diff --git a/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/service/WorkcaseService.java b/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/service/WorkcaseService.java
index 9b3e75c7..1855263a 100644
--- a/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/service/WorkcaseService.java
+++ b/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/service/WorkcaseService.java
@@ -3,6 +3,7 @@ package org.xyzh.api.workcase.service;
 import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
+import org.xyzh.api.workcase.vo.WorkcaseProcessVO;
 import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageRequest;
 
@@ -110,7 +111,7 @@ public interface WorkcaseService {
      * @author    yslg
      * @since 2025-12-19
      */
-    ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter);
+    ResultDomain<WorkcaseProcessVO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter);
     
     /**
      * @description    获取工单处理过程分页
@@ -118,7 +119,7 @@ public interface WorkcaseService {
      * @author    yslg
      * @since 2025-12-19
      */
-    ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest);
+    ResultDomain<WorkcaseProcessVO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest);
 
     // ====================== 工单设备管理 ======================
     /**
diff --git a/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/TicketListVO.java b/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/TicketListVO.java
deleted file mode 100644
index c33f7c0e..00000000
--- a/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/TicketListVO.java
+++ /dev/null
@@ -1,59 +0,0 @@
-package org.xyzh.api.workcase.vo;
-
-import lombok.Data;
-import lombok.EqualsAndHashCode;
-import org.xyzh.common.vo.BaseVO;
-import io.swagger.v3.oas.annotations.media.Schema;
-import com.alibaba.fastjson2.annotation.JSONField;
-import java.util.Date;
-
-/**
- * 工单列表VO
- * 用于前端列表展示（简化版）
- */
-@Data
-@EqualsAndHashCode(callSuper = true)
-@Schema(description = "工单列表VO")
-public class TicketListVO extends BaseVO {
-    private static final long serialVersionUID = 1L;
-    
-    @Schema(description = "工单ID")
-    private String ticketId;
-    
-    @Schema(description = "工单编号")
-    private String ticketNo;
-    
-    @Schema(description = "客户姓名")
-    private String customerName;
-    
-    @Schema(description = "工单标题")
-    private String title;
-    
-    @Schema(description = "工单类型名称")
-    private String ticketTypeName;
-    
-    @Schema(description = "优先级")
-    private String priority;
-    
-    @Schema(description = "优先级名称")
-    private String priorityName;
-    
-    @Schema(description = "工单状态")
-    private String ticketStatus;
-    
-    @Schema(description = "工单状态名称")
-    private String ticketStatusName;
-    
-    @Schema(description = "处理人姓名")
-    private String assignedToName;
-    
-    @Schema(description = "SLA截止时间", format = "date-time")
-    @JSONField(format = "yyyy-MM-dd HH:mm:ss")
-    private Date slaDeadline;
-    
-    @Schema(description = "是否逾期", defaultValue = "false")
-    private Boolean isOverdue;
-    
-    @Schema(description = "创建者姓名")
-    private String creatorName;
-}
diff --git a/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/TicketVO.java b/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/TicketVO.java
deleted file mode 100644
index ec1e5c17..00000000
--- a/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/TicketVO.java
+++ /dev/null
@@ -1,151 +0,0 @@
-package org.xyzh.api.workcase.vo;
-
-import lombok.Data;
-import lombok.EqualsAndHashCode;
-import org.xyzh.common.vo.BaseVO;
-import io.swagger.v3.oas.annotations.media.Schema;
-import com.alibaba.fastjson2.annotation.JSONField;
-import com.fasterxml.jackson.databind.JsonNode;
-import java.util.Date;
-import java.util.List;
-
-/**
- * 工单VO
- * 用于前端展示工单信息
- */
-@Data
-@EqualsAndHashCode(callSuper = true)
-@Schema(description = "工单VO")
-public class TicketVO extends BaseVO {
-    private static final long serialVersionUID = 1L;
-    
-    @Schema(description = "工单ID")
-    private String ticketId;
-    
-    @Schema(description = "工单编号")
-    private String ticketNo;
-    
-    @Schema(description = "客户ID")
-    private String customerId;
-    
-    @Schema(description = "客户姓名")
-    private String customerName;
-    
-    @Schema(description = "客户电话")
-    private String customerPhone;
-    
-    @Schema(description = "关联会话ID")
-    private String conversationId;
-    
-    @Schema(description = "工单类型")
-    private String ticketType;
-    
-    @Schema(description = "工单类型名称")
-    private String ticketTypeName;
-    
-    @Schema(description = "工单分类")
-    private String ticketCategory;
-    
-    @Schema(description = "优先级")
-    private String priority;
-    
-    @Schema(description = "优先级名称")
-    private String priorityName;
-    
-    @Schema(description = "优先级颜色")
-    private String priorityColor;
-    
-    @Schema(description = "工单标题")
-    private String title;
-    
-    @Schema(description = "问题描述")
-    private String description;
-    
-    @Schema(description = "附件ID数组")
-    private List<String> attachments;
-    
-    @Schema(description = "附件数量")
-    private Integer attachmentCount;
-    
-    @Schema(description = "工单来源")
-    private String ticketSource;
-    
-    @Schema(description = "工单来源名称")
-    private String ticketSourceName;
-    
-    @Schema(description = "分配给（处理人ID）")
-    private String assignedTo;
-    
-    @Schema(description = "处理人姓名")
-    private String assignedToName;
-    
-    @Schema(description = "分配部门")
-    private String assignedDept;
-    
-    @Schema(description = "分配部门名称")
-    private String assignedDeptName;
-    
-    @Schema(description = "工单状态")
-    private String ticketStatus;
-    
-    @Schema(description = "工单状态名称")
-    private String ticketStatusName;
-    
-    @Schema(description = "工单状态颜色")
-    private String statusColor;
-    
-    @Schema(description = "解决方案")
-    private String resolution;
-    
-    @Schema(description = "解决时间", format = "date-time")
-    @JSONField(format = "yyyy-MM-dd HH:mm:ss")
-    private Date resolutionTime;
-    
-    @Schema(description = "关闭时间", format = "date-time")
-    @JSONField(format = "yyyy-MM-dd HH:mm:ss")
-    private Date closeTime;
-    
-    @Schema(description = "首次响应时间", format = "date-time")
-    @JSONField(format = "yyyy-MM-dd HH:mm:ss")
-    private Date responseTime;
-    
-    @Schema(description = "SLA截止时间", format = "date-time")
-    @JSONField(format = "yyyy-MM-dd HH:mm:ss")
-    private Date slaDeadline;
-    
-    @Schema(description = "是否逾期", defaultValue = "false")
-    private Boolean isOverdue;
-    
-    @Schema(description = "距离SLA截止的剩余时间（分钟）")
-    private Integer slaRemainingMinutes;
-    
-    @Schema(description = "客户评分（1-5星）")
-    private Integer customerRating;
-    
-    @Schema(description = "客户反馈")
-    private String customerFeedback;
-    
-    @Schema(description = "CRM系统工单ID")
-    private String crmTicketId;
-    
-    @Schema(description = "同步状态")
-    private String syncStatus;
-    
-    @Schema(description = "同步状态名称")
-    private String syncStatusName;
-    
-    @Schema(description = "工单标签")
-    private List<String> tags;
-    
-    @Schema(description = "工单元数据")
-    private JsonNode metadata;
-    
-    @Schema(description = "处理记录数量")
-    private Integer logCount;
-    
-    @Schema(description = "创建者姓名")
-    private String creatorName;
-    
-    @Schema(description = "更新者姓名")
-    private String updaterName;
-}
diff --git a/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/WorkcaseProcessVO.java b/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/WorkcaseProcessVO.java
new file mode 100644
index 00000000..f7bc3761
--- /dev/null
+++ b/urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/WorkcaseProcessVO.java
@@ -0,0 +1,44 @@
+package org.xyzh.api.workcase.vo;
+
+import java.util.List;
+
+import org.xyzh.common.vo.BaseVO;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Data;
+import lombok.EqualsAndHashCode;
+
+/**
+ * @description    工单过程VO
+ * @filename    WorkcaseProcessVO.java
+ * @author    yslg
+ * @copyright xyzh
+ * @since 2025-12-31
+ */
+@Data
+@EqualsAndHashCode(callSuper = true)
+@Schema(description = "工单过程VO")
+public class WorkcaseProcessVO extends BaseVO {
+    private static final long serialVersionUID = 1L;
+
+    @Schema(description = "工单ID")
+    private String workcaseId;
+
+    @Schema(description = "过程ID")
+    private String processId;
+
+    @Schema(description = "动作 info：记录，assign：指派，redeploy：转派，repeal：撤销，finish：完成")
+    private String action;
+
+    @Schema(description = "消息")
+    private String message;
+
+    @Schema(description = "携带文件列表")
+    private List<String> files;
+
+    @Schema(description = "处理人ID（指派、转派专属）")
+    private String processor;
+
+    @Schema(description = "处理人名称")
+    private String processorName;
+}
diff --git a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseController.java b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseController.java
index 11bd45e2..e746e1d5 100644
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseController.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseController.java
@@ -14,6 +14,7 @@ import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
 import org.xyzh.api.workcase.service.WorkcaseService;
+import org.xyzh.api.workcase.vo.WorkcaseProcessVO;
 import org.xyzh.common.auth.utils.LoginUtil;
 import org.xyzh.common.core.domain.LoginDomain;
 import org.xyzh.common.core.domain.ResultDomain;
@@ -49,7 +50,8 @@ public class WorkcaseController {
     @PostMapping
     public ResultDomain<TbWorkcaseDTO> createWorkcase(@RequestBody TbWorkcaseDTO workcase) {
         ValidationResult vr = ValidationUtils.validate(workcase, Arrays.asList(
-            ValidationUtils.requiredString("deviceNamePlateImg", "设备名称牌图片"),
+            ValidationUtils.requiredString("deviceNamePlate", "设备名称牌图片"),
+            ValidationUtils.requiredString("deviceCode", "设备代码"),
             ValidationUtils.requiredString("type", "问题类型"),
             ValidationUtils.requiredString("userId", "用户ID"),
             ValidationUtils.requiredString("username", "用户名称")
@@ -176,14 +178,14 @@ public class WorkcaseController {
     @Operation(summary = "查询工单处理过程列表")
     @PreAuthorize("hasAuthority('workcase:ticket:process')")
     @PostMapping("/process/list")
-    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(@RequestBody TbWorkcaseProcessDTO filter) {
+    public ResultDomain<WorkcaseProcessVO> getWorkcaseProcessList(@RequestBody TbWorkcaseProcessDTO filter) {
         return workcaseService.getWorkcaseProcessList(filter);
     }
 
     @Operation(summary = "分页查询工单处理过程")
     @PreAuthorize("hasAuthority('workcase:ticket:process')")
     @PostMapping("/process/page")
-    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(@RequestBody PageRequest<TbWorkcaseProcessDTO> pageRequest) {
+    public ResultDomain<WorkcaseProcessVO> getWorkcaseProcessPage(@RequestBody PageRequest<TbWorkcaseProcessDTO> pageRequest) {
         ValidationResult vr = ValidationUtils.validate(pageRequest, Arrays.asList(
             ValidationUtils.requiredNumber("pageParam.page", "页码", 1, null),
             ValidationUtils.requiredNumber("pageParam.pageSize", "每页数量", 1, 100)
diff --git a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseProcessMapper.java b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseProcessMapper.java
index 98013114..6ddaa0ad 100644
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseProcessMapper.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/mapper/TbWorkcaseProcessMapper.java
@@ -5,6 +5,7 @@ import java.util.List;
 import org.apache.ibatis.annotations.Mapper;
 import org.apache.ibatis.annotations.Param;
 import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
+import org.xyzh.api.workcase.vo.WorkcaseProcessVO;
 import org.xyzh.common.core.page.PageParam;
 
 /**
@@ -40,12 +41,12 @@ public interface TbWorkcaseProcessMapper {
     /**
      * 查询工单过程列表
      */
-    List<TbWorkcaseProcessDTO> selectWorkcaseProcessList(@Param("filter") TbWorkcaseProcessDTO filter);
+    List<WorkcaseProcessVO> selectWorkcaseProcessList(@Param("filter") TbWorkcaseProcessDTO filter);
 
     /**
      * 分页查询工单过程
      */
-    List<TbWorkcaseProcessDTO> selectWorkcaseProcessPage(@Param("filter") TbWorkcaseProcessDTO filter, @Param("pageParam") PageParam pageParam);
+    List<WorkcaseProcessVO> selectWorkcaseProcessPage(@Param("filter") TbWorkcaseProcessDTO filter, @Param("pageParam") PageParam pageParam);
 
     /**
      * 统计工单过程数量
diff --git a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java
index a1516482..686e75ca 100644
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java
@@ -25,6 +25,7 @@ import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
 import org.xyzh.api.workcase.service.WorkcaseService;
+import org.xyzh.api.workcase.vo.WorkcaseProcessVO;
 import org.xyzh.common.auth.utils.LoginUtil;
 import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageDomain;
@@ -445,21 +446,21 @@ public class WorkcaseServiceImpl implements WorkcaseService {
     }
 
     @Override
-    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter) {
-        List<TbWorkcaseProcessDTO> list = workcaseProcessMapper.selectWorkcaseProcessList(filter);
+    public ResultDomain<WorkcaseProcessVO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter) {
+        List<WorkcaseProcessVO> list = workcaseProcessMapper.selectWorkcaseProcessList(filter);
         return ResultDomain.success("查询成功", list);
     }
 
     @Override
-    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest) {
+    public ResultDomain<WorkcaseProcessVO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest) {
         TbWorkcaseProcessDTO filter = pageRequest.getFilter();
         PageParam pageParam = pageRequest.getPageParam();
         
-        List<TbWorkcaseProcessDTO> list = workcaseProcessMapper.selectWorkcaseProcessPage(filter, pageParam);
+        List<WorkcaseProcessVO> list = workcaseProcessMapper.selectWorkcaseProcessPage(filter, pageParam);
         long total = workcaseProcessMapper.countWorkcaseProcesses(filter);
         
         pageParam.setTotal((int) total);
-        PageDomain<TbWorkcaseProcessDTO> pageDomain = new PageDomain<>(pageParam, list);
+        PageDomain<WorkcaseProcessVO> pageDomain = new PageDomain<>(pageParam, list);
         return ResultDomain.success("查询成功", pageDomain);
     }
 
diff --git a/urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseMapper.xml b/urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseMapper.xml
index 01e4b87b..919f62af 100644
--- a/urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseMapper.xml
+++ b/urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseMapper.xml
@@ -34,10 +34,9 @@
 
     <insert id="insertWorkcase" parameterType="org.xyzh.api.workcase.dto.TbWorkcaseDTO">
         INSERT INTO workcase.tb_workcase (
-            optsn, workcase_id, room_id, user_id, username, phone, type, device_name_plate_img, creator
+            optsn, workcase_id, room_id, user_id, username, phone, type, device_code,device_name_plate, creator
             <if test="device != null">, device</if>
-            <if test="deviceCode != null">, device_code</if>
-            <if test="deviceNamePlate != null">, device_name_plate</if>
+            <if test="deviceNamePlateImg != null">, device_name_plate_img</if>
             <if test="address != null">, address</if>
             <if test="description != null">, description</if>
             <if test="imgs != null">, imgs</if>
@@ -45,10 +44,9 @@
             <if test="status != null">, status</if>
             <if test="processor != null">, processor</if>
         ) VALUES (
-            #{optsn}, #{workcaseId}, #{roomId}, #{userId}, #{username}, #{phone}, #{type}, #{deviceNamePlateImg}, #{creator}
+            #{optsn}, #{workcaseId}, #{roomId}, #{userId}, #{username}, #{phone}, #{type}, #{deviceCode}, #{deviceNamePlate}, #{creator}
             <if test="device != null">, #{device}</if>
-            <if test="deviceCode != null">, #{deviceCode}</if>
-            <if test="deviceNamePlate != null">, #{deviceNamePlate}</if>
+            <if test="deviceNamePlateImg != null">, #{deviceNamePlateImg}</if>
             <if test="address != null">, #{address}</if>
             <if test="description != null">, #{description}</if>
             <if test="imgs != null">, #{imgs, typeHandler=org.xyzh.common.jdbc.handler.StringArrayTypeHandler}</if>
diff --git a/urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseProcessMapper.xml b/urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseProcessMapper.xml
index 35016b3e..c06e1e8f 100644
--- a/urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseProcessMapper.xml
+++ b/urbanLifelineServ/workcase/src/main/resources/mapper/TbWorkcaseProcessMapper.xml
@@ -15,6 +15,21 @@
         <result column="create_time" property="createTime" jdbcType="TIMESTAMP"/>
     </resultMap>
 
+    <resultMap id="VOResultMap" type="org.xyzh.api.workcase.vo.WorkcaseProcessVO">
+        <id column="process_id" property="processId" jdbcType="VARCHAR"/>
+        <result column="optsn" property="optsn" jdbcType="VARCHAR"/>
+        <result column="workcase_id" property="workcaseId" jdbcType="VARCHAR"/>
+        <result column="action" property="action" jdbcType="VARCHAR"/>
+        <result column="message" property="message" jdbcType="VARCHAR"/>
+        <result column="files" property="files" jdbcType="ARRAY" typeHandler="org.xyzh.common.jdbc.handler.StringArrayTypeHandler"/>
+        <result column="processor" property="processor" jdbcType="VARCHAR"/>
+        <result column="processor_name" property="processorName" jdbcType="VARCHAR"/>
+        <result column="remark" property="remark" jdbcType="VARCHAR"/>
+        <result column="creator" property="creator" jdbcType="VARCHAR"/>
+        <result column="creator_name" property="creatorName" jdbcType="VARCHAR"/>
+        <result column="create_time" property="createTime" jdbcType="TIMESTAMP"/>
+    </resultMap>
+
     <sql id="Base_Column_List">
         process_id, optsn, workcase_id, action, message, files, processor, remark, creator, create_time
     </sql>
@@ -58,50 +73,64 @@
         WHERE process_id = #{processId}
     </select>
 
-    <select id="selectWorkcaseProcessList" resultMap="BaseResultMap">
-        SELECT <include refid="Base_Column_List"/>
-        FROM workcase.tb_workcase_process
+    <select id="selectWorkcaseProcessList" resultMap="VOResultMap">
+        SELECT p.process_id, p.optsn, p.workcase_id, p.action, p.message, p.files, 
+               p.processor, p.remark, p.creator, p.create_time,
+               COALESCE(u1.username, g1.name) as creator_name,
+               COALESCE(u2.username, g2.name) as processor_name
+        FROM workcase.tb_workcase_process p
+        LEFT JOIN sys.tb_sys_user_info u1 ON p.creator = u1.user_id
+        LEFT JOIN sys.tb_guest g1 ON p.creator = g1.user_id
+        LEFT JOIN sys.tb_sys_user_info u2 ON p.processor = u2.user_id
+        LEFT JOIN sys.tb_guest g2 ON p.processor = g2.user_id
         <where>
             <if test="filter.processId != null and filter.processId != ''">
-                AND process_id = #{filter.processId}
+                AND p.process_id = #{filter.processId}
             </if>
             <if test="filter.workcaseId != null and filter.workcaseId != ''">
-                AND workcase_id = #{filter.workcaseId}
+                AND p.workcase_id = #{filter.workcaseId}
             </if>
             <if test="filter.action != null and filter.action != ''">
-                AND action = #{filter.action}
+                AND p.action = #{filter.action}
             </if>
             <if test="filter.processor != null and filter.processor != ''">
-                AND processor = #{filter.processor}
+                AND p.processor = #{filter.processor}
             </if>
             <if test="filter.creator != null and filter.creator != ''">
-                AND creator = #{filter.creator}
+                AND p.creator = #{filter.creator}
             </if>
         </where>
-        ORDER BY create_time ASC
+        ORDER BY p.create_time ASC
     </select>
 
-    <select id="selectWorkcaseProcessPage" resultMap="BaseResultMap">
-        SELECT <include refid="Base_Column_List"/>
-        FROM workcase.tb_workcase_process
+    <select id="selectWorkcaseProcessPage" resultMap="VOResultMap">
+        SELECT p.process_id, p.optsn, p.workcase_id, p.action, p.message, p.files, 
+               p.processor, p.remark, p.creator, p.create_time,
+               COALESCE(u1.username, g1.name) as creator_name,
+               COALESCE(u2.username, g2.name) as processor_name
+        FROM workcase.tb_workcase_process p
+        LEFT JOIN sys.tb_sys_user_info u1 ON p.creator = u1.user_id
+        LEFT JOIN sys.tb_guest g1 ON p.creator = g1.user_id
+        LEFT JOIN sys.tb_sys_user_info u2 ON p.processor = u2.user_id
+        LEFT JOIN sys.tb_guest g2 ON p.processor = g2.user_id
         <where>
             <if test="filter.processId != null and filter.processId != ''">
-                AND process_id = #{filter.processId}
+                AND p.process_id = #{filter.processId}
             </if>
             <if test="filter.workcaseId != null and filter.workcaseId != ''">
-                AND workcase_id = #{filter.workcaseId}
+                AND p.workcase_id = #{filter.workcaseId}
             </if>
             <if test="filter.action != null and filter.action != ''">
-                AND action = #{filter.action}
+                AND p.action = #{filter.action}
             </if>
             <if test="filter.processor != null and filter.processor != ''">
-                AND processor = #{filter.processor}
+                AND p.processor = #{filter.processor}
             </if>
             <if test="filter.creator != null and filter.creator != ''">
-                AND creator = #{filter.creator}
+                AND p.creator = #{filter.creator}
             </if>
         </where>
-        ORDER BY create_time ASC
+        ORDER BY p.create_time ASC
         LIMIT #{pageParam.pageSize} OFFSET #{pageParam.offset}
     </select>
 
diff --git a/urbanLifelineWeb/packages/workcase/src/api/workcase/workcase.ts b/urbanLifelineWeb/packages/workcase/src/api/workcase/workcase.ts
index 12466570..4c7d7a5b 100644
--- a/urbanLifelineWeb/packages/workcase/src/api/workcase/workcase.ts
+++ b/urbanLifelineWeb/packages/workcase/src/api/workcase/workcase.ts
@@ -1,6 +1,6 @@
 import { api } from 'shared/api'
 import type { ResultDomain, PageRequest } from 'shared/types'
-import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, TbWorkcaseDeviceDTO } from '@/types/workcase'
+import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, TbWorkcaseDeviceDTO, WorkcaseProcessVO } from '@/types/workcase'
 
 /**
  * @description    工单管理接口
@@ -121,8 +121,8 @@ export const workcaseAPI = {
      * 查询工单处理过程列表
      * @param filter 筛选条件
      */
-    async getWorkcaseProcessList(filter?: TbWorkcaseProcessDTO): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
-        const response = await api.post<TbWorkcaseProcessDTO>(`${this.baseUrl}/process/list`, filter || {})
+    async getWorkcaseProcessList(filter?: TbWorkcaseProcessDTO): Promise<ResultDomain<WorkcaseProcessVO>> {
+        const response = await api.post<WorkcaseProcessVO>(`${this.baseUrl}/process/list`, filter || {})
         return response.data
     },
 
@@ -130,8 +130,8 @@ export const workcaseAPI = {
      * 分页查询工单处理过程
      * @param pageRequest 分页请求
      */
-    async getWorkcaseProcessPage(pageRequest: PageRequest<TbWorkcaseProcessDTO>): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
-        const response = await api.post<TbWorkcaseProcessDTO>(`${this.baseUrl}/process/page`, pageRequest)
+    async getWorkcaseProcessPage(pageRequest: PageRequest<TbWorkcaseProcessDTO>): Promise<ResultDomain<WorkcaseProcessVO>> {
+        const response = await api.post<WorkcaseProcessVO>(`${this.baseUrl}/process/page`, pageRequest)
         return response.data
     },
 
diff --git a/urbanLifelineWeb/packages/workcase/src/types/shared.d.ts b/urbanLifelineWeb/packages/workcase/src/types/shared.d.ts
index acd17692..1a4cacee 100644
--- a/urbanLifelineWeb/packages/workcase/src/types/shared.d.ts
+++ b/urbanLifelineWeb/packages/workcase/src/types/shared.d.ts
@@ -103,6 +103,8 @@ declare module 'shared/types' {
 
     export interface BaseVO extends BaseDTO {
         id?: string
+        creatorName?: string
+        updaterName?: string
     }
 
     // 重新导出 response
diff --git a/urbanLifelineWeb/packages/workcase/src/types/workcase/workcase.ts b/urbanLifelineWeb/packages/workcase/src/types/workcase/workcase.ts
index 23804a24..176eff2c 100644
--- a/urbanLifelineWeb/packages/workcase/src/types/workcase/workcase.ts
+++ b/urbanLifelineWeb/packages/workcase/src/types/workcase/workcase.ts
@@ -1,4 +1,4 @@
-import type { BaseDTO } from 'shared/types'
+import type { BaseDTO, BaseVO } from 'shared/types'
 
 /**
  * 工单表对象
@@ -72,3 +72,23 @@ export interface TbWorkcaseDeviceDTO extends BaseDTO {
     /** 文件根ID */
     fileRootId?: string
 }
+
+export interface WorkcaseProcessVO extends BaseVO {
+    /** 工单ID */
+    workcaseId?: string
+    /** 过程ID */
+    processId?: string
+    /** 动作 info：记录，assign：指派，redeploy：转派，repeal：撤销，finish：完成 */
+    action?: 'info' | 'assign' | 'redeploy' | 'repeal' | 'finish'
+    /** 消息 */
+    message?: string
+    /** 携带文件列表 */
+    files?: string[]
+    /** 处理人（指派、转派专属） */
+    processor?: string
+    processorName?: string
+    /** 创建时间 */
+    createTime?: string
+    /** 更新时间 */
+    updateTime?: string
+}
\ No newline at end of file
diff --git a/urbanLifelineWeb/packages/workcase/src/views/admin/log/workcaseLog/WorkcaseLogView.vue b/urbanLifelineWeb/packages/workcase/src/views/admin/log/workcaseLog/WorkcaseLogView.vue
index 61b6a6f2..3b0d1cdd 100644
--- a/urbanLifelineWeb/packages/workcase/src/views/admin/log/workcaseLog/WorkcaseLogView.vue
+++ b/urbanLifelineWeb/packages/workcase/src/views/admin/log/workcaseLog/WorkcaseLogView.vue
@@ -40,9 +40,9 @@
                         </template>
                     </el-table-column>
                     <el-table-column prop="message" label="操作内容" min-width="200" show-overflow-tooltip />
-                    <el-table-column prop="processor" label="处理人" width="120">
+                    <el-table-column prop="processorName" label="处理人" width="120">
                         <template #default="{ row }">
-                            {{ row.processor || '-' }}
+                            {{ row.processorName || '-' }}
                         </template>
                     </el-table-column>
                     <el-table-column prop="files" label="附件" width="80">
@@ -51,7 +51,11 @@
                             <span v-else>-</span>
                         </template>
                     </el-table-column>
-                    <el-table-column prop="creator" label="操作人" width="120" />
+                    <el-table-column prop="creatorName" label="操作人" width="120">
+                        <template #default="{ row }">
+                            {{ row.creatorName || row.creator || '-' }}
+                        </template>
+                    </el-table-column>
                     <el-table-column prop="createTime" label="操作时间" width="170" />
                     <el-table-column label="操作" width="120" fixed="right">
                         <template #default="{ row }">
@@ -83,8 +87,8 @@
                     <el-tag :type="getActionTagType(selectedLog.action)">{{ getActionLabel(selectedLog.action) }}</el-tag>
                 </el-descriptions-item>
                 <el-descriptions-item label="操作内容">{{ selectedLog.message || '-' }}</el-descriptions-item>
-                <el-descriptions-item label="处理人">{{ selectedLog.processor || '-' }}</el-descriptions-item>
-                <el-descriptions-item label="操作人">{{ selectedLog.creator }}</el-descriptions-item>
+                <el-descriptions-item label="处理人">{{ selectedLog.processorName || '-' }}</el-descriptions-item>
+                <el-descriptions-item label="操作人">{{ selectedLog.creatorName || selectedLog.creator || '-' }}</el-descriptions-item>
                 <el-descriptions-item label="操作时间">{{ selectedLog.createTime }}</el-descriptions-item>
                 <el-descriptions-item v-if="selectedLog.files?.length" label="附件">
                     <div class="file-list">
@@ -104,7 +108,7 @@ import AdminLayout from '@/views/admin/AdminLayout.vue'
 import { Download, Search } from 'lucide-vue-next'
 import { ElMessage } from 'element-plus'
 import { workcaseAPI } from '@/api/workcase'
-import type { TbWorkcaseProcessDTO } from '@/types/workcase'
+import type { TbWorkcaseProcessDTO, WorkcaseProcessVO } from '@/types/workcase'
 import type { PageRequest, PageParam } from 'shared/types'
 
 // 操作类型选项
@@ -120,8 +124,8 @@ const actionOptions = [
 const loading = ref(false)
 const dateRange = ref<[string, string] | null>(null)
 const showDetailDialog = ref(false)
-const selectedLog = ref<TbWorkcaseProcessDTO | null>(null)
-const processLogs = ref<TbWorkcaseProcessDTO[]>([])
+const selectedLog = ref<WorkcaseProcessVO | null>(null)
+const processLogs = ref<WorkcaseProcessVO[]>([])
 
 // 筛选条件
 const filter = reactive<TbWorkcaseProcessDTO>({
@@ -196,7 +200,7 @@ const handleSearch = async () => {
 }
 
 // 查看详情
-const viewDetail = (row: TbWorkcaseProcessDTO) => {
+const viewDetail = (row: WorkcaseProcessVO) => {
     selectedLog.value = row
     showDetailDialog.value = true
 }
diff --git a/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue b/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue
index e87b14c2..292cd376 100644
--- a/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue
+++ b/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue
@@ -286,7 +286,7 @@ import { ref, watch, onMounted, computed } from 'vue'
 import { ChatMessage } from '@/views/public/ChatRoom/'
 import { ElButton, ElInput, ElSelect, ElOption, ElDialog, ElMessage, ElLoading } from 'element-plus'
 import { MessageSquare, ImageIcon as ImageIcon, Plus } from 'lucide-vue-next'
-import type { TbWorkcaseDTO, TbWorkcaseProcessDTO } from '@/types/workcase/workcase'
+import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, WorkcaseProcessVO } from '@/types/workcase/workcase'
 import type { TbSysFileDTO } from 'shared/types'
 import { workcaseAPI } from '@/api/workcase'
 import { fileAPI } from 'shared/api/file'
@@ -322,7 +322,7 @@ const faultTypes = ['电气系统故障', '机械故障', '控制系统故障',
 
 const showChatMessage = ref(false)
 const currentRoomId = ref<string>('')
-const processList = ref<TbWorkcaseProcessDTO[]>([])
+const processList = ref<WorkcaseProcessVO[]>([])
 
 // 文件信息缓存 (fileId -> TbSysFileDTO)
 const fileInfoCache = ref<Map<string, TbSysFileDTO>>(new Map())
@@ -391,7 +391,7 @@ const loadProcessList = async (workcaseId: string) => {
 }
 
 // 加载处理记录中的文件信息
-const loadFilesInfo = async (processes: TbWorkcaseProcessDTO[]) => {
+const loadFilesInfo = async (processes: WorkcaseProcessVO[]) => {
     // 收集所有文件ID
     const fileIds: string[] = []
     processes.forEach(p => {
diff --git a/urbanLifelineWeb/packages/workcase_wechat/api/workcase/workcase.ts b/urbanLifelineWeb/packages/workcase_wechat/api/workcase/workcase.ts
index 1ccc2585..d79eff4f 100644
--- a/urbanLifelineWeb/packages/workcase_wechat/api/workcase/workcase.ts
+++ b/urbanLifelineWeb/packages/workcase_wechat/api/workcase/workcase.ts
@@ -1,6 +1,6 @@
 import { request } from '../base'
 import type { ResultDomain, PageRequest } from '../../types'
-import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, TbWorkcaseDeviceDTO } from '../../types/workcase'
+import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, TbWorkcaseDeviceDTO, WorkcaseProcessVO } from '../../types/workcase'
 
 /**
  * @description    工单管理接口
@@ -110,16 +110,16 @@ export const workcaseAPI = {
      * 查询工单处理过程列表
      * @param filter 筛选条件
      */
-    getWorkcaseProcessList(filter?: TbWorkcaseProcessDTO): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
-        return request<TbWorkcaseProcessDTO>({ url: `${this.baseUrl}/process/list`, method: 'POST', data: filter || {} })
+    getWorkcaseProcessList(filter?: TbWorkcaseProcessDTO): Promise<ResultDomain<WorkcaseProcessVO>> {
+        return request<WorkcaseProcessVO>({ url: `${this.baseUrl}/process/list`, method: 'POST', data: filter || {} })
     },
 
     /**
      * 分页查询工单处理过程
      * @param pageRequest 分页请求
      */
-    getWorkcaseProcessPage(pageRequest: PageRequest<TbWorkcaseProcessDTO>): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
-        return request<TbWorkcaseProcessDTO>({ url: `${this.baseUrl}/process/page`, method: 'POST', data: pageRequest })
+    getWorkcaseProcessPage(pageRequest: PageRequest<TbWorkcaseProcessDTO>): Promise<ResultDomain<WorkcaseProcessVO>> {
+        return request<WorkcaseProcessVO>({ url: `${this.baseUrl}/process/page`, method: 'POST', data: pageRequest })
     },
 
     // ========================= 工单设备管理 =========================
diff --git a/urbanLifelineWeb/packages/workcase_wechat/pages/workcase/workcaseDetail/workcaseDetail.uvue b/urbanLifelineWeb/packages/workcase_wechat/pages/workcase/workcaseDetail/workcaseDetail.uvue
index f606d3d2..1f2fb754 100644
--- a/urbanLifelineWeb/packages/workcase_wechat/pages/workcase/workcaseDetail/workcaseDetail.uvue
+++ b/urbanLifelineWeb/packages/workcase_wechat/pages/workcase/workcaseDetail/workcaseDetail.uvue
@@ -380,7 +380,7 @@
 <script setup lang="ts">
 import { ref, onMounted, reactive, computed } from 'vue'
 import { onLoad } from '@dcloudio/uni-app'
-import type { TbWorkcaseDTO, TbWorkcaseProcessDTO } from '@/types/workcase'
+import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, WorkcaseProcessVO } from '@/types/workcase'
 import type { CustomerServiceVO } from '@/types/workcase/chatRoom'
 import { workcaseAPI, fileAPI, workcaseChatAPI } from '@/api'
 
@@ -401,7 +401,7 @@ const userId = JSON.parse(uni.getStorageSync('loginDomain')).userInfo.userId
 const workcase = reactive<TbWorkcaseDTO>({})
 
 // 处理记录
-const processList = reactive<TbWorkcaseProcessDTO[]>([])
+const processList = reactive<WorkcaseProcessVO[]>([])
 
 // 文件信息缓存
 const fileInfoCache = reactive<Map<string, any>>(new Map())
diff --git a/urbanLifelineWeb/packages/workcase_wechat/types/workcase/workcase.ts b/urbanLifelineWeb/packages/workcase_wechat/types/workcase/workcase.ts
index c365a6f4..8fa6c772 100644
--- a/urbanLifelineWeb/packages/workcase_wechat/types/workcase/workcase.ts
+++ b/urbanLifelineWeb/packages/workcase_wechat/types/workcase/workcase.ts
@@ -1,4 +1,4 @@
-import type { BaseDTO } from '../base'
+import type { BaseDTO, BaseVO } from '../base'
 
 /**
  * 工单表对象
@@ -74,3 +74,23 @@ export interface TbWorkcaseDeviceDTO extends BaseDTO {
     /** 文件根ID */
     fileRootId?: string
 }
+
+export interface WorkcaseProcessVO extends BaseVO {
+    /** 工单ID */
+    workcaseId?: string
+    /** 过程ID */
+    processId?: string
+    /** 动作 info：记录，assign：指派，redeploy：转派，repeal：撤销，finish：完成 */
+    action?: 'info' | 'assign' | 'redeploy' | 'repeal' | 'finish'
+    /** 消息 */
+    message?: string
+    /** 携带文件列表 */
+    files?: string[]
+    /** 处理人（指派、转派专属） */
+    processor?: string
+    processorName?: string
+    /** 创建时间 */
+    createTime?: string
+    /** 更新时间 */
+    updateTime?: string
+}
\ No newline at end of file