结构
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package org.xyzh.api.workcase.dto;
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import java.util.List;
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import org.xyzh.common.dto.BaseDTO;
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import io.swagger.v3.oas.annotations.media.Schema;
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import lombok.Data;
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/**
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* @description 客服人员配置表数据对象DTO
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* @filename TbCustomerServiceDTO.java
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* @author cascade
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* @copyright xyzh
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* @since 2025-12-22
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*/
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@Data
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@Schema(description = "客服人员配置表对象")
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public class TbCustomerServiceDTO extends BaseDTO {
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private static final long serialVersionUID = 1L;
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@Schema(description = "员工ID（关联sys用户ID）")
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private String userId;
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@Schema(description = "员工姓名")
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private String username;
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@Schema(description = "员工工号")
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private String userCode;
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@Schema(description = "状态：online-在线 busy-忙碌 offline-离线")
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private String status;
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@Schema(description = "技能标签")
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private List<String> skillTags;
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@Schema(description = "最大并发接待数")
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private Integer maxConcurrent;
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@Schema(description = "当前工作量")
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private Integer currentWorkload;
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@Schema(description = "累计服务次数")
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private Integer totalServed;
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@Schema(description = "平均响应时间（秒）")
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private Integer avgResponseTime;
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@Schema(description = "满意度评分（0-5）")
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private Double satisfactionScore;
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}
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package org.xyzh.api.workcase.dto;
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import org.xyzh.common.dto.BaseDTO;
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import io.swagger.v3.oas.annotations.media.Schema;
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import lombok.Data;
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/**
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* @description 会议参与记录表数据对象DTO
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* @filename TbMeetingParticipantDTO.java
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* @author cascade
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* @copyright xyzh
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* @since 2025-12-22
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*/
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@Data
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@Schema(description = "会议参与记录表对象")
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public class TbMeetingParticipantDTO extends BaseDTO {
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private static final long serialVersionUID = 1L;
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@Schema(description = "参与记录ID")
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private String participantId;
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@Schema(description = "会议ID")
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private String meetingId;
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@Schema(description = "用户ID")
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private String userId;
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@Schema(description = "用户类型：guest-来客 agent-客服")
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private String userType;
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@Schema(description = "用户名称")
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private String userName;
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@Schema(description = "加入时间")
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private String joinTime;
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@Schema(description = "离开时间")
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private String leaveTime;
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@Schema(description = "参与时长（秒）")
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private Integer durationSeconds;
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@Schema(description = "是否主持人")
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private Boolean isModerator;
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@Schema(description = "加入方式：web-网页 mobile-移动端 desktop-桌面端")
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private String joinMethod;
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@Schema(description = "设备信息")
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private String deviceInfo;
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}
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package org.xyzh.api.workcase.dto;
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import com.alibaba.fastjson2.JSONObject;
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import org.xyzh.common.dto.BaseDTO;
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import io.swagger.v3.oas.annotations.media.Schema;
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import lombok.Data;
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/**
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* @description 视频会议表数据对象DTO
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* @filename TbVideoMeetingDTO.java
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* @author cascade
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* @copyright xyzh
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* @since 2025-12-22
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*/
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@Data
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@Schema(description = "视频会议表对象")
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public class TbVideoMeetingDTO extends BaseDTO {
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private static final long serialVersionUID = 1L;
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@Schema(description = "会议ID")
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private String meetingId;
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@Schema(description = "关联聊天室ID")
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private String roomId;
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@Schema(description = "关联工单ID")
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private String workcaseId;
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@Schema(description = "会议名称")
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private String meetingName;
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@Schema(description = "会议密码")
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private String meetingPassword;
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@Schema(description = "JWT Token")
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private String jwtToken;
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@Schema(description = "Jitsi房间名")
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private String jitsiRoomName;
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@Schema(description = "Jitsi服务器地址")
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private String jitsiServerUrl;
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@Schema(description = "状态：scheduled-已安排 ongoing-进行中 ended-已结束 cancelled-已取消")
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private String status;
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@Schema(description = "创建者ID")
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private String creatorId;
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@Schema(description = "创建者类型：guest-来客 agent-客服")
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private String creatorType;
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@Schema(description = "创建者名称")
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private String creatorName;
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@Schema(description = "参与人数")
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private Integer participantCount;
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@Schema(description = "最大参与人数")
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private Integer maxParticipants;
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@Schema(description = "实际开始时间")
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private String actualStartTime;
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@Schema(description = "实际结束时间")
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private String actualEndTime;
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@Schema(description = "会议时长（秒）")
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private Integer durationSeconds;
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@Schema(description = "iframe嵌入URL")
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private String iframeUrl;
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@Schema(description = "Jitsi配置项")
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private JSONObject config;
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}
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@@ -0,0 +1,60 @@
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package org.xyzh.api.workcase.vo;
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import lombok.Data;
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import lombok.EqualsAndHashCode;
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import org.xyzh.common.vo.BaseVO;
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import io.swagger.v3.oas.annotations.media.Schema;
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import java.util.List;
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/**
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* 客服人员配置VO
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* 用于前端展示客服人员信息
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*/
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@Data
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@EqualsAndHashCode(callSuper = true)
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@Schema(description = "客服人员配置VO")
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public class CustomerServiceVO extends BaseVO {
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private static final long serialVersionUID = 1L;
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@Schema(description = "员工ID（关联sys用户ID）")
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private String userId;
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@Schema(description = "员工姓名")
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private String username;
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@Schema(description = "员工工号")
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private String userCode;
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@Schema(description = "员工头像")
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private String avatar;
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@Schema(description = "状态：online-在线 busy-忙碌 offline-离线")
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private String status;
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@Schema(description = "状态名称")
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private String statusName;
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@Schema(description = "技能标签")
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private List<String> skillTags;
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@Schema(description = "最大并发接待数")
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private Integer maxConcurrent;
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@Schema(description = "当前工作量")
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private Integer currentWorkload;
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@Schema(description = "累计服务次数")
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private Integer totalServed;
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@Schema(description = "平均响应时间（秒）")
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private Integer avgResponseTime;
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@Schema(description = "平均响应时间（格式化）")
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private String avgResponseTimeFormatted;
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@Schema(description = "满意度评分（0-5）")
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private Double satisfactionScore;
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@Schema(description = "是否可接待（工作量未满）")
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private Boolean isAvailable;
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}
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