diff --git a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java
index 758a1814..0d56f4b2 100644
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java
@@ -380,6 +380,7 @@ public class WorkcaseServiceImpl implements WorkcaseService {
             workcase.setStatus("cancelled");
             workcaseMapper.updateWorkcase(workcase);
         }
+        workcaseProcess.setCreator(LoginUtil.getCurrentUserId());
         
         int rows = workcaseProcessMapper.insertWorkcaseProcess(workcaseProcess);
         if (rows > 0) {
diff --git a/urbanLifelineWeb/packages/shared/src/api/file/file.ts b/urbanLifelineWeb/packages/shared/src/api/file/file.ts
index 8f88500a..4ee8bd36 100644
--- a/urbanLifelineWeb/packages/shared/src/api/file/file.ts
+++ b/urbanLifelineWeb/packages/shared/src/api/file/file.ts
@@ -48,6 +48,26 @@ export const fileAPI = {
         return response.data;
     },
 
+    /**
+     * 根据ID获取文件信息
+     * @param fileId 文件ID
+     * @returns Promise<ResultDomain<TbSysFileDTO>>
+     */
+    async getFileById(fileId: string): Promise<ResultDomain<TbSysFileDTO>> {
+        const response = await api.get<TbSysFileDTO>(`${this.baseUrl}/${fileId}`);
+        return response.data;
+    },
+
+    /**
+     * 批量获取文件信息
+     * @param fileIds 文件ID列表
+     * @returns Promise<ResultDomain<TbSysFileDTO>>
+     */
+    async getFilesByIds(fileIds: string[]): Promise<ResultDomain<TbSysFileDTO>> {
+        const response = await api.post<TbSysFileDTO>(`${this.baseUrl}/list`, { fileIds });
+        return response.data;
+    },
+
     /**
      * 下载文件
      * @param fileId 文件ID
diff --git a/urbanLifelineWeb/packages/shared/src/components/file/fileupload/FileUpload.vue b/urbanLifelineWeb/packages/shared/src/components/file/fileupload/FileUpload.vue
index 4234a277..8ca9daf0 100644
--- a/urbanLifelineWeb/packages/shared/src/components/file/fileupload/FileUpload.vue
+++ b/urbanLifelineWeb/packages/shared/src/components/file/fileupload/FileUpload.vue
@@ -98,7 +98,8 @@
 	<!-- 内容模式 -->
 	<div v-else class="file-upload content">
 		<div class="container">
-			<div class="area" :class="{ dragover: isDragover, disabled: uploading }" @click="triggerFileInput"
+			<!-- 上传区域 -->
+			<div v-if="!uploading && currentFileList.length < maxCount" class="area" :class="{ dragover: isDragover }" @click="triggerFileInput"
 				@drop.prevent="handleDrop" @dragover.prevent="handleDragOver" @dragleave.prevent="handleDragLeave">
 				<div class="icon">
 					<div class="plus"></div>
@@ -109,38 +110,37 @@
 				<div class="tip">{{ getUploadTip() }}</div>
 			</div>
 
+			<!-- 上传中状态 -->
+			<div v-if="uploading" class="area disabled">
+				<div class="loading">
+					<div class="spinner">⟳</div>
+					<div>上传中...</div>
+				</div>
+			</div>
+
 			<input ref="fileInputRef" type="file" :accept="accept" :multiple="maxCount > 1" @change="handleFileSelect"
 				hidden />
 
-			<!-- 文件列表 -->
-			<div v-if="selectedFiles.length > 0" class="files">
-				<h4>待上传文件：</h4>
-				<div v-for="(file, index) in selectedFiles" :key="index" class="file">
+			<!-- 已上传文件列表 -->
+			<div v-if="currentFileList.length > 0" class="files">
+				<div v-for="(file, index) in currentFileList" :key="file.fileId || index" class="file">
 					<div class="preview">
-						<img v-if="isImageFile(file)" :src="getFilePreviewUrl(file)" class="thumb" />
-						<span v-else class="type-icon">{{ getFileTypeIcon(file) }}</span>
+						<img v-if="isUploadedImageFile(file)" :src="getUploadedFileUrl(file)" class="thumb" />
+						<span v-else class="type-icon">{{ getUploadedFileTypeIcon(file) }}</span>
 					</div>
 
 					<div class="info">
-						<div class="name">{{ file.name }}</div>
-						<div class="size">{{ formatFileSize(file.size) }}</div>
+						<div class="name">{{ file.name || file.fileName || '未知文件' }}</div>
+						<div class="size">{{ file.size ? formatFileSize(file.size) : '' }}</div>
 					</div>
 
 					<div class="actions">
-						<ElButton type="danger" size="small" @click="removeFile(index)" :disabled="uploading">
+						<ElButton type="danger" size="small" @click="removeUploadedFile(index)">
 							删除
 						</ElButton>
 					</div>
 				</div>
 			</div>
-
-			<!-- 上传按钮 -->
-			<div v-if="selectedFiles.length > 0" class="actions">
-				<ElButton type="primary" @click="uploadFiles" :loading="uploading"
-					:disabled="selectedFiles.length === 0">
-					{{ uploading ? '上传中...' : '确定上传' }}
-				</ElButton>
-			</div>
 		</div>
 	</div>
 
@@ -203,6 +203,12 @@ const selectedFiles = ref<File[]>([])
 const isDragover = ref(false)
 const coverImageClass = ref('')
 
+// 内部文件列表（包含本地预览URL）
+interface InternalFile extends TbSysFileDTO {
+	localPreviewUrl?: string  // 本地预览URL，避免重新下载
+}
+const internalFileList = ref<InternalFile[]>([])
+
 // 文件输入引用
 const fileInputRef = ref<HTMLInputElement>()
 
@@ -212,6 +218,56 @@ const currentCoverImg = computed({
 	set: (value: string) => emit('update:coverImg', value)
 })
 
+// 当前文件列表（优先使用内部列表，否则使用props）
+const currentFileList = computed(() => {
+	return internalFileList.value.length > 0 ? internalFileList.value : props.fileList
+})
+
+// 判断已上传文件是否为图片
+const isUploadedImageFile = (file: InternalFile): boolean => {
+	if (file.localPreviewUrl) return true  // 有本地预览说明是图片
+	const mimeType = file.mimeType || file.extension || ''
+	return mimeType.includes('image') || /\.(jpg|jpeg|png|gif|webp|bmp)$/i.test(file.name || '')
+}
+
+// 获取已上传文件的显示URL（优先使用本地预览）
+const getUploadedFileUrl = (file: InternalFile): string => {
+	if (file.localPreviewUrl) return file.localPreviewUrl
+	if (file.url) return file.url
+	if (file.fileId) return `${FILE_DOWNLOAD_URL}${file.fileId}`
+	return ''
+}
+
+// 获取已上传文件的类型图标
+const getUploadedFileTypeIcon = (file: InternalFile): string => {
+	const ext = file.extension || file.name?.split('.').pop() || ''
+	const iconMap: Record<string, string> = {
+		pdf: '📄',
+		doc: '📝',
+		docx: '📝',
+		xls: '📊',
+		xlsx: '📊',
+		ppt: '📽️',
+		pptx: '📽️',
+		zip: '📦',
+		rar: '📦',
+		txt: '📃'
+	}
+	return iconMap[ext.toLowerCase()] || '📎'
+}
+
+// 删除已上传的文件
+const removeUploadedFile = (index: number) => {
+	const newList = [...internalFileList.value]
+	const removed = newList.splice(index, 1)[0]
+	// 释放本地预览URL
+	if (removed?.localPreviewUrl) {
+		URL.revokeObjectURL(removed.localPreviewUrl)
+	}
+	internalFileList.value = newList
+	emit('update:fileList', newList)
+}
+
 // 触发文件输入
 const triggerFileInput = () => {
 	fileInputRef.value?.click()
@@ -292,18 +348,23 @@ const addFiles = (files: File[]) => {
 			return
 		}
 
-		// 检查是否重复
+		// 检查是否重复（包括已上传的文件）
 		if (selectedFiles.value.some(f => f.name === file.name && f.size === file.size)) {
 			emit('upload-error', `文件 ${file.name} 已添加`)
 			return
 		}
+		if (internalFileList.value.some(f => f.name === file.name)) {
+			emit('upload-error', `文件 ${file.name} 已上传`)
+			return
+		}
 
 		// 如果不允许多选或封面模式，清空之前的文件
 		if (props.maxCount === 1 || props.mode === 'cover') {
 			selectedFiles.value = [file]
 		} else {
-			// 检查数量限制
-			if (selectedFiles.value.length >= props.maxCount) {
+			// 检查数量限制（已上传 + 待上传）
+			const totalCount = internalFileList.value.length + selectedFiles.value.length
+			if (totalCount >= props.maxCount) {
 				emit('upload-error', `最多只能上传 ${props.maxCount} 个文件`)
 				return
 			}
@@ -391,7 +452,15 @@ const uploadFiles = async () => {
 
 	// 默认上传逻辑
 	uploading.value = true
-	const uploadedFilesList: TbSysFileDTO[] = []
+	const uploadedFilesList: InternalFile[] = []
+	
+	// 为图片文件创建本地预览URL的映射
+	const localPreviewMap = new Map<string, string>()
+	selectedFiles.value.forEach(file => {
+		if (file.type.startsWith('image/')) {
+			localPreviewMap.set(file.name, URL.createObjectURL(file))
+		}
+	})
 
 	try {
 
@@ -404,12 +473,19 @@ const uploadFiles = async () => {
 			})
 
 			if (result.success && result.data) {
-				uploadedFilesList.push(result.data)
+				// 添加本地预览URL
+				const uploadedFile: InternalFile = {
+					...result.data,
+					localPreviewUrl: localPreviewMap.get(file.name)
+				}
+				uploadedFilesList.push(uploadedFile)
 
 				if (props.mode === 'cover' && result.data.url) {
 					emit('update:coverImg', result.data.url)
 				}
 			} else {
+				// 释放预览URL
+				localPreviewMap.forEach(url => URL.revokeObjectURL(url))
 				emit('upload-error', result.message || '上传失败，请重试')
 				return
 			}
@@ -422,20 +498,33 @@ const uploadFiles = async () => {
 
 			if (result.success) {
 				const files = result.dataList || []
-				uploadedFilesList.push(...files)
+				// 为每个上传成功的文件添加本地预览URL
+				files.forEach(f => {
+					const uploadedFile: InternalFile = {
+						...f,
+						localPreviewUrl: localPreviewMap.get(f.name || '')
+					}
+					uploadedFilesList.push(uploadedFile)
+				})
 			} else {
+				// 释放预览URL
+				localPreviewMap.forEach(url => URL.revokeObjectURL(url))
 				emit('upload-error', result.message || '上传失败，请重试')
 				return
 			}
 		}
 
-		// 上传成功
+		// 上传成功 - 更新内部文件列表
 		if (uploadedFilesList.length > 0) {
+			// content模式：追加到内部列表
+			if (props.mode === 'content') {
+				internalFileList.value = [...internalFileList.value, ...uploadedFilesList]
+			}
 			emit('upload-success', uploadedFilesList)
 			emit('update:fileList', [...props.fileList, ...uploadedFilesList])
 		}
 
-		// 清空文件列表
+		// 清空待上传文件列表
 		selectedFiles.value = []
 		if (props.mode === 'dialog') {
 			closeDialog()
@@ -453,6 +542,8 @@ const uploadFiles = async () => {
 defineExpose({
 	// 当前选中的文件列表
 	selectedFiles,
+	// 已上传的文件列表
+	internalFileList,
 	// 上传状态
 	uploading,
 	// 弹窗显示状态
@@ -463,8 +554,17 @@ defineExpose({
 	addFiles,
 	// 移除指定文件
 	removeFile,
-	// 清空所有文件
-	clearFiles: () => { selectedFiles.value = [] },
+	// 清空所有文件（包括已上传的）
+	clearFiles: () => { 
+		// 释放本地预览URL
+		internalFileList.value.forEach(f => {
+			if (f.localPreviewUrl) {
+				URL.revokeObjectURL(f.localPreviewUrl)
+			}
+		})
+		selectedFiles.value = []
+		internalFileList.value = []
+	},
 	// 手动触发上传
 	uploadFiles,
 	// 关闭弹窗
diff --git a/urbanLifelineWeb/packages/workcase/src/components/index.ts b/urbanLifelineWeb/packages/workcase/src/components/index.ts
index e69de29b..0fdcf4b2 100644
--- a/urbanLifelineWeb/packages/workcase/src/components/index.ts
+++ b/urbanLifelineWeb/packages/workcase/src/components/index.ts
@@ -0,0 +1 @@
+export { default as WorkcaseAssign } from './workcase/WorkcaseAssign.vue'
diff --git a/urbanLifelineWeb/packages/workcase/src/components/workcase/WorkcaseAssign.vue b/urbanLifelineWeb/packages/workcase/src/components/workcase/WorkcaseAssign.vue
new file mode 100644
index 00000000..14be9563
--- /dev/null
+++ b/urbanLifelineWeb/packages/workcase/src/components/workcase/WorkcaseAssign.vue
@@ -0,0 +1,245 @@
+<template>
+    <ElDialog 
+        v-model="visible" 
+        :title="dialogTitle" 
+        width="500px"
+        @close="handleClose"
+    >
+        <div class="assign-form">
+            <div class="form-item">
+                <label class="form-label">选择工程师 <span class="required">*</span></label>
+                <ElSelect 
+                    v-model="form.processor" 
+                    placeholder="请选择工程师" 
+                    style="width: 100%;"
+                    filterable
+                    :loading="loadingEngineers"
+                >
+                    <ElOption 
+                        v-for="engineer in availableEngineers" 
+                        :key="engineer.userId" 
+                        :label="`${engineer.username} (${engineer.statusName || '未知状态'})`" 
+                        :value="engineer.userId"
+                    >
+                        <div style="display: flex; justify-content: space-between; align-items: center;">
+                            <span>{{ engineer.username }}</span>
+                            <span style="color: #999; font-size: 12px;">
+                                {{ engineer.statusName }} | 当前{{ engineer.currentWorkload || 0 }}单
+                            </span>
+                        </div>
+                    </ElOption>
+                </ElSelect>
+            </div>
+            <div class="form-item" style="margin-top: 16px;">
+                <label class="form-label">备注说明（可选）</label>
+                <ElInput
+                    v-model="form.message"
+                    type="textarea"
+                    :rows="3"
+                    placeholder="请输入指派/转派说明..."
+                    maxlength="200"
+                />
+            </div>
+            <div class="form-item" style="margin-top: 16px;">
+                <label class="form-label">附件（可选）</label>
+                <FileUpload
+                    ref="fileUploadRef"
+                    mode="content"
+                    :max-count="5"
+                    :max-size="10 * 1024 * 1024"
+                    accept="image/*,.pdf,.doc,.docx,.xls,.xlsx"
+                    :auto-upload="false"
+                    :custom-upload="handleFilesUpload"
+                    @upload-error="handleUploadError"
+                />
+            </div>
+        </div>
+        <template #footer>
+            <ElButton @click="handleClose">取消</ElButton>
+            <ElButton type="primary" @click="handleSubmit" :loading="submitting">确定</ElButton>
+        </template>
+    </ElDialog>
+</template>
+
+<script setup lang="ts">
+import { ref, computed, watch } from 'vue'
+import { ElDialog, ElButton, ElInput, ElSelect, ElOption, ElMessage } from 'element-plus'
+import { FileUpload } from 'shared/components'
+import { fileAPI } from 'shared/api'
+import { workcaseAPI } from '@/api/workcase'
+import { workcaseChatAPI } from '@/api/workcase/workcaseChat'
+import type { TbWorkcaseProcessDTO } from '@/types/workcase/workcase'
+import type { CustomerServiceVO } from '@/types/workcase/customer'
+import type { TbSysFileDTO } from 'shared/types'
+
+interface Props {
+    /** 是否显示弹窗 */
+    modelValue: boolean
+    /** 工单ID */
+    workcaseId: string
+    /** 当前处理人ID（转派时排除） */
+    currentProcessor?: string
+    /** 操作类型：assign-指派，redeploy-转派 */
+    action?: 'assign' | 'redeploy'
+}
+
+const props = withDefaults(defineProps<Props>(), {
+    currentProcessor: '',
+    action: 'assign'
+})
+
+const emit = defineEmits<{
+    'update:modelValue': [value: boolean]
+    'success': []
+}>()
+
+// 弹窗显示状态
+const visible = computed({
+    get: () => props.modelValue,
+    set: (val) => emit('update:modelValue', val)
+})
+
+// 弹窗标题
+const dialogTitle = computed(() => {
+    return props.action === 'assign' ? '指派工程师' : '转派工程师'
+})
+
+// 表单数据
+const form = ref({
+    processor: '',
+    message: '',
+    fileIds: [] as string[]
+})
+
+// 状态
+const submitting = ref(false)
+const loadingEngineers = ref(false)
+const availableEngineers = ref<CustomerServiceVO[]>([])
+const fileUploadRef = ref<InstanceType<typeof FileUpload>>()
+
+// 监听弹窗打开，加载工程师列表
+watch(visible, async (val) => {
+    if (val) {
+        // 重置表单
+        form.value = { processor: '', message: '', fileIds: [] }
+        if (fileUploadRef.value) {
+            fileUploadRef.value.clearFiles()
+        }
+        // 加载工程师列表
+        await loadAvailableEngineers()
+    }
+})
+
+// 加载可用工程师列表
+const loadAvailableEngineers = async () => {
+    loadingEngineers.value = true
+    try {
+        const res = await workcaseChatAPI.getCustomerServicePage({
+            filter: {},
+            pageParam: { page: 1, pageSize: 100 }
+        })
+        if (res.success && res.dataList) {
+            // 排除当前处理人
+            availableEngineers.value = res.dataList.filter(
+                (engineer: CustomerServiceVO) => engineer.userId !== props.currentProcessor
+            )
+        }
+    } catch (error) {
+        console.error('加载工程师列表失败:', error)
+        ElMessage.error('加载工程师列表失败')
+    } finally {
+        loadingEngineers.value = false
+    }
+}
+
+// 自定义文件上传
+const handleFilesUpload = async (files: File[]): Promise<TbSysFileDTO[]> => {
+    const uploadedFiles: TbSysFileDTO[] = []
+    for (const file of files) {
+        const result = await fileAPI.uploadFile({
+            file,
+            module: 'workcase',
+            optsn: props.workcaseId
+        })
+        if (result.success && result.data) {
+            uploadedFiles.push(result.data)
+            if (result.data.fileId) {
+                form.value.fileIds.push(result.data.fileId)
+            }
+        } else {
+            throw new Error(`文件 ${file.name} 上传失败`)
+        }
+    }
+    return uploadedFiles
+}
+
+// 上传错误处理
+const handleUploadError = (error: string) => {
+    ElMessage.error(error)
+}
+
+// 提交
+const handleSubmit = async () => {
+    if (!form.value.processor) {
+        ElMessage.warning('请选择工程师')
+        return
+    }
+
+    if (!props.workcaseId) {
+        ElMessage.error('工单ID不存在')
+        return
+    }
+
+    submitting.value = true
+    try {
+        // 如果有待上传的文件，先上传
+        if (fileUploadRef.value?.selectedFiles?.length > 0) {
+            await fileUploadRef.value.uploadFiles()
+        }
+
+        const params: TbWorkcaseProcessDTO = {
+            workcaseId: props.workcaseId,
+            action: props.action,
+            processor: form.value.processor,
+            message: form.value.message || (props.action === 'assign' ? '工单指派' : '工单转派'),
+            files: form.value.fileIds.length > 0 ? form.value.fileIds : undefined
+        }
+
+        const res = await workcaseAPI.createWorkcaseProcess(params)
+        if (res.success) {
+            ElMessage.success(props.action === 'assign' ? '指派成功' : '转派成功')
+            visible.value = false
+            emit('success')
+        } else {
+            ElMessage.error(res.message || '操作失败')
+        }
+    } catch (error) {
+        console.error('指派/转派失败:', error)
+        ElMessage.error('操作失败')
+    } finally {
+        submitting.value = false
+    }
+}
+
+// 关闭弹窗
+const handleClose = () => {
+    visible.value = false
+}
+</script>
+
+<style scoped lang="scss">
+.assign-form {
+    .form-item {
+        .form-label {
+            display: block;
+            margin-bottom: 8px;
+            font-size: 14px;
+            color: #333;
+            
+            .required {
+                color: #f56c6c;
+            }
+        }
+    }
+}
+</style>
diff --git a/urbanLifelineWeb/packages/workcase/src/config/index.ts b/urbanLifelineWeb/packages/workcase/src/config/index.ts
index ed2be281..8d5eab0d 100644
--- a/urbanLifelineWeb/packages/workcase/src/config/index.ts
+++ b/urbanLifelineWeb/packages/workcase/src/config/index.ts
@@ -212,6 +212,7 @@ console.log('[配置] 当前配置', config);
 // 单独导出常用配置项
 export const API_BASE_URL = config.api.baseUrl;
 export const FILE_DOWNLOAD_URL = config.file.downloadUrl;
+export const FILE_UPLOAD_URL = config.file.uploadUrl;
 export const PUBLIC_IMG_PATH = config.publicImgPath;
 export const PUBLIC_WEB_PATH = config.publicWebPath;
 
diff --git a/urbanLifelineWeb/packages/workcase/src/types/shared.d.ts b/urbanLifelineWeb/packages/workcase/src/types/shared.d.ts
index e7bf387f..2d4c54cf 100644
--- a/urbanLifelineWeb/packages/workcase/src/types/shared.d.ts
+++ b/urbanLifelineWeb/packages/workcase/src/types/shared.d.ts
@@ -61,8 +61,6 @@ declare module 'shared/api' {
     
     export const api: ApiInstance
     export const TokenManager: any
-    export const authAPI: any
-    export const fileAPI: any
 }
 
 declare module 'shared/api/auth' {
diff --git a/urbanLifelineWeb/packages/workcase/src/views/admin/workcase/WorkcaseView.vue b/urbanLifelineWeb/packages/workcase/src/views/admin/workcase/WorkcaseView.vue
index f8462fb0..10b760c5 100644
--- a/urbanLifelineWeb/packages/workcase/src/views/admin/workcase/WorkcaseView.vue
+++ b/urbanLifelineWeb/packages/workcase/src/views/admin/workcase/WorkcaseView.vue
@@ -158,6 +158,15 @@
                 @cancel="showDetailDialog = false"
             />
         </el-dialog>
+
+        <!-- 指派工单弹窗 -->
+        <WorkcaseAssign
+            v-model="showAssignDialog"
+            :workcase-id="assignWorkcaseId"
+            :current-processor="assignCurrentProcessor"
+            action="assign"
+            @success="handleAssignSuccess"
+        />
     </AdminLayout>
 </template>
 
@@ -168,6 +177,7 @@ import { Plus, Search } from 'lucide-vue-next'
 import { ElMessage, ElMessageBox } from 'element-plus'
 import { workcaseAPI } from '@/api/workcase'
 import WorkcaseDetail from '@/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue'
+import { WorkcaseAssign } from '@/components'
 import type { TbWorkcaseDTO, TbWorkcaseProcessDTO } from '@/types/workcase'
 import type { PageRequest, PageParam } from 'shared/types'
 
@@ -183,6 +193,11 @@ const showDetailDialog = ref(false)
 const currentWorkcase = ref<TbWorkcaseDTO>({})
 const loading = ref(false)
 
+// 指派弹窗相关
+const showAssignDialog = ref(false)
+const assignWorkcaseId = ref('')
+const assignCurrentProcessor = ref('')
+
 const formData = ref<TbWorkcaseDTO>({
     username: '',
     phone: '',
@@ -254,30 +269,19 @@ const createWorkcaseAPI = async () => {
 }
 
 /**
- * 指派工单 - API调用
+ * 指派工单 - 打开指派弹窗
  */
 const assignWorkcaseAPI = async (workcase: TbWorkcaseDTO) => {
-    const { value: processor } = await ElMessageBox.prompt('请输入处理人ID', '指派工单', {
-        confirmButtonText: '确定',
-        cancelButtonText: '取消'
-    }).catch(() => ({ value: '' }))
-    
-    if (!processor) return
-    
-    const process: TbWorkcaseProcessDTO = {
-        workcaseId: workcase.workcaseId,
-        action: 'assign',
-        processor: processor,
-        message: '工单指派'
-    }
-    
-    const res = await workcaseAPI.createWorkcaseProcess(process)
-    if (res.success) {
-        ElMessage.success('指派成功')
-        loadWorkcases()
-    } else {
-        ElMessage.error(res.message || '指派失败')
-    }
+    assignWorkcaseId.value = workcase.workcaseId || ''
+    assignCurrentProcessor.value = workcase.processor || ''
+    showAssignDialog.value = true
+}
+
+/**
+ * 指派成功回调
+ */
+const handleAssignSuccess = () => {
+    loadWorkcases()
 }
 
 /**
diff --git a/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.scss b/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.scss
index b174d843..224ed31b 100644
--- a/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.scss
+++ b/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.scss
@@ -170,11 +170,17 @@
 .section-title {
     display: flex;
     align-items: center;
-    gap: 8px;
+    justify-content: space-between;
     margin-bottom: 16px;
     color: #111827;
     font-weight: 700;
     font-size: 16px;
+    
+    .title-left {
+        display: flex;
+        align-items: center;
+        gap: 8px;
+    }
 }
 
 .title-icon {
@@ -303,6 +309,52 @@
     margin-bottom: 4px;
 }
 
+.timeline-files {
+    margin-top: 8px;
+    padding-top: 8px;
+    border-top: 1px dashed #e5e7eb;
+    
+    .files-label {
+        font-size: 12px;
+        color: #9ca3af;
+        margin-bottom: 4px;
+    }
+    
+    .files-list {
+        display: flex;
+        flex-wrap: wrap;
+        gap: 8px;
+    }
+    
+    .file-link {
+        display: inline-flex;
+        align-items: center;
+        gap: 4px;
+        padding: 4px 8px;
+        background: #f3f4f6;
+        border-radius: 4px;
+        font-size: 12px;
+        color: #4b87ff;
+        text-decoration: none;
+        transition: background 0.2s;
+        
+        &:hover {
+            background: #e5e7eb;
+        }
+        
+        .file-icon {
+            font-size: 14px;
+        }
+        
+        .file-name {
+            max-width: 150px;
+            overflow: hidden;
+            text-overflow: ellipsis;
+            white-space: nowrap;
+        }
+    }
+}
+
 .timeline-time {
     font-size: 12px;
     color: #9ca3af;
diff --git a/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue b/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue
index 09350021..0b2a50a0 100644
--- a/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue
+++ b/urbanLifelineWeb/packages/workcase/src/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue
@@ -145,8 +145,14 @@
             <!-- 处理记录 (仅查看模式) -->
             <div class="timeline-section" v-if="mode === 'view' && processList.length > 0">
                 <div class="section-title">
-                    <div class="title-bar"></div>
-                    处理记录
+                    <div class="title-left">
+                        <div class="title-bar"></div>
+                        处理记录
+                    </div>
+                    <!-- 工单处理人记录工单过程-->
+                    <ElButton v-if="isProcessor" type="primary" size="small" @click="showAddProcessDialog = true">
+                        添加处理记录
+                    </ElButton>
                 </div>
                 <div class="timeline-content">
                     <div v-for="(item, index) in processList" :key="index" class="timeline-item">
@@ -161,6 +167,22 @@
                                 <span class="timeline-action">{{ getActionText(item.action) }}:</span>
                                 <span class="timeline-desc">{{ item.message }}</span>
                             </div>
+                            <!-- 附件列表 -->
+                            <div v-if="item.files && item.files.length > 0" class="timeline-files">
+                                <div class="files-label">附件：</div>
+                                <div class="files-list">
+                                    <a 
+                                        v-for="fileId in item.files" 
+                                        :key="fileId" 
+                                        :href="getFileDownloadUrl(fileId)" 
+                                        target="_blank"
+                                        class="file-link"
+                                    >
+                                        <span class="file-icon">{{ getFileIcon(fileId) }}</span>
+                                        <span class="file-name">{{ getFileName(fileId) }}</span>
+                                    </a>
+                                </div>
+                            </div>
                         </div>
                     </div>
                 </div>
@@ -171,25 +193,100 @@
         <footer class="detail-footer">
             <ElButton @click="handleCancel">{{ mode === 'view' ? '关闭' : '取消' }}</ElButton>
             <ElButton v-if="mode === 'create'" type="primary" @click="handleSubmit">创建工单</ElButton>
-            <ElButton v-if="mode === 'edit'" type="primary" @click="handleSubmit">保存修改</ElButton>
-            <ElButton v-if="mode === 'view' && formData.status === 'pending'" type="warning" @click="handleAssign">指派工程师</ElButton>
-            <ElButton v-if="mode === 'view' && formData.status === 'processing'" type="success" @click="handleComplete">完成工单</ElButton>
+
+            <!-- 来客视角：只能撤销自己创建的工单 -->
+            <ElButton
+                v-if="mode === 'view' && isCreator && formData.status !== 'done'"
+                type="danger"
+            >
+                撤销工单
+            </ElButton>
+
+            <!-- 员工视角：可以指派、转派、完成工单 -->
+            <ElButton
+                v-if="mode === 'view' && !isCreator && formData.status === 'pending'"
+                type="warning"
+                @click="handleAssign"
+            >
+                指派工程师
+            </ElButton>
+            <ElButton
+                v-if="mode === 'view' && !isCreator && formData.status === 'processing'"
+                type="warning"
+                @click="handleRedeploy"
+            >
+                转派工程师
+            </ElButton>
+            <ElButton
+                v-if="mode === 'view' && !isCreator && formData.status === 'processing'"
+                type="success"
+                @click="handleComplete"
+            >
+                完成工单
+            </ElButton>
         </footer>
 
         <!-- ChatMessage Dialog -->
         <ElDialog v-model="showChatMessage" title="对话详情" width="800px" class="chat-dialog">
             <ChatMessage v-if="showChatMessage" :room-id="currentRoomId" />
         </ElDialog>
+
+        <!-- Add Process Record Dialog -->
+        <ElDialog v-model="showAddProcessDialog" title="添加处理记录" width="600px">
+            <div class="add-process-form">
+                <div class="form-item">
+                    <label class="form-label">处理内容</label>
+                    <ElInput
+                        v-model="processForm.message"
+                        type="textarea"
+                        :rows="4"
+                        placeholder="请详细描述处理过程、发现的问题或解决方案..."
+                        maxlength="500"
+                        show-word-limit
+                    />
+                </div>
+                <div class="form-item" style="margin-top: 16px;">
+                    <label class="form-label">附件（可选）</label>
+                    <FileUpload
+                        ref="processFileUploadRef"
+                        mode="content"
+                        :max-count="5"
+                        :max-size="10 * 1024 * 1024"
+                        accept="image/*,.pdf,.doc,.docx,.xls,.xlsx"
+                        v-model:file-list="processUploadedFiles"
+                        @upload-success="handleProcessUploadSuccess"
+                        @upload-error="handleProcessUploadError"
+                    />
+                </div>
+            </div>
+            <template #footer>
+                <ElButton @click="handleCloseProcessDialog">取消</ElButton>
+                <ElButton type="primary" @click="submitProcessRecord" :loading="submittingProcess">提交</ElButton>
+            </template>
+        </ElDialog>
+
+        <!-- Assign/Redeploy Dialog -->
+        <WorkcaseAssign
+            v-model="showAssignDialog"
+            :workcase-id="formData.workcaseId || ''"
+            :current-processor="formData.processor || ''"
+            :action="assignAction"
+            @success="handleAssignSuccess"
+        />
     </div>
 </template>
 
 <script setup lang="ts">
-import { ref, watch, onMounted } from 'vue'
+import { ref, watch, onMounted, computed } from 'vue'
 import { ChatMessage } from '@/views/public/ChatRoom/'
 import { ElButton, ElInput, ElSelect, ElOption, ElDialog, ElMessage, ElLoading } from 'element-plus'
 import { MessageSquare, ImageIcon as ImageIcon, Plus } from 'lucide-vue-next'
 import type { TbWorkcaseDTO, TbWorkcaseProcessDTO } from '@/types/workcase/workcase'
+import type { TbSysFileDTO } from 'shared/types'
 import { workcaseAPI } from '@/api/workcase'
+import { fileAPI } from 'shared/api/file'
+import { FileUpload } from 'shared/components'
+import { WorkcaseAssign } from '@/components'
 import { FILE_DOWNLOAD_URL } from '@/config'
 
 interface Props {
@@ -226,6 +323,35 @@ const showChatMessage = ref(false)
 const currentRoomId = ref<string>('')
 const processList = ref<TbWorkcaseProcessDTO[]>([])
 
+// 文件信息缓存 (fileId -> TbSysFileDTO)
+const fileInfoCache = ref<Map<string, TbSysFileDTO>>(new Map())
+
+// 当前登录用户ID
+const userId = ref<string>('')
+// 判断是否是处理人
+const isProcessor = computed(() => {
+	return formData.value.processor === userId.value
+})
+// 判断是否是创建人
+const isCreator = computed(() => {
+	return formData.value.creator === userId.value
+})
+
+// 添加处理记录相关
+const showAddProcessDialog = ref(false)
+const submittingProcess = ref(false)
+const processForm = ref({
+	message: '',
+	fileIds: [] as string[]
+})
+
+// 已上传的文件列表（用于显示）
+const processUploadedFiles = ref<TbSysFileDTO[]>([])
+
+// 指派/转派相关
+const showAssignDialog = ref(false)
+const assignAction = ref<'assign' | 'redeploy'>('assign')
+
 // 加载工单详情
 const loadWorkcaseDetail = async (workcaseId: string) => {
     if (!workcaseId) return
@@ -255,12 +381,54 @@ const loadProcessList = async (workcaseId: string) => {
         const res = await workcaseAPI.getWorkcaseProcessList({ workcaseId })
         if (res.success && res.dataList) {
             processList.value = res.dataList
+            // 加载所有文件信息
+            await loadFilesInfo(res.dataList)
         }
     } catch (error) {
         console.error('加载处理记录失败:', error)
     }
 }
 
+// 加载处理记录中的文件信息
+const loadFilesInfo = async (processes: TbWorkcaseProcessDTO[]) => {
+    // 收集所有文件ID
+    const fileIds: string[] = []
+    processes.forEach(p => {
+        if (p.files) {
+            // 处理 files 可能是字符串或数组的情况
+            const filesArray = Array.isArray(p.files) ? p.files : [p.files]
+            filesArray.forEach(id => {
+                if (id && !fileInfoCache.value.has(id)) {
+                    fileIds.push(id)
+                }
+            })
+        }
+    })
+    
+    console.log('需要查询的文件ID:', fileIds)
+    
+    if (fileIds.length === 0) return
+    
+    // 逐个查询文件信息
+    for (const fileId of fileIds) {
+        try {
+            console.log('查询文件信息:', fileId)
+            const res = await fileAPI.getFileById(fileId)
+            console.log('文件信息结果:', res)
+            if (res.success && res.data) {
+                fileInfoCache.value.set(fileId, res.data)
+            }
+        } catch (error) {
+            console.error(`加载文件信息失败: ${fileId}`, error)
+        }
+    }
+}
+
+// 获取文件信息
+const getFileInfo = (fileId: string): TbSysFileDTO | undefined => {
+    return fileInfoCache.value.get(fileId)
+}
+
 // 获取时间线圆点样式类
 const getTimelineDotClass = (action?: string): string => {
     switch (action) {
@@ -312,8 +480,50 @@ function getImageUrl(fileId: string): string {
     return `${FILE_DOWNLOAD_URL}${fileId}`
 }
 
+// 获取文件下载URL
+function getFileDownloadUrl(fileId: string): string {
+    if (!fileId) return ''
+    return `${FILE_DOWNLOAD_URL}${fileId}`
+}
+
+// 获取文件名
+function getFileName(fileId: string): string {
+    const fileInfo = fileInfoCache.value.get(fileId)
+    return fileInfo?.name || fileId.substring(0, 8) + '...'
+}
+
+// 获取文件图标
+function getFileIcon(fileId: string): string {
+    const fileInfo = fileInfoCache.value.get(fileId)
+    if (!fileInfo) return '📎'
+    
+    const ext = (fileInfo.extension || fileInfo.name?.split('.').pop() || '').toLowerCase()
+    const iconMap: Record<string, string> = {
+        jpg: '🖼️',
+        jpeg: '🖼️',
+        png: '🖼️',
+        gif: '🖼️',
+        webp: '🖼️',
+        pdf: '📄',
+        doc: '📝',
+        docx: '📝',
+        xls: '📊',
+        xlsx: '📊',
+        ppt: '📽️',
+        pptx: '📽️',
+        zip: '📦',
+        rar: '📦',
+        txt: '📃'
+    }
+    return iconMap[ext] || '📎'
+}
+
 // 初始化
 onMounted(() => {
+    // 获取当前登录用户ID
+    const loginDomain = JSON.parse(localStorage.getItem('loginDomain') || '{}')
+    userId.value = loginDomain?.userInfo?.userId || ''
+
     if (props.mode === 'view' || props.mode === 'edit') {
         // 查看/编辑模式：通过 workcaseId 加载数据
         if (props.workcaseId) {
@@ -328,12 +538,11 @@ onMounted(() => {
         }
     } else if (props.mode === 'create') {
         // 创建模式：初始化空表单，设置 roomId
-        const loginDomain = JSON.parse(localStorage.getItem('loginDomain') || '{}')
         formData.value = {
             roomId: props.roomId,
             username: loginDomain?.userInfo?.username || '',
             phone: loginDomain?.user?.phone || '',
-            userId: loginDomain?.user?.userId || '',
+            userId: userId.value,
             emergency: 'normal',
             imgs: []
         }
@@ -455,12 +664,100 @@ const handleSubmit = async () => {
 }
 
 const handleAssign = () => {
-    emit('assign', formData.value.workcaseId!)
+    assignAction.value = 'assign'
+    showAssignDialog.value = true
 }
 
 const handleComplete = () => {
     emit('complete', formData.value.workcaseId!)
 }
+
+// 处理转派
+const handleRedeploy = () => {
+    assignAction.value = 'redeploy'
+    showAssignDialog.value = true
+}
+
+// 指派/转派成功回调
+const handleAssignSuccess = async () => {
+    // 重新加载工单详情
+    if (formData.value.workcaseId) {
+        await loadWorkcaseDetail(formData.value.workcaseId)
+    }
+    // 触发事件通知父组件
+    if (assignAction.value === 'assign') {
+        emit('assign', formData.value.workcaseId!)
+    }
+}
+
+// 处理记录文件上传组件引用
+const processFileUploadRef = ref<InstanceType<typeof FileUpload>>()
+
+// 处理记录上传成功回调
+const handleProcessUploadSuccess = (files: TbSysFileDTO[]) => {
+    console.log('文件上传成功:', files)
+}
+
+// 处理记录上传失败回调
+const handleProcessUploadError = (error: string) => {
+    ElMessage.error(error)
+}
+
+// 关闭处理记录弹窗
+const handleCloseProcessDialog = () => {
+    showAddProcessDialog.value = false
+    processForm.value = { message: '', fileIds: [] }
+    processUploadedFiles.value = []
+    if (processFileUploadRef.value) {
+        processFileUploadRef.value.clearFiles()
+    }
+}
+
+// 提交处理记录
+const submitProcessRecord = async () => {
+    if (!processForm.value.message.trim()) {
+        ElMessage.warning('请输入处理内容')
+        return
+    }
+
+    if (!formData.value.workcaseId) {
+        ElMessage.error('工单ID不存在')
+        return
+    }
+
+    submittingProcess.value = true
+    try {
+        // 从已上传文件列表获取文件ID
+        const fileIds = processUploadedFiles.value
+            .map(f => f.fileId)
+            .filter((id): id is string => !!id)
+
+        // 提交处理记录
+        const params: TbWorkcaseProcessDTO = {
+            workcaseId: formData.value.workcaseId,
+            action: 'info',
+            message: processForm.value.message,
+            files: fileIds.length > 0 ? fileIds : undefined
+        }
+
+        const res = await workcaseAPI.createWorkcaseProcess(params)
+        if (res.success) {
+            ElMessage.success('处理记录添加成功')
+            handleCloseProcessDialog()
+            // 重新加载处理记录
+            if (formData.value.workcaseId) {
+                await loadProcessList(formData.value.workcaseId)
+            }
+        } else {
+            ElMessage.error(res.message || '添加失败')
+        }
+    } catch (error) {
+        console.error('添加处理记录失败:', error)
+        ElMessage.error('添加处理记录失败')
+    } finally {
+        submittingProcess.value = false
+    }
+}
 </script>
 
 <style scoped lang="scss">
diff --git a/urbanLifelineWeb/packages/workcase_wechat/pages/workcase/workcaseDetail/workcaseDetail.uvue b/urbanLifelineWeb/packages/workcase_wechat/pages/workcase/workcaseDetail/workcaseDetail.uvue
index d9b36359..2b574a0c 100644
--- a/urbanLifelineWeb/packages/workcase_wechat/pages/workcase/workcaseDetail/workcaseDetail.uvue
+++ b/urbanLifelineWeb/packages/workcase_wechat/pages/workcase/workcaseDetail/workcaseDetail.uvue
@@ -164,6 +164,12 @@
 					<view class="title-bar"></view>
 					<text class="title-text">处理记录</text>
 				</view>
+				<!-- 处理人记录处理过程 -->
+				<view v-if="isProcessor" class="add-process-section">
+					<button class="add-process-btn" type="primary" size="mini" @tap="navigateToAddProcess">
+						添加处理记录
+					</button>
+				</view>
 				<view class="timeline">
 					<view class="timeline-item" v-for="(item, index) in processList" :key="index">
 						<view class="timeline-dot" :class="getTimelineDotClass(item.status)"></view>
@@ -198,13 +204,139 @@
 			<view class="action-button primary" v-if="mode === 'create'" @tap="submitWorkcase">
 				<text class="button-text">提交工单</text>
 			</view>
-			<view class="action-button primary" v-if="mode === 'view' && workcase.status === 'pending'" @tap="handleAssign">
+
+			<!-- 来客视角：只能撤销自己创建的工单 -->
+			<view
+				class="action-button danger"
+				v-if="mode !== 'create' && isCreator && workcase.status !== 'done'"
+				@tap="handleRevoke"
+			>
+				<text class="button-text">撤销工单</text>
+			</view>
+
+			<!-- 员工视角：可以指派、转派、完成工单 -->
+			<view
+				class="action-button warning"
+				v-if="mode !== 'create' && !isCreator && workcase.status === 'pending'"
+				@tap="handleAssign"
+			>
 				<text class="button-text">指派工程师</text>
 			</view>
-			<view class="action-button success" v-if="mode === 'view' && workcase.status === 'processing'" @tap="handleComplete">
+			<view
+				class="action-button warning"
+				v-if="mode !== 'create' && !isCreator && workcase.status === 'processing'"
+				@tap="handleRedeployBtn"
+			>
+				<text class="button-text">转派工程师</text>
+			</view>
+			<view
+				class="action-button success"
+				v-if="mode !== 'create' && !isCreator && workcase.status === 'processing'"
+				@tap="handleComplete"
+			>
 				<text class="button-text">完成工单</text>
 			</view>
 		</view>
+
+		<!-- 添加处理记录弹窗（使用 v-if 控制显示） -->
+		<view v-if="showAddProcessDialog" class="process-modal-overlay" @tap="closeAddProcessDialog">
+			<view class="process-modal" @tap.stop>
+				<view class="modal-header">
+					<text class="modal-title">添加处理记录</text>
+					<view class="modal-close" @tap="closeAddProcessDialog">
+						<text>×</text>
+					</view>
+				</view>
+				<view class="modal-body">
+					<view class="form-item">
+						<text class="form-label">处理内容</text>
+						<textarea
+							class="form-textarea"
+							v-model="processForm.message"
+							placeholder="请详细描述处理过程、发现的问题或解决方案..."
+							maxlength="500"
+						/>
+						<text class="char-count">{{ processForm.message.length }}/500</text>
+					</view>
+					<view class="form-item">
+						<text class="form-label">附件（可选）</text>
+						<view class="file-upload-section">
+							<view class="file-list">
+								<view class="file-item" v-for="(file, index) in processForm.files" :key="index">
+									<text class="file-name">{{ file.name }}</text>
+									<view class="file-delete" @tap="deleteProcessFile(index)">
+										<text>×</text>
+									</view>
+								</view>
+							</view>
+							<button
+								class="upload-btn"
+								size="mini"
+								@tap="chooseProcessFile"
+								v-if="processForm.files.length < 5"
+							>
+								选择文件
+							</button>
+							<text class="upload-tip">最多上传5个文件</text>
+						</view>
+					</view>
+				</view>
+				<view class="modal-footer">
+					<button class="modal-btn" @tap="closeAddProcessDialog">取消</button>
+					<button class="modal-btn primary" type="primary" @tap="submitProcessRecord" :loading="submittingProcess">
+						提交
+					</button>
+				</view>
+			</view>
+		</view>
+
+		<!-- 指派/转派工程师弹窗 -->
+		<view v-if="showAssignDialog" class="process-modal-overlay" @tap="closeAssignDialog">
+			<view class="process-modal" @tap.stop>
+				<view class="modal-header">
+					<text class="modal-title">{{ assignDialogTitle }}</text>
+					<view class="modal-close" @tap="closeAssignDialog">
+						<text>×</text>
+					</view>
+				</view>
+				<view class="modal-body">
+					<view class="form-item">
+						<text class="form-label">选择工程师</text>
+						<picker 
+							class="form-picker" 
+							:value="selectedEngineerIndex" 
+							:range="availableEngineers" 
+							range-key="username"
+							@change="onEngineerChange"
+						>
+							<view class="picker-content">
+								<text class="picker-text" v-if="assignForm.processorName">{{ assignForm.processorName }}</text>
+								<text class="picker-text placeholder" v-else>请选择工程师</text>
+								<text class="picker-arrow">></text>
+							</view>
+						</picker>
+						<view v-if="loadingEngineers" class="loading-tip">
+							<text>加载中...</text>
+						</view>
+					</view>
+					<view class="form-item">
+						<text class="form-label">备注说明（可选）</text>
+						<textarea
+							class="form-textarea"
+							v-model="assignForm.message"
+							placeholder="请输入指派/转派说明..."
+							maxlength="200"
+						/>
+					</view>
+				</view>
+				<view class="modal-footer">
+					<button class="modal-btn" @tap="closeAssignDialog">取消</button>
+					<button class="modal-btn primary" type="primary" @tap="submitAssign" :loading="submittingAssign">
+						确定
+					</button>
+				</view>
+			</view>
+		</view>
 	</view>
 	<!-- #ifdef APP -->
 	</scroll-view>
@@ -212,10 +344,11 @@
 </template>
 
 <script setup lang="ts">
-import { ref, onMounted, reactive } from 'vue'
+import { ref, onMounted, reactive, computed } from 'vue'
 import { onLoad } from '@dcloudio/uni-app'
 import type { TbWorkcaseDTO, TbWorkcaseProcessDTO } from '@/types/workcase'
-import { workcaseAPI, fileAPI } from '@/api'
+import type { CustomerServiceVO } from '@/types/workcase/chatRoom'
+import { workcaseAPI, fileAPI, workcaseChatAPI } from '@/api'
 
 // 响应式数据
 const headerPaddingTop = ref<number>(44)
@@ -228,6 +361,7 @@ const faultTypes = ref<string[]>(['电气系统故障', '机械故障', '控制
 const typeIndex = ref<number>(0)
 const emergencies = ref<string[]>(['普通', '紧急'])
 const emergencyIndex = ref<number>(0)
+const userId = JSON.parse(uni.getStorageSync('loginDomain')).userInfo.userId
 
 // 工单数据
 const workcase = reactive<TbWorkcaseDTO>({})
@@ -235,6 +369,38 @@ const workcase = reactive<TbWorkcaseDTO>({})
 // 处理记录
 const processList = reactive<TbWorkcaseProcessDTO[]>([])
 
+// 判断是否是处理人
+const isProcessor = computed(() => {
+	return workcase.processor === userId
+})
+
+// 判断是否是创建人
+const isCreator = computed(() => {
+	return workcase.creator === userId
+})
+
+// 添加处理记录相关
+const showAddProcessDialog = ref(false)
+const submittingProcess = ref(false)
+const processForm = reactive({
+	message: '',
+	files: [] as Array<{ name: string; fileId: string }>
+})
+
+// 指派/转派相关
+const showAssignDialog = ref(false)
+const assignDialogTitle = ref('指派工程师')
+const assignAction = ref<'assign' | 'redeploy'>('assign')
+const submittingAssign = ref(false)
+const loadingEngineers = ref(false)
+const availableEngineers = ref<CustomerServiceVO[]>([])
+const selectedEngineerIndex = ref(-1)
+const assignForm = reactive({
+    processor: '',
+    processorName: '',
+    message: ''
+})
+
 // 获取图片 URL（通过 fileId）
 function getImageUrl(fileId: string): string {
 	// 如果已经是完整 URL，直接返回
@@ -431,11 +597,9 @@ function handleViewChat() {
 
 // 指派工程师
 function handleAssign() {
-	uni.showToast({
-		title: '指派工程师',
-		icon: 'none'
-	})
-	// TODO: 实现指派逻辑
+	assignAction.value = 'assign'
+	assignDialogTitle.value = '指派工程师'
+	openAssignDialog()
 }
 
 // 完成工单
@@ -443,18 +607,131 @@ function handleComplete() {
 	uni.showModal({
 		title: '完成确认',
 		content: '确认完成该工单？',
-		success: (res) => {
+		success: async (res) => {
 			if (res.confirm) {
-				// TODO: 调用 API 完成工单
-				uni.showToast({
-					title: '工单已完成',
-					icon: 'success'
-				})
+				try {
+					const params: TbWorkcaseProcessDTO = {
+						workcaseId: workcase.workcaseId,
+						action: 'finish',
+						message: '工单完成'
+					}
+					const result = await workcaseAPI.createWorkcaseProcess(params)
+					if (result.success) {
+						uni.showToast({ title: '工单已完成', icon: 'success' })
+						// 重新加载工单详情
+						if (workcase.workcaseId) {
+							await loadWorkcaseDetail(workcase.workcaseId)
+						}
+					} else {
+						uni.showToast({ title: result.message || '操作失败', icon: 'none' })
+					}
+				} catch (error) {
+					console.error('完成工单失败:', error)
+					uni.showToast({ title: '操作失败', icon: 'none' })
+				}
 			}
 		}
 	})
 }
 
+// 转派工程师
+function handleRedeploy() {
+	assignAction.value = 'redeploy'
+	assignDialogTitle.value = '转派工程师'
+	openAssignDialog()
+}
+
+// 打开指派/转派弹窗
+async function openAssignDialog() {
+	assignForm.processor = ''
+	assignForm.processorName = ''
+	assignForm.message = ''
+	selectedEngineerIndex.value = -1
+	showAssignDialog.value = true
+	await loadAvailableEngineers()
+}
+
+// 关闭指派/转派弹窗
+function closeAssignDialog() {
+	showAssignDialog.value = false
+}
+
+// 加载可用工程师列表（排除当前处理人）
+async function loadAvailableEngineers() {
+	loadingEngineers.value = true
+	try {
+		const res = await workcaseChatAPI.getCustomerServicePage({
+			filter: {},
+			pageParam: { page: 1, pageSize: 100 }
+		})
+		if (res.success && res.dataList) {
+			// 排除当前处理人
+			availableEngineers.value = res.dataList.filter(
+				(engineer: CustomerServiceVO) => engineer.userId !== workcase.processor
+			)
+		}
+	} catch (error) {
+		console.error('加载工程师列表失败:', error)
+		uni.showToast({ title: '加载工程师列表失败', icon: 'none' })
+	} finally {
+		loadingEngineers.value = false
+	}
+}
+
+// 选择工程师
+function onEngineerChange(e: any) {
+	const index = e.detail.value
+	selectedEngineerIndex.value = index
+	if (index >= 0 && index < availableEngineers.value.length) {
+		const engineer = availableEngineers.value[index]
+		assignForm.processor = engineer.userId || ''
+		assignForm.processorName = engineer.username || ''
+	}
+}
+
+// 提交指派/转派
+async function submitAssign() {
+	if (!assignForm.processor) {
+		uni.showToast({ title: '请选择工程师', icon: 'none' })
+		return
+	}
+
+	if (!workcase.workcaseId) {
+		uni.showToast({ title: '工单ID不存在', icon: 'none' })
+		return
+	}
+
+	submittingAssign.value = true
+	try {
+		const params: TbWorkcaseProcessDTO = {
+			workcaseId: workcase.workcaseId,
+			action: assignAction.value,
+			processor: assignForm.processor,
+			message: assignForm.message || (assignAction.value === 'assign' ? '工单指派' : '工单转派')
+		}
+
+		const res = await workcaseAPI.createWorkcaseProcess(params)
+		if (res.success) {
+			uni.showToast({ 
+				title: assignAction.value === 'assign' ? '指派成功' : '转派成功', 
+				icon: 'success' 
+			})
+			closeAssignDialog()
+			// 重新加载工单详情
+			if (workcase.workcaseId) {
+				await loadWorkcaseDetail(workcase.workcaseId)
+			}
+		} else {
+			uni.showToast({ title: res.message || '操作失败', icon: 'none' })
+		}
+	} catch (error) {
+		console.error('指派/转派失败:', error)
+		uni.showToast({ title: '操作失败', icon: 'none' })
+	} finally {
+		submittingAssign.value = false
+	}
+}
+
 // 表单选择器事件
 function onTypeChange(e: any) {
 	typeIndex.value = e.detail.value
@@ -649,6 +926,127 @@ async function submitWorkcase() {
 	}
 }
 
+// 撤销工单
+function handleRevoke() {
+	uni.showModal({
+		title: '撤销确认',
+		content: '确认撤销该工单？撤销后无法恢复',
+		success: (res) => {
+			if (res.confirm) {
+				// TODO: 调用 API 撤销工单
+				uni.showToast({
+					title: '工单已撤销',
+					icon: 'success'
+				})
+			}
+		}
+	})
+}
+
+// 转派工程师
+function handleRedeployBtn() {
+	handleRedeploy()
+}
+
+// 导航到添加处理记录（或直接显示弹窗）
+function navigateToAddProcess() {
+	showAddProcessDialog.value = true
+}
+
+// 关闭添加处理记录弹窗
+function closeAddProcessDialog() {
+	showAddProcessDialog.value = false
+}
+
+// 选择处理记录附件
+async function chooseProcessFile() {
+	uni.chooseFile({
+		count: 5 - processForm.files.length,
+		extension: ['.jpg', '.jpeg', '.png', '.pdf', '.doc', '.docx', '.xls', '.xlsx'],
+		success: async (res) => {
+			uni.showLoading({ title: '上传中...' })
+			try {
+				const uploadPromises = res.tempFiles.map(async (file) => {
+					const result = await fileAPI.uploadFile(file.path, {
+						module: 'workcase',
+						optsn: workcase.workcaseId || 'temp'
+					})
+					if (result.success && result.data?.fileId) {
+						return {
+							name: file.name,
+							fileId: result.data.fileId
+						}
+					}
+					return null
+				})
+
+				const results = await Promise.all(uploadPromises)
+				results.forEach(result => {
+					if (result) {
+						processForm.files.push(result)
+					}
+				})
+
+				uni.hideLoading()
+				uni.showToast({ title: '上传成功', icon: 'success' })
+			} catch (error) {
+				uni.hideLoading()
+				console.error('上传文件失败:', error)
+				uni.showToast({ title: '上传失败', icon: 'none' })
+			}
+		}
+	})
+}
+
+// 删除处理记录附件
+function deleteProcessFile(index: number) {
+	processForm.files.splice(index, 1)
+}
+
+// 提交处理记录
+async function submitProcessRecord() {
+	if (!processForm.message.trim()) {
+		uni.showToast({ title: '请输入处理内容', icon: 'none' })
+		return
+	}
+
+	if (!workcase.workcaseId) {
+		uni.showToast({ title: '工单ID不存在', icon: 'none' })
+		return
+	}
+
+	submittingProcess.value = true
+	try {
+		const fileIds = processForm.files.map(f => f.fileId).join(',')
+		const params: TbWorkcaseProcessDTO = {
+			workcaseId: workcase.workcaseId,
+			action: 'info',
+			message: processForm.message,
+			files: fileIds || undefined
+		}
+
+		const res = await workcaseAPI.addWorkcaseProcess(params)
+		if (res.success) {
+			uni.showToast({ title: '处理记录添加成功', icon: 'success' })
+			closeAddProcessDialog()
+			// 重置表单
+			processForm.message = ''
+			processForm.files = []
+			// 重新加载处理记录
+			if (workcase.workcaseId) {
+				await loadProcessList(workcase.workcaseId)
+			}
+		} else {
+			uni.showToast({ title: res.message || '添加失败', icon: 'none' })
+		}
+	} catch (error) {
+		console.error('添加处理记录失败:', error)
+		uni.showToast({ title: '添加失败', icon: 'none' })
+	} finally {
+		submittingProcess.value = false
+	}
+}
+
 // 返回上一页
 function goBack() {
 	uni.navigateBack()
diff --git a/urbanLifelineWeb/packages/workcase_wechat/types/workcase/chatRoom.ts b/urbanLifelineWeb/packages/workcase_wechat/types/workcase/chatRoom.ts
index fc1270cb..b438f348 100644
--- a/urbanLifelineWeb/packages/workcase_wechat/types/workcase/chatRoom.ts
+++ b/urbanLifelineWeb/packages/workcase_wechat/types/workcase/chatRoom.ts
@@ -320,16 +320,15 @@ export interface MarkReadParam {
  */
 export interface TbCustomerServiceDTO extends BaseDTO {
     userId?: string
-    userName?: string
+    username?: string
+    userCode?: string
     status?: string
-    maxConcurrentChats?: number
-    currentChatCount?: number
-    totalServedCount?: number
+    skillTags?: string[]
+    maxConcurrent?: number
+    currentWorkload?: number
+    totalServed?: number
     avgResponseTime?: number
-    avgRating?: number
-    skills?: string[]
-    priority?: number
-    lastOnlineTime?: string
+    satisfactionScore?: number
 }
 
 /**
@@ -337,19 +336,17 @@ export interface TbCustomerServiceDTO extends BaseDTO {
  */
 export interface CustomerServiceVO extends BaseVO {
     userId?: string
-    userName?: string
-    userAvatar?: string
+    username?: string
+    userCode?: string
+    avatar?: string
     status?: string
     statusName?: string
-    maxConcurrentChats?: number
-    currentChatCount?: number
-    totalServedCount?: number
+    skillTags?: string[]
+    maxConcurrent?: number
+    currentWorkload?: number
+    totalServed?: number
     avgResponseTime?: number
     avgResponseTimeFormatted?: string
-    avgRating?: number
-    skills?: string[]
-    skillNames?: string[]
-    priority?: number
-    lastOnlineTime?: string
+    satisfactionScore?: number
     isAvailable?: boolean
 }
\ No newline at end of file