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工单模块

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wangys
2025-12-19 11:11:51 +08:00
parent 41cbe2bd54
commit 409e33abb6
49 changed files with 1934 additions and 323 deletions
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1
.gitignore vendored
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@@ -200,3 +200,4 @@ cython_debug/
# PyPI configuration file # PyPI configuration file
.pypirc .pypirc
江西城市生命线-可交互原型/frontend/node_modules/* 江西城市生命线-可交互原型/frontend/node_modules/*
THAI-Platform/*

1
urbanLifelineServ/.bin/database/postgres/sql/createTableAI.sql
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@@ -33,6 +33,7 @@ CREATE TABLE ai.tb_chat(
user_id VARCHAR(50) NOT NULL, -- 用户ID user_id VARCHAR(50) NOT NULL, -- 用户ID
user_type BOOLEAN NOT NULL DEFAULT true, -- 用户类型 true-系统内部人员 false-系统外部人员 user_type BOOLEAN NOT NULL DEFAULT true, -- 用户类型 true-系统内部人员 false-系统外部人员
title VARCHAR(500) NOT NULL, -- 对话标题 title VARCHAR(500) NOT NULL, -- 对话标题
channel VARCHAR(50) DEFAULT 'agent' -- 对话渠道 agent、wechat
create_time TIMESTAMPTZ NOT NULL DEFAULT now(), -- 创建时间 create_time TIMESTAMPTZ NOT NULL DEFAULT now(), -- 创建时间
update_time TIMESTAMPTZ DEFAULT NULL, -- 更新时间 update_time TIMESTAMPTZ DEFAULT NULL, -- 更新时间
delete_time TIMESTAMPTZ DEFAULT NULL, -- 删除时间 delete_time TIMESTAMPTZ DEFAULT NULL, -- 删除时间

74
urbanLifelineServ/.bin/database/postgres/sql/createTableWorkcase.sql
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@@ -20,27 +20,93 @@ CREATE TABLE sys.tb_guest(
); );
-- 客服对话记录，客服对话消息，包含ai、员工回答和来客提问 -- 客服对话记录，客服对话消息，包含ai、员工回答和来客提问，从ai.tb_chat同步ai对话时的数据
-- 直接使用ai.tb_chat和ai.tb_chat_message，user_type为false，表示该对话为来客对话 -- 先是ai对话，后转人工
-- 这里，需要把在微信客服上的聊天同步到ai.tb_chat_message
-- 工单表 -- 工单表
DROP TABLE IF EXISTS workcase.tb_workcase CASCADE; DROP TABLE IF EXISTS workcase.tb_workcase CASCADE;
CREATE TABLE workcase.tb_workcase( CREATE TABLE workcase.tb_workcase(
optsn VARCHAR(50) NOT NULL, -- 流水号 optsn VARCHAR(50) NOT NULL, -- 流水号
workcase_id VARCHAR(50) NOT NULL, -- 工单ID workcase_id VARCHAR(50) NOT NULL, -- 工单ID
chat_id VARCHAR(50) NOT NULL, -- 对话ID
user_id VARCHAR(50) NOT NULL, -- 来客ID user_id VARCHAR(50) NOT NULL, -- 来客ID
username VARCHAR(200) NOT NULL, -- 来客姓名 username VARCHAR(200) NOT NULL, -- 来客姓名
phone VARCHAR(20) NOT NULL, -- 来客电话 phone VARCHAR(20) NOT NULL, -- 来客电话
type VARCHAR(50) NOT NULL, -- 故障类型 type VARCHAR(50) NOT NULL, -- 故障类型
device VARCHAR(50) NOT NULL, -- 设备型号 device VARCHAR(50) NOT NULL, -- 设备名称
device_code VARCHAR(50) NOT NULL, -- 设备代码
imgs VARCHAR(50)[] DEFAULT '[]', -- 工单图片id
emergency VARCHAR(50) NOT NULL DEFAULT 'normal', -- 紧急程度 normal-普通 emergency-紧急 emergency VARCHAR(50) NOT NULL DEFAULT 'normal', -- 紧急程度 normal-普通 emergency-紧急
status VARCHAR(50) NOT NULL DEFAULT 'pending', -- 状态 pending-待处理 processing-处理中 done-已完成 status VARCHAR(50) NOT NULL DEFAULT 'pending', -- 状态 pending-待处理 processing-处理中 done-已完成
processor VARCHAR(50) DEFAULT NULL, -- 处理人 processor VARCHAR(50) DEFAULT NULL, -- 处理人
creator VARCHAR(50) NOT NULL, -- 创建人
create_time TIMESTAMPTZ NOT NULL DEFAULT now(), -- 创建时间 create_time TIMESTAMPTZ NOT NULL DEFAULT now(), -- 创建时间
update_time TIMESTAMPTZ DEFAULT NULL, -- 更新时间 update_time TIMESTAMPTZ DEFAULT NULL, -- 更新时间
delete_time TIMESTAMPTZ DEFAULT NULL, -- 删除时间 delete_time TIMESTAMPTZ DEFAULT NULL, -- 删除时间
deleted BOOLEAN NOT NULL DEFAULT false, -- 是否删除 deleted BOOLEAN NOT NULL DEFAULT false, -- 是否删除
PRIMARY KEY (workcase_id), PRIMARY KEY (workcase_id),
UNIQUE (chat_id),
UNIQUE (optsn) UNIQUE (optsn)
); );
-- 工单处理过程表（包含工单流转）
DROP TABLE IF EXISTS workcase.tb_workcase_process CASCADE;
CREATE TABLE workcase.tb_workcase_process(
optsn VARCHAR(50) NOT NULL, -- 流水号
workcase_id VARCHAR(50) NOT NULL, -- 工单ID
process_id VARCHAR(50) NOT NULL, -- 过程id
action VARCHAR(50) NOT NULL, -- 动作 info：记录，assign：指派，redeploy：转派，repeal：撤销，finish：完成
message VARCHAR(200) DEFAULT NULL, -- 消息
files VARCHAR(50)[] DEFAULT '[]', -- 携带文件
processor VARCHAR(50) DEFAULT NULL, -- 处理人（指派、转派专属）
remark VARCHAR(500) DEFAULT NULL, -- 备注
creator VARCHAR(50) NOT NULL, -- 过程发起人
create_time TIMESTAMPTZ NOT NULL DEFAULT now(), -- 创建时间
PRIMARY KEY (process_id)
);
-- 工单设备涉及的文件表
DROP TABLE IF EXISTS workcase.tb_workcase_device CASCADE;
CREATE TABLE workcase.tb_workcase_device(
optsn VARCHAR(50) NOT NULL, -- 流水号
workcase_id VARCHAR(50) NOT NULL, -- 工单ID
device VARCHAR(50) NOT NULL, -- 设备名称
device_code VARCHAR(50) DEFAULT NULL, -- 设备代码
file_id VARCHAR(50) NOT NULL, -- 文件id
file_name VARCHAR(50) NOT NULL, -- 文件名
file_root_id VARCHAR(50) DEFAULT NULL, -- 文件根id
PRIMARY KEY(workcase_id, file_id)
);
-- 来客对话、工单过程中生成的词云表
DROP TABLE IF EXISTS workcase.tb_word_cloud CASCADE;
CREATE TABLE workcase.tb_word_cloud(
optsn VARCHAR(50) NOT NULL, -- 流水号
word_id VARCHAR(50) NOT NULL, -- 词条ID
word VARCHAR(100) NOT NULL, -- 词语
frequency INTEGER NOT NULL DEFAULT 1, -- 词频
source_type VARCHAR(20) NOT NULL, -- 来源类型 chat-聊天 workcase-工单
source_id VARCHAR(50) DEFAULT NULL, -- 来源ID（chat_id/workcase_id，NULL表示全局统计）
category VARCHAR(50) DEFAULT NULL, -- 分类（如：故障类型、设备名称、情绪词等）
stat_date DATE NOT NULL, -- 统计日期（按天聚合）
create_time TIMESTAMPTZ NOT NULL DEFAULT now(), -- 创建时间
update_time TIMESTAMPTZ DEFAULT NULL, -- 更新时间
PRIMARY KEY (word_id),
UNIQUE (word, source_type, source_id, stat_date) -- 同一天同一来源的词唯一
);
DROP TABLE IF EXISTS workcase.tb_word_cloud CASCADE;
CREATE TABLE workcase.tb_word_cloud(
word_id VARCHAR(50) NOT NULL, -- 词条ID
word VARCHAR(100) NOT NULL, -- 词语
frequency INTEGER NOT NULL DEFAULT 1, -- 词频
category VARCHAR(50) DEFAULT NULL, -- 分类：fault-故障类型 device-设备 emotion-情绪词
stat_date DATE NOT NULL, -- 统计日期（按天聚合）
create_time TIMESTAMPTZ NOT NULL DEFAULT now(), -- 创建时间
update_time TIMESTAMPTZ DEFAULT NULL, -- 更新时间
PRIMARY KEY (word_id),
UNIQUE (word, category, stat_date) -- 同一天同一分类的词唯一
);

4
urbanLifelineServ/ai/pom.xml
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@@ -45,6 +45,10 @@
<groupId>org.xyzh.common</groupId> <groupId>org.xyzh.common</groupId>
<artifactId>common-utils</artifactId> <artifactId>common-utils</artifactId>
</dependency> </dependency>
<dependency>
<groupId>org.xyzh.common</groupId>
<artifactId>common-jdbc</artifactId>
</dependency>
<dependency> <dependency>
<groupId>org.xyzh.common</groupId> <groupId>org.xyzh.common</groupId>
<artifactId>common-exception</artifactId> <artifactId>common-exception</artifactId>

4
urbanLifelineServ/ai/src/main/resources/mapper/TbChatMessageMapper.xml
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@@ -9,7 +9,7 @@
<result column="chat_id" property="chatId" jdbcType="VARCHAR"/> <result column="chat_id" property="chatId" jdbcType="VARCHAR"/>
<result column="role" property="role" jdbcType="VARCHAR"/> <result column="role" property="role" jdbcType="VARCHAR"/>
<result column="content" property="content" jdbcType="VARCHAR"/> <result column="content" property="content" jdbcType="VARCHAR"/>
<result column="files" property="files" jdbcType="ARRAY" typeHandler="org.xyzh.common.utils.json.StringArrayTypeHandler"/> <result column="files" property="files" jdbcType="ARRAY" typeHandler="org.xyzh.common.jdbc.handler.StringArrayTypeHandler"/>
<result column="comment" property="comment" jdbcType="VARCHAR"/> <result column="comment" property="comment" jdbcType="VARCHAR"/>
<result column="create_time" property="createTime" jdbcType="TIMESTAMP"/> <result column="create_time" property="createTime" jdbcType="TIMESTAMP"/>
<result column="update_time" property="updateTime" jdbcType="TIMESTAMP"/> <result column="update_time" property="updateTime" jdbcType="TIMESTAMP"/>
@@ -31,7 +31,7 @@
) VALUES ( ) VALUES (
#{optsn}, #{messageId}, #{chatId}, #{role}, #{content} #{optsn}, #{messageId}, #{chatId}, #{role}, #{content}
<if test="difyMessageId != null">, #{difyMessageId}</if> <if test="difyMessageId != null">, #{difyMessageId}</if>
<if test="files != null">, #{files, typeHandler=org.xyzh.common.utils.json.StringArrayTypeHandler}</if> <if test="files != null">, #{files, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler}</if>
<if test="comment != null">, #{comment}</if> <if test="comment != null">, #{comment}</if>
) )
</insert> </insert>

8
urbanLifelineServ/apis/api-system/src/main/java/org/xyzh/api/system/service/GuestService.java
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@@ -45,6 +45,14 @@ public interface GuestService {
*/ */
ResultDomain<TbGuestDTO> selectGuestOne(TbGuestDTO guest); ResultDomain<TbGuestDTO> selectGuestOne(TbGuestDTO guest);
/**
* @description 根据微信id查询来客
* @param wechatId
* @author yslg
* @since 2025-12-18
*/
ResultDomain<TbGuestDTO> selectGuestByWechatId(String wechatId);
/** /**
* @description 查询来客列表 * @description 查询来客列表
* @param guest 来客信息 * @param guest 来客信息

8
urbanLifelineServ/apis/api-workcase/pom.xml
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@@ -9,7 +9,7 @@
<version>1.0.0</version> <version>1.0.0</version>
</parent> </parent>
<groupId>org.xyzh</groupId> <groupId>org.xyzh.apis</groupId>
<artifactId>api-workcase</artifactId> <artifactId>api-workcase</artifactId>
<version>1.0.0</version> <version>1.0.0</version>
@@ -18,4 +18,10 @@
<maven.compiler.target>21</maven.compiler.target> <maven.compiler.target>21</maven.compiler.target>
</properties> </properties>
<dependencies>
<dependency>
<groupId>org.xyzh.apis</groupId>
<artifactId>api-ai</artifactId>
</dependency>
</dependencies>
</project> </project>

7
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/Main.java
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@@ -1,7 +0,0 @@
package org.xyzh;
public class Main {
public static void main(String[] args) {
System.out.println("Hello world!");
}
}

9
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/WorkcaseService.java
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@@ -1,9 +0,0 @@
package org.xyzh.api.workcase;
/**
* 工单服务接口
* 用于客服工单管理
*/
public interface WorkcaseService {
}

71
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/dto/TbConversationDTO.java
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@@ -1,71 +0,0 @@
package org.xyzh.api.workcase.dto;
import lombok.Data;
import lombok.EqualsAndHashCode;
import org.xyzh.common.dto.BaseDTO;
import io.swagger.v3.oas.annotations.media.Schema;
import com.alibaba.fastjson2.annotation.JSONField;
import com.fasterxml.jackson.databind.JsonNode;
import java.util.Date;
import java.util.List;
/**
* 会话DTO
* 用于创建和更新会话
*/
@Data
@EqualsAndHashCode(callSuper = true)
@Schema(description = "会话DTO")
public class TbConversationDTO extends BaseDTO {
private static final long serialVersionUID = 1L;
@Schema(description = "会话ID（更新时需要）")
private String conversationId;
@Schema(description = "客户ID")
private String customerId;
@Schema(description = "会话类型：ai-AI客服/human-人工客服/transfer-转接", defaultValue = "ai")
private String conversationType;
@Schema(description = "渠道：wechat-微信/web-网页/app-应用/phone-电话", defaultValue = "wechat")
private String channel;
@Schema(description = "智能体ID或客服人员ID")
private String agentId;
@Schema(description = "座席类型：ai-AI/human-人工", defaultValue = "ai")
private String agentType;
@Schema(description = "会话开始时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date sessionStartTime;
@Schema(description = "会话结束时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date sessionEndTime;
@Schema(description = "会话时长（秒）")
private Integer durationSeconds;
@Schema(description = "消息数量", defaultValue = "0")
private Integer messageCount;
@Schema(description = "会话状态：active-进行中/closed-已结束/transferred-已转接/timeout-超时", defaultValue = "active")
private String conversationStatus;
@Schema(description = "满意度评分（1-5星）")
private Integer satisfactionRating;
@Schema(description = "满意度反馈")
private String satisfactionFeedback;
@Schema(description = "会话摘要（AI生成）")
private String summary;
@Schema(description = "会话标签")
private List<String> tags;
@Schema(description = "会话元数据")
private JsonNode metadata;
}

91
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/dto/TbCustomerDTO.java
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@@ -1,91 +0,0 @@
package org.xyzh.api.workcase.dto;
import lombok.Data;
import lombok.EqualsAndHashCode;
import org.xyzh.common.dto.BaseDTO;
import io.swagger.v3.oas.annotations.media.Schema;
import com.alibaba.fastjson2.annotation.JSONField;
import java.math.BigDecimal;
import java.util.Date;
import java.util.List;
/**
* 客户信息DTO
* 用于创建和更新客户信息
*/
@Data
@EqualsAndHashCode(callSuper = true)
@Schema(description = "客户信息DTO")
public class TbCustomerDTO extends BaseDTO {
private static final long serialVersionUID = 1L;
@Schema(description = "客户ID（更新时需要）")
private String customerId;
@Schema(description = "客户编号")
private String customerNo;
@Schema(description = "客户姓名")
private String customerName;
@Schema(description = "客户类型：individual-个人/enterprise-企业", defaultValue = "individual")
private String customerType;
@Schema(description = "公司名称")
private String companyName;
@Schema(description = "电话")
private String phone;
@Schema(description = "邮箱")
private String email;
@Schema(description = "微信OpenID")
private String wechatOpenid;
@Schema(description = "微信UnionID")
private String wechatUnionid;
@Schema(description = "头像URL")
private String avatar;
@Schema(description = "性别：0-未知/1-男/2-女", defaultValue = "0")
private Integer gender;
@Schema(description = "地址")
private String address;
@Schema(description = "客户等级：vip/important/normal/potential", defaultValue = "normal")
private String customerLevel;
@Schema(description = "客户来源：wechat-微信/web-网站/phone-电话/referral-推荐")
private String customerSource;
@Schema(description = "客户标签数组")
private List<String> tags;
@Schema(description = "备注")
private String notes;
@Schema(description = "CRM系统客户ID")
private String crmCustomerId;
@Schema(description = "最后联系时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date lastContactTime;
@Schema(description = "咨询总次数", defaultValue = "0")
private Integer totalConsultations;
@Schema(description = "订单总数", defaultValue = "0")
private Integer totalOrders;
@Schema(description = "总消费金额", defaultValue = "0")
private BigDecimal totalAmount;
@Schema(description = "满意度评分（1-5）")
private BigDecimal satisfactionScore;
@Schema(description = "状态：active-活跃/inactive-非活跃/blacklist-黑名单", defaultValue = "active")
private String status;
}

103
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/dto/TbTicketDTO.java
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@@ -1,103 +0,0 @@
package org.xyzh.api.workcase.dto;
import lombok.Data;
import lombok.EqualsAndHashCode;
import org.xyzh.common.dto.BaseDTO;
import io.swagger.v3.oas.annotations.media.Schema;
import com.alibaba.fastjson2.annotation.JSONField;
import com.fasterxml.jackson.databind.JsonNode;
import java.util.Date;
import java.util.List;
/**
* 工单DTO
* 用于创建和更新工单
*/
@Data
@EqualsAndHashCode(callSuper = true)
@Schema(description = "工单DTO")
public class TbTicketDTO extends BaseDTO {
private static final long serialVersionUID = 1L;
@Schema(description = "工单ID（更新时需要）")
private String ticketId;
@Schema(description = "工单编号")
private String ticketNo;
@Schema(description = "客户ID")
private String customerId;
@Schema(description = "关联会话ID")
private String conversationId;
@Schema(description = "工单类型：consultation-咨询/complaint-投诉/suggestion-建议/repair-维修/installation-安装/other-其他")
private String ticketType;
@Schema(description = "工单分类")
private String ticketCategory;
@Schema(description = "优先级：urgent-紧急/high-高/normal-普通/low-低", defaultValue = "normal")
private String priority;
@Schema(description = "工单标题")
private String title;
@Schema(description = "问题描述")
private String description;
@Schema(description = "附件ID数组")
private List<String> attachments;
@Schema(description = "工单来源：ai-AI生成/manual-人工创建/system-系统自动", defaultValue = "ai")
private String ticketSource;
@Schema(description = "分配给（处理人）")
private String assignedTo;
@Schema(description = "分配部门")
private String assignedDept;
@Schema(description = "工单状态：pending-待处理/processing-处理中/resolved-已解决/closed-已关闭/cancelled-已取消", defaultValue = "pending")
private String ticketStatus;
@Schema(description = "解决方案")
private String resolution;
@Schema(description = "解决时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date resolutionTime;
@Schema(description = "关闭时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date closeTime;
@Schema(description = "首次响应时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date responseTime;
@Schema(description = "SLA截止时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date slaDeadline;
@Schema(description = "是否逾期", defaultValue = "false")
private Boolean isOverdue;
@Schema(description = "客户评分（1-5星）")
private Integer customerRating;
@Schema(description = "客户反馈")
private String customerFeedback;
@Schema(description = "CRM系统工单ID")
private String crmTicketId;
@Schema(description = "同步状态：pending-待同步/synced-已同步/failed-失败", defaultValue = "pending")
private String syncStatus;
@Schema(description = "工单标签")
private List<String> tags;
@Schema(description = "工单元数据")
private JsonNode metadata;
}

28
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/dto/TbWordCloudDTO.java Normal file
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@@ -0,0 +1,28 @@
package org.xyzh.api.workcase.dto;
import org.xyzh.common.dto.BaseDTO;
import io.swagger.v3.oas.annotations.media.Schema;
import lombok.Data;
@Data
@Schema(description = "词云表对象")
public class TbWordCloudDTO extends BaseDTO{
private static final long serialVersionUID = 1L;
@Schema(description = "词条ID")
private String wordId;
@Schema(description = "词语")
private String word;
@Schema(description = "词频")
private String frequency;
@Schema(description = "分类")
private String category;
@Schema(description = "统计日期")
private String statDate;
}

55
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/dto/TbWorkcaseDTO.java Normal file
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@@ -0,0 +1,55 @@
package org.xyzh.api.workcase.dto;
import java.util.List;
import org.xyzh.common.dto.BaseDTO;
import io.swagger.v3.oas.annotations.media.Schema;
import lombok.Data;
/**
* @description 工单表数据对象DTO
* @filename TbWorkcaseDTO.java
* @author yslg
* @copyright xyzh
* @since 2025-12-18
*/
@Data
@Schema(description = "工单表对象")
public class TbWorkcaseDTO extends BaseDTO{
private static final long serialVersionUID = 1L;
@Schema(description = "工单ID")
private String workcaseId;
@Schema(description = "来客ID")
private String userId;
@Schema(description = "来客姓名")
private String username;
@Schema(description = "来客电话")
private String phone;
@Schema(description = "故障类型")
private String type;
@Schema(description = "设备名称")
private String device;
@Schema(description = "设备代码")
private String deviceCode;
@Schema(description = "工单图片列表")
private List<String> imgs;
@Schema(description = "紧急程度 normal-普通 emergency-紧急")
private String emergency;
@Schema(description = "状态 pending-待处理 processing-处理中 done-已完成")
private String status;
@Schema(description = "处理人ID")
private String processor;
}

38
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/dto/TbWorkcaseDeviceDTO.java Normal file
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@@ -0,0 +1,38 @@
package org.xyzh.api.workcase.dto;
import org.xyzh.common.dto.BaseDTO;
import io.swagger.v3.oas.annotations.media.Schema;
import lombok.Data;
/**
* @description 工单设备涉及的文件DTO
* @filename TbWorkcaseDeviceDTO.java
* @author yslg
* @copyright xyzh
* @since 2025-12-18
*/
@Data
@Schema(description = "工单设备涉及的文件DTO")
public class TbWorkcaseDeviceDTO extends BaseDTO {
private static final long serialVersionUID = 1L;
@Schema(description = "工单ID")
private String workcaseId;
@Schema(description = "设备名称")
private String device;
@Schema(description = "设备代码")
private String deviceCode;
@Schema(description = "文件ID")
private String fileId;
@Schema(description = "文件名")
private String fileName;
@Schema(description = "文件根ID")
private String fileRootId;
}

40
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/dto/TbWorkcaseProcessDTO.java Normal file
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@@ -0,0 +1,40 @@
package org.xyzh.api.workcase.dto;
import java.util.List;
import org.xyzh.common.dto.BaseDTO;
import io.swagger.v3.oas.annotations.media.Schema;
import lombok.Data;
/**
* @description 工单过程表DTO
* @filename TbWorkcaseProcessDTO.java
* @author yslg
* @copyright xyzh
* @since 2025-12-18
*/
@Data
@Schema(description = "工单过程表DTO")
public class TbWorkcaseProcessDTO extends BaseDTO {
private static final long serialVersionUID = 1L;
@Schema(description = "工单ID")
private String workcaseId;
@Schema(description = "过程ID")
private String processId;
@Schema(description = "动作 info：记录，assign：指派，redeploy：转派，repeal：撤销，finish：完成")
private String action;
@Schema(description = "消息")
private String message;
@Schema(description = "携带文件列表")
private List<String> files;
@Schema(description = "处理人（指派、转派专属）")
private String processor;
}

141
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/service/WorkcaseChatService.java Normal file
View File

@@ -0,0 +1,141 @@
package org.xyzh.api.workcase.service;
import org.springframework.web.servlet.mvc.method.annotation.SseEmitter;
import org.xyzh.api.ai.dto.ChatPrepareData;
import org.xyzh.api.ai.dto.TbChat;
import org.xyzh.api.ai.dto.TbChatMessage;
import org.xyzh.api.workcase.dto.TbWordCloudDTO;
import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
import org.xyzh.common.core.domain.ResultDomain;
import org.xyzh.common.core.page.PageRequest;
/**
* @description 客服聊天服务，涉及agent回答客户和微信客服回答客户
* @filename WorkcaseChatService.java
* @author yslg
* @copyright xyzh
* @since 2025-12-18
*/
public interface WorkcaseChatService {
// ========================= 聊天管理 ==========================
/**
* @description 来客创建聊天对话
* @param
* @author yslg
* @since 2025-12-18
*/
ResultDomain<TbChat> createChat(TbChat chat);
/**
* @description 更新聊天名称
* @param
* @author yslg
* @since 2025-12-18
*/
ResultDomain<TbChat> updateChat(TbChat chat);
/**
* 获取聊天列表
* @param agentId 智能体ID
* @return 聊天列表
*/
ResultDomain<TbChat> getChatList(TbChat filter);
/**
* 获取聊天分页
* @param pageRequest
* @return 聊天分页
*/
ResultDomain<TbChat> getChatPage(PageRequest<TbChat> pageRequest);
// ========================= 聊天信息管理 ======================
/**
* 获取会话消息列表
* @param filter 会话过滤条件（包含agentId, chatId, userId, userType）
* @return 会话消息列表
*/
ResultDomain<TbChatMessage> getChatMessageList(TbChat filter);
// 用户转人工后，就不和智能体聊天了，在微信客服里聊天
/**
* 准备聊天数据（POST传递复杂参数）
* @param prepareData 对话准备数据（包含agentId, chatId, query, files, userId, userType）
* @return ResultDomain<String> 返回sessionId
*/
ResultDomain<String> prepareChatMessageSession(ChatPrepareData prepareData);
/**
* 流式对话（SSE）- 使用sessionId建立SSE连接 产生chatMessage
* @param sessionId 会话标识
* @return SseEmitter 流式推送对象
*/
SseEmitter streamChatMessageWithSse(String sessionId);
/**
* 停止对话生成（通过Dify TaskID）
* @param filter 会话过滤条件（包含agentId, userId, userType）
* @param taskId Dify任务ID
* @return 停止结果
*/
ResultDomain<Boolean> stopChatMessageByTaskId(TbChat filter, String taskId);
/**
* 评价
* @param filter 会话过滤条件（包含agentId, chatId, userId, userType）
* @param messageId 消息ID
* @param comment 评价
* @return 评价结果
*/
ResultDomain<Boolean> commentChatMessage(TbChat filter, String messageId, String comment);
// =============================== 对话分析 ==========================
/**
* 对话分析, 提取出工单相关的内容，这里有智能体调用等
* @param chatId 对话ID
* @return 对话分析结果
*/
ResultDomain<TbWorkcaseDTO> analyzeChat(String chatId);
// 对话总结
ResultDomain<TbWorkcaseDTO> summaryChat(String chatId);
// =============================== 对话、工单等词云管理 ==========================
/**
* @description 添加词云
* @param wordCloud 词云对象
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWordCloudDTO> addWordCloud(TbWordCloudDTO wordCloud);
/**
* @description 更新词云
* @param wordCloud 词云对象
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWordCloudDTO> updateWordCloud(TbWordCloudDTO wordCloud);
/**
* @description 获取词云列表
* @param filter 词云过滤条件
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWordCloudDTO> getWordCloudList(TbWordCloudDTO filter);
/**
* @description 获取词云分页
* @param pageRequest 分页请求
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWordCloudDTO> getWordCloudPage(PageRequest<TbWordCloudDTO> pageRequest);
}

161
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/service/WorkcaseService.java Normal file
View File

@@ -0,0 +1,161 @@
package org.xyzh.api.workcase.service;
import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
import org.xyzh.common.core.domain.ResultDomain;
import org.xyzh.common.core.page.PageRequest;
import com.alibaba.fastjson2.JSON;
/**
* 工单服务接口
* 用于客服工单管理
*/
public interface WorkcaseService {
// ====================== 工单管理 ======================
/**
* @description 创建工单
* @param workcase
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDTO> createWorkcase(TbWorkcaseDTO workcase);
/**
* @description 更新工单
* @param workcase
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDTO> updateWorkcase(TbWorkcaseDTO workcase);
/**
* @description 删除工单
* @param workcase
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDTO> deleteWorkcase(TbWorkcaseDTO workcase);
/**
* @description 获取工单列表
* @param filter
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDTO> getWorkcaseList(TbWorkcaseDTO filter);
/**
* @description 获取工单分页
* @param pageRequest
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDTO> getWorkcasePage(PageRequest<TbWorkcaseDTO> pageRequest);
/**
* @description 获取工单详情
* @param workcaseId
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDTO> getWorkcaseById(String workcaseId);
// ====================== 同步到CRM和接收 ===================
/**
* @description 同步工单到CRM
* @param workcase
* @author yslg
* @since 2025-12-19
*/
ResultDomain<Void> syncWorkcaseToCrm(TbWorkcaseDTO workcase);
/**
* @description 接收CRM的工单处理结果
* @param json
* @author yslg
* @since 2025-12-19
*/
ResultDomain<Void> receiveWorkcaseFromCrm(JSON json);
// ====================== 工单处理过程 ======================
/**
* @description 创建工单处理过程
* @param workcaseProcess
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseProcessDTO> createWorkcaseProcess(TbWorkcaseProcessDTO workcaseProcess);
/**
* @description 更新工单处理过程
* @param workcaseProcess
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseProcessDTO> updateWorkcaseProcess(TbWorkcaseProcessDTO workcaseProcess);
/**
* @description 删除工单处理过程
* @param workcaseProcess
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseProcessDTO> deleteWorkcaseProcess(TbWorkcaseProcessDTO workcaseProcess);
/**
* @description 获取工单处理过程列表
* @param filter
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter);
/**
* @description 获取工单处理过程分页
* @param pageRequest
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest);
// ====================== 工单设备管理 ======================
/**
* @description 创建工单设备
* @param workcaseDevice
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDeviceDTO> createWorkcaseDevice(TbWorkcaseDeviceDTO workcaseDevice);
/**
* @description 更新工单设备
* @param workcaseDevice
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDeviceDTO> updateWorkcaseDevice(TbWorkcaseDeviceDTO workcaseDevice);
/**
* @description 删除工单设备
* @param workcaseDevice
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDeviceDTO> deleteWorkcaseDevice(TbWorkcaseDeviceDTO workcaseDevice);
/**
* @description 获取工单设备列表
* @param filter
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDeviceDTO> getWorkcaseDeviceList(TbWorkcaseDeviceDTO filter);
/**
* @description 获取工单设备分页
* @param pageRequest
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseDeviceDTO> getWorkcaseDevicePage(PageRequest<TbWorkcaseDeviceDTO> pageRequest);
}

4
urbanLifelineServ/common/common-all/pom.xml
View File

@@ -44,6 +44,10 @@
<groupId>org.xyzh.common</groupId> <groupId>org.xyzh.common</groupId>
<artifactId>common-utils</artifactId> <artifactId>common-utils</artifactId>
</dependency> </dependency>
<dependency>
<groupId>org.xyzh.common</groupId>
<artifactId>common-jdbc</artifactId>
</dependency>
</dependencies> </dependencies>
</project> </project>

17
urbanLifelineServ/common/common-dto/src/main/java/org/xyzh/common/dto/BaseDTO.java
View File

@@ -2,6 +2,8 @@ package org.xyzh.common.dto;
import java.io.Serializable; import java.io.Serializable;
import java.util.Date; import java.util.Date;
import java.util.List;
import com.alibaba.fastjson2.annotation.JSONField; import com.alibaba.fastjson2.annotation.JSONField;
import io.swagger.v3.oas.annotations.media.Schema; import io.swagger.v3.oas.annotations.media.Schema;
@@ -41,4 +43,19 @@ public class BaseDTO implements Serializable {
@Schema(description = "是否已删除", defaultValue = "false") @Schema(description = "是否已删除", defaultValue = "false")
private Boolean deleted = false; private Boolean deleted = false;
// =============== 下方为筛选字段，非数据库字段 ================
@Schema(description = "数量限制")
private Integer limit;
@Schema(description = "开始时间")
private Date startTime;
@Schema(description = "结束时间")
private Date endTime;
@Schema(description = "排序字段")
private List<OrderField> orderFields;
} }

22
urbanLifelineServ/common/common-dto/src/main/java/org/xyzh/common/dto/OrderField.java Normal file
View File

@@ -0,0 +1,22 @@
package org.xyzh.common.dto;
import io.swagger.v3.oas.annotations.media.Schema;
import lombok.Data;
@Data
@Schema(description = "排序方式对象")
public class OrderField {
public static final String ASC = "ASC";
public static final String DESC = "DESC";
@Schema(description = "排序字段")
private String field;
@Schema(description = "排序方式")
private String order;
public OrderField(String field, String order) {
this.field = field;
this.order = order;
}
}

3
urbanLifelineServ/common/common-dto/src/main/java/org/xyzh/common/dto/sys/TbSysUserDTO.java
View File

@@ -4,8 +4,6 @@ import lombok.Data;
import lombok.EqualsAndHashCode; import lombok.EqualsAndHashCode;
import org.xyzh.common.dto.BaseDTO; import org.xyzh.common.dto.BaseDTO;
import org.xyzh.common.utils.crypto.AesEncryptUtil; import org.xyzh.common.utils.crypto.AesEncryptUtil;
import org.xyzh.common.utils.crypto.EncryptedStringTypeHandler;
import com.baomidou.mybatisplus.annotation.TableField;
import io.swagger.v3.oas.annotations.media.Schema; import io.swagger.v3.oas.annotations.media.Schema;
@@ -33,7 +31,6 @@ public class TbSysUserDTO extends BaseDTO {
@Schema(description = "邮箱") @Schema(description = "邮箱")
private String email; private String email;
@TableField(typeHandler = EncryptedStringTypeHandler.class)
@Schema(description = "手机（加密）") @Schema(description = "手机（加密）")
private String phone; private String phone;

44
urbanLifelineServ/common/common-jdbc/pom.xml Normal file
View File

@@ -0,0 +1,44 @@
<?xml version="1.0" encoding="UTF-8"?>
<project xmlns="http://maven.apache.org/POM/4.0.0"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 http://maven.apache.org/xsd/maven-4.0.0.xsd">
<modelVersion>4.0.0</modelVersion>
<parent>
<groupId>org.xyzh</groupId>
<artifactId>common</artifactId>
<version>1.0.0</version>
</parent>
<groupId>org.xyzh.common</groupId>
<artifactId>common-jdbc</artifactId>
<version>${urban-lifeline.version}</version>
<packaging>jar</packaging>
<description>JDBC相关工具：MyBatis类型处理器</description>
<properties>
<maven.compiler.source>21</maven.compiler.source>
<maven.compiler.target>21</maven.compiler.target>
</properties>
<dependencies>
<!-- MyBatis -->
<dependency>
<groupId>org.mybatis</groupId>
<artifactId>mybatis</artifactId>
<scope>provided</scope>
</dependency>
<!-- FastJson2 -->
<dependency>
<groupId>com.alibaba.fastjson2</groupId>
<artifactId>fastjson2-extension-spring6</artifactId>
</dependency>
<!-- common-utils (用于 AesEncryptUtil) -->
<dependency>
<groupId>org.xyzh.common</groupId>
<artifactId>common-utils</artifactId>
<scope>provided</scope>
</dependency>
</dependencies>
</project>

4
urbanLifelineServ/common/common-utils/src/main/java/org/xyzh/common/utils/crypto/TypeHandlerConfig.java → urbanLifelineServ/common/common-jdbc/src/main/java/org/xyzh/common/jdbc/config/TypeHandlerConfig.java
View File

@@ -1,8 +1,10 @@
package org.xyzh.common.utils.crypto; package org.xyzh.common.jdbc.config;
import org.springframework.beans.factory.annotation.Autowired; import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.boot.autoconfigure.condition.ConditionalOnClass; import org.springframework.boot.autoconfigure.condition.ConditionalOnClass;
import org.springframework.context.annotation.Configuration; import org.springframework.context.annotation.Configuration;
import org.xyzh.common.jdbc.handler.EncryptedStringTypeHandler;
import org.xyzh.common.utils.crypto.AesEncryptUtil;
import jakarta.annotation.PostConstruct; import jakarta.annotation.PostConstruct;

3
urbanLifelineServ/common/common-utils/src/main/java/org/xyzh/common/utils/crypto/EncryptedStringTypeHandler.java → urbanLifelineServ/common/common-jdbc/src/main/java/org/xyzh/common/jdbc/handler/EncryptedStringTypeHandler.java
View File

@@ -1,8 +1,9 @@
package org.xyzh.common.utils.crypto; package org.xyzh.common.jdbc.handler;
import org.apache.ibatis.type.BaseTypeHandler; import org.apache.ibatis.type.BaseTypeHandler;
import org.apache.ibatis.type.JdbcType; import org.apache.ibatis.type.JdbcType;
import org.apache.ibatis.type.MappedTypes; import org.apache.ibatis.type.MappedTypes;
import org.xyzh.common.utils.crypto.AesEncryptUtil;
import java.sql.CallableStatement; import java.sql.CallableStatement;
import java.sql.PreparedStatement; import java.sql.PreparedStatement;

103
urbanLifelineServ/common/common-jdbc/src/main/java/org/xyzh/common/jdbc/handler/EnumNameTypeHandler.java Normal file
View File

@@ -0,0 +1,103 @@
package org.xyzh.common.jdbc.handler;
import org.apache.ibatis.type.BaseTypeHandler;
import org.apache.ibatis.type.JdbcType;
import java.sql.CallableStatement;
import java.sql.PreparedStatement;
import java.sql.ResultSet;
import java.sql.SQLException;
/**
* @description 通用枚举类型处理器，支持枚举类中定义 getName() 方法
* 将枚举的 name 属性（自定义字符串）存储到数据库
* @filename EnumNameTypeHandler.java
* @author yslg
* @copyright xyzh
* @since 2025-12-18
*/
public class EnumNameTypeHandler<E extends Enum<E>> extends BaseTypeHandler<E> {
private final Class<E> type;
public EnumNameTypeHandler(Class<E> type) {
if (type == null) {
throw new IllegalArgumentException("Type argument cannot be null");
}
this.type = type;
}
@Override
public void setNonNullParameter(PreparedStatement ps, int i, E parameter, JdbcType jdbcType) throws SQLException {
String value = getEnumName(parameter);
ps.setString(i, value);
}
@Override
public E getNullableResult(ResultSet rs, String columnName) throws SQLException {
String name = rs.getString(columnName);
return fromName(name);
}
@Override
public E getNullableResult(ResultSet rs, int columnIndex) throws SQLException {
String name = rs.getString(columnIndex);
return fromName(name);
}
@Override
public E getNullableResult(CallableStatement cs, int columnIndex) throws SQLException {
String name = cs.getString(columnIndex);
return fromName(name);
}
/**
* 获取枚举的 name 属性值
* 优先调用 getName() 方法，如果不存在则使用 name()
*/
private String getEnumName(E enumValue) {
try {
java.lang.reflect.Method getNameMethod = type.getMethod("getName");
return (String) getNameMethod.invoke(enumValue);
} catch (NoSuchMethodException e) {
return enumValue.name();
} catch (Exception e) {
return enumValue.name();
}
}
/**
* 根据 name 属性值查找枚举
* 优先匹配 getName()，如果不存在则匹配 name()
*/
private E fromName(String name) {
if (name == null) {
return null;
}
E[] enumConstants = type.getEnumConstants();
// 先尝试匹配 getName()
try {
java.lang.reflect.Method getNameMethod = type.getMethod("getName");
for (E enumConstant : enumConstants) {
String enumName = (String) getNameMethod.invoke(enumConstant);
if (name.equals(enumName)) {
return enumConstant;
}
}
} catch (NoSuchMethodException e) {
// 没有 getName 方法，使用 name()
} catch (Exception e) {
// 其他异常，使用 name()
}
// 回退到 name() 匹配
for (E enumConstant : enumConstants) {
if (name.equals(enumConstant.name())) {
return enumConstant;
}
}
return null;
}
}

5
urbanLifelineServ/common/common-utils/src/main/java/org/xyzh/common/utils/json/FastJson2TypeHandler.java → urbanLifelineServ/common/common-jdbc/src/main/java/org/xyzh/common/jdbc/handler/FastJson2TypeHandler.java
View File

@@ -1,4 +1,4 @@
package org.xyzh.common.utils.json; package org.xyzh.common.jdbc.handler;
import com.alibaba.fastjson2.JSON; import com.alibaba.fastjson2.JSON;
import com.alibaba.fastjson2.JSONObject; import com.alibaba.fastjson2.JSONObject;
@@ -15,7 +15,7 @@ import java.sql.SQLException;
* @description FastJSON2 JSONObject 类型处理器 * @description FastJSON2 JSONObject 类型处理器
* @filename FastJson2TypeHandler.java * @filename FastJson2TypeHandler.java
* @author yslg * @author yslg
* @copyright yslg * @copyright xyzh
* @since 2025-12-09 * @since 2025-12-09
*/ */
@MappedTypes({JSONObject.class}) @MappedTypes({JSONObject.class})
@@ -51,7 +51,6 @@ public class FastJson2TypeHandler extends BaseTypeHandler<JSONObject> {
try { try {
return JSON.parseObject(jsonString); return JSON.parseObject(jsonString);
} catch (Exception e) { } catch (Exception e) {
// 如果解析失败，返回一个空的JSONObject
return new JSONObject(); return new JSONObject();
} }
} }

4
urbanLifelineServ/common/common-utils/src/main/java/org/xyzh/common/utils/json/StringArrayTypeHandler.java → urbanLifelineServ/common/common-jdbc/src/main/java/org/xyzh/common/jdbc/handler/StringArrayTypeHandler.java
View File

@@ -1,4 +1,4 @@
package org.xyzh.common.utils.json; package org.xyzh.common.jdbc.handler;
import org.apache.ibatis.type.BaseTypeHandler; import org.apache.ibatis.type.BaseTypeHandler;
import org.apache.ibatis.type.JdbcType; import org.apache.ibatis.type.JdbcType;
@@ -16,7 +16,7 @@ import java.util.List;
* @description PostgreSQL VARCHAR数组类型处理器 * @description PostgreSQL VARCHAR数组类型处理器
* @filename StringArrayTypeHandler.java * @filename StringArrayTypeHandler.java
* @author yslg * @author yslg
* @copyright yslg * @copyright xyzh
* @since 2025-12-15 * @since 2025-12-15
*/ */
@MappedTypes({List.class}) @MappedTypes({List.class})

10
urbanLifelineServ/common/common-utils/pom.xml
View File

@@ -30,16 +30,6 @@
<artifactId>poi-ooxml</artifactId> <artifactId>poi-ooxml</artifactId>
</dependency> </dependency>
<!-- MyBatis (用于类型处理器) -->
<dependency>
<groupId>org.mybatis</groupId>
<artifactId>mybatis</artifactId>
<scope>provided</scope>
</dependency>
<dependency>
<groupId>com.baomidou</groupId>
<artifactId>mybatis-plus-boot-starter</artifactId>
</dependency>
<!-- Spring Boot (用于加密工具) --> <!-- Spring Boot (用于加密工具) -->
<dependency> <dependency>
<groupId>org.springframework.boot</groupId> <groupId>org.springframework.boot</groupId>

6
urbanLifelineServ/common/pom.xml
View File

@@ -19,6 +19,7 @@
<module>common-auth</module> <module>common-auth</module>
<module>common-redis</module> <module>common-redis</module>
<module>common-utils</module> <module>common-utils</module>
<module>common-jdbc</module>
<module>common-all</module> <module>common-all</module>
<module>common-exception</module> <module>common-exception</module>
</modules> </modules>
@@ -65,6 +66,11 @@
<artifactId>common-exception</artifactId> <artifactId>common-exception</artifactId>
<version>${urban-lifeline.version}</version> <version>${urban-lifeline.version}</version>
</dependency> </dependency>
<dependency>
<groupId>org.xyzh.common</groupId>
<artifactId>common-jdbc</artifactId>
<version>${urban-lifeline.version}</version>
</dependency>
</dependencies> </dependencies>
</dependencyManagement> </dependencyManagement>
</project> </project>

21
urbanLifelineServ/pom.xml
View File

@@ -195,6 +195,12 @@
</exclusion> </exclusion>
</exclusions> </exclusions>
</dependency> </dependency>
<!-- MyBatis-Plus 注解（用于 DTO 中的 @TableField 等注解） -->
<dependency>
<groupId>com.baomidou</groupId>
<artifactId>mybatis-plus-annotation</artifactId>
<version>${mybatis.plus.version}</version>
</dependency>
<!-- 强制引入与 Spring Boot 3.x 匹配的 mybatis-spring 3.x --> <!-- 强制引入与 Spring Boot 3.x 匹配的 mybatis-spring 3.x -->
<dependency> <dependency>
<groupId>org.mybatis</groupId> <groupId>org.mybatis</groupId>
@@ -247,6 +253,16 @@
<artifactId>api-log</artifactId> <artifactId>api-log</artifactId>
<version>${urban-lifeline.version}</version> <version>${urban-lifeline.version}</version>
</dependency> </dependency>
<dependency>
<groupId>org.xyzh.apis</groupId>
<artifactId>api-ai</artifactId>
<version>${urban-lifeline.version}</version>
</dependency>
<dependency>
<groupId>org.xyzh.apis</groupId>
<artifactId>api-workcase</artifactId>
<version>${urban-lifeline.version}</version>
</dependency>
<!-- Common 模块 --> <!-- Common 模块 -->
<dependency> <dependency>
@@ -279,6 +295,11 @@
<artifactId>common-exception</artifactId> <artifactId>common-exception</artifactId>
<version>${urban-lifeline.version}</version> <version>${urban-lifeline.version}</version>
</dependency> </dependency>
<dependency>
<groupId>org.xyzh.common</groupId>
<artifactId>common-jdbc</artifactId>
<version>${urban-lifeline.version}</version>
</dependency>
<!-- 服务模块 --> <!-- 服务模块 -->
<dependency> <dependency>
<groupId>org.xyzh</groupId> <groupId>org.xyzh</groupId>

7
urbanLifelineServ/system/src/main/java/org/xyzh/system/controller/GuestController.java
View File

@@ -6,6 +6,7 @@ import org.apache.dubbo.config.annotation.DubboReference;
import org.springframework.validation.annotation.Validated; import org.springframework.validation.annotation.Validated;
import org.springframework.web.bind.annotation.DeleteMapping; import org.springframework.web.bind.annotation.DeleteMapping;
import org.springframework.web.bind.annotation.GetMapping; import org.springframework.web.bind.annotation.GetMapping;
import org.springframework.web.bind.annotation.PathVariable;
import org.springframework.web.bind.annotation.PostMapping; import org.springframework.web.bind.annotation.PostMapping;
import org.springframework.web.bind.annotation.PutMapping; import org.springframework.web.bind.annotation.PutMapping;
import org.springframework.web.bind.annotation.RequestMapping; import org.springframework.web.bind.annotation.RequestMapping;
@@ -16,6 +17,7 @@ import org.xyzh.common.core.page.PageRequest;
import org.xyzh.common.dto.sys.TbGuestDTO; import org.xyzh.common.dto.sys.TbGuestDTO;
import org.xyzh.common.utils.validation.ValidationUtils; import org.xyzh.common.utils.validation.ValidationUtils;
import jakarta.validation.constraints.NotBlank;
import jakarta.validation.constraints.NotNull; import jakarta.validation.constraints.NotNull;
/** /**
@@ -63,6 +65,11 @@ public class GuestController {
return guestService.deleteGuest(userId); return guestService.deleteGuest(userId);
} }
@GetMapping("/wechat/{wechatId}")
public ResultDomain<TbGuestDTO> selectGuestByWechat(@PathVariable("wechatId") @NotBlank String wechatId){
return guestService.selectGuestByWechatId(wechatId);
}
@GetMapping("/list") @GetMapping("/list")
public ResultDomain<TbGuestDTO> listGuest(TbGuestDTO filter) { public ResultDomain<TbGuestDTO> listGuest(TbGuestDTO filter) {

8
urbanLifelineServ/system/src/main/java/org/xyzh/system/mapper/user/TbGuestMapper.java
View File

@@ -50,6 +50,14 @@ public interface TbGuestMapper extends BaseMapper<TbGuestDTO>{
*/ */
TbGuestDTO selectGuestOne(TbGuestDTO guest); TbGuestDTO selectGuestOne(TbGuestDTO guest);
/**
* @description 根据微信id查询来客
* @param wechatId
* @author yslg
* @since 2025-12-18
*/
TbGuestDTO selectGuestByWechatId(String wechatId);
/** /**
* @description 查询来客列表 * @description 查询来客列表
* @param guest 来客信息 * @param guest 来客信息

22
urbanLifelineServ/system/src/main/java/org/xyzh/system/service/impl/GuestServiceImpl.java
View File

@@ -49,21 +49,31 @@ public class GuestServiceImpl implements GuestService{
} }
@Override @Override
@Transactional
public ResultDomain<TbGuestDTO> deleteGuest(String userId) { public ResultDomain<TbGuestDTO> deleteGuest(String userId) {
guestMapper.deleteGuest(userId); int rows = guestMapper.deleteGuest(userId);
return ResultDomain.success("删除成功"); if (rows > 0) {
return ResultDomain.success("删除成功");
}
return ResultDomain.failure("删除失败，来客不存在");
} }
@Override @Override
public ResultDomain<TbGuestDTO> selectGuestList(TbGuestDTO guest) { public ResultDomain<TbGuestDTO> selectGuestList(TbGuestDTO guest) {
guestMapper.selectGuestList(guest); List<TbGuestDTO> list = guestMapper.selectGuestList(guest);
return ResultDomain.success("查询成功",guest); return ResultDomain.success("查询成功", list);
} }
@Override @Override
public ResultDomain<TbGuestDTO> selectGuestOne(TbGuestDTO guest) { public ResultDomain<TbGuestDTO> selectGuestOne(TbGuestDTO guest) {
guestMapper.selectGuestOne(guest); TbGuestDTO selected = guestMapper.selectGuestOne(guest);
return ResultDomain.success("查询成功",guest); return ResultDomain.success("查询成功",selected);
}
@Override
public ResultDomain<TbGuestDTO> selectGuestByWechatId(String wechatId){
TbGuestDTO selected = guestMapper.selectGuestByWechatId(wechatId);
return ResultDomain.success("查询成功", selected);
} }
@Override @Override

8
urbanLifelineServ/system/src/main/resources/mapper/config/TbSysConfigMapper.xml
View File

@@ -11,8 +11,8 @@
<result column="config_type" property="configType" jdbcType="VARCHAR"/> <result column="config_type" property="configType" jdbcType="VARCHAR"/>
<result column="render_type" property="renderType" jdbcType="VARCHAR"/> <result column="render_type" property="renderType" jdbcType="VARCHAR"/>
<result column="description" property="description" jdbcType="VARCHAR"/> <result column="description" property="description" jdbcType="VARCHAR"/>
<result column="re" property="re" typeHandler="org.xyzh.common.utils.json.FastJson2TypeHandler"/> <result column="re" property="re" typeHandler="org.xyzh.common.jdbc.handler.FastJson2TypeHandler"/>
<result column="options" property="options" typeHandler="org.xyzh.common.utils.json.FastJson2TypeHandler"/> <result column="options" property="options" typeHandler="org.xyzh.common.jdbc.handler.FastJson2TypeHandler"/>
<result column="group" property="group" jdbcType="VARCHAR"/> <result column="group" property="group" jdbcType="VARCHAR"/>
<result column="module_id" property="moduleId" jdbcType="VARCHAR"/> <result column="module_id" property="moduleId" jdbcType="VARCHAR"/>
<result column="order_num" property="orderNum" jdbcType="INTEGER"/> <result column="order_num" property="orderNum" jdbcType="INTEGER"/>
@@ -37,8 +37,8 @@
<result column="config_type" property="configType" jdbcType="VARCHAR"/> <result column="config_type" property="configType" jdbcType="VARCHAR"/>
<result column="render_type" property="renderType" jdbcType="VARCHAR"/> <result column="render_type" property="renderType" jdbcType="VARCHAR"/>
<result column="description" property="description" jdbcType="VARCHAR"/> <result column="description" property="description" jdbcType="VARCHAR"/>
<result column="re" property="re" typeHandler="org.xyzh.common.utils.json.FastJson2TypeHandler"/> <result column="re" property="re" typeHandler="org.xyzh.common.jdbc.handler.FastJson2TypeHandler"/>
<result column="options" property="options" typeHandler="org.xyzh.common.utils.json.FastJson2TypeHandler"/> <result column="options" property="options" typeHandler="org.xyzh.common.jdbc.handler.FastJson2TypeHandler"/>
<result column="group" property="group" jdbcType="VARCHAR"/> <result column="group" property="group" jdbcType="VARCHAR"/>
<result column="module_id" property="moduleId" jdbcType="VARCHAR"/> <result column="module_id" property="moduleId" jdbcType="VARCHAR"/>
<result column="order_num" property="orderNum" jdbcType="INTEGER"/> <result column="order_num" property="orderNum" jdbcType="INTEGER"/>

9
urbanLifelineServ/system/src/main/resources/mapper/user/TbGuestMapper.xml
View File

@@ -74,11 +74,16 @@
<if test="wechatId != null and wechatId != ''"> <if test="wechatId != null and wechatId != ''">
AND wechat_id = #{wechatId} AND wechat_id = #{wechatId}
</if> </if>
</where> </where>
LIMIT 1
</select> </select>
<select id="selectGuestByWechatId">
SELECT <include refid="Base_Column_List"/>
FROM sys.tb_guest
WHERE wechat_id = #{wechat_id}
LIMIT 1
</select>
<select id="selectGuestList" resultMap="BaseResultMap"> <select id="selectGuestList" resultMap="BaseResultMap">
SELECT <include refid="Base_Column_List"/> SELECT <include refid="Base_Column_List"/>

42
urbanLifelineServ/workcase/pom.xml
View File

@@ -17,5 +17,47 @@
<maven.compiler.source>21</maven.compiler.source> <maven.compiler.source>21</maven.compiler.source>
<maven.compiler.target>21</maven.compiler.target> <maven.compiler.target>21</maven.compiler.target>
</properties> </properties>
<dependencies>
<dependency>
<groupId>org.xyzh.apis</groupId>
<artifactId>api-workcase</artifactId>
</dependency>
<!-- <dependency>
<groupId>org.xyzh.apis</groupId>
<artifactId>api-ai</artifactId>
</dependency> -->
<dependency>
<groupId>org.xyzh.common</groupId>
<artifactId>common-redis</artifactId>
</dependency>
<dependency>
<groupId>org.xyzh.common</groupId>
<artifactId>common-auth</artifactId>
</dependency>
<dependency>
<groupId>org.xyzh.common</groupId>
<artifactId>common-utils</artifactId>
</dependency>
<dependency>
<groupId>org.xyzh.common</groupId>
<artifactId>common-exception</artifactId>
</dependency>
<dependency>
<groupId>org.springframework.boot</groupId>
<artifactId>spring-boot-starter-web</artifactId>
</dependency>
<dependency>
<groupId>org.apache.dubbo</groupId>
<artifactId>dubbo-spring-boot-starter</artifactId>
</dependency>
<dependency>
<groupId>org.mybatis.spring.boot</groupId>
<artifactId>mybatis-spring-boot-starter</artifactId>
</dependency>
<dependency>
<groupId>com.baomidou</groupId>
<artifactId>mybatis-plus-boot-starter</artifactId>
</dependency>
</dependencies>
</project> </project>

168
urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/config/KnowledgeInit.java Normal file
View File

@@ -0,0 +1,168 @@
package org.xyzh.workcase.config;
import java.util.ArrayList;
import java.util.List;
import org.apache.dubbo.config.annotation.DubboReference;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.boot.CommandLineRunner;
import org.springframework.context.annotation.Bean;
import org.springframework.context.annotation.Configuration;
import org.xyzh.api.ai.dto.TbKnowledge;
import org.xyzh.api.ai.service.KnowledgeService;
import org.xyzh.common.core.domain.ResultDomain;
/**
* @description 初始化客服系统必须的8个知识库，4个内部知识库，4个外部知识库，运行结束即销毁
* @filename KnowledgeInit.java
* @author yslg
* @copyright xyzh
* @since 2025-12-18
*/
@Configuration
public class KnowledgeInit {
private static final Logger logger = LoggerFactory.getLogger(KnowledgeInit.class);
private static final String SERVICE_WORKCASE = "workcase";
private static final String CATEGORY_INTERNAL = "internal";
private static final String CATEGORY_EXTERNAL = "external";
private static final String PERMISSION_PUBLIC = "PUBLIC";
@DubboReference(version = "1.0.0", group = "ai", timeout = 30000)
private KnowledgeService knowledgeService;
@Bean
public CommandLineRunner knowledgeInitRunner() {
return args -> {
logger.info("开始初始化客服系统知识库...");
List<KnowledgeConfig> configs = buildKnowledgeConfigs();
int successCount = 0;
int skipCount = 0;
for (KnowledgeConfig config : configs) {
if (checkKnowledgeExists(knowledgeService, config.title)) {
logger.info("知识库已存在，跳过: {}", config.title);
skipCount++;
continue;
}
if (createKnowledge(knowledgeService, config)) {
successCount++;
}
}
logger.info("客服系统知识库初始化完成: 成功创建{}个，跳过{}个", successCount, skipCount);
};
}
/**
* 构建8个知识库配置
*/
private List<KnowledgeConfig> buildKnowledgeConfigs() {
List<KnowledgeConfig> configs = new ArrayList<>();
// 4个内部知识库
configs.add(new KnowledgeConfig(
"内部-政策法规库",
"存储城市生命线相关政策法规、行业标准、规范文件",
CATEGORY_INTERNAL
));
configs.add(new KnowledgeConfig(
"内部-技术文档库",
"存储技术规范、操作手册、维护指南等技术文档",
CATEGORY_INTERNAL
));
configs.add(new KnowledgeConfig(
"内部-案例经验库",
"存储历史工单处理案例、经验总结、故障排查记录",
CATEGORY_INTERNAL
));
configs.add(new KnowledgeConfig(
"内部-培训资料库",
"存储员工培训材料、业务知识、常见问题解答",
CATEGORY_INTERNAL
));
// 4个外部知识库
configs.add(new KnowledgeConfig(
"外部-服务指南库",
"面向公众的服务办理指南、流程说明、所需材料",
CATEGORY_EXTERNAL
));
configs.add(new KnowledgeConfig(
"外部-常见问题库",
"公众常见咨询问题及标准答案，FAQ知识库",
CATEGORY_EXTERNAL
));
configs.add(new KnowledgeConfig(
"外部-公告通知库",
"政府公告、服务通知、停水停电通知等公开信息",
CATEGORY_EXTERNAL
));
configs.add(new KnowledgeConfig(
"外部-便民信息库",
"便民服务信息、联系方式、服务网点、办事地点等",
CATEGORY_EXTERNAL
));
return configs;
}
/**
* 检查知识库是否已存在
*/
private boolean checkKnowledgeExists(KnowledgeService knowledgeService, String title) {
TbKnowledge filter = new TbKnowledge();
filter.setTitle(title);
filter.setService(SERVICE_WORKCASE);
ResultDomain<TbKnowledge> result = knowledgeService.listKnowledges(filter);
if (result.getSuccess() && result.getDataList() != null && !result.getDataList().isEmpty()) {
return true;
}
return false;
}
/**
* 创建知识库
*/
private boolean createKnowledge(KnowledgeService knowledgeService, KnowledgeConfig config) {
TbKnowledge knowledge = new TbKnowledge();
knowledge.setTitle(config.title);
knowledge.setDescription(config.description);
knowledge.setService(SERVICE_WORKCASE);
knowledge.setCategory(config.category);
knowledge.setDifyIndexingTechnique("high_quality");
knowledge.setRetrievalTopK(5);
knowledge.setRetrievalScoreThreshold(0.5);
knowledge.setRerankingEnable(1);
ResultDomain<TbKnowledge> result = knowledgeService.createKnowledge(
knowledge, PERMISSION_PUBLIC, null, null);
if (result.getSuccess()) {
logger.info("创建知识库成功: {} [{}]", config.title, config.category);
return true;
} else {
logger.error("创建知识库失败: {} - {}", config.title, result.getMessage());
return false;
}
}
/**
* 知识库配置内部类
*/
private static class KnowledgeConfig {
final String title;
final String description;
final String category;
KnowledgeConfig(String title, String description, String category) {
this.title = title;
this.description = description;
this.category = category;
}
}
}

27
urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/enums/WorkcaseProcessAction.java Normal file
View File

@@ -0,0 +1,27 @@
package org.xyzh.workcase.enums;
public enum WorkcaseProcessAction {
INFO("info", "记录"),
ASSIGN("assign","指派"),
REDEPLOY("redeploy", "转派"),
REPEAL("repeal", "撤销"),
FINISH("finish", "完成");
private String name;
private String description;
WorkcaseProcessAction(String name, String description){
this.name = name;
this.description = description;
}
public String getName() {
return name;
}
public String getDescription() {
return description;
}
}

55
urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseDeviceMapper.java Normal file
View File

@@ -0,0 +1,55 @@
package org.xyzh.workcase.mapper;
import java.util.List;
import org.apache.ibatis.annotations.Mapper;
import org.apache.ibatis.annotations.Param;
import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
import org.xyzh.common.core.page.PageParam;
/**
* @description 工单设备文件数据访问层
* @filename TbWorkcaseDeviceMapper.java
* @author yslg
* @copyright xyzh
* @since 2025-12-18
*/
@Mapper
public interface TbWorkcaseDeviceMapper {
/**
* 插入工单设备文件
*/
int insertWorkcaseDevice(TbWorkcaseDeviceDTO device);
/**
* 更新工单设备文件（只更新非null字段）
*/
int updateWorkcaseDevice(TbWorkcaseDeviceDTO device);
/**
* 删除工单设备文件
*/
int deleteWorkcaseDevice(@Param("workcaseId") String workcaseId, @Param("fileId") String fileId);
/**
* 根据工单ID和文件ID查询
*/
TbWorkcaseDeviceDTO selectWorkcaseDeviceById(@Param("workcaseId") String workcaseId, @Param("fileId") String fileId);
/**
* 查询工单设备文件列表
*/
List<TbWorkcaseDeviceDTO> selectWorkcaseDeviceList(@Param("filter") TbWorkcaseDeviceDTO filter);
/**
* 分页查询工单设备文件
*/
List<TbWorkcaseDeviceDTO> selectWorkcaseDevicePage(@Param("filter") TbWorkcaseDeviceDTO filter, @Param("pageParam") PageParam pageParam);
/**
* 统计工单设备文件数量
*/
long countWorkcaseDevices(@Param("filter") TbWorkcaseDeviceDTO filter);
}

55
urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseMapper.java Normal file
View File

@@ -0,0 +1,55 @@
package org.xyzh.workcase.mapper;
import java.util.List;
import org.apache.ibatis.annotations.Mapper;
import org.apache.ibatis.annotations.Param;
import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
import org.xyzh.common.core.page.PageParam;
/**
* @description 工单数据访问层
* @filename TbWorkcaseMapper.java
* @author yslg
* @copyright xyzh
* @since 2025-12-18
*/
@Mapper
public interface TbWorkcaseMapper {
/**
* 插入工单
*/
int insertWorkcase(TbWorkcaseDTO workcase);
/**
* 更新工单（只更新非null字段）
*/
int updateWorkcase(TbWorkcaseDTO workcase);
/**
* 逻辑删除工单
*/
int deleteWorkcase(TbWorkcaseDTO workcase);
/**
* 根据ID查询工单
*/
TbWorkcaseDTO selectWorkcaseById(@Param("workcaseId") String workcaseId);
/**
* 查询工单列表
*/
List<TbWorkcaseDTO> selectWorkcaseList(@Param("filter") TbWorkcaseDTO filter);
/**
* 分页查询工单
*/
List<TbWorkcaseDTO> selectWorkcasePage(@Param("filter") TbWorkcaseDTO filter, @Param("pageParam") PageParam pageParam);
/**
* 统计工单数量
*/
long countWorkcases(@Param("filter") TbWorkcaseDTO filter);
}

55
urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseProcessMapper.java Normal file
View File

@@ -0,0 +1,55 @@
package org.xyzh.workcase.mapper;
import java.util.List;
import org.apache.ibatis.annotations.Mapper;
import org.apache.ibatis.annotations.Param;
import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
import org.xyzh.common.core.page.PageParam;
/**
* @description 工单过程数据访问层
* @filename TbWorkcaseProcessMapper.java
* @author yslg
* @copyright xyzh
* @since 2025-12-18
*/
@Mapper
public interface TbWorkcaseProcessMapper {
/**
* 插入工单过程
*/
int insertWorkcaseProcess(TbWorkcaseProcessDTO process);
/**
* 更新工单过程（只更新非null字段）
*/
int updateWorkcaseProcess(TbWorkcaseProcessDTO process);
/**
* 删除工单过程
*/
int deleteWorkcaseProcess(@Param("processId") String processId);
/**
* 根据ID查询工单过程
*/
TbWorkcaseProcessDTO selectWorkcaseProcessById(@Param("processId") String processId);
/**
* 查询工单过程列表
*/
List<TbWorkcaseProcessDTO> selectWorkcaseProcessList(@Param("filter") TbWorkcaseProcessDTO filter);
/**
* 分页查询工单过程
*/
List<TbWorkcaseProcessDTO> selectWorkcaseProcessPage(@Param("filter") TbWorkcaseProcessDTO filter, @Param("pageParam") PageParam pageParam);
/**
* 统计工单过程数量
*/
long countWorkcaseProcesses(@Param("filter") TbWorkcaseProcessDTO filter);
}

113
urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseChatServiceImpl.java Normal file
View File

@@ -0,0 +1,113 @@
package org.xyzh.workcase.service;
import org.apache.dubbo.config.annotation.DubboService;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.web.servlet.mvc.method.annotation.SseEmitter;
import org.xyzh.api.ai.dto.ChatPrepareData;
import org.xyzh.api.ai.dto.TbChat;
import org.xyzh.api.ai.dto.TbChatMessage;
import org.xyzh.api.workcase.dto.TbWordCloudDTO;
import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
import org.xyzh.api.workcase.service.WorkcaseChatService;
import org.xyzh.common.core.domain.ResultDomain;
import org.xyzh.common.core.page.PageRequest;
@DubboService(version = "1.0.0",group = "workcase",timeout = 30000,retries = 0)
public class WorkcaseChatServiceImpl implements WorkcaseChatService{
private static final Logger logger = LoggerFactory.getLogger(WorkcaseChatServiceImpl.class);
@Override
public ResultDomain<TbWordCloudDTO> addWordCloud(TbWordCloudDTO wordCloud) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDTO> analyzeChat(String chatId) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<Boolean> commentChatMessage(TbChat filter, String messageId, String comment) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbChat> createChat(TbChat chat) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbChat> getChatList(TbChat filter) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbChatMessage> getChatMessageList(TbChat filter) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbChat> getChatPage(PageRequest<TbChat> pageRequest) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWordCloudDTO> getWordCloudList(TbWordCloudDTO filter) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWordCloudDTO> getWordCloudPage(PageRequest<TbWordCloudDTO> pageRequest) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<String> prepareChatMessageSession(ChatPrepareData prepareData) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<Boolean> stopChatMessageByTaskId(TbChat filter, String taskId) {
// TODO Auto-generated method stub
return null;
}
@Override
public SseEmitter streamChatMessageWithSse(String sessionId) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDTO> summaryChat(String chatId) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbChat> updateChat(TbChat chat) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWordCloudDTO> updateWordCloud(TbWordCloudDTO wordCloud) {
// TODO Auto-generated method stub
return null;
}
}

128
urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java Normal file
View File

@@ -0,0 +1,128 @@
package org.xyzh.workcase.service;
import org.apache.dubbo.config.annotation.DubboService;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
import org.xyzh.api.workcase.service.WorkcaseService;
import org.xyzh.common.core.domain.ResultDomain;
import org.xyzh.common.core.page.PageRequest;
import com.alibaba.fastjson2.JSON;
@DubboService(version = "1.0.0",group = "workcase",timeout = 30000,retries = 0)
public class WorkcaseServiceImpl implements WorkcaseService {
private static final Logger logger = LoggerFactory.getLogger(WorkcaseServiceImpl.class);
@Override
public ResultDomain<TbWorkcaseDTO> createWorkcase(TbWorkcaseDTO workcase) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDeviceDTO> createWorkcaseDevice(TbWorkcaseDeviceDTO workcaseDevice) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseProcessDTO> createWorkcaseProcess(TbWorkcaseProcessDTO workcaseProcess) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDTO> deleteWorkcase(TbWorkcaseDTO workcase) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDeviceDTO> deleteWorkcaseDevice(TbWorkcaseDeviceDTO workcaseDevice) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseProcessDTO> deleteWorkcaseProcess(TbWorkcaseProcessDTO workcaseProcess) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDTO> getWorkcaseById(String workcaseId) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDeviceDTO> getWorkcaseDeviceList(TbWorkcaseDeviceDTO filter) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDeviceDTO> getWorkcaseDevicePage(PageRequest<TbWorkcaseDeviceDTO> pageRequest) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDTO> getWorkcaseList(TbWorkcaseDTO filter) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDTO> getWorkcasePage(PageRequest<TbWorkcaseDTO> pageRequest) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<Void> receiveWorkcaseFromCrm(JSON json) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<Void> syncWorkcaseToCrm(TbWorkcaseDTO workcase) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDTO> updateWorkcase(TbWorkcaseDTO workcase) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseDeviceDTO> updateWorkcaseDevice(TbWorkcaseDeviceDTO workcaseDevice) {
// TODO Auto-generated method stub
return null;
}
@Override
public ResultDomain<TbWorkcaseProcessDTO> updateWorkcaseProcess(TbWorkcaseProcessDTO workcaseProcess) {
// TODO Auto-generated method stub
return null;
}
}

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<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
<mapper namespace="org.xyzh.workcase.mapper.TbWorkcaseDeviceMapper">
<resultMap id="BaseResultMap" type="org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO">
<id column="workcase_id" property="workcaseId" jdbcType="VARCHAR"/>
<id column="file_id" property="fileId" jdbcType="VARCHAR"/>
<result column="optsn" property="optsn" jdbcType="VARCHAR"/>
<result column="device" property="device" jdbcType="VARCHAR"/>
<result column="device_code" property="deviceCode" jdbcType="VARCHAR"/>
<result column="file_name" property="fileName" jdbcType="VARCHAR"/>
<result column="file_root_id" property="fileRootId" jdbcType="VARCHAR"/>
</resultMap>
<sql id="Base_Column_List">
workcase_id, file_id, optsn, device, device_code, file_name, file_root_id
</sql>
<insert id="insertWorkcaseDevice" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO">
INSERT INTO workcase.tb_workcase_device (
optsn, workcase_id, device, file_id, file_name
<if test="deviceCode != null">, device_code</if>
<if test="fileRootId != null">, file_root_id</if>
) VALUES (
#{optsn}, #{workcaseId}, #{device}, #{fileId}, #{fileName}
<if test="deviceCode != null">, #{deviceCode}</if>
<if test="fileRootId != null">, #{fileRootId}</if>
)
</insert>
<update id="updateWorkcaseDevice" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO">
UPDATE workcase.tb_workcase_device
<set>
<if test="device != null and device != ''">device = #{device},</if>
<if test="deviceCode != null">device_code = #{deviceCode},</if>
<if test="fileName != null and fileName != ''">file_name = #{fileName},</if>
<if test="fileRootId != null">file_root_id = #{fileRootId},</if>
</set>
WHERE workcase_id = #{workcaseId} AND file_id = #{fileId}
</update>
<delete id="deleteWorkcaseDevice">
DELETE FROM workcase.tb_workcase_device
WHERE workcase_id = #{workcaseId} AND file_id = #{fileId}
</delete>
<select id="selectWorkcaseDeviceById" resultMap="BaseResultMap">
SELECT <include refid="Base_Column_List"/>
FROM workcase.tb_workcase_device
WHERE workcase_id = #{workcaseId} AND file_id = #{fileId}
</select>
<select id="selectWorkcaseDeviceList" resultMap="BaseResultMap">
SELECT <include refid="Base_Column_List"/>
FROM workcase.tb_workcase_device
<where>
<if test="filter.workcaseId != null and filter.workcaseId != ''">
AND workcase_id = #{filter.workcaseId}
</if>
<if test="filter.device != null and filter.device != ''">
AND device LIKE CONCAT('%', #{filter.device}, '%')
</if>
<if test="filter.deviceCode != null and filter.deviceCode != ''">
AND device_code = #{filter.deviceCode}
</if>
<if test="filter.fileId != null and filter.fileId != ''">
AND file_id = #{filter.fileId}
</if>
<if test="filter.fileName != null and filter.fileName != ''">
AND file_name LIKE CONCAT('%', #{filter.fileName}, '%')
</if>
<if test="filter.fileRootId != null and filter.fileRootId != ''">
AND file_root_id = #{filter.fileRootId}
</if>
</where>
ORDER BY workcase_id, file_id
</select>
<select id="selectWorkcaseDevicePage" resultMap="BaseResultMap">
SELECT <include refid="Base_Column_List"/>
FROM workcase.tb_workcase_device
<where>
<if test="filter.workcaseId != null and filter.workcaseId != ''">
AND workcase_id = #{filter.workcaseId}
</if>
<if test="filter.device != null and filter.device != ''">
AND device LIKE CONCAT('%', #{filter.device}, '%')
</if>
<if test="filter.deviceCode != null and filter.deviceCode != ''">
AND device_code = #{filter.deviceCode}
</if>
<if test="filter.fileId != null and filter.fileId != ''">
AND file_id = #{filter.fileId}
</if>
<if test="filter.fileName != null and filter.fileName != ''">
AND file_name LIKE CONCAT('%', #{filter.fileName}, '%')
</if>
<if test="filter.fileRootId != null and filter.fileRootId != ''">
AND file_root_id = #{filter.fileRootId}
</if>
</where>
ORDER BY workcase_id, file_id
LIMIT #{pageParam.pageSize} OFFSET #{pageParam.offset}
</select>
<select id="countWorkcaseDevices" resultType="long">
SELECT COUNT(*)
FROM workcase.tb_workcase_device
<where>
<if test="filter.workcaseId != null and filter.workcaseId != ''">
AND workcase_id = #{filter.workcaseId}
</if>
<if test="filter.device != null and filter.device != ''">
AND device LIKE CONCAT('%', #{filter.device}, '%')
</if>
<if test="filter.deviceCode != null and filter.deviceCode != ''">
AND device_code = #{filter.deviceCode}
</if>
<if test="filter.fileId != null and filter.fileId != ''">
AND file_id = #{filter.fileId}
</if>
<if test="filter.fileName != null and filter.fileName != ''">
AND file_name LIKE CONCAT('%', #{filter.fileName}, '%')
</if>
<if test="filter.fileRootId != null and filter.fileRootId != ''">
AND file_root_id = #{filter.fileRootId}
</if>
</where>
</select>
</mapper>

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<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
<mapper namespace="org.xyzh.workcase.mapper.TbWorkcaseMapper">
<resultMap id="BaseResultMap" type="org.xyzh.api.workcase.dto.TbWorkcaseDTO">
<id column="workcase_id" property="workcaseId" jdbcType="VARCHAR"/>
<result column="optsn" property="optsn" jdbcType="VARCHAR"/>
<result column="user_id" property="userId" jdbcType="VARCHAR"/>
<result column="username" property="username" jdbcType="VARCHAR"/>
<result column="phone" property="phone" jdbcType="VARCHAR"/>
<result column="type" property="type" jdbcType="VARCHAR"/>
<result column="device" property="device" jdbcType="VARCHAR"/>
<result column="device_code" property="deviceCode" jdbcType="VARCHAR"/>
<result column="imgs" property="imgs" jdbcType="ARRAY" typeHandler="org.xyzh.common.jdbc.handler.StringArrayTypeHandler"/>
<result column="emergency" property="emergency" jdbcType="VARCHAR"/>
<result column="status" property="status" jdbcType="VARCHAR"/>
<result column="processor" property="processor" jdbcType="VARCHAR"/>
<result column="creator" property="creator" jdbcType="VARCHAR"/>
<result column="create_time" property="createTime" jdbcType="TIMESTAMP"/>
<result column="update_time" property="updateTime" jdbcType="TIMESTAMP"/>
<result column="delete_time" property="deleteTime" jdbcType="TIMESTAMP"/>
<result column="deleted" property="deleted" jdbcType="BOOLEAN"/>
</resultMap>
<sql id="Base_Column_List">
workcase_id, optsn, user_id, username, phone, type, device, device_code, imgs,
emergency, status, processor, creator, create_time, update_time, delete_time, deleted
</sql>
<insert id="insertWorkcase" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDTO">
INSERT INTO workcase.tb_workcase (
optsn, workcase_id, user_id, username, phone, type, device, device_code, creator
<if test="imgs != null">, imgs</if>
<if test="emergency != null">, emergency</if>
<if test="status != null">, status</if>
<if test="processor != null">, processor</if>
) VALUES (
#{optsn}, #{workcaseId}, #{userId}, #{username}, #{phone}, #{type}, #{device}, #{deviceCode}, #{creator}
<if test="imgs != null">, #{imgs, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler}</if>
<if test="emergency != null">, #{emergency}</if>
<if test="status != null">, #{status}</if>
<if test="processor != null">, #{processor}</if>
)
</insert>
<update id="updateWorkcase" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDTO">
UPDATE workcase.tb_workcase
<set>
<if test="userId != null and userId != ''">user_id = #{userId},</if>
<if test="username != null and username != ''">username = #{username},</if>
<if test="phone != null and phone != ''">phone = #{phone},</if>
<if test="type != null and type != ''">type = #{type},</if>
<if test="device != null and device != ''">device = #{device},</if>
<if test="deviceCode != null and deviceCode != ''">device_code = #{deviceCode},</if>
<if test="imgs != null">imgs = #{imgs, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler},</if>
<if test="emergency != null and emergency != ''">emergency = #{emergency},</if>
<if test="status != null and status != ''">status = #{status},</if>
<if test="processor != null">processor = #{processor},</if>
update_time = now()
</set>
WHERE workcase_id = #{workcaseId} AND deleted = false
</update>
<update id="deleteWorkcase" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDTO">
UPDATE workcase.tb_workcase
SET deleted = true, delete_time = now()
WHERE workcase_id = #{workcaseId} AND deleted = false
</update>
<select id="selectWorkcaseById" resultMap="BaseResultMap">
SELECT <include refid="Base_Column_List"/>
FROM workcase.tb_workcase
WHERE workcase_id = #{workcaseId} AND deleted = false
</select>
<select id="selectWorkcaseList" resultMap="BaseResultMap">
SELECT <include refid="Base_Column_List"/>
FROM workcase.tb_workcase
<where>
<if test="filter.workcaseId != null and filter.workcaseId != ''">
AND workcase_id = #{filter.workcaseId}
</if>
<if test="filter.userId != null and filter.userId != ''">
AND user_id = #{filter.userId}
</if>
<if test="filter.username != null and filter.username != ''">
AND username LIKE CONCAT('%', #{filter.username}, '%')
</if>
<if test="filter.phone != null and filter.phone != ''">
AND phone = #{filter.phone}
</if>
<if test="filter.type != null and filter.type != ''">
AND type = #{filter.type}
</if>
<if test="filter.device != null and filter.device != ''">
AND device LIKE CONCAT('%', #{filter.device}, '%')
</if>
<if test="filter.deviceCode != null and filter.deviceCode != ''">
AND device_code = #{filter.deviceCode}
</if>
<if test="filter.emergency != null and filter.emergency != ''">
AND emergency = #{filter.emergency}
</if>
<if test="filter.status != null and filter.status != ''">
AND status = #{filter.status}
</if>
<if test="filter.processor != null and filter.processor != ''">
AND processor = #{filter.processor}
</if>
AND deleted = false
</where>
ORDER BY create_time DESC
</select>
<select id="selectWorkcasePage" resultMap="BaseResultMap">
SELECT <include refid="Base_Column_List"/>
FROM workcase.tb_workcase
<where>
<if test="filter.workcaseId != null and filter.workcaseId != ''">
AND workcase_id = #{filter.workcaseId}
</if>
<if test="filter.userId != null and filter.userId != ''">
AND user_id = #{filter.userId}
</if>
<if test="filter.username != null and filter.username != ''">
AND username LIKE CONCAT('%', #{filter.username}, '%')
</if>
<if test="filter.phone != null and filter.phone != ''">
AND phone = #{filter.phone}
</if>
<if test="filter.type != null and filter.type != ''">
AND type = #{filter.type}
</if>
<if test="filter.device != null and filter.device != ''">
AND device LIKE CONCAT('%', #{filter.device}, '%')
</if>
<if test="filter.deviceCode != null and filter.deviceCode != ''">
AND device_code = #{filter.deviceCode}
</if>
<if test="filter.emergency != null and filter.emergency != ''">
AND emergency = #{filter.emergency}
</if>
<if test="filter.status != null and filter.status != ''">
AND status = #{filter.status}
</if>
<if test="filter.processor != null and filter.processor != ''">
AND processor = #{filter.processor}
</if>
AND deleted = false
</where>
ORDER BY create_time DESC
LIMIT #{pageParam.pageSize} OFFSET #{pageParam.offset}
</select>
<select id="countWorkcases" resultType="long">
SELECT COUNT(*)
FROM workcase.tb_workcase
<where>
<if test="filter.workcaseId != null and filter.workcaseId != ''">
AND workcase_id = #{filter.workcaseId}
</if>
<if test="filter.userId != null and filter.userId != ''">
AND user_id = #{filter.userId}
</if>
<if test="filter.username != null and filter.username != ''">
AND username LIKE CONCAT('%', #{filter.username}, '%')
</if>
<if test="filter.phone != null and filter.phone != ''">
AND phone = #{filter.phone}
</if>
<if test="filter.type != null and filter.type != ''">
AND type = #{filter.type}
</if>
<if test="filter.device != null and filter.device != ''">
AND device LIKE CONCAT('%', #{filter.device}, '%')
</if>
<if test="filter.deviceCode != null and filter.deviceCode != ''">
AND device_code = #{filter.deviceCode}
</if>
<if test="filter.emergency != null and filter.emergency != ''">
AND emergency = #{filter.emergency}
</if>
<if test="filter.status != null and filter.status != ''">
AND status = #{filter.status}
</if>
<if test="filter.processor != null and filter.processor != ''">
AND processor = #{filter.processor}
</if>
AND deleted = false
</where>
</select>
</mapper>

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<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
<mapper namespace="org.xyzh.workcase.mapper.TbWorkcaseProcessMapper">
<resultMap id="BaseResultMap" type="org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO">
<id column="process_id" property="processId" jdbcType="VARCHAR"/>
<result column="optsn" property="optsn" jdbcType="VARCHAR"/>
<result column="workcase_id" property="workcaseId" jdbcType="VARCHAR"/>
<result column="action" property="action" jdbcType="VARCHAR"/>
<result column="message" property="message" jdbcType="VARCHAR"/>
<result column="files" property="files" jdbcType="ARRAY" typeHandler="org.xyzh.common.jdbc.handler.StringArrayTypeHandler"/>
<result column="processor" property="processor" jdbcType="VARCHAR"/>
<result column="remark" property="remark" jdbcType="VARCHAR"/>
<result column="creator" property="creator" jdbcType="VARCHAR"/>
<result column="create_time" property="createTime" jdbcType="TIMESTAMP"/>
</resultMap>
<sql id="Base_Column_List">
process_id, optsn, workcase_id, action, message, files, processor, remark, creator, create_time
</sql>
<insert id="insertWorkcaseProcess" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO">
INSERT INTO workcase.tb_workcase_process (
optsn, workcase_id, process_id, action, creator
<if test="message != null">, message</if>
<if test="files != null">, files</if>
<if test="processor != null">, processor</if>
<if test="remark != null">, remark</if>
) VALUES (
#{optsn}, #{workcaseId}, #{processId}, #{action}, #{creator}
<if test="message != null">, #{message}</if>
<if test="files != null">, #{files, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler}</if>
<if test="processor != null">, #{processor}</if>
<if test="remark != null">, #{remark}</if>
)
</insert>
<update id="updateWorkcaseProcess" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO">
UPDATE workcase.tb_workcase_process
<set>
<if test="action != null and action != ''">action = #{action},</if>
<if test="message != null">message = #{message},</if>
<if test="files != null">files = #{files, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler},</if>
<if test="processor != null">processor = #{processor},</if>
<if test="remark != null">remark = #{remark},</if>
</set>
WHERE process_id = #{processId}
</update>
<delete id="deleteWorkcaseProcess">
DELETE FROM workcase.tb_workcase_process
WHERE process_id = #{processId}
</delete>
<select id="selectWorkcaseProcessById" resultMap="BaseResultMap">
SELECT <include refid="Base_Column_List"/>
FROM workcase.tb_workcase_process
WHERE process_id = #{processId}
</select>
<select id="selectWorkcaseProcessList" resultMap="BaseResultMap">
SELECT <include refid="Base_Column_List"/>
FROM workcase.tb_workcase_process
<where>
<if test="filter.processId != null and filter.processId != ''">
AND process_id = #{filter.processId}
</if>
<if test="filter.workcaseId != null and filter.workcaseId != ''">
AND workcase_id = #{filter.workcaseId}
</if>
<if test="filter.action != null and filter.action != ''">
AND action = #{filter.action}
</if>
<if test="filter.processor != null and filter.processor != ''">
AND processor = #{filter.processor}
</if>
<if test="filter.creator != null and filter.creator != ''">
AND creator = #{filter.creator}
</if>
</where>
ORDER BY create_time ASC
</select>
<select id="selectWorkcaseProcessPage" resultMap="BaseResultMap">
SELECT <include refid="Base_Column_List"/>
FROM workcase.tb_workcase_process
<where>
<if test="filter.processId != null and filter.processId != ''">
AND process_id = #{filter.processId}
</if>
<if test="filter.workcaseId != null and filter.workcaseId != ''">
AND workcase_id = #{filter.workcaseId}
</if>
<if test="filter.action != null and filter.action != ''">
AND action = #{filter.action}
</if>
<if test="filter.processor != null and filter.processor != ''">
AND processor = #{filter.processor}
</if>
<if test="filter.creator != null and filter.creator != ''">
AND creator = #{filter.creator}
</if>
</where>
ORDER BY create_time ASC
LIMIT #{pageParam.pageSize} OFFSET #{pageParam.offset}
</select>
<select id="countWorkcaseProcesses" resultType="long">
SELECT COUNT(*)
FROM workcase.tb_workcase_process
<where>
<if test="filter.processId != null and filter.processId != ''">
AND process_id = #{filter.processId}
</if>
<if test="filter.workcaseId != null and filter.workcaseId != ''">
AND workcase_id = #{filter.workcaseId}
</if>
<if test="filter.action != null and filter.action != ''">
AND action = #{filter.action}
</if>
<if test="filter.processor != null and filter.processor != ''">
AND processor = #{filter.processor}
</if>
<if test="filter.creator != null and filter.creator != ''">
AND creator = #{filter.creator}
</if>
</where>
</select>
</mapper>

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# 小程序用户聊天和工单的产生逻辑
接口实现方式：
1. WorkcaseChatServiceImpl通过ai接口进行ai回复，对话人员是来客和ai
2. 当连续3次ai聊天后，询问是否转人工
3. 用户触发转人工（可能是一开始，就手动触发，没有聊天记录），跳转到微信客服的功能服务
4. 用户跳转前，必须创建工单
5. 同步工单到CRM
6. 将工单信息作为微信客服的欢迎语，进行放送，让来客和员工能看到工单的基本信息，从而实现让员工知道工单是哪一个
<!-- 员工可前往网页查看工单，和相关的聊天记录（ai和来客的对话）以及（员工和来客的对话） -->
7. 同步用户和员工在微信客服上的聊天记录，同步到tb_chat表里面，对话人员是来客和客服。（把ai替换成员工进行对话的续接）
8. 员工自己更新工单状态，如果在CRM更新工单状态会触发receiveWorkcaseFromCrm，如果在本系统更新工单会触发工单同步到CRM
9. 在工单是完成、撤销后，工单、对话进行总结，并更新词云

2
urbanLifelineServ/知识库逻辑变更.md
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1. 不再自己构建知识库，使用dify的知识库
2. 服务的知识库表，只对文件进行重新上传才产生版本，对知识库内文档分段等修改不生成新的版本