web工单处理

urbanLifelineWeb/packages/workcase_wechat/pages/workcase/workcaseDetail/workcaseDetail.uvue

@@ -164,6 +164,12 @@
 					<view class="title-bar"></view>
 					<text class="title-text">处理记录</text>
 				</view>
+				<!-- 处理人记录处理过程 -->
+				<view v-if="isProcessor" class="add-process-section">
+					<button class="add-process-btn" type="primary" size="mini" @tap="navigateToAddProcess">
+						添加处理记录
+					</button>
+				</view>
 				<view class="timeline">
 					<view class="timeline-item" v-for="(item, index) in processList" :key="index">
 						<view class="timeline-dot" :class="getTimelineDotClass(item.status)"></view>
@@ -198,13 +204,139 @@
 			<view class="action-button primary" v-if="mode === 'create'" @tap="submitWorkcase">
 				<text class="button-text">提交工单</text>
 			</view>
-			<view class="action-button primary" v-if="mode === 'view' && workcase.status === 'pending'" @tap="handleAssign">
+
+			<!-- 来客视角：只能撤销自己创建的工单 -->
+			<view
+				class="action-button danger"
+				v-if="mode !== 'create' && isCreator && workcase.status !== 'done'"
+				@tap="handleRevoke"
+			>
+				<text class="button-text">撤销工单</text>
+			</view>
+
+			<!-- 员工视角：可以指派、转派、完成工单 -->
+			<view
+				class="action-button warning"
+				v-if="mode !== 'create' && !isCreator && workcase.status === 'pending'"
+				@tap="handleAssign"
+			>
 				<text class="button-text">指派工程师</text>
 			</view>
-			<view class="action-button success" v-if="mode === 'view' && workcase.status === 'processing'" @tap="handleComplete">
+			<view
+				class="action-button warning"
+				v-if="mode !== 'create' && !isCreator && workcase.status === 'processing'"
+				@tap="handleRedeployBtn"
+			>
+				<text class="button-text">转派工程师</text>
+			</view>
+			<view
+				class="action-button success"
+				v-if="mode !== 'create' && !isCreator && workcase.status === 'processing'"
+				@tap="handleComplete"
+			>
 				<text class="button-text">完成工单</text>
 			</view>
 		</view>
+
+		<!-- 添加处理记录弹窗（使用 v-if 控制显示） -->
+		<view v-if="showAddProcessDialog" class="process-modal-overlay" @tap="closeAddProcessDialog">
+			<view class="process-modal" @tap.stop>
+				<view class="modal-header">
+					<text class="modal-title">添加处理记录</text>
+					<view class="modal-close" @tap="closeAddProcessDialog">
+						<text>×</text>
+					</view>
+				</view>
+				<view class="modal-body">
+					<view class="form-item">
+						<text class="form-label">处理内容</text>
+						<textarea
+							class="form-textarea"
+							v-model="processForm.message"
+							placeholder="请详细描述处理过程、发现的问题或解决方案..."
+							maxlength="500"
+						/>
+						<text class="char-count">{{ processForm.message.length }}/500</text>
+					</view>
+					<view class="form-item">
+						<text class="form-label">附件（可选）</text>
+						<view class="file-upload-section">
+							<view class="file-list">
+								<view class="file-item" v-for="(file, index) in processForm.files" :key="index">
+									<text class="file-name">{{ file.name }}</text>
+									<view class="file-delete" @tap="deleteProcessFile(index)">
+										<text>×</text>
+									</view>
+								</view>
+							</view>
+							<button
+								class="upload-btn"
+								size="mini"
+								@tap="chooseProcessFile"
+								v-if="processForm.files.length < 5"
+							>
+								选择文件
+							</button>
+							<text class="upload-tip">最多上传5个文件</text>
+						</view>
+					</view>
+				</view>
+				<view class="modal-footer">
+					<button class="modal-btn" @tap="closeAddProcessDialog">取消</button>
+					<button class="modal-btn primary" type="primary" @tap="submitProcessRecord" :loading="submittingProcess">
+						提交
+					</button>
+				</view>
+			</view>
+		</view>
+
+		<!-- 指派/转派工程师弹窗 -->
+		<view v-if="showAssignDialog" class="process-modal-overlay" @tap="closeAssignDialog">
+			<view class="process-modal" @tap.stop>
+				<view class="modal-header">
+					<text class="modal-title">{{ assignDialogTitle }}</text>
+					<view class="modal-close" @tap="closeAssignDialog">
+						<text>×</text>
+					</view>
+				</view>
+				<view class="modal-body">
+					<view class="form-item">
+						<text class="form-label">选择工程师</text>
+						<picker 
+							class="form-picker" 
+							:value="selectedEngineerIndex" 
+							:range="availableEngineers" 
+							range-key="username"
+							@change="onEngineerChange"
+						>
+							<view class="picker-content">
+								<text class="picker-text" v-if="assignForm.processorName">{{ assignForm.processorName }}</text>
+								<text class="picker-text placeholder" v-else>请选择工程师</text>
+								<text class="picker-arrow">></text>
+							</view>
+						</picker>
+						<view v-if="loadingEngineers" class="loading-tip">
+							<text>加载中...</text>
+						</view>
+					</view>
+					<view class="form-item">
+						<text class="form-label">备注说明（可选）</text>
+						<textarea
+							class="form-textarea"
+							v-model="assignForm.message"
+							placeholder="请输入指派/转派说明..."
+							maxlength="200"
+						/>
+					</view>
+				</view>
+				<view class="modal-footer">
+					<button class="modal-btn" @tap="closeAssignDialog">取消</button>
+					<button class="modal-btn primary" type="primary" @tap="submitAssign" :loading="submittingAssign">
+						确定
+					</button>
+				</view>
+			</view>
+		</view>
 	</view>
 	<!-- #ifdef APP -->
 	</scroll-view>
@@ -212,10 +344,11 @@
 </template>
 
 <script setup lang="ts">
-import { ref, onMounted, reactive } from 'vue'
+import { ref, onMounted, reactive, computed } from 'vue'
 import { onLoad } from '@dcloudio/uni-app'
 import type { TbWorkcaseDTO, TbWorkcaseProcessDTO } from '@/types/workcase'
-import { workcaseAPI, fileAPI } from '@/api'
+import type { CustomerServiceVO } from '@/types/workcase/chatRoom'
+import { workcaseAPI, fileAPI, workcaseChatAPI } from '@/api'
 
 // 响应式数据
 const headerPaddingTop = ref<number>(44)
@@ -228,6 +361,7 @@ const faultTypes = ref<string[]>(['电气系统故障', '机械故障', '控制
 const typeIndex = ref<number>(0)
 const emergencies = ref<string[]>(['普通', '紧急'])
 const emergencyIndex = ref<number>(0)
+const userId = JSON.parse(uni.getStorageSync('loginDomain')).userInfo.userId
 
 // 工单数据
 const workcase = reactive<TbWorkcaseDTO>({})
@@ -235,6 +369,38 @@ const workcase = reactive<TbWorkcaseDTO>({})
 // 处理记录
 const processList = reactive<TbWorkcaseProcessDTO[]>([])
 
+// 判断是否是处理人
+const isProcessor = computed(() => {
+	return workcase.processor === userId
+})
+
+// 判断是否是创建人
+const isCreator = computed(() => {
+	return workcase.creator === userId
+})
+
+// 添加处理记录相关
+const showAddProcessDialog = ref(false)
+const submittingProcess = ref(false)
+const processForm = reactive({
+	message: '',
+	files: [] as Array<{ name: string; fileId: string }>
+})
+
+// 指派/转派相关
+const showAssignDialog = ref(false)
+const assignDialogTitle = ref('指派工程师')
+const assignAction = ref<'assign' | 'redeploy'>('assign')
+const submittingAssign = ref(false)
+const loadingEngineers = ref(false)
+const availableEngineers = ref<CustomerServiceVO[]>([])
+const selectedEngineerIndex = ref(-1)
+const assignForm = reactive({
+    processor: '',
+    processorName: '',
+    message: ''
+})
+
 // 获取图片 URL（通过 fileId）
 function getImageUrl(fileId: string): string {
 	// 如果已经是完整 URL，直接返回
@@ -431,11 +597,9 @@ function handleViewChat() {
 
 // 指派工程师
 function handleAssign() {
-	uni.showToast({
-		title: '指派工程师',
-		icon: 'none'
-	})
-	// TODO: 实现指派逻辑
+	assignAction.value = 'assign'
+	assignDialogTitle.value = '指派工程师'
+	openAssignDialog()
 }
 
 // 完成工单
@@ -443,18 +607,131 @@ function handleComplete() {
 	uni.showModal({
 		title: '完成确认',
 		content: '确认完成该工单？',
-		success: (res) => {
+		success: async (res) => {
 			if (res.confirm) {
-				// TODO: 调用 API 完成工单
-				uni.showToast({
-					title: '工单已完成',
-					icon: 'success'
-				})
+				try {
+					const params: TbWorkcaseProcessDTO = {
+						workcaseId: workcase.workcaseId,
+						action: 'finish',
+						message: '工单完成'
+					}
+					const result = await workcaseAPI.createWorkcaseProcess(params)
+					if (result.success) {
+						uni.showToast({ title: '工单已完成', icon: 'success' })
+						// 重新加载工单详情
+						if (workcase.workcaseId) {
+							await loadWorkcaseDetail(workcase.workcaseId)
+						}
+					} else {
+						uni.showToast({ title: result.message || '操作失败', icon: 'none' })
+					}
+				} catch (error) {
+					console.error('完成工单失败:', error)
+					uni.showToast({ title: '操作失败', icon: 'none' })
+				}
 			}
 		}
 	})
 }
 
+// 转派工程师
+function handleRedeploy() {
+	assignAction.value = 'redeploy'
+	assignDialogTitle.value = '转派工程师'
+	openAssignDialog()
+}
+
+// 打开指派/转派弹窗
+async function openAssignDialog() {
+	assignForm.processor = ''
+	assignForm.processorName = ''
+	assignForm.message = ''
+	selectedEngineerIndex.value = -1
+	showAssignDialog.value = true
+	await loadAvailableEngineers()
+}
+
+// 关闭指派/转派弹窗
+function closeAssignDialog() {
+	showAssignDialog.value = false
+}
+
+// 加载可用工程师列表（排除当前处理人）
+async function loadAvailableEngineers() {
+	loadingEngineers.value = true
+	try {
+		const res = await workcaseChatAPI.getCustomerServicePage({
+			filter: {},
+			pageParam: { page: 1, pageSize: 100 }
+		})
+		if (res.success && res.dataList) {
+			// 排除当前处理人
+			availableEngineers.value = res.dataList.filter(
+				(engineer: CustomerServiceVO) => engineer.userId !== workcase.processor
+			)
+		}
+	} catch (error) {
+		console.error('加载工程师列表失败:', error)
+		uni.showToast({ title: '加载工程师列表失败', icon: 'none' })
+	} finally {
+		loadingEngineers.value = false
+	}
+}
+
+// 选择工程师
+function onEngineerChange(e: any) {
+	const index = e.detail.value
+	selectedEngineerIndex.value = index
+	if (index >= 0 && index < availableEngineers.value.length) {
+		const engineer = availableEngineers.value[index]
+		assignForm.processor = engineer.userId || ''
+		assignForm.processorName = engineer.username || ''
+	}
+}
+
+// 提交指派/转派
+async function submitAssign() {
+	if (!assignForm.processor) {
+		uni.showToast({ title: '请选择工程师', icon: 'none' })
+		return
+	}
+
+	if (!workcase.workcaseId) {
+		uni.showToast({ title: '工单ID不存在', icon: 'none' })
+		return
+	}
+
+	submittingAssign.value = true
+	try {
+		const params: TbWorkcaseProcessDTO = {
+			workcaseId: workcase.workcaseId,
+			action: assignAction.value,
+			processor: assignForm.processor,
+			message: assignForm.message || (assignAction.value === 'assign' ? '工单指派' : '工单转派')
+		}
+
+		const res = await workcaseAPI.createWorkcaseProcess(params)
+		if (res.success) {
+			uni.showToast({ 
+				title: assignAction.value === 'assign' ? '指派成功' : '转派成功', 
+				icon: 'success' 
+			})
+			closeAssignDialog()
+			// 重新加载工单详情
+			if (workcase.workcaseId) {
+				await loadWorkcaseDetail(workcase.workcaseId)
+			}
+		} else {
+			uni.showToast({ title: res.message || '操作失败', icon: 'none' })
+		}
+	} catch (error) {
+		console.error('指派/转派失败:', error)
+		uni.showToast({ title: '操作失败', icon: 'none' })
+	} finally {
+		submittingAssign.value = false
+	}
+}
+
 // 表单选择器事件
 function onTypeChange(e: any) {
 	typeIndex.value = e.detail.value
@@ -649,6 +926,127 @@ async function submitWorkcase() {
 	}
 }
 
+// 撤销工单
+function handleRevoke() {
+	uni.showModal({
+		title: '撤销确认',
+		content: '确认撤销该工单？撤销后无法恢复',
+		success: (res) => {
+			if (res.confirm) {
+				// TODO: 调用 API 撤销工单
+				uni.showToast({
+					title: '工单已撤销',
+					icon: 'success'
+				})
+			}
+		}
+	})
+}
+
+// 转派工程师
+function handleRedeployBtn() {
+	handleRedeploy()
+}
+
+// 导航到添加处理记录（或直接显示弹窗）
+function navigateToAddProcess() {
+	showAddProcessDialog.value = true
+}
+
+// 关闭添加处理记录弹窗
+function closeAddProcessDialog() {
+	showAddProcessDialog.value = false
+}
+
+// 选择处理记录附件
+async function chooseProcessFile() {
+	uni.chooseFile({
+		count: 5 - processForm.files.length,
+		extension: ['.jpg', '.jpeg', '.png', '.pdf', '.doc', '.docx', '.xls', '.xlsx'],
+		success: async (res) => {
+			uni.showLoading({ title: '上传中...' })
+			try {
+				const uploadPromises = res.tempFiles.map(async (file) => {
+					const result = await fileAPI.uploadFile(file.path, {
+						module: 'workcase',
+						optsn: workcase.workcaseId || 'temp'
+					})
+					if (result.success && result.data?.fileId) {
+						return {
+							name: file.name,
+							fileId: result.data.fileId
+						}
+					}
+					return null
+				})
+
+				const results = await Promise.all(uploadPromises)
+				results.forEach(result => {
+					if (result) {
+						processForm.files.push(result)
+					}
+				})
+
+				uni.hideLoading()
+				uni.showToast({ title: '上传成功', icon: 'success' })
+			} catch (error) {
+				uni.hideLoading()
+				console.error('上传文件失败:', error)
+				uni.showToast({ title: '上传失败', icon: 'none' })
+			}
+		}
+	})
+}
+
+// 删除处理记录附件
+function deleteProcessFile(index: number) {
+	processForm.files.splice(index, 1)
+}
+
+// 提交处理记录
+async function submitProcessRecord() {
+	if (!processForm.message.trim()) {
+		uni.showToast({ title: '请输入处理内容', icon: 'none' })
+		return
+	}
+
+	if (!workcase.workcaseId) {
+		uni.showToast({ title: '工单ID不存在', icon: 'none' })
+		return
+	}
+
+	submittingProcess.value = true
+	try {
+		const fileIds = processForm.files.map(f => f.fileId).join(',')
+		const params: TbWorkcaseProcessDTO = {
+			workcaseId: workcase.workcaseId,
+			action: 'info',
+			message: processForm.message,
+			files: fileIds || undefined
+		}
+
+		const res = await workcaseAPI.addWorkcaseProcess(params)
+		if (res.success) {
+			uni.showToast({ title: '处理记录添加成功', icon: 'success' })
+			closeAddProcessDialog()
+			// 重置表单
+			processForm.message = ''
+			processForm.files = []
+			// 重新加载处理记录
+			if (workcase.workcaseId) {
+				await loadProcessList(workcase.workcaseId)
+			}
+		} else {
+			uni.showToast({ title: res.message || '添加失败', icon: 'none' })
+		}
+	} catch (error) {
+		console.error('添加处理记录失败:', error)
+		uni.showToast({ title: '添加失败', icon: 'none' })
+	} finally {
+		submittingProcess.value = false
+	}
+}
+
 // 返回上一页
 function goBack() {
 	uni.navigateBack()

urbanLifelineWeb/packages/workcase_wechat/types/workcase/chatRoom.ts

@@ -320,16 +320,15 @@ export interface MarkReadParam {
  */
 export interface TbCustomerServiceDTO extends BaseDTO {
     userId?: string
-    userName?: string
+    username?: string
+    userCode?: string
     status?: string
-    maxConcurrentChats?: number
-    currentChatCount?: number
-    totalServedCount?: number
+    skillTags?: string[]
+    maxConcurrent?: number
+    currentWorkload?: number
+    totalServed?: number
     avgResponseTime?: number
-    avgRating?: number
-    skills?: string[]
-    priority?: number
-    lastOnlineTime?: string
+    satisfactionScore?: number
 }
 
 /**
@@ -337,19 +336,17 @@ export interface TbCustomerServiceDTO extends BaseDTO {
  */
 export interface CustomerServiceVO extends BaseVO {
     userId?: string
-    userName?: string
-    userAvatar?: string
+    username?: string
+    userCode?: string
+    avatar?: string
     status?: string
     statusName?: string
-    maxConcurrentChats?: number
-    currentChatCount?: number
-    totalServedCount?: number
+    skillTags?: string[]
+    maxConcurrent?: number
+    currentWorkload?: number
+    totalServed?: number
     avgResponseTime?: number
     avgResponseTimeFormatted?: string
-    avgRating?: number
-    skills?: string[]
-    skillNames?: string[]
-    priority?: number
-    lastOnlineTime?: string
+    satisfactionScore?: number
     isAvailable?: boolean
 }