ai对话

2025-12-23 15:57:11 +08:00
parent 33a16342d3
commit 68daf391af
23 changed files with 608 additions and 523 deletions
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/config/KnowledgeInit.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/config/KnowledgeInit.java
@@ -9,7 +9,9 @@ import org.slf4j.LoggerFactory;
 import org.springframework.boot.CommandLineRunner;
 import org.springframework.context.annotation.Bean;
 import org.springframework.context.annotation.Configuration;
+import org.xyzh.api.ai.dto.TbAgent;
 import org.xyzh.api.ai.dto.TbKnowledge;
+import org.xyzh.api.ai.service.AgentService;
 import org.xyzh.api.ai.service.KnowledgeService;
 import org.xyzh.api.system.service.SysConfigService;
 import org.xyzh.common.core.domain.ResultDomain;
@@ -23,8 +25,8 @@ import org.xyzh.common.utils.id.IdUtil;
 * @since 2025-12-18
 */
@Configuration
-public class KnowledgeInit {
-    private static final Logger logger = LoggerFactory.getLogger(KnowledgeInit.class);
+public class AiInit {
+    private static final Logger logger = LoggerFactory.getLogger(AiInit.class);

    private static final String SERVICE_WORKCASE = "workcase";
    private static final String CATEGORY_INTERNAL = "internal";
@@ -36,6 +38,9 @@ public class KnowledgeInit {
    @DubboReference(version = "1.0.0", group = "system", timeout = 30000, retries = 0)
    private SysConfigService sysConfigService;

+    @DubboReference(version = "1.0.0", group = "ai", timeout = 30000, retries = 0)
+    private AgentService agentService;
+
    @Bean
    public CommandLineRunner knowledgeInitRunner() {
        return args -> {
@@ -58,6 +63,31 @@ public class KnowledgeInit {
        };
    }

+    @Bean
+    public CommandLineRunner agentInitRunner(){
+        return args -> {
+            logger.info("开始初始化客服系统智能体...");
+            TbAgent agent = new TbAgent();
+            agent.setIsOuter(true);
+            agent.setName("泰豪小电");
+            ResultDomain<TbAgent> listDomain = agentService.getAgentList(agent);
+            if (listDomain.getSuccess()&&!listDomain.getDataList().isEmpty()) {
+                logger.info("泰豪小电智能体已经存在");
+                return;
+            }
+            agent.setApiKey("app-CDKy0wYkPnl6dA6G7eu113Vw");
+            agent.setIntroduce("您好，我是泰豪小电智能客服。请描述您的问题，我会尽力协助。");
+            agent.setCategory("客服智能体");
+            agent.setCategory("user_admin");
+            ResultDomain<TbAgent> resultDomain = agentService.addAgent(agent);
+            if(resultDomain.getSuccess()){
+                logger.info("泰豪小电智能体初始化成功");
+            }else{
+                logger.error("泰豪小电智能体初始化失败"+resultDomain.getMessage());
+            }
+        };
+    }
+
    /**
     * 构建8个知识库配置
     */
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseChatContorller.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseChatContorller.java
@@ -2,6 +2,7 @@ package org.xyzh.workcase.controller;

 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.security.access.prepost.PreAuthorize;
+import org.springframework.validation.annotation.Validated;
 import org.springframework.web.bind.annotation.DeleteMapping;
 import org.springframework.web.bind.annotation.GetMapping;
 import org.springframework.web.bind.annotation.PathVariable;
@@ -11,16 +12,11 @@ import org.springframework.web.bind.annotation.RequestBody;
 import org.springframework.web.bind.annotation.RequestMapping;
 import org.springframework.web.bind.annotation.RequestParam;
 import org.springframework.web.bind.annotation.RestController;
-import org.springframework.web.servlet.mvc.method.annotation.SseEmitter;
-import org.xyzh.api.ai.dto.ChatPrepareData;
-import org.xyzh.api.ai.dto.TbChat;
-import org.xyzh.api.ai.dto.TbChatMessage;
 import org.xyzh.api.workcase.dto.TbChatRoomDTO;
 import org.xyzh.api.workcase.dto.TbChatRoomMemberDTO;
 import org.xyzh.api.workcase.dto.TbChatRoomMessageDTO;
 import org.xyzh.api.workcase.dto.TbCustomerServiceDTO;
 import org.xyzh.api.workcase.dto.TbWordCloudDTO;
-import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
 import org.xyzh.api.workcase.service.ChatRoomService;
 import org.xyzh.api.workcase.service.WorkcaseChatService;
 import org.xyzh.api.workcase.vo.ChatMemberVO;
@@ -49,6 +45,7 @@ import io.swagger.v3.oas.annotations.tags.Tag;
 * @since 2025-12-19
 */
@Tag(name = "工单对话")
+@Validated
@RestController
@RequestMapping("/workcase/chat")
 public class WorkcaseChatContorller {
@@ -59,106 +56,6 @@ public class WorkcaseChatContorller {
    @Autowired
    private ChatRoomService chatRoomService;

-    // ========================= AI对话管理 =========================
-
-    @Operation(summary = "创建对话")
-    @PreAuthorize("hasAuthority('workcase:chat:create')")
-    @PostMapping
-    public ResultDomain<TbChat> createChat(@RequestBody TbChat chat) {
-        ValidationResult vr = ValidationUtils.validate(chat, Arrays.asList(
-            ValidationUtils.requiredString("userId", "用户ID")
-        ));
-        if (!vr.isValid()) {
-            return ResultDomain.failure(vr.getAllErrors());
-        }
-        return workcaseChatService.createChat(chat);
-    }
-
-    @Operation(summary = "更新对话")
-    @PreAuthorize("hasAuthority('workcase:chat:update')")
-    @PutMapping
-    public ResultDomain<TbChat> updateChat(@RequestBody TbChat chat) {
-        ValidationResult vr = ValidationUtils.validate(chat, Arrays.asList(
-            ValidationUtils.requiredString("chatId", "对话ID")
-        ));
-        if (!vr.isValid()) {
-            return ResultDomain.failure(vr.getAllErrors());
-        }
-        return workcaseChatService.updateChat(chat);
-    }
-
-    @Operation(summary = "查询对话列表")
-    @PreAuthorize("hasAuthority('workcase:chat:list')")
-    @PostMapping("/list")
-    public ResultDomain<TbChat> getChatList(@RequestBody TbChat filter) {
-        return workcaseChatService.getChatList(filter);
-    }
-
-    @Operation(summary = "获取对话消息列表")
-    @PreAuthorize("hasAuthority('workcase:chat:message')")
-    @PostMapping("/message/list")
-    public ResultDomain<TbChatMessage> getChatMessageList(@RequestBody TbChat filter) {
-        ValidationResult vr = ValidationUtils.validate(filter, Arrays.asList(
-            ValidationUtils.requiredString("chatId", "对话ID")
-        ));
-        if (!vr.isValid()) {
-            return ResultDomain.failure(vr.getAllErrors());
-        }
-        return workcaseChatService.getChatMessageList(filter);
-    }
-
-    @Operation(summary = "准备对话会话")
-    @PreAuthorize("hasAuthority('workcase:chat:stream')")
-    @PostMapping("/prepare")
-    public ResultDomain<String> prepareChatMessageSession(@RequestBody ChatPrepareData prepareData) {
-        ValidationResult vr = ValidationUtils.validate(prepareData, Arrays.asList(
-            ValidationUtils.requiredString("chatId", "对话ID"),
-            ValidationUtils.requiredString("query", "用户问题")
-        ));
-        if (!vr.isValid()) {
-            return ResultDomain.failure(vr.getAllErrors());
-        }
-        return workcaseChatService.prepareChatMessageSession(prepareData);
-    }
-
-    @Operation(summary = "流式对话（SSE）")
-    @PreAuthorize("hasAuthority('workcase:chat:stream')")
-    @GetMapping(value = "/stream/{sessionId}", produces = "text/event-stream")
-    public SseEmitter streamChatMessage(@PathVariable String sessionId) {
-        return workcaseChatService.streamChatMessageWithSse(sessionId);
-    }
-
-    @Operation(summary = "停止对话")
-    @PreAuthorize("hasAuthority('workcase:chat:stream')")
-    @PostMapping("/stop/{taskId}")
-    public ResultDomain<Boolean> stopChat(@RequestBody TbChat filter, @PathVariable String taskId) {
-        return workcaseChatService.stopChatMessageByTaskId(filter, taskId);
-    }
-
-    @Operation(summary = "评论对话消息")
-    @PreAuthorize("hasAuthority('workcase:chat:message')")
-    @PostMapping("/comment")
-    public ResultDomain<Boolean> commentChatMessage(@RequestBody TbChat filter, 
-            @RequestParam String messageId, @RequestParam String comment) {
-        return workcaseChatService.commentChatMessage(filter, messageId, comment);
-    }
-
-    // ========================= 对话分析 =========================
-
-    @Operation(summary = "分析对话（AI预填工单信息）")
-    @PreAuthorize("hasAuthority('workcase:chat:analyze')")
-    @GetMapping("/analyze/{chatId}")
-    public ResultDomain<TbWorkcaseDTO> analyzeChat(@PathVariable String chatId) {
-        return workcaseChatService.analyzeChat(chatId);
-    }
-
-    @Operation(summary = "总结对话")
-    @PreAuthorize("hasAuthority('workcase:chat:analyze')")
-    @PostMapping("/summary/{chatId}")
-    public ResultDomain<TbWorkcaseDTO> summaryChat(@PathVariable String chatId) {
-        return workcaseChatService.summaryChat(chatId);
-    }
-
    // ========================= ChatRoom聊天室管理（实时IM） =========================

    @Operation(summary = "创建聊天室（转人工时调用）")
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseChatServiceImpl.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseChatServiceImpl.java
@@ -4,24 +4,16 @@ import java.time.LocalDate;
 import java.time.format.DateTimeFormatter;
 import java.util.List;

-import org.apache.dubbo.config.annotation.DubboReference;
 import org.apache.dubbo.config.annotation.DubboService;
 import org.slf4j.Logger;
 import org.slf4j.LoggerFactory;
 import org.springframework.beans.factory.annotation.Autowired;
-import org.springframework.web.servlet.mvc.method.annotation.SseEmitter;
-import org.xyzh.api.ai.dto.ChatPrepareData;
-import org.xyzh.api.ai.dto.TbChat;
-import org.xyzh.api.ai.dto.TbChatMessage;
-import org.xyzh.api.ai.service.AgentChatService;
 import org.xyzh.api.workcase.dto.TbWordCloudDTO;
-import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
 import org.xyzh.api.workcase.service.WorkcaseChatService;
 import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageDomain;
 import org.xyzh.common.core.page.PageParam;
 import org.xyzh.common.core.page.PageRequest;
-import org.xyzh.common.redis.service.RedisService;
 import org.xyzh.common.utils.id.IdUtil;
 import org.xyzh.workcase.mapper.TbWordCloudMapper;

@@ -30,201 +22,9 @@ public class WorkcaseChatServiceImpl implements WorkcaseChatService{

    private static final Logger logger = LoggerFactory.getLogger(WorkcaseChatServiceImpl.class);

-    private static final String CHAT_COUNT_KEY_PREFIX = "workcase:chat:count:";
-    private static final int TRANSFER_HUMAN_THRESHOLD = 3;
-
-    @DubboReference(version = "1.0.0", group = "ai", check = false, retries = 0)
-    private AgentChatService agentChatService;
-
    @Autowired
    private TbWordCloudMapper wordCloudMapper;

-    @Autowired
-    private RedisService redisService;
-
-    // ========================= 聊天管理 ==========================
-
-    @Override
-    public ResultDomain<TbChat> createChat(TbChat chat) {
-        logger.info("创建对话: userId={}", chat.getUserId());
-        ResultDomain<TbChat> result = agentChatService.createChat(chat);
-        if (result.getSuccess() && result.getData() != null) {
-            redisService.set(CHAT_COUNT_KEY_PREFIX + result.getData().getChatId(), 0);
-        }
-        return result;
-    }
-
-    @Override
-    public ResultDomain<TbChat> updateChat(TbChat chat) {
-        logger.info("更新对话: chatId={}", chat.getChatId());
-        return agentChatService.updateChat(chat);
-    }
-
-    @Override
-    public ResultDomain<TbChat> getChatList(TbChat filter) {
-        return agentChatService.getChatList(filter);
-    }
-
-    // ========================= 聊天信息管理 ======================
-
-    @Override
-    public ResultDomain<TbChatMessage> getChatMessageList(TbChat filter) {
-        return agentChatService.getChatMessageList(filter);
-    }
-
-    @Override
-    public ResultDomain<String> prepareChatMessageSession(ChatPrepareData prepareData) {
-        logger.info("准备对话会话: chatId={}, query={}", prepareData.getChatId(), prepareData.getQuery());
-        
-        String chatId = prepareData.getChatId();
-        Object countObj = redisService.get(CHAT_COUNT_KEY_PREFIX + chatId);
-        int chatCount = (countObj != null) ? (Integer) countObj : 0;
-        chatCount++;
-        redisService.set(CHAT_COUNT_KEY_PREFIX + chatId, chatCount);
-        
-        ResultDomain<String> result = agentChatService.prepareChatMessageSession(prepareData);
-        
-        if (result.getSuccess() && chatCount >= TRANSFER_HUMAN_THRESHOLD) {
-            logger.info("已达到{}次AI对话，建议转人工: chatId={}", TRANSFER_HUMAN_THRESHOLD, chatId);
-        }
-        
-        return result;
-    }
-
-    @Override
-    public SseEmitter streamChatMessageWithSse(String sessionId) {
-        return agentChatService.streamChatMessageWithSse(sessionId);
-    }
-
-    @Override
-    public ResultDomain<Boolean> stopChatMessageByTaskId(TbChat filter, String taskId) {
-        return agentChatService.stopChatMessageByTaskId(filter, taskId);
-    }
-
-    @Override
-    public ResultDomain<Boolean> commentChatMessage(TbChat filter, String messageId, String comment) {
-        return agentChatService.commentChatMessage(filter, messageId, comment);
-    }
-
-    // =============================== 对话分析 ==========================
-
-    @Override
-    public ResultDomain<TbWorkcaseDTO> analyzeChat(String chatId) {
-        logger.info("分析对话内容，生成工单预填信息: chatId={}", chatId);
-        
-        TbChat filter = new TbChat();
-        filter.setChatId(chatId);
-        ResultDomain<TbChatMessage> msgResult = agentChatService.getChatMessageList(filter);
-        
-        if (!msgResult.getSuccess() || msgResult.getDataList() == null || msgResult.getDataList().isEmpty()) {
-            return ResultDomain.failure("获取对话消息失败或消息为空");
-        }
-        
-        List<TbChatMessage> messages = msgResult.getDataList();
-        
-        // ============== 伪代码：调用AI分析对话，自动生成工单预填信息 ==============
-        // 步骤5：AI根据聊天对话，自动生成部分工单信息，预填入小程序的工单创建表单
-        // 
-        // 1. 构建对话上下文
-        // StringBuilder conversationContext = new StringBuilder();
-        // for (TbChatMessage msg : messages) {
-        //     conversationContext.append(msg.getRole()).append(": ").append(msg.getContent()).append("\n");
-        // }
-        // 
-        // 2. 调用Dify工作流或Agent进行对话分析
-        // DifyWorkflowRequest request = new DifyWorkflowRequest();
-        // request.setWorkflowId("workcase-analysis-workflow");
-        // request.setInputs(Map.of("conversation", conversationContext.toString()));
-        // DifyWorkflowResponse response = difyService.runWorkflow(request);
-        // 
-        // 3. 解析AI分析结果，提取工单预填信息
-        // JSONObject analysisResult = JSON.parseObject(response.getOutputs());
-        // TbWorkcaseDTO workcase = new TbWorkcaseDTO();
-        // workcase.setType(analysisResult.getString("type"));           // 问题类型：如"设备故障"、"维修申请"
-        // workcase.setDevice(analysisResult.getString("device"));       // 设备名称：如"燃气管道"、"电梯"
-        // workcase.setDeviceCode(analysisResult.getString("deviceCode")); // 设备编号（如果用户提到）
-        // workcase.setEmergency(analysisResult.getString("emergency")); // 紧急程度：normal/urgent/critical
-        // workcase.setRemark(analysisResult.getString("description"));  // 问题描述摘要
-        // ============== 伪代码结束 ==============
-        
-        // 模拟AI分析结果（实际应由AI返回）
-        TbWorkcaseDTO workcase = new TbWorkcaseDTO();
-        workcase.setType("设备故障");
-        workcase.setDevice("待用户确认");
-        workcase.setDeviceCode("");
-        workcase.setEmergency("normal");
-        workcase.setRemark("对话ID:" + chatId + " | " + buildConversationSummary(messages));
-        
-        logger.info("对话分析完成，工单预填信息已生成: chatId={}", chatId);
-        return ResultDomain.success("对话分析完成", workcase);
-    }
-    
-    private String buildConversationSummary(List<TbChatMessage> messages) {
-        StringBuilder summary = new StringBuilder();
-        for (TbChatMessage msg : messages) {
-            if ("user".equals(msg.getRole())) {
-                summary.append(msg.getContent()).append(" ");
-            }
-        }
-        String result = summary.toString().trim();
-        return result.length() > 200 ? result.substring(0, 200) + "..." : result;
-    }
-
-    @Override
-    public ResultDomain<TbWorkcaseDTO> summaryChat(String chatId) {
-        logger.info("总结对话: chatId={}", chatId);
-        
-        TbChat filter = new TbChat();
-        filter.setChatId(chatId);
-        ResultDomain<TbChatMessage> msgResult = agentChatService.getChatMessageList(filter);
-        
-        if (!msgResult.getSuccess() || msgResult.getDataList() == null) {
-            return ResultDomain.failure("获取对话消息失败");
-        }
-        
-        List<TbChatMessage> messages = msgResult.getDataList();
-        
-        // TODO: 调用AI进行对话总结，提取关键词更新词云
-        // 伪代码：
-        // String summary = aiService.summarize(messages);
-        // List<String> keywords = aiService.extractKeywords(messages);
-        // updateWordCloud(keywords);
-        
-        extractAndUpdateWordCloud(messages);
-        
-        TbWorkcaseDTO summary = new TbWorkcaseDTO();
-        logger.info("对话总结完成: chatId={}", chatId);
-        return ResultDomain.success("对话总结完成", summary);
-    }
-
-    private void extractAndUpdateWordCloud(List<TbChatMessage> messages) {
-        // TODO: 调用AI提取关键词
-        // 伪代码：List<String> keywords = aiService.extractKeywords(messages);
-        
-        // 模拟提取的关键词
-        String[] mockKeywords = {"故障", "维修", "设备"};
-        String today = LocalDate.now().format(DateTimeFormatter.ISO_LOCAL_DATE);
-        
-        for (String keyword : mockKeywords) {
-            TbWordCloudDTO queryFilter = new TbWordCloudDTO();
-            queryFilter.setWord(keyword);
-            queryFilter.setCategory("fault");
-            queryFilter.setStatDate(today);
-            TbWordCloudDTO existing = wordCloudMapper.selectWordCloudOne(queryFilter);
-            if (existing != null) {
-                wordCloudMapper.incrementFrequency(existing.getWordId(), 1);
-            } else {
-                TbWordCloudDTO wordCloud = new TbWordCloudDTO();
-                wordCloud.setWordId(IdUtil.generateUUID());
-                wordCloud.setWord(keyword);
-                wordCloud.setCategory("fault");
-                wordCloud.setStatDate(today);
-                wordCloud.setFrequency("1");
-                wordCloudMapper.insertWordCloud(wordCloud);
-            }
-        }
-    }
-
    // =============================== 词云管理 ==========================

    @Override
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java
@@ -9,7 +9,6 @@ import org.springframework.beans.factory.annotation.Autowired;
 import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseDeviceDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseProcessDTO;
-import org.xyzh.api.workcase.service.WorkcaseChatService;
 import org.xyzh.api.workcase.service.WorkcaseService;
 import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageDomain;
@@ -21,7 +20,6 @@ import org.xyzh.workcase.mapper.TbWorkcaseDeviceMapper;
 import org.xyzh.workcase.mapper.TbWorkcaseMapper;
 import org.xyzh.workcase.mapper.TbWorkcaseProcessMapper;

-import com.alibaba.fastjson2.JSON;
 import com.alibaba.fastjson2.JSONObject;

@DubboService(version = "1.0.0",group = "workcase",timeout = 30000,retries = 0)
@@ -37,9 +35,6 @@ public class WorkcaseServiceImpl implements WorkcaseService {
    @Autowired
    private TbWorkcaseDeviceMapper workcaseDeviceMapper;

-    @Autowired
-    private WorkcaseChatService workcaseChatService;
-
    // ====================== 工单管理 ======================

    @Override
@@ -103,11 +98,9 @@ public class WorkcaseServiceImpl implements WorkcaseService {
                if ("done".equals(workcase.getStatus())) {
                    process.setAction(WorkcaseProcessAction.FINISH.getName());
                    process.setMessage("工单完成");
-                    workcaseChatService.summaryChat(existing.getWorkcaseId());
                } else if ("cancelled".equals(workcase.getStatus())) {
                    process.setAction(WorkcaseProcessAction.REPEAL.getName());
                    process.setMessage("工单撤销");
-                    workcaseChatService.summaryChat(existing.getWorkcaseId());
                } else {
                    process.setAction(WorkcaseProcessAction.INFO.getName());
                    process.setMessage("状态变更: " + oldStatus + " -> " + workcase.getStatus());
@@ -309,13 +302,11 @@ public class WorkcaseServiceImpl implements WorkcaseService {
            workcase.setWorkcaseId(workcaseProcess.getWorkcaseId());
            workcase.setStatus("done");
            workcaseMapper.updateWorkcase(workcase);
-            workcaseChatService.summaryChat(workcaseProcess.getWorkcaseId());
        } else if (WorkcaseProcessAction.REPEAL.getName().equals(action)) {
            TbWorkcaseDTO workcase = new TbWorkcaseDTO();
            workcase.setWorkcaseId(workcaseProcess.getWorkcaseId());
            workcase.setStatus("cancelled");
            workcaseMapper.updateWorkcase(workcase);
-            workcaseChatService.summaryChat(workcaseProcess.getWorkcaseId());
        }
        
        int rows = workcaseProcessMapper.insertWorkcaseProcess(workcaseProcess);