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工单流程VO渲染效果

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wangys
2025-12-31 12:45:26 +08:00
parent 1ef1b32f5f
commit 4f0eeede37
17 changed files with 184 additions and 272 deletions
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5
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/service/WorkcaseService.java
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@@ -3,6 +3,7 @@ package org.xyzh.api.workcase.service;
import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
import org.xyzh.api.workcase.vo.WorkcaseProcessVO;
import org.xyzh.common.core.domain.ResultDomain;
import org.xyzh.common.core.page.PageRequest;
@@ -110,7 +111,7 @@ public interface WorkcaseService {
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter);
ResultDomain<WorkcaseProcessVO> getWorkcaseProcessList(TbWorkcaseProcessDTO filter);
/**
* @description 获取工单处理过程分页
@@ -118,7 +119,7 @@ public interface WorkcaseService {
* @author yslg
* @since 2025-12-19
*/
ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest);
ResultDomain<WorkcaseProcessVO> getWorkcaseProcessPage(PageRequest<TbWorkcaseProcessDTO> pageRequest);
// ====================== 工单设备管理 ======================
/**

59
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/TicketListVO.java
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@@ -1,59 +0,0 @@
package org.xyzh.api.workcase.vo;
import lombok.Data;
import lombok.EqualsAndHashCode;
import org.xyzh.common.vo.BaseVO;
import io.swagger.v3.oas.annotations.media.Schema;
import com.alibaba.fastjson2.annotation.JSONField;
import java.util.Date;
/**
* 工单列表VO
* 用于前端列表展示（简化版）
*/
@Data
@EqualsAndHashCode(callSuper = true)
@Schema(description = "工单列表VO")
public class TicketListVO extends BaseVO {
private static final long serialVersionUID = 1L;
@Schema(description = "工单ID")
private String ticketId;
@Schema(description = "工单编号")
private String ticketNo;
@Schema(description = "客户姓名")
private String customerName;
@Schema(description = "工单标题")
private String title;
@Schema(description = "工单类型名称")
private String ticketTypeName;
@Schema(description = "优先级")
private String priority;
@Schema(description = "优先级名称")
private String priorityName;
@Schema(description = "工单状态")
private String ticketStatus;
@Schema(description = "工单状态名称")
private String ticketStatusName;
@Schema(description = "处理人姓名")
private String assignedToName;
@Schema(description = "SLA截止时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date slaDeadline;
@Schema(description = "是否逾期", defaultValue = "false")
private Boolean isOverdue;
@Schema(description = "创建者姓名")
private String creatorName;
}

151
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/TicketVO.java
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@@ -1,151 +0,0 @@
package org.xyzh.api.workcase.vo;
import lombok.Data;
import lombok.EqualsAndHashCode;
import org.xyzh.common.vo.BaseVO;
import io.swagger.v3.oas.annotations.media.Schema;
import com.alibaba.fastjson2.annotation.JSONField;
import com.fasterxml.jackson.databind.JsonNode;
import java.util.Date;
import java.util.List;
/**
* 工单VO
* 用于前端展示工单信息
*/
@Data
@EqualsAndHashCode(callSuper = true)
@Schema(description = "工单VO")
public class TicketVO extends BaseVO {
private static final long serialVersionUID = 1L;
@Schema(description = "工单ID")
private String ticketId;
@Schema(description = "工单编号")
private String ticketNo;
@Schema(description = "客户ID")
private String customerId;
@Schema(description = "客户姓名")
private String customerName;
@Schema(description = "客户电话")
private String customerPhone;
@Schema(description = "关联会话ID")
private String conversationId;
@Schema(description = "工单类型")
private String ticketType;
@Schema(description = "工单类型名称")
private String ticketTypeName;
@Schema(description = "工单分类")
private String ticketCategory;
@Schema(description = "优先级")
private String priority;
@Schema(description = "优先级名称")
private String priorityName;
@Schema(description = "优先级颜色")
private String priorityColor;
@Schema(description = "工单标题")
private String title;
@Schema(description = "问题描述")
private String description;
@Schema(description = "附件ID数组")
private List<String> attachments;
@Schema(description = "附件数量")
private Integer attachmentCount;
@Schema(description = "工单来源")
private String ticketSource;
@Schema(description = "工单来源名称")
private String ticketSourceName;
@Schema(description = "分配给（处理人ID）")
private String assignedTo;
@Schema(description = "处理人姓名")
private String assignedToName;
@Schema(description = "分配部门")
private String assignedDept;
@Schema(description = "分配部门名称")
private String assignedDeptName;
@Schema(description = "工单状态")
private String ticketStatus;
@Schema(description = "工单状态名称")
private String ticketStatusName;
@Schema(description = "工单状态颜色")
private String statusColor;
@Schema(description = "解决方案")
private String resolution;
@Schema(description = "解决时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date resolutionTime;
@Schema(description = "关闭时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date closeTime;
@Schema(description = "首次响应时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date responseTime;
@Schema(description = "SLA截止时间", format = "date-time")
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
private Date slaDeadline;
@Schema(description = "是否逾期", defaultValue = "false")
private Boolean isOverdue;
@Schema(description = "距离SLA截止的剩余时间（分钟）")
private Integer slaRemainingMinutes;
@Schema(description = "客户评分（1-5星）")
private Integer customerRating;
@Schema(description = "客户反馈")
private String customerFeedback;
@Schema(description = "CRM系统工单ID")
private String crmTicketId;
@Schema(description = "同步状态")
private String syncStatus;
@Schema(description = "同步状态名称")
private String syncStatusName;
@Schema(description = "工单标签")
private List<String> tags;
@Schema(description = "工单元数据")
private JsonNode metadata;
@Schema(description = "处理记录数量")
private Integer logCount;
@Schema(description = "创建者姓名")
private String creatorName;
@Schema(description = "更新者姓名")
private String updaterName;
}

44
urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/WorkcaseProcessVO.java Normal file
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@@ -0,0 +1,44 @@
package org.xyzh.api.workcase.vo;
import java.util.List;
import org.xyzh.common.vo.BaseVO;
import io.swagger.v3.oas.annotations.media.Schema;
import lombok.Data;
import lombok.EqualsAndHashCode;
/**
* @description 工单过程VO
* @filename WorkcaseProcessVO.java
* @author yslg
* @copyright xyzh
* @since 2025-12-31
*/
@Data
@EqualsAndHashCode(callSuper = true)
@Schema(description = "工单过程VO")
public class WorkcaseProcessVO extends BaseVO {
private static final long serialVersionUID = 1L;
@Schema(description = "工单ID")
private String workcaseId;
@Schema(description = "过程ID")
private String processId;
@Schema(description = "动作 info：记录，assign：指派，redeploy：转派，repeal：撤销，finish：完成")
private String action;
@Schema(description = "消息")
private String message;
@Schema(description = "携带文件列表")
private List<String> files;
@Schema(description = "处理人ID（指派、转派专属）")
private String processor;
@Schema(description = "处理人名称")
private String processorName;
}