Merge branch 'master' into docker

.gitignore

@@ -203,3 +203,4 @@ cython_debug/
 THAI-Platform/*
 urbanLifelineWeb/packages/wechat_demo/*
 urbanLifelineWeb/packages/workcase_wechat/unpackage/*
+docs/AI训练资料

difyPlugin/.vscode/launch.json

@@ -0,0 +1,17 @@
+{
+    "version": "0.2.0",
+    "configurations": [
+        {
+            "name": "DifyPlugin: FastAPI",
+            "type": "debugpy",
+            "request": "launch",
+            "program": "run.py",
+            "cwd": "${workspaceFolder}",
+            "python": "F:\\Environment\\conda\\envs\\difyPlugin\\python.exe",
+            "env": {
+                "PYTHONPATH": "${workspaceFolder}/difyPlugin"
+            },
+            "jinja": true
+        }
+    ]
+}

urbanLifelineServ/.bin/database/postgres/sql/createTableAI.sql

@@ -169,3 +169,20 @@ COMMENT ON COLUMN ai.tb_knowledge_file.update_time IS '更新时间';
 COMMENT ON COLUMN ai.tb_knowledge_file.delete_time IS '删除时间';
 COMMENT ON COLUMN ai.tb_knowledge_file.deleted IS '是否删除';
 
+DROP TABLE IF EXISTS ai.tb_knowledge_file_log CASCADE;
+CREATE TABLE ai.tb_knowledge_file_log(
+    optsn              VARCHAR(50)   NOT NULL,               -- 流水号
+    log_id             VARCHAR(50)   NOT NULL,               -- 日志ID
+    knowledge_id       VARCHAR(50)   NOT NULL,               -- 知识库ID
+    file_root_id       VARCHAR(50)   NOT NULL,               -- 文件根ID
+    file_id            VARCHAR(50)   NOT NULL,               -- 文件ID
+    file_name          VARCHAR(100)  NOT NULL,               -- 文件名
+    service            VARCHAR(50)   NOT NULL,               -- 所属服务 workcase、bidding
+    version            INTEGER       NOT NULL DEFAULT 1,     -- 文件版本
+    action             VARCHAR(50)   NOT NULL,               -- 操作类型 upload、update、delete
+    creator            VARCHAR(50)   NOT NULL,               -- 创建者（用户ID）
+    creator_name       VARCHAR(100)  NOT NULL,               -- 创建者姓名
+    create_time        TIMESTAMPTZ   NOT NULL DEFAULT now(), -- 创建时间
+    PRIMARY KEY (optsn),
+    UNIQUE (knowledge_id, file_id)
+);

urbanLifelineServ/.bin/database/postgres/sql/createTableWorkcase.sql

@@ -38,8 +38,10 @@ CREATE TABLE workcase.tb_chat_room(
     guest_name         VARCHAR(100)  NOT NULL,                         -- 来客姓名
     ai_session_id      VARCHAR(50)   DEFAULT NULL,                     -- AI对话会话ID（从ai.tb_chat同步）
     message_count      INTEGER       NOT NULL DEFAULT 0,               -- 消息总数
+    device_code        VARCHAR(50)   NOT NULL,                         -- 设备代码
     last_message_time  TIMESTAMPTZ   DEFAULT NULL,                     -- 最后消息时间
     last_message       TEXT          DEFAULT NULL,                     -- 最后一条消息内容（用于列表展示）
+    comment_level      INTEGER       DEFAULT 0,                        -- 服务评分（1-5）
     closed_by          VARCHAR(50)   DEFAULT NULL,                     -- 关闭人
     closed_time        TIMESTAMPTZ   DEFAULT NULL,                     -- 关闭时间
     creator            VARCHAR(50)   NOT NULL,                         -- 创建人（系统自动创建）

urbanLifelineServ/.vscode/launch.json

@@ -1,20 +1,6 @@
 {
     "version": "0.2.0",
     "configurations": [
-        {
-            "type": "java",
-            "name": "URLQRCodeParseTest",
-            "request": "launch",
-            "mainClass": "org.xyzh.workcase.test.URLQRCodeParseTest",
-            "projectName": "workcase"
-        },
-        {
-            "type": "java",
-            "name": "QRCodeTest",
-            "request": "launch",
-            "mainClass": "org.xyzh.workcase.test.QRCodeTest",
-            "projectName": "workcase"
-        },
         {
             "type": "java",
             "name": "AesEncryptUtil",

urbanLifelineServ/ai/src/main/java/org/xyzh/ai/client/DifyApiClient.java

@@ -284,9 +284,8 @@ public class DifyApiClient {
                 dataMap.put("process_rule", defaultProcessRule);
             }
             
-            // 默认设置文档形式和语言
-            dataMap.put("doc_form", "text_model");
-            dataMap.put("doc_language", "Chinese");
+            // 只保留官方支持的参数
+            // doc_form 和 doc_language 不是请求参数，移除
             
             String dataJson = JSON.toJSONString(dataMap);
             logger.info("上传文档到知识库: datasetId={}, file={}, data={}", datasetId, originalFilename, dataJson);
@@ -732,6 +731,56 @@ public class DifyApiClient {
         }
     }
 
+    /**
+     * 获取对话变量
+     * @param conversationId 会话ID
+     * @param userId 用户标识
+     * @param lastId 当前页最后面一条记录的ID,默认null
+     * @param limit 一次请求返回多少条记录,默认20条,最大100条,最小1条
+     * @param apiKey API密钥
+     * @return 对话变量响应
+     */
+    public ConversationVariablesResponse getConversationVariables(
+            String conversationId,
+            String userId,
+            String lastId,
+            Integer limit,
+            String apiKey) {
+
+        StringBuilder urlBuilder = new StringBuilder(
+                difyConfig.getFullApiUrl("/conversations/" + conversationId + "/variables"));
+        urlBuilder.append("?user=").append(userId);
+
+        if (lastId != null && !lastId.isEmpty()) {
+            urlBuilder.append("&last_id=").append(lastId);
+        }
+        if (limit != null) {
+            urlBuilder.append("&limit=").append(limit);
+        }
+
+        try {
+            Request httpRequest = new Request.Builder()
+                    .url(urlBuilder.toString())
+                    .header("Authorization", "Bearer " + getApiKey(apiKey))
+                    .get()
+                    .build();
+
+            try (Response response = httpClient.newCall(httpRequest).execute()) {
+                String responseBody = response.body() != null ? response.body().string() : "";
+
+                if (!response.isSuccessful()) {
+                    logger.error("获取对话变量失败: {} - {}", response.code(), responseBody);
+                    throw new DifyException("获取对话变量失败: " + responseBody);
+                }
+
+                return JSON.parseObject(responseBody, ConversationVariablesResponse.class);
+            }
+        } catch (IOException e) {
+            logger.error("获取对话变量异常", e);
+            throw new DifyException("获取对话变量异常: " + e.getMessage(), e);
+        }
+    }
+
     // ===================== 通用 HTTP 方法（用于代理转发）=====================
 
     /**

urbanLifelineServ/ai/src/main/java/org/xyzh/ai/client/dto/ConversationVariablesResponse.java

@@ -0,0 +1,69 @@
+package org.xyzh.ai.client.dto;
+
+import com.alibaba.fastjson2.annotation.JSONField;
+import lombok.Data;
+
+import java.util.List;
+
+/**
+ * @description 对话变量响应
+ * @filename ConversationVariablesResponse.java
+ * @author AI Assistant
+ * @copyright xyzh
+ * @since 2025-12-29
+ */
+@Data
+public class ConversationVariablesResponse {
+
+    private Integer limit;
+
+    @JSONField(name = "has_more")
+    private Boolean hasMore;
+
+    private List<ConversationVariableItem> data;
+
+    /**
+     * 对话中的变量项
+     */
+    @Data
+    public static class ConversationVariableItem {
+
+        /**
+         * 变量ID
+         */
+        private String id;
+
+        /**
+         * 变量名称
+         */
+        private String name;
+
+        /**
+         * 变量类型 (string, number, boolean 等)
+         */
+        @JSONField(name = "value_type")
+        private String valueType;
+
+        /**
+         * 变量值
+         */
+        private String value;
+
+        /**
+         * 变量描述
+         */
+        private String description;
+
+        /**
+         * 创建时间戳
+         */
+        @JSONField(name = "created_at")
+        private Long createdAt;
+
+        /**
+         * 最后更新时间戳
+         */
+        @JSONField(name = "updated_at")
+        private Long updatedAt;
+    }
+}

urbanLifelineServ/ai/src/main/java/org/xyzh/ai/controller/ChatController.java

@@ -8,6 +8,7 @@ import org.springframework.validation.annotation.Validated;
 import org.springframework.web.bind.annotation.*;
 import org.springframework.web.multipart.MultipartFile;
 import org.springframework.web.servlet.mvc.method.annotation.SseEmitter;
+import org.xyzh.ai.client.dto.ConversationVariablesResponse;
 import org.xyzh.api.ai.dto.ChatPrepareData;
 import org.xyzh.api.ai.dto.TbChat;
 import org.xyzh.api.ai.dto.TbChatMessage;
@@ -46,6 +47,9 @@ public class ChatController {
     @Autowired
     private AIFileUploadService fileUploadService;
 
+    @Autowired
+    private org.xyzh.ai.client.DifyApiClient difyApiClient;
+
     // ====================== 会话管理 ======================
 
     /**
@@ -151,7 +155,7 @@ public class ChatController {
      * @since 2025-12-17
      */
     @PostMapping("/conversation/page")
-    public ResultDomain<PageDomain<TbChat>> getChatPage(@RequestBody PageRequest<TbChat> pageRequest, @RequestHeader("Authorization") String token) {
+    public ResultDomain<TbChat> getChatPage(@RequestBody PageRequest<TbChat> pageRequest, @RequestHeader("Authorization") String token) {
         log.info("分页获取会话列表: agentId={}", pageRequest.getFilter().getAgentId());
 
         pageRequest.getFilter().setUserType(false);
@@ -164,6 +168,53 @@ public class ChatController {
         return chatService.getChatPage(pageRequest);
     }
 
+    /**
+     * @description    获取对话变量
+     * @param    params 请求参数（包含agentId, conversationId, userId, lastId, limit）
+     * @author    yslg
+     * @since 2025-12-29
+     */
+    @PostMapping("/conversation/variables")
+    public ResultDomain<org.xyzh.ai.client.dto.ConversationVariablesResponse> getConversationVariables(
+            @RequestBody Map<String, Object> params,
+            @RequestHeader("Authorization") String token) {
+
+        // 参数验证
+        ValidationResult result = ValidationUtils.validateMap(params, Arrays.asList(
+            ValidationUtils.requiredString("agentId", "智能体ID", 1, 100),
+            ValidationUtils.requiredString("conversationId", "会话ID", 1, 100),
+            ValidationUtils.requiredString("userId", "用户ID", 1, 100)
+        ));
+        if (!result.isValid()) {
+            return ResultDomain.failure(result.getAllErrors());
+        }
+
+        String agentId = (String) params.get("agentId");
+        String conversationId = (String) params.get("conversationId");
+        String userId = (String) params.get("userId");
+        String lastId = params.containsKey("lastId") ? (String) params.get("lastId") : null;
+        Integer limit = params.containsKey("limit") ?
+            Integer.parseInt(params.get("limit").toString()) : 20;
+
+        log.info("获取对话变量: agentId={}, conversationId={}, userId={}", agentId, conversationId, userId);
+
+        try {
+            // 获取智能体信息以获取 API Key
+            // 这里需要根据 agentId 获取对应的 API Key
+            // 暂时先使用一个占位符,实际使用时需要从数据库或配置中获取
+            // 或者通过 chatService 获取智能体配置
+
+            // 调用 Dify API 获取会话变量
+            ConversationVariablesResponse response =
+                difyApiClient.getConversationVariables(conversationId, userId, lastId, limit, agentId);
+
+            return ResultDomain.success("获取对话变量成功",response);
+        } catch (Exception e) {
+            log.error("获取对话变量失败", e);
+            return ResultDomain.failure("获取对话变量失败: " + e.getMessage());
+        }
+    }
+
     // ====================== 消息管理 ======================
 
     /**

urbanLifelineServ/ai/src/main/java/org/xyzh/ai/controller/KnowledgeController.java

@@ -7,7 +7,6 @@ import jakarta.validation.constraints.NotEmpty;
 import jakarta.validation.constraints.NotNull;
 import org.slf4j.Logger;
 import org.slf4j.LoggerFactory;
-import jakarta.annotation.Resource;
 
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.http.MediaType;
@@ -16,9 +15,11 @@ import org.springframework.validation.annotation.Validated;
 import org.springframework.web.bind.annotation.*;
 import org.springframework.web.multipart.MultipartFile;
 import org.xyzh.api.ai.service.DifyProxyService;
+import org.xyzh.api.ai.service.KnowledgeFileLogService;
 import org.xyzh.api.ai.service.KnowledgeService;
 import org.xyzh.api.ai.dto.TbKnowledge;
 import org.xyzh.api.ai.dto.TbKnowledgeFile;
+import org.xyzh.api.ai.dto.TbKnowledgeFileLog;
 import org.xyzh.api.ai.vo.KnowledgeFileVO;
 import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageRequest;
@@ -46,6 +47,9 @@ public class KnowledgeController {
     @Autowired
     private KnowledgeService knowledgeService;
 
+    @Autowired
+    private KnowledgeFileLogService knowledgeFileLogService;
+
     @Autowired
     private DifyProxyService difyProxyService;
 
@@ -235,10 +239,10 @@ public class KnowledgeController {
      * @since 2025-12-18
      */
     @PreAuthorize("hasAuthority('ai:knowledge:file:delete')")
-    @DeleteMapping("/file/{fileId}")
-    public ResultDomain<Boolean> deleteFile(@PathVariable("fileId") @NotBlank String fileId) {
-        logger.info("删除知识库文件: fileId={}", fileId);
-        return knowledgeService.deleteKnowledgeFileById(fileId);
+    @DeleteMapping("/file/{fileRootId}")
+    public ResultDomain<Boolean> deleteFile(@PathVariable("fileRootId") @NotBlank String fileRootId) {
+        logger.info("删除知识库文件: fileId={}", fileRootId);
+        return knowledgeService.deleteKnowledgeFileById(fileRootId);
     }
 
     /**
@@ -347,4 +351,29 @@ public class KnowledgeController {
         logger.info("更新文档状态: datasetId={}, action={}", datasetId, action);
         return difyProxyService.updateDocumentStatus(datasetId, action, requestBody);
     }
+
+    // ================================ 知识库文件操作日志 =======================
+    /**
+     * @description    查询知识库操作日志列表
+     * @param    fileLog 
+     * @author    yslg
+     * @since 2025-12-18
+     */
+    @PreAuthorize("hasAuthority('ai:knowledge:file:view')")
+    @PostMapping("/datasets/log/list")
+    public ResultDomain<TbKnowledgeFileLog> getKnowledgeFileLogList(@RequestBody TbKnowledgeFileLog fileLog){
+        return knowledgeFileLogService.getKnowledgeFileLogList(fileLog);
+    }
+
+    /**
+     * @description    查询知识库操作日志分页
+     * @param    pageRequest
+     * @author    yslg
+     * @since 2025-12-18
+     */
+    @PreAuthorize("hasAuthority('ai:knowledge:file:view')")
+    @PostMapping("/datasets/log/page")
+    public ResultDomain<TbKnowledgeFileLog> getKnowledgeFileLogPage(@RequestBody PageRequest<TbKnowledgeFileLog> pageRequest){
+        return knowledgeFileLogService.getKnowledgeFileLogPage(pageRequest);
+    }
 }

urbanLifelineServ/ai/src/main/java/org/xyzh/ai/mapper/TbKnowledgeFileLogMapper.java

@@ -0,0 +1,31 @@
+package org.xyzh.ai.mapper;
+
+import org.apache.ibatis.annotations.Mapper;
+import org.apache.ibatis.annotations.Param;
+import org.xyzh.api.ai.dto.TbKnowledgeFile;
+import org.xyzh.api.ai.dto.TbKnowledgeFileLog;
+import org.xyzh.api.ai.vo.KnowledgeFileVO;
+import org.xyzh.common.core.page.PageParam;
+
+import java.util.List;
+
+/**
+ * @description 知识库文件数据访问层
+ * @filename KnowledgeFileMapper.java
+ * @author yslg
+ * @copyright xyzh
+ * @since 2025-12-17
+ */
+@Mapper
+public interface TbKnowledgeFileLogMapper {
+
+   int addKnowledgeFileLog(TbKnowledgeFileLog tbKnowledgeFileLog);
+
+   List<TbKnowledgeFileLog> getKnowledgeFileLogList(@Param("filter") TbKnowledgeFileLog filter);
+
+   List<TbKnowledgeFileLog> getKnowledgeFileLogPage(@Param("pageParam") PageParam pageParam,@Param("filter") TbKnowledgeFileLog filter);
+
+
+   int countKnowledgeFileLog(@Param("filter") TbKnowledgeFileLog filter);
+
+}

urbanLifelineServ/ai/src/main/java/org/xyzh/ai/mapper/TbKnowledgeMapper.java

@@ -32,6 +32,8 @@ public interface TbKnowledgeMapper {
      */
     int deleteKnowledge(TbKnowledge knowledge);
 
+    int updateKnowledgeFileCount(@Param("knowledgeId") String knowledgeId, @Param("num") Integer num);
+
     /**
      * 根据ID查询知识库
      */

urbanLifelineServ/ai/src/main/java/org/xyzh/ai/service/impl/AIFileUploadServiceImpl.java

@@ -1,5 +1,6 @@
 package org.xyzh.ai.service.impl;
 
+import org.apache.dubbo.config.annotation.DubboReference;
 import org.apache.dubbo.config.annotation.DubboService;
 import org.slf4j.Logger;
 import org.slf4j.LoggerFactory;
@@ -13,15 +14,18 @@ import org.xyzh.ai.client.dto.DocumentUploadResponse;
 import org.xyzh.api.ai.dto.TbAgent;
 import org.xyzh.api.ai.service.AIFileUploadService;
 import org.xyzh.api.ai.service.AgentService;
+import org.xyzh.api.file.dto.TbSysFileDTO;
+import org.xyzh.api.file.service.FileService;
 import org.xyzh.common.auth.utils.LoginUtil;
 import org.xyzh.common.core.domain.ResultDomain;
 
 import java.io.File;
+import java.util.HashMap;
 import java.util.List;
 import java.util.Map;
 
 /**
- * @description    AI文件上传服务实现（只负责与Dify交互，不处理minio和数据库）
+ * @description    AI文件上传服务实现（同时上传到MinIO和Dify）
  * @filename AIFileUploadServiceImpl.java
  * @author yslg
  * @copyright xyzh
@@ -37,6 +41,9 @@ public class AIFileUploadServiceImpl implements AIFileUploadService {
     @Autowired
     private AgentService agentService;
 
+    @DubboReference(version = "1.0.0", group = "file", timeout = 30000, retries = 0)
+    private FileService fileService;
+
     // ============================ 对话文件管理 ============================
 
     @Override
@@ -56,31 +63,58 @@ public class AIFileUploadServiceImpl implements AIFileUploadService {
         }
         TbAgent agent = agentResult.getData();
 
-        File tempFile = null;
-        try {
-            // 3. 将MultipartFile转换为临时File
-            tempFile = File.createTempFile("upload_", "_" + file.getOriginalFilename());
-            file.transferTo(tempFile);
-
-            // 4. 获取当前用户
+        // 3. 获取当前用户
         String userId = LoginUtil.getCurrentUserId();
         if (!StringUtils.hasText(userId)) {
             userId = "anonymous";
         }
 
-            // 5. 上传到Dify
+        File tempFile = null;
+        String sysFileId = null;
+        String sysFileUrl = null;
+
+        try {
+            // 4. 上传到MinIO（通过FileService，使用字节数组方式）
+            byte[] fileBytes = file.getBytes();
+            String fileName = file.getOriginalFilename();
+            String contentType = file.getContentType();
+            ResultDomain<TbSysFileDTO> fileResult = fileService.uploadFileBytes(fileBytes, fileName, contentType, "ai-chat", agentId);
+            if (fileResult.getSuccess() && fileResult.getData() != null) {
+                TbSysFileDTO sysFile = fileResult.getData();
+                sysFileId = sysFile.getFileId();
+                sysFileUrl = sysFile.getUrl();
+                logger.info("上传文件到MinIO成功: fileId={}, url={}", sysFileId, sysFileUrl);
+            } else {
+                logger.warn("上传文件到MinIO失败: {}", fileResult.getMessage());
+                // MinIO上传失败不阻断流程，继续上传到Dify
+            }
+
+            // 5. 将MultipartFile转换为临时File用于Dify上传
+            tempFile = File.createTempFile("upload_", "_" + file.getOriginalFilename());
+            file.transferTo(tempFile);
+
+            // 6. 上传到Dify
             DifyFileInfo difyFile = difyApiClient.uploadFileForChat(tempFile, file.getOriginalFilename(), userId, agent.getApiKey());
             if (difyFile != null && StringUtils.hasText(difyFile.getId())) {
-                logger.info("上传对话文件成功: agentId={}, fileId={}", agentId, difyFile.getId());
-                Map<String, Object> result = new java.util.HashMap<>();
+                logger.info("上传对话文件到Dify成功: agentId={}, difyFileId={}", agentId, difyFile.getId());
+                
+                Map<String, Object> result = new HashMap<>();
+                // Dify返回的信息
                 result.put("id", difyFile.getId());
                 result.put("name", difyFile.getName());
                 result.put("size", difyFile.getSize());
                 result.put("type", difyFile.getType());
+                result.put("extension", difyFile.getExtension());
+                result.put("mime_type", difyFile.getMimeType());
                 result.put("upload_file_id", difyFile.getUploadFileId());
+                // 系统文件信息（用于前端展示和数据库存储）
+                result.put("sys_file_id", sysFileId);
+                result.put("preview_url", sysFileUrl);
+                result.put("source_url", sysFileUrl);
+                
                 return ResultDomain.success("上传成功", result);
             }
-            return ResultDomain.failure("上传文件失败");
+            return ResultDomain.failure("上传文件到Dify失败");
         } catch (Exception e) {
             logger.error("上传对话文件异常: {}", e.getMessage(), e);
             return ResultDomain.failure("上传文件异常: " + e.getMessage());

urbanLifelineServ/ai/src/main/java/org/xyzh/ai/service/impl/AgentChatServiceImpl.java

@@ -1,5 +1,6 @@
 package org.xyzh.ai.service.impl;
 
+import com.alibaba.fastjson2.JSON;
 import com.alibaba.fastjson2.JSONObject;
 
 import org.apache.dubbo.config.annotation.DubboService;
@@ -12,6 +13,7 @@ import org.springframework.web.servlet.mvc.method.annotation.SseEmitter;
 import org.xyzh.ai.client.DifyApiClient;
 import org.xyzh.ai.client.callback.StreamCallback;
 import org.xyzh.ai.client.dto.ChatRequest;
+import org.xyzh.ai.config.DifyConfig;
 import org.xyzh.ai.mapper.TbChatMapper;
 import org.xyzh.ai.mapper.TbChatMessageMapper;
 import org.xyzh.api.ai.dto.ChatPrepareData;
@@ -19,17 +21,23 @@ import org.xyzh.api.ai.dto.DifyFileInfo;
 import org.xyzh.api.ai.dto.TbAgent;
 import org.xyzh.api.ai.dto.TbChat;
 import org.xyzh.api.ai.dto.TbChatMessage;
+import org.xyzh.api.ai.dto.TbKnowledge;
 import org.xyzh.api.ai.service.AgentChatService;
 import org.xyzh.api.ai.service.AgentService;
+import org.xyzh.api.ai.service.KnowledgeService;
+import org.xyzh.api.system.service.GuestService;
+import org.xyzh.common.core.domain.LoginDomain;
 import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageDomain;
 import org.xyzh.common.core.page.PageParam;
 import org.xyzh.common.core.page.PageRequest;
 import org.xyzh.common.redis.service.RedisService;
+import org.xyzh.common.utils.NonUtils;
 import org.xyzh.common.utils.id.IdUtil;
 import org.xyzh.common.auth.utils.LoginUtil;
 
 import java.io.IOException;
+import java.util.ArrayList;
 import java.util.HashMap;
 import java.util.List;
 import java.util.Map;
@@ -69,20 +77,11 @@ public class AgentChatServiceImpl implements AgentChatService {
     @Autowired
     private RedisService redisService;
 
-    /**
-     * @description 根据 userType 获取用户ID
-     * @param chat 会话信息（包含 userId 和 userType）
-     * @return 真实的系统用户ID
-     */
-    private String getUserIdByType(TbChat chat) {
-        if (!chat.getUserType()) {
-            // 来客（userType=false）：直接返回传入的 userId（已经是真正的系统 userId）
-            return chat.getUserId();
-        } else {
-            // 员工（userType=true）：从登录信息获取 userId
-            return LoginUtil.getCurrentUserId();
-        }
-    }
+    @Autowired
+    private KnowledgeService knowledgeService;
+
+    @Autowired
+    private DifyConfig difyConfig;
 
     /**
      * @description 判断智能体是否是outer
@@ -130,7 +129,8 @@ public class AgentChatServiceImpl implements AgentChatService {
         }
 
         // 2. 获取用户ID并校验权限
-        String userId = getUserIdByType(chat);
+        LoginDomain loginDomain = LoginUtil.getCurrentLogin();
+        String userId = loginDomain.getUser().getUserId();
         if (userId == null) {
             return ResultDomain.failure("用户信息获取失败");
         }
@@ -164,7 +164,8 @@ public class AgentChatServiceImpl implements AgentChatService {
             return ResultDomain.failure("智能体不可用");
         }
         // 2. 获取用户ID并校验权限
-        String userId = getUserIdByType(filter);
+        LoginDomain loginDomain = LoginUtil.getCurrentLogin();
+        String userId = loginDomain.getUser().getUserId();
         if (userId == null) {
             return ResultDomain.failure("用户信息获取失败");
         }
@@ -189,12 +190,9 @@ public class AgentChatServiceImpl implements AgentChatService {
 
     @Override
     public ResultDomain<TbChat> getChatList(TbChat filter) {
-        // 判断agent是否是outer
-        if(!isOuterAgent(filter.getAgentId())){
-            return ResultDomain.failure("智能体不可用");
-        }
+
         // 获取用户ID
-        String userId = getUserIdByType(filter);
+        String userId = LoginUtil.getCurrentUserId();
         if (userId == null) {
             return ResultDomain.failure("用户信息获取失败");
         }
@@ -204,16 +202,16 @@ public class AgentChatServiceImpl implements AgentChatService {
     }
 
     @Override
-    public ResultDomain<PageDomain<TbChat>> getChatPage(PageRequest<TbChat> pageRequest) {
+    public ResultDomain<TbChat> getChatPage(PageRequest<TbChat> pageRequest) {
         TbChat filter = pageRequest.getFilter();
         // 判断agent是否是outer（来客才需要校验）
         if (!filter.getUserType() && !isOuterAgent(filter.getAgentId())) {
-            return ResultDomain.<PageDomain<TbChat>>failure("智能体不可用");
+            return ResultDomain.<TbChat>failure("智能体不可用");
         }
         // 获取用户ID
-        String userId = getUserIdByType(filter);
+        String userId = LoginUtil.getCurrentUserId();
         if (userId == null) {
-            return ResultDomain.<PageDomain<TbChat>>failure("用户信息获取失败");
+            return ResultDomain.<TbChat>failure("用户信息获取失败");
         }
         filter.setUserId(userId);
 
@@ -224,7 +222,7 @@ public class AgentChatServiceImpl implements AgentChatService {
         pageParam.setTotal((int) total);
 
         PageDomain<TbChat> pageDomain = new PageDomain<>(pageParam, chatList);
-        return ResultDomain.<PageDomain<TbChat>>success("查询成功", pageDomain);
+        return ResultDomain.<TbChat>success("查询成功", pageDomain);
     }
 
     // ====================== 智能体聊天管理 ======================
@@ -241,7 +239,7 @@ public class AgentChatServiceImpl implements AgentChatService {
             return ResultDomain.failure("智能体不可用");
         }
         // 2. 获取用户ID并校验权限
-        String userId = getUserIdByType(filter);
+        String userId = LoginUtil.getCurrentUserId();
         if (userId == null) {
             return ResultDomain.failure("用户信息获取失败");
         }
@@ -272,7 +270,8 @@ public class AgentChatServiceImpl implements AgentChatService {
         chatFilter.setUserId(prepareData.getUserId());
         chatFilter.setUserType(prepareData.getUserType());
         
-        String userId = getUserIdByType(chatFilter);
+        LoginDomain loginDomain = LoginUtil.getCurrentLogin();
+        String userId = loginDomain.getUser().getUserId();
         if (userId == null) {
             return ResultDomain.failure("用户信息获取失败");
         }
@@ -299,6 +298,9 @@ public class AgentChatServiceImpl implements AgentChatService {
         sessionData.put("userId", userId);
         sessionData.put("filesData", prepareData.getFiles());
         sessionData.put("apiKey", agent.getApiKey());
+        sessionData.put("outer", agent.getIsOuter());
+        sessionData.put("service", prepareData.getService());
+        sessionData.put("isGuest", "guest".equals(loginDomain.getUser().getStatus()));
 
         String cacheKey = CHAT_SESSION_PREFIX + sessionId;
         redisService.set(cacheKey, sessionData, SESSION_TTL, TimeUnit.SECONDS);
@@ -332,6 +334,10 @@ public class AgentChatServiceImpl implements AgentChatService {
         String query = (String) sessionData.get("query");
         String userId = (String) sessionData.get("userId");
         String apiKey = (String) sessionData.get("apiKey");
+        String service = (String) sessionData.get("service");
+        Boolean outer = (Boolean) sessionData.get("outer");
+        Boolean isGuest = (Boolean) sessionData.get("isGuest");
+
         @SuppressWarnings("unchecked")
         List<DifyFileInfo> filesData = (List<DifyFileInfo>) sessionData.get("filesData");
 
@@ -346,6 +352,18 @@ public class AgentChatServiceImpl implements AgentChatService {
         userMessage.setChatId(chatId);
         userMessage.setRole("user");
         userMessage.setContent(query);
+        
+        // 提取系统文件ID列表保存到消息中
+        if (filesData != null && !filesData.isEmpty()) {
+            List<String> sysFileIds = filesData.stream()
+                .map(DifyFileInfo::getSysFileId)
+                .filter(StringUtils::hasText)
+                .collect(java.util.stream.Collectors.toList());
+            if (!sysFileIds.isEmpty()) {
+                userMessage.setFiles(sysFileIds);
+            }
+        }
+        
         chatMessageMapper.insertChatMessage(userMessage);
 
         // 5. 构建Dify请求
@@ -353,7 +371,23 @@ public class AgentChatServiceImpl implements AgentChatService {
         chatRequest.setQuery(query);
         chatRequest.setUser(userId);
         chatRequest.setResponseMode("streaming");
-        chatRequest.setInputs(new HashMap<>());  // Dify API 要求 inputs 必传
+        Map<String, Object> inputsMap = new HashMap<>();
+        chatRequest.setInputs(inputsMap);  // Dify API 要求 inputs 必传
+        // 处理动态知识库的问题
+        if(outer && NonUtils.isNotEmpty(service)){
+            TbKnowledge filter = new TbKnowledge();
+            filter.setService(service);
+            filter.setCategory(isGuest?"external":"internal");
+            ResultDomain<TbKnowledge> knowledgeRD = knowledgeService.listKnowledges(filter);
+            List<String> datasets = new ArrayList<>();
+            if(knowledgeRD.getSuccess()){
+                datasets = knowledgeRD.getDataList().stream().map(TbKnowledge::getDifyDatasetId).toList();
+            }
+            inputsMap.put("datasets", JSON.toJSONString(datasets));
+            inputsMap.put("dataset_apikey", difyConfig.getKnowledgeApiKey());
+
+        }
+        
 
         if (filesData != null && !filesData.isEmpty()) {
             chatRequest.setFiles(filesData);
@@ -442,7 +476,7 @@ public class AgentChatServiceImpl implements AgentChatService {
         TbAgent agent = agentResult.getData();
 
         // 2. 获取用户ID
-        String userId = getUserIdByType(filter);
+        String userId = LoginUtil.getCurrentUserId();
         if (userId == null) {
             return ResultDomain.failure("用户信息获取失败");
         }
@@ -468,7 +502,7 @@ public class AgentChatServiceImpl implements AgentChatService {
         }
 
         // 2. 获取用户ID
-        String userId = getUserIdByType(filter);
+        String userId = LoginUtil.getCurrentUserId();
         if (userId == null) {
             return ResultDomain.failure("用户信息获取失败");
         }

urbanLifelineServ/ai/src/main/java/org/xyzh/ai/service/impl/KnowledgeFileLogServiceImpl.java

@@ -0,0 +1,88 @@
+package org.xyzh.ai.service.impl;
+
+import java.util.Arrays;
+import java.util.List;
+
+import org.apache.dubbo.config.annotation.DubboService;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.xyzh.ai.mapper.TbKnowledgeFileLogMapper;
+import org.xyzh.api.ai.dto.TbKnowledgeFileLog;
+import org.xyzh.api.ai.service.KnowledgeFileLogService;
+import org.xyzh.common.core.domain.ResultDomain;
+import org.xyzh.common.core.page.PageDomain;
+import org.xyzh.common.core.page.PageParam;
+import org.xyzh.common.core.page.PageRequest;
+import org.xyzh.common.utils.NonUtils;
+import org.xyzh.common.utils.id.IdUtil;
+import org.xyzh.common.utils.validation.ValidationResult;
+import org.xyzh.common.utils.validation.ValidationUtils;
+
+@DubboService(version="1.0.0", group="ai", timeout=3000, retries=0)
+public class KnowledgeFileLogServiceImpl implements KnowledgeFileLogService{
+    
+    private static final Logger logger = LoggerFactory.getLogger(KnowledgeServiceImpl.class);
+
+    @Autowired
+    private TbKnowledgeFileLogMapper knowledgeFileLogMapper;
+
+    /**
+     * @description    新增知识库文件操作日志
+     * @param knowledgeFileLog
+     * @return    日志
+     * @author    yslg
+     * @since 2025-12-31
+     */
+    @Override
+    public ResultDomain<TbKnowledgeFileLog>  addKnowledgeFileLog(TbKnowledgeFileLog knowledgeFileLog){
+        knowledgeFileLog.setOptsn(IdUtil.getOptsn());
+        knowledgeFileLog.setLogId(IdUtil.generateID());
+        ValidationResult rt = ValidationUtils.validate(knowledgeFileLog, Arrays.asList(
+
+        ));
+        if(!rt.isValid()){
+            return ResultDomain.failure("日志参数校验失败");
+        }
+        int result = knowledgeFileLogMapper.addKnowledgeFileLog(knowledgeFileLog);
+        if(result >0){
+            return ResultDomain.success("添加知识库文件日志成功", knowledgeFileLog);
+        }else {
+            return ResultDomain.failure("添加知识库文件日志失败");
+        }
+    }
+
+    /**
+     * @description    查询知识库日志操作列表
+     * @param    filter
+     * @return    日志列表
+     * @author    yslg
+     * @since 2025-12-31
+     */
+    @Override
+    public ResultDomain<TbKnowledgeFileLog>  getKnowledgeFileLogList(TbKnowledgeFileLog filter){
+        List<TbKnowledgeFileLog> logs = knowledgeFileLogMapper.getKnowledgeFileLogList(filter);
+        return ResultDomain.success("查询知识库日志成功",logs);
+    }
+
+    /**
+     * @description    查询知识库日志操作分页
+     * @param    pageRequest
+     * @return    日志分页数据
+     * @author    yslg
+     * @since 2025-12-31
+     */
+    @Override
+    public ResultDomain<TbKnowledgeFileLog>  getKnowledgeFileLogPage(PageRequest<TbKnowledgeFileLog> pageRequest){
+        List<TbKnowledgeFileLog> logs = knowledgeFileLogMapper.getKnowledgeFileLogPage(pageRequest.getPageParam(), pageRequest.getFilter());
+        int total = knowledgeFileLogMapper.countKnowledgeFileLog(pageRequest.getFilter());
+        PageDomain<TbKnowledgeFileLog> pageDomain = new PageDomain<>();
+        pageDomain.setDataList(logs);
+        PageParam pageParam = pageRequest.getPageParam();
+        pageParam.setTotal(total);
+        pageDomain.setPageParam(pageParam);
+        return ResultDomain.success("查询知识库日志成功", pageDomain);
+    }
+
+    
+}

urbanLifelineServ/ai/src/main/java/org/xyzh/ai/service/impl/KnowledgeServiceImpl.java

@@ -16,7 +16,10 @@ import org.xyzh.ai.mapper.TbKnowledgeFileMapper;
 import org.xyzh.ai.mapper.TbKnowledgeMapper;
 import org.xyzh.api.ai.dto.TbKnowledge;
 import org.xyzh.api.ai.dto.TbKnowledgeFile;
+import org.xyzh.api.ai.dto.TbKnowledgeFileLog;
+import org.xyzh.api.ai.constance.KnowledgeFileLogAction;
 import org.xyzh.api.ai.service.AIFileUploadService;
+import org.xyzh.api.ai.service.KnowledgeFileLogService;
 import org.xyzh.api.ai.service.KnowledgeService;
 import org.xyzh.api.ai.vo.KnowledgeFileVO;
 import org.xyzh.api.file.dto.TbSysFileDTO;
@@ -58,6 +61,9 @@ public class KnowledgeServiceImpl implements KnowledgeService {
     @DubboReference(version = "1.0.0", group = "file", timeout = 30000, retries = 0)
     private FileService fileService;
 
+    @Autowired
+    private KnowledgeFileLogService knowledgeFileLogService;
+
     @Autowired
     private AIFileUploadService aiFileUploadService;
 
@@ -533,9 +539,22 @@ public class KnowledgeServiceImpl implements KnowledgeService {
         knowledgeFile.setDifyFileId(difyFileId);
         knowledgeFile.setVersion(1);
 
+        knowledgeMapper.updateKnowledgeFileCount(knowledgeId, 1);
         int rows = knowledgeFileMapper.insertKnowledgeFile(knowledgeFile);
         if (rows > 0) {
             logger.info("保存知识库文件记录成功: knowledgeId={}, fileId={}, difyFileId={}", knowledgeId, fileId, difyFileId);
+            // 记录日志
+            TbKnowledgeFileLog log = new TbKnowledgeFileLog();
+            log.setKnowledgeId(knowledgeId);
+            log.setFileRootId(fileId);
+            log.setFileId(fileId);
+            log.setFileName(file.getOriginalFilename());
+            log.setVersion(1);
+            log.setAction(KnowledgeFileLogAction.UPLOAD.getAction());
+            log.setService("workcase");
+            log.setCreator(LoginUtil.getCurrentUserId());
+            log.setCreatorName(LoginUtil.getCurrentUserName());
+            knowledgeFileLogService.addKnowledgeFileLog(log);
             return ResultDomain.success("上传成功", knowledgeFile);
         }
 
@@ -682,6 +701,18 @@ public class KnowledgeServiceImpl implements KnowledgeService {
         int rows = knowledgeFileMapper.insertKnowledgeFile(newKnowledgeFile);
         if (rows > 0) {
             logger.info("保存新版本记录成功: knowledgeId={}, fileRootId={}, newVersion={}", knowledgeId, fileRootId, newVersion);
+            // 记录日志
+            TbKnowledgeFileLog log = new TbKnowledgeFileLog();
+            log.setKnowledgeId(knowledgeId);
+            log.setFileRootId(fileRootId);
+            log.setFileId(newFileId);
+            log.setFileName(file.getOriginalFilename());
+            log.setVersion(newVersion);
+            log.setAction(KnowledgeFileLogAction.UPDATE.getAction());
+            log.setService("workcase");
+            log.setCreator(LoginUtil.getCurrentUserId());
+            log.setCreatorName(LoginUtil.getCurrentUserName());
+            knowledgeFileLogService.addKnowledgeFileLog(log);
             return ResultDomain.success("更新成功", newKnowledgeFile);
         }
 
@@ -722,15 +753,27 @@ public class KnowledgeServiceImpl implements KnowledgeService {
             if (!difyDocIds.isEmpty()) {
                 aiFileUploadService.batchDeleteFilesFromDify(knowledge.getDifyDatasetId(), difyDocIds);
             }
+        }else{
+            return ResultDomain.failure("知识库未关联Dify");
         }
 
         // 3. 软删除本地记录和minio文件
         int rows = knowledgeFileMapper.deleteFilesByRootId(fileRootId);
+        knowledgeMapper.updateKnowledgeFileCount(knowledge.getKnowledgeId(), -1);
         if (rows > 0) {
             logger.info("删除知识库文件成功: fileRootId={}", fileRootId);
             for (TbKnowledgeFile file : versions) {
                 fileService.deleteFile(file.getFileId());
             }
+            // 记录日志
+            TbKnowledgeFileLog log = new TbKnowledgeFileLog();
+            log.setKnowledgeId(knowledge.getKnowledgeId());
+            log.setFileRootId(fileRootId);
+            log.setAction(KnowledgeFileLogAction.DELETE.getAction());
+            log.setService("workcase");
+            log.setCreator(LoginUtil.getCurrentUserId());
+            log.setCreatorName(LoginUtil.getCurrentUserName());
+            knowledgeFileLogService.addKnowledgeFileLog(log);
             return ResultDomain.success("删除成功", true);
         }
 

urbanLifelineServ/ai/src/main/resources/application-dev.yml

@@ -29,7 +29,12 @@ security:
 spring:
   application:
     name: ai-service
-  
+  # 文件上传配置
+  servlet:
+    multipart:
+      enabled: true
+      max-file-size: 500MB
+      max-request-size: 500MB
   # ================== Spring Cloud Nacos ==================
   cloud:
     nacos:
@@ -72,6 +77,7 @@ dubbo:
     name: urban-lifeline-agent
     qos-enable: false
   protocol:
+    payload: 110100480 
     name: dubbo
     port: -1
   registry:

urbanLifelineServ/ai/src/main/resources/application.yml

@@ -72,6 +72,7 @@ dubbo:
     name: urban-lifeline-agent
     qos-enable: false
   protocol:
+    payload: 110100480 
     name: dubbo
     port: -1
   registry:

urbanLifelineServ/ai/src/main/resources/log4j2.xml

@@ -47,7 +47,7 @@
             <AppenderRef ref="RollingFile"/>
         </Logger>
 
-        <Logger name="org.xyzh.agent" level="debug" additivity="false">
+        <Logger name="org.xyzh.ai" level="debug" additivity="false">
             <AppenderRef ref="Console"/>
             <AppenderRef ref="RollingFile"/>
         </Logger>

urbanLifelineServ/ai/src/main/resources/mapper/TbKnowledgeFileLogMapper.xml

@@ -0,0 +1,93 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+<mapper namespace="org.xyzh.ai.mapper.TbKnowledgeFileLogMapper">
+
+    <resultMap id="BaseResultMap" type="org.xyzh.api.ai.dto.TbKnowledgeFileLog">
+        <result column="optsn" property="optsn" jdbcType="VARCHAR"/>
+        <result column="log_id" property="logId" jdbcType="VARCHAR"/>
+        <result column="knowledge_id" property="knowledgeId" jdbcType="VARCHAR"/>
+        <result column="file_root_id" property="fileRootId" jdbcType="VARCHAR"/>
+        <result column="file_id" property="fileId" jdbcType="VARCHAR"/>
+        <result column="file_name" property="fileName" jdbcType="VARCHAR"/>
+        <result column="action" property="action" jdbcType="VARCHAR"/>
+        <result column="version" property="version" jdbcType="INTEGER"/>
+        <result column="creator" property="creator" jdbcType="VARCHAR"/>
+        <result column="creator_name" property="creatorName" jdbcType="VARCHAR"/>
+        <result column="create_time" property="createTime" jdbcType="TIMESTAMP"/>
+    </resultMap>
+    
+    <sql id="Base_Column_List">
+        optsn, log_id, knowledge_id, file_root_id, file_id, file_name, version,
+        action, creator, creator_name, create_time
+    </sql>
+
+    <insert id="addKnowledgeFileLog" parameterType="org.xyzh.api.ai.dto.TbKnowledgeFileLog">
+        INSERT INTO ai.tb_knowledge_file_log (
+            optsn, log_id, knowledge_id, file_root_id, file_id, file_name, version,
+            action, service, creator, creator_name, create_time
+        ) VALUES (
+            #{optsn}, #{logId}, #{knowledgeId}, #{fileRootId}, #{fileId}, #{fileName}, #{version},
+            #{action}, #{service}, #{creator}, #{creatorName}, NOW()
+        )
+    </insert>
+
+    <select id="getKnowledgeFileLogList" resultMap="BaseResultMap">
+        SELECT 
+            <include refid="Base_Column_List"/>
+        FROM ai.tb_knowledge_file_log
+        WHERE 1=1 
+            <if test="filter.knowledgeId != null and filter.knowledgeId != ''">
+                AND knowledge_id = #{filter.knowledgeId}
+            </if>
+            <if test="filter.service != null and filter.service != ''">
+                AND service = #{filter.service}
+            </if>
+            <if test="filter.fileName != null and filter.fileName != ''">
+                AND file_name LIKE CONCAT('%', #{filter.fileName}, '%')
+            </if>
+            <if test="filter.creatorName != null and filter.creatorName != ''">
+                AND creator_name LIKE CONCAT('%', #{filter.creatorName}, '%')
+            </if>
+        ORDER BY create_time DESC
+    </select>
+    
+    <select id="getKnowledgeFileLogPage" resultMap="BaseResultMap">
+        SELECT 
+            <include refid="Base_Column_List"/>
+        FROM ai.tb_knowledge_file_log
+        WHERE 1=1 
+            <if test="filter.knowledgeId != null and filter.knowledgeId != ''">
+                AND knowledge_id = #{filter.knowledgeId}
+            </if>
+            <if test="filter.service != null and filter.service != ''">
+                AND service = #{filter.service}
+            </if>
+            <if test="filter.fileName != null and filter.fileName != ''">
+                AND file_name LIKE CONCAT('%', #{filter.fileName}, '%')
+            </if>
+            <if test="filter.creatorName != null and filter.creatorName != ''">
+                AND creator_name LIKE CONCAT('%', #{filter.creatorName}, '%')
+            </if>
+        ORDER BY create_time DESC
+        LIMIT #{pageParam.pageSize} OFFSET #{pageParam.offset}
+    </select>
+
+    <select id="countKnowledgeFileLog" resultType="int">
+        SELECT 
+            count(log_id)
+        FROM ai.tb_knowledge_file_log
+        WHERE 1=1 
+            <if test="filter.knowledgeId != null and filter.knowledgeId != ''">
+                AND knowledge_id = #{filter.knowledgeId}
+            </if>
+            <if test="filter.service != null and filter.service != ''">
+                AND service = #{filter.service}
+            </if>
+            <if test="filter.fileName != null and filter.fileName != ''">
+                AND file_name LIKE CONCAT('%', #{filter.fileName}, '%')
+            </if>
+            <if test="filter.creatorName != null and filter.creatorName != ''">
+                AND creator_name LIKE CONCAT('%', #{filter.creatorName}, '%')
+            </if>
+    </select>
+</mapper>

urbanLifelineServ/ai/src/main/resources/mapper/TbKnowledgeMapper.xml

@@ -112,6 +112,12 @@
         WHERE knowledge_id = #{knowledgeId} AND deleted = false
     </update>
 
+    <update id="updateKnowledgeFileCount">
+        UPDATE ai.tb_knowledge
+        SET document_count = document_count + #{num} 
+        WHERE  knowledge_id = #{knowledgeId} AND deleted = false
+    </update>
+
     <select id="selectKnowledgeById" resultMap="BaseResultMap">
         SELECT <include refid="Base_Column_List"/>
         FROM ai.tb_knowledge

urbanLifelineServ/apis/api-ai/src/main/java/org/xyzh/api/ai/constance/KnowledgeFileLogAction.java

@@ -0,0 +1,28 @@
+package org.xyzh.api.ai.constance;
+
+
+public enum KnowledgeFileLogAction {
+    UPLOAD("upload", "上传文件"),
+    DELETE("delete", "删除文件"),
+    DOWNLOAD("download", "下载文件"),
+    UPDATE("update", "更新文件"),
+    SEGMENT_CREATE("segment_create", "创建分段"),
+    SEGMENT_UPDATE("segment_update", "更新分段"),
+    SEGMENT_DELETE("segment_delete", "更新分段");
+    
+    private String action;
+    private String description;
+    private KnowledgeFileLogAction(String action, String description) {
+        this.action = action;
+        this.description = description;
+    }
+
+    public String getAction() {
+        return action;
+    }
+
+    public String getDescription(){
+        return description;
+    }
+
+}

urbanLifelineServ/apis/api-ai/src/main/java/org/xyzh/api/ai/dto/ChatPrepareData.java

@@ -29,4 +29,6 @@ public class ChatPrepareData implements Serializable {
     @Schema(description = "用户类型（false=来客，true=员工）")
     private Boolean userType;
 
+    @Schema(description = "服务名称")
+    private String service;
 }

urbanLifelineServ/apis/api-ai/src/main/java/org/xyzh/api/ai/dto/TbKnowledgeFileLog.java

@@ -0,0 +1,38 @@
+package org.xyzh.api.ai.dto;
+
+import org.xyzh.common.dto.BaseDTO;
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+
+@Data
+@Schema(description = "知识库文件日志")
+public class TbKnowledgeFileLog extends BaseDTO {
+    private static final long serialVersionUID = 1L;
+    
+    @Schema(description = "日志Id")
+    private String logId;
+
+    @Schema(description = "知识库Id")
+    private String knowledgeId;
+    
+    @Schema(description = "文件根Id")
+    private String fileRootId;
+    
+    @Schema(description = "文件Id")
+    private String fileId;
+    
+    @Schema(description = "文件名称")
+    private String fileName;
+    
+    @Schema(description = "服务名称")
+    private String service;
+    
+    @Schema(description = "文件版本")
+    private Integer version;
+    
+    @Schema(description = "操作")
+    private String action;
+    
+    @Schema(description = "操作人用户名")
+    private String creatorName;
+}

urbanLifelineServ/apis/api-ai/src/main/java/org/xyzh/api/ai/service/AgentChatService.java

@@ -48,7 +48,7 @@ public interface AgentChatService {
      * @param pageRequest 分页请求参数
      * @return 分页会话列表
      */
-    ResultDomain<PageDomain<TbChat>> getChatPage(PageRequest<TbChat> pageRequest);
+    ResultDomain<TbChat> getChatPage(PageRequest<TbChat> pageRequest);
 
 
     // ====================== 智能体聊天管理 ======================

urbanLifelineServ/apis/api-ai/src/main/java/org/xyzh/api/ai/service/KnowledgeFileLogService.java

@@ -0,0 +1,43 @@
+package org.xyzh.api.ai.service;
+
+import org.xyzh.api.ai.dto.TbKnowledgeFileLog;
+import org.xyzh.common.core.domain.ResultDomain;
+import org.xyzh.common.core.page.PageRequest;
+
+/**
+ * @description    知识库文件操作日志
+ * @filename    KnowledgeFileLogService.java
+ * @author    yslg
+ * @copyright yslg
+ * @since 2025-12-31
+ */
+public interface KnowledgeFileLogService {
+
+    /**
+     * @description    新增知识库文件操作日志
+     * @param knowledgeFileLog
+     * @return    日志
+     * @author    yslg
+     * @since 2025-12-31
+     */
+    ResultDomain<TbKnowledgeFileLog>  addKnowledgeFileLog(TbKnowledgeFileLog knowledgeFileLog);
+
+    /**
+     * @description    查询知识库日志操作列表
+     * @param    filter
+     * @return    日志列表
+     * @author    yslg
+     * @since 2025-12-31
+     */
+    ResultDomain<TbKnowledgeFileLog>  getKnowledgeFileLogList(TbKnowledgeFileLog filter);
+
+    /**
+     * @description    查询知识库日志操作分页
+     * @param    pageRequest
+     * @return    日志分页数据
+     * @author    yslg
+     * @since 2025-12-31
+     */
+    ResultDomain<TbKnowledgeFileLog>  getKnowledgeFileLogPage(PageRequest<TbKnowledgeFileLog> pageRequest);
+
+}

urbanLifelineServ/apis/api-system/src/main/java/org/xyzh/api/system/constance/SysConfigRedisPrefix.java

@@ -0,0 +1,8 @@
+package org.xyzh.api.system.constance;
+
+/**
+ * 通过redis事件，实现数据库更新配置，更新其他服务的bean数据
+ */
+public class SysConfigRedisPrefix {
+    public static final String SYS_CONFIG_DIFY="sys:config:dify";
+}

urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/dto/TbChatRoomDTO.java

@@ -60,6 +60,12 @@ public class TbChatRoomDTO extends BaseDTO {
     @Schema(description = "最后一条消息内容")
     private String lastMessage;
 
+    @Schema(description = "服务评分（1-5星）")
+    private Integer commentLevel;
+
+    @Schema(description = "设备代码")
+    private String deviceCode;
+
     @Schema(description = "关闭人")
     private String closedBy;
 

urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/service/ChatRoomService.java

@@ -208,4 +208,16 @@ public interface ChatRoomService {
      */
     ResultDomain<CustomerServiceVO> assignCustomerService(String roomId);
 
+    // ========================= 聊天室评分管理 ==========================
+
+    /**
+     * @description    提交聊天室服务评分
+     * @param roomId 聊天室ID
+     * @param commentLevel 评分（1-5星）
+     * @param userId 评分用户ID
+     * @author    cascade
+     * @since 2025-12-29
+     */
+    ResultDomain<Boolean> submitCommentLevel(String roomId, Integer commentLevel, String userId);
+
 }

urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/service/WorkcaseService.java

@@ -3,6 +3,7 @@ package org.xyzh.api.workcase.service;
 import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
+import org.xyzh.api.workcase.vo.WorkcaseProcessVO;
 import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageRequest;
 
@@ -110,7 +111,7 @@ public interface WorkcaseService {
      * @author    yslg
      * @since 2025-12-19
      */
-    ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter);
+    ResultDomain<WorkcaseProcessVO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter);
     
     /**
      * @description    获取工单处理过程分页
@@ -118,7 +119,7 @@ public interface WorkcaseService {
      * @author    yslg
      * @since 2025-12-19
      */
-    ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest);
+    ResultDomain<WorkcaseProcessVO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest);
 
     // ====================== 工单设备管理 ======================
     /**

urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/ChatRoomVO.java

@@ -63,6 +63,12 @@ public class ChatRoomVO extends BaseVO {
     @Schema(description = "最后一条消息内容")
     private String lastMessage;
 
+    @Schema(description = "服务评分（1-5星）")
+    private Integer commentLevel;
+
+    @Schema(description = "设备代码")
+    private String deviceCode;
+
     @Schema(description = "关闭人")
     private String closedBy;
     

urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/TicketListVO.java

@@ -1,59 +0,0 @@
-package org.xyzh.api.workcase.vo;
-
-import lombok.Data;
-import lombok.EqualsAndHashCode;
-import org.xyzh.common.vo.BaseVO;
-import io.swagger.v3.oas.annotations.media.Schema;
-import com.alibaba.fastjson2.annotation.JSONField;
-import java.util.Date;
-
-/**
- * 工单列表VO
- * 用于前端列表展示（简化版）
- */
-@Data
-@EqualsAndHashCode(callSuper = true)
-@Schema(description = "工单列表VO")
-public class TicketListVO extends BaseVO {
-    private static final long serialVersionUID = 1L;
-    
-    @Schema(description = "工单ID")
-    private String ticketId;
-    
-    @Schema(description = "工单编号")
-    private String ticketNo;
-    
-    @Schema(description = "客户姓名")
-    private String customerName;
-    
-    @Schema(description = "工单标题")
-    private String title;
-    
-    @Schema(description = "工单类型名称")
-    private String ticketTypeName;
-    
-    @Schema(description = "优先级")
-    private String priority;
-    
-    @Schema(description = "优先级名称")
-    private String priorityName;
-    
-    @Schema(description = "工单状态")
-    private String ticketStatus;
-    
-    @Schema(description = "工单状态名称")
-    private String ticketStatusName;
-    
-    @Schema(description = "处理人姓名")
-    private String assignedToName;
-    
-    @Schema(description = "SLA截止时间", format = "date-time")
-    @JSONField(format = "yyyy-MM-dd HH:mm:ss")
-    private Date slaDeadline;
-    
-    @Schema(description = "是否逾期", defaultValue = "false")
-    private Boolean isOverdue;
-    
-    @Schema(description = "创建者姓名")
-    private String creatorName;
-}

urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/TicketVO.java

@@ -1,151 +0,0 @@
-package org.xyzh.api.workcase.vo;
-
-import lombok.Data;
-import lombok.EqualsAndHashCode;
-import org.xyzh.common.vo.BaseVO;
-import io.swagger.v3.oas.annotations.media.Schema;
-import com.alibaba.fastjson2.annotation.JSONField;
-import com.fasterxml.jackson.databind.JsonNode;
-import java.util.Date;
-import java.util.List;
-
-/**
- * 工单VO
- * 用于前端展示工单信息
- */
-@Data
-@EqualsAndHashCode(callSuper = true)
-@Schema(description = "工单VO")
-public class TicketVO extends BaseVO {
-    private static final long serialVersionUID = 1L;
-    
-    @Schema(description = "工单ID")
-    private String ticketId;
-    
-    @Schema(description = "工单编号")
-    private String ticketNo;
-    
-    @Schema(description = "客户ID")
-    private String customerId;
-    
-    @Schema(description = "客户姓名")
-    private String customerName;
-    
-    @Schema(description = "客户电话")
-    private String customerPhone;
-    
-    @Schema(description = "关联会话ID")
-    private String conversationId;
-    
-    @Schema(description = "工单类型")
-    private String ticketType;
-    
-    @Schema(description = "工单类型名称")
-    private String ticketTypeName;
-    
-    @Schema(description = "工单分类")
-    private String ticketCategory;
-    
-    @Schema(description = "优先级")
-    private String priority;
-    
-    @Schema(description = "优先级名称")
-    private String priorityName;
-    
-    @Schema(description = "优先级颜色")
-    private String priorityColor;
-    
-    @Schema(description = "工单标题")
-    private String title;
-    
-    @Schema(description = "问题描述")
-    private String description;
-    
-    @Schema(description = "附件ID数组")
-    private List<String> attachments;
-    
-    @Schema(description = "附件数量")
-    private Integer attachmentCount;
-    
-    @Schema(description = "工单来源")
-    private String ticketSource;
-    
-    @Schema(description = "工单来源名称")
-    private String ticketSourceName;
-    
-    @Schema(description = "分配给（处理人ID）")
-    private String assignedTo;
-    
-    @Schema(description = "处理人姓名")
-    private String assignedToName;
-    
-    @Schema(description = "分配部门")
-    private String assignedDept;
-    
-    @Schema(description = "分配部门名称")
-    private String assignedDeptName;
-    
-    @Schema(description = "工单状态")
-    private String ticketStatus;
-    
-    @Schema(description = "工单状态名称")
-    private String ticketStatusName;
-    
-    @Schema(description = "工单状态颜色")
-    private String statusColor;
-    
-    @Schema(description = "解决方案")
-    private String resolution;
-    
-    @Schema(description = "解决时间", format = "date-time")
-    @JSONField(format = "yyyy-MM-dd HH:mm:ss")
-    private Date resolutionTime;
-    
-    @Schema(description = "关闭时间", format = "date-time")
-    @JSONField(format = "yyyy-MM-dd HH:mm:ss")
-    private Date closeTime;
-    
-    @Schema(description = "首次响应时间", format = "date-time")
-    @JSONField(format = "yyyy-MM-dd HH:mm:ss")
-    private Date responseTime;
-    
-    @Schema(description = "SLA截止时间", format = "date-time")
-    @JSONField(format = "yyyy-MM-dd HH:mm:ss")
-    private Date slaDeadline;
-    
-    @Schema(description = "是否逾期", defaultValue = "false")
-    private Boolean isOverdue;
-    
-    @Schema(description = "距离SLA截止的剩余时间（分钟）")
-    private Integer slaRemainingMinutes;
-    
-    @Schema(description = "客户评分（1-5星）")
-    private Integer customerRating;
-    
-    @Schema(description = "客户反馈")
-    private String customerFeedback;
-    
-    @Schema(description = "CRM系统工单ID")
-    private String crmTicketId;
-    
-    @Schema(description = "同步状态")
-    private String syncStatus;
-    
-    @Schema(description = "同步状态名称")
-    private String syncStatusName;
-    
-    @Schema(description = "工单标签")
-    private List<String> tags;
-    
-    @Schema(description = "工单元数据")
-    private JsonNode metadata;
-    
-    @Schema(description = "处理记录数量")
-    private Integer logCount;
-    
-    @Schema(description = "创建者姓名")
-    private String creatorName;
-    
-    @Schema(description = "更新者姓名")
-    private String updaterName;
-}

urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/WorkcaseProcessVO.java

@@ -0,0 +1,44 @@
+package org.xyzh.api.workcase.vo;
+
+import java.util.List;
+
+import org.xyzh.common.vo.BaseVO;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+import lombok.EqualsAndHashCode;
+
+/**
+ * @description    工单过程VO
+ * @filename    WorkcaseProcessVO.java
+ * @author    yslg
+ * @copyright xyzh
+ * @since 2025-12-31
+ */
+@Data
+@EqualsAndHashCode(callSuper = true)
+@Schema(description = "工单过程VO")
+public class WorkcaseProcessVO extends BaseVO {
+    private static final long serialVersionUID = 1L;
+
+    @Schema(description = "工单ID")
+    private String workcaseId;
+
+    @Schema(description = "过程ID")
+    private String processId;
+
+    @Schema(description = "动作 info：记录，assign：指派，redeploy：转派，repeal：撤销，finish：完成")
+    private String action;
+
+    @Schema(description = "消息")
+    private String message;
+
+    @Schema(description = "携带文件列表")
+    private List<String> files;
+
+    @Schema(description = "处理人ID（指派、转派专属）")
+    private String processor;
+
+    @Schema(description = "处理人名称")
+    private String processorName;
+}

urbanLifelineServ/dify/动态知识库检索.yml

@@ -0,0 +1,368 @@
+app:
+  description: 根据用户指定的知识库进行检索，返回相似片段结构化数据。
+  icon: 🤖
+  icon_background: '#FFEAD5'
+  mode: workflow
+  name: 动态知识库检索
+  use_icon_as_answer_icon: false
+dependencies: []
+kind: app
+version: 0.5.0
+workflow:
+  conversation_variables: []
+  environment_variables: []
+  features:
+    file_upload:
+      allowed_file_extensions:
+      - .JPG
+      - .JPEG
+      - .PNG
+      - .GIF
+      - .WEBP
+      - .SVG
+      allowed_file_types:
+      - image
+      allowed_file_upload_methods:
+      - local_file
+      - remote_url
+      enabled: false
+      fileUploadConfig:
+        audio_file_size_limit: 50
+        batch_count_limit: 5
+        file_size_limit: 15
+        image_file_batch_limit: 10
+        image_file_size_limit: 10
+        single_chunk_attachment_limit: 10
+        video_file_size_limit: 100
+        workflow_file_upload_limit: 10
+      image:
+        enabled: false
+        number_limits: 3
+        transfer_methods:
+        - local_file
+        - remote_url
+      number_limits: 3
+    opening_statement: ''
+    retriever_resource:
+      enabled: true
+    sensitive_word_avoidance:
+      enabled: false
+    speech_to_text:
+      enabled: false
+    suggested_questions: []
+    suggested_questions_after_answer:
+      enabled: false
+    text_to_speech:
+      enabled: false
+      language: ''
+      voice: ''
+  graph:
+    edges:
+    - data:
+        isInIteration: false
+        isInLoop: false
+        sourceType: code
+        targetType: iteration
+      id: 1747125551298-source-1747125586388-target
+      selected: false
+      source: '1747125551298'
+      sourceHandle: source
+      target: '1747125586388'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInIteration: true
+        isInLoop: false
+        iteration_id: '1747125586388'
+        sourceType: iteration-start
+        targetType: http-request
+      id: 1747125586388start-source-1747125795256-target
+      source: 1747125586388start
+      sourceHandle: source
+      target: '1747125795256'
+      targetHandle: target
+      type: custom
+      zIndex: 1002
+    - data:
+        isInIteration: false
+        isInLoop: false
+        sourceType: iteration
+        targetType: code
+      id: 1747125586388-source-1747125859504-target
+      source: '1747125586388'
+      sourceHandle: source
+      target: '1747125859504'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInIteration: false
+        isInLoop: false
+        sourceType: code
+        targetType: end
+      id: 1747125859504-source-1747125871123-target
+      source: '1747125859504'
+      sourceHandle: source
+      target: '1747125871123'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInLoop: false
+        sourceType: start
+        targetType: code
+      id: 1747125462435-source-1747125551298-target
+      source: '1747125462435'
+      sourceHandle: source
+      target: '1747125551298'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    nodes:
+    - data:
+        desc: ''
+        selected: false
+        title: 开始
+        type: start
+        variables:
+        - label: 知识库集（多个Id使用英文逗号隔开）
+          max_length: 256
+          options: []
+          required: true
+          type: text-input
+          variable: dataset_ids
+        - label: 用户问题
+          max_length: 256
+          options: []
+          required: true
+          type: text-input
+          variable: query
+        - default: ''
+          hint: ''
+          label: dataset_apikey
+          max_length: 100
+          options: []
+          placeholder: ''
+          required: true
+          type: text-input
+          variable: dataset_apikey
+      height: 161
+      id: '1747125462435'
+      position:
+        x: 80
+        y: 282
+      positionAbsolute:
+        x: 80
+        y: 282
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    - data:
+        code: "\nimport json\ndef main(dataset_ids:str):\n    return {\n        \"\
+          result\": json.loads(dataset_ids)\n    }\n"
+        code_language: python3
+        desc: ''
+        outputs:
+          result:
+            children: null
+            type: array[string]
+        selected: false
+        title: 知识库集
+        type: code
+        variables:
+        - value_selector:
+          - '1747125462435'
+          - dataset_ids
+          value_type: string
+          variable: dataset_ids
+      height: 52
+      id: '1747125551298'
+      position:
+        x: 682
+        y: 282
+      positionAbsolute:
+        x: 682
+        y: 282
+      selected: true
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    - data:
+        desc: ''
+        error_handle_mode: terminated
+        height: 231
+        is_parallel: true
+        iterator_selector:
+        - '1747125551298'
+        - result
+        output_selector:
+        - '1747125795256'
+        - body
+        output_type: array[string]
+        parallel_nums: 10
+        selected: false
+        start_node_id: 1747125586388start
+        title: 迭代
+        type: iteration
+        width: 388
+      height: 231
+      id: '1747125586388'
+      position:
+        x: 988
+        y: 282
+      positionAbsolute:
+        x: 988
+        y: 282
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 388
+      zIndex: 1
+    - data:
+        desc: ''
+        isInIteration: true
+        selected: false
+        title: ''
+        type: iteration-start
+      draggable: false
+      height: 48
+      id: 1747125586388start
+      parentId: '1747125586388'
+      position:
+        x: 24
+        y: 68
+      positionAbsolute:
+        x: 1012
+        y: 350
+      selectable: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom-iteration-start
+      width: 44
+      zIndex: 1002
+    - data:
+        authorization:
+          config: null
+          type: no-auth
+        body:
+          data:
+          - id: key-value-274
+            key: ''
+            type: text
+            value: '{
+
+              "query": {{#1747125462435.query#}}
+
+              }'
+          type: json
+        desc: ''
+        headers: 'Authorization:Bearer {{#1747125462435.dataset_apikey#}}
+
+          Content-Type:application/json'
+        isInIteration: true
+        isInLoop: false
+        iteration_id: '1747125586388'
+        method: post
+        params: ''
+        retry_config:
+          max_retries: 3
+          retry_enabled: false
+          retry_interval: 100
+        selected: false
+        ssl_verify: true
+        timeout:
+          max_connect_timeout: 0
+          max_read_timeout: 0
+          max_write_timeout: 0
+        title: HTTP 请求
+        type: http-request
+        url: http://nginx:80/v1/datasets/{{#1747125586388.item#}}/retrieve
+        variables: []
+      height: 111
+      id: '1747125795256'
+      parentId: '1747125586388'
+      position:
+        x: 120.421417167448
+        y: 54
+      positionAbsolute:
+        x: 1108.421417167448
+        y: 336
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+      zIndex: 1002
+    - data:
+        code: "\nfunction main({arg1}) {\n    const result = [];\n    \n    // 判断arg1是否为空\n\
+          \    if (!arg1 || arg1.length === 0) {\n        return {\n            result:\
+          \ JSON.stringify([])  // 返回空数组的JSON字符串\n        };\n    }\n    \n    //\
+          \ 遍历arg1中的每个元素\n    for (const str of arg1) {\n        try {\n         \
+          \   // 解析JSON\n            const parsed = JSON.parse(str);\n           \
+          \ // 检查是否有records属性且不为空数组\n            if (parsed.records && Array.isArray(parsed.records)\
+          \ && parsed.records.length > 0) {\n                result.push(...parsed.records)\n\
+          \            }\n        } catch (e) {\n            // 如果JSON解析失败,跳过这个元素\n\
+          \            console.error('Failed to parse JSON:', e);\n        }\n   \
+          \ }\n    \n    // 将结果数组转换为JSON字符串返回\n    return {\n        result: JSON.stringify(result)\n\
+          \    }\n}\n"
+        code_language: javascript
+        desc: ''
+        outputs:
+          result:
+            children: null
+            type: string
+        selected: false
+        title: 知识库检索结果整理
+        type: code
+        variables:
+        - value_selector:
+          - '1747125586388'
+          - output
+          variable: arg1
+      height: 52
+      id: '1747125859504'
+      position:
+        x: 1436
+        y: 282
+      positionAbsolute:
+        x: 1436
+        y: 282
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    - data:
+        desc: ''
+        outputs:
+        - value_selector:
+          - '1747125859504'
+          - result
+          value_type: string
+          variable: output
+        selected: false
+        title: 结束
+        type: end
+      height: 88
+      id: '1747125871123'
+      position:
+        x: 1739
+        y: 282
+      positionAbsolute:
+        x: 1739
+        y: 282
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    viewport:
+      x: -33.22404773079188
+      y: -134.2994836345366
+      zoom: 0.8705505632961247
+  rag_pipeline_variables: []

urbanLifelineServ/dify/泰豪小电.yml

@@ -0,0 +1,559 @@
+app:
+  description: ''
+  icon: 🤖
+  icon_background: '#FFEAD5'
+  mode: advanced-chat
+  name: 泰豪小电
+  use_icon_as_answer_icon: false
+dependencies:
+- current_identifier: null
+  type: marketplace
+  value:
+    marketplace_plugin_unique_identifier: langgenius/siliconflow:0.0.38@4795747d4fca05fee9daf34b1bcc110ffbbfcd9112f5f9e914f90b8b5dd549e5
+    version: null
+kind: app
+version: 0.5.0
+workflow:
+  conversation_variables:
+  - description: 设备代码
+    id: 8a1c2cb7-376c-424a-914a-52e4155d9398
+    name: device_code
+    selector:
+    - conversation
+    - device_code
+    value: ''
+    value_type: string
+  - description: 知识库访问apiKey
+    id: 9e385516-ad32-4ab5-ac90-1fa7c5126d06
+    name: dataset_apikey
+    selector:
+    - conversation
+    - dataset_apikey
+    value: ''
+    value_type: string
+  - description: 知识库id集合，json序列化
+    id: a9aaff15-cf7a-4054-a607-8ce319005703
+    name: datasets
+    selector:
+    - conversation
+    - datasets
+    value: ''
+    value_type: string
+  environment_variables: []
+  features:
+    file_upload:
+      allowed_file_extensions:
+      - .JPG
+      - .JPEG
+      - .PNG
+      - .GIF
+      - .WEBP
+      - .SVG
+      allowed_file_types:
+      - image
+      allowed_file_upload_methods:
+      - local_file
+      - remote_url
+      enabled: false
+      fileUploadConfig:
+        audio_file_size_limit: 50
+        batch_count_limit: 5
+        file_size_limit: 500
+        image_file_batch_limit: 10
+        image_file_size_limit: 10
+        single_chunk_attachment_limit: 10
+        video_file_size_limit: 100
+        workflow_file_upload_limit: 10
+      image:
+        enabled: false
+        number_limits: 3
+        transfer_methods:
+        - local_file
+        - remote_url
+      number_limits: 3
+    opening_statement: ''
+    retriever_resource:
+      enabled: true
+    sensitive_word_avoidance:
+      enabled: false
+    speech_to_text:
+      enabled: false
+    suggested_questions: []
+    suggested_questions_after_answer:
+      enabled: false
+    text_to_speech:
+      enabled: false
+      language: ''
+      voice: ''
+  graph:
+    edges:
+    - data:
+        isInIteration: false
+        isInLoop: false
+        sourceType: start
+        targetType: if-else
+      id: 1766469212796-source-1766998282613-target
+      selected: false
+      source: '1766469212796'
+      sourceHandle: source
+      target: '1766998282613'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInIteration: false
+        isInLoop: false
+        sourceType: start
+        targetType: if-else
+      id: 1766469212796-source-1766998308433-target
+      selected: false
+      source: '1766469212796'
+      sourceHandle: source
+      target: '1766998308433'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInIteration: false
+        isInLoop: false
+        sourceType: if-else
+        targetType: assigner
+      id: 1766998282613-true-1766998338007-target
+      selected: false
+      source: '1766998282613'
+      sourceHandle: 'true'
+      target: '1766998338007'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInIteration: false
+        isInLoop: false
+        sourceType: if-else
+        targetType: assigner
+      id: 1766998308433-true-1766998352957-target
+      selected: false
+      source: '1766998308433'
+      sourceHandle: 'true'
+      target: '1766998352957'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInIteration: false
+        isInLoop: false
+        sourceType: assigner
+        targetType: tool
+      id: 1766998338007-source-1766998463133-target
+      selected: false
+      source: '1766998338007'
+      sourceHandle: source
+      target: '1766998463133'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInLoop: false
+        sourceType: assigner
+        targetType: tool
+      id: 1766998352957-source-1766998463133-target
+      selected: false
+      source: '1766998352957'
+      sourceHandle: source
+      target: '1766998463133'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInLoop: false
+        sourceType: if-else
+        targetType: tool
+      id: 1766998282613-false-1766998463133-target
+      selected: false
+      source: '1766998282613'
+      sourceHandle: 'false'
+      target: '1766998463133'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInLoop: false
+        sourceType: if-else
+        targetType: tool
+      id: 1766998308433-false-1766998463133-target
+      selected: false
+      source: '1766998308433'
+      sourceHandle: 'false'
+      target: '1766998463133'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInLoop: false
+        sourceType: tool
+        targetType: llm
+      id: 1766998463133-source-1766998751026-target
+      source: '1766998463133'
+      sourceHandle: source
+      target: '1766998751026'
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    - data:
+        isInLoop: false
+        sourceType: llm
+        targetType: answer
+      id: 1766998751026-source-answer-target
+      source: '1766998751026'
+      sourceHandle: source
+      target: answer
+      targetHandle: target
+      type: custom
+      zIndex: 0
+    nodes:
+    - data:
+        selected: false
+        title: 用户输入
+        type: start
+        variables:
+        - default: ''
+          hint: ''
+          label: 知识库id集合，json序列化
+          max_length: 4096
+          options: []
+          placeholder: ''
+          required: true
+          type: paragraph
+          variable: datasets
+        - default: ''
+          hint: ''
+          label: 知识库访问apiKey
+          max_length: 100
+          options: []
+          placeholder: ''
+          required: true
+          type: text-input
+          variable: dataset_apikey
+      height: 135
+      id: '1766469212796'
+      position:
+        x: 0
+        y: 33
+      positionAbsolute:
+        x: 0
+        y: 33
+      selected: true
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    - data:
+        answer: '{{#1766998751026.text#}}'
+        selected: false
+        title: 直接回复
+        type: answer
+        variables: []
+      height: 103
+      id: answer
+      position:
+        x: 1770
+        y: 87
+      positionAbsolute:
+        x: 1770
+        y: 87
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    - data:
+        cases:
+        - case_id: 'true'
+          conditions:
+          - comparison_operator: empty
+            id: 8edef3b0-823d-481c-a4eb-254a0bd42535
+            value: ''
+            varType: string
+            variable_selector:
+            - conversation
+            - datasets
+          id: 'true'
+          logical_operator: and
+        selected: false
+        title: datasets初始化
+        type: if-else
+      height: 124
+      id: '1766998282613'
+      position:
+        x: 362
+        y: 16
+      positionAbsolute:
+        x: 362
+        y: 16
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    - data:
+        cases:
+        - case_id: 'true'
+          conditions:
+          - comparison_operator: empty
+            id: 2976abfb-0b2d-43ec-bb02-f547892e39de
+            value: ''
+            varType: string
+            variable_selector:
+            - conversation
+            - dataset_apikey
+          id: 'true'
+          logical_operator: and
+        selected: false
+        title: 条件分支 2
+        type: if-else
+      height: 124
+      id: '1766998308433'
+      position:
+        x: 362
+        y: 220
+      positionAbsolute:
+        x: 362
+        y: 220
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    - data:
+        items:
+        - input_type: variable
+          operation: over-write
+          value:
+          - '1766469212796'
+          - datasets
+          variable_selector:
+          - conversation
+          - datasets
+          write_mode: over-write
+        selected: false
+        title: 变量赋值
+        type: assigner
+        version: '2'
+      height: 84
+      id: '1766998338007'
+      position:
+        x: 724
+        y: 0
+      positionAbsolute:
+        x: 724
+        y: 0
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    - data:
+        items:
+        - input_type: variable
+          operation: over-write
+          value:
+          - '1766469212796'
+          - dataset_apikey
+          variable_selector:
+          - conversation
+          - dataset_apikey
+          write_mode: over-write
+        selected: false
+        title: 变量赋值 2
+        type: assigner
+        version: '2'
+      height: 84
+      id: '1766998352957'
+      position:
+        x: 724
+        y: 185
+      positionAbsolute:
+        x: 724
+        y: 185
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    - data:
+        is_team_authorization: true
+        paramSchemas:
+        - auto_generate: null
+          default: null
+          form: llm
+          human_description:
+            en_US: ''
+            ja_JP: ''
+            pt_BR: ''
+            zh_Hans: ''
+          label:
+            en_US: 知识库集（多个Id使用英文逗号隔开）
+            ja_JP: 知识库集（多个Id使用英文逗号隔开）
+            pt_BR: 知识库集（多个Id使用英文逗号隔开）
+            zh_Hans: 知识库集（多个Id使用英文逗号隔开）
+          llm_description: ''
+          max: null
+          min: null
+          name: dataset_ids
+          options: []
+          placeholder:
+            en_US: ''
+            ja_JP: ''
+            pt_BR: ''
+            zh_Hans: ''
+          precision: null
+          required: true
+          scope: null
+          template: null
+          type: string
+        - auto_generate: null
+          default: null
+          form: llm
+          human_description:
+            en_US: ''
+            ja_JP: ''
+            pt_BR: ''
+            zh_Hans: ''
+          label:
+            en_US: 用户问题
+            ja_JP: 用户问题
+            pt_BR: 用户问题
+            zh_Hans: 用户问题
+          llm_description: ''
+          max: null
+          min: null
+          name: query
+          options: []
+          placeholder:
+            en_US: ''
+            ja_JP: ''
+            pt_BR: ''
+            zh_Hans: ''
+          precision: null
+          required: true
+          scope: null
+          template: null
+          type: string
+        - auto_generate: null
+          default: ''
+          form: llm
+          human_description:
+            en_US: ''
+            ja_JP: ''
+            pt_BR: ''
+            zh_Hans: ''
+          label:
+            en_US: dataset_apikey
+            ja_JP: dataset_apikey
+            pt_BR: dataset_apikey
+            zh_Hans: dataset_apikey
+          llm_description: ''
+          max: null
+          min: null
+          name: dataset_apikey
+          options: []
+          placeholder:
+            en_US: ''
+            ja_JP: ''
+            pt_BR: ''
+            zh_Hans: ''
+          precision: null
+          required: true
+          scope: null
+          template: null
+          type: string
+        params:
+          dataset_apikey: ''
+          dataset_ids: ''
+          query: ''
+        plugin_id: null
+        plugin_unique_identifier: null
+        provider_icon:
+          background: '#FFEAD5'
+          content: 🤖
+        provider_id: 5d6141ab-e1ad-401f-a8b6-da6ce4dd682f
+        provider_name: 动态知识库检索
+        provider_type: workflow
+        selected: false
+        title: 动态知识库检索
+        tool_configurations: {}
+        tool_description: 根据用户指定的知识库进行检索，返回相似片段结构化数据。
+        tool_label: 动态知识库检索
+        tool_name: dynamic_dataset
+        tool_node_version: '2'
+        tool_parameters:
+          dataset_apikey:
+            type: mixed
+            value: '{{#conversation.dataset_apikey#}}'
+          dataset_ids:
+            type: mixed
+            value: '{{#conversation.datasets#}}'
+          query:
+            type: mixed
+            value: '{{#sys.query#}}'
+        type: tool
+      height: 52
+      id: '1766998463133'
+      position:
+        x: 1086
+        y: 113
+      positionAbsolute:
+        x: 1086
+        y: 113
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    - data:
+        context:
+          enabled: true
+          variable_selector:
+          - '1766998463133'
+          - text
+        model:
+          completion_params:
+            temperature: 0.7
+          mode: chat
+          name: Pro/moonshotai/Kimi-K2-Instruct
+          provider: langgenius/siliconflow/siliconflow
+        prompt_config:
+          jinja2_variables:
+          - value_selector:
+            - '1766998463133'
+            - text
+            variable: text
+        prompt_template:
+        - edition_type: jinja2
+          id: 1ee839fc-fff4-41b5-bbe3-b778b428cef4
+          jinja2_text: 根据知识库内容{{ text }}回答用户问题
+          role: system
+          text: ''
+        selected: false
+        title: LLM
+        type: llm
+        vision:
+          enabled: false
+      height: 88
+      id: '1766998751026'
+      position:
+        x: 1428
+        y: 95
+      positionAbsolute:
+        x: 1428
+        y: 95
+      selected: false
+      sourcePosition: right
+      targetPosition: left
+      type: custom
+      width: 242
+    viewport:
+      x: -671.7
+      y: 334.55
+      zoom: 0.7
+  rag_pipeline_variables: []

urbanLifelineServ/file/src/main/resources/application.yml

@@ -29,7 +29,6 @@ security:
 spring:
   application:
     name: file-service
-  
   # ================== Spring Cloud Nacos ==================
   cloud:
     nacos:
@@ -57,8 +56,8 @@ spring:
   servlet:
     multipart:
       enabled: true
-      max-file-size: 100MB
-      max-request-size: 100MB
+      max-file-size: 500MB
+      max-request-size: 500MB
 
 # ================== SpringDoc ==================
 springdoc:
@@ -79,6 +78,7 @@ dubbo:
     name: urban-lifeline-file
     qos-enable: false
   protocol:
+    payload: 110100480 
     name: dubbo
     port: -1
   registry:

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseChatController.java

@@ -1,6 +1,7 @@
 package org.xyzh.workcase.controller;
 
 import jakarta.servlet.http.HttpServletRequest;
+import java.util.Map;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.security.access.prepost.PreAuthorize;
 import org.springframework.validation.annotation.Validated;
@@ -40,6 +41,7 @@ import io.swagger.v3.oas.annotations.Operation;
 
 import java.util.Arrays;
 import java.util.Date;
+import java.util.Map;
 
 import io.swagger.v3.oas.annotations.tags.Tag;
 
@@ -58,7 +60,7 @@ import io.swagger.v3.oas.annotations.tags.Tag;
 @Validated
 @RestController
 @RequestMapping("/workcase/chat")
-public class WorkcaseChatContorller {
+public class WorkcaseChatController {
 
     @Autowired
     private WorkcaseChatService workcaseChatService;
@@ -76,7 +78,8 @@ public class WorkcaseChatContorller {
     @PostMapping("/room")
     public ResultDomain<TbChatRoomDTO> createChatRoom(@RequestBody TbChatRoomDTO chatRoom) {
         ValidationResult vr = ValidationUtils.validate(chatRoom, Arrays.asList(
-            ValidationUtils.requiredString("guestId", "来客ID")
+            ValidationUtils.requiredString("guestId", "来客ID"),
+            ValidationUtils.requiredString("deviceCode", "设备代码")
         ));
         if (!vr.isValid()) {
             return ResultDomain.failure(vr.getAllErrors());
@@ -109,6 +112,31 @@ public class WorkcaseChatContorller {
         return chatRoomService.closeChatRoom(roomId, closedBy);
     }
 
+        /**
+     * 提交聊天室服务评分
+     * @param roomId 聊天室ID
+     * @param commentLevel 评分（1-5星）
+     * @return 提交结果
+     */
+    @Operation(summary = "提交聊天室服务评分")
+    @PreAuthorize("hasAuthority('workcase:room:view')")
+    @PostMapping("/room/{roomId}/comment")
+    public ResultDomain<Boolean> submitComment(
+            @PathVariable("roomId") String roomId,
+            @RequestBody Map<String, Integer> body) {
+
+        Integer commentLevel = body.get("commentLevel");
+        if (commentLevel == null || commentLevel < 1 || commentLevel > 5) {
+            return ResultDomain.failure("评分必须在1-5之间");
+        }
+
+        // 获取当前登录用户ID
+        String userId = LoginUtil.getCurrentUserId();
+
+        // 调用服务层提交评分
+        return chatRoomService.submitCommentLevel(roomId, commentLevel, userId);
+    }
+
     @Operation(summary = "获取聊天室详情")
     @PreAuthorize("hasAuthority('workcase:room:view')")
     @GetMapping("/room/{roomId}")

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseController.java

@@ -14,6 +14,7 @@ import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
 import org.xyzh.api.workcase.service.WorkcaseService;
+import org.xyzh.api.workcase.vo.WorkcaseProcessVO;
 import org.xyzh.common.auth.utils.LoginUtil;
 import org.xyzh.common.core.domain.LoginDomain;
 import org.xyzh.common.core.domain.ResultDomain;
@@ -49,7 +50,8 @@ public class WorkcaseController {
     @PostMapping
     public ResultDomain<TbWorkcaseDTO> createWorkcase(@RequestBody TbWorkcaseDTO workcase) {
         ValidationResult vr = ValidationUtils.validate(workcase, Arrays.asList(
-            ValidationUtils.requiredString("deviceNamePlateImg", "设备名称牌图片"),
+            ValidationUtils.requiredString("deviceNamePlate", "设备名称牌图片"),
+            ValidationUtils.requiredString("deviceCode", "设备代码"),
             ValidationUtils.requiredString("type", "问题类型"),
             ValidationUtils.requiredString("userId", "用户ID"),
             ValidationUtils.requiredString("username", "用户名称")
@@ -176,14 +178,14 @@ public class WorkcaseController {
     @Operation(summary = "查询工单处理过程列表")
     @PreAuthorize("hasAuthority('workcase:ticket:process')")
     @PostMapping("/process/list")
-    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(@RequestBody TbWorkcaseProcessDTO filter) {
+    public ResultDomain<WorkcaseProcessVO> getWorkcaseProcessList(@RequestBody TbWorkcaseProcessDTO filter) {
         return workcaseService.getWorkcaseProcessList(filter);
     }
 
     @Operation(summary = "分页查询工单处理过程")
     @PreAuthorize("hasAuthority('workcase:ticket:process')")
     @PostMapping("/process/page")
-    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(@RequestBody PageRequest<TbWorkcaseProcessDTO> pageRequest) {
+    public ResultDomain<WorkcaseProcessVO> getWorkcaseProcessPage(@RequestBody PageRequest<TbWorkcaseProcessDTO> pageRequest) {
         ValidationResult vr = ValidationUtils.validate(pageRequest, Arrays.asList(
             ValidationUtils.requiredNumber("pageParam.page", "页码", 1, null),
             ValidationUtils.requiredNumber("pageParam.pageSize", "每页数量", 1, 100)

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/listener/ChatMessageListener.java

@@ -67,6 +67,21 @@ public class ChatMessageListener implements MessageListener {
                 // 转发到聊天室列表订阅者，前端刷新列表状态
                 messagingTemplate.convertAndSend("/topic/chat/list-update", chatMessage);
                 logger.debug("列表更新已转发到STOMP: /topic/chat/list-update");
+
+                // 同时转发到对应聊天室频道，确保聊天窗口也能收到消息
+                String roomId = chatMessage.getRoomId();
+                if (roomId != null && !roomId.isEmpty()) {
+                    // 查询完整的VO数据
+                    ChatRoomMessageVO messageVO = chatMessageMapper.selectChatMessageVOById(chatMessage.getMessageId());
+                    if (messageVO != null) {
+                        messagingTemplate.convertAndSend("/topic/chat/" + roomId, messageVO);
+                        logger.debug("列表更新消息同时转发到聊天室: /topic/chat/{}", roomId);
+                    } else {
+                        // 如果查不到VO（可能事务未提交），直接用DTO转发
+                        logger.warn("未找到消息VO，使用DTO转发: messageId={}", chatMessage.getMessageId());
+                        messagingTemplate.convertAndSend("/topic/chat/" + roomId, chatMessage);
+                    }
+                }
             }
         } catch (Exception e) {
             logger.error("处理Redis消息失败", e);

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseProcessMapper.java

@@ -5,6 +5,7 @@ import java.util.List;
 import org.apache.ibatis.annotations.Mapper;
 import org.apache.ibatis.annotations.Param;
 import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
+import org.xyzh.api.workcase.vo.WorkcaseProcessVO;
 import org.xyzh.common.core.page.PageParam;
 
 /**
@@ -40,12 +41,12 @@ public interface TbWorkcaseProcessMapper {
     /**
      * 查询工单过程列表
      */
-    List<TbWorkcaseProcessDTO> selectWorkcaseProcessList(@Param("filter") TbWorkcaseProcessDTO filter);
+    List<WorkcaseProcessVO> selectWorkcaseProcessList(@Param("filter") TbWorkcaseProcessDTO filter);
 
     /**
      * 分页查询工单过程
      */
-    List<TbWorkcaseProcessDTO> selectWorkcaseProcessPage(@Param("filter") TbWorkcaseProcessDTO filter, @Param("pageParam") PageParam pageParam);
+    List<WorkcaseProcessVO> selectWorkcaseProcessPage(@Param("filter") TbWorkcaseProcessDTO filter, @Param("pageParam") PageParam pageParam);
 
     /**
      * 统计工单过程数量

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/ChatRoomServiceImpl.java

@@ -122,7 +122,11 @@ public class ChatRoomServiceImpl implements ChatRoomService {
             }
             // 从AI同步对话历史
             if(NonUtils.isNotEmpty(chatRoom.getAiSessionId())){
+                try{
                     syncAiChatMessages(chatRoom);
+                }catch(Exception ex){
+                    return ResultDomain.failure("创建失败");
+                }
             }
 
             return ResultDomain.success("创建成功", chatRoom);
@@ -680,7 +684,8 @@ public class ChatRoomServiceImpl implements ChatRoomService {
                 roomMsg.setMessageType("text");
                 roomMsg.setStatus("sent");
                 roomMsg.setFiles(aiMsg.getFiles());
-                roomMsg.setSendTime(new Date(baseTime + i * 1000L));
+                roomMsg.setSendTime(aiMsg.getCreateTime());
+                roomMsg.setCreateTime(aiMsg.getCreateTime());
                 roomMsg.setIsAiMessage(true);
                 roomMsg.setAiMessageId(aiMsg.getMessageId());
                 roomMsg.setCreator(chatRoom.getGuestId());
@@ -764,4 +769,60 @@ public class ChatRoomServiceImpl implements ChatRoomService {
             logger.error("发布列表更新到Redis失败", e);
         }
     }
+
+    // ========================= 聊天室评分管理 ==========================
+
+    @Override
+    @Transactional
+    public ResultDomain<Boolean> submitCommentLevel(String roomId, Integer commentLevel, String userId) {
+        logger.info("提交聊天室服务评分: roomId={}, commentLevel={}, userId={}", roomId, commentLevel, userId);
+
+        // 参数校验
+        if (NonUtils.isEmpty(roomId)) {
+            return ResultDomain.failure("聊天室ID不能为空");
+        }
+        if (commentLevel == null || commentLevel < 1 || commentLevel > 5) {
+            return ResultDomain.failure("评分必须在1-5星之间");
+        }
+
+        try {
+            // 1. 检查聊天室是否存在
+            TbChatRoomDTO chatRoom = chatRoomMapper.selectChatRoomById(roomId);
+            if (chatRoom == null) {
+                return ResultDomain.failure("聊天室不存在");
+            }
+
+            // 2. 检查用户是否是聊天室成员（来客）
+            if (!userId.equals(chatRoom.getGuestId())) {
+                return ResultDomain.failure("只有来客可以对服务进行评分");
+            }
+
+            // 3. 检查是否已评分
+            if (chatRoom.getCommentLevel() != null && chatRoom.getCommentLevel() > 0) {
+                return ResultDomain.failure("已经评分过了，不能重复评分");
+            }
+
+            // 4. 更新评分
+            TbChatRoomDTO updateRoom = new TbChatRoomDTO();
+            updateRoom.setRoomId(roomId);
+            updateRoom.setCommentLevel(commentLevel);
+
+            int rows = chatRoomMapper.updateChatRoom(updateRoom);
+            if (rows > 0) {
+                logger.info("聊天室服务评分成功: roomId={}, commentLevel={}", roomId, commentLevel);
+
+                // TODO: 后续可以在这里更新客服人员的平均满意度评分
+                // updateCustomerServiceSatisfaction(chatRoom, commentLevel);
+
+                return ResultDomain.success("评分成功",true);
+            } else {
+                return ResultDomain.failure("评分提交失败");
+            }
+
+        } catch (Exception e) {
+            logger.error("提交聊天室服务评分失败: roomId={}, commentLevel={}", roomId, commentLevel, e);
+            return ResultDomain.failure("评分提交失败: " + e.getMessage());
+        }
+    }
 }
+

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java

@@ -25,6 +25,7 @@ import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
 import org.xyzh.api.workcase.service.WorkcaseService;
+import org.xyzh.api.workcase.vo.WorkcaseProcessVO;
 import org.xyzh.common.auth.utils.LoginUtil;
 import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageDomain;
@@ -370,10 +371,38 @@ public class WorkcaseServiceImpl implements WorkcaseService {
                 workcaseMapper.updateWorkcase(workcase);
             }
         } else if (WorkcaseProcessAction.FINISH.getName().equals(action)) {
+            // 1. 更新工单状态为已完成
             TbWorkcaseDTO workcase = new TbWorkcaseDTO();
             workcase.setWorkcaseId(workcaseProcess.getWorkcaseId());
             workcase.setStatus("done");
             workcaseMapper.updateWorkcase(workcase);
+
+            // 2. 发送系统评分消息到聊天室
+            try {
+                TbWorkcaseDTO workcaseData = workcaseMapper.selectWorkcaseById(workcaseProcess.getWorkcaseId());
+                if (workcaseData != null && workcaseData.getRoomId() != null) {
+                    // 创建系统评分消息
+                    org.xyzh.api.workcase.dto.TbChatRoomMessageDTO commentMessage = new org.xyzh.api.workcase.dto.TbChatRoomMessageDTO();
+                    commentMessage.setMessageId(IdUtil.generateUUID());
+                    commentMessage.setOptsn(IdUtil.getOptsn());
+                    commentMessage.setRoomId(workcaseData.getRoomId());
+                    commentMessage.setSenderId("system");
+                    commentMessage.setSenderType("system"); // 系统消息
+                    commentMessage.setSenderName("系统");
+                    commentMessage.setMessageType("comment"); // 评分消息
+                    commentMessage.setContent("请为本次服务评分");
+                    commentMessage.setStatus("sent");
+                    commentMessage.setCreator("system");
+
+                    // 发送消息到聊天室
+                    chatRoomService.sendMessage(commentMessage);
+                    logger.info("工单完成，已发送系统评分消息: workcaseId={}, roomId={}",
+                        workcaseProcess.getWorkcaseId(), workcaseData.getRoomId());
+                }
+            } catch (Exception e) {
+                logger.error("发送系统评分消息失败: workcaseId={}", workcaseProcess.getWorkcaseId(), e);
+                // 不影响工单完成流程，只记录错误日志
+            }
         } else if (WorkcaseProcessAction.REPEAL.getName().equals(action)) {
             TbWorkcaseDTO workcase = new TbWorkcaseDTO();
             workcase.setWorkcaseId(workcaseProcess.getWorkcaseId());
@@ -417,21 +446,21 @@ public class WorkcaseServiceImpl implements WorkcaseService {
     }
 
     @Override
-    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter) {
-        List<TbWorkcaseProcessDTO> list = workcaseProcessMapper.selectWorkcaseProcessList(filter);
+    public ResultDomain<WorkcaseProcessVO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter) {
+        List<WorkcaseProcessVO> list = workcaseProcessMapper.selectWorkcaseProcessList(filter);
         return ResultDomain.success("查询成功", list);
     }
 
     @Override
-    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest) {
+    public ResultDomain<WorkcaseProcessVO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest) {
         TbWorkcaseProcessDTO filter = pageRequest.getFilter();
         PageParam pageParam = pageRequest.getPageParam();
         
-        List<TbWorkcaseProcessDTO> list = workcaseProcessMapper.selectWorkcaseProcessPage(filter, pageParam);
+        List<WorkcaseProcessVO> list = workcaseProcessMapper.selectWorkcaseProcessPage(filter, pageParam);
         long total = workcaseProcessMapper.countWorkcaseProcesses(filter);
         
         pageParam.setTotal((int) total);
-        PageDomain<TbWorkcaseProcessDTO> pageDomain = new PageDomain<>(pageParam, list);
+        PageDomain<WorkcaseProcessVO> pageDomain = new PageDomain<>(pageParam, list);
         return ResultDomain.success("查询成功", pageDomain);
     }
 

urbanLifelineServ/workcase/src/main/resources/application-dev.yml

@@ -32,7 +32,12 @@ security:
 spring:
   application:
     name: workcase-service
-  
+  # 文件上传配置
+  servlet:
+    multipart:
+      enabled: true
+      max-file-size: 500MB
+      max-request-size: 500MB
   # ================== Spring Cloud Nacos ==================
   cloud:
     nacos:
@@ -75,6 +80,7 @@ dubbo:
     name: urban-lifeline-workcase
     qos-enable: false
   protocol:
+    payload: 110100480 
     name: dubbo
     port: -1
   registry:

urbanLifelineServ/workcase/src/main/resources/mapper/TbChatMessageMapper.xml

@@ -54,7 +54,7 @@
 
     <insert id="insertChatMessage" parameterType="org.xyzh.api.workcase.dto.TbChatRoomMessageDTO">
         INSERT INTO workcase.tb_chat_room_message (
-            optsn, message_id, room_id, sender_id, sender_type, sender_name, content, creator
+            optsn, message_id, room_id, sender_id, sender_type, sender_name, content, creator,send_time
             <if test="messageType != null">, message_type</if>
             <if test="files != null">, files</if>
             <if test="contentExtra != null">, content_extra</if>
@@ -62,8 +62,9 @@
             <if test="isAiMessage != null">, is_ai_message</if>
             <if test="aiMessageId != null">, ai_message_id</if>
             <if test="status != null">, status</if>
+            <if test="createTime != null">, create_time</if>
         ) VALUES (
-            #{optsn}, #{messageId}, #{roomId}, #{senderId}, #{senderType}, #{senderName}, #{content}, #{creator}
+            #{optsn}, #{messageId}, #{roomId}, #{senderId}, #{senderType}, #{senderName}, #{content}, #{creator},#{sendTime}
             <if test="messageType != null">, #{messageType}</if>
             <if test="files != null">, #{files, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler}</if>
             <if test="contentExtra != null">, #{contentExtra, typeHandler=org.xyzh.common.jdbc.handler.FastJson2TypeHandler}::jsonb</if>
@@ -71,6 +72,7 @@
             <if test="isAiMessage != null">, #{isAiMessage}</if>
             <if test="aiMessageId != null">, #{aiMessageId}</if>
             <if test="status != null">, #{status}</if>
+            <if test="createTime != null">, #{createTime}</if>
         )
     </insert>
 

urbanLifelineServ/workcase/src/main/resources/mapper/TbChatRoomMapper.xml

@@ -13,8 +13,10 @@
         <result column="guest_name" property="guestName" jdbcType="VARCHAR"/>
         <result column="ai_session_id" property="aiSessionId" jdbcType="VARCHAR"/>
         <result column="message_count" property="messageCount" jdbcType="INTEGER"/>
+        <result column="device_code" property="deviceCode" jdbcType="VARCHAR"/>
         <result column="last_message_time" property="lastMessageTime" jdbcType="TIMESTAMP"/>
         <result column="last_message" property="lastMessage" jdbcType="VARCHAR"/>
+        <result column="comment_level" property="commentLevel" jdbcType="INTEGER"/>
         <result column="closed_by" property="closedBy" jdbcType="VARCHAR"/>
         <result column="closed_time" property="closedTime" jdbcType="TIMESTAMP"/>
         <result column="creator" property="creator" jdbcType="VARCHAR"/>
@@ -35,9 +37,11 @@
         <result column="guest_name" property="guestName" jdbcType="VARCHAR"/>
         <result column="ai_session_id" property="aiSessionId" jdbcType="VARCHAR"/>
         <result column="message_count" property="messageCount" jdbcType="INTEGER"/>
+        <result column="device_code" property="deviceCode" jdbcType="VARCHAR"/>
         <result column="unread_count" property="unreadCount" jdbcType="INTEGER"/>
         <result column="last_message_time" property="lastMessageTime" jdbcType="TIMESTAMP"/>
         <result column="last_message" property="lastMessage" jdbcType="VARCHAR"/>
+        <result column="comment_level" property="commentLevel" jdbcType="INTEGER"/>
         <result column="closed_by" property="closedBy" jdbcType="VARCHAR"/>
         <result column="closed_time" property="closedTime" jdbcType="TIMESTAMP"/>
         <result column="creator" property="creator" jdbcType="VARCHAR"/>
@@ -49,13 +53,13 @@
 
     <sql id="Base_Column_List">
         room_id, optsn, workcase_id, room_name, room_type, status, guest_id, guest_name,
-        ai_session_id, message_count, last_message_time, last_message, closed_by, closed_time,
+        ai_session_id, message_count, device_code, last_message_time, last_message, comment_level, closed_by, closed_time,
         creator, create_time, update_time, delete_time, deleted
     </sql>
 
     <insert id="insertChatRoom" parameterType="org.xyzh.api.workcase.dto.TbChatRoomDTO">
         INSERT INTO workcase.tb_chat_room (
-            optsn, room_id, workcase_id, room_name, guest_id, guest_name, creator
+            optsn, room_id, workcase_id, room_name, guest_id, guest_name, device_code, creator
             <if test="roomType != null">, room_type</if>
             <if test="status != null">, status</if>
             <if test="aiSessionId != null">, ai_session_id</if>
@@ -63,7 +67,7 @@
             <if test="lastMessageTime != null">, last_message_time</if>
             <if test="lastMessage != null">, last_message</if>
         ) VALUES (
-            #{optsn}, #{roomId}, #{workcaseId}, #{roomName}, #{guestId}, #{guestName}, #{creator}
+            #{optsn}, #{roomId}, #{workcaseId}, #{roomName}, #{guestId}, #{guestName}, #{deviceCode}, #{creator}
             <if test="roomType != null">, #{roomType}</if>
             <if test="status != null">, #{status}</if>
             <if test="aiSessionId != null">, #{aiSessionId}</if>
@@ -82,8 +86,10 @@
             <if test="status != null and status != ''">status = #{status},</if>
             <if test="aiSessionId != null">ai_session_id = #{aiSessionId},</if>
             <if test="messageCount != null">message_count = #{messageCount},</if>
+            <if test="deviceCode != null and deviceCode != ''">device_code = #{deviceCode},</if>
             <if test="lastMessageTime != null">last_message_time = #{lastMessageTime},</if>
             <if test="lastMessage != null">last_message = #{lastMessage},</if>
+            <if test="commentLevel != null">comment_level = #{commentLevel},</if>
             <if test="closedBy != null">closed_by = #{closedBy},</if>
             <if test="closedTime != null">closed_time = #{closedTime},</if>
             update_time = now()
@@ -121,8 +127,8 @@
 
     <select id="selectChatRoomPage" resultMap="VOResultMap">
         SELECT r.room_id, r.optsn, r.workcase_id, r.room_name, r.room_type, r.status,
-               r.guest_id, r.guest_name, r.ai_session_id, r.message_count, 
-               r.last_message_time, r.last_message, r.closed_by, r.closed_time,
+               r.guest_id, r.guest_name, r.ai_session_id, r.message_count, r.device_code,
+               r.last_message_time, r.last_message, r.comment_level, r.closed_by, r.closed_time,
                r.creator, r.create_time, r.update_time, r.delete_time, r.deleted,
                COALESCE(m.unread_count, 0) as unread_count
         FROM workcase.tb_chat_room r

urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseMapper.xml

@@ -34,10 +34,9 @@
 
     <insert id="insertWorkcase" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDTO">
         INSERT INTO workcase.tb_workcase (
-            optsn, workcase_id, room_id, user_id, username, phone, type, device_name_plate_img, creator
+            optsn, workcase_id, room_id, user_id, username, phone, type, device_code,device_name_plate, creator
             <if test="device != null">, device</if>
-            <if test="deviceCode != null">, device_code</if>
-            <if test="deviceNamePlate != null">, device_name_plate</if>
+            <if test="deviceNamePlateImg != null">, device_name_plate_img</if>
             <if test="address != null">, address</if>
             <if test="description != null">, description</if>
             <if test="imgs != null">, imgs</if>
@@ -45,10 +44,9 @@
             <if test="status != null">, status</if>
             <if test="processor != null">, processor</if>
         ) VALUES (
-            #{optsn}, #{workcaseId}, #{roomId}, #{userId}, #{username}, #{phone}, #{type}, #{deviceNamePlateImg}, #{creator}
+            #{optsn}, #{workcaseId}, #{roomId}, #{userId}, #{username}, #{phone}, #{type}, #{deviceCode}, #{deviceNamePlate}, #{creator}
             <if test="device != null">, #{device}</if>
-            <if test="deviceCode != null">, #{deviceCode}</if>
-            <if test="deviceNamePlate != null">, #{deviceNamePlate}</if>
+            <if test="deviceNamePlateImg != null">, #{deviceNamePlateImg}</if>
             <if test="address != null">, #{address}</if>
             <if test="description != null">, #{description}</if>
             <if test="imgs != null">, #{imgs, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler}</if>

urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseProcessMapper.xml

@@ -15,6 +15,21 @@
         <result column="create_time" property="createTime" jdbcType="TIMESTAMP"/>
     </resultMap>
 
+    <resultMap id="VOResultMap" type="org.xyzh.api.workcase.vo.WorkcaseProcessVO">
+        <id column="process_id" property="processId" jdbcType="VARCHAR"/>
+        <result column="optsn" property="optsn" jdbcType="VARCHAR"/>
+        <result column="workcase_id" property="workcaseId" jdbcType="VARCHAR"/>
+        <result column="action" property="action" jdbcType="VARCHAR"/>
+        <result column="message" property="message" jdbcType="VARCHAR"/>
+        <result column="files" property="files" jdbcType="ARRAY" typeHandler="org.xyzh.common.jdbc.handler.StringArrayTypeHandler"/>
+        <result column="processor" property="processor" jdbcType="VARCHAR"/>
+        <result column="processor_name" property="processorName" jdbcType="VARCHAR"/>
+        <result column="remark" property="remark" jdbcType="VARCHAR"/>
+        <result column="creator" property="creator" jdbcType="VARCHAR"/>
+        <result column="creator_name" property="creatorName" jdbcType="VARCHAR"/>
+        <result column="create_time" property="createTime" jdbcType="TIMESTAMP"/>
+    </resultMap>
+
     <sql id="Base_Column_List">
         process_id, optsn, workcase_id, action, message, files, processor, remark, creator, create_time
     </sql>
@@ -58,50 +73,64 @@
         WHERE process_id = #{processId}
     </select>
 
-    <select id="selectWorkcaseProcessList" resultMap="BaseResultMap">
-        SELECT <include refid="Base_Column_List"/>
-        FROM workcase.tb_workcase_process
+    <select id="selectWorkcaseProcessList" resultMap="VOResultMap">
+        SELECT p.process_id, p.optsn, p.workcase_id, p.action, p.message, p.files, 
+               p.processor, p.remark, p.creator, p.create_time,
+               COALESCE(u1.username, g1.name) as creator_name,
+               COALESCE(u2.username, g2.name) as processor_name
+        FROM workcase.tb_workcase_process p
+        LEFT JOIN sys.tb_sys_user_info u1 ON p.creator = u1.user_id
+        LEFT JOIN sys.tb_guest g1 ON p.creator = g1.user_id
+        LEFT JOIN sys.tb_sys_user_info u2 ON p.processor = u2.user_id
+        LEFT JOIN sys.tb_guest g2 ON p.processor = g2.user_id
         <where>
             <if test="filter.processId != null and filter.processId != ''">
-                AND process_id = #{filter.processId}
+                AND p.process_id = #{filter.processId}
             </if>
             <if test="filter.workcaseId != null and filter.workcaseId != ''">
-                AND workcase_id = #{filter.workcaseId}
+                AND p.workcase_id = #{filter.workcaseId}
             </if>
             <if test="filter.action != null and filter.action != ''">
-                AND action = #{filter.action}
+                AND p.action = #{filter.action}
             </if>
             <if test="filter.processor != null and filter.processor != ''">
-                AND processor = #{filter.processor}
+                AND p.processor = #{filter.processor}
             </if>
             <if test="filter.creator != null and filter.creator != ''">
-                AND creator = #{filter.creator}
+                AND p.creator = #{filter.creator}
             </if>
         </where>
-        ORDER BY create_time ASC
+        ORDER BY p.create_time ASC
     </select>
 
-    <select id="selectWorkcaseProcessPage" resultMap="BaseResultMap">
-        SELECT <include refid="Base_Column_List"/>
-        FROM workcase.tb_workcase_process
+    <select id="selectWorkcaseProcessPage" resultMap="VOResultMap">
+        SELECT p.process_id, p.optsn, p.workcase_id, p.action, p.message, p.files, 
+               p.processor, p.remark, p.creator, p.create_time,
+               COALESCE(u1.username, g1.name) as creator_name,
+               COALESCE(u2.username, g2.name) as processor_name
+        FROM workcase.tb_workcase_process p
+        LEFT JOIN sys.tb_sys_user_info u1 ON p.creator = u1.user_id
+        LEFT JOIN sys.tb_guest g1 ON p.creator = g1.user_id
+        LEFT JOIN sys.tb_sys_user_info u2 ON p.processor = u2.user_id
+        LEFT JOIN sys.tb_guest g2 ON p.processor = g2.user_id
         <where>
             <if test="filter.processId != null and filter.processId != ''">
-                AND process_id = #{filter.processId}
+                AND p.process_id = #{filter.processId}
             </if>
             <if test="filter.workcaseId != null and filter.workcaseId != ''">
-                AND workcase_id = #{filter.workcaseId}
+                AND p.workcase_id = #{filter.workcaseId}
             </if>
             <if test="filter.action != null and filter.action != ''">
-                AND action = #{filter.action}
+                AND p.action = #{filter.action}
             </if>
             <if test="filter.processor != null and filter.processor != ''">
-                AND processor = #{filter.processor}
+                AND p.processor = #{filter.processor}
             </if>
             <if test="filter.creator != null and filter.creator != ''">
-                AND creator = #{filter.creator}
+                AND p.creator = #{filter.creator}
             </if>
         </where>
-        ORDER BY create_time ASC
+        ORDER BY p.create_time ASC
         LIMIT #{pageParam.pageSize} OFFSET #{pageParam.offset}
     </select>
 

urbanLifelineWeb/packages/platform/src/views/public/Login/Login.vue

@@ -134,10 +134,9 @@ async function handleLogin() {
         if (response.success && response.data) {
             const loginData = response.data
 
-            // 8. 保存 Token
+            // 8. 保存 Token（只用 TokenManager，避免格式不一致）
             if (loginData.token) {
                 TokenManager.setToken(loginData.token, loginForm.rememberMe)
-                localStorage.setItem('token', loginData.token)
             }
 
             // 9. 保存 LoginDomain 到 LocalStorage

urbanLifelineWeb/packages/shared/src/api/ai/aiKnowledge.ts

@@ -1,6 +1,6 @@
 import { api } from '@/api/index'
 import type { ResultDomain, PageRequest } from '@/types'
-import type { TbKnowledge, TbKnowledgeFile, KnowledgeFileVO, SegmentRequestBody, DocumentStatusRequestBody } from '@/types/ai'
+import type { TbKnowledge, TbKnowledgeFile, KnowledgeFileVO, SegmentRequestBody, DocumentStatusRequestBody, TbKnowledgeFileLog } from '@/types/ai'
 
 /**
  * @description    AI知识库相关接口
@@ -162,8 +162,8 @@ export const aiKnowledgeAPI = {
      * 删除知识库文件
      * @param fileId 文件ID
      */
-    async deleteFile(fileId: string): Promise<ResultDomain<boolean>> {
-        const response = await api.delete<boolean>(`${this.baseUrl}/file/${fileId}`)
+    async deleteFile(fileRootId: string): Promise<ResultDomain<boolean>> {
+        const response = await api.delete<boolean>(`${this.baseUrl}/file/${fileRootId}`)
         return response.data
     },
 
@@ -263,5 +263,25 @@ export const aiKnowledgeAPI = {
             requestBody
         )
         return response.data
+    },
+
+    // ====================== 日志管理 ======================
+
+    /**
+     * 查询知识库操作日志列表
+     * @param fileLog 查询条件
+     */
+    async getFileLogList(fileLog: TbKnowledgeFileLog): Promise<ResultDomain<TbKnowledgeFileLog>> {
+        const response = await api.post<TbKnowledgeFileLog>(`${this.baseUrl}/datasets/log/list`, fileLog)
+        return response.data
+    },
+
+    /**
+     * 分页查询知识库操作日志
+     * @param pageRequest 分页请求
+     */
+    async getFileLogPage(pageRequest: PageRequest<TbKnowledgeFileLog>): Promise<ResultDomain<TbKnowledgeFileLog>> {
+        const response = await api.post<TbKnowledgeFileLog>(`${this.baseUrl}/datasets/log/page`, pageRequest)
+        return response.data
     }
 }

urbanLifelineWeb/packages/shared/src/api/ai/aichat.ts

@@ -119,7 +119,7 @@ export const aiChatAPI = {
         const formData = new FormData()
         formData.append('file', file)
         formData.append('agentId', agentId)
-        const response = await api.uploadPut<DifyFileInfo>(`${this.baseUrl}/file/upload`, formData)
+        const response = await api.upload<DifyFileInfo>(`${this.baseUrl}/file/upload`, formData)
         return response.data
     }
 }

urbanLifelineWeb/packages/shared/src/api/file/file.ts

@@ -48,7 +48,7 @@ export const fileAPI = {
         if (param.uploader) {
             formData.append('uploader', param.uploader);
         }
-        const response = await api.upload<TbSysFileDTO>(`${this.baseUrl}/batch-upload`, formData);
+        const response = await api.upload<TbSysFileDTO>(`${this.baseUrl}/upload/batch`, formData);
         return response.data;
     },
 

urbanLifelineWeb/packages/shared/src/components/file/fileupload/FileUpload.vue

@@ -130,7 +130,7 @@
 					</div>
 
 					<div class="info">
-						<div class="name">{{ file.name || file.fileName || '未知文件' }}</div>
+						<div class="name">{{ file.name || '未知文件' }}</div>
 						<div class="size">{{ file.size ? formatFileSize(file.size) : '' }}</div>
 					</div>
 
@@ -148,7 +148,7 @@
 
 <script setup lang="ts">
 import { ref, computed } from 'vue'
-import { FILE_DOWNLOAD_URL } from '@/config'
+import { FILE_DOWNLOAD_URL, FILE_MAX_SIZE } from '@/config'
 import { fileAPI } from '@/api/file/file'
 import type { TbSysFileDTO } from '@/types/file/file'
 import { ElButton, ElDialog } from 'element-plus'
@@ -179,7 +179,7 @@ const props = withDefaults(defineProps<Props>(), {
 	coverImg: '',
 	fileList: () => [],
 	accept: '',
-	maxSize: 10 * 1024 * 1024,
+	maxSize: FILE_MAX_SIZE,
 	maxCount: 10,
 	title: '文件上传',
 	buttonText: '上传文件',
@@ -226,7 +226,7 @@ const currentFileList = computed(() => {
 // 判断已上传文件是否为图片
 const isUploadedImageFile = (file: InternalFile): boolean => {
 	if (file.localPreviewUrl) return true  // 有本地预览说明是图片
-	const mimeType = file.mimeType || file.extension || ''
+	const mimeType = file.mimeType ||  ''
 	return mimeType.includes('image') || /\.(jpg|jpeg|png|gif|webp|bmp)$/i.test(file.name || '')
 }
 
@@ -240,7 +240,7 @@ const getUploadedFileUrl = (file: InternalFile): string => {
 
 // 获取已上传文件的类型图标
 const getUploadedFileTypeIcon = (file: InternalFile): string => {
-	const ext = file.extension || file.name?.split('.').pop() || ''
+	const ext = file.type || file.name?.split('.').pop() || ''
 	const iconMap: Record<string, string> = {
 		pdf: '📄',
 		doc: '📝',

urbanLifelineWeb/packages/shared/src/config/index.ts

@@ -205,6 +205,9 @@ export const FILE_DOWNLOAD_URL = config.file.downloadUrl;
 export const PUBLIC_IMG_PATH = config.publicImgPath;
 export const PUBLIC_WEB_PATH = config.publicWebPath;
 
+// 文件上传大小限制（100MB）
+export const FILE_MAX_SIZE = 100 * 1024 * 1024;
+
 // 导出完整配置对象
 export const APP_CONFIG = {
   // 应用标题

urbanLifelineWeb/packages/shared/src/types/ai/aiChat.ts

@@ -13,27 +13,27 @@ export interface DifyFileInfo {
     /** 文件扩展名 */
     extension?: string
     /** 文件MIME类型 */
-    mimeType?: string
+    mime_type?: string
     /** 上传人ID */
-    createdBy?: string
+    created_by?: string
     /** 上传时间（时间戳） */
-    createdAt?: number
+    created_at?: number
     /** 预览URL */
-    previewUrl?: string
+    preview_url?: string
     /** 源文件URL */
-    sourceUrl?: string
+    source_url?: string
     /** 文件类型：image、document、audio、video、file */
     type?: string
     /** 传输方式：remote_url、local_file */
-    transferMethod?: string
+    transfer_method?: string
     /** 文件URL或ID */
     url?: string
     /** 本地文件上传ID */
-    uploadFileId?: string
+    upload_file_id?: string
     /** 系统文件ID */
-    sysFileId?: string
+    sys_file_id?: string
     /** 文件路径（从系统文件表获取） */
-    filePath?: string
+    file_path?: string
 }
 
 /**
@@ -88,6 +88,7 @@ export interface ChatPrepareData {
     userId?: string
     /** 用户类型（false=来客，true=员工） */
     userType?: boolean
+    service?: string
 }
 
 // ==================== 请求参数类型（必传校验） ====================
@@ -106,24 +107,6 @@ export interface CreateChatParam {
     title?: string
 }
 
-/**
- * 准备流式对话参数
- */
-export interface PrepareChatParam {
-    /** 对话ID（必传） */
-    chatId: string
-    /** 用户问题（必传） */
-    query: string
-    /** 智能体ID（必传） */
-    agentId: string
-    /** 用户类型（必传） */
-    userType: boolean
-    /** 用户ID */
-    userId?: string
-    /** 文件列表 */
-    files?: DifyFileInfo[]
-}
-
 /**
  * 停止对话参数
  */

urbanLifelineWeb/packages/shared/src/types/ai/aiKnowledge.ts

@@ -106,3 +106,27 @@ export interface SegmentRequestBody {
 export interface DocumentStatusRequestBody {
     [key: string]: any
 }
+
+/**
+ * 知识库文件操作日志
+ */
+export interface TbKnowledgeFileLog extends BaseDTO {
+    /** 日志ID */
+    logId?: string
+    /** 知识库ID */
+    knowledgeId?: string
+    /** 文件根ID */
+    fileRootId?: string
+    /** 文件ID */
+    fileId?: string
+    /** 文件名称 */
+    fileName?: string
+    /** 服务名称 */
+    service?: string
+    /** 文件版本 */
+    version?: number
+    /** 操作类型 upload/download/delete/update */
+    action?: string
+    /** 操作人用户名 */
+    creatorName?: string
+}

urbanLifelineWeb/packages/workcase/src/api/workcase/workcase.ts

@@ -1,6 +1,6 @@
 import { api } from 'shared/api'
 import type { ResultDomain, PageRequest } from 'shared/types'
-import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, TbWorkcaseDeviceDTO } from '@/types/workcase'
+import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, TbWorkcaseDeviceDTO, WorkcaseProcessVO } from '@/types/workcase'
 
 /**
  * @description    工单管理接口
@@ -121,8 +121,8 @@ export const workcaseAPI = {
      * 查询工单处理过程列表
      * @param filter 筛选条件
      */
-    async getWorkcaseProcessList(filter?: TbWorkcaseProcessDTO): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
-        const response = await api.post<TbWorkcaseProcessDTO>(`${this.baseUrl}/process/list`, filter || {})
+    async getWorkcaseProcessList(filter?: TbWorkcaseProcessDTO): Promise<ResultDomain<WorkcaseProcessVO>> {
+        const response = await api.post<WorkcaseProcessVO>(`${this.baseUrl}/process/list`, filter || {})
         return response.data
     },
 
@@ -130,8 +130,8 @@ export const workcaseAPI = {
      * 分页查询工单处理过程
      * @param pageRequest 分页请求
      */
-    async getWorkcaseProcessPage(pageRequest: PageRequest<TbWorkcaseProcessDTO>): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
-        const response = await api.post<TbWorkcaseProcessDTO>(`${this.baseUrl}/process/page`, pageRequest)
+    async getWorkcaseProcessPage(pageRequest: PageRequest<TbWorkcaseProcessDTO>): Promise<ResultDomain<WorkcaseProcessVO>> {
+        const response = await api.post<WorkcaseProcessVO>(`${this.baseUrl}/process/page`, pageRequest)
         return response.data
     },
 

urbanLifelineWeb/packages/workcase/src/api/workcase/workcaseChat.ts

@@ -272,5 +272,19 @@ export const workcaseChatAPI = {
     async endVideoMeeting(meetingId: string): Promise<ResultDomain<VideoMeetingVO>> {
         const response = await api.post<VideoMeetingVO>(`${this.baseUrl}/meeting/${meetingId}/end`)
         return response.data
+    },
+
+    // ====================== 聊天室评分管理 ======================
+
+    /**
+     * 提交聊天室服务评分
+     * @param roomId 聊天室ID
+     * @param commentLevel 评分（1-5星）
+     */
+    async submitComment(roomId: string, commentLevel: number): Promise<ResultDomain<boolean>> {
+        const response = await api.post<boolean>(`/urban-lifeline/workcase/chat/room/${roomId}/comment`, null, {
+            params: { commentLevel }
+        })
+        return response.data
     }
 }

urbanLifelineWeb/packages/workcase/src/assets/css/common.scss

@@ -1,5 +1,10 @@
 // 全局EL分页组件样式
 
+// ==================== 品牌色变量 ====================
+$brand-color: #0055AA;
+$brand-color-light: #EBF5FF;
+$brand-color-hover: #004488;
+
 .content-header {
     display: flex;
     align-items: center;
@@ -190,11 +195,32 @@
     align-items: center;
     gap: 10px;
 }
-
+// 分页样式
 .table-pagination {
-    margin-top: 12px;
+    padding: 16px 20px;
     display: flex;
     justify-content: flex-end;
+    border-top: 1px solid #f1f5f9;
+    background: #fff;
+}
+
+// 全局分页样式（不需要 :deep，因为这是全局样式）
+.el-pagination {
+    .el-pager {
+        li {
+            border-radius: 6px;
+            
+            &.is-active {
+                background: $brand-color;
+                color: #fff;
+            }
+        }
+    }
+    
+    .btn-prev,
+    .btn-next {
+        border-radius: 6px;
+    }
 }
 
 .file-name-cell {

urbanLifelineWeb/packages/workcase/src/components/workcase/WorkcaseAssign.vue

@@ -19,7 +19,7 @@
                         v-for="engineer in availableEngineers" 
                         :key="engineer.userId" 
                         :label="`${engineer.username} (${engineer.statusName || '未知状态'})`" 
-                        :value="engineer.userId"
+                        :value="engineer.userId!"
                     >
                         <div style="display: flex; justify-content: space-between; align-items: center;">
                             <span>{{ engineer.username }}</span>
@@ -46,7 +46,7 @@
                     ref="fileUploadRef"
                     mode="content"
                     :max-count="5"
-                    :max-size="10 * 1024 * 1024"
+                    :max-size="FILE_MAX_SIZE"
                     accept="image/*,.pdf,.doc,.docx,.xls,.xlsx"
                     :auto-upload="false"
                     :custom-upload="handleFilesUpload"
@@ -65,12 +65,13 @@
 import { ref, computed, watch } from 'vue'
 import { ElDialog, ElButton, ElInput, ElSelect, ElOption, ElMessage } from 'element-plus'
 import { FileUpload } from 'shared/components'
-import { fileAPI } from 'shared/api'
+import { fileAPI } from 'shared/api/file'
 import { workcaseAPI } from '@/api/workcase'
 import { workcaseChatAPI } from '@/api/workcase/workcaseChat'
 import type { TbWorkcaseProcessDTO } from '@/types/workcase/workcase'
 import type { CustomerServiceVO } from '@/types/workcase/customer'
 import type { TbSysFileDTO } from 'shared/types'
+import { FILE_MAX_SIZE } from '@/config'
 
 interface Props {
     /** 是否显示弹窗 */

urbanLifelineWeb/packages/workcase/src/config/index.ts

@@ -216,6 +216,9 @@ export const FILE_UPLOAD_URL = config.file.uploadUrl;
 export const PUBLIC_IMG_PATH = config.publicImgPath;
 export const PUBLIC_WEB_PATH = config.publicWebPath;
 
+// 文件上传大小限制（100MB）
+export const FILE_MAX_SIZE = 100 * 1024 * 1024;
+
 // 导出完整配置对象
 export const APP_CONFIG = {
   // 应用标题

urbanLifelineWeb/packages/workcase/src/router/index.ts

@@ -64,9 +64,9 @@ router.beforeEach(async (to, from, next) => {
                     const newToken = loginDomain.token
 
                     // 保存到localStorage（覆盖旧的登录状态）
-                    localStorage.setItem('token', newToken)
-                    localStorage.setItem('loginDomain', JSON.stringify(loginDomain))
+                    // 只用 TokenManager 存储 token，避免格式不一致
                     TokenManager.setToken(newToken)
+                    localStorage.setItem('loginDomain', JSON.stringify(loginDomain))
 
                     console.log('[Workcase Router] Token验证成功，登录状态已刷新')
                 } else {

urbanLifelineWeb/packages/workcase/src/types/shared.d.ts

@@ -103,6 +103,8 @@ declare module 'shared/types' {
 
     export interface BaseVO extends BaseDTO {
         id?: string
+        creatorName?: string
+        updaterName?: string
     }
 
     // 重新导出 response
@@ -131,14 +133,14 @@ declare module 'shared/types' {
         DifyFileInfo,
         ChatPrepareData,
         CreateChatParam,
-        PrepareChatParam,
         StopChatParam,
         CommentMessageParam,
         ChatListParam,
         ChatMessageListParam,
         SSEMessageData,
         SSECallbacks,
-        SSETask
+        SSETask,
+        TbKnowledgeFileLog
     } from '../../../shared/src/types/ai'
 
     // 重新导出 menu

urbanLifelineWeb/packages/workcase/src/types/workcase/chatRoom.ts

@@ -13,11 +13,13 @@ export interface TbChatRoomDTO extends BaseDTO {
     status?: string
     guestId?: string
     guestName?: string
+    deviceCode?: string
     aiSessionId?: string
     currentAgentId?: string
     agentCount?: number
     messageCount?: number
     unreadCount?: number
+    commentLevel?: number
     lastMessageTime?: string
     lastMessage?: string
     closedBy?: string
@@ -163,12 +165,14 @@ export interface ChatRoomVO extends BaseVO {
     status?: string
     guestId?: string
     guestName?: string
+    deviceCode?: string
     aiSessionId?: string
     currentAgentId?: string
     currentAgentName?: string
     agentCount?: number
     messageCount?: number
     unreadCount?: number
+    commentLevel?: number
     lastMessageTime?: string
     lastMessage?: string
     closedBy?: string

urbanLifelineWeb/packages/workcase/src/types/workcase/workcase.ts

@@ -1,4 +1,4 @@
-import type { BaseDTO } from 'shared/types'
+import type { BaseDTO, BaseVO } from 'shared/types'
 
 /**
  * 工单表对象
@@ -72,3 +72,23 @@ export interface TbWorkcaseDeviceDTO extends BaseDTO {
     /** 文件根ID */
     fileRootId?: string
 }
+
+export interface WorkcaseProcessVO extends BaseVO {
+    /** 工单ID */
+    workcaseId?: string
+    /** 过程ID */
+    processId?: string
+    /** 动作 info：记录，assign：指派，redeploy：转派，repeal：撤销，finish：完成 */
+    action?: 'info' | 'assign' | 'redeploy' | 'repeal' | 'finish'
+    /** 消息 */
+    message?: string
+    /** 携带文件列表 */
+    files?: string[]
+    /** 处理人（指派、转派专属） */
+    processor?: string
+    processorName?: string
+    /** 创建时间 */
+    createTime?: string
+    /** 更新时间 */
+    updateTime?: string
+}

urbanLifelineWeb/packages/workcase/src/views/admin/knowledge/KnowLedgeView.vue

@@ -8,7 +8,7 @@
                 :title="'上传文档到：' + currentKnowledgeName"
                 button-text="上传文档"
                 accept=".pdf,.doc,.docx,.txt,.md"
-                :max-size="50 * 1024 * 1024"
+                :max-size="FILE_MAX_SIZE"
                 :max-count="10"
                 :custom-upload="customKnowledgeUpload"
                 @upload-error="handleUploadError"
@@ -110,7 +110,7 @@ import { ElMessage, ElMessageBox } from 'element-plus'
 import { aiKnowledgeAPI } from 'shared/api/ai'
 import { FileUpload, FileHistory } from 'shared/components'
 import DocumentSegment from 'shared/components/ai/knowledge/DocumentSegment.vue'
-import { FILE_DOWNLOAD_URL } from '@/config/index'
+import { FILE_DOWNLOAD_URL, FILE_MAX_SIZE } from '@/config/index'
 import type { TbKnowledge } from 'shared/types'
 
 // Tab 配置
@@ -278,7 +278,7 @@ const deleteFile = async (row: DocumentItem) => {
             cancelButtonText: '取消',
             type: 'warning'
         })
-        const result = await aiKnowledgeAPI.deleteFile(row.id)
+        const result = await aiKnowledgeAPI.deleteFile(row.fileRootId)
         if (result.success) {
             ElMessage.success('删除成功')
             fetchDocuments(activeKnowledgeId.value)
@@ -306,7 +306,7 @@ const customKnowledgeUpload = async (files: File[]) => {
         const result = await aiKnowledgeAPI.uploadToKnowledge(files[0], targetKnowledgeId)
         if (result.success) {
             ElMessage.success('文件上传成功')
-            fetchKnowledges()
+            // fetchKnowledges()
             fetchDocuments(activeKnowledgeId.value)
         } else {
             throw new Error(result.message || '上传失败')
@@ -316,7 +316,7 @@ const customKnowledgeUpload = async (files: File[]) => {
         const result = await aiKnowledgeAPI.batchUploadToKnowledge(files, targetKnowledgeId)
         if (result.success) {
             ElMessage.success('文件上传成功')
-            fetchKnowledges()
+            // fetchKnowledges()
             fetchDocuments(activeKnowledgeId.value)
         } else {
             throw new Error(result.message || '上传失败')

urbanLifelineWeb/packages/workcase/src/views/admin/log/knowledgeLog/KnowledgeLogView.vue

@@ -11,49 +11,72 @@
             <!-- 筛选区域 -->
             <el-card class="filter-card">
                 <div class="ticket-filters">
-                    <el-date-picker v-model="dateRange" type="daterange" range-separator="至" start-placeholder="开始日期" end-placeholder="结束日期" style="width: 280px;" />
+                    <el-date-picker 
+                        v-model="dateRange" 
+                        type="daterange" 
+                        range-separator="至" 
+                        start-placeholder="开始日期" 
+                        end-placeholder="结束日期" 
+                        style="width: 280px;"
+                        @change="handleSearch"
+                    />
 
                     <div class="filter-right">
-                        <el-select v-model="operationFilter" placeholder="操作类型" clearable style="width: 140px;">
+                        <el-select v-model="filter.action" placeholder="操作类型" clearable style="width: 140px;" @change="handleSearch">
                             <el-option label="上传" value="upload" />
                             <el-option label="下载" value="download" />
                             <el-option label="删除" value="delete" />
                             <el-option label="更新" value="update" />
                         </el-select>
-                        <el-select v-model="kbTypeFilter" placeholder="知识库类型" clearable style="width: 140px;">
-                            <el-option label="外部知识库" value="external" />
-                            <el-option label="内部知识库" value="internal" />
+                        <el-select v-model="filter.knowledgeId" placeholder="知识库" clearable style="width: 180px;" @change="handleSearch">
+                            <el-option 
+                                v-for="kb in knowledgeList" 
+                                :key="kb.knowledgeId" 
+                                :label="kb.title" 
+                                :value="kb.knowledgeId" 
+                            />
                         </el-select>
-                        <el-input v-model="searchKeyword" placeholder="搜索文件名/操作人" style="width: 200px;" :prefix-icon="Search" clearable />
+                        <el-input 
+                            v-model="filter.fileName" 
+                            placeholder="搜索文件名" 
+                            style="width: 200px;" 
+                            :prefix-icon="Search" 
+                            clearable 
+                            @clear="handleSearch"
+                            @keyup.enter="handleSearch"
+                        />
                     </div>
                 </div>
             </el-card>
 
             <!-- 日志列表 -->
-            <el-card>
-                <el-table :data="filteredLogs" style="width: 100%">
-                    <el-table-column prop="logId" label="日志ID" width="120">
+            <el-card v-loading="loading">
+                <el-table :data="logs" style="width: 100%">
+                    <el-table-column prop="logId" label="日志ID" width="180">
                         <template #default="{ row }">
                             <span style="color: #409eff; font-weight: 500;">{{ row.logId }}</span>
                         </template>
                     </el-table-column>
-                    <el-table-column prop="fileName" label="文件名" min-width="200" />
-                    <el-table-column prop="operation" label="操作类型" width="100">
+                    <el-table-column prop="fileName" label="文件名" min-width="200" show-overflow-tooltip />
+                    <el-table-column prop="action" label="操作类型" width="100">
                         <template #default="{ row }">
-                            <el-tag :type="getOperationType(row.operation)" size="small">
-                                {{ row.operationName }}
+                            <el-tag :type="getOperationType(row.action)" size="small">
+                                {{ getOperationName(row.action) }}
                             </el-tag>
                         </template>
                     </el-table-column>
-                    <el-table-column prop="kbType" label="知识库" width="100">
+                    <el-table-column prop="version" label="版本" width="80">
                         <template #default="{ row }">
-                            <span>{{ row.kbType === 'external' ? '外部' : '内部' }}</span>
+                            <span>v{{ row.version || 1 }}</span>
                         </template>
                     </el-table-column>
-                    <el-table-column prop="operator" label="操作人" width="100" />
-                    <el-table-column prop="operationTime" label="操作时间" width="160" />
-                    <el-table-column prop="fileSize" label="文件大小" width="100" />
-                    <el-table-column label="操作" width="120" fixed="right">
+                    <el-table-column prop="creatorName" label="操作人" width="120" />
+                    <el-table-column prop="createTime" label="操作时间" width="180">
+                        <template #default="{ row }">
+                            {{ formatTime(row.createTime) }}
+                        </template>
+                    </el-table-column>
+                    <el-table-column label="操作" width="100" fixed="right">
                         <template #default="{ row }">
                             <el-button type="primary" link size="small" @click="viewDetail(row)">详情</el-button>
                         </template>
@@ -61,7 +84,15 @@
                 </el-table>
 
                 <div class="table-pagination">
-                    <el-pagination v-model:current-page="currentPage" :page-size="10" :total="logs.length" layout="total, prev, pager, next" />
+                    <el-pagination 
+                        v-model:current-page="pagination.page" 
+                        v-model:page-size="pagination.pageSize"
+                        :page-sizes="[10, 20, 50]"
+                        :total="pagination.total" 
+                        layout="total, sizes, prev, pager, next"
+                        @size-change="loadLogs"
+                        @current-change="loadLogs"
+                    />
                 </div>
             </el-card>
         </div>
@@ -76,19 +107,22 @@
                     <span>{{ selectedLog.fileName }}</span>
                 </el-form-item>
                 <el-form-item label="操作类型">
-                    <el-tag :type="getOperationType(selectedLog.operation)">{{ selectedLog.operationName }}</el-tag>
+                    <el-tag :type="getOperationType(selectedLog.action)">{{ getOperationName(selectedLog.action) }}</el-tag>
                 </el-form-item>
-                <el-form-item label="知识库">
-                    <span>{{ selectedLog.kbType === 'external' ? '外部知识库' : '内部知识库' }}</span>
+                <el-form-item label="文件版本">
+                    <span>v{{ selectedLog.version || 1 }}</span>
                 </el-form-item>
                 <el-form-item label="操作人">
-                    <span>{{ selectedLog.operator }}</span>
+                    <span>{{ selectedLog.creatorName }}</span>
                 </el-form-item>
                 <el-form-item label="操作时间">
-                    <span>{{ selectedLog.operationTime }}</span>
+                    <span>{{ formatTime(selectedLog.createTime) }}</span>
                 </el-form-item>
-                <el-form-item label="文件大小">
-                    <span>{{ selectedLog.fileSize }}</span>
+                <el-form-item label="知识库ID">
+                    <span>{{ selectedLog.knowledgeId }}</span>
+                </el-form-item>
+                <el-form-item label="文件ID">
+                    <span>{{ selectedLog.fileId }}</span>
                 </el-form-item>
             </el-form>
         </el-dialog>
@@ -96,63 +130,140 @@
 </template>
 
 <script setup lang="ts">
-import { ref, computed } from 'vue'
+import { ref, reactive, onMounted } from 'vue'
 import AdminLayout from '@/views/admin/AdminLayout.vue'
 import { Download, Search } from 'lucide-vue-next'
 import { ElMessage } from 'element-plus'
+import { aiKnowledgeAPI } from 'shared/api/ai'
+import type { TbKnowledgeFileLog, TbKnowledge } from 'shared/types'
 
+const loading = ref(false)
 const dateRange = ref<[Date, Date] | null>(null)
-const operationFilter = ref('')
-const kbTypeFilter = ref('')
-const searchKeyword = ref('')
-const currentPage = ref(1)
 const showDetailDialog = ref(false)
-const selectedLog = ref<any>(null)
+const selectedLog = ref<TbKnowledgeFileLog | null>(null)
 
-const logs = ref([
-    { logId: 'LOG001', fileName: 'TH-500GF操作手册.pdf', operation: 'upload', operationName: '上传', kbType: 'external', operator: '张三', operationTime: '2024-12-10 14:30', fileSize: '2.5MB' },
-    { logId: 'LOG002', fileName: 'TH-300D故障排查指南.pdf', operation: 'upload', operationName: '上传', kbType: 'external', operator: '李四', operationTime: '2024-12-09 10:15', fileSize: '1.8MB' },
-    { logId: 'LOG003', fileName: '内部技术规范v2.0.pdf', operation: 'update', operationName: '更新', kbType: 'internal', operator: '赵六', operationTime: '2024-12-11 16:20', fileSize: '3.2MB' },
-    { logId: 'LOG004', fileName: '售后服务流程.pdf', operation: 'download', operationName: '下载', kbType: 'internal', operator: '孙七', operationTime: '2024-12-10 11:00', fileSize: '1.1MB' },
-    { logId: 'LOG005', fileName: '员工培训手册.pdf', operation: 'delete', operationName: '删除', kbType: 'internal', operator: '周八', operationTime: '2024-12-09 15:30', fileSize: '2.0MB' }
-])
-
-const filteredLogs = computed(() => {
-    let result = logs.value
-    if (operationFilter.value) {
-        result = result.filter(l => l.operation === operationFilter.value)
-    }
-    if (kbTypeFilter.value) {
-        result = result.filter(l => l.kbType === kbTypeFilter.value)
-    }
-    if (searchKeyword.value) {
-        const keyword = searchKeyword.value.toLowerCase()
-        result = result.filter(l =>
-            l.fileName.toLowerCase().includes(keyword) ||
-            l.operator.toLowerCase().includes(keyword)
-        )
-    }
-    return result.slice((currentPage.value - 1) * 10, currentPage.value * 10)
+// 筛选条件
+const filter = reactive<TbKnowledgeFileLog>({
+    action: '',
+    knowledgeId: '',
+    fileName: '',
+    service: 'workcase'
 })
 
-const getOperationType = (operation: string) => {
-    const map: Record<string, string> = {
+// 分页
+const pagination = reactive({
+    page: 1,
+    pageSize: 10,
+    total: 0
+})
+
+// 日志列表
+const logs = ref<TbKnowledgeFileLog[]>([])
+
+// 知识库列表（用于筛选）
+const knowledgeList = ref<TbKnowledge[]>([])
+
+// 操作类型映射
+const operationTypeMap: Record<string, string> = {
     upload: 'success',
     download: 'info',
     delete: 'danger',
     update: 'warning'
-    }
-    return map[operation] || 'info'
 }
 
-const viewDetail = (row: any) => {
+const operationNameMap: Record<string, string> = {
+    upload: '上传',
+    download: '下载',
+    delete: '删除',
+    update: '更新'
+}
+
+const getOperationType = (action: string) => operationTypeMap[action] || 'info'
+const getOperationName = (action: string) => operationNameMap[action] || action
+
+// 格式化时间
+const formatTime = (time?: string | number): string => {
+    if (!time) return '-'
+    const date = new Date(time)
+    return date.toLocaleString('zh-CN', {
+        year: 'numeric',
+        month: '2-digit',
+        day: '2-digit',
+        hour: '2-digit',
+        minute: '2-digit',
+        second: '2-digit'
+    })
+}
+
+// 加载知识库列表
+const loadKnowledgeList = async () => {
+    try {
+        const result = await aiKnowledgeAPI.listKnowledges({})
+        if (result.success && result.dataList) {
+            knowledgeList.value = result.dataList
+        }
+    } catch (error) {
+        console.error('加载知识库列表失败:', error)
+    }
+}
+
+// 加载日志列表
+const loadLogs = async () => {
+    loading.value = true
+    try {
+        // 构建查询条件
+        const queryFilter: TbKnowledgeFileLog = { ...filter }
+        console.log(queryFilter)
+        // 处理日期范围
+        if (dateRange.value && dateRange.value[0] && dateRange.value[1]) {
+            queryFilter.createTimeStart = dateRange.value[0].toISOString()
+            queryFilter.createTimeEnd = dateRange.value[1].toISOString()
+        }
+
+        const result = await aiKnowledgeAPI.getFileLogPage({
+            filter: queryFilter,
+            pageParam: {
+                page: pagination.page,
+                pageSize: pagination.pageSize,
+                total: 0
+            }
+        })
+
+        if (result.success) {
+            logs.value = result.dataList || []
+            pagination.total = result.pageParam?.total || 0
+        } else {
+            ElMessage.error(result.message || '加载日志失败')
+        }
+    } catch (error) {
+        console.error('加载日志失败:', error)
+        ElMessage.error('加载日志失败')
+    } finally {
+        loading.value = false
+    }
+}
+
+// 搜索
+const handleSearch = () => {
+    pagination.page = 1
+    loadLogs()
+}
+
+// 查看详情
+const viewDetail = (row: TbKnowledgeFileLog) => {
     selectedLog.value = row
     showDetailDialog.value = true
 }
 
+// 导出日志
 const exportLogs = () => {
-    ElMessage.success('日志导出成功')
+    ElMessage.success('日志导出功能开发中')
 }
+
+onMounted(() => {
+    loadKnowledgeList()
+    loadLogs()
+})
 </script>
 
 <style lang="scss" scoped>

urbanLifelineWeb/packages/workcase/src/views/admin/log/workcaseLog/WorkcaseLogView.vue

@@ -1,5 +1,5 @@
 <template>
-    <AdminLayout title="工单日志" info="查看工单操作记录">
+    <AdminLayout title="工单日志" info="查看工单流程处理记录">
         <template #action>
             <el-button type="primary" @click="exportLogs">
                 <el-icon><Download /></el-icon>
@@ -11,46 +11,52 @@
             <!-- 筛选区域 -->
             <el-card class="filter-card">
                 <div class="ticket-filters">
-                    <el-date-picker v-model="dateRange" type="daterange" range-separator="至" start-placeholder="开始日期" end-placeholder="结束日期" style="width: 280px;" />
+                    <el-date-picker v-model="dateRange" type="daterange" range-separator="至" start-placeholder="开始日期" end-placeholder="结束日期" value-format="YYYY-MM-DD" style="width: 280px;" @change="handleSearch" />
 
                     <div class="filter-right">
-                        <el-select v-model="operationFilter" placeholder="操作类型" clearable style="width: 140px;">
-                            <el-option label="创建" value="create" />
-                            <el-option label="更新" value="update" />
-                            <el-option label="指派" value="assign" />
-                            <el-option label="完成" value="complete" />
-                            <el-option label="关闭" value="close" />
+                        <el-select v-model="filter.action" placeholder="操作类型" clearable style="width: 140px;" @change="handleSearch">
+                            <el-option v-for="item in actionOptions" :key="item.value" :label="item.label" :value="item.value" />
                         </el-select>
-                        <el-select v-model="operatorFilter" placeholder="操作人" clearable style="width: 120px;">
-                            <el-option label="王五" value="wangwu" />
-                            <el-option label="赵六" value="zhaoliu" />
-                            <el-option label="孙七" value="sunqi" />
-                        </el-select>
-                        <el-input v-model="searchKeyword" placeholder="搜索工单号/内容" style="width: 200px;" :prefix-icon="Search" clearable />
+                        <el-input v-model="filter.workcaseId" placeholder="搜索工单ID" style="width: 200px;" :prefix-icon="Search" clearable @keyup.enter="handleSearch" @clear="handleSearch" />
+                        <el-button type="primary" @click="handleSearch">搜索</el-button>
                     </div>
                 </div>
             </el-card>
 
             <!-- 日志列表 -->
             <el-card>
-                <el-table :data="filteredLogs" style="width: 100%">
-                    <el-table-column prop="logId" label="日志ID" width="120">
+                <el-table :data="processLogs" style="width: 100%" v-loading="loading">
+                    <el-table-column prop="processId" label="流程ID" width="180">
                         <template #default="{ row }">
-                            <span style="color: #409eff; font-weight: 500;">{{ row.logId }}</span>
+                            <span style="color: #409eff; font-weight: 500;">{{ row.processId }}</span>
                         </template>
                     </el-table-column>
-                    <el-table-column prop="ticketNo" label="工单号" width="120" />
-                    <el-table-column prop="operation" label="操作类型" width="100">
+                    <el-table-column prop="workcaseId" label="工单ID" width="180" />
+                    <el-table-column prop="action" label="操作类型" width="100">
                         <template #default="{ row }">
-                            <el-tag :type="getOperationType(row.operation)" size="small">
-                                {{ row.operationName }}
+                            <el-tag :type="getActionTagType(row.action)" size="small">
+                                {{ getActionLabel(row.action) }}
                             </el-tag>
                         </template>
                     </el-table-column>
-                    <el-table-column prop="operator" label="操作人" width="100" />
-                    <el-table-column prop="content" label="操作内容" min-width="200" />
-                    <el-table-column prop="operationTime" label="操作时间" width="160" />
-                    <el-table-column prop="ipAddress" label="IP地址" width="130" />
+                    <el-table-column prop="message" label="操作内容" min-width="200" show-overflow-tooltip />
+                    <el-table-column prop="processorName" label="处理人" width="120">
+                        <template #default="{ row }">
+                            {{ row.processorName || '-' }}
+                        </template>
+                    </el-table-column>
+                    <el-table-column prop="files" label="附件" width="80">
+                        <template #default="{ row }">
+                            <el-tag v-if="row.files?.length" size="small" type="info">{{ row.files.length }}个</el-tag>
+                            <span v-else>-</span>
+                        </template>
+                    </el-table-column>
+                    <el-table-column prop="creatorName" label="操作人" width="120">
+                        <template #default="{ row }">
+                            {{ row.creatorName || row.creator || '-' }}
+                        </template>
+                    </el-table-column>
+                    <el-table-column prop="createTime" label="操作时间" width="170" />
                     <el-table-column label="操作" width="120" fixed="right">
                         <template #default="{ row }">
                             <el-button type="primary" link size="small" @click="viewDetail(row)">详情</el-button>
@@ -59,99 +65,154 @@
                 </el-table>
 
                 <div class="table-pagination">
-                    <el-pagination v-model:current-page="currentPage" :page-size="10" :total="logs.length" layout="total, prev, pager, next" />
+                    <el-pagination 
+                        v-model:current-page="pagination.current" 
+                        v-model:page-size="pagination.size"
+                        :total="pagination.total" 
+                        :page-sizes="[10, 20, 50, 100]"
+                        layout="total, sizes, prev, pager, next" 
+                        @size-change="handleSearch"
+                        @current-change="handleSearch"
+                    />
                 </div>
             </el-card>
         </div>
 
         <!-- 日志详情弹窗 -->
-        <el-dialog v-model="showDetailDialog" title="日志详情" width="600px">
-            <el-form v-if="selectedLog" label-width="100px">
-                <el-form-item label="日志ID">
-                    <span>{{ selectedLog.logId }}</span>
-                </el-form-item>
-                <el-form-item label="工单号">
-                    <span>{{ selectedLog.ticketNo }}</span>
-                </el-form-item>
-                <el-form-item label="操作类型">
-                    <el-tag :type="getOperationType(selectedLog.operation)">{{ selectedLog.operationName }}</el-tag>
-                </el-form-item>
-                <el-form-item label="操作人">
-                    <span>{{ selectedLog.operator }}</span>
-                </el-form-item>
-                <el-form-item label="操作内容">
-                    <span>{{ selectedLog.content }}</span>
-                </el-form-item>
-                <el-form-item label="操作时间">
-                    <span>{{ selectedLog.operationTime }}</span>
-                </el-form-item>
-                <el-form-item label="IP地址">
-                    <span>{{ selectedLog.ipAddress }}</span>
-                </el-form-item>
-            </el-form>
+        <el-dialog v-model="showDetailDialog" title="流程详情" width="600px">
+            <el-descriptions v-if="selectedLog" :column="1" border>
+                <el-descriptions-item label="流程ID">{{ selectedLog.processId }}</el-descriptions-item>
+                <el-descriptions-item label="工单ID">{{ selectedLog.workcaseId }}</el-descriptions-item>
+                <el-descriptions-item label="操作类型">
+                    <el-tag :type="getActionTagType(selectedLog.action)">{{ getActionLabel(selectedLog.action) }}</el-tag>
+                </el-descriptions-item>
+                <el-descriptions-item label="操作内容">{{ selectedLog.message || '-' }}</el-descriptions-item>
+                <el-descriptions-item label="处理人">{{ selectedLog.processorName || '-' }}</el-descriptions-item>
+                <el-descriptions-item label="操作人">{{ selectedLog.creatorName || selectedLog.creator || '-' }}</el-descriptions-item>
+                <el-descriptions-item label="操作时间">{{ selectedLog.createTime }}</el-descriptions-item>
+                <el-descriptions-item v-if="selectedLog.files?.length" label="附件">
+                    <div class="file-list">
+                        <el-tag v-for="(file, index) in selectedLog.files" :key="index" size="small" style="margin-right: 8px; margin-bottom: 4px;">
+                            {{ file }}
+                        </el-tag>
+                    </div>
+                </el-descriptions-item>
+            </el-descriptions>
         </el-dialog>
     </AdminLayout>
 </template>
 
 <script setup lang="ts">
-import { ref, computed } from 'vue'
+import { ref, reactive, onMounted } from 'vue'
 import AdminLayout from '@/views/admin/AdminLayout.vue'
 import { Download, Search } from 'lucide-vue-next'
 import { ElMessage } from 'element-plus'
+import { workcaseAPI } from '@/api/workcase'
+import type { TbWorkcaseProcessDTO, WorkcaseProcessVO } from '@/types/workcase'
+import type { PageRequest, PageParam } from 'shared/types'
 
-const dateRange = ref<[Date, Date] | null>(null)
-const operationFilter = ref('')
-const operatorFilter = ref('')
-const searchKeyword = ref('')
-const currentPage = ref(1)
+// 操作类型选项
+const actionOptions = [
+    { value: 'info', label: '记录' },
+    { value: 'assign', label: '指派' },
+    { value: 'redeploy', label: '转派' },
+    { value: 'repeal', label: '撤销' },
+    { value: 'finish', label: '完成' }
+]
+
+// 状态
+const loading = ref(false)
+const dateRange = ref<[string, string] | null>(null)
 const showDetailDialog = ref(false)
-const selectedLog = ref<any>(null)
+const selectedLog = ref<WorkcaseProcessVO | null>(null)
+const processLogs = ref<WorkcaseProcessVO[]>([])
 
-const logs = ref([
-    { logId: 'LOG001', ticketNo: 'TK001', operation: 'create', operationName: '创建', operator: '王五', content: '创建工单，客户反映设备显示屏不亮', operationTime: '2024-12-13 10:30', ipAddress: '192.168.1.100' },
-    { logId: 'LOG002', ticketNo: 'TK001', operation: 'assign', operationName: '指派', operator: '赵六', content: '将工单指派给技术人员处理', operationTime: '2024-12-13 10:35', ipAddress: '192.168.1.101' },
-    { logId: 'LOG003', ticketNo: 'TK002', operation: 'create', operationName: '创建', operator: '孙七', content: '创建工单，客户反映机械故障', operationTime: '2024-12-13 09:15', ipAddress: '192.168.1.102' },
-    { logId: 'LOG004', ticketNo: 'TK002', operation: 'update', operationName: '更新', operator: '王五', content: '更新工单状态为处理中', operationTime: '2024-12-13 09:45', ipAddress: '192.168.1.100' },
-    { logId: 'LOG005', ticketNo: 'TK003', operation: 'complete', operationName: '完成', operator: '赵六', content: '工单处理完成，客户已确认', operationTime: '2024-12-12 14:20', ipAddress: '192.168.1.101' }
-])
-
-const filteredLogs = computed(() => {
-    let result = logs.value
-    if (operationFilter.value) {
-        result = result.filter(l => l.operation === operationFilter.value)
-    }
-    if (operatorFilter.value) {
-        result = result.filter(l => l.operator === operatorFilter.value)
-    }
-    if (searchKeyword.value) {
-        const keyword = searchKeyword.value.toLowerCase()
-        result = result.filter(l =>
-            l.ticketNo.toLowerCase().includes(keyword) ||
-            l.content.toLowerCase().includes(keyword)
-        )
-    }
-    return result.slice((currentPage.value - 1) * 10, currentPage.value * 10)
+// 筛选条件
+const filter = reactive<TbWorkcaseProcessDTO>({
+    workcaseId: '',
+    action: undefined
 })
 
-const getOperationType = (operation: string) => {
+// 分页
+const pagination = reactive({
+    current: 1,
+    size: 10,
+    total: 0
+})
+
+// 获取操作类型标签
+const getActionLabel = (action?: string) => {
     const map: Record<string, string> = {
-        create: 'success',
-        update: 'info',
-        assign: 'warning',
-        complete: 'success',
-        close: 'danger'
+        info: '记录',
+        assign: '指派',
+        redeploy: '转派',
+        repeal: '撤销',
+        finish: '完成'
     }
-    return map[operation] || 'info'
+    return map[action || ''] || action || '-'
 }
 
-const viewDetail = (row: any) => {
+// 获取操作类型标签样式
+const getActionTagType = (action?: string) => {
+    const map: Record<string, string> = {
+        info: 'info',
+        assign: 'warning',
+        redeploy: '',
+        repeal: 'danger',
+        finish: 'success'
+    }
+    return map[action || ''] || 'info'
+}
+
+// 查询数据
+const handleSearch = async () => {
+    loading.value = true
+    try {
+        const filterData: TbWorkcaseProcessDTO = { ...filter }
+        
+        // 日期范围
+        if (dateRange.value) {
+            filterData.startTime = dateRange.value[0]
+            filterData.endTime = dateRange.value[1]
+        }
+
+        const pageParam: PageParam = {
+            pageNumber: pagination.current,
+            pageSize: pagination.size
+        }
+
+        const pageRequest: PageRequest<TbWorkcaseProcessDTO> = {
+            filter: filterData,
+            pageParam
+        }
+
+        const res = await workcaseAPI.getWorkcaseProcessPage(pageRequest)
+        if (res.success) {
+            processLogs.value = res.dataList || res.pageDomain?.dataList || []
+            pagination.total = res.pageDomain?.pageParam?.totalElements || 0
+        }
+    } catch (error) {
+        console.error('查询工单流程失败:', error)
+        ElMessage.error('查询失败')
+    } finally {
+        loading.value = false
+    }
+}
+
+// 查看详情
+const viewDetail = (row: WorkcaseProcessVO) => {
     selectedLog.value = row
     showDetailDialog.value = true
 }
 
+// 导出日志
 const exportLogs = () => {
-    ElMessage.success('日志导出成功')
+    ElMessage.success('日志导出功能开发中')
 }
+
+onMounted(() => {
+    handleSearch()
+})
 </script>
 
 <style lang="scss" scoped>
@@ -162,4 +223,9 @@ const exportLogs = () => {
     flex-direction: column;
     gap: 16px;
 }
+
+.file-list {
+    display: flex;
+    flex-wrap: wrap;
+}
 </style>

urbanLifelineWeb/packages/workcase/src/views/admin/workcase/WorkcaseView.scss

@@ -247,32 +247,6 @@ $brand-color-hover: #004488;
     }
 }
 
-// 分页样式
-.table-pagination {
-    padding: 16px 20px;
-    display: flex;
-    justify-content: flex-end;
-    border-top: 1px solid #f1f5f9;
-    background: #fff;
-}
-
-:deep(.el-pagination) {
-    .el-pager {
-        li {
-            border-radius: 6px;
-            
-            &.is-active {
-                background: $brand-color;
-                color: #fff;
-            }
-        }
-    }
-    
-    .btn-prev,
-    .btn-next {
-        border-radius: 6px;
-    }
-}
 
 // 弹窗样式
 :deep(.el-dialog) {

urbanLifelineWeb/packages/workcase/src/views/admin/workcase/WorkcaseView.vue

@@ -83,7 +83,7 @@
                         <template #default="{ row }">
                             <el-button type="primary" link size="small" @click="viewDetail(row)">详情</el-button>
                             <el-button v-if="row.status === 'pending'" type="warning" link size="small" @click="assignTicket(row)">指派</el-button>
-                            <el-button v-if="row.status === 'processing'" type="success" link size="small" @click="completeTicket(row)">完成</el-button>
+                            <el-button v-if="row.status === 'processing' || row.status === 'process'" type="success" link size="small" @click="completeTicket(row)">完成</el-button>
                         </template>
                     </el-table-column>
                 </el-table>
@@ -153,9 +153,10 @@
         <el-dialog v-model="showDetailDialog" title="工单详情" width="900px" destroy-on-close>
             <WorkcaseDetail
                 v-if="showDetailDialog"
-                :workcase="currentWorkcase"
+                :workcase-id="currentWorkcase.workcaseId"
                 mode="view"
                 @cancel="showDetailDialog = false"
+                @complete="handleCompleteFromDetail"
             />
         </el-dialog>
 
@@ -303,15 +304,25 @@ const completeWorkcaseAPI = async (workcase: TbWorkcaseDTO) => {
     }
 }
 
-// ========================= Mock 数据 =========================
-const mockTickets = [
-    { workcaseId: 'WC001', optsn: 'TK001', username: '张三', phone: '13800138000', type: 'electrical', device: 'TH-500GF', emergency: 'emergency' as const, status: 'pending' as const, processor: '', createTime: '2024-12-13 10:30' },
-    { workcaseId: 'WC002', optsn: 'TK002', username: '李四', phone: '13800138001', type: 'mechanical', device: 'TH-300D', emergency: 'normal' as const, status: 'processing' as const, processor: '王五', createTime: '2024-12-13 09:15' },
-    { workcaseId: 'WC003', optsn: 'TK003', username: '王五', phone: '13800138002', type: 'control', device: 'S-200X', emergency: 'normal' as const, status: 'done' as const, processor: '赵六', createTime: '2024-12-12 14:20' },
-    { workcaseId: 'WC004', optsn: 'TK004', username: '赵六', phone: '13800138003', type: 'parts', device: 'TH-800GF', emergency: 'normal' as const, status: 'pending' as const, processor: '', createTime: '2024-12-13 11:00' },
-    { workcaseId: 'WC005', optsn: 'TK005', username: '孙七', phone: '13800138004', type: 'install', device: 'G-100S', emergency: 'emergency' as const, status: 'processing' as const, processor: '李四', createTime: '2024-12-13 08:45' }
-]
+/**
+ * 从详情页完成工单
+ */
+const handleCompleteFromDetail = async (workcaseId: string) => {
+    const process: TbWorkcaseProcessDTO = {
+        workcaseId: workcaseId,
+        action: 'finish',
+        message: '工单完成'
+    }
 
+    const res = await workcaseAPI.createWorkcaseProcess(process)
+    if (res.success) {
+        ElMessage.success('完成成功')
+        showDetailDialog.value = false
+        loadWorkcases()
+    } else {
+        ElMessage.error(res.message || '操作失败')
+    }
+}
 
 
 // ========================= 字段映射 =========================
@@ -331,6 +342,7 @@ const emergencyMap: Record<string, string> = {
 
 const statusMap: Record<string, string> = {
     pending: '待处理',
+    process: '处理中',
     processing: '处理中',
     done: '已完成'
 }
@@ -363,6 +375,7 @@ const filteredTickets = computed(() => {
 const getStatusType = (status: string) => {
     const map: Record<string, string> = {
         pending: 'warning',
+        process: 'info',
         processing: 'info',
         done: 'success'
     }

urbanLifelineWeb/packages/workcase/src/views/public/AIChat/AIChatView.scss

@@ -386,15 +386,18 @@ $brand-color-hover: #004488;
         &.user {
             flex-direction: row-reverse;
 
+            .message-content {
+                align-items: flex-end;
+            }
+
             .message-bubble {
                 background: $brand-color;
                 color: #fff;
                 border-radius: 16px 16px 4px 16px;
+            }
 
             .message-time {
                 text-align: right;
-                    color: rgba(255, 255, 255, 0.7);
-                }
             }
         }
     }
@@ -419,8 +422,18 @@ $brand-color-hover: #004488;
         }
     }
 
-    .message-bubble {
+    .message-content {
+        display: flex;
+        flex-direction: column;
+        gap: 8px;
         max-width: 80%;
+
+        &.user {
+            align-items: flex-end;
+        }
+    }
+
+    .message-bubble {
         padding: 12px 16px;
         border-radius: 16px 16px 16px 4px;
         background: #fff;
@@ -458,11 +471,17 @@ $brand-color-hover: #004488;
                 &:nth-child(3) { animation-delay: 0s; }
             }
         }
+    }
 
     .message-time {
         font-size: 12px;
         color: #94a3b8;
-            margin-top: 8px;
+    }
+
+    // 用户消息气泡中的样式
+    .message-row.user .message-bubble {
+        .message-time {
+            color: rgba(255, 255, 255, 0.7);
         }
     }
 }
@@ -538,11 +557,14 @@ $brand-color-hover: #004488;
     }
 
     .input-row {
+        display: flex;
+        align-items: flex-end;
+        gap: 8px;
         padding: 12px 16px;
     }
 
     .chat-textarea {
-        width: 100%;
+        flex: 1;
         border: none;
         outline: none;
         resize: none;
@@ -551,25 +573,13 @@ $brand-color-hover: #004488;
         background: transparent;
         line-height: 1.5;
         max-height: 120px;
+        min-height: 24px;
 
         &::placeholder {
             color: #94a3b8;
         }
     }
 
-    .toolbar-row {
-        padding: 12px 16px;
-        display: flex;
-        justify-content: flex-end;
-        border-top: 1px solid #f8fafc;
-    }
-
-    .toolbar-actions {
-        display: flex;
-        align-items: center;
-        gap: 8px;
-    }
-
     .tool-btn {
         padding: 8px;
         color: #94a3b8;
@@ -578,11 +588,21 @@ $brand-color-hover: #004488;
         border-radius: 8px;
         cursor: pointer;
         transition: all 0.2s;
+        flex-shrink: 0;
 
         &:hover {
             color: #64748b;
             background: #f1f5f9;
         }
+
+        &.uploading {
+            cursor: not-allowed;
+            opacity: 0.6;
+        }
+
+        .spin {
+            animation: spin 1s linear infinite;
+        }
     }
 
     .send-btn {
@@ -593,6 +613,7 @@ $brand-color-hover: #004488;
         border-radius: 12px;
         cursor: not-allowed;
         transition: all 0.2s;
+        flex-shrink: 0;
 
         &.active {
             background: $brand-color;
@@ -717,3 +738,137 @@ $brand-color-hover: #004488;
         text-decoration: underline;
     }
 }
+
+// ==================== 文件上传相关样式 ====================
+.uploaded-files {
+    display: flex;
+    flex-wrap: wrap;
+    gap: 8px;
+    padding: 12px 16px;
+    border-bottom: 1px solid #f1f5f9;
+}
+
+.uploaded-file-item {
+    display: flex;
+    align-items: center;
+    gap: 8px;
+    padding: 6px 10px;
+    background: #f8fafc;
+    border: 1px solid #e2e8f0;
+    border-radius: 8px;
+    max-width: 200px;
+
+    .file-preview {
+        width: 32px;
+        height: 32px;
+        border-radius: 4px;
+        overflow: hidden;
+        flex-shrink: 0;
+        display: flex;
+        align-items: center;
+        justify-content: center;
+
+        &.image {
+            img {
+                width: 100%;
+                height: 100%;
+                object-fit: cover;
+            }
+        }
+
+        &.document {
+            background: $brand-color-light;
+            color: $brand-color;
+        }
+    }
+
+    .file-name {
+        flex: 1;
+        font-size: 12px;
+        color: #374151;
+        white-space: nowrap;
+        overflow: hidden;
+        text-overflow: ellipsis;
+    }
+
+    .remove-file-btn {
+        padding: 4px;
+        color: #94a3b8;
+        background: transparent;
+        border: none;
+        border-radius: 4px;
+        cursor: pointer;
+        transition: all 0.2s;
+        flex-shrink: 0;
+
+        &:hover {
+            color: #ef4444;
+            background: #fef2f2;
+        }
+    }
+}
+
+// 消息气泡外的文件样式
+.message-files {
+    display: flex;
+    flex-wrap: wrap;
+    gap: 8px;
+}
+
+.message-file-item {
+    display: flex;
+    align-items: center;
+    gap: 8px;
+    padding: 8px 12px;
+    background: #fff;
+    border: 1px solid #e2e8f0;
+    border-radius: 10px;
+    max-width: 220px;
+    text-decoration: none;
+    color: #374151;
+    transition: all 0.2s;
+    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.05);
+
+    &:hover {
+        border-color: $brand-color;
+        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
+    }
+
+    .file-preview {
+        width: 36px;
+        height: 36px;
+        border-radius: 6px;
+        overflow: hidden;
+        flex-shrink: 0;
+        display: flex;
+        align-items: center;
+        justify-content: center;
+
+        &.image {
+            img {
+                width: 100%;
+                height: 100%;
+                object-fit: cover;
+            }
+        }
+
+        &.document {
+            background: $brand-color-light;
+            color: $brand-color;
+        }
+    }
+
+    .file-name {
+        flex: 1;
+        font-size: 13px;
+        font-weight: 500;
+        white-space: nowrap;
+        overflow: hidden;
+        text-overflow: ellipsis;
+    }
+}
+
+@keyframes spin {
+    from { transform: rotate(0deg); }
+    to { transform: rotate(360deg); }
+}

urbanLifelineWeb/packages/workcase/src/views/public/AIChat/AIChatView.vue

@@ -122,8 +122,10 @@
                             <Headphones v-else :size="16" />
                         </div>
 
-                        <!-- 消息内容 -->
-                        <div class="message-bubble" :class="msg.role">
+                        <!-- 消息内容区域 -->
+                        <div class="message-content" :class="msg.role">
+                            <!-- 文字气泡 -->
+                            <div v-if="msg.text || (isStreaming && msg.role === 'assistant' && messages.indexOf(msg) === messages.length - 1)" class="message-bubble" :class="msg.role">
                                 <div
                                     v-if="msg.text"
                                     class="message-text"
@@ -134,6 +136,25 @@
                                 <div v-if="!msg.text && isStreaming && msg.role === 'assistant'" class="loading-dots">
                                     <span></span><span></span><span></span>
                                 </div>
+                            </div>
+                            <!-- 消息携带的文件（在气泡外面） -->
+                            <div v-if="msg.files && msg.files.length > 0" class="message-files">
+                                <a
+                                    v-for="fileId in msg.files"
+                                    :key="fileId"
+                                    :href="getFileDownloadUrl(fileId)"
+                                    target="_blank"
+                                    class="message-file-item"
+                                >
+                                    <div v-if="isImageFileById(fileId)" class="file-preview image">
+                                        <img :src="getFileDownloadUrl(fileId)" :alt="getFileName(fileId)" />
+                                    </div>
+                                    <div v-else class="file-preview document">
+                                        <FileIcon :size="18" />
+                                    </div>
+                                    <span class="file-name">{{ getFileName(fileId) }}</span>
+                                </a>
+                            </div>
                             <div class="message-time">{{ msg.time }}</div>
                         </div>
                     </div>
@@ -160,8 +181,46 @@
                 <div class="input-wrapper">
                     <!-- 输入卡片 -->
                     <div class="input-card">
-                        <!-- 输入框 -->
+                        <!-- 已上传文件预览 -->
+                        <div v-if="uploadedFiles.length > 0" class="uploaded-files">
+                            <div
+                                v-for="(file, index) in uploadedFiles"
+                                :key="file.id || index"
+                                class="uploaded-file-item"
+                            >
+                                <div v-if="isImageFile(file)" class="file-preview image">
+                                    <img :src="getFilePreviewUrl(file)" :alt="file.name" />
+                                </div>
+                                <div v-else class="file-preview document">
+                                    <FileIcon :size="20" />
+                                </div>
+                                <span class="file-name">{{ file.name }}</span>
+                                <button class="remove-file-btn" @click="removeUploadedFile(index)">
+                                    <X :size="14" />
+                                </button>
+                            </div>
+                        </div>
+                        <!-- 输入框行（包含输入框和按钮） -->
                         <div class="input-row">
+                            <!-- 隐藏的文件输入 -->
+                            <input
+                                ref="fileInputRef"
+                                type="file"
+                                multiple
+                                accept="image/*,.pdf,.doc,.docx,.xls,.xlsx,.txt"
+                                style="display: none"
+                                @change="handleFileSelect"
+                            />
+                            <button 
+                                class="tool-btn" 
+                                :class="{ uploading: isUploading }"
+                                :disabled="isUploading"
+                                @click="triggerFileUpload"
+                                title="添加附件"
+                            >
+                                <Loader2 v-if="isUploading" :size="18" class="spin" />
+                                <Paperclip v-else :size="18" />
+                            </button>
                             <textarea
                                 ref="textareaRef"
                                 v-model="inputText"
@@ -171,24 +230,16 @@
                                 :rows="1"
                                 class="chat-textarea"
                             />
-                        </div>
-                        <!-- 工具栏 -->
-                        <div class="toolbar-row">
-                            <div class="toolbar-actions">
-                                <button class="tool-btn" title="添加附件">
-                                    <Paperclip :size="18" />
-                                </button>
                             <button
                                 class="send-btn"
-                                    :class="{ active: inputText.trim() }"
-                                    :disabled="!inputText.trim()"
+                                :class="{ active: inputText.trim() || uploadedFiles.length > 0 }"
+                                :disabled="(!inputText.trim() && uploadedFiles.length === 0) || isStreaming"
                                 @click="sendMessage"
                             >
                                 <Send :size="18" />
                             </button>
                         </div>
                     </div>
-                    </div>
                     <p class="disclaimer">AI 生成内容仅供参考 · 泰豪集团内部绝密信息请勿上传</p>
                 </div>
             </div>
@@ -212,27 +263,24 @@ import {
     Paperclip, 
     Send,
     User,
-    Headphones
+    Headphones,
+    X,
+    Image,
+    File as FileIcon,
+    Loader2
 } from 'lucide-vue-next'
 import { aiChatAPI, agentAPI } from 'shared/api/ai'
+import { fileAPI } from 'shared/api/file'
 import type { 
     TbChat, 
     TbChatMessage, 
     TbAgent, 
-    PrepareChatParam,
+    ChatPrepareData,
     SSEMessageData,
-    DifyFileInfo
+    DifyFileInfo,
+    TbSysFileDTO
 } from 'shared/types'
-import { AGENT_ID } from '@/config'
-
-// 显示用消息接口
-interface DisplayMessage {
-    id: string
-    role: 'user' | 'assistant'
-    text: string
-    time: string
-    messageId?: string
-}
+import { AGENT_ID, FILE_DOWNLOAD_URL, FILE_MAX_SIZE } from '@/config'
 
 // 用户信息（TODO: 从实际用户store获取）
 const userId = computed(()=>{
@@ -255,7 +303,7 @@ const chatHistory = ref<TbChat[]>([])
 const currentChatTitle = ref<string>('')
 
 // 聊天消息列表
-const messages = ref<DisplayMessage[]>([])
+const messages = ref<TbChatMessage[]>([])
 
 // 流式对话状态
 const isStreaming = ref(false)
@@ -265,6 +313,14 @@ const eventSource = ref<EventSource | null>(null)
 // 输入框文本
 const inputText = ref('')
 
+// 上传的文件列表
+const uploadedFiles = ref<DifyFileInfo[]>([])
+const isUploading = ref(false)
+const fileInputRef = ref<HTMLInputElement | null>(null)
+
+// 文件信息缓存 (fileId -> TbSysFileDTO)
+const fileInfoCache = ref<Map<string, TbSysFileDTO>>(new Map())
+
 // 消息容器引用
 const messagesRef = ref<HTMLElement | null>(null)
 const textareaRef = ref<HTMLTextAreaElement | null>(null)
@@ -288,6 +344,7 @@ const startNewChat = async () => {
     currentChatTitle.value = ''
     messages.value = []
     inputText.value = ''
+    uploadedFiles.value = []
     
     // 创建新会话
     if (agentId && userId.value) {
@@ -320,12 +377,14 @@ const loadChat = async (chatId: string) => {
         if (result.success && result.dataList) {
             const messageList = Array.isArray(result.dataList) ? result.dataList : [result.dataList]
             messages.value = messageList.map((msg: TbChatMessage) => ({
+                ...msg,
                 id: msg.messageId || String(Date.now()),
-                role: msg.role === 'user' ? 'user' : 'assistant',
                 text: msg.content || '',
-                time: formatTime(msg.createTime),
-                messageId: msg.messageId
-            } as DisplayMessage))
+                time: formatTime(msg.createTime)
+            } as TbChatMessage))
+            
+            // 加载消息中的文件信息
+            await loadMessagesFilesInfo(messageList)
         }
     } catch (error) {
         console.error('加载对话消息失败:', error)
@@ -360,20 +419,36 @@ const scrollToBottom = () => {
 
 // 发送消息
 const sendMessage = async () => {
-    if (!inputText.value.trim() || isStreaming.value) return
+    // 允许只有文件或只有文本
+    if ((!inputText.value.trim() && uploadedFiles.value.length === 0) || isStreaming.value) return
     if (!agentId) {
         console.error('未选择智能体')
         return
     }
     
-    const query = inputText.value.trim()
-    const userMessage: DisplayMessage = {
+    const query = inputText.value.trim() || '[文件]'
+    const currentFiles = [...uploadedFiles.value] // 保存当前文件列表副本
+    const userMessage: TbChatMessage = {
         id: String(Date.now()),
         role: 'user',
-        text: query,
-        time: new Date().toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' })
+        text: inputText.value.trim(),
+        time: new Date().toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' }),
+        files: currentFiles.length > 0 ? currentFiles.map(item => item.sys_file_id): undefined
     }
     
+    // 将上传文件的信息缓存起来，用于立即渲染
+    currentFiles.forEach(f => {
+        if (f.sys_file_id) {
+            fileInfoCache.value.set(f.sys_file_id, {
+                fileId: f.sys_file_id,
+                name: f.name,
+                url: f.preview_url || f.source_url,
+                extension: f.extension,
+                mimeType: f.mime_type
+            } as TbSysFileDTO)
+        }
+    })
+    
     messages.value.push(userMessage)
     inputText.value = ''
     
@@ -404,14 +479,19 @@ const sendMessage = async () => {
     }
     
     // 准备流式对话参数
-    const prepareParam: PrepareChatParam = {
+    const prepareParam: ChatPrepareData = {
         chatId: currentChatId.value!,
         query: query,
         agentId: agentId,
         userType: userType.value,
-        userId: userId.value
+        userId: userId.value,
+        files: uploadedFiles.value.length > 0 ? uploadedFiles.value : undefined,
+        service: "workcase"
     }
     
+    // 清空已上传的文件
+    uploadedFiles.value = []
+    
     try {
         // 准备流式对话
         const prepareResult = await aiChatAPI.prepareStreamChat(prepareParam)
@@ -422,7 +502,7 @@ const sendMessage = async () => {
         const sessionId = prepareResult.data
         
         // 创建AI回复消息占位
-        const assistantMessage: DisplayMessage = {
+        const assistantMessage: TbChatMessage = {
             id: String(Date.now() + 1),
             role: 'assistant',
             text: '',
@@ -631,6 +711,126 @@ const handleKeyDown = (e: KeyboardEvent) => {
     }
 }
 
+// 触发文件选择
+const triggerFileUpload = () => {
+    fileInputRef.value?.click()
+}
+
+// 处理文件选择
+const handleFileSelect = async (e: Event) => {
+    const target = e.target as HTMLInputElement
+    const files = target.files
+    if (!files || files.length === 0) return
+    
+    for (const file of Array.from(files)) {
+        await uploadFile(file)
+    }
+    
+    // 清空input，允许重复选择同一文件
+    target.value = ''
+}
+
+// 上传单个文件
+const uploadFile = async (file: File) => {
+    if (!agentId) {
+        console.error('未选择智能体')
+        return
+    }
+    
+    // 文件大小限制
+    if (file.size > FILE_MAX_SIZE) {
+        console.error(`文件大小超过${FILE_MAX_SIZE / 1024 / 1024}MB限制`)
+        return
+    }
+    
+    isUploading.value = true
+    
+    try {
+        const result = await aiChatAPI.uploadFileForChat(file, agentId)
+        if (result.success && result.data) {
+            uploadedFiles.value.push(result.data)
+        } else {
+            console.error('文件上传失败:', result.message)
+        }
+    } catch (error) {
+        console.error('文件上传失败:', error)
+    } finally {
+        isUploading.value = false
+    }
+}
+
+// 移除已上传的文件
+const removeUploadedFile = (index: number) => {
+    uploadedFiles.value.splice(index, 1)
+}
+
+// 判断是否为图片文件
+const isImageFile = (file: DifyFileInfo): boolean => {
+    return file.type === 'image' || file.mime_type?.startsWith('image/') || false
+}
+
+// 获取文件预览URL
+const getFilePreviewUrl = (file: DifyFileInfo): string => {
+    return file.preview_url || file.source_url || file.url || ''
+}
+
+// 加载消息中的文件信息
+const loadMessagesFilesInfo = async (messageList: TbChatMessage[]) => {
+    // 收集所有文件ID
+    const fileIds: string[] = []
+    messageList.forEach(msg => {
+        if (msg.files) {
+            const filesArray = Array.isArray(msg.files) ? msg.files : [msg.files]
+            filesArray.forEach((id: string) => {
+                if (id && !fileInfoCache.value.has(id)) {
+                    fileIds.push(id)
+                }
+            })
+        }
+    })
+    
+    if (fileIds.length === 0) return
+    
+    // 逐个查询文件信息
+    for (const fileId of fileIds) {
+        try {
+            const res = await fileAPI.getFileById(fileId)
+            if (res.success && res.data) {
+                fileInfoCache.value.set(fileId, res.data)
+            }
+        } catch (error) {
+            console.error(`加载文件信息失败: ${fileId}`, error)
+        }
+    }
+}
+
+// 获取缓存的文件信息
+const getFileInfo = (fileId: string): TbSysFileDTO | undefined => {
+    return fileInfoCache.value.get(fileId)
+}
+
+// 获取文件名（从缓存）
+const getFileName = (fileId: string): string => {
+    const fileInfo = fileInfoCache.value.get(fileId)
+    return fileInfo?.name || fileId.substring(0, 8) + '...'
+}
+
+// 获取文件下载URL
+const getFileDownloadUrl = (fileId: string): string => {
+    if (!fileId) return ''
+    const fileInfo = fileInfoCache.value.get(fileId)
+    if (fileInfo?.url) return fileInfo.url
+    return `${FILE_DOWNLOAD_URL}${fileId}`
+}
+
+// 判断文件ID对应的文件是否为图片
+const isImageFileById = (fileId: string): boolean => {
+    const fileInfo = fileInfoCache.value.get(fileId)
+    if (!fileInfo) return false
+    const ext = (fileInfo.extension || fileInfo.name?.split('.').pop() || '').toLowerCase()
+    return ['jpg', 'jpeg', 'png', 'gif', 'webp', 'bmp'].includes(ext)
+}
+
 // 组件挂载
 onMounted(async () => {
     // TODO: 根据路由参数或配置获取智能体ID

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/ChatRoomView.vue

@@ -94,11 +94,14 @@
                     :room-name="currentRoom?.roomName"
                     :file-download-url="FILE_DOWNLOAD_URL"
                     :has-more="hasMore"
+                    :guest-id="currentRoom?.guestId"
+                    :comment-level="currentRoom?.commentLevel"
                     :loading-more="loadingMore"
                     @send-message="handleSendMessage"
-                    @start-meeting="startMeeting"
+                    @start-meeting="startMeeting()"
                     @download-file="downloadFile"
                     @load-more="loadMoreMessages"
+                    @submit-comment="handleSubmitComment"
                 >
                 <template #header>
                     <div class="chat-room-header">
@@ -171,6 +174,7 @@
 </template>
 <script setup lang="ts">
 import { ref, computed, onMounted, onUnmounted, watch, nextTick } from 'vue'
+import { useRouter } from 'vue-router'
 import { ElButton, ElInput, ElDialog, ElMessage } from 'element-plus'
 import { Search, FileText, MessageSquare, MessageCircle, ChevronLeft, ChevronRight } from 'lucide-vue-next'
 import ChatRoom from './chatRoom/ChatRoom.vue'
@@ -185,12 +189,12 @@ import { Client } from '@stomp/stompjs'
 // WebSocket配置 (通过Nginx代理访问网关，再到workcase服务)
 // SockJS URL (http://)
 const getWsUrl = () => {
-    const token = JSON.parse(localStorage.getItem('token')).value || ''
+    const token = JSON.parse(localStorage.getItem('token')!).value
     const protocol = window.location.protocol
     const host = window.location.host
     return `${protocol}//${host}/api/urban-lifeline/workcase/ws/chat-sockjs?token=${encodeURIComponent(token)}`
 }
-
+const router = useRouter()
 // STOMP客户端
 let stompClient: any = null
 let roomSubscription: any = null
@@ -488,6 +492,23 @@ const handleSendMessage = async (content: string, files: File[]) => {
     }
 }
 
+// 处理评分提交（从ChatRoom组件触发）
+const handleSubmitComment = async (rating: number) => {
+    if (!currentRoomId.value) return
+
+    try {
+        const result = await workcaseChatAPI.submitComment(currentRoomId.value, rating)
+        if (result.success) {
+            ElMessage.success('感谢您的评分！')
+        } else {
+            ElMessage.error(result.message || '评分提交失败')
+        }
+    } catch (error) {
+        console.error('评分提交失败:', error)
+        ElMessage.error('评分提交失败，请稍后重试')
+    }
+}
+
 // 下载文件
 const downloadFile = (fileId: string) => {
     window.open(`${FILE_DOWNLOAD_URL}/${fileId}`, '_blank')
@@ -525,43 +546,17 @@ const startMeeting = async () => {
         const activeResult = await workcaseChatAPI.getActiveMeeting(currentRoomId.value)
         if (activeResult.success && activeResult.data) {
             // 已有活跃会议，直接加入
-            currentMeetingId.value = activeResult.data.meetingId!
-            const joinResult = await workcaseChatAPI.joinVideoMeeting(currentMeetingId.value!)
+            const currentMeetingId = activeResult.data.meetingId!
+            const joinResult = await workcaseChatAPI.joinVideoMeeting(currentMeetingId)
             if (joinResult.success && joinResult.data?.iframeUrl) {
                 // 使用router跳转到JitsiMeetingView页面，附加roomId参数用于返回
-                const meetingUrl = joinResult.data.iframeUrl + `&roomId=${currentRoomId.value}`
+                const meetingUrl = joinResult.data.iframeUrl + `&roomId=${currentRoomId}`
                 router.push(meetingUrl)
             } else {
                 ElMessage.error(joinResult.message || '加入会议失败')
             }
             return
         }
-
-        // 没有活跃会议，创建新会议
-        const createResult = await workcaseChatAPI.createVideoMeeting({
-            roomId: currentRoomId.value,
-            meetingName: currentRoom.value?.roomName || '视频会议'
-        })
-
-        if (createResult.success && createResult.data) {
-            currentMeetingId.value = createResult.data.meetingId!
-
-            // 开始会议
-            await workcaseChatAPI.startVideoMeeting(currentMeetingId.value!)
-
-            // 加入会议获取会议页面URL
-            const joinResult = await workcaseChatAPI.joinVideoMeeting(currentMeetingId.value!)
-            if (joinResult.success && joinResult.data?.iframeUrl) {
-                // 使用router跳转到JitsiMeetingView页面，附加roomId参数用于返回
-                const meetingUrl = joinResult.data.iframeUrl + `&roomId=${currentRoomId.value}`
-                router.push(meetingUrl)
-                ElMessage.success('会议已创建')
-            } else {
-                ElMessage.error(joinResult.message || '获取会议链接失败')
-            }
-        } else {
-            ElMessage.error(createResult.message || '创建会议失败')
-        }
     } catch (error) {
         console.error('发起会议失败:', error)
         ElMessage.error('发起会议失败')
@@ -686,9 +681,17 @@ const subscribeToRoom = (roomId: string) => {
         // 避免重复添加自己发送的普通消息
         // 但会议消息（meet类型）始终添加，因为它是系统生成的通知
         if (chatMessage.messageType === 'meet' || chatMessage.senderId !== loginDomain.user.userId) {
+            // 会议消息延时处理，等待数据库事务提交
+            if (chatMessage.messageType === 'meet') {
+                console.log('[ChatRoom] 收到会议消息，延时1秒后刷新')
+                setTimeout(() => {
+                    loadMessages(roomId)
+                }, 1000)
+            } else {
                 messages.value.push(chatMessage)
                 scrollToBottom()
             }
+        }
     })
 }
 

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/chatRoom/ChatRoom.scss

@@ -137,6 +137,35 @@ $brand-color-hover: #004488;
                 box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
             }
         }
+
+        // 系统消息样式（居中显示）
+        &.is-system {
+            justify-content: center;
+            margin-bottom: 32px;
+
+            .system-message-container {
+                display: flex;
+                flex-direction: column;
+                align-items: center;
+                gap: 8px;
+                max-width: 80%;
+
+                .system-message-text {
+                    padding: 8px 16px;
+                    background: rgba(148, 163, 184, 0.15);
+                    border-radius: 16px;
+                    font-size: 13px;
+                    color: #64748b;
+                    text-align: center;
+                }
+
+                .message-time {
+                    font-size: 12px;
+                    color: #94a3b8;
+                    text-align: center;
+                }
+            }
+        }
     }
 
     .message-avatar {

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/chatRoom/ChatRoom.vue

@@ -21,8 +21,30 @@
                     v-for="message in messages"
                     :key="message.messageId"
                     class="message-row"
-                    :class="message.senderId === currentUserId ? 'is-me' : 'other'"
+                    :class="getMessageClass(message)"
                 >
+                    <!-- 系统消息（居中显示） -->
+                    <template v-if="message.senderType === 'system'">
+                        <div class="system-message-container">
+                            <!-- 评分消息卡片 -->
+                            <template v-if="message.messageType === 'comment'">
+                                <CommentMessageCard
+                                    :room-id="roomId"
+                                    :can-comment="canComment"
+                                    :initial-rating="commentLevel"
+                                    @submit="handleCommentSubmit"
+                                />
+                            </template>
+                            <!-- 其他系统消息 -->
+                            <template v-else>
+                                <div class="system-message-text">{{ message.content }}</div>
+                            </template>
+                            <div class="message-time">{{ formatTime(message.sendTime) }}</div>
+                        </div>
+                    </template>
+
+                    <!-- 普通用户/客服消息 -->
+                    <template v-else>
                         <div>
                             <!-- 头像 -->
                             <div class="message-avatar">
@@ -68,6 +90,7 @@
                                 <div class="message-time">{{ formatTime(message.sendTime) }}</div>
                             </template>
                         </div>
+                    </template>
                 </div>
             </div>
         </div>
@@ -141,15 +164,16 @@
 </template>
 
 <script setup lang="ts">
-import { ref, nextTick } from 'vue'
+import { ref, nextTick, computed } from 'vue'
 import { useRouter } from 'vue-router'
 import { FileText, Video, Paperclip, Send } from 'lucide-vue-next'
 import MeetingCreate from '../MeetingCreate/MeetingCreate.vue'
 import MeetingCard from '../MeetingCard/MeetingCard.vue'
+import CommentMessageCard from './CommentMessageCard/CommentMessageCard.vue'
 import type { ChatRoomMessageVO, VideoMeetingVO } from '@/types/workcase'
 import { workcaseChatAPI } from '@/api/workcase'
 import { ElMessage } from 'element-plus'
-
+import { FILE_DOWNLOAD_URL } from '@/config'
 const router = useRouter()
 
 interface Props {
@@ -158,25 +182,31 @@ interface Props {
     roomId: string
     roomName?: string
     workcaseId?: string
-    fileDownloadUrl?: string
+    commentLevel?: number
     hasMore?: boolean
     loadingMore?: boolean
+    guestId?: string  // 聊天室访客ID，用于判断评价权限
 }
 
 const props = withDefaults(defineProps<Props>(), {
     roomName: '聊天室',
-    fileDownloadUrl: '',
     hasMore: true,
-    loadingMore: false
+    loadingMore: false,
+    guestId: ''
 })
 
-const FILE_DOWNLOAD_URL = props.fileDownloadUrl
+
+// 计算当前用户是否可以评价（只有访客可以评价）
+const canComment = computed(() => {
+    return props.currentUserId === props.guestId
+})
 
 const emit = defineEmits<{
     'send-message': [content: string, files: File[]]
     'download-file': [fileId: string]
     'load-more': []
     'start-meeting': []
+    'submit-comment': [rating: number]
 }>()
 
 // 会议相关状态
@@ -251,7 +281,31 @@ const handleFileSelect = (e: Event) => {
 const scrollToBottom = () => {
     nextTick(() => {
         if (messagesRef.value) {
-            messagesRef.value.scrollTop = messagesRef.value.scrollHeight
+            // 使用 smooth 滚动到底部
+            messagesRef.value.scrollTo({
+                top: messagesRef.value.scrollHeight,
+                behavior: 'instant'
+            })
+
+            // 延迟再次确保滚动到底部（处理内容动态渲染的情况）
+            setTimeout(() => {
+                if (messagesRef.value) {
+                    messagesRef.value.scrollTo({
+                        top: messagesRef.value.scrollHeight,
+                        behavior: 'instant'
+                    })
+                }
+            }, 100)
+
+            // 最后一次确保（处理图片等异步内容加载）
+            setTimeout(() => {
+                if (messagesRef.value) {
+                    messagesRef.value.scrollTo({
+                        top: messagesRef.value.scrollHeight,
+                        behavior: 'instant'
+                    })
+                }
+            }, 300)
         }
     })
 }
@@ -333,6 +387,25 @@ function getMeetingId(contentExtra: Record<string, any> | undefined): string {
 	return contentExtra.meetingId as string
 }
 
+// 获取消息的CSS类
+const getMessageClass = (message: ChatRoomMessageVO) => {
+    if (message.senderType === 'system') {
+        return 'is-system'
+    }
+    return message.senderId === props.currentUserId ? 'is-me' : 'other'
+}
+
+// 处理评分提交
+const handleCommentSubmit = async (rating: number) => {
+    try {
+        emit('submit-comment', rating)
+        ElMessage.success('感谢您的评分！')
+    } catch (error) {
+        console.error('提交评分失败:', error)
+        ElMessage.error('提交评分失败，请稍后重试')
+    }
+}
+
 // Markdown渲染函数
 const renderMarkdown = (text: string): string => {
     if (!text) return ''

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/chatRoom/CommentMessageCard/CommentMessageCard.scss

@@ -0,0 +1,103 @@
+
+.comment-message-card {
+    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
+    border-radius: 12px;
+    padding: 20px;
+    color: #fff;
+    box-shadow: 0 4px 12px rgba(102, 126, 234, 0.3);
+    max-width: 360px;
+    margin: 0 auto;
+
+    .comment-header {
+        margin-bottom: 16px;
+        text-align: center;
+
+        .comment-title {
+            font-size: 16px;
+            font-weight: 500;
+        }
+    }
+
+    .comment-body {
+        display: flex;
+        flex-direction: column;
+        align-items: center;
+        gap: 16px;
+
+        .star-rating {
+            display: flex;
+            gap: 8px;
+
+            .star-item {
+                cursor: pointer;
+                transition: transform 0.2s ease;
+
+                &:hover:not(.is-disabled) {
+                    transform: scale(1.15);
+                }
+
+                &.is-disabled {
+                    cursor: not-allowed;
+                    opacity: 0.8;
+                }
+            }
+        }
+
+        .rating-desc {
+            font-size: 14px;
+            color: rgba(255, 255, 255, 0.9);
+            font-weight: 500;
+        }
+
+        .submitted-status {
+            display: flex;
+            align-items: center;
+            gap: 6px;
+            padding: 8px 16px;
+            background: rgba(255, 255, 255, 0.2);
+            border-radius: 20px;
+            font-size: 14px;
+            font-weight: 500;
+        }
+
+        .no-permission {
+            padding: 8px 16px;
+            background: rgba(255, 255, 255, 0.15);
+            border-radius: 20px;
+            font-size: 13px;
+            color: rgba(255, 255, 255, 0.7);
+        }
+
+        .submit-btn {
+            padding: 10px 28px;
+            background: rgba(255, 255, 255, 0.2);
+            border: 1px solid rgba(255, 255, 255, 0.4);
+            border-radius: 24px;
+            color: #fff;
+            font-size: 14px;
+            font-weight: 500;
+            cursor: pointer;
+            transition: all 0.2s ease;
+
+            &:hover:not(:disabled) {
+                background: rgba(255, 255, 255, 0.3);
+                transform: translateY(-1px);
+            }
+
+            &.is-active {
+                background: rgba(255, 255, 255, 0.95);
+                color: #667eea;
+                border-color: transparent;
+
+                &:hover:not(:disabled) {
+                    background: #fff;
+                }
+            }
+
+            &:disabled {
+                cursor: not-allowed;
+                opacity: 0.6;
+            }
+        }
+    }
+}

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/chatRoom/CommentMessageCard/CommentMessageCard.vue

@@ -0,0 +1,134 @@
+<template>
+    <div class="comment-message-card">
+        <div class="comment-header">
+            <span class="comment-title">{{ title }}</span>
+        </div>
+
+        <div class="comment-body">
+            <!-- 星级评分 -->
+            <div class="star-rating">
+                <div
+                    v-for="star in 5"
+                    :key="star"
+                    class="star-item"
+                    :class="{
+                        'is-active': star <= currentRating,
+                        'is-disabled': !canComment || isSubmitted
+                    }"
+                    @click="handleStarClick(star)"
+                    @mouseenter="handleStarHover(star)"
+                    @mouseleave="handleStarLeave"
+                >
+                    <Star
+                        :size="28"
+                        :fill="star <= (hoverRating || currentRating) ? '#FFD700' : 'none'"
+                        :stroke="star <= (hoverRating || currentRating) ? '#FFD700' : '#d0d0d0'"
+                    />
+                </div>
+            </div>
+
+            <!-- 评分描述 -->
+            <div v-if="currentRating > 0" class="rating-desc">
+                {{ getRatingDesc(currentRating) }}
+            </div>
+
+            <!-- 不可评价提示 -->
+            <div v-if="!canComment && !isSubmitted" class="no-permission">
+                仅访客可评价
+            </div>
+
+            <!-- 已评分状态 -->
+            <div v-else-if="isSubmitted" class="submitted-status">
+                <Check :size="16" />
+                已评分
+            </div>
+
+            <!-- 提交按钮 -->
+            <button
+                v-else-if="canComment"
+                class="submit-btn"
+                :class="{ 'is-active': currentRating > 0 }"
+                :disabled="currentRating === 0 || submitting"
+                @click="handleSubmit"
+            >
+                {{ submitting ? '提交中...' : '提交评分' }}
+            </button>
+        </div>
+    </div>
+</template>
+
+<script setup lang="ts">
+import { ref, watch } from 'vue'
+import { Star, Check } from 'lucide-vue-next'
+
+interface Props {
+    roomId: string
+    initialRating?: number
+    canComment?: boolean  // 是否可以评价（当前用户是否为guestId）
+    title?: string
+}
+
+const props = withDefaults(defineProps<Props>(), {
+    initialRating: 0,
+    canComment: false,
+    title: '请为本次服务评分'
+})
+
+const emit = defineEmits<{
+    'submit': [rating: number]
+}>()
+
+const currentRating = ref(props.initialRating)
+const hoverRating = ref(0)
+const submitting = ref(false)
+const isSubmitted = ref(props.initialRating > 0)
+
+// 监听 initialRating 变化
+watch(() => props.initialRating, (newVal) => {
+    currentRating.value = newVal
+    isSubmitted.value = newVal > 0
+})
+
+// 星级描述映射
+const ratingDescriptions: Record<number, string> = {
+    1: '非常不满意',
+    2: '不满意',
+    3: '一般',
+    4: '满意',
+    5: '非常满意'
+}
+
+const getRatingDesc = (rating: number): string => {
+    return ratingDescriptions[rating] || ''
+}
+
+const handleStarClick = (star: number) => {
+    if (!props.canComment || isSubmitted.value) return
+    currentRating.value = star
+}
+
+const handleStarHover = (star: number) => {
+    if (!props.canComment || isSubmitted.value) return
+    hoverRating.value = star
+}
+
+const handleStarLeave = () => {
+    hoverRating.value = 0
+}
+
+const handleSubmit = async () => {
+    if (currentRating.value === 0 || !props.canComment || isSubmitted.value) return
+
+    submitting.value = true
+    try {
+        emit('submit', currentRating.value)
+        isSubmitted.value = true
+    } finally {
+        submitting.value = false
+    }
+}
+</script>
+
+<style scoped lang="scss">
+    @import url('./CommentMessageCard.scss');
+</style>

urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue

@@ -149,8 +149,13 @@
                         <div class="title-bar"></div>
                         处理记录
                     </div>
-                    <!-- 工单处理人记录工单过程-->
-                    <ElButton v-if="isProcessor" type="primary" size="small" @click="showAddProcessDialog = true">
+                    <!-- 工单处理人记录工单过程 - 仅在处理中状态显示-->
+                    <ElButton
+                        v-if="isProcessor && (formData.status === 'processing')"
+                        type="primary"
+                        size="small"
+                        @click="showAddProcessDialog = true"
+                    >
                         添加处理记录
                     </ElButton>
                 </div>
@@ -211,14 +216,14 @@
                 指派工程师
             </ElButton>
             <ElButton
-                v-if="mode === 'view' && !isCreator && formData.status === 'processing'"
+                v-if="mode === 'view' && !isCreator && (formData.status === 'processing')"
                 type="warning"
                 @click="handleRedeploy"
             >
                 转派工程师
             </ElButton>
             <ElButton
-                v-if="mode === 'view' && !isCreator && formData.status === 'processing'"
+                v-if="mode === 'view' && !isCreator && (formData.status === 'processing')"
                 type="success"
                 @click="handleComplete"
             >
@@ -251,7 +256,7 @@
                         ref="processFileUploadRef"
                         mode="content"
                         :max-count="5"
-                        :max-size="10 * 1024 * 1024"
+                        :max-size="FILE_MAX_SIZE"
                         accept="image/*,.pdf,.doc,.docx,.xls,.xlsx"
                         v-model:file-list="processUploadedFiles"
                         @upload-success="handleProcessUploadSuccess"
@@ -281,27 +286,24 @@ import { ref, watch, onMounted, computed } from 'vue'
 import { ChatMessage } from '@/views/public/ChatRoom/'
 import { ElButton, ElInput, ElSelect, ElOption, ElDialog, ElMessage, ElLoading } from 'element-plus'
 import { MessageSquare, ImageIcon as ImageIcon, Plus } from 'lucide-vue-next'
-import type { TbWorkcaseDTO, TbWorkcaseProcessDTO } from '@/types/workcase/workcase'
+import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, WorkcaseProcessVO } from '@/types/workcase/workcase'
 import type { TbSysFileDTO } from 'shared/types'
 import { workcaseAPI } from '@/api/workcase'
 import { fileAPI } from 'shared/api/file'
 import { FileUpload } from 'shared/components'
 import { WorkcaseAssign } from '@/components'
-import { FILE_DOWNLOAD_URL } from '@/config'
+import { FILE_DOWNLOAD_URL, FILE_MAX_SIZE } from '@/config'
 
 interface Props {
     mode?: 'view' | 'edit' | 'create'
     workcaseId?: string  // 查看/编辑模式传入 workcaseId，组件内部加载数据
     roomId?: string      // 创建模式传入 roomId
-    workcase?: TbWorkcaseDTO  // 兼容旧用法，直接传入数据
 }
 
 const props = withDefaults(defineProps<Props>(), {
     mode: 'view',
     workcaseId: '',
-    roomId: '',
-    workcase: () => ({} as TbWorkcaseDTO)
-})
+    roomId: ''})
 
 const emit = defineEmits<{
     cancel: []
@@ -313,7 +315,6 @@ const emit = defineEmits<{
 
 const loading = ref(false)
 const formData = ref<TbWorkcaseDTO>({
-    ...props.workcase
 })
 
 // 故障类型选项（与微信端保持一致）
@@ -321,7 +322,7 @@ const faultTypes = ['电气系统故障', '机械故障', '控制系统故障',
 
 const showChatMessage = ref(false)
 const currentRoomId = ref<string>('')
-const processList = ref<TbWorkcaseProcessDTO[]>([])
+const processList = ref<WorkcaseProcessVO[]>([])
 
 // 文件信息缓存 (fileId -> TbSysFileDTO)
 const fileInfoCache = ref<Map<string, TbSysFileDTO>>(new Map())
@@ -390,7 +391,7 @@ const loadProcessList = async (workcaseId: string) => {
 }
 
 // 加载处理记录中的文件信息
-const loadFilesInfo = async (processes: TbWorkcaseProcessDTO[]) => {
+const loadFilesInfo = async (processes: WorkcaseProcessVO[]) => {
     // 收集所有文件ID
     const fileIds: string[] = []
     processes.forEach(p => {
@@ -526,16 +527,7 @@ onMounted(() => {
 
     if (props.mode === 'view' || props.mode === 'edit') {
         // 查看/编辑模式：通过 workcaseId 加载数据
-        if (props.workcaseId) {
         loadWorkcaseDetail(props.workcaseId)
-        } else if (props.workcase?.workcaseId) {
-            // 兼容旧用法
-            formData.value = { ...props.workcase }
-            currentRoomId.value = props.workcase.roomId || ''
-            if (props.workcase.workcaseId) {
-                loadProcessList(props.workcase.workcaseId)
-            }
-        }
     } else if (props.mode === 'create') {
         // 创建模式：初始化空表单，设置 roomId
         formData.value = {
@@ -556,16 +548,10 @@ watch(() => props.workcaseId, (newVal) => {
     }
 })
 
-// 兼容旧用法：监听 workcase prop 变化
-watch(() => props.workcase, (newVal) => {
-    if (newVal && !props.workcaseId) {
-        formData.value = { ...newVal }
-    }
-}, { deep: true })
-
 const statusLabel = (status: string) => {
     const map: Record<string, string> = {
         pending: '待处理',
+        process: '处理中',
         processing: '处理中',
         done: '已完成'
     }
@@ -575,6 +561,7 @@ const statusLabel = (status: string) => {
 const statusClass = (status: string) => {
     const map: Record<string, string> = {
         pending: 'status-pending',
+        process: 'status-processing',
         processing: 'status-processing',
         done: 'status-done'
     }
@@ -729,8 +716,7 @@ const submitProcessRecord = async () => {
     try {
         // 从已上传文件列表获取文件ID
         const fileIds = processUploadedFiles.value
-            .map(f => f.fileId)
-            .filter((id): id is string => !!id)
+            .map((f: TbSysFileDTO) => f.fileId)
 
         // 提交处理记录
         const params: TbWorkcaseProcessDTO = {

urbanLifelineWeb/packages/workcase_wechat/api/ai/aiChat.ts

@@ -1,17 +1,18 @@
-import { request } from '../base'
+import { request, uploadFile } from '../base'
 import type { ResultDomain } from '../../types'
 import type {
     TbChat,
     TbChatMessage,
     CreateChatParam,
-    PrepareChatParam,
+    ChatPrepareData,
     StopChatParam,
     CommentMessageParam,
     ChatListParam,
     ChatMessageListParam,
     SSECallbacks,
     SSETask,
-    SSEMessageData
+    SSEMessageData,
+    DifyFileInfo
 } from '../../types/ai/aiChat'
 
 /* eslint-disable @typescript-eslint/no-explicit-any */
@@ -71,7 +72,7 @@ export const aiChatAPI = {
      * 准备流式对话会话
      * @param param agentId、chatId、query、userId 必传
      */
-    prepareChatMessageSession(param: PrepareChatParam): Promise<ResultDomain<string>> {
+    prepareChatMessageSession(param: ChatPrepareData): Promise<ResultDomain<string>> {
         return request<string>({ url: `${this.baseUrl}/stream/prepare`, method: 'POST', data: param })
     },
 
@@ -190,5 +191,21 @@ export const aiChatAPI = {
      */
     commentChatMessage(param: CommentMessageParam): Promise<ResultDomain<boolean>> {
         return request<boolean>({ url: `${this.baseUrl}/comment`, method: 'POST', data: param })
+    },
+
+    // ====================== 文件上传 ======================
+
+    /**
+     * 上传文件用于对话（图文多模态）
+     * @param filePath 文件临时路径
+     * @param agentId 智能体ID
+     */
+    uploadFileForChat(filePath: string, agentId: string): Promise<ResultDomain<DifyFileInfo>> {
+        return uploadFile<DifyFileInfo>({
+            url: `${this.baseUrl}/file/upload`,
+            filePath: filePath,
+            name: 'file',
+            formData: { agentId: agentId }
+        })
     }
 }

urbanLifelineWeb/packages/workcase_wechat/api/workcase/workcase.ts

@@ -1,6 +1,6 @@
 import { request } from '../base'
 import type { ResultDomain, PageRequest } from '../../types'
-import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, TbWorkcaseDeviceDTO } from '../../types/workcase'
+import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, TbWorkcaseDeviceDTO, WorkcaseProcessVO } from '../../types/workcase'
 
 /**
  * @description    工单管理接口
@@ -110,16 +110,16 @@ export const workcaseAPI = {
      * 查询工单处理过程列表
      * @param filter 筛选条件
      */
-    getWorkcaseProcessList(filter?: TbWorkcaseProcessDTO): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
-        return request<TbWorkcaseProcessDTO>({ url: `${this.baseUrl}/process/list`, method: 'POST', data: filter || {} })
+    getWorkcaseProcessList(filter?: TbWorkcaseProcessDTO): Promise<ResultDomain<WorkcaseProcessVO>> {
+        return request<WorkcaseProcessVO>({ url: `${this.baseUrl}/process/list`, method: 'POST', data: filter || {} })
     },
 
     /**
      * 分页查询工单处理过程
      * @param pageRequest 分页请求
      */
-    getWorkcaseProcessPage(pageRequest: PageRequest<TbWorkcaseProcessDTO>): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
-        return request<TbWorkcaseProcessDTO>({ url: `${this.baseUrl}/process/page`, method: 'POST', data: pageRequest })
+    getWorkcaseProcessPage(pageRequest: PageRequest<TbWorkcaseProcessDTO>): Promise<ResultDomain<WorkcaseProcessVO>> {
+        return request<WorkcaseProcessVO>({ url: `${this.baseUrl}/process/page`, method: 'POST', data: pageRequest })
     },
 
     // ========================= 工单设备管理 =========================

urbanLifelineWeb/packages/workcase_wechat/api/workcase/workcaseChat.ts

@@ -16,7 +16,7 @@ import type {
     TbChat,
     TbChatMessage,
     CreateChatParam,
-    PrepareChatParam,
+    ChatPrepareData,
     StopChatParam,
     CommentMessageParam,
     ChatListParam,
@@ -263,5 +263,20 @@ export const workcaseChatAPI = {
      */
     endVideoMeeting(meetingId: string): Promise<ResultDomain<any>> {
         return request({ url: `${this.baseUrl}/meeting/${meetingId}/end`, method: 'POST' })
+    },
+
+    // ====================== 聊天室评分管理 ======================
+
+    /**
+     * 提交聊天室服务评分
+     * @param roomId 聊天室ID
+     * @param commentLevel 评分（1-5星）
+     */
+    submitComment(roomId: string, commentLevel: number): Promise<ResultDomain<boolean>> {
+        return request({
+            url: `/urban-lifeline/workcase/chat/room/${roomId}/comment`,
+            method: 'POST',
+            data: { commentLevel }
+        })
     }
 }

urbanLifelineWeb/packages/workcase_wechat/config/index.ts

@@ -1,3 +1,4 @@
 export const AGENT_ID = '17664699513920001'
 export const BASE_URL = 'http://localhost:8180'
 export const WS_HOST = 'localhost:8180' // WebSocket host（不包含协议）
+export const FILE_DOWNLOAD_URL = 'http://localhost:8180/urban-lifeline/sys-file/download?fileId='

urbanLifelineWeb/packages/workcase_wechat/pages/chatRoom/chatRoom/CommentMessageCard/CommentMessageCard.scss

@@ -0,0 +1,118 @@
+.comment-message-card {
+    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
+    border-radius: 24rpx;
+    padding: 40rpx;
+    color: #fff;
+    box-shadow: 0 8rpx 24rpx rgba(102, 126, 234, 0.3);
+    max-width: 600rpx;
+    margin: 0 auto;
+    display: flex;
+    flex-direction: column;
+
+    .comment-header {
+        margin-bottom: 32rpx;
+        text-align: center;
+
+        .comment-title {
+            font-size: 32rpx;
+            font-weight: 500;
+        }
+    }
+
+    .comment-body {
+        display: flex;
+        flex-direction: column;
+        align-items: center;
+        gap: 32rpx;
+
+        .star-rating {
+            display: flex;
+            flex-direction: row;
+            gap: 16rpx;
+
+            .star-item {
+                transition: transform 0.2s ease;
+
+                &:active:not(.is-disabled) {
+                    transform: scale(1.15);
+                }
+
+                &.is-disabled {
+                    opacity: 0.8;
+                }
+
+                .star-icon {
+                    font-size: 56rpx;
+                    line-height: 1;
+
+                    &.star-filled {
+                        color: #FFD700;
+                    }
+
+                    &.star-empty {
+                        color: rgba(255, 255, 255, 0.4);
+                    }
+                }
+            }
+        }
+
+        .rating-desc {
+            .rating-desc-text {
+                font-size: 28rpx;
+                color: rgba(255, 255, 255, 0.9);
+                font-weight: 500;
+            }
+        }
+
+        .submitted-status {
+            display: flex;
+            align-items: center;
+            padding: 16rpx 32rpx;
+            background: rgba(255, 255, 255, 0.2);
+            border-radius: 40rpx;
+
+            .submitted-text {
+                font-size: 28rpx;
+                font-weight: 500;
+            }
+        }
+
+        .no-permission {
+            padding: 16rpx 32rpx;
+            background: rgba(255, 255, 255, 0.15);
+            border-radius: 40rpx;
+
+            .no-permission-text {
+                font-size: 26rpx;
+                color: rgba(255, 255, 255, 0.7);
+            }
+        }
+
+        .submit-btn {
+            padding: 20rpx 56rpx;
+            background: rgba(255, 255, 255, 0.2);
+            border: 2rpx solid rgba(255, 255, 255, 0.4);
+            border-radius: 48rpx;
+            color: #fff;
+            font-size: 28rpx;
+            font-weight: 500;
+
+            &.is-active {
+                background: rgba(255, 255, 255, 0.95);
+                border-color: transparent;
+
+                .submit-btn-text {
+                    color: #667eea;
+                }
+            }
+
+            &[disabled] {
+                opacity: 0.6;
+            }
+
+            .submit-btn-text {
+                color: #fff;
+            }
+        }
+    }
+}

urbanLifelineWeb/packages/workcase_wechat/pages/chatRoom/chatRoom/CommentMessageCard/CommentMessageCard.uvue

@@ -0,0 +1,116 @@
+<template>
+    <view class="comment-message-card">
+        <view class="comment-header">
+            <text class="comment-title">{{ title }}</text>
+        </view>
+
+        <view class="comment-body">
+            <!-- 星级评分 -->
+            <view class="star-rating">
+                <view
+                    v-for="star in 5"
+                    :key="star"
+                    class="star-item"
+                    :class="{
+                        'is-active': star <= currentRating,
+                        'is-disabled': !canComment || isSubmitted
+                    }"
+                    @tap="handleStarClick(star)"
+                >
+                    <text class="star-icon" :class="star <= currentRating ? 'star-filled' : 'star-empty'">★</text>
+                </view>
+            </view>
+
+            <!-- 评分描述 -->
+            <view v-if="currentRating > 0" class="rating-desc">
+                <text class="rating-desc-text">{{ getRatingDesc(currentRating) }}</text>
+            </view>
+
+            <!-- 不可评价提示 -->
+            <view v-if="!canComment && !isSubmitted" class="no-permission">
+                <text class="no-permission-text">仅访客可评价</text>
+            </view>
+
+            <!-- 已评分状态 -->
+            <view v-else-if="isSubmitted" class="submitted-status">
+                <text class="submitted-text">✓ 已评分</text>
+            </view>
+
+            <!-- 提交按钮 -->
+            <button
+                v-else-if="canComment"
+                class="submit-btn"
+                :class="{ 'is-active': currentRating > 0 }"
+                :disabled="currentRating === 0 || submitting"
+                @tap="handleSubmit"
+            >
+                <text class="submit-btn-text">{{ submitting ? '提交中...' : '提交评分' }}</text>
+            </button>
+        </view>
+    </view>
+</template>
+
+<script setup lang="ts">
+import { ref, watch } from 'vue'
+
+interface Props {
+    roomId: string
+    initialRating?: number
+    canComment?: boolean  // 是否可以评价（当前用户是否为guestId）
+    title?: string
+}
+
+const props = withDefaults(defineProps<Props>(), {
+    initialRating: 0,
+    canComment: false,
+    title: '请为本次服务评分'
+})
+
+const emit = defineEmits<{
+    submit: [rating: number]
+}>()
+
+const currentRating = ref(props.initialRating)
+const submitting = ref(false)
+const isSubmitted = ref(props.initialRating > 0)
+
+// 监听 initialRating 变化
+watch(() => props.initialRating, (newVal) => {
+    currentRating.value = newVal
+    isSubmitted.value = newVal > 0
+})
+
+// 星级描述映射
+const ratingDescriptions = {
+    1: '非常不满意',
+    2: '不满意',
+    3: '一般',
+    4: '满意',
+    5: '非常满意'
+}
+
+const getRatingDesc = (rating: number): string => {
+    return ratingDescriptions[rating as keyof typeof ratingDescriptions] || ''
+}
+
+const handleStarClick = (star: number) => {
+    if (!props.canComment || isSubmitted.value) return
+    currentRating.value = star
+}
+
+const handleSubmit = () => {
+    if (currentRating.value === 0 || !props.canComment || isSubmitted.value) return
+
+    submitting.value = true
+    try {
+        emit('submit', currentRating.value)
+        isSubmitted.value = true
+    } finally {
+        submitting.value = false
+    }
+}
+</script>
+
+<style scoped lang="scss">
+@import './CommentMessageCard.scss';
+</style>

urbanLifelineWeb/packages/workcase_wechat/pages/chatRoom/chatRoom/chatRoom.scss

@@ -329,6 +329,7 @@
     flex-direction: row;
     align-items: flex-start;
     gap: 16rpx;
+    width: 100%;
 }
 
 .other-row {
@@ -363,12 +364,13 @@
 .message-content {
     display: flex;
     flex-direction: column;
-    max-width: 480rpx;
+    max-width: 70%;
+    min-width: 0;  // 允许flex子元素收缩
 }
 
 // 会议卡片需要更宽的空间
 .message-content.meeting-card-wrapper {
-    max-width: 600rpx;
+    max-width: 80%;
 }
 
 .self-row .message-content {
@@ -382,11 +384,13 @@
 }
 
 .bubble {
-    max-width: 480rpx;
+    max-width: 100%;
     padding: 18rpx 20rpx;
     border-radius: 18rpx;
     font-size: 28rpx;
     line-height: 1.6;
+    word-break: break-all;  // 长单词/URL换行
+    overflow-wrap: break-word;
 }
 
 .other-bubble {
@@ -403,6 +407,15 @@
     font-size: 28rpx;
     line-height: 1.6;
     white-space: pre-wrap;
+    word-break: break-all;
+    display: block;
+}
+
+.message-rich-text {
+    font-size: 28rpx;
+    line-height: 1.6;
+    word-break: break-all;
+    overflow-wrap: break-word;
 }
 
 .message-time {
@@ -462,3 +475,25 @@
     font-size: 36rpx;
     color: #4b87ff;
 }
+// ==================== 系统消息样式 ====================
+.system-row {
+    justify-content: center;
+    margin-bottom: 48rpx;
+}
+
+.system-message-container {
+    display: flex;
+    flex-direction: column;
+    align-items: center;
+    gap: 16rpx;
+    max-width: 80%;
+}
+
+.system-message-text {
+    padding: 16rpx 32rpx;
+    background: rgba(148, 163, 184, 0.15);
+    border-radius: 32rpx;
+    font-size: 26rpx;
+    color: #64748b;
+    text-align: center;
+}

urbanLifelineWeb/packages/workcase_wechat/pages/chatRoom/chatRoom/chatRoom.uvue

@@ -43,6 +43,7 @@
 		</view>
 		<!-- 聊天消息区域 -->
 		<scroll-view class="chat-area" scroll-y="true" :scroll-top="scrollTop"
+			:scroll-with-animation="false"
 			:style="{ top: (headerPaddingTop + 88) + 'px' }"
 			@scrolltoupper="loadMoreMessages"
 			upper-threshold="50">
@@ -54,8 +55,31 @@
 				<text class="loading-more-text">没有更多消息了</text>
 			</view>
 			<view class="message-list">
-				<view class="message-item" v-for="msg in messages" :key="msg.messageId"
-					:class="msg.senderType === 'guest' ? 'self' : 'other'">
+				<view class="message-item" v-for="msg in messages" :key="msg.messageId">
+					<!-- 系统消息（居中显示） -->
+					<view class="message-row system-row" v-if="msg.senderType === 'system'">
+						<view class="system-message-container">
+							<!-- 评分消息卡片 -->
+							<template v-if="msg.messageType === 'comment'">
+								<CommentMessageCard
+									:room-id="roomId"
+									:can-comment="getCanComment()"
+									:initial-rating="commentLevel"
+									@submit="handleCommentSubmit"
+								/>
+							</template>
+							<!-- 其他系统消息 -->
+							<template v-else>
+								<view class="system-message-text">
+									<text>{{ msg.content }}</text>
+								</view>
+							</template>
+							<text class="message-time">{{ formatTime(msg.sendTime) }}</text>
+						</view>
+					</view>
+
+					<!-- 普通用户/客服消息 -->
+					<view v-else :class="msg.senderType === 'guest' ? 'self' : 'other'">
 					<!-- 对方消息（左侧） -->
 					<view class="message-row other-row" v-if="msg.senderType !== 'guest'">
 						<view>
@@ -97,6 +121,7 @@
 					</view>
 					</view>
 				</view>
+			</view>
 		</scroll-view>
 
 		<!-- 底部输入区 -->
@@ -120,6 +145,7 @@
 import { ref, reactive, computed, nextTick, onMounted, onUnmounted, watch } from 'vue'
 import { onShow } from '@dcloudio/uni-app'
 import MeetingCard from '../../meeting/meetingCard/MeetingCard.uvue'
+import CommentMessageCard from './CommentMessageCard/CommentMessageCard.uvue'
 import type { ChatRoomMessageVO, CustomerVO, ChatMemberVO, TbChatRoomMessageDTO, VideoMeetingVO } from '@/types/workcase'
 import { workcaseChatAPI } from '@/api/workcase'
 import { wsClient } from '@/utils/websocket'
@@ -130,6 +156,9 @@ const headerTotalHeight = ref<number>(88)
 const roomId = ref<string>('')
 const workcaseId = ref<string>('')
 const roomName = ref<string>('聊天室')
+const guestId = ref<string>('')  // 聊天室访客ID
+const deviceCode = ref<string>('')  // 聊天室设备代码
+const commentLevel = ref<number>(0)  // 已有评分
 const inputText = ref<string>('')
 const scrollTop = ref<number>(0)
 const loading = ref<boolean>(false)
@@ -211,6 +240,9 @@ const totalMembers = computed<MemberDisplay[]>(() => {
 	return Array.from(memberMap.values())
 })
 
+function getCanComment(): boolean {
+	return currentUserId.value === guestId.value
+}
 // 生命周期
 onMounted(() => {
 	const windowInfo = uni.getWindowInfo()
@@ -280,6 +312,9 @@ async function refreshChatRoomInfo() {
 		if (roomRes.success && roomRes.data) {
 			roomName.value = roomRes.data.roomName || '聊天室'
 			workcaseId.value = roomRes.data.workcaseId || ''
+			guestId.value = roomRes.data.guestId || ''
+			deviceCode.value = roomRes.data.deviceCode || ''
+			commentLevel.value = roomRes.data.commentLevel || 0
 			messageTotal.value = roomRes.data.messageCount || 0
 		}
 	} catch (e) {
@@ -311,7 +346,10 @@ async function loadChatRoom() {
 		if (roomRes.success && roomRes.data) {
 			roomName.value = roomRes.data.roomName || '聊天室'
 			workcaseId.value = roomRes.data.workcaseId || ''
+			guestId.value = roomRes.data.guestId || ''
+			deviceCode.value = roomRes.data.deviceCode || ''
 			messageTotal.value = roomRes.data.messageCount || 0
+			commentLevel.value = roomRes.data.commentLevel!
 		}
 		// 后端是降序查询，page1是最新消息
 		currentPage.value = 1
@@ -346,9 +384,14 @@ async function loadMessages() {
 			messages.splice(0, messages.length, ...reversedList)
 			console.log('[loadMessages] 加载完成, 消息数:', messages.length)
 
-			// 加载完第一页后检查是否需要自动填充
+			// 加载完第一页后滚动到底部，需要等待 DOM 完全渲染
 			if (currentPage.value === 1) {
-				nextTick(() => scrollToBottom())
+				// 使用 setTimeout 确保 DOM 完全渲染后再滚动
+				nextTick(() => {
+					setTimeout(() => {
+						scrollToBottom()
+					}, 300)
+				})
 			} else {
 				nextTick(() => scrollToBottom())
 			}
@@ -436,10 +479,10 @@ function renderMarkdown(text: string): string {
 	html = html.replace(/(?<!\*)\*([^\*]+)\*(?!\*)/g, '<em>$1</em>')
 
 	// 处理行内代码（`语法）
-	html = html.replace(/`([^`]+)`/g, '<code style="background-color:#f5f5f5;padding:2px 6px;border-radius:3px;font-family:monospace;color:#e53e3e;">$1</code>')
+	html = html.replace(/`([^`]+)`/g, '<code style="background-color:#f5f5f5;padding:2px 6px;border-radius:3px;font-family:monospace;color:#e53e3e;word-break:break-all;">$1</code>')
 
 	// 处理链接（[text](url)语法）
-	html = html.replace(/\[([^\]]+)\]\(([^)]+)\)/g, '<a href="$2" style="color:#0055AA;text-decoration:underline;">$1</a>')
+	html = html.replace(/\[([^\]]+)\]\(([^)]+)\)/g, '<a href="$2" style="color:#0055AA;text-decoration:underline;word-break:break-all;">$1</a>')
 
 	// 处理标题（# ## ###等）
 	html = html.replace(/^### (.+)$/gm, '<div style="font-size:16px;font-weight:600;margin:8px 0 4px;">$1</div>')
@@ -452,7 +495,8 @@ function renderMarkdown(text: string): string {
 	// 处理换行
 	html = html.replace(/\n/g, '<br/>')
 
-	return html
+	// 包裹在带有换行样式的容器中
+	return `<div style="word-break:break-all;overflow-wrap:break-word;white-space:pre-wrap;">${html}</div>`
 }
 
 // 发送消息
@@ -517,7 +561,14 @@ async function sendMessage() {
 
 // 滚动到底部
 function scrollToBottom() {
+	// uni-app 的 scroll-view 需要 scroll-top 值发生变化才会触发滚动
+	// 先重置为 0
+	scrollTop.value = 0
+	// 使用 setTimeout 确保重置生效
+	setTimeout(() => {
+		// 使用一个足够大的值确保滚动到底部
 		scrollTop.value = 999999
+	}, 50)
 }
 
 // 处理工单操作
@@ -539,8 +590,8 @@ function handleWorkcaseAction() {
 			}
 		})
 	} else {
-		// 跳转到创建工单页面
-		const url = `/pages/workcase/workcaseDetail/workcaseDetail?mode=create&roomId=${roomId.value}`
+		// 跳转到创建工单页面，携带 deviceCode
+		const url = `/pages/workcase/workcaseDetail/workcaseDetail?mode=create&roomId=${roomId.value}&deviceCode=${encodeURIComponent(deviceCode.value || '')}`
 		console.log('[handleWorkcaseAction] 创建工单，跳转URL:', url)
 		uni.navigateTo({
 			url: url,
@@ -644,6 +695,31 @@ async function handleJoinMeeting(meetingId: string) {
 	}
 }
 
+// 处理评分提交
+async function handleCommentSubmit(rating: number) {
+	console.log('[handleCommentSubmit] 提交评分:', rating)
+	try {
+		const result = await workcaseChatAPI.submitComment(roomId.value, rating)
+		if (result.success) {
+			uni.showToast({
+				title: '感谢您的评分！',
+				icon: 'success'
+			})
+		} else {
+			uni.showToast({
+				title: result.message || '评分提交失败',
+				icon: 'none'
+			})
+		}
+	} catch (error) {
+		console.error('[handleCommentSubmit] 评分提交失败:', error)
+		uni.showToast({
+			title: '评分提交失败，请稍后重试',
+			icon: 'none'
+		})
+	}
+}
+
 // 返回上一页
 function goBack() {
 	uni.navigateBack()
@@ -711,6 +787,16 @@ function handleNewMessage(message: ChatRoomMessageVO) {
 		return
 	}
 
+	// 会议消息延时处理，等待数据库事务提交
+	if (message.messageType === 'meet') {
+		console.log('[chatRoom] 收到会议消息，延时1秒后刷新')
+		setTimeout(async () => {
+			// 重新加载最新消息，确保获取到完整的会议消息数据
+			await loadMessages()
+		}, 1000)
+		return
+	}
+
 	// 添加新消息到列表
 	messages.push(message)
 	nextTick(() => scrollToBottom())

urbanLifelineWeb/packages/workcase_wechat/pages/index/index.scss

@@ -261,6 +261,15 @@
     gap: 8px;
 }
 
+// 消息内容包装器（包含气泡和文件列表）
+.message-content-wrapper {
+    display: flex;
+    flex-direction: column;
+    align-items: flex-end;
+    gap: 8px;
+    max-width: 260px;
+}
+
 .bot-message-content {
     display: flex;
     flex-direction: row;
@@ -328,6 +337,17 @@
     word-wrap: break-word;
 }
 
+// rich-text 组件样式（用于 Markdown 渲染）
+.message-rich-text {
+    font-size: 14px;
+    line-height: 1.5;
+    word-wrap: break-word;
+    word-break: break-word;
+    overflow-wrap: break-word;
+    white-space: normal;
+    max-width: 100%;
+}
+
 .message-time {
     font-size: 11px;
     color: #999999;
@@ -426,18 +446,121 @@
 .chat-input-wrap {
     position: relative;
     display: flex;
-    flex-direction: row;
-    align-items: center;
+    flex-direction: column;
     background: #fff;
     border-radius: 24px;
     padding: 4px;
     box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
 }
 
+// 已上传文件预览区
+.uploaded-files {
+    display: flex;
+    flex-direction: row;
+    flex-wrap: wrap;
+    gap: 8px;
+    padding: 8px 8px 4px;
+    border-bottom: 1px solid #f0f0f0;
+}
+
+.uploaded-file-item {
+    position: relative;
+    display: flex;
+    flex-direction: column;
+    align-items: center;
+    width: 80px;
+    background: #f5f5f5;
+    border-radius: 8px;
+    padding: 8px;
+    gap: 4px;
+}
+
+.file-preview-image {
+    width: 64px;
+    height: 64px;
+    border-radius: 6px;
+    overflow: hidden;
+}
+
+.preview-img {
+    width: 100%;
+    height: 100%;
+}
+
+.file-preview-doc {
+    width: 64px;
+    height: 64px;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    background: #fff;
+    border-radius: 6px;
+}
+
+.doc-icon {
+    font-size: 32px;
+}
+
+.file-name {
+    font-size: 11px;
+    color: #666;
+    width: 100%;
+    overflow: hidden;
+    text-overflow: ellipsis;
+    white-space: nowrap;
+    text-align: center;
+}
+
+.remove-file-btn {
+    position: absolute;
+    top: -4px;
+    right: -4px;
+    width: 20px;
+    height: 20px;
+    border-radius: 10px;
+    background: #ff4d4f;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+}
+
+.remove-icon {
+    font-size: 12px;
+    color: #fff;
+}
+
+// 输入行（上传按钮+输入框+发送按钮）
+.input-row {
+    display: flex;
+    flex-direction: row;
+    align-items: center;
+    padding: 4px;
+}
+
+.upload-btn {
+    width: 40px;
+    height: 40px;
+    border-radius: 20px;
+    background: #f5f5f5;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    flex-shrink: 0;
+    margin-right: 4px;
+}
+
+.upload-btn.uploading {
+    background: #e6f7ff;
+}
+
+.upload-icon {
+    font-size: 20px;
+}
+
 .chat-input {
     flex: 1;
     height: 40px;
-    padding: 0 16px;
+    padding: 0 12px;
     background: transparent;
     border: none;
     font-size: 14px;
@@ -458,6 +581,16 @@
     align-items: center;
     justify-content: center;
     flex-shrink: 0;
+    margin-left: 4px;
+}
+
+.send-btn.active {
+    background: linear-gradient(135deg, #5b9eff 0%, #4b87ff 100%);
+    border-color: #4b87ff;
+}
+
+.send-btn.active .send-icon {
+    color: #fff;
 }
 
 .send-icon {
@@ -465,6 +598,65 @@
     color: #4b87ff;
 }
 
+// 消息中的文件列表
+.message-files {
+    display: flex;
+    flex-direction: row;
+    flex-wrap: wrap;
+    gap: 8px;
+    width: 100%;
+}
+
+.message-file-item {
+    display: flex;
+    flex-direction: column;
+    align-items: center;
+    width: 70px;
+}
+
+.file-thumb {
+    width: 70px;
+    height: 70px;
+    border-radius: 8px;
+    overflow: hidden;
+    background: #f5f5f5;
+    display: flex;
+    flex-direction: column;
+    align-items: center;
+    justify-content: center;
+    gap: 4px;
+}
+
+.file-thumb.image {
+    border: 1px solid #e5e5e5;
+    background: #fff;
+}
+
+.file-img {
+    width: 100%;
+    height: 100%;
+}
+
+.file-thumb.doc {
+    background: #f5f5f5;
+    padding: 8px;
+}
+
+.file-icon {
+    font-size: 28px;
+}
+
+.file-name-small {
+    font-size: 10px;
+    color: #666;
+    text-align: center;
+    width: 100%;
+    overflow: hidden;
+    text-overflow: ellipsis;
+    white-space: nowrap;
+    padding: 0 4px;
+}
+
 // 打字指示器动画
 .typing-indicator {
     display: flex;
@@ -504,3 +696,110 @@
         opacity: 1;
     }
 }
+
+// 设备代码输入弹窗样式
+.device-code-modal {
+    position: fixed;
+    top: 0;
+    left: 0;
+    right: 0;
+    bottom: 0;
+    z-index: 1000;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+}
+
+.modal-mask {
+    position: absolute;
+    top: 0;
+    left: 0;
+    right: 0;
+    bottom: 0;
+    background-color: rgba(0, 0, 0, 0.5);
+}
+
+.modal-content {
+    position: relative;
+    background-color: white;
+    border-radius: 16px;
+    width: 80%;
+    max-width: 320px;
+    padding: 20px;
+    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
+}
+
+.modal-header {
+    margin-bottom: 20px;
+}
+
+.modal-title {
+    font-size: 18px;
+    font-weight: 600;
+    color: #333;
+    text-align: center;
+    display: block;
+}
+
+.modal-body {
+    margin-bottom: 20px;
+}
+
+.device-code-input {
+    width: 100%;
+    height: 44px;
+    padding: 0 12px;
+    border: 1px solid #ddd;
+    border-radius: 8px;
+    font-size: 16px;
+    background-color: #f9f9f9;
+    box-sizing: border-box;
+}
+
+.device-code-input:focus {
+    border-color: #007AFF;
+    background-color: white;
+    outline: none;
+}
+
+.modal-footer {
+    display: flex;
+    flex-direction: row;
+    gap: 12px;
+}
+
+.modal-btn {
+    flex: 1;
+    height: 44px;
+    border-radius: 8px;
+    border: none;
+    font-size: 16px;
+    font-weight: 500;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    cursor: pointer;
+    transition: all 0.2s;
+}
+
+.modal-btn.cancel {
+    background-color: #f5f5f5;
+    color: #666;
+}
+
+.modal-btn.cancel:active {
+    background-color: #e5e5e5;
+}
+
+.modal-btn.confirm {
+    background-color: #007AFF;
+    color: white;
+}
+
+.modal-btn.confirm:active {
+    background-color: #0056b3;
+}
+
+.modal-btn .btn-text {
+    font-size: 16px;
+}

urbanLifelineWeb/packages/workcase_wechat/pages/index/index.uvue

@@ -52,9 +52,24 @@
 					:class="item.type === 'user' ? 'user-message' : 'bot-message'">
 					<!-- 用户消息（右侧） -->
 					<view class="user-message-content" v-if="item.type === 'user'">
-						<view class="message-bubble user-bubble">
+						<view class="message-content-wrapper">
+							<!-- 文字气泡 -->
+							<view class="message-bubble user-bubble" v-if="item.content">
 								<text class="message-text">{{item.content}}</text>
 							</view>
+							<!-- 用户消息的文件列表（在气泡外面） -->
+							<view v-if="item.files && item.files.length > 0" class="message-files">
+								<view v-for="fileId in item.files" :key="fileId" class="message-file-item" @tap="previewFile(fileId)">
+									<view v-if="isImageFileById(fileId)" class="file-thumb image">
+										<image :src="getFileDownloadUrl(fileId)" mode="aspectFill" class="file-img" />
+									</view>
+									<view v-else class="file-thumb doc">
+										<text class="file-icon">📄</text>
+										<text class="file-name-small">{{getFileName(fileId)}}</text>
+									</view>
+								</view>
+							</view>
+						</view>
 						<view class="avatar user-avatar">
 							<text class="avatar-text">我</text>
 						</view>
@@ -103,27 +118,78 @@
 
 			<!-- 输入区域 -->
 			<view class="chat-input-wrap">
+				<!-- 已上传文件预览 -->
+				<view v-if="uploadedFiles.length > 0" class="uploaded-files">
+					<view v-for="(file, index) in uploadedFiles" :key="file.id || index" class="uploaded-file-item">
+						<view v-if="isImageFile(file)" class="file-preview-image">
+							<image :src="getFilePreviewUrl(file)" mode="aspectFill" class="preview-img" />
+						</view>
+						<view v-else class="file-preview-doc">
+							<text class="doc-icon">📄</text>
+						</view>
+						<text class="file-name">{{file.name || '文件'}}</text>
+						<view class="remove-file-btn" @tap="removeUploadedFile(index)">
+							<text class="remove-icon">✕</text>
+						</view>
+					</view>
+				</view>
+				<!-- 输入框 -->
+				<view class="input-row">
+					<view class="upload-btn" :class="{ uploading: isUploading }" @tap="showUploadOptions">
+						<text v-if="isUploading" class="upload-icon">⏳</text>
+						<text v-else class="upload-icon">📎</text>
+					</view>
 					<input class="chat-input" v-model="inputText" placeholder="输入问题 来问问我~" @confirm="sendMessage" />
-				<view class="send-btn" @tap="sendMessage">
+					<view class="send-btn" :class="{ active: inputText.trim() || uploadedFiles.length > 0 }" @tap="sendMessage">
 						<text class="send-icon">➤</text>
 					</view>
 				</view>
 			</view>
+		</view>
 
 	</view>
+
+	<!-- 设备代码输入弹窗 -->
+	<view class="device-code-modal" v-if="showDeviceCodeDialog">
+		<view class="modal-mask" @tap="cancelDeviceCodeInput"></view>
+		<view class="modal-content">
+			<view class="modal-header">
+				<text class="modal-title">请输入设备代码</text>
+			</view>
+			<view class="modal-body">
+				<input
+					class="device-code-input"
+					v-model="deviceCodeInput"
+					placeholder="请输入设备代码"
+					focus
+					@confirm="confirmDeviceCodeInput"
+				/>
+			</view>
+			<view class="modal-footer">
+				<button class="modal-btn cancel" @tap="cancelDeviceCodeInput">
+					<text class="btn-text">取消</text>
+				</button>
+				<button class="modal-btn confirm" @tap="confirmDeviceCodeInput">
+					<text class="btn-text">确定</text>
+				</button>
+			</view>
+		</view>
+	</view>
 </template>
 
 <script setup lang="ts">
 	import { ref, nextTick, onMounted } from 'vue'
 	import { guestAPI, aiChatAPI, workcaseChatAPI } from '@/api'
 	import type { TbWorkcaseDTO } from '@/types'
-	import { AGENT_ID } from '@/config'
+	import type { DifyFileInfo } from '@/types/ai/aiChat'
+	import { AGENT_ID, FILE_DOWNLOAD_URL } from '@/config'
 	// 前端消息展示类型
 	interface ChatMessageItem {
 		type: 'user' | 'bot'
 		content: string
 		time: string
 		actions?: string[] | null
+		files?: string[] // 文件ID数组
 	}
 	const agentId = AGENT_ID
 	// 响应式数据
@@ -136,6 +202,12 @@
 	const headerPaddingTop = ref<number>(44) // header顶部padding，默认44px
 	const headerTotalHeight = ref<number>(76) // header总高度，默认76px
 
+	// 文件上传相关
+	const uploadedFiles = ref<DifyFileInfo[]>([])
+	const isUploading = ref<boolean>(false)
+	// 文件信息缓存 (fileId -> DifyFileInfo)
+	const fileInfoCache = ref<Map<string, DifyFileInfo>>(new Map())
+
 	// 用户信息
 	const userInfo = ref({
 		wechatId: '',
@@ -149,6 +221,12 @@
 	const chatId = ref<string>('') // 当前会话ID
 	const currentTaskId = ref<string>('') // 当前任务ID（用于停止）
 
+	// 设备代码相关
+	const deviceCode = ref<string>('') // 设备代码
+	const showDeviceCodeDialog = ref<boolean>(false) // 是否显示设备代码输入弹窗
+	const deviceCodeInput = ref<string>('') // 弹窗中的设备代码输入
+	const pendingAction = ref<'workcase' | 'human' | ''>('') // 待执行的操作类型
+
 	// 初始化用户信息
 	async function initUserInfo() {
 		// #ifdef MP-WEIXIN
@@ -257,18 +335,38 @@
 	// 发送消息
 	async function sendMessage() {
 		const text = inputText.value.trim()
-		if (!text || isTyping.value) return
+		// 允许只有文件或只有文本
+		if ((!text && uploadedFiles.value.length === 0) || isTyping.value) return
 
-		// 添加用户消息
-		addMessage('user', text)
+		const query = text || '[文件]'
+		const currentFiles = [...uploadedFiles.value] // 保存当前文件列表副本
+
+		// 将文件信息缓存起来，用于立即渲染
+		currentFiles.forEach(f => {
+			if (f.sys_file_id) {
+				fileInfoCache.value.set(f.sys_file_id, f)
+			}
+		})
+
+		// 添加用户消息（包含文件）
+		const userMessage: ChatMessageItem = {
+			type: 'user',
+			content: text,
+			time: new Date().toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' }),
+			files: currentFiles.length > 0 ? currentFiles.map(item => item.sys_file_id || '') : undefined
+		}
+		messages.value.push(userMessage)
 		inputText.value = ''
 
-		// 调用AI聊天接口
-		await callAIChat(text)
+		// 清空已上传的文件
+		uploadedFiles.value = []
+
+		// 调用AI聊天接口（携带文件）
+		await callAIChat(query, currentFiles)
 	}
 
 	// 调用AI聊天接口
-	async function callAIChat(query : string) {
+	async function callAIChat(query : string, files : DifyFileInfo[] = []) {
 		isTyping.value = true
 
 		try {
@@ -288,14 +386,19 @@
 				}
 			}
 
-			// 准备流式对话
-			const prepareRes = await aiChatAPI.prepareChatMessageSession({
+			// 准备流式对话（包含文件）
+			const prepareData: ChatPrepareData = {
 				chatId: chatId.value,
 				query: query,
 				agentId: agentId,
 				userType: userType.value,
-				userId: userInfo.value.userId
-			})
+				userId: userInfo.value.userId,
+				files: files.length > 0 ? files : undefined,
+				service: "workcase"
+			}
+			console.log('准备流式对话参数:', JSON.stringify(prepareData))
+
+			const prepareRes = await aiChatAPI.prepareChatMessageSession(prepareData)
 			if (!prepareRes.success || !prepareRes.data) {
 				throw new Error(prepareRes.message || '准备对话失败')
 			}
@@ -419,10 +522,54 @@
 		}
 	}
 
-	// 直接跳转到工单详情页的 create 模式（复用 workcaseDetail 页面）
-	async function showCreator() {
-		// 首页直接创建工单：为了让工单和聊天室绑定，这里先创建一个聊天室（workcase类型），再带 roomId 跳转
-		// 如果你希望“无聊天室也能创建工单”，后端 WorkcaseServiceImpl 也支持 roomId 为空时自动创建聊天室
+	// 检查并获取设备代码
+	function checkDeviceCode(action: 'workcase' | 'human') {
+		if (!deviceCode.value) {
+			// 如果没有设备代码，显示输入弹窗
+			pendingAction.value = action
+			deviceCodeInput.value = ''
+			showDeviceCodeDialog.value = true
+		} else {
+			// 如果已有设备代码，直接执行对应操作
+			if (action === 'workcase') {
+				doCreateWorkcase()
+			} else {
+				doContactHuman()
+			}
+		}
+	}
+
+	// 确认输入设备代码
+	function confirmDeviceCodeInput() {
+		if (!deviceCodeInput.value.trim()) {
+			uni.showToast({
+				title: '请输入设备代码',
+				icon: 'none'
+			})
+			return
+		}
+
+		deviceCode.value = deviceCodeInput.value.trim()
+		showDeviceCodeDialog.value = false
+
+		// 执行待处理的操作
+		if (pendingAction.value === 'workcase') {
+			doCreateWorkcase()
+		} else if (pendingAction.value === 'human') {
+			doContactHuman()
+		}
+		pendingAction.value = ''
+	}
+
+	// 取消输入设备代码
+	function cancelDeviceCodeInput() {
+		showDeviceCodeDialog.value = false
+		deviceCodeInput.value = ''
+		pendingAction.value = ''
+	}
+
+	// 实际创建工单
+	async function doCreateWorkcase() {
 		uni.showLoading({ title: '正在创建工单...' })
 		try {
 			const res = await workcaseChatAPI.createChatRoom({
@@ -431,6 +578,7 @@
 				roomName: `${userInfo.value.username || '访客'}的工单`,
 				roomType: 'workcase',
 				status: 'active',
+				deviceCode: deviceCode.value,
 				aiSessionId: chatId.value || ''
 			})
 			uni.hideLoading()
@@ -451,6 +599,51 @@
 		}
 	}
 
+	// 实际联系人工
+	async function doContactHuman() {
+		uni.showLoading({ title: '正在连接客服...' })
+		try {
+			// 创建聊天室
+			const res = await workcaseChatAPI.createChatRoom({
+				guestId: userInfo.value.userId || userInfo.value.wechatId,
+				guestName: userInfo.value.username || '访客',
+				roomName: `${userInfo.value.username || '访客'}的咨询`,
+				roomType: 'guest',
+				status: 'active',
+				deviceCode: deviceCode.value,
+				aiSessionId: chatId.value || ''
+			})
+			uni.hideLoading()
+
+			if (res.success && res.data) {
+				const roomId = res.data.roomId
+				console.log('创建聊天室成功:', roomId)
+				// 跳转到聊天室页面
+				uni.navigateTo({
+					url: `/pages/chatRoom/chatRoom/chatRoom?roomId=${roomId}&roomName=${encodeURIComponent(res.data.roomName || '人工客服')}`
+				})
+			} else {
+				uni.showToast({
+					title: res.message || '连接客服失败',
+					icon: 'none'
+				})
+			}
+		} catch (error: any) {
+			uni.hideLoading()
+			console.error('创建聊天室失败:', error)
+			uni.showToast({
+				title: '连接客服失败，请稍后重试',
+				icon: 'none'
+			})
+		}
+	}
+
+	// 直接跳转到工单详情页的 create 模式（复用 workcaseDetail 页面）
+	async function showCreator() {
+		// 检查设备代码
+		checkDeviceCode('workcase')
+	}
+
 	// 兼容旧逻辑：不再使用页面内工单创建器
 	function hideCreator() {
 		showWorkcaseCreator.value = false
@@ -487,40 +680,8 @@
 
 	// 联系人工客服 - 创建聊天室并进入
 	async function contactHuman() {
-		uni.showLoading({ title: '正在连接客服...' })
-		try {
-			// 创建聊天室
-			const res = await workcaseChatAPI.createChatRoom({
-				guestId: userInfo.value.userId || userInfo.value.wechatId,
-				guestName: userInfo.value.username || '访客',
-				roomName: `${userInfo.value.username || '访客'}的咨询`,
-				roomType: 'guest',
-				status: 'active',
-				aiSessionId: chatId.value || ''
-			})
-			uni.hideLoading()
-			
-			if (res.success && res.data) {
-				const roomId = res.data.roomId
-				console.log('创建聊天室成功:', roomId)
-				// 跳转到聊天室页面
-				uni.navigateTo({
-					url: `/pages/chatRoom/chatRoom/chatRoom?roomId=${roomId}&roomName=${encodeURIComponent(res.data.roomName || '人工客服')}`
-				})
-			} else {
-				uni.showToast({
-					title: res.message || '连接客服失败',
-					icon: 'none'
-				})
-			}
-		} catch (error: any) {
-			uni.hideLoading()
-			console.error('创建聊天室失败:', error)
-			uni.showToast({
-				title: '连接客服失败，请稍后重试',
-				icon: 'none'
-			})
-		}
+		// 检查设备代码
+		checkDeviceCode('human')
 	}
 
 	// 处理快速问题
@@ -529,7 +690,7 @@
 		await callAIChat(question)
 	}
 
-	// Markdown渲染函数（返回富文本节点）
+	// Markdown渲染函数(返回富文本节点)
 	function renderMarkdown(text : string) : string {
 		if (!text) return ''
 
@@ -539,30 +700,31 @@
 			.replace(/</g, '&lt;')
 			.replace(/>/g, '&gt;')
 
-		// 处理粗体（**语法）
+		// 处理粗体(**语法)
 		html = html.replace(/\*\*([^\*]+)\*\*/g, '<strong>$1</strong>')
 
-		// 处理斜体（*语法，但要避免和粗体冲突）
+		// 处理斜体(*语法,但要避免和粗体冲突)
 		html = html.replace(/(?<!\*)\*([^\*]+)\*(?!\*)/g, '<em>$1</em>')
 
-		// 处理行内代码（`语法）
-		html = html.replace(/`([^`]+)`/g, '<code style="background-color:#f5f5f5;padding:2px 6px;border-radius:3px;font-family:monospace;color:#e53e3e;">$1</code>')
+		// 处理行内代码(`语法)
+		html = html.replace(/`([^`]+)`/g, '<code style="background-color:#f5f5f5;padding:2px 6px;border-radius:3px;font-family:monospace;color:#e53e3e;word-break:break-all;">$1</code>')
 
-		// 处理链接（[text](url)语法）
-		html = html.replace(/\[([^\]]+)\]\(([^)]+)\)/g, '<a href="$2" style="color:#0055AA;text-decoration:underline;">$1</a>')
+		// 处理链接([text](url)语法)
+		html = html.replace(/\[([^\]]+)\]\(([^)]+)\)/g, '<a href="$2" style="color:#0055AA;text-decoration:underline;word-break:break-all;overflow-wrap:break-word;">$1</a>')
 
-		// 处理标题（# ## ###等）
-		html = html.replace(/^### (.+)$/gm, '<div style="font-size:16px;font-weight:600;margin:8px 0 4px;">$1</div>')
-		html = html.replace(/^## (.+)$/gm, '<div style="font-size:18px;font-weight:600;margin:10px 0 6px;">$1</div>')
-		html = html.replace(/^# (.+)$/gm, '<div style="font-size:20px;font-weight:700;margin:12px 0 8px;">$1</div>')
+		// 处理标题(# ## ###等)
+		html = html.replace(/^### (.+)$/gm, '<div style="font-size:16px;font-weight:600;margin:8px 0 4px;word-break:break-word;">$1</div>')
+		html = html.replace(/^## (.+)$/gm, '<div style="font-size:18px;font-weight:600;margin:10px 0 6px;word-break:break-word;">$1</div>')
+		html = html.replace(/^# (.+)$/gm, '<div style="font-size:20px;font-weight:700;margin:12px 0 8px;word-break:break-word;">$1</div>')
 
-		// 处理无序列表（- 或 * 开头）
-		html = html.replace(/^[*-] (.+)$/gm, '<div style="margin-left:16px;">• $1</div>')
+		// 处理无序列表(- 或 * 开头)
+		html = html.replace(/^[*-] (.+)$/gm, '<div style="margin-left:16px;word-break:break-word;">• $1</div>')
 
 		// 处理换行
 		html = html.replace(/\n/g, '<br/>')
 
-		return html
+		// 包裹在一个具有换行样式的容器中
+		return `<div style="word-break:break-word;overflow-wrap:break-word;white-space:normal;max-width:100%;">${html}</div>`
 	}
 
 	// 显示上传选项
@@ -594,10 +756,9 @@
 			count: 1,
 			sourceType: ['camera'],
 			success: (res) => {
-				// 处理图片上传逻辑
-				console.log('选择的图片:', res.tempFilePaths)
-				addMessage('user', '[图片]')
-				simulateAIResponse('收到您发送的图片')
+				if (res.tempFilePaths && res.tempFilePaths.length > 0) {
+					uploadSingleFile(res.tempFilePaths[0])
+				}
 			}
 		})
 	}
@@ -605,25 +766,178 @@
 	// 从相册选择
 	function chooseImageFromAlbum() {
 		uni.chooseImage({
-			count: 1,
+			count: 9,
 			sourceType: ['album'],
 			success: (res) => {
-				// 处理图片上传逻辑
-				console.log('选择的图片:', res.tempFilePaths)
-				addMessage('user', '[图片]')
-				simulateAIResponse('收到您发送的图片')
+				if (res.tempFilePaths && res.tempFilePaths.length > 0) {
+					res.tempFilePaths.forEach((filePath: string) => {
+						uploadSingleFile(filePath)
+					})
+				}
 			}
 		})
 	}
 
 	// 选择文件
 	function chooseFile() {
-		// 这里可以扩展文件选择功能
+		// #ifdef MP-WEIXIN
+		// 微信小程序使用 chooseMessageFile
+		uni.chooseMessageFile({
+			count: 5,
+			type: 'file',
+			extension: ['pdf', 'doc', 'docx', 'xls', 'xlsx', 'txt'],
+			success: (res: any) => {
+				console.log('选择文件成功:', res)
+				if (res.tempFiles && res.tempFiles.length > 0) {
+					res.tempFiles.forEach((file: any) => {
+						uploadSingleFile(file.path)
+					})
+				}
+			},
+			fail: (err: any) => {
+				console.error('选择文件失败:', err)
 				uni.showToast({
-			title: '文件选择功能开发中',
+					title: '选择文件失败',
 					icon: 'none'
 				})
 			}
+		})
+		// #endif
+
+		// #ifndef MP-WEIXIN
+		// 非微信小程序环境
+		// @ts-ignore
+		if (typeof uni.chooseFile === 'function') {
+			// @ts-ignore
+			uni.chooseFile({
+				count: 5,
+				extension: ['.pdf', '.doc', '.docx', '.xls', '.xlsx', '.txt'],
+				success: (res: any) => {
+					console.log('选择文件成功:', res)
+					if (res.tempFilePaths && res.tempFilePaths.length > 0) {
+						res.tempFilePaths.forEach((filePath: string) => {
+							uploadSingleFile(filePath)
+						})
+					}
+				},
+				fail: (err: any) => {
+					console.error('选择文件失败:', err)
+					uni.showToast({
+						title: '选择文件失败',
+						icon: 'none'
+					})
+				}
+			})
+		} else {
+			uni.showToast({
+				title: '当前环境不支持文件选择',
+				icon: 'none'
+			})
+		}
+		// #endif
+	}
+
+	// 上传单个文件
+	async function uploadSingleFile(filePath: string) {
+		console.log('开始上传文件:', filePath)
+
+		if (!agentId) {
+			uni.showToast({ title: '智能体未配置', icon: 'none' })
+			return
+		}
+
+		isUploading.value = true
+		uni.showLoading({ title: '上传中...' })
+
+		try {
+			const result = await aiChatAPI.uploadFileForChat(filePath, agentId)
+			console.log('上传结果:', result)
+
+			if (result.success && result.data) {
+				uploadedFiles.value.push(result.data)
+				uni.showToast({ title: '上传成功', icon: 'success', duration: 1000 })
+			} else {
+				uni.showToast({ title: result.message || '上传失败', icon: 'none' })
+			}
+		} catch (error: any) {
+			console.error('文件上传失败:', error)
+			uni.showToast({ title: '上传失败: ' + (error.message || '未知错误'), icon: 'none' })
+		} finally {
+			isUploading.value = false
+			uni.hideLoading()
+		}
+	}
+
+	// 移除已上传的文件
+	function removeUploadedFile(index: number) {
+		uploadedFiles.value.splice(index, 1)
+	}
+
+	// 判断是否为图片文件
+	function isImageFile(file: DifyFileInfo): boolean {
+		return file.type === 'image' || file.mime_type?.startsWith('image/') || false
+	}
+
+	// 获取文件预览URL
+	function getFilePreviewUrl(file: DifyFileInfo): string {
+		return file.preview_url || file.source_url || file.url || ''
+	}
+
+	// 获取文件下载URL（通过文件ID）
+	function getFileDownloadUrl(fileId: string): string {
+		return `${FILE_DOWNLOAD_URL}${fileId}`
+	}
+
+	// 判断文件ID对应的文件是否为图片
+	function isImageFileById(fileId: string): boolean {
+		// 从缓存中查找文件信息
+		const file = fileInfoCache.value.get(fileId)
+		if (file) {
+			return isImageFile(file)
+		}
+		// 如果缓存中没有，尝试从uploadedFiles中查找
+		const uploadedFile = uploadedFiles.value.find(f => f.sys_file_id === fileId)
+		if (uploadedFile) {
+			return isImageFile(uploadedFile)
+		}
+		return false
+	}
+
+	// 获取文件名（从缓存）
+	function getFileName(fileId: string): string {
+		const file = fileInfoCache.value.get(fileId)
+		return file?.name || fileId.substring(0, 8) + '...'
+	}
+
+	// 文件预览
+	function previewFile(fileId: string) {
+		const url = getFileDownloadUrl(fileId)
+		// 如果是图片，使用图片预览
+		if (isImageFileById(fileId)) {
+			uni.previewImage({
+				urls: [url],
+				current: url
+			})
+		} else {
+			// 其他文件，提示下载或打开
+			uni.showModal({
+				title: '提示',
+				content: '是否下载该文件？',
+				success: (res) => {
+					if (res.confirm) {
+						uni.downloadFile({
+							url: url,
+							success: (downloadRes) => {
+								if (downloadRes.statusCode === 200) {
+									uni.showToast({ title: '下载成功', icon: 'success' })
+								}
+							}
+						})
+					}
+				}
+			})
+		}
+	}
 </script>
 
 <style lang="scss" scoped>

urbanLifelineWeb/packages/workcase_wechat/pages/meeting/meetingCreate/MeetingCreate.scss

@@ -1,116 +1,185 @@
-.meeting-create-page {
-	min-height: 100vh;
-	background-color: #f5f7fa;
-	padding-bottom: 120rpx;
+.page {
+    background: #f8fafc;
 }
 
-.page-header {
-	background-color: #fff;
-	padding: 32rpx;
-	border-bottom: 1px solid #ebeef5;
+.nav {
+    position: fixed;
+    top: 0;
+    left: 0;
+    right: 0;
+    background: #fff;
+    flex-direction: row;
+    align-items: flex-end;
+    padding-left: 24rpx;
+    padding-right: 24rpx;
+    padding-bottom: 16rpx;
+    z-index: 100;
+    border-bottom: 1rpx solid #e5e7eb;
 }
 
-.page-title {
-	font-size: 36rpx;
-	font-weight: 600;
-	color: #303133;
+.nav-back {
+    width: 60rpx;
+    height: 64rpx;
+    align-items: center;
+    justify-content: center;
 }
 
+.nav-back-icon {
+    width: 20rpx;
+    height: 20rpx;
+    border-left-width: 4rpx;
+    border-left-style: solid;
+    border-left-color: #333;
+    border-bottom-width: 4rpx;
+    border-bottom-style: solid;
+    border-bottom-color: #333;
+    transform: rotate(45deg);
+}
+
+.nav-title {
+    flex: 1;
+    font-size: 34rpx;
+    font-weight: 500;
+    color: #333;
+    text-align: center;
+    line-height: 64rpx;
+}
+
+.nav-capsule {
+    width: 174rpx;
+    height: 64rpx;
+}
+
+.content {
+    padding: 24rpx;
+    padding-bottom: 140rpx;
+}
+
+.section {
+    background: #fff;
+    border-radius: 20rpx;
+    padding: 24rpx;
+    margin-bottom: 20rpx;
+}
+
+// 表单容器
 .form-container {
-	background-color: #fff;
-	margin-top: 16rpx;
+    background: #fff;
+    border-radius: 16rpx;
+    overflow: hidden;
 }
 
 .form-item {
-	padding: 24rpx 32rpx;
-	border-bottom: 1px solid #ebeef5;
-}
-
-.form-item.required .label-text::after {
-	content: ' *';
-	color: #f56c6c;
+    padding: 24rpx;
+    border-bottom-width: 1rpx;
+    border-bottom-style: solid;
+    border-bottom-color: #f3f4f6;
 }
 
 .form-label {
-	display: flex;
-	align-items: center;
+    font-size: 26rpx;
+    color: #6b7280;
     margin-bottom: 16rpx;
-}
-
-.label-text {
-	font-size: 28rpx;
-	color: #606266;
     font-weight: 500;
 }
 
-.required-star {
-	color: #f56c6c;
-	margin-left: 8rpx;
-}
-
 .form-input {
-	width: 100%;
-	padding: 16rpx 24rpx;
-	border: 1px solid #dcdfe6;
+    padding: 0 24rpx;
+    height: 68rpx;
+    background-color: #f9fafb;
+    border-width: 1rpx;
+    border-style: solid;
+    border-color: #e5e7eb;
     border-radius: 8rpx;
     font-size: 28rpx;
-	color: #303133;
-}
-
-.picker-display {
-	padding: 16rpx 24rpx;
-	border: 1px solid #dcdfe6;
-	border-radius: 8rpx;
-	font-size: 28rpx;
-	color: #303133;
-}
-
-.picker-display .placeholder {
-	color: #c0c4cc;
+    color: #111827;
 }
 
 .form-tip {
-	margin-top: 8rpx;
-}
-
-.form-tip text {
     font-size: 24rpx;
-	color: #909399;
+    color: #9ca3af;
+    margin-top: 12rpx;
 }
 
-.form-footer {
+.required {
+    color: #ef4444;
+    margin-left: 4rpx;
+}
+
+.picker-content {
+    flex-direction: row;
+    align-items: center;
+    justify-content: space-between;
+    height: 68rpx;
+    padding: 0 24rpx;
+    background-color: #f9fafb;
+    border-width: 1rpx;
+    border-style: solid;
+    border-color: #e5e7eb;
+    border-radius: 8rpx;
+}
+
+.picker-text {
+    flex: 1;
+    font-size: 28rpx;
+    color: #111827;
+}
+
+.picker-text.placeholder {
+    color: #9ca3af;
+}
+
+.picker-arrow {
+    font-size: 28rpx;
+    color: #9ca3af;
+    margin-left: 16rpx;
+}
+
+// 底部占位
+.footer-placeholder {
+    height: 120rpx;
+}
+
+// 底部操作栏
+.footer-actions {
     position: fixed;
-	bottom: 0;
     left: 0;
     right: 0;
-	display: flex;
-	justify-content: space-between;
-	padding: 24rpx 32rpx;
+    bottom: 0;
     background-color: #fff;
-	border-top: 1px solid #ebeef5;
-	box-shadow: 0 -2rpx 8rpx rgba(0, 0, 0, 0.05);
+    border-top-width: 1rpx;
+    border-top-style: solid;
+    border-top-color: #e5e7eb;
+    padding: 24rpx;
+    flex-direction: row;
+    z-index: 99;
 }
 
-.btn {
+.action-button {
     flex: 1;
-	padding: 24rpx 0;
+    height: 80rpx;
     border-radius: 8rpx;
-	font-size: 32rpx;
-	text-align: center;
-	border: none;
+    align-items: center;
+    justify-content: center;
+    border-width: 1rpx;
+    border-style: solid;
+    border-color: #e5e7eb;
+    background-color: #fff;
+    margin-right: 24rpx;
 }
 
-.btn-cancel {
-	background-color: #f5f7fa;
-	color: #606266;
-	margin-right: 16rpx;
+.action-button.primary {
+    background-color: #4b87ff;
+    border-color: #4b87ff;
+    margin-right: 0;
 }
 
-.btn-submit {
-	background-color: #409eff;
+.action-button.primary .button-text {
     color: #fff;
 }
 
-.btn-submit[loading] {
-	opacity: 0.7;
+.button-text {
+    font-size: 28rpx;
+    color: #6b7280;
+    font-weight: 500;
 }

urbanLifelineWeb/packages/workcase_wechat/pages/meeting/meetingCreate/MeetingCreate.uvue

@@ -1,15 +1,25 @@
 <template>
-	<view class="meeting-create-page">
-		<view class="page-header">
-			<text class="page-title">创建视频会议</text>
+	<!-- #ifdef APP -->
+	<scroll-view style="flex:1">
+	<!-- #endif -->
+	<view class="page">
+		<!-- 导航栏 -->
+		<view class="nav" :style="{ paddingTop: headerPaddingTop + 'px', height: headerTotalHeight + 'px' }">
+			<view class="nav-back" @tap="handleCancel">
+				<view class="nav-back-icon"></view>
+			</view>
+			<text class="nav-title">创建视频会议</text>
+			<view class="nav-capsule"></view>
 		</view>
 
+		<!-- 内容区域 -->
+		<scroll-view class="content" scroll-y="true" :style="{ marginTop: headerTotalHeight + 'px' }">
+			<!-- 表单区域 -->
+			<view class="section">
 				<view class="form-container">
 					<!-- 会议名称 -->
 					<view class="form-item">
-				<view class="form-label">
-					<text class="label-text">会议名称</text>
-				</view>
+						<text class="form-label">会议名称</text>
 						<input
 							v-model="formData.meetingName"
 							class="form-input"
@@ -19,66 +29,56 @@
 					</view>
 
 					<!-- 开始时间 -->
-			<view class="form-item required">
-				<view class="form-label">
-					<text class="label-text">开始时间</text>
-					<text class="required-star">*</text>
-				</view>
+					<view class="form-item">
+						<text class="form-label">开始时间<text class="required">*</text></text>
 						<picker
 							mode="multiSelector"
 							:value="startTimePickerValue"
 							:range="timePickerRange"
 							@change="handleStartTimeChange"
 						>
-					<view class="picker-display">
-						<text :class="formData.startTime ? '' : 'placeholder'">
+							<view class="picker-content">
+								<text class="picker-text" :class="{ placeholder: !formData.startTime }">
 									{{ formData.startTime || '请选择开始时间' }}
 								</text>
+								<text class="picker-arrow">></text>
 							</view>
 						</picker>
 					</view>
 
 					<!-- 结束时间 -->
-			<view class="form-item required">
-				<view class="form-label">
-					<text class="label-text">结束时间</text>
-					<text class="required-star">*</text>
-				</view>
+					<view class="form-item">
+						<text class="form-label">结束时间<text class="required">*</text></text>
 						<picker
 							mode="multiSelector"
 							:value="endTimePickerValue"
 							:range="timePickerRange"
 							@change="handleEndTimeChange"
 						>
-					<view class="picker-display">
-						<text :class="formData.endTime ? '' : 'placeholder'">
+							<view class="picker-content">
+								<text class="picker-text" :class="{ placeholder: !formData.endTime }">
 									{{ formData.endTime || '请选择结束时间' }}
 								</text>
+								<text class="picker-arrow">></text>
 							</view>
 						</picker>
 					</view>
 
 					<!-- 提前入会 -->
 					<view class="form-item">
-				<view class="form-label">
-					<text class="label-text">提前入会（分钟）</text>
-				</view>
+						<text class="form-label">提前入会（分钟）</text>
 						<input
 							v-model.number="formData.advance"
 							class="form-input"
 							type="number"
 							placeholder="提前入会时间"
 						/>
-				<view class="form-tip">
-					<text>用户可在会议开始前N分钟加入</text>
-				</view>
+						<text class="form-tip">用户可在会议开始前N分钟加入</text>
 					</view>
 
 					<!-- 会议密码 -->
 					<view class="form-item">
-				<view class="form-label">
-					<text class="label-text">会议密码</text>
-				</view>
+						<text class="form-label">会议密码</text>
 						<input
 							v-model="formData.meetingPassword"
 							class="form-input"
@@ -91,9 +91,7 @@
 
 					<!-- 最大人数 -->
 					<view class="form-item">
-				<view class="form-label">
-					<text class="label-text">最大人数</text>
-				</view>
+						<text class="form-label">最大人数</text>
 						<input
 							v-model.number="formData.maxParticipants"
 							class="form-input"
@@ -102,21 +100,37 @@
 						/>
 					</view>
 				</view>
+			</view>
 
-		<!-- 底部按钮 -->
-		<view class="form-footer">
-			<button class="btn btn-cancel" @click="handleCancel">取消</button>
-			<button class="btn btn-submit" :loading="submitting" @click="handleSubmit">创建会议</button>
+			<!-- 底部占位 -->
+			<view class="footer-placeholder"></view>
+		</scroll-view>
+
+		<!-- 底部操作栏 -->
+		<view class="footer-actions">
+			<view class="action-button" @tap="handleCancel">
+				<text class="button-text">取消</text>
+			</view>
+			<view class="action-button primary" @tap="handleSubmit">
+				<text class="button-text">创建会议</text>
 			</view>
 		</view>
+	</view>
+	<!-- #ifdef APP -->
+	</scroll-view>
+	<!-- #endif -->
 </template>
 
 <script setup lang="ts">
-import { ref, reactive, computed } from 'vue'
+import { ref, reactive, computed, onMounted } from 'vue'
 import { onLoad } from '@dcloudio/uni-app'
 import { workcaseChatAPI } from '../../../api/workcase/workcaseChat'
 import type { CreateMeetingParam } from '../../../types/workcase/chatRoom'
 
+// 响应式数据
+const headerPaddingTop = ref<number>(44)
+const headerTotalHeight = ref<number>(88)
+
 // 路由参数
 const roomId = ref('')
 const workcaseId = ref('')
@@ -136,8 +150,8 @@ const formData = reactive<CreateMeetingParam>({
 const submitting = ref(false)
 
 // 时间选择器数据
-const startTimePickerValue = ref([0, 0, 0, 0])
-const endTimePickerValue = ref([0, 0, 0, 0])
+const startTimePickerValue = ref([0, 0, 0])
+const endTimePickerValue = ref([0, 0, 0])
 
 // 生成时间选择器范围
 const timePickerRange = computed(() => {
@@ -179,6 +193,26 @@ onLoad((options: any) => {
 	}
 })
 
+onMounted(() => {
+	const windowInfo = uni.getWindowInfo()
+	const statusBarHeight = windowInfo.statusBarHeight || 44
+	
+	// #ifdef MP-WEIXIN
+	try {
+		const menuButtonInfo = uni.getMenuButtonBoundingClientRect()
+		headerPaddingTop.value = menuButtonInfo.top
+		headerTotalHeight.value = menuButtonInfo.bottom + 8
+	} catch (e) {
+		headerPaddingTop.value = statusBarHeight
+		headerTotalHeight.value = statusBarHeight + 44
+	}
+	// #endif
+	// #ifndef MP-WEIXIN
+	headerPaddingTop.value = statusBarHeight
+	headerTotalHeight.value = statusBarHeight + 44
+	// #endif
+})
+
 // 处理开始时间选择
 function handleStartTimeChange(e: any) {
 	const val = e.detail.value
@@ -214,69 +248,45 @@ function handleEndTimeChange(e: any) {
 // 验证表单
 function validateForm(): boolean {
 	if (!formData.startTime) {
-		uni.showToast({
-			title: '请选择开始时间',
-			icon: 'none'
-		})
+		uni.showToast({ title: '请选择开始时间', icon: 'none' })
 		return false
 	}
 
 	if (!formData.endTime) {
-		uni.showToast({
-			title: '请选择结束时间',
-			icon: 'none'
-		})
+		uni.showToast({ title: '请选择结束时间', icon: 'none' })
 		return false
 	}
 
-	const start = new Date(formData.startTime).getTime()
-	const end = new Date(formData.endTime).getTime()
+	const start = new Date(formData.startTime.replace(' ', 'T')).getTime()
+	const end = new Date(formData.endTime.replace(' ', 'T')).getTime()
 
 	if (start < Date.now()) {
-		uni.showToast({
-			title: '开始时间不能早于当前时间',
-			icon: 'none'
-		})
+		uni.showToast({ title: '开始时间不能早于当前时间', icon: 'none' })
 		return false
 	}
 
 	if (end <= start) {
-		uni.showToast({
-			title: '结束时间必须晚于开始时间',
-			icon: 'none'
-		})
+		uni.showToast({ title: '结束时间必须晚于开始时间', icon: 'none' })
 		return false
 	}
 
 	if (end - start < 5 * 60 * 1000) {
-		uni.showToast({
-			title: '会议时长不能少于5分钟',
-			icon: 'none'
-		})
+		uni.showToast({ title: '会议时长不能少于5分钟', icon: 'none' })
 		return false
 	}
 
 	if (end - start > 24 * 60 * 60 * 1000) {
-		uni.showToast({
-			title: '会议时长不能超过24小时',
-			icon: 'none'
-		})
+		uni.showToast({ title: '会议时长不能超过24小时', icon: 'none' })
 		return false
 	}
 
 	if (formData.advance !== undefined && (formData.advance < 0 || formData.advance > 60)) {
-		uni.showToast({
-			title: '提前入会时间范围为0-60分钟',
-			icon: 'none'
-		})
+		uni.showToast({ title: '提前入会时间范围为0-60分钟', icon: 'none' })
 		return false
 	}
 
 	if (formData.maxParticipants !== undefined && (formData.maxParticipants < 2 || formData.maxParticipants > 100)) {
-		uni.showToast({
-			title: '参与人数范围为2-100人',
-			icon: 'none'
-		})
+		uni.showToast({ title: '参与人数范围为2-100人', icon: 'none' })
 		return false
 	}
 
@@ -289,33 +299,24 @@ async function handleSubmit() {
 		return
 	}
 
-	try {
+	if (submitting.value) return
 	submitting.value = true
 
+	try {
 		const result = await workcaseChatAPI.createVideoMeeting(formData)
 
 		if (result.success && result.data) {
-			uni.showToast({
-				title: '会议创建成功',
-				icon: 'success'
-			})
-
+			uni.showToast({ title: '会议创建成功', icon: 'success' })
 			// 延迟返回，让用户看到成功提示
 			setTimeout(() => {
 				uni.navigateBack()
 			}, 1500)
 		} else {
-			uni.showToast({
-				title: result.message || '创建会议失败',
-				icon: 'none'
-			})
+			uni.showToast({ title: result.message || '创建会议失败', icon: 'none' })
 		}
 	} catch (error) {
 		console.error('创建会议失败:', error)
-		uni.showToast({
-			title: '创建会议失败，请重试',
-			icon: 'none'
-		})
+		uni.showToast({ title: '创建会议失败，请重试', icon: 'none' })
 	} finally {
 		submitting.value = false
 	}
@@ -327,6 +328,6 @@ function handleCancel() {
 }
 </script>
 
-<style scoped lang="scss">
-@import url('./MeetingCreate.scss')
+<style lang="scss" scoped>
+@import "./MeetingCreate.scss";
 </style>

urbanLifelineWeb/packages/workcase_wechat/pages/workcase/workcaseDetail/workcaseDetail.uvue

@@ -95,14 +95,14 @@
 
 					<!-- 设备铭牌 -->
 					<view class="form-item">
-						<text class="form-label">设备铭牌</text>
+						<text class="form-label">设备铭牌<text class="required" v-if="mode === 'create'">*</text></text>
 						<input v-if="mode === 'create'" class="form-input" v-model="workcase.deviceNamePlate" placeholder="请输入设备铭牌"/>
 						<text v-else class="form-value">{{ workcase.deviceNamePlate || '-' }}</text>
 					</view>
 
 					<!-- 铭牌照片 -->
 					<view class="form-item">
-						<text class="form-label">铭牌照片<text class="required" v-if="mode === 'create'">*</text></text>
+						<text class="form-label">铭牌照片</text>
 						<!-- 创建模式：上传铭牌 -->
 						<view v-if="mode === 'create'" class="nameplate-upload">
 							<view v-if="workcase.deviceNamePlateImg" class="nameplate-preview" @tap="previewNameplateImage">
@@ -164,8 +164,8 @@
 					<view class="title-bar"></view>
 					<text class="title-text">处理记录</text>
 				</view>
-				<!-- 处理人记录处理过程 -->
-				<view v-if="isProcessor" class="add-process-section">
+				<!-- 处理人记录处理过程 - 仅在处理中状态显示 -->
+				<view v-if="isProcessor && workcase.status === 'processing'" class="add-process-section">
 					<button class="add-process-btn" type="primary" size="mini" @tap="navigateToAddProcess">
 						添加处理记录
 					</button>
@@ -380,7 +380,7 @@
 <script setup lang="ts">
 import { ref, onMounted, reactive, computed } from 'vue'
 import { onLoad } from '@dcloudio/uni-app'
-import type { TbWorkcaseDTO, TbWorkcaseProcessDTO } from '@/types/workcase'
+import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, WorkcaseProcessVO } from '@/types/workcase'
 import type { CustomerServiceVO } from '@/types/workcase/chatRoom'
 import { workcaseAPI, fileAPI, workcaseChatAPI } from '@/api'
 
@@ -401,7 +401,7 @@ const userId = JSON.parse(uni.getStorageSync('loginDomain')).userInfo.userId
 const workcase = reactive<TbWorkcaseDTO>({})
 
 // 处理记录
-const processList = reactive<TbWorkcaseProcessDTO[]>([])
+const processList = reactive<WorkcaseProcessVO[]>([])
 
 // 文件信息缓存
 const fileInfoCache = reactive<Map<string, any>>(new Map())
@@ -457,6 +457,7 @@ onLoad((options: any) => {
 		mode.value = 'create'
 		// create 模式必须从上一页带入 roomId（前端先建 room 的策略）
 		const roomId = options.roomId || ''
+		const deviceCodeParam = decodeURIComponent(options.deviceCode || '')
 		if (!roomId) {
 			uni.showToast({ title: '缺少roomId，无法创建工单', icon: 'none' })
 			// 直接退出，避免后续提交失败
@@ -485,6 +486,8 @@ onLoad((options: any) => {
 			phone,
 			userId,
 			roomId,
+			deviceCode: deviceCodeParam,
+			deviceNamePlate: deviceCodeParam,
 			device: '',
 			type: '',
 			address: '',
@@ -1102,8 +1105,8 @@ async function submitWorkcase() {
 		uni.showToast({ title: '请输入故障描述', icon: 'none' })
 		return
 	}
-	if (!workcase.deviceNamePlateImg) {
-		uni.showToast({ title: '请上传设备铭牌照片', icon: 'none' })
+	if (!workcase.deviceNamePlate) {
+		uni.showToast({ title: '请输入设备铭牌', icon: 'none' })
 		return
 	}
 	if (!workcase.imgs || workcase.imgs.length === 0) {
@@ -1236,15 +1239,15 @@ async function submitProcessRecord() {
 
 	submittingProcess.value = true
 	try {
-		const fileIds = processForm.files.map(f => f.fileId).join(',')
+		const fileIds = processForm.files.map(f => f.fileId)
 		const params: TbWorkcaseProcessDTO = {
 			workcaseId: workcase.workcaseId,
 			action: 'info',
 			message: processForm.message,
-			files: fileIds || undefined
+			files: fileIds.length > 0 ? fileIds : undefined
 		}
 
-		const res = await workcaseAPI.addWorkcaseProcess(params)
+		const res = await workcaseAPI.createWorkcaseProcess(params)
 		if (res.success) {
 			uni.showToast({ title: '处理记录添加成功', icon: 'success' })
 			closeAddProcessDialog()

urbanLifelineWeb/packages/workcase_wechat/types/ai/aiChat.ts

@@ -12,27 +12,27 @@ export interface DifyFileInfo {
     /** 文件扩展名 */
     extension?: string
     /** 文件MIME类型 */
-    mimeType?: string
+    mime_type?: string
     /** 上传人ID */
-    createdBy?: string
+    created_by?: string
     /** 上传时间（时间戳） */
-    createdAt?: number
+    created_at?: number
     /** 预览URL */
-    previewUrl?: string
+    preview_url?: string
     /** 源文件URL */
-    sourceUrl?: string
+    source_url?: string
     /** 文件类型：image、document、audio、video、file */
     type?: string
     /** 传输方式：remote_url、local_file */
-    transferMethod?: string
+    transfer_method?: string
     /** 文件URL或ID */
     url?: string
     /** 本地文件上传ID */
-    uploadFileId?: string
+    upload_file_id?: string
     /** 系统文件ID */
-    sysFileId?: string
+    sys_file_id?: string
     /** 文件路径（从系统文件表获取） */
-    filePath?: string
+    file_path?: string
 }
 
 /**
@@ -87,6 +87,7 @@ export interface ChatPrepareData {
     userId?: string
     /** 用户类型（false=来客，true=员工） */
     userType?: boolean
+    service?: string
 }
 
 /**
@@ -125,23 +126,6 @@ export interface CreateChatParam {
     title?: string
 }
 
-/**
- * 准备流式对话参数
- */
-export interface PrepareChatParam {
-    /** 对话ID（必传） */
-    chatId: string
-    /** 用户问题（必传） */
-    query: string
-    /** 智能体ID */
-    agentId: string
-    userType: boolean
-    /** 用户ID */
-    userId?: string
-    /** 用户类型 */
-    /** 文件列表 */
-    files?: DifyFileInfo[]
-}
 
 /**
  * 停止对话参数

urbanLifelineWeb/packages/workcase_wechat/types/workcase/chatRoom.ts

@@ -14,6 +14,8 @@ export interface TbChatRoomDTO extends BaseDTO {
     status?: string
     guestId?: string
     guestName?: string
+    deviceCode?: string
+    commentLevel?: number
     aiSessionId?: string
     currentAgentId?: string
     agentCount?: number
@@ -164,6 +166,8 @@ export interface ChatRoomVO extends BaseVO {
     status?: string
     guestId?: string
     guestName?: string
+    commentLevel?: string
+    deviceCode?: string
     aiSessionId?: string
     currentAgentId?: string
     currentAgentName?: string

urbanLifelineWeb/packages/workcase_wechat/types/workcase/workcase.ts

@@ -1,4 +1,4 @@
-import type { BaseDTO } from '../base'
+import type { BaseDTO, BaseVO } from '../base'
 
 /**
  * 工单表对象
@@ -74,3 +74,23 @@ export interface TbWorkcaseDeviceDTO extends BaseDTO {
     /** 文件根ID */
     fileRootId?: string
 }
+
+export interface WorkcaseProcessVO extends BaseVO {
+    /** 工单ID */
+    workcaseId?: string
+    /** 过程ID */
+    processId?: string
+    /** 动作 info：记录，assign：指派，redeploy：转派，repeal：撤销，finish：完成 */
+    action?: 'info' | 'assign' | 'redeploy' | 'repeal' | 'finish'
+    /** 消息 */
+    message?: string
+    /** 携带文件列表 */
+    files?: string[]
+    /** 处理人（指派、转派专属） */
+    processor?: string
+    processorName?: string
+    /** 创建时间 */
+    createTime?: string
+    /** 更新时间 */
+    updateTime?: string
+}

修改点.md

@@ -0,0 +1,4 @@
+1. createTableWorkcase.sql 修改了tb_chat_room 增加了device_code字段。修改相关dto\vo\xml。
+2. WorkcaseChatController.java 修改创建聊天室的接口，增加了deviceCode字段必传。
+3. 修改workcase/types/workcase/chatRoom.ts里的dto和vo。修改workcase_wechat/types/workcase/chatRoom.ts的dto和vo
+4. 修改workcase_wechat/pages/index/index.uvue。新增const deviceCode = ref('');只有这个有值时，才让用户创建聊天室和工单（工单自动填入表单），否则弹窗让用户填写