urbanLifeline/urbanLifelineWeb/packages/workcase_wechat/pages/index/index.uvue

<template>
	<view class="chat-container">
		<!-- 顶部标题栏 -->
		<view class="header" :style="{ paddingTop: headerPaddingTop + 'px', height: headerTotalHeight + 'px' }">
			<text class="title">泰豪小电</text>
			<view class="header-right">
				<button class="workcase-btn" @tap="switchMockUser" v-if="isMockMode">
					<text class="btn-text">切换</text>
				</button>
				<button class="workcase-btn" @tap="goToChatRoomList">
					<text class="btn-text">聊天室</text>
				</button>
				<button class="workcase-btn" @tap="goToWorkList">
					<image class="btn-icon" src="/static/imgs/case.svg" />
					<text class="btn-text">工单</text>
				</button>
			</view>
		</view>
		<!-- 欢迎区域（机器人+浮动标签） -->
		<view class="hero" v-if="messages.length === 0">
			<view class="rings">
				<view class="ring r1"></view>
				<view class="ring r2"></view>
				<view class="ring r3"></view>
				<view class="ring r4"></view>
			</view>
			<view class="robot">
				<view class="robot-face">
					<view class="eye left"></view>
					<view class="eye right"></view>
				</view>
			</view>
			<view class="float-tag t1">查询质保状态</view>
			<view class="float-tag t2">发动机无法启动</view>
			<view class="float-tag t3">申请上门维修</view>
		</view>

		<view class="greeting" v-if="messages.length === 0">
			<text class="greeting-title">Hi~ 有什么可以帮您！</text>
			<text class="greeting-sub">泰豪小电为您服务：）</text>
		</view>

		<!-- 聊天消息区域 -->
		<scroll-view class="chat-messages" scroll-y="true" :scroll-top="scrollTop" scroll-with-animation="true" :class="{ started: messages.length > 0 }">
			<!-- AI初始消息 -->
			<view class="ai-initial-msg" v-if="messages.length === 0">
				<text class="ai-msg-text">您好，我是泰豪小电智能客服。请描述您的问题，我会尽力协助。</text>
			</view>
			<!-- 聊天消息列表 -->
			<view class="messages-list" v-else>
				<view class="message-item" v-for="(item, index) in messages" :key="index"
					:class="item.type === 'user' ? 'user-message' : 'bot-message'">
					<!-- 用户消息（右侧） -->
					<view class="user-message-content" v-if="item.type === 'user'">
						<view class="message-bubble user-bubble">
							<text class="message-text">{{item.content}}</text>
						</view>
						<view class="avatar user-avatar">
							<text class="avatar-text">我</text>
						</view>
					</view>
					<!-- Bot/员工消息（左侧） -->
					<view class="bot-message-content" v-else>
						<view class="avatar bot-avatar">
							<text class="avatar-text">AI</text>
						</view>
						<view class="message-bubble bot-bubble">
							<!-- 加载动画：内容为空时显示 -->
							<view class="typing-indicator" v-if="!item.content && isTyping">
								<view class="typing-dot"></view>
								<view class="typing-dot"></view>
								<view class="typing-dot"></view>
							</view>
							<text class="message-text" v-else>{{item.content}}</text>
						</view>
					</view>
					<text class="message-time">{{item.time}}</text>
				</view>
			</view>
		</scroll-view>
		<!-- 底部操作区域 -->
		<view class="bottom-area">
			<!-- 快捷按钮横向滚动 -->
			<scroll-view class="quick-scroll" scroll-x="true">
				<view class="quick-list">
					<view class="quick-btn has-icon" @tap="contactHuman">
						<text class="quick-icon">☎</text>
						<text class="quick-text">联系人工</text>
					</view>
					<view class="quick-btn has-icon" @tap="showCreator">
						<text class="quick-icon">⊕</text>
						<text class="quick-text">创建工单</text>
					</view>
					<view class="quick-divider"></view>
					<view class="quick-btn" @tap="handleQuickQuestion('查询质保状态')">
						<text class="quick-text">查询质保状态</text>
					</view>
					<view class="quick-btn" @tap="handleQuickQuestion('发动机无法启动')">
						<text class="quick-text">发动机无法启动</text>
					</view>
				</view>
			</scroll-view>

			<!-- 输入区域 -->
			<view class="chat-input-wrap">
				<input class="chat-input" v-model="inputText" placeholder="输入问题 来问问我~" @confirm="sendMessage" />
				<view class="send-btn" @tap="sendMessage">
					<text class="send-icon">➤</text>
				</view>
			</view>
		</view>

	</view>
</template>

<script setup lang="ts">
	import { ref, nextTick, onMounted } from 'vue'
	import { guestAPI, aiChatAPI, workcaseChatAPI } from '@/api'
	import type { TbWorkcaseDTO } from '@/types'
	import { AGENT_ID } from '@/config'
	// 前端消息展示类型
	interface ChatMessageItem {
		type: 'user' | 'bot'
		content: string
		time: string
		actions?: string[] | null
	}
	const agentId = AGENT_ID
	// 响应式数据
	const messages = ref<ChatMessageItem[]>([])
	const inputText = ref<string>('')
	const isTyping = ref<boolean>(false)
	const scrollTop = ref<number>(0)
	const showWorkcaseCreator = ref<boolean>(false)
	const statusBarHeight = ref<number>(0)
	const headerPaddingTop = ref<number>(44) // header顶部padding，默认44px
	const headerTotalHeight = ref<number>(76) // header总高度，默认76px

	// 用户信息
	const userInfo = ref({
		wechatId: '',
		username: '',
		phone: '',
		userId: ''
	})
	const isMockMode = ref(true) // 开发环境mock模式
	const userType = ref(false)
	// AI 对话相关
	const chatId = ref<string>('') // 当前会话ID
	const currentTaskId = ref<string>('') // 当前任务ID（用于停止）

	// 初始化用户信息
	async function initUserInfo() {
		// #ifdef MP-WEIXIN
		// 正式环境：从微信获取用户信息
		// wx.login({
		//     success: (loginRes) => {
		//         // 使用code换取openid等信息
		//         console.log('微信登录code:', loginRes.code)
		//     }
		// })
		// #endif

		// 开发环境：使用mock数据
		if (isMockMode.value) {
			userInfo.value = {
				wechatId: '17857100377',
				username: '访客用户',
				phone: '17857100377',
				userId: ''
			}
			await doIdentify()
		}
	}

	// 切换mock用户（开发调试用）
	function switchMockUser() {
		uni.showActionSheet({
			itemList: ['员工 (17857100375)', '访客 (17857100377)'],
			success: (res) => {
				if (res.tapIndex === 0) {
					userInfo.value = { wechatId: '17857100375', username: '员工用户', phone: '17857100375', userId: '' }
				} else {
					userInfo.value = { wechatId: '17857100377', username: '访客用户', phone: '17857100377', userId: '' }
				}
				doIdentify()
			}
		})
	}

	// 调用identify接口
	async function doIdentify() {
		uni.showLoading({ title: '登录中...' })
		try {
			const res = await guestAPI.identify({
				wechatId: userInfo.value.wechatId,
				phone: userInfo.value.phone
			})
			uni.hideLoading()
			if (res.success && res.data) {
				const loginDomain = res.data
				uni.setStorageSync('token', loginDomain.token || '')
				uni.setStorageSync('userInfo', JSON.stringify(loginDomain.user))
				uni.setStorageSync('loginDomain', JSON.stringify(loginDomain))
				uni.setStorageSync('wechatId', userInfo.value.wechatId)
				userInfo.value.userId = loginDomain.user?.userId || ''
				console.log('identify成功:', loginDomain)
				uni.showToast({ title: '登录成功', icon: 'success' })
				if(loginDomain.user.status == 'guest') {
					userType.value = false
				} else {
					userType.value = true
				}
			} else {
				console.error('identify失败:', res.message)
			}
		} catch (err) {
			uni.hideLoading()
			console.error('identify请求失败:', err)
		}
	}

	// 生命周期
	onMounted(() => {
		// 初始化用户信息
		initUserInfo()

		// 设置页面标题
		uni.setNavigationBarTitle({
			title: '智能助手'
		})

		// 获取窗口信息
		const windowInfo = uni.getWindowInfo()
		statusBarHeight.value = windowInfo.statusBarHeight || 0
		
		// #ifdef MP-WEIXIN
		// 获取胶囊按钮信息（仅小程序），计算header位置
		try {
			const menuButtonInfo = uni.getMenuButtonBoundingClientRect()
			headerPaddingTop.value = menuButtonInfo.top
			headerTotalHeight.value = menuButtonInfo.bottom
		} catch (e) {
			// 使用默认值
			headerPaddingTop.value = 44
			headerTotalHeight.value = 76
		}
		// #endif
	})

	// 发送消息
	async function sendMessage() {
		const text = inputText.value.trim()
		if (!text || isTyping.value) return

		// 添加用户消息
		addMessage('user', text)
		inputText.value = ''

		// 调用AI聊天接口
		await callAIChat(text)
	}

	// 调用AI聊天接口
	async function callAIChat(query : string) {
		isTyping.value = true

		try {
			// 如果没有会话ID，先创建会话
			if (!chatId.value) {
				const createRes = await aiChatAPI.createChat({
					title: '智能助手对话',
					userId: userInfo.value.userId || userInfo.value.wechatId,
					agentId: agentId,
					userType: userType.value
				})
				if (createRes.success && createRes.data) {
					chatId.value = createRes.data.chatId || ''
					console.log('创建会话成功:', chatId.value)
				} else {
					throw new Error(createRes.message || '创建会话失败')
				}
			}

			// 准备流式对话
			const prepareRes = await aiChatAPI.prepareChatMessageSession({
				chatId: chatId.value,
				query: query,
				agentId: agentId,
				userType: userType.value,
				userId: userInfo.value.userId
			})
			if (!prepareRes.success || !prepareRes.data) {
				throw new Error(prepareRes.message || '准备对话失败')
			}
			const sessionId = prepareRes.data
			console.log('准备流式对话成功:', sessionId)
			// 添加空的AI消息占位
			const messageIndex = messages.value.length
			addMessage('bot', '')

			// 建立SSE连接
			startStreamChat(sessionId, messageIndex)
		} catch (error : any) {
			console.error('AI聊天失败:', error)
			isTyping.value = false
			addMessage('bot', '抱歉，AI服务暂时不可用，请稍后重试。')
		}
	}

	// SSE 流式对话
	function startStreamChat(sessionId : string, messageIndex : number) {
		console.log('建立SSE连接, sessionId:', sessionId)

		aiChatAPI.streamChat(sessionId, {
			onMessage: (data) => {
				if (data.answer) {
					messages.value[messageIndex].content += data.answer
					nextTick(() => scrollToBottom())
				}
			},
			onEnd: (taskId) => {
				isTyping.value = false
				if (taskId) {
					currentTaskId.value = taskId
				}
			},
			onError: (error) => {
				console.error('SSE错误:', error)
				isTyping.value = false
				messages.value[messageIndex].content = error
			},
			onComplete: () => {
				isTyping.value = false
			}
		})
	}

	// 添加消息
	function addMessage(type : 'user' | 'bot', content : string, actions : string[] | null = null) {
		const now = new Date()
		const time = `${now.getHours().toString().padStart(2, '0')}:${now.getMinutes().toString().padStart(2, '0')}`

		messages.value.push({
			type,
			content,
			time,
			actions
		})

		// 滚动到底部
		nextTick(() => {
			scrollToBottom()
		})
	}

	// 模拟AI回复
	function simulateAIResponse(userMessage : string) {
		isTyping.value = true

		setTimeout(() => {
			isTyping.value = false

			let response = ''
			let actions : string[] | null = null

			// 根据用户输入生成回复
			if (userMessage.includes('工单') || userMessage.includes('报修') || userMessage.includes('问题')) {
				response = '我理解您需要处理工单相关的事务。我可以帮您：'
				actions = ['创建新工单', '查看工单状态', '联系客服']
			} else if (userMessage.includes('你好') || userMessage.includes('您好')) {
				response = '您好！很高兴为您服务。请问有什么可以帮助您的吗？'
				actions = ['创建工单', '查看工单', '常见问题']
			} else if (userMessage.includes('帮助') || userMessage.includes('功能')) {
				response = '我可以为您提供以下服务：\n1. 创建工单 - 报告问题或提交服务请求\n2. 查看工单 - 跟踪您的工单处理进度\n3. 智能问答 - 解答常见问题'
				actions = ['创建工单', '查看工单']
			} else {
				response = '感谢您的咨询。如果您遇到具体问题，建议创建工单，我们的专业团队会尽快为您处理。'
				actions = ['创建工单', '联系人工客服']
			}

			addMessage('bot', response, actions)
		}, 1000 + Math.random() * 1000)
	}

	// 快捷操作
	function quickAction(action : string) {
		if (action === '创建工单') {
			showCreator()
		} else if (action === '查看工单') {
			goToWorkList()
		} else {
			addMessage('user', action)
			simulateAIResponse(action)
		}
	}

	// 处理建议操作
	function handleSuggestedAction(action : string) {
		if (action === '创建工单' || action === '创建新工单') {
			showCreator()
		} else if (action === '查看工单' || action === '查看工单状态') {
			goToWorkList()
		} else if (action === '联系客服' || action === '联系人工客服') {
			uni.showModal({
				title: '联系客服',
				content: '客服电话：400-123-4567\n工作时间：9:00-18:00',
				showCancel: false
			})
		} else {
			addMessage('user', action)
			simulateAIResponse(action)
		}
	}

	// 显示工单创建器
	function showCreator() {
		showWorkcaseCreator.value = true
	}

	// 隐藏工单创建器
	function hideCreator() {
		showWorkcaseCreator.value = false
	}

	// 工单创建成功
	function onWorkcaseCreated(workcaseData : TbWorkcaseDTO) {
		hideCreator()

		uni.showToast({
			title: '工单创建成功',
			icon: 'success'
		})

		// 添加成功消息
		addMessage('bot', `工单创建成功！\n类型：${workcaseData.type || ''}\n设备：${workcaseData.device || ''}\n我们会尽快处理您的问题。`, ['查看工单', '创建新工单'])
	}

	// 跳转到工单列表
	function goToWorkList() {
		uni.navigateTo({
			url: '/pages/workcase/workcaseList/workcaseList'
		})
	}

	// 跳转到聊天室列表
	function goToChatRoomList() {
		uni.navigateTo({
			url: '/pages/chatRoom/chatRoomList/chatRoomList'
		})
	}

	// 滚动到底部
	function scrollToBottom() {
		// 先重置再设置大值，确保值变化触发滚动
		scrollTop.value = scrollTop.value + 1
		nextTick(() => {
			scrollTop.value = 999999
		})
	}

	// 联系人工客服 - 创建聊天室并进入
	async function contactHuman() {
		uni.showLoading({ title: '正在连接客服...' })
		try {
			// 创建聊天室
			const res = await workcaseChatAPI.createChatRoom({
				guestId: userInfo.value.userId || userInfo.value.wechatId,
				guestName: userInfo.value.username || '访客',
				roomName: `${userInfo.value.username || '访客'}的咨询`,
				roomType: 'guest',
				status: 'active',
				aiSessionId: chatId.value || ''
			})
			uni.hideLoading()
			
			if (res.success && res.data) {
				const roomId = res.data.roomId
				console.log('创建聊天室成功:', roomId)
				// 跳转到聊天室页面
				uni.navigateTo({
					url: `/pages/chatRoom/chatRoom/chatRoom?roomId=${roomId}&roomName=${encodeURIComponent(res.data.roomName || '人工客服')}`
				})
			} else {
				uni.showToast({
					title: res.message || '连接客服失败',
					icon: 'none'
				})
			}
		} catch (error: any) {
			uni.hideLoading()
			console.error('创建聊天室失败:', error)
			uni.showToast({
				title: '连接客服失败，请稍后重试',
				icon: 'none'
			})
		}
	}

	// 处理快速问题
	async function handleQuickQuestion(question : string) {
		addMessage('user', question)
		await callAIChat(question)
	}

	// 显示上传选项
	function showUploadOptions() {
		uni.showActionSheet({
			itemList: ['拍照', '从相册选择', '选择文件'],
			success: (res) => {
				switch (res.tapIndex) {
					case 0:
						// 拍照
						chooseImageFromCamera()
						break
					case 1:
						// 从相册选择
						chooseImageFromAlbum()
						break
					case 2:
						// 选择文件
						chooseFile()
						break
				}
			}
		})
	}

	// 拍照
	function chooseImageFromCamera() {
		uni.chooseImage({
			count: 1,
			sourceType: ['camera'],
			success: (res) => {
				// 处理图片上传逻辑
				console.log('选择的图片:', res.tempFilePaths)
				addMessage('user', '[图片]')
				simulateAIResponse('收到您发送的图片')
			}
		})
	}

	// 从相册选择
	function chooseImageFromAlbum() {
		uni.chooseImage({
			count: 1,
			sourceType: ['album'],
			success: (res) => {
				// 处理图片上传逻辑
				console.log('选择的图片:', res.tempFilePaths)
				addMessage('user', '[图片]')
				simulateAIResponse('收到您发送的图片')
			}
		})
	}

	// 选择文件
	function chooseFile() {
		// 这里可以扩展文件选择功能
		uni.showToast({
			title: '文件选择功能开发中',
			icon: 'none'
		})
	}
</script>

<style lang="scss" scoped>
	@import './index.scss';
</style>