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客服模块

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wangys
2025-12-19 14:37:29 +08:00
parent 409e33abb6
commit 5f2301e16c
42 changed files with 3012 additions and 198 deletions
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10
urbanLifelineServ/.bin/database/postgres/sql/initDataConfig.sql
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@@ -85,6 +85,14 @@ INSERT INTO config.tb_sys_config (
-- 平台特性
('CFG-0601', 'cfg_maintenance', 'platform.maintenance', '维护模式', 'false', 'BOOLEAN', 'switch', '维护模式开关', NULL, NULL, 'platform', 'mod_system', 10, 0, 'true时仅管理员可用', 'system', NULL, NULL, now(), NULL, NULL, false),
('CFG-0602', 'cfg_feature_acl_policy','feature.acl.policy', 'ACL策略', 'enabled', 'String', 'select', 'ACL策略开关', NULL, '["enabled", "disabled"]'::json, 'platform', 'mod_system', 20, 0, 'enabled/disabled', 'system', NULL, NULL, now(), NULL, NULL, false);
('CFG-0602', 'cfg_feature_acl_policy','feature.acl.policy', 'ACL策略', 'enabled', 'String', 'select', 'ACL策略开关', NULL, '["enabled", "disabled"]'::json, 'platform', 'mod_system', 20, 0, 'enabled/disabled', 'system', NULL, NULL, now(), NULL, NULL, false),
-- 微信客服配置
('CFG-0701', 'cfg_wechat_kefu_corpid', 'wechat.kefu.corpId', '企业ID', '', 'String', 'input', '企业微信的企业ID', NULL, NULL, 'wechat', 'mod_workcase', 10, 1, '企业微信管理后台获取', 'system', NULL, NULL, now(), NULL, NULL, false),
('CFG-0702', 'cfg_wechat_kefu_secret', 'wechat.kefu.secret', '客服应用Secret', '', 'String', 'password', '微信客服应用的Secret', NULL, NULL, 'wechat', 'mod_workcase', 20, 1, '微信客服应用的密钥', 'system', NULL, NULL, now(), NULL, NULL, false),
('CFG-0703', 'cfg_wechat_kefu_token', 'wechat.kefu.token', '回调Token', '', 'String', 'input', '消息回调的Token', NULL, NULL, 'wechat', 'mod_workcase', 30, 1, '用于验证消息回调的Token', 'system', NULL, NULL, now(), NULL, NULL, false),
('CFG-0704', 'cfg_wechat_kefu_aeskey', 'wechat.kefu.encodingAesKey','回调加密密钥', '', 'String', 'password', '消息回调的EncodingAESKey', NULL, NULL, 'wechat', 'mod_workcase', 40, 1, '用于解密消息回调的AES密钥', 'system', NULL, NULL, now(), NULL, NULL, false),
('CFG-0705', 'cfg_wechat_kefu_openkfid', 'wechat.kefu.openKfid', '客服账号ID', '', 'String', 'input', '微信客服账号的open_kfid', NULL, NULL, 'wechat', 'mod_workcase', 50, 1, '用于发送消息的客服账号ID', 'system', NULL, NULL, now(), NULL, NULL, false),
('CFG-0706', 'cfg_wechat_kefu_welcome', 'wechat.kefu.welcomeTemplate','欢迎语模板', '您好，您的工单已创建。\n工单编号：{workcaseId}\n问题类型：{type}\n设备：{device}\n我们将尽快为您处理。', 'String', 'textarea', '客服欢迎语消息模板', NULL, NULL, 'wechat', 'mod_workcase', 60, 1, '支持变量：{workcaseId},{type},{device},{username}', 'system', NULL, NULL, now(), NULL, NULL, false);