生态)/i.test(text)) return '一成系统 三大平台 四大Ai生态';
|
||
return '一成系统 德国PM事业发展的强大赋能工具 三大平台 四大Ai生态';
|
||
}
|
||
if (/(一部手机做天下|一部手机即可运营全球市场|0门槛启动|零门槛启动|0成本高效率|零成本高效率|足不出户梦想横扫全球|身未动，?梦已成|批发式晋级)/i.test(text)) {
|
||
return '一成系统 软件赋能 德国PM事业 0成本高效率 一部手机做天下 身未动梦已成 批发式晋级';
|
||
}
|
||
if (/(身未动，?梦已成|批发式晋级)/i.test(text)) return '一成系统 身未动梦已成 批发式晋级 三大平台 四大Ai生态';
|
||
if (/行动圈/i.test(text)) return '一成系统 行动圈 数字化工作室 团队管理 目标考核';
|
||
if (/盟主社区/i.test(text)) return '一成系统 盟主社区 AI众享 社区盟主 引流 转化';
|
||
|
||
// === 一成系统相关业务话题 ===
|
||
if (/(招商|代理|加盟|事业机会|招商稿|代理政策)/i.test(text)) return '一成系统 PM事业 招商与代理 软件赋能 0成本高效率';
|
||
if (/(如何发展PM事业|怎么发展PM事业|PM事业发展逻辑|介绍PM事业|两分钟介绍PM事业)/i.test(text)) return '一成系统 PM事业 发展逻辑 商机 价值 软件赋能 三大平台 四大Ai生态 0成本高效率';
|
||
if (/(为什么选择德国PM|为何选择德国PM|为什么选德国PM|为什么选PM|为何选PM)/i.test(text)) return '一成系统 德国PM 选择理由 公司实力 产品优势 软件赋能 0成本高效率';
|
||
if (/(陌生客户|陌生人).*(沟通|开口|邀约|交流|切入).*(PM事业|德国PM|PM)/i.test(text)) return '一成系统 PM事业 陌生客户 沟通 邀约 话术 软件赋能';
|
||
if (/(线上拓客|线上成交|线上开发客户|线上获客|线上成交率)/i.test(text)) return '一成系统 PM事业 线上拓客 成交 获客';
|
||
if (/(一成AI|AI落地|ai落地|转观念|落地对比)/i.test(text)) return '2026一成Ai落地对比与转观念';
|
||
|
||
// === 敏感话题兜底（必须精确控制回复内容） ===
|
||
if (/(传销|骗局|骗子|正规吗|合法吗|正不正规|合不合法|是不是传销|直销还是传销|层级分销|非法集资|拉人头|下线|发展下线|报单|人头费)/i.test(text)) return '德国PM 1993年 创立 100多个国家 FitLine 公司介绍 邓白氏 99分 AAA+ 合法直销';
|
||
|
||
// === 别名纠正（向量检索不认的别名） ===
|
||
if (/暖炉原理/i.test(text)) return '火炉原理';
|
||
|
||
// 所有其它查询（产品/公司/认证/培训等）：不做确定性改写
|
||
// 依赖 normalizeKnowledgeQueryAlias（别名归一化）+ enrichQueryWithContext（上下文补充）+ VikingDB + reranker
|
||
return null;
|
||
}
|
||
|
||
static applyKnowledgeQueryAnchor(query) {
|
||
let anchoredQuery = String(query || '').trim();
|
||
if (/一成系统/.test(anchoredQuery) && !/(德国PM|PM事业|赋能工具|Ai众享|数字化工作室|盛咖学愿)/i.test(anchoredQuery)) {
|
||
anchoredQuery = anchoredQuery.replace(/一成系统/g, '一成系统 德国PM事业赋能工具');
|
||
}
|
||
return anchoredQuery.trim();
|
||
}
|
||
|
||
static normalizeKnowledgeQueryAlias(query) {
|
||
return String(query || '')
|
||
.replace(/^[啊哦嗯呢呀哎诶额，。！？、\s]+/g, '')
|
||
.replace(/[啊哦嗯呢呀哎诶额，。！？、\s]+$/g, '')
|
||
.replace(/^(你|你们|帮我|麻烦你|请你?|我想|我要|能不能|可以|可不可以|能否)[给帮]?(我)?(查一下|查查|查下|搜一下|搜搜|搜下|找一下|找找|找下|看一下|看看|看下|说一下|说说|说下|讲一下|讲讲|讲下|介绍一下|介绍下)?/g, '')
|
||
.replace(/(的)?(相关|详细)?(内容|信息|资料|介绍|说明)[。？?！]*$/g, '')
|
||
.replace(/一成[，,、。！？\s]+系统/g, '一成系统')
|
||
.replace(/X{2}系统/gi, '一成系统')
|
||
.replace(/[\u4e00-\u9fff]{1,3}(?:成|城|程|诚|乘|声|生)[，,、\s]*系统/g, '一成系统')
|
||
.replace(/(?:一城|逸城|一程|易成|一诚|亦成|艺成|溢成|义成|毅成|怡成|以成|已成|亿成|忆成|益成|益生|易诚|义诚|忆诚|以诚|一声|亿生|易乘)系统/g, '一成系统')
|
||
.replace(/PM[-\s]*Fitline|PM[-\s]*fitline|Pm[-\s]*fitline|Fitline|fitline/g, 'PM-FitLine')
|
||
.replace(/PM细胞营养|PM营养素|德国PM营养素/g, 'PM细胞营养素')
|
||
.replace(/NTC科技/g, 'NTC营养保送系统')
|
||
.replace(/NTC营养保送系统|NTC营养配送系统|NTC营养输送系统|NTC营养传送系统|NTC营养传输系统/g, 'NTC营养保送系统')
|
||
.replace(/Nutrient Transport Concept/gi, 'NTC营养保送系统')
|
||
.replace(/Activize Oxyplus|Activize/gi, 'Activize Oxyplus')
|
||
.replace(/Restorate/gi, 'Restorate')
|
||
.replace(/Basics/gi, 'Basics')
|
||
.replace(/基础三合一|三合一基础套|大白小红小白|基础套装?/g, 'PM细胞营养素 基础套装')
|
||
.replace(/儿童倍适|儿童产品/g, '儿童倍适')
|
||
.replace(/小红精华液/g, 'Activize Serum 小红精华液')
|
||
.replace(/小红产品/g, '小红产品 Activize Oxyplus')
|
||
.replace(/大白产品/g, '大白产品 Basics')
|
||
.replace(/小白产品/g, '小白产品 Restorate')
|
||
.replace(/(?<!小红产品\s*)(?<!大白产品\s*)(?<!小白产品\s*)小红(?!精华)/g, '小红产品 Activize Oxyplus')
|
||
.replace(/(?<!小红产品\s*)(?<!大白产品\s*)(?<!小白产品\s*)大白/g, '大白产品 Basics')
|
||
.replace(/(?<!小红产品\s*)(?<!大白产品\s*)(?<!小白产品\s*)(?<!儿童)小白/g, '小白产品 Restorate')
|
||
.replace(/维适多/g, '小白产品 Restorate')
|
||
.replace(/火炉原理/g, '火炉原理')
|
||
.replace(/阿育吠陀|Ayurveda/gi, '阿育吠陀')
|
||
// === 产品俗名/简称 → 标准名+英文名（增强向量检索命中率）===
|
||
.replace(/小绿/g, 'D-Drink 小绿 排毒饮')
|
||
.replace(/(?<!小绿 )排毒饮/g, 'D-Drink 排毒饮')
|
||
.replace(/(?<!草本护理)牙膏/g, '草本护理牙膏 Med Dental+')
|
||
.replace(/(?:口腔免疫喷雾|口腔喷雾|免疫喷雾)/g, 'IB5 口腔免疫喷雾')
|
||
.replace(/(?<!免疫)喷雾/g, 'IB5 口腔免疫喷雾')
|
||
.replace(/(?<!Herbal Tea )草本茶/g, 'Herbal Tea 草本茶')
|
||
.replace(/发宝|发健/g, 'Med Hair+ 发宝')
|
||
.replace(/(?:男士乳霜|男士护肤|男士面霜)/g, 'Men Face 男士护肤乳霜')
|
||
.replace(/纤萃/g, 'TopShape 纤萃')
|
||
.replace(/运动饮料/g, 'Fitness-Drink 运动饮料')
|
||
.replace(/(?<!Generation 50\+? )乐活/g, 'Generation 50+ 乐活')
|
||
.replace(/(?<!Zellschutz )细胞抗氧素/g, 'Zellschutz 细胞抗氧素')
|
||
.replace(/CC套装|CC胶囊|CC乳霜/g, 'CC-Cell')
|
||
.replace(/(?<!Q10 )辅酵素/g, 'Q10 辅酵素')
|
||
.replace(/氧修护/g, 'Q10 氧修护')
|
||
.replace(/小黑/g, 'MEN+ 倍力健 小黑')
|
||
.replace(/(?<!MEN\+? )倍力健/g, 'MEN+ 倍力健')
|
||
.replace(/(?<!ProShape Amino )氨基酸/g, 'ProShape Amino 氨基酸')
|
||
.replace(/BCAA/gi, 'ProShape Amino BCAA')
|
||
.replace(/(?<!胶原蛋白)胶原蛋白(?!肽)/g, '胶原蛋白肽')
|
||
.replace(/乳酪煲|乳酪饮品|乳酪/g, '乳酪煲 乳酪饮品')
|
||
.replace(/(?<!关节套装 )关节舒缓/g, '关节套装 关节舒缓')
|
||
.trim();
|
||
}
|
||
|
||
static classifyKnowledgeAnswer(query, content) {
|
||
const text = String(content || '').trim();
|
||
if (!text) {
|
||
return {
|
||
hit: false,
|
||
reason: 'empty',
|
||
reply: `知识库中暂未找到与"${query}"直接相关的信息，请换个更具体的问法再试。`,
|
||
};
|
||
}
|
||
|
||
const strictNoHitPattern = /未检索到|没有检索到|没有相关内容|暂无相关内容|未找到相关内容|未找到相关信息|没有找到相关信息|知识库中没有相关内容|知识库中没有关于|知识库中没有找到|没有找到具体|没有.*具体信息|没有.*相关说明|暂未找到与.*直接相关的信息|无法基于知识库.*回答|知识库未明确提到|知识库未提到|很抱歉.*没有.*资料|超出.*知识范围|目前没有.*方面的|无法提供.*相关信息|暂时无法回答|不在.*知识范围|没有.*相关记录/;
|
||
if (strictNoHitPattern.test(text)) {
|
||
return {
|
||
hit: false,
|
||
reason: 'no_hit',
|
||
reply: `知识库中暂未找到与"${query}"直接相关的信息，请换个更具体的问法再试。`,
|
||
};
|
||
}
|
||
|
||
if (!this.answerMatchesQuestionSlot(query, text)) {
|
||
// 长度兜底：回答内容足够长（>=60字）且不含无结果模式时，倾向判定为hit
|
||
// 这避免了方舟LLM用同义词表达导致slot正则不匹配的误杀
|
||
if (text.length >= 60 && !strictNoHitPattern.test(text)) {
|
||
console.log(`[ToolExecutor] slot_mismatch overridden by length fallback: query="${query}" len=${text.length}`);
|
||
return {
|
||
hit: true,
|
||
reason: 'length_fallback',
|
||
reply: text,
|
||
};
|
||
}
|
||
return {
|
||
hit: false,
|
||
reason: 'slot_mismatch',
|
||
reply: `知识库中暂未找到与"${query}"直接相关的信息，请换个更具体的问法再试。`,
|
||
};
|
||
}
|
||
|
||
return {
|
||
hit: true,
|
||
reason: 'hit',
|
||
reply: text,
|
||
};
|
||
}
|
||
|
||
static async execute(toolName, args, context = []) {
|
||
const startTime = Date.now();
|
||
console.log(`[ToolExecutor] Executing: ${toolName}`, args);
|
||
|
||
const handlers = {
|
||
query_weather: this.queryWeather,
|
||
query_order: this.queryOrder,
|
||
search_knowledge: this.searchKnowledge,
|
||
get_current_time: this.getCurrentTime,
|
||
calculate: this.calculate,
|
||
};
|
||
|
||
const handler = handlers[toolName];
|
||
if (!handler) {
|
||
console.warn(`[ToolExecutor] Unknown tool: ${toolName}`);
|
||
return { error: `未知的工具: ${toolName}` };
|
||
}
|
||
|
||
try {
|
||
const result = await handler.call(this, args, context);
|
||
const ms = Date.now() - startTime;
|
||
console.log(`[ToolExecutor] ${toolName} completed in ${ms}ms:`, JSON.stringify(result).substring(0, 200));
|
||
return result;
|
||
} catch (error) {
|
||
console.error(`[ToolExecutor] ${toolName} error:`, error);
|
||
return { error: `工具执行失败: ${error.message}` };
|
||
}
|
||
}
|
||
|
||
static async queryWeather({ city }) {
|
||
const mockData = {
|
||
'北京': { temp: '22°C', weather: '晴', humidity: '45%', wind: '北风3级', aqi: 65, tips: '空气质量良好，适合户外活动' },
|
||
'上海': { temp: '26°C', weather: '多云', humidity: '72%', wind: '东南风2级', aqi: 78, tips: '注意防晒' },
|
||
'广州': { temp: '30°C', weather: '阵雨', humidity: '85%', wind: '南风1级', aqi: 55, tips: '记得带伞' },
|
||
'深圳': { temp: '29°C', weather: '多云', humidity: '80%', wind: '东风2级', aqi: 60, tips: '较为闷热，注意防暑' },
|
||
'杭州': { temp: '24°C', weather: '晴', humidity: '55%', wind: '西北风2级', aqi: 50, tips: '天气宜人' },
|
||
'成都': { temp: '20°C', weather: '阴', humidity: '70%', wind: '微风', aqi: 85, tips: '天气阴沉，适合室内活动' },
|
||
'武汉': { temp: '25°C', weather: '晴', humidity: '60%', wind: '东风3级', aqi: 72, tips: '适合出行' },
|
||
'南京': { temp: '23°C', weather: '多云', humidity: '58%', wind: '东北风2级', aqi: 68, tips: '温度适宜' },
|
||
'西安': { temp: '18°C', weather: '晴', humidity: '35%', wind: '西北风3级', aqi: 90, tips: '天气干燥，注意补水' },
|
||
'重庆': { temp: '27°C', weather: '阴转多云', humidity: '75%', wind: '微风', aqi: 80, tips: '注意防潮' },
|
||
};
|
||
|
||
const data = mockData[city];
|
||
if (data) {
|
||
return { city, date: new Date().toLocaleDateString('zh-CN'), ...data };
|
||
}
|
||
// 对未知城市生成随机数据
|
||
const weathers = ['晴', '多云', '阴', '小雨', '大风'];
|
||
return {
|
||
city,
|
||
date: new Date().toLocaleDateString('zh-CN'),
|
||
temp: `${Math.floor(Math.random() * 20 + 10)}°C`,
|
||
weather: weathers[Math.floor(Math.random() * weathers.length)],
|
||
humidity: `${Math.floor(Math.random() * 50 + 30)}%`,
|
||
wind: '微风',
|
||
aqi: Math.floor(Math.random() * 100 + 30),
|
||
tips: '数据仅供参考',
|
||
};
|
||
}
|
||
|
||
static async queryOrder({ order_id }) {
|
||
const statuses = ['待支付', '已支付', '拣货中', '已发货', '运输中', '已签收'];
|
||
const hash = order_id.split('').reduce((a, c) => a + c.charCodeAt(0), 0);
|
||
const statusIdx = hash % statuses.length;
|
||
|
||
return {
|
||
order_id,
|
||
status: statuses[statusIdx],
|
||
estimated_delivery: '2026-03-01',
|
||
tracking_number: 'SF' + order_id.replace(/\D/g, '').padEnd(10, '0').substring(0, 10),
|
||
items: [
|
||
{ name: '智能音箱 Pro', quantity: 1, price: '¥299' },
|
||
],
|
||
create_time: '2026-02-20 14:30:00',
|
||
};
|
||
}
|
||
|
||
static async searchKnowledge({ query, response_mode = 'answer', context = [], session_id = null, original_text = '', _session = null, skipCache = false }) {
|
||
const startTime = Date.now();
|
||
query = query || '';
|
||
const responseMode = response_mode === 'snippet' ? 'snippet' : 'answer';
|
||
const knowledgeEndpointId = process.env.VOLC_ARK_KNOWLEDGE_ENDPOINT_ID || process.env.VOLC_ARK_ENDPOINT_ID;
|
||
const profileUserId = _session?.profileUserId || _session?.userId || null;
|
||
const assistantProfileResult = await getAssistantProfile({ userId: profileUserId });
|
||
const assistantProfile = resolveAssistantProfile({
|
||
...(assistantProfileResult?.profile || {}),
|
||
...(_session?.assistantProfile || {}),
|
||
});
|
||
if (_session && assistantProfileResult?.profile) {
|
||
_session.assistantProfile = assistantProfile;
|
||
}
|
||
const profileScope = profileUserId || 'global';
|
||
console.log(`[ToolExecutor] searchKnowledge called with query="${query}"`);
|
||
|
||
// 注意：answer 模式必须依据知识库回答，因此不再允许本地热答案直接绕过知识库。
|
||
// HOT_ANSWERS 保留作运营内容资产，但此处不直接返回给用户。
|
||
|
||
if (!knowledgeEndpointId) {
|
||
console.warn('[ToolExecutor] searchKnowledge skipped: knowledge endpoint not configured');
|
||
return {
|
||
query,
|
||
original_query: query,
|
||
rewritten_query: query,
|
||
results: [{ title: '配置缺失', content: `知识库中暂未找到与"${query}"直接相关的信息，请换个更具体的问法再试。` }],
|
||
total: 1,
|
||
source: 'ark_knowledge',
|
||
hit: false,
|
||
reason: 'endpoint_not_configured',
|
||
};
|
||
}
|
||
|
||
const rewrittenQuery = this.rewriteKnowledgeQuery(query, context, session_id, _session);
|
||
// 全库检索：始终搜索所有 collection，由 VikingDB + reranker 判断相关性
|
||
const allDatasetIds = String(process.env.VOLC_ARK_KNOWLEDGE_BASE_IDS || '')
|
||
.split(',').map(id => id.trim()).filter(Boolean);
|
||
const kbTarget = { datasetIds: allDatasetIds, matchedRoutes: ['all'] };
|
||
const effectiveQuery = rewrittenQuery || query;
|
||
if (rewrittenQuery && rewrittenQuery !== query) {
|
||
console.log(`[ToolExecutor] searchKnowledge rewritten query="${rewrittenQuery}"`);
|
||
}
|
||
console.log(`[ToolExecutor] searchKnowledge full-scan all ${allDatasetIds.length} collections`);
|
||
|
||
const kbIds = process.env.VOLC_ARK_KNOWLEDGE_BASE_IDS;
|
||
if (kbIds && kbIds !== 'your_knowledge_base_dataset_id') {
|
||
if (!knowledgeEndpointId || knowledgeEndpointId === 'your_ark_endpoint_id') {
|
||
const latencyMs = Date.now() - startTime;
|
||
console.warn('[ToolExecutor] Ark KB search skipped: knowledge endpoint not configured (knowledge base IDs are set but endpoint is missing)');
|
||
return {
|
||
query,
|
||
original_query: query,
|
||
rewritten_query: effectiveQuery,
|
||
selected_dataset_ids: kbTarget.datasetIds,
|
||
selected_kb_routes: kbTarget.matchedRoutes,
|
||
latency_ms: latencyMs,
|
||
errorType: 'endpoint_not_configured',
|
||
error: '知识库已配置但知识库方舟端点未配置，请检查 VOLC_ARK_KNOWLEDGE_ENDPOINT_ID 或 VOLC_ARK_ENDPOINT_ID',
|
||
source: 'ark_knowledge',
|
||
hit: false,
|
||
reason: 'endpoint_not_configured',
|
||
};
|
||
}
|
||
try {
|
||
// 缓存检查：优先 Redis，降级内存 Map（skipCache 时跳过）
|
||
const cacheKey = getKbCacheKey(effectiveQuery, kbTarget.datasetIds, profileScope);
|
||
const redisCached = skipCache ? null : await redisClient.getKbCache(cacheKey).catch(() => null);
|
||
const cached = skipCache ? null : (redisCached || getKbCache(cacheKey));
|
||
if (cached) {
|
||
const latencyMs = Date.now() - startTime;
|
||
console.log(`[ToolExecutor] Ark KB cache hit in ${latencyMs}ms key="${cacheKey.slice(0, 60)}" source=${redisCached ? 'redis' : 'memory'}`);
|
||
return {
|
||
...cached,
|
||
original_query: query,
|
||
rewritten_query: effectiveQuery,
|
||
selected_dataset_ids: kbTarget.datasetIds,
|
||
selected_kb_routes: kbTarget.matchedRoutes,
|
||
latency_ms: latencyMs,
|
||
cache_hit: true,
|
||
};
|
||
}
|
||
|
||
// 根据检索模式选择链路
|
||
const retrievalMode = process.env.VOLC_ARK_KB_RETRIEVAL_MODE || 'answer';
|
||
let arkResult;
|
||
|
||
if (retrievalMode === 'raw') {
|
||
// ★ 新链路：纯检索 + 重排，不经 LLM 加工
|
||
console.log('[ToolExecutor] Using RAW retrieval mode (kbRetriever)');
|
||
const rawResult = await kbRetriever.searchAndRerank(effectiveQuery, {
|
||
datasetIds: kbTarget.datasetIds,
|
||
sessionId: session_id,
|
||
session: _session,
|
||
originalQuery: query,
|
||
});
|
||
// 转换为与旧格式兼容的结构
|
||
arkResult = {
|
||
query: rawResult.query,
|
||
results: rawResult.ragPayload.length > 0
|
||
? rawResult.ragPayload.map(item => ({ title: item.title, content: item.content }))
|
||
: [{ title: '未找到', content: `知识库中暂未找到与"${query}"直接相关的信息，请换个更具体的问法再试。` }],
|
||
total: rawResult.ragPayload.length,
|
||
source: 'ark_knowledge',
|
||
hit: rawResult.hit,
|
||
reason: rawResult.reason,
|
||
retrieval_mode: 'raw',
|
||
top_score: rawResult.topScore,
|
||
chunks_count: rawResult.rerankedChunks?.length || 0,
|
||
};
|
||
} else {
|
||
// 旧链路：LLM 加工模式
|
||
console.log('[ToolExecutor] Using ANSWER retrieval mode (searchArkKnowledge)');
|
||
arkResult = await this.searchArkKnowledge(effectiveQuery, context, responseMode, kbTarget.datasetIds, query, assistantProfile);
|
||
}
|
||
|
||
const latencyMs = Date.now() - startTime;
|
||
console.log(`[ToolExecutor] Ark KB search succeeded in ${latencyMs}ms mode=${retrievalMode}`);
|
||
// 缓存到 Redis + 内存双写
|
||
setKbCache(cacheKey, arkResult);
|
||
redisClient.setKbCache(cacheKey, arkResult).catch(() => {});
|
||
return {
|
||
...arkResult,
|
||
original_query: query,
|
||
rewritten_query: effectiveQuery,
|
||
selected_dataset_ids: kbTarget.datasetIds,
|
||
selected_kb_routes: kbTarget.matchedRoutes,
|
||
latency_ms: latencyMs,
|
||
};
|
||
} catch (error) {
|
||
const latencyMs = Date.now() - startTime;
|
||
console.warn('[ToolExecutor] Ark Knowledge Search failed:', error.message);
|
||
return {
|
||
query,
|
||
original_query: query,
|
||
rewritten_query: effectiveQuery,
|
||
selected_dataset_ids: kbTarget.datasetIds,
|
||
selected_kb_routes: kbTarget.matchedRoutes,
|
||
latency_ms: latencyMs,
|
||
errorType: error.code === 'ECONNABORTED' || /timeout/i.test(error.message) ? 'timeout' : 'request_failed',
|
||
error: `知识库查询失败: ${error.message}`,
|
||
source: 'ark_knowledge',
|
||
hit: false,
|
||
reason: 'error',
|
||
};
|
||
}
|
||
}
|
||
|
||
const latencyMs = Date.now() - startTime;
|
||
console.warn('[ToolExecutor] Ark knowledge base is not configured');
|
||
return {
|
||
query,
|
||
original_query: query,
|
||
rewritten_query: effectiveQuery,
|
||
selected_dataset_ids: kbTarget.datasetIds,
|
||
selected_kb_routes: kbTarget.matchedRoutes,
|
||
latency_ms: latencyMs,
|
||
errorType: 'not_configured',
|
||
error: '知识库未配置，请检查 VOLC_ARK_KNOWLEDGE_BASE_IDS',
|
||
source: 'ark_knowledge',
|
||
hit: false,
|
||
reason: 'not_configured',
|
||
};
|
||
}
|
||
|
||
static rewriteKnowledgeQuery(query, context = [], sessionId = null, session = null) {
|
||
const originalQuery = String(query || '').trim();
|
||
if (!originalQuery) {
|
||
return '';
|
||
}
|
||
|
||
// 先做别名归一化（ASR变体如"移程系统"→"一成系统"），再尝试确定性改写
|
||
const aliasNormalized = this.normalizeKnowledgeQueryAlias(originalQuery);
|
||
const deterministicQuery = this.buildDeterministicKnowledgeQuery(aliasNormalized, context);
|
||
if (deterministicQuery) {
|
||
console.log(`[ToolExecutor] deterministic rewrite: "${originalQuery}" → "${deterministicQuery}"`);
|
||
return deterministicQuery;
|
||
}
|
||
|
||
let normalizedQuery = this.applyKnowledgeQueryAnchor(aliasNormalized);
|
||
|
||
if (sessionId) {
|
||
normalizedQuery = contextKeywordTracker.enrichQueryWithContext(sessionId, normalizedQuery, session);
|
||
}
|
||
|
||
return this.sanitizeRewrittenQuery(normalizedQuery);
|
||
}
|
||
|
||
static sanitizeRewrittenQuery(query) {
|
||
let cleaned = String(query || '').trim();
|
||
if (!cleaned) return cleaned;
|
||
|
||
// 1. 清理口语填充词/语气词
|
||
cleaned = cleaned.replace(/[啊哦嗯呢呀哎诶额嘛吧啦哇噢]+/g, ' ');
|
||
// 2. 清理连续标点
|
||
cleaned = cleaned.replace(/[，,。！？!?\s]{2,}/g, ' ');
|
||
// 3. 去除重复的问句片段（如"怎么吃 怎么吃"）
|
||
cleaned = cleaned.replace(/(.{3,}?)[？?！!。，,\s]+\1/g, '$1');
|
||
// 4. 按空格分词去重（保序）
|
||
const parts = cleaned.split(/\s+/).filter(Boolean);
|
||
const seen = new Set();
|
||
const deduped = parts.filter(p => {
|
||
if (seen.has(p)) return false;
|
||
seen.add(p);
|
||
return true;
|
||
});
|
||
cleaned = deduped.join(' ').trim();
|
||
// 5. 截断：最大80字符，避免过长query降低KB检索质量
|
||
if (cleaned.length > 80) {
|
||
cleaned = cleaned.slice(0, 80).replace(/\s\S*$/, '').trim();
|
||
console.log(`[ToolExecutor] query truncated to 80 chars: "${cleaned}"`);
|
||
}
|
||
|
||
return cleaned;
|
||
}
|
||
|
||
/**
|
||
* 通过方舟 Chat Completions API + knowledge_base metadata 进行知识检索
|
||
* 使用独立的 LLM 调用，专门用于知识库检索场景（如语音通话的工具回调）
|
||
*/
|
||
static async searchArkKnowledge(query, context = [], responseMode = 'answer', datasetIdsOverride = null, originalQuery = null, assistantProfile = null) {
|
||
const endpointId = process.env.VOLC_ARK_KNOWLEDGE_ENDPOINT_ID || process.env.VOLC_ARK_ENDPOINT_ID;
|
||
const kbModel = process.env.VOLC_ARK_KB_MODEL || endpointId;
|
||
const authKey = process.env.VOLC_ARK_API_KEY || process.env.VOLC_ACCESS_KEY_ID;
|
||
const kbIds = process.env.VOLC_ARK_KNOWLEDGE_BASE_IDS;
|
||
|
||
if (!endpointId || endpointId === 'your_ark_endpoint_id') {
|
||
console.warn('[ToolExecutor] searchArkKnowledge skipped: knowledge endpoint not configured');
|
||
return {
|
||
query,
|
||
results: [{ title: '配置缺失', content: `知识库中暂未找到与"${query}"直接相关的信息，请换个更具体的问法再试。` }],
|
||
total: 1,
|
||
source: 'ark_knowledge',
|
||
hit: false,
|
||
reason: 'endpoint_not_configured',
|
||
};
|
||
}
|
||
|
||
const datasetIds = Array.isArray(datasetIdsOverride) && datasetIdsOverride.length > 0
|
||
? datasetIdsOverride.map((id) => String(id || '').trim()).filter(Boolean)
|
||
: kbIds.split(',').map(id => id.trim()).filter(Boolean);
|
||
const topK = parseInt(process.env.VOLC_ARK_KNOWLEDGE_TOP_K) || 3;
|
||
const threshold = parseFloat(process.env.VOLC_ARK_KNOWLEDGE_THRESHOLD) || 0.3;
|
||
|
||
// 当 query 为空时（FC 流式 chunks 乱序无法解析），使用简短的默认查询
|
||
const effectiveQuery = (query && query.trim()) ? query : '请介绍你们的产品和服务';
|
||
if (!query || !query.trim()) {
|
||
console.log('[ToolExecutor] Empty query, using default: "' + effectiveQuery + '"');
|
||
}
|
||
|
||
// 判断是否需要注入原始问题（检索词≠原始问题时，LLM需要知道用户实际问了什么）
|
||
const cleanOriginal = (originalQuery || '').trim();
|
||
const answerTargetQuery = cleanOriginal || effectiveQuery;
|
||
const hasRewrite = cleanOriginal && cleanOriginal !== effectiveQuery;
|
||
if (hasRewrite) {
|
||
console.log(`[ToolExecutor] searchArkKnowledge injecting original question: "${cleanOriginal}" (search query: "${effectiveQuery}")`);
|
||
}
|
||
|
||
// 提取最近2轮对话作为上下文（最多4条user/assistant消息），减少token量加速生成
|
||
const recentContext = context
|
||
.filter(m => m.role === 'user' || m.role === 'assistant')
|
||
.slice(responseMode === 'snippet' ? -2 : -4);
|
||
|
||
const baseSnippetPrompt = '知识库片段提取助手。提取2-4条与问题最相关的简洁事实片段。只输出中文事实，不寒暄，不写"根据知识库"，不补充未出现的内容，无相关内容则说未找到。';
|
||
const baseAnswerPrompt = buildKnowledgeAnswerPrompt(assistantProfile);
|
||
|
||
let systemContent = responseMode === 'snippet' ? baseSnippetPrompt : baseAnswerPrompt;
|
||
if (responseMode === 'answer' && answerTargetQuery) {
|
||
systemContent += `\n\n当前必须优先直接回答用户当前这一个问题：“${answerTargetQuery}”。如果用户只问一个维度，例如成分、价格、用法、适合谁、区别、正规性、地址或联系方式，就只回答这个维度，不要扩展成整段产品或公司介绍。`;
|
||
systemContent += `\n\n${this.buildQuestionSlotInstruction(answerTargetQuery)}`;
|
||
}
|
||
if (hasRewrite) {
|
||
systemContent += `\n\n重要：用户的实际问题是"${cleanOriginal}"，请围绕这个问题回答，不要偏离用户的真实意图。下方的检索词仅用于匹配知识库文档，不代表用户的真正提问。`;
|
||
}
|
||
|
||
const messages = [
|
||
{
|
||
role: 'system',
|
||
content: systemContent,
|
||
},
|
||
...recentContext,
|
||
{
|
||
role: 'user',
|
||
content: effectiveQuery,
|
||
},
|
||
];
|
||
|
||
if (recentContext.length > 0) {
|
||
console.log(`[ToolExecutor] Ark KB search with ${recentContext.length} context messages`);
|
||
}
|
||
|
||
const body = {
|
||
model: kbModel,
|
||
messages,
|
||
metadata: {
|
||
knowledge_base: {
|
||
dataset_ids: datasetIds,
|
||
top_k: topK,
|
||
threshold: threshold,
|
||
},
|
||
},
|
||
stream: false,
|
||
max_tokens: 80,
|
||
thinking: { type: 'disabled' },
|
||
};
|
||
|
||
const response = await axios.post(
|
||
'https://ark.cn-beijing.volces.com/api/v3/chat/completions',
|
||
body,
|
||
{
|
||
headers: {
|
||
'Content-Type': 'application/json',
|
||
'Authorization': `Bearer ${authKey}`,
|
||
},
|
||
timeout: 15000,
|
||
httpsAgent: kbHttpAgent,
|
||
}
|
||
);
|
||
|
||
const content = response.data?.choices?.[0]?.message?.content || '未找到相关信息';
|
||
|
||
const classifyQuery = [effectiveQuery, (originalQuery || '').trim()].filter(Boolean).join(' ');
|
||
const classified = this.classifyKnowledgeAnswer(classifyQuery, content);
|
||
|
||
return {
|
||
query,
|
||
results: [{
|
||
title: '方舟知识库检索结果',
|
||
content: classified.reply,
|
||
}],
|
||
total: 1,
|
||
source: 'ark_knowledge',
|
||
hit: classified.hit,
|
||
reason: classified.reason,
|
||
};
|
||
}
|
||
|
||
/**
|
||
* 通过 Coze v3 Chat API 进行知识库检索
|
||
* 需要在 Coze 平台创建 Bot 并挂载知识库插件
|
||
*/
|
||
static async searchCozeKnowledge(query) {
|
||
const apiToken = process.env.COZE_API_TOKEN;
|
||
const botId = process.env.COZE_BOT_ID;
|
||
const baseUrl = 'https://api.coze.cn/v3';
|
||
const headers = {
|
||
'Content-Type': 'application/json',
|
||
'Authorization': `Bearer ${apiToken}`,
|
||
};
|
||
|
||
// 1. 创建对话
|
||
const chatRes = await axios.post(`${baseUrl}/chat`, {
|
||
bot_id: botId,
|
||
user_id: 'kb_search_user',
|
||
additional_messages: [
|
||
{
|
||
role: 'user',
|
||
content: query,
|
||
content_type: 'text',
|
||
},
|
||
],
|
||
stream: true,
|
||
auto_save_history: false,
|
||
}, { headers, timeout: 30000 });
|
||
|
||
const chatData = chatRes.data?.data;
|
||
if (!chatData?.id || !chatData?.conversation_id) {
|
||
throw new Error('Coze chat creation failed: ' + JSON.stringify(chatRes.data));
|
||
}
|
||
|
||
const chatId = chatData.id;
|
||
const conversationId = chatData.conversation_id;
|
||
|
||
// 2. 轮询等待完成（最多 30 秒）
|
||
const maxAttempts = 15;
|
||
for (let i = 0; i < maxAttempts; i++) {
|
||
await new Promise(r => setTimeout(r, 2000));
|
||
|
||
const statusRes = await axios.get(
|
||
`${baseUrl}/chat/retrieve?chat_id=${chatId}&conversation_id=${conversationId}`,
|
||
{ headers, timeout: 10000 }
|
||
);
|
||
|
||
const status = statusRes.data?.data?.status;
|
||
if (status === 'completed') break;
|
||
if (status === 'failed' || status === 'requires_action') {
|
||
throw new Error(`Coze chat ended with status: ${status}`);
|
||
}
|
||
}
|
||
|
||
// 3. 获取消息列表
|
||
const msgRes = await axios.get(
|
||
`${baseUrl}/chat/message/list?chat_id=${chatId}&conversation_id=${conversationId}`,
|
||
{ headers, timeout: 10000 }
|
||
);
|
||
|
||
const messages = msgRes.data?.data || [];
|
||
const answerMsg = messages.find(m => m.role === 'assistant' && m.type === 'answer');
|
||
const content = answerMsg?.content || '未找到相关信息';
|
||
|
||
return {
|
||
query,
|
||
results: [{
|
||
title: 'Coze 知识库检索结果',
|
||
content: content,
|
||
}],
|
||
total: 1,
|
||
source: 'coze',
|
||
};
|
||
}
|
||
|
||
static async searchLocalKnowledge(query) {
|
||
const knowledgeBase = {
|
||
'退货': {
|
||
title: '退货政策',
|
||
content: '自签收之日起7天内可无理由退货，15天内可换货。请保持商品及包装完好。退货运费由买家承担（质量问题除外）。',
|
||
},
|
||
'退款': {
|
||
title: '退款流程',
|
||
content: '退货审核通过后，退款将在3-5个工作日内原路返回。如超过时间未到账，请联系客服。',
|
||
},
|
||
'配送': {
|
||
title: '配送说明',
|
||
content: '默认顺丰快递，普通订单1-3天送达，偏远地区3-7天。满99元免运费。',
|
||
},
|
||
'保修': {
|
||
title: '保修政策',
|
||
content: '电子产品保修期1年，自购买之日起计算。人为损坏不在保修范围内。',
|
||
},
|
||
'会员': {
|
||
title: '会员权益',
|
||
content: '会员享受9折优惠、免运费、专属客服、生日礼券等权益。年费128元。',
|
||
},
|
||
};
|
||
|
||
const results = [];
|
||
const q = query || '';
|
||
for (const [key, value] of Object.entries(knowledgeBase)) {
|
||
if (q.includes(key) || key.includes(q)) {
|
||
results.push(value);
|
||
}
|
||
}
|
||
|
||
if (results.length === 0) {
|
||
results.push({
|
||
title: '搜索结果',
|
||
content: `未找到与"${query}"直接相关的知识库文档。建议联系人工客服获取更详细的帮助。`,
|
||
});
|
||
}
|
||
|
||
return { query, results, total: results.length, source: 'local' };
|
||
}
|
||
|
||
static async getCurrentTime() {
|
||
const now = new Date();
|
||
return {
|
||
datetime: now.toLocaleString('zh-CN', { timeZone: 'Asia/Shanghai' }),
|
||
timestamp: now.getTime(),
|
||
timezone: 'Asia/Shanghai',
|
||
weekday: ['周日', '周一', '周二', '周三', '周四', '周五', '周六'][now.getDay()],
|
||
};
|
||
}
|
||
|
||
static async calculate({ expression }) {
|
||
try {
|
||
// 仅允许数字和基本运算符，防止注入
|
||
const sanitized = expression.replace(/[^0-9+\-*/().% ]/g, '');
|
||
if (!sanitized || sanitized !== expression.replace(/\s/g, '')) {
|
||
return { error: '表达式包含不支持的字符', expression };
|
||
}
|
||
const result = Function('"use strict"; return (' + sanitized + ')')();
|
||
return { expression, result: Number(result), formatted: String(result) };
|
||
} catch (e) {
|
||
return { error: '计算失败: ' + e.message, expression };
|
||
}
|
||
}
|
||
}
|
||
|
||
module.exports = ToolExecutor;
|