工单模块

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/config/KnowledgeInit.java

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+package org.xyzh.workcase.config;
+
+import java.util.ArrayList;
+import java.util.List;
+
+import org.apache.dubbo.config.annotation.DubboReference;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.springframework.boot.CommandLineRunner;
+import org.springframework.context.annotation.Bean;
+import org.springframework.context.annotation.Configuration;
+import org.xyzh.api.ai.dto.TbKnowledge;
+import org.xyzh.api.ai.service.KnowledgeService;
+import org.xyzh.common.core.domain.ResultDomain;
+
+/**
+ * @description    初始化客服系统必须的8个知识库，4个内部知识库，4个外部知识库，运行结束即销毁
+ * @filename    KnowledgeInit.java
+ * @author    yslg
+ * @copyright xyzh
+ * @since 2025-12-18
+ */
+@Configuration
+public class KnowledgeInit {
+    private static final Logger logger = LoggerFactory.getLogger(KnowledgeInit.class);
+
+    private static final String SERVICE_WORKCASE = "workcase";
+    private static final String CATEGORY_INTERNAL = "internal";
+    private static final String CATEGORY_EXTERNAL = "external";
+    private static final String PERMISSION_PUBLIC = "PUBLIC";
+
+    @DubboReference(version = "1.0.0", group = "ai", timeout = 30000)
+    private KnowledgeService knowledgeService;
+
+    @Bean
+    public CommandLineRunner knowledgeInitRunner() {
+        return args -> {
+            logger.info("开始初始化客服系统知识库...");
+            
+            List<KnowledgeConfig> configs = buildKnowledgeConfigs();
+            int successCount = 0;
+            int skipCount = 0;
+            
+            for (KnowledgeConfig config : configs) {
+                if (checkKnowledgeExists(knowledgeService, config.title)) {
+                    logger.info("知识库已存在，跳过: {}", config.title);
+                    skipCount++;
+                    continue;
+                }
+                
+                if (createKnowledge(knowledgeService, config)) {
+                    successCount++;
+                }
+            }
+            
+            logger.info("客服系统知识库初始化完成: 成功创建{}个，跳过{}个", successCount, skipCount);
+        };
+    }
+
+    /**
+     * 构建8个知识库配置
+     */
+    private List<KnowledgeConfig> buildKnowledgeConfigs() {
+        List<KnowledgeConfig> configs = new ArrayList<>();
+        
+        // 4个内部知识库
+        configs.add(new KnowledgeConfig(
+            "内部-政策法规库",
+            "存储城市生命线相关政策法规、行业标准、规范文件",
+            CATEGORY_INTERNAL
+        ));
+        configs.add(new KnowledgeConfig(
+            "内部-技术文档库",
+            "存储技术规范、操作手册、维护指南等技术文档",
+            CATEGORY_INTERNAL
+        ));
+        configs.add(new KnowledgeConfig(
+            "内部-案例经验库",
+            "存储历史工单处理案例、经验总结、故障排查记录",
+            CATEGORY_INTERNAL
+        ));
+        configs.add(new KnowledgeConfig(
+            "内部-培训资料库",
+            "存储员工培训材料、业务知识、常见问题解答",
+            CATEGORY_INTERNAL
+        ));
+        
+        // 4个外部知识库
+        configs.add(new KnowledgeConfig(
+            "外部-服务指南库",
+            "面向公众的服务办理指南、流程说明、所需材料",
+            CATEGORY_EXTERNAL
+        ));
+        configs.add(new KnowledgeConfig(
+            "外部-常见问题库",
+            "公众常见咨询问题及标准答案，FAQ知识库",
+            CATEGORY_EXTERNAL
+        ));
+        configs.add(new KnowledgeConfig(
+            "外部-公告通知库",
+            "政府公告、服务通知、停水停电通知等公开信息",
+            CATEGORY_EXTERNAL
+        ));
+        configs.add(new KnowledgeConfig(
+            "外部-便民信息库",
+            "便民服务信息、联系方式、服务网点、办事地点等",
+            CATEGORY_EXTERNAL
+        ));
+        
+        return configs;
+    }
+
+    /**
+     * 检查知识库是否已存在
+     */
+    private boolean checkKnowledgeExists(KnowledgeService knowledgeService, String title) {
+        TbKnowledge filter = new TbKnowledge();
+        filter.setTitle(title);
+        filter.setService(SERVICE_WORKCASE);
+        
+        ResultDomain<TbKnowledge> result = knowledgeService.listKnowledges(filter);
+        if (result.getSuccess() && result.getDataList() != null && !result.getDataList().isEmpty()) {
+            return true;
+        }
+        return false;
+    }
+
+    /**
+     * 创建知识库
+     */
+    private boolean createKnowledge(KnowledgeService knowledgeService, KnowledgeConfig config) {
+        TbKnowledge knowledge = new TbKnowledge();
+        knowledge.setTitle(config.title);
+        knowledge.setDescription(config.description);
+        knowledge.setService(SERVICE_WORKCASE);
+        knowledge.setCategory(config.category);
+        knowledge.setDifyIndexingTechnique("high_quality");
+        knowledge.setRetrievalTopK(5);
+        knowledge.setRetrievalScoreThreshold(0.5);
+        knowledge.setRerankingEnable(1);
+        
+        ResultDomain<TbKnowledge> result = knowledgeService.createKnowledge(
+            knowledge, PERMISSION_PUBLIC, null, null);
+        
+        if (result.getSuccess()) {
+            logger.info("创建知识库成功: {} [{}]", config.title, config.category);
+            return true;
+        } else {
+            logger.error("创建知识库失败: {} - {}", config.title, result.getMessage());
+            return false;
+        }
+    }
+
+    /**
+     * 知识库配置内部类
+     */
+    private static class KnowledgeConfig {
+        final String title;
+        final String description;
+        final String category;
+
+        KnowledgeConfig(String title, String description, String category) {
+            this.title = title;
+            this.description = description;
+            this.category = category;
+        }
+    }
+}

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/enums/WorkcaseProcessAction.java

@@ -0,0 +1,27 @@
+package org.xyzh.workcase.enums;
+
+public enum WorkcaseProcessAction {
+    
+    INFO("info", "记录"),
+    ASSIGN("assign","指派"),
+    REDEPLOY("redeploy", "转派"),
+    REPEAL("repeal", "撤销"),
+    FINISH("finish", "完成");
+
+    private String name;
+    private String description;
+
+    WorkcaseProcessAction(String name, String description){
+        this.name = name;
+        this.description = description;
+    }
+
+    public String getName() {
+        return name;
+    }
+
+    public String getDescription() {
+        return description;
+    }
+    
+}

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseDeviceMapper.java

@@ -0,0 +1,55 @@
+package org.xyzh.workcase.mapper;
+
+import java.util.List;
+
+import org.apache.ibatis.annotations.Mapper;
+import org.apache.ibatis.annotations.Param;
+import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
+import org.xyzh.common.core.page.PageParam;
+
+/**
+ * @description    工单设备文件数据访问层
+ * @filename    TbWorkcaseDeviceMapper.java
+ * @author    yslg
+ * @copyright xyzh
+ * @since 2025-12-18
+ */
+@Mapper
+public interface TbWorkcaseDeviceMapper {
+
+    /**
+     * 插入工单设备文件
+     */
+    int insertWorkcaseDevice(TbWorkcaseDeviceDTO device);
+
+    /**
+     * 更新工单设备文件（只更新非null字段）
+     */
+    int updateWorkcaseDevice(TbWorkcaseDeviceDTO device);
+
+    /**
+     * 删除工单设备文件
+     */
+    int deleteWorkcaseDevice(@Param("workcaseId") String workcaseId, @Param("fileId") String fileId);
+
+    /**
+     * 根据工单ID和文件ID查询
+     */
+    TbWorkcaseDeviceDTO selectWorkcaseDeviceById(@Param("workcaseId") String workcaseId, @Param("fileId") String fileId);
+
+    /**
+     * 查询工单设备文件列表
+     */
+    List<TbWorkcaseDeviceDTO> selectWorkcaseDeviceList(@Param("filter") TbWorkcaseDeviceDTO filter);
+
+    /**
+     * 分页查询工单设备文件
+     */
+    List<TbWorkcaseDeviceDTO> selectWorkcaseDevicePage(@Param("filter") TbWorkcaseDeviceDTO filter, @Param("pageParam") PageParam pageParam);
+
+    /**
+     * 统计工单设备文件数量
+     */
+    long countWorkcaseDevices(@Param("filter") TbWorkcaseDeviceDTO filter);
+
+}

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseMapper.java

@@ -0,0 +1,55 @@
+package org.xyzh.workcase.mapper;
+
+import java.util.List;
+
+import org.apache.ibatis.annotations.Mapper;
+import org.apache.ibatis.annotations.Param;
+import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
+import org.xyzh.common.core.page.PageParam;
+
+/**
+ * @description    工单数据访问层
+ * @filename    TbWorkcaseMapper.java
+ * @author    yslg
+ * @copyright xyzh
+ * @since 2025-12-18
+ */
+@Mapper
+public interface TbWorkcaseMapper {
+
+    /**
+     * 插入工单
+     */
+    int insertWorkcase(TbWorkcaseDTO workcase);
+
+    /**
+     * 更新工单（只更新非null字段）
+     */
+    int updateWorkcase(TbWorkcaseDTO workcase);
+
+    /**
+     * 逻辑删除工单
+     */
+    int deleteWorkcase(TbWorkcaseDTO workcase);
+
+    /**
+     * 根据ID查询工单
+     */
+    TbWorkcaseDTO selectWorkcaseById(@Param("workcaseId") String workcaseId);
+
+    /**
+     * 查询工单列表
+     */
+    List<TbWorkcaseDTO> selectWorkcaseList(@Param("filter") TbWorkcaseDTO filter);
+
+    /**
+     * 分页查询工单
+     */
+    List<TbWorkcaseDTO> selectWorkcasePage(@Param("filter") TbWorkcaseDTO filter, @Param("pageParam") PageParam pageParam);
+
+    /**
+     * 统计工单数量
+     */
+    long countWorkcases(@Param("filter") TbWorkcaseDTO filter);
+
+}

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseProcessMapper.java

@@ -0,0 +1,55 @@
+package org.xyzh.workcase.mapper;
+
+import java.util.List;
+
+import org.apache.ibatis.annotations.Mapper;
+import org.apache.ibatis.annotations.Param;
+import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
+import org.xyzh.common.core.page.PageParam;
+
+/**
+ * @description    工单过程数据访问层
+ * @filename    TbWorkcaseProcessMapper.java
+ * @author    yslg
+ * @copyright xyzh
+ * @since 2025-12-18
+ */
+@Mapper
+public interface TbWorkcaseProcessMapper {
+
+    /**
+     * 插入工单过程
+     */
+    int insertWorkcaseProcess(TbWorkcaseProcessDTO process);
+
+    /**
+     * 更新工单过程（只更新非null字段）
+     */
+    int updateWorkcaseProcess(TbWorkcaseProcessDTO process);
+
+    /**
+     * 删除工单过程
+     */
+    int deleteWorkcaseProcess(@Param("processId") String processId);
+
+    /**
+     * 根据ID查询工单过程
+     */
+    TbWorkcaseProcessDTO selectWorkcaseProcessById(@Param("processId") String processId);
+
+    /**
+     * 查询工单过程列表
+     */
+    List<TbWorkcaseProcessDTO> selectWorkcaseProcessList(@Param("filter") TbWorkcaseProcessDTO filter);
+
+    /**
+     * 分页查询工单过程
+     */
+    List<TbWorkcaseProcessDTO> selectWorkcaseProcessPage(@Param("filter") TbWorkcaseProcessDTO filter, @Param("pageParam") PageParam pageParam);
+
+    /**
+     * 统计工单过程数量
+     */
+    long countWorkcaseProcesses(@Param("filter") TbWorkcaseProcessDTO filter);
+
+}

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseChatServiceImpl.java

@@ -0,0 +1,113 @@
+package org.xyzh.workcase.service;
+
+import org.apache.dubbo.config.annotation.DubboService;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.springframework.web.servlet.mvc.method.annotation.SseEmitter;
+import org.xyzh.api.ai.dto.ChatPrepareData;
+import org.xyzh.api.ai.dto.TbChat;
+import org.xyzh.api.ai.dto.TbChatMessage;
+import org.xyzh.api.workcase.dto.TbWordCloudDTO;
+import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
+import org.xyzh.api.workcase.service.WorkcaseChatService;
+import org.xyzh.common.core.domain.ResultDomain;
+import org.xyzh.common.core.page.PageRequest;
+
+@DubboService(version = "1.0.0",group = "workcase",timeout = 30000,retries = 0)
+public class WorkcaseChatServiceImpl implements WorkcaseChatService{
+
+    private static final Logger logger = LoggerFactory.getLogger(WorkcaseChatServiceImpl.class);
+
+    @Override
+    public ResultDomain<TbWordCloudDTO> addWordCloud(TbWordCloudDTO wordCloud) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDTO> analyzeChat(String chatId) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<Boolean> commentChatMessage(TbChat filter, String messageId, String comment) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbChat> createChat(TbChat chat) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbChat> getChatList(TbChat filter) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbChatMessage> getChatMessageList(TbChat filter) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbChat> getChatPage(PageRequest<TbChat> pageRequest) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWordCloudDTO> getWordCloudList(TbWordCloudDTO filter) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWordCloudDTO> getWordCloudPage(PageRequest<TbWordCloudDTO> pageRequest) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<String> prepareChatMessageSession(ChatPrepareData prepareData) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<Boolean> stopChatMessageByTaskId(TbChat filter, String taskId) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public SseEmitter streamChatMessageWithSse(String sessionId) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDTO> summaryChat(String chatId) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbChat> updateChat(TbChat chat) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWordCloudDTO> updateWordCloud(TbWordCloudDTO wordCloud) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    
+    
+}

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java

@@ -0,0 +1,128 @@
+package org.xyzh.workcase.service;
+
+import org.apache.dubbo.config.annotation.DubboService;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
+import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
+import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
+import org.xyzh.api.workcase.service.WorkcaseService;
+import org.xyzh.common.core.domain.ResultDomain;
+import org.xyzh.common.core.page.PageRequest;
+
+import com.alibaba.fastjson2.JSON;
+
+@DubboService(version = "1.0.0",group = "workcase",timeout = 30000,retries = 0)
+public class WorkcaseServiceImpl implements WorkcaseService {
+    private static final Logger logger = LoggerFactory.getLogger(WorkcaseServiceImpl.class);
+
+    @Override
+    public ResultDomain<TbWorkcaseDTO> createWorkcase(TbWorkcaseDTO workcase) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDeviceDTO> createWorkcaseDevice(TbWorkcaseDeviceDTO workcaseDevice) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseProcessDTO> createWorkcaseProcess(TbWorkcaseProcessDTO workcaseProcess) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDTO> deleteWorkcase(TbWorkcaseDTO workcase) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDeviceDTO> deleteWorkcaseDevice(TbWorkcaseDeviceDTO workcaseDevice) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseProcessDTO> deleteWorkcaseProcess(TbWorkcaseProcessDTO workcaseProcess) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDTO> getWorkcaseById(String workcaseId) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDeviceDTO> getWorkcaseDeviceList(TbWorkcaseDeviceDTO filter) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDeviceDTO> getWorkcaseDevicePage(PageRequest<TbWorkcaseDeviceDTO> pageRequest) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDTO> getWorkcaseList(TbWorkcaseDTO filter) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDTO> getWorkcasePage(PageRequest<TbWorkcaseDTO> pageRequest) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<Void> receiveWorkcaseFromCrm(JSON json) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<Void> syncWorkcaseToCrm(TbWorkcaseDTO workcase) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDTO> updateWorkcase(TbWorkcaseDTO workcase) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseDeviceDTO> updateWorkcaseDevice(TbWorkcaseDeviceDTO workcaseDevice) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    @Override
+    public ResultDomain<TbWorkcaseProcessDTO> updateWorkcaseProcess(TbWorkcaseProcessDTO workcaseProcess) {
+        // TODO Auto-generated method stub
+        return null;
+    }
+
+    
+}

urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseDeviceMapper.xml

@@ -0,0 +1,131 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+<mapper namespace="org.xyzh.workcase.mapper.TbWorkcaseDeviceMapper">
+
+    <resultMap id="BaseResultMap" type="org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO">
+        <id column="workcase_id" property="workcaseId" jdbcType="VARCHAR"/>
+        <id column="file_id" property="fileId" jdbcType="VARCHAR"/>
+        <result column="optsn" property="optsn" jdbcType="VARCHAR"/>
+        <result column="device" property="device" jdbcType="VARCHAR"/>
+        <result column="device_code" property="deviceCode" jdbcType="VARCHAR"/>
+        <result column="file_name" property="fileName" jdbcType="VARCHAR"/>
+        <result column="file_root_id" property="fileRootId" jdbcType="VARCHAR"/>
+    </resultMap>
+
+    <sql id="Base_Column_List">
+        workcase_id, file_id, optsn, device, device_code, file_name, file_root_id
+    </sql>
+
+    <insert id="insertWorkcaseDevice" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO">
+        INSERT INTO workcase.tb_workcase_device (
+            optsn, workcase_id, device, file_id, file_name
+            <if test="deviceCode != null">, device_code</if>
+            <if test="fileRootId != null">, file_root_id</if>
+        ) VALUES (
+            #{optsn}, #{workcaseId}, #{device}, #{fileId}, #{fileName}
+            <if test="deviceCode != null">, #{deviceCode}</if>
+            <if test="fileRootId != null">, #{fileRootId}</if>
+        )
+    </insert>
+
+    <update id="updateWorkcaseDevice" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO">
+        UPDATE workcase.tb_workcase_device
+        <set>
+            <if test="device != null and device != ''">device = #{device},</if>
+            <if test="deviceCode != null">device_code = #{deviceCode},</if>
+            <if test="fileName != null and fileName != ''">file_name = #{fileName},</if>
+            <if test="fileRootId != null">file_root_id = #{fileRootId},</if>
+        </set>
+        WHERE workcase_id = #{workcaseId} AND file_id = #{fileId}
+    </update>
+
+    <delete id="deleteWorkcaseDevice">
+        DELETE FROM workcase.tb_workcase_device
+        WHERE workcase_id = #{workcaseId} AND file_id = #{fileId}
+    </delete>
+
+    <select id="selectWorkcaseDeviceById" resultMap="BaseResultMap">
+        SELECT <include refid="Base_Column_List"/>
+        FROM workcase.tb_workcase_device
+        WHERE workcase_id = #{workcaseId} AND file_id = #{fileId}
+    </select>
+
+    <select id="selectWorkcaseDeviceList" resultMap="BaseResultMap">
+        SELECT <include refid="Base_Column_List"/>
+        FROM workcase.tb_workcase_device
+        <where>
+            <if test="filter.workcaseId != null and filter.workcaseId != ''">
+                AND workcase_id = #{filter.workcaseId}
+            </if>
+            <if test="filter.device != null and filter.device != ''">
+                AND device LIKE CONCAT('%', #{filter.device}, '%')
+            </if>
+            <if test="filter.deviceCode != null and filter.deviceCode != ''">
+                AND device_code = #{filter.deviceCode}
+            </if>
+            <if test="filter.fileId != null and filter.fileId != ''">
+                AND file_id = #{filter.fileId}
+            </if>
+            <if test="filter.fileName != null and filter.fileName != ''">
+                AND file_name LIKE CONCAT('%', #{filter.fileName}, '%')
+            </if>
+            <if test="filter.fileRootId != null and filter.fileRootId != ''">
+                AND file_root_id = #{filter.fileRootId}
+            </if>
+        </where>
+        ORDER BY workcase_id, file_id
+    </select>
+
+    <select id="selectWorkcaseDevicePage" resultMap="BaseResultMap">
+        SELECT <include refid="Base_Column_List"/>
+        FROM workcase.tb_workcase_device
+        <where>
+            <if test="filter.workcaseId != null and filter.workcaseId != ''">
+                AND workcase_id = #{filter.workcaseId}
+            </if>
+            <if test="filter.device != null and filter.device != ''">
+                AND device LIKE CONCAT('%', #{filter.device}, '%')
+            </if>
+            <if test="filter.deviceCode != null and filter.deviceCode != ''">
+                AND device_code = #{filter.deviceCode}
+            </if>
+            <if test="filter.fileId != null and filter.fileId != ''">
+                AND file_id = #{filter.fileId}
+            </if>
+            <if test="filter.fileName != null and filter.fileName != ''">
+                AND file_name LIKE CONCAT('%', #{filter.fileName}, '%')
+            </if>
+            <if test="filter.fileRootId != null and filter.fileRootId != ''">
+                AND file_root_id = #{filter.fileRootId}
+            </if>
+        </where>
+        ORDER BY workcase_id, file_id
+        LIMIT #{pageParam.pageSize} OFFSET #{pageParam.offset}
+    </select>
+
+    <select id="countWorkcaseDevices" resultType="long">
+        SELECT COUNT(*)
+        FROM workcase.tb_workcase_device
+        <where>
+            <if test="filter.workcaseId != null and filter.workcaseId != ''">
+                AND workcase_id = #{filter.workcaseId}
+            </if>
+            <if test="filter.device != null and filter.device != ''">
+                AND device LIKE CONCAT('%', #{filter.device}, '%')
+            </if>
+            <if test="filter.deviceCode != null and filter.deviceCode != ''">
+                AND device_code = #{filter.deviceCode}
+            </if>
+            <if test="filter.fileId != null and filter.fileId != ''">
+                AND file_id = #{filter.fileId}
+            </if>
+            <if test="filter.fileName != null and filter.fileName != ''">
+                AND file_name LIKE CONCAT('%', #{filter.fileName}, '%')
+            </if>
+            <if test="filter.fileRootId != null and filter.fileRootId != ''">
+                AND file_root_id = #{filter.fileRootId}
+            </if>
+        </where>
+    </select>
+
+</mapper>

urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseMapper.xml

@@ -0,0 +1,193 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+<mapper namespace="org.xyzh.workcase.mapper.TbWorkcaseMapper">
+
+    <resultMap id="BaseResultMap" type="org.xyzh.api.workcase.dto.TbWorkcaseDTO">
+        <id column="workcase_id" property="workcaseId" jdbcType="VARCHAR"/>
+        <result column="optsn" property="optsn" jdbcType="VARCHAR"/>
+        <result column="user_id" property="userId" jdbcType="VARCHAR"/>
+        <result column="username" property="username" jdbcType="VARCHAR"/>
+        <result column="phone" property="phone" jdbcType="VARCHAR"/>
+        <result column="type" property="type" jdbcType="VARCHAR"/>
+        <result column="device" property="device" jdbcType="VARCHAR"/>
+        <result column="device_code" property="deviceCode" jdbcType="VARCHAR"/>
+        <result column="imgs" property="imgs" jdbcType="ARRAY" typeHandler="org.xyzh.common.jdbc.handler.StringArrayTypeHandler"/>
+        <result column="emergency" property="emergency" jdbcType="VARCHAR"/>
+        <result column="status" property="status" jdbcType="VARCHAR"/>
+        <result column="processor" property="processor" jdbcType="VARCHAR"/>
+        <result column="creator" property="creator" jdbcType="VARCHAR"/>
+        <result column="create_time" property="createTime" jdbcType="TIMESTAMP"/>
+        <result column="update_time" property="updateTime" jdbcType="TIMESTAMP"/>
+        <result column="delete_time" property="deleteTime" jdbcType="TIMESTAMP"/>
+        <result column="deleted" property="deleted" jdbcType="BOOLEAN"/>
+    </resultMap>
+
+    <sql id="Base_Column_List">
+        workcase_id, optsn, user_id, username, phone, type, device, device_code, imgs,
+        emergency, status, processor, creator, create_time, update_time, delete_time, deleted
+    </sql>
+
+    <insert id="insertWorkcase" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDTO">
+        INSERT INTO workcase.tb_workcase (
+            optsn, workcase_id, user_id, username, phone, type, device, device_code, creator
+            <if test="imgs != null">, imgs</if>
+            <if test="emergency != null">, emergency</if>
+            <if test="status != null">, status</if>
+            <if test="processor != null">, processor</if>
+        ) VALUES (
+            #{optsn}, #{workcaseId}, #{userId}, #{username}, #{phone}, #{type}, #{device}, #{deviceCode}, #{creator}
+            <if test="imgs != null">, #{imgs, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler}</if>
+            <if test="emergency != null">, #{emergency}</if>
+            <if test="status != null">, #{status}</if>
+            <if test="processor != null">, #{processor}</if>
+        )
+    </insert>
+
+    <update id="updateWorkcase" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDTO">
+        UPDATE workcase.tb_workcase
+        <set>
+            <if test="userId != null and userId != ''">user_id = #{userId},</if>
+            <if test="username != null and username != ''">username = #{username},</if>
+            <if test="phone != null and phone != ''">phone = #{phone},</if>
+            <if test="type != null and type != ''">type = #{type},</if>
+            <if test="device != null and device != ''">device = #{device},</if>
+            <if test="deviceCode != null and deviceCode != ''">device_code = #{deviceCode},</if>
+            <if test="imgs != null">imgs = #{imgs, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler},</if>
+            <if test="emergency != null and emergency != ''">emergency = #{emergency},</if>
+            <if test="status != null and status != ''">status = #{status},</if>
+            <if test="processor != null">processor = #{processor},</if>
+            update_time = now()
+        </set>
+        WHERE workcase_id = #{workcaseId} AND deleted = false
+    </update>
+
+    <update id="deleteWorkcase" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDTO">
+        UPDATE workcase.tb_workcase
+        SET deleted = true, delete_time = now()
+        WHERE workcase_id = #{workcaseId} AND deleted = false
+    </update>
+
+    <select id="selectWorkcaseById" resultMap="BaseResultMap">
+        SELECT <include refid="Base_Column_List"/>
+        FROM workcase.tb_workcase
+        WHERE workcase_id = #{workcaseId} AND deleted = false
+    </select>
+
+    <select id="selectWorkcaseList" resultMap="BaseResultMap">
+        SELECT <include refid="Base_Column_List"/>
+        FROM workcase.tb_workcase
+        <where>
+            <if test="filter.workcaseId != null and filter.workcaseId != ''">
+                AND workcase_id = #{filter.workcaseId}
+            </if>
+            <if test="filter.userId != null and filter.userId != ''">
+                AND user_id = #{filter.userId}
+            </if>
+            <if test="filter.username != null and filter.username != ''">
+                AND username LIKE CONCAT('%', #{filter.username}, '%')
+            </if>
+            <if test="filter.phone != null and filter.phone != ''">
+                AND phone = #{filter.phone}
+            </if>
+            <if test="filter.type != null and filter.type != ''">
+                AND type = #{filter.type}
+            </if>
+            <if test="filter.device != null and filter.device != ''">
+                AND device LIKE CONCAT('%', #{filter.device}, '%')
+            </if>
+            <if test="filter.deviceCode != null and filter.deviceCode != ''">
+                AND device_code = #{filter.deviceCode}
+            </if>
+            <if test="filter.emergency != null and filter.emergency != ''">
+                AND emergency = #{filter.emergency}
+            </if>
+            <if test="filter.status != null and filter.status != ''">
+                AND status = #{filter.status}
+            </if>
+            <if test="filter.processor != null and filter.processor != ''">
+                AND processor = #{filter.processor}
+            </if>
+            AND deleted = false
+        </where>
+        ORDER BY create_time DESC
+    </select>
+
+    <select id="selectWorkcasePage" resultMap="BaseResultMap">
+        SELECT <include refid="Base_Column_List"/>
+        FROM workcase.tb_workcase
+        <where>
+            <if test="filter.workcaseId != null and filter.workcaseId != ''">
+                AND workcase_id = #{filter.workcaseId}
+            </if>
+            <if test="filter.userId != null and filter.userId != ''">
+                AND user_id = #{filter.userId}
+            </if>
+            <if test="filter.username != null and filter.username != ''">
+                AND username LIKE CONCAT('%', #{filter.username}, '%')
+            </if>
+            <if test="filter.phone != null and filter.phone != ''">
+                AND phone = #{filter.phone}
+            </if>
+            <if test="filter.type != null and filter.type != ''">
+                AND type = #{filter.type}
+            </if>
+            <if test="filter.device != null and filter.device != ''">
+                AND device LIKE CONCAT('%', #{filter.device}, '%')
+            </if>
+            <if test="filter.deviceCode != null and filter.deviceCode != ''">
+                AND device_code = #{filter.deviceCode}
+            </if>
+            <if test="filter.emergency != null and filter.emergency != ''">
+                AND emergency = #{filter.emergency}
+            </if>
+            <if test="filter.status != null and filter.status != ''">
+                AND status = #{filter.status}
+            </if>
+            <if test="filter.processor != null and filter.processor != ''">
+                AND processor = #{filter.processor}
+            </if>
+            AND deleted = false
+        </where>
+        ORDER BY create_time DESC
+        LIMIT #{pageParam.pageSize} OFFSET #{pageParam.offset}
+    </select>
+
+    <select id="countWorkcases" resultType="long">
+        SELECT COUNT(*)
+        FROM workcase.tb_workcase
+        <where>
+            <if test="filter.workcaseId != null and filter.workcaseId != ''">
+                AND workcase_id = #{filter.workcaseId}
+            </if>
+            <if test="filter.userId != null and filter.userId != ''">
+                AND user_id = #{filter.userId}
+            </if>
+            <if test="filter.username != null and filter.username != ''">
+                AND username LIKE CONCAT('%', #{filter.username}, '%')
+            </if>
+            <if test="filter.phone != null and filter.phone != ''">
+                AND phone = #{filter.phone}
+            </if>
+            <if test="filter.type != null and filter.type != ''">
+                AND type = #{filter.type}
+            </if>
+            <if test="filter.device != null and filter.device != ''">
+                AND device LIKE CONCAT('%', #{filter.device}, '%')
+            </if>
+            <if test="filter.deviceCode != null and filter.deviceCode != ''">
+                AND device_code = #{filter.deviceCode}
+            </if>
+            <if test="filter.emergency != null and filter.emergency != ''">
+                AND emergency = #{filter.emergency}
+            </if>
+            <if test="filter.status != null and filter.status != ''">
+                AND status = #{filter.status}
+            </if>
+            <if test="filter.processor != null and filter.processor != ''">
+                AND processor = #{filter.processor}
+            </if>
+            AND deleted = false
+        </where>
+    </select>
+
+</mapper>

urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseProcessMapper.xml

@@ -0,0 +1,130 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+<mapper namespace="org.xyzh.workcase.mapper.TbWorkcaseProcessMapper">
+
+    <resultMap id="BaseResultMap" type="org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO">
+        <id column="process_id" property="processId" jdbcType="VARCHAR"/>
+        <result column="optsn" property="optsn" jdbcType="VARCHAR"/>
+        <result column="workcase_id" property="workcaseId" jdbcType="VARCHAR"/>
+        <result column="action" property="action" jdbcType="VARCHAR"/>
+        <result column="message" property="message" jdbcType="VARCHAR"/>
+        <result column="files" property="files" jdbcType="ARRAY" typeHandler="org.xyzh.common.jdbc.handler.StringArrayTypeHandler"/>
+        <result column="processor" property="processor" jdbcType="VARCHAR"/>
+        <result column="remark" property="remark" jdbcType="VARCHAR"/>
+        <result column="creator" property="creator" jdbcType="VARCHAR"/>
+        <result column="create_time" property="createTime" jdbcType="TIMESTAMP"/>
+    </resultMap>
+
+    <sql id="Base_Column_List">
+        process_id, optsn, workcase_id, action, message, files, processor, remark, creator, create_time
+    </sql>
+
+    <insert id="insertWorkcaseProcess" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO">
+        INSERT INTO workcase.tb_workcase_process (
+            optsn, workcase_id, process_id, action, creator
+            <if test="message != null">, message</if>
+            <if test="files != null">, files</if>
+            <if test="processor != null">, processor</if>
+            <if test="remark != null">, remark</if>
+        ) VALUES (
+            #{optsn}, #{workcaseId}, #{processId}, #{action}, #{creator}
+            <if test="message != null">, #{message}</if>
+            <if test="files != null">, #{files, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler}</if>
+            <if test="processor != null">, #{processor}</if>
+            <if test="remark != null">, #{remark}</if>
+        )
+    </insert>
+
+    <update id="updateWorkcaseProcess" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO">
+        UPDATE workcase.tb_workcase_process
+        <set>
+            <if test="action != null and action != ''">action = #{action},</if>
+            <if test="message != null">message = #{message},</if>
+            <if test="files != null">files = #{files, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler},</if>
+            <if test="processor != null">processor = #{processor},</if>
+            <if test="remark != null">remark = #{remark},</if>
+        </set>
+        WHERE process_id = #{processId}
+    </update>
+
+    <delete id="deleteWorkcaseProcess">
+        DELETE FROM workcase.tb_workcase_process
+        WHERE process_id = #{processId}
+    </delete>
+
+    <select id="selectWorkcaseProcessById" resultMap="BaseResultMap">
+        SELECT <include refid="Base_Column_List"/>
+        FROM workcase.tb_workcase_process
+        WHERE process_id = #{processId}
+    </select>
+
+    <select id="selectWorkcaseProcessList" resultMap="BaseResultMap">
+        SELECT <include refid="Base_Column_List"/>
+        FROM workcase.tb_workcase_process
+        <where>
+            <if test="filter.processId != null and filter.processId != ''">
+                AND process_id = #{filter.processId}
+            </if>
+            <if test="filter.workcaseId != null and filter.workcaseId != ''">
+                AND workcase_id = #{filter.workcaseId}
+            </if>
+            <if test="filter.action != null and filter.action != ''">
+                AND action = #{filter.action}
+            </if>
+            <if test="filter.processor != null and filter.processor != ''">
+                AND processor = #{filter.processor}
+            </if>
+            <if test="filter.creator != null and filter.creator != ''">
+                AND creator = #{filter.creator}
+            </if>
+        </where>
+        ORDER BY create_time ASC
+    </select>
+
+    <select id="selectWorkcaseProcessPage" resultMap="BaseResultMap">
+        SELECT <include refid="Base_Column_List"/>
+        FROM workcase.tb_workcase_process
+        <where>
+            <if test="filter.processId != null and filter.processId != ''">
+                AND process_id = #{filter.processId}
+            </if>
+            <if test="filter.workcaseId != null and filter.workcaseId != ''">
+                AND workcase_id = #{filter.workcaseId}
+            </if>
+            <if test="filter.action != null and filter.action != ''">
+                AND action = #{filter.action}
+            </if>
+            <if test="filter.processor != null and filter.processor != ''">
+                AND processor = #{filter.processor}
+            </if>
+            <if test="filter.creator != null and filter.creator != ''">
+                AND creator = #{filter.creator}
+            </if>
+        </where>
+        ORDER BY create_time ASC
+        LIMIT #{pageParam.pageSize} OFFSET #{pageParam.offset}
+    </select>
+
+    <select id="countWorkcaseProcesses" resultType="long">
+        SELECT COUNT(*)
+        FROM workcase.tb_workcase_process
+        <where>
+            <if test="filter.processId != null and filter.processId != ''">
+                AND process_id = #{filter.processId}
+            </if>
+            <if test="filter.workcaseId != null and filter.workcaseId != ''">
+                AND workcase_id = #{filter.workcaseId}
+            </if>
+            <if test="filter.action != null and filter.action != ''">
+                AND action = #{filter.action}
+            </if>
+            <if test="filter.processor != null and filter.processor != ''">
+                AND processor = #{filter.processor}
+            </if>
+            <if test="filter.creator != null and filter.creator != ''">
+                AND creator = #{filter.creator}
+            </if>
+        </where>
+    </select>
+
+</mapper>