部分dto、vo
This commit is contained in:
@@ -0,0 +1,9 @@
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package org.xyzh.api.workcase;
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/**
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* 工单服务接口
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* 用于客服工单管理
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*/
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public interface WorkcaseService {
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}
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@@ -0,0 +1,71 @@
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package org.xyzh.api.workcase.dto;
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import lombok.Data;
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import lombok.EqualsAndHashCode;
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import org.xyzh.common.dto.BaseDTO;
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import io.swagger.v3.oas.annotations.media.Schema;
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import com.alibaba.fastjson2.annotation.JSONField;
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import com.fasterxml.jackson.databind.JsonNode;
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import java.util.Date;
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import java.util.List;
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/**
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* 会话DTO
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* 用于创建和更新会话
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*/
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@Data
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@EqualsAndHashCode(callSuper = true)
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@Schema(description = "会话DTO")
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public class TbConversationDTO extends BaseDTO {
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private static final long serialVersionUID = 1L;
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@Schema(description = "会话ID（更新时需要）")
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private String conversationId;
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@Schema(description = "客户ID")
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private String customerId;
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@Schema(description = "会话类型：ai-AI客服/human-人工客服/transfer-转接", defaultValue = "ai")
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private String conversationType;
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@Schema(description = "渠道：wechat-微信/web-网页/app-应用/phone-电话", defaultValue = "wechat")
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private String channel;
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@Schema(description = "智能体ID或客服人员ID")
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private String agentId;
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@Schema(description = "座席类型：ai-AI/human-人工", defaultValue = "ai")
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private String agentType;
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@Schema(description = "会话开始时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date sessionStartTime;
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@Schema(description = "会话结束时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date sessionEndTime;
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@Schema(description = "会话时长（秒）")
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private Integer durationSeconds;
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@Schema(description = "消息数量", defaultValue = "0")
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private Integer messageCount;
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@Schema(description = "会话状态：active-进行中/closed-已结束/transferred-已转接/timeout-超时", defaultValue = "active")
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private String conversationStatus;
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@Schema(description = "满意度评分（1-5星）")
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private Integer satisfactionRating;
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@Schema(description = "满意度反馈")
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private String satisfactionFeedback;
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@Schema(description = "会话摘要（AI生成）")
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private String summary;
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@Schema(description = "会话标签")
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private List<String> tags;
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@Schema(description = "会话元数据")
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private JsonNode metadata;
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}
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@@ -0,0 +1,91 @@
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package org.xyzh.api.workcase.dto;
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import lombok.Data;
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import lombok.EqualsAndHashCode;
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import org.xyzh.common.dto.BaseDTO;
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import io.swagger.v3.oas.annotations.media.Schema;
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import com.alibaba.fastjson2.annotation.JSONField;
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import java.math.BigDecimal;
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import java.util.Date;
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import java.util.List;
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/**
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* 客户信息DTO
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* 用于创建和更新客户信息
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*/
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@Data
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@EqualsAndHashCode(callSuper = true)
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@Schema(description = "客户信息DTO")
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public class TbCustomerDTO extends BaseDTO {
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private static final long serialVersionUID = 1L;
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@Schema(description = "客户ID（更新时需要）")
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private String customerId;
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@Schema(description = "客户编号")
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private String customerNo;
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@Schema(description = "客户姓名")
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private String customerName;
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@Schema(description = "客户类型：individual-个人/enterprise-企业", defaultValue = "individual")
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private String customerType;
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@Schema(description = "公司名称")
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private String companyName;
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@Schema(description = "电话")
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private String phone;
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@Schema(description = "邮箱")
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private String email;
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@Schema(description = "微信OpenID")
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private String wechatOpenid;
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@Schema(description = "微信UnionID")
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private String wechatUnionid;
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@Schema(description = "头像URL")
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private String avatar;
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@Schema(description = "性别：0-未知/1-男/2-女", defaultValue = "0")
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private Integer gender;
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@Schema(description = "地址")
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private String address;
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@Schema(description = "客户等级：vip/important/normal/potential", defaultValue = "normal")
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private String customerLevel;
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@Schema(description = "客户来源：wechat-微信/web-网站/phone-电话/referral-推荐")
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private String customerSource;
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@Schema(description = "客户标签数组")
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private List<String> tags;
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@Schema(description = "备注")
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private String notes;
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@Schema(description = "CRM系统客户ID")
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private String crmCustomerId;
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@Schema(description = "最后联系时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date lastContactTime;
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@Schema(description = "咨询总次数", defaultValue = "0")
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private Integer totalConsultations;
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@Schema(description = "订单总数", defaultValue = "0")
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private Integer totalOrders;
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@Schema(description = "总消费金额", defaultValue = "0")
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private BigDecimal totalAmount;
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@Schema(description = "满意度评分（1-5）")
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private BigDecimal satisfactionScore;
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@Schema(description = "状态：active-活跃/inactive-非活跃/blacklist-黑名单", defaultValue = "active")
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private String status;
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}
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@@ -0,0 +1,103 @@
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package org.xyzh.api.workcase.dto;
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import lombok.Data;
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import lombok.EqualsAndHashCode;
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import org.xyzh.common.dto.BaseDTO;
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import io.swagger.v3.oas.annotations.media.Schema;
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import com.alibaba.fastjson2.annotation.JSONField;
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import com.fasterxml.jackson.databind.JsonNode;
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import java.util.Date;
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import java.util.List;
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/**
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* 工单DTO
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* 用于创建和更新工单
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*/
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@Data
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@EqualsAndHashCode(callSuper = true)
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@Schema(description = "工单DTO")
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public class TbTicketDTO extends BaseDTO {
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private static final long serialVersionUID = 1L;
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@Schema(description = "工单ID（更新时需要）")
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private String ticketId;
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@Schema(description = "工单编号")
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private String ticketNo;
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@Schema(description = "客户ID")
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private String customerId;
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@Schema(description = "关联会话ID")
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private String conversationId;
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@Schema(description = "工单类型：consultation-咨询/complaint-投诉/suggestion-建议/repair-维修/installation-安装/other-其他")
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private String ticketType;
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@Schema(description = "工单分类")
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private String ticketCategory;
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@Schema(description = "优先级：urgent-紧急/high-高/normal-普通/low-低", defaultValue = "normal")
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private String priority;
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@Schema(description = "工单标题")
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private String title;
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@Schema(description = "问题描述")
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private String description;
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@Schema(description = "附件ID数组")
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private List<String> attachments;
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@Schema(description = "工单来源：ai-AI生成/manual-人工创建/system-系统自动", defaultValue = "ai")
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private String ticketSource;
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@Schema(description = "分配给（处理人）")
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private String assignedTo;
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@Schema(description = "分配部门")
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private String assignedDept;
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@Schema(description = "工单状态：pending-待处理/processing-处理中/resolved-已解决/closed-已关闭/cancelled-已取消", defaultValue = "pending")
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private String ticketStatus;
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@Schema(description = "解决方案")
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private String resolution;
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@Schema(description = "解决时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date resolutionTime;
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@Schema(description = "关闭时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date closeTime;
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@Schema(description = "首次响应时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date responseTime;
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@Schema(description = "SLA截止时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date slaDeadline;
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@Schema(description = "是否逾期", defaultValue = "false")
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private Boolean isOverdue;
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@Schema(description = "客户评分（1-5星）")
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private Integer customerRating;
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@Schema(description = "客户反馈")
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private String customerFeedback;
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@Schema(description = "CRM系统工单ID")
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private String crmTicketId;
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@Schema(description = "同步状态：pending-待同步/synced-已同步/failed-失败", defaultValue = "pending")
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private String syncStatus;
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@Schema(description = "工单标签")
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private List<String> tags;
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@Schema(description = "工单元数据")
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private JsonNode metadata;
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}
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@@ -0,0 +1,108 @@
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package org.xyzh.api.workcase.vo;
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import lombok.Data;
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import lombok.EqualsAndHashCode;
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import org.xyzh.common.vo.BaseVO;
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import io.swagger.v3.oas.annotations.media.Schema;
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import com.alibaba.fastjson2.annotation.JSONField;
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import com.fasterxml.jackson.databind.JsonNode;
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import java.util.Date;
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import java.util.List;
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/**
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* 会话VO
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* 用于前端展示会话信息
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*/
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@Data
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@EqualsAndHashCode(callSuper = true)
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@Schema(description = "会话VO")
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public class ConversationVO extends BaseVO {
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private static final long serialVersionUID = 1L;
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@Schema(description = "会话ID")
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private String conversationId;
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@Schema(description = "客户ID")
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private String customerId;
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@Schema(description = "客户姓名")
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private String customerName;
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@Schema(description = "客户头像")
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private String customerAvatar;
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@Schema(description = "会话类型")
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private String conversationType;
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@Schema(description = "会话类型名称")
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private String conversationTypeName;
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@Schema(description = "渠道")
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private String channel;
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@Schema(description = "渠道名称")
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private String channelName;
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@Schema(description = "智能体ID或客服人员ID")
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private String agentId;
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@Schema(description = "座席名称")
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private String agentName;
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@Schema(description = "座席类型")
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private String agentType;
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@Schema(description = "座席类型名称")
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private String agentTypeName;
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@Schema(description = "会话开始时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date sessionStartTime;
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@Schema(description = "会话结束时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date sessionEndTime;
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@Schema(description = "会话时长（秒）")
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private Integer durationSeconds;
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@Schema(description = "会话时长格式化显示")
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private String durationFormatted;
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@Schema(description = "消息数量")
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private Integer messageCount;
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@Schema(description = "会话状态")
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private String conversationStatus;
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@Schema(description = "会话状态名称")
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private String conversationStatusName;
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@Schema(description = "会话状态颜色")
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private String statusColor;
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@Schema(description = "满意度评分（1-5星）")
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private Integer satisfactionRating;
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@Schema(description = "满意度反馈")
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private String satisfactionFeedback;
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@Schema(description = "会话摘要")
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private String summary;
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@Schema(description = "会话标签")
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private List<String> tags;
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@Schema(description = "会话元数据")
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private JsonNode metadata;
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@Schema(description = "最后一条消息内容")
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private String lastMessageContent;
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@Schema(description = "最后一条消息时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date lastMessageTime;
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@Schema(description = "创建者姓名")
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private String creatorName;
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}
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@@ -0,0 +1,112 @@
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package org.xyzh.api.workcase.vo;
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import lombok.Data;
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import lombok.EqualsAndHashCode;
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import org.xyzh.common.vo.BaseVO;
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import io.swagger.v3.oas.annotations.media.Schema;
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||||
import com.alibaba.fastjson2.annotation.JSONField;
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import java.math.BigDecimal;
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import java.util.Date;
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import java.util.List;
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/**
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* 客户信息VO
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* 用于前端展示客户信息
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*/
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@Data
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@EqualsAndHashCode(callSuper = true)
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@Schema(description = "客户信息VO")
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public class CustomerVO extends BaseVO {
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private static final long serialVersionUID = 1L;
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@Schema(description = "客户ID")
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private String customerId;
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@Schema(description = "客户编号")
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private String customerNo;
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@Schema(description = "客户姓名")
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private String customerName;
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@Schema(description = "客户类型")
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private String customerType;
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@Schema(description = "客户类型名称")
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private String customerTypeName;
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@Schema(description = "公司名称")
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private String companyName;
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@Schema(description = "电话")
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private String phone;
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@Schema(description = "邮箱")
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private String email;
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@Schema(description = "微信OpenID")
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private String wechatOpenid;
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@Schema(description = "头像URL")
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private String avatar;
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@Schema(description = "性别")
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private Integer gender;
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@Schema(description = "性别名称")
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private String genderName;
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@Schema(description = "地址")
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private String address;
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@Schema(description = "客户等级")
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private String customerLevel;
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@Schema(description = "客户等级名称")
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private String customerLevelName;
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@Schema(description = "客户来源")
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private String customerSource;
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@Schema(description = "客户来源名称")
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private String customerSourceName;
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@Schema(description = "客户标签")
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private List<String> tags;
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@Schema(description = "备注")
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private String notes;
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@Schema(description = "CRM系统客户ID")
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private String crmCustomerId;
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@Schema(description = "最后联系时间", format = "date-time")
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@JSONField(format = "yyyy-MM-dd HH:mm:ss")
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private Date lastContactTime;
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@Schema(description = "咨询总次数")
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private Integer totalConsultations;
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@Schema(description = "订单总数")
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private Integer totalOrders;
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@Schema(description = "总消费金额")
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private BigDecimal totalAmount;
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@Schema(description = "满意度评分")
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private BigDecimal satisfactionScore;
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@Schema(description = "状态")
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private String status;
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@Schema(description = "状态名称")
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private String statusName;
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@Schema(description = "状态颜色")
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private String statusColor;
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@Schema(description = "创建者姓名")
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private String creatorName;
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|
||||
@Schema(description = "更新者姓名")
|
||||
private String updaterName;
|
||||
}
|
||||
@@ -0,0 +1,59 @@
|
||||
package org.xyzh.api.workcase.vo;
|
||||
|
||||
import lombok.Data;
|
||||
import lombok.EqualsAndHashCode;
|
||||
import org.xyzh.common.vo.BaseVO;
|
||||
import io.swagger.v3.oas.annotations.media.Schema;
|
||||
import com.alibaba.fastjson2.annotation.JSONField;
|
||||
import java.util.Date;
|
||||
|
||||
/**
|
||||
* 工单列表VO
|
||||
* 用于前端列表展示（简化版）
|
||||
*/
|
||||
@Data
|
||||
@EqualsAndHashCode(callSuper = true)
|
||||
@Schema(description = "工单列表VO")
|
||||
public class TicketListVO extends BaseVO {
|
||||
private static final long serialVersionUID = 1L;
|
||||
|
||||
@Schema(description = "工单ID")
|
||||
private String ticketId;
|
||||
|
||||
@Schema(description = "工单编号")
|
||||
private String ticketNo;
|
||||
|
||||
@Schema(description = "客户姓名")
|
||||
private String customerName;
|
||||
|
||||
@Schema(description = "工单标题")
|
||||
private String title;
|
||||
|
||||
@Schema(description = "工单类型名称")
|
||||
private String ticketTypeName;
|
||||
|
||||
@Schema(description = "优先级")
|
||||
private String priority;
|
||||
|
||||
@Schema(description = "优先级名称")
|
||||
private String priorityName;
|
||||
|
||||
@Schema(description = "工单状态")
|
||||
private String ticketStatus;
|
||||
|
||||
@Schema(description = "工单状态名称")
|
||||
private String ticketStatusName;
|
||||
|
||||
@Schema(description = "处理人姓名")
|
||||
private String assignedToName;
|
||||
|
||||
@Schema(description = "SLA截止时间", format = "date-time")
|
||||
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
|
||||
private Date slaDeadline;
|
||||
|
||||
@Schema(description = "是否逾期", defaultValue = "false")
|
||||
private Boolean isOverdue;
|
||||
|
||||
@Schema(description = "创建者姓名")
|
||||
private String creatorName;
|
||||
}
|
||||
@@ -0,0 +1,151 @@
|
||||
package org.xyzh.api.workcase.vo;
|
||||
|
||||
import lombok.Data;
|
||||
import lombok.EqualsAndHashCode;
|
||||
import org.xyzh.common.vo.BaseVO;
|
||||
import io.swagger.v3.oas.annotations.media.Schema;
|
||||
import com.alibaba.fastjson2.annotation.JSONField;
|
||||
import com.fasterxml.jackson.databind.JsonNode;
|
||||
import java.util.Date;
|
||||
import java.util.List;
|
||||
|
||||
/**
|
||||
* 工单VO
|
||||
* 用于前端展示工单信息
|
||||
*/
|
||||
@Data
|
||||
@EqualsAndHashCode(callSuper = true)
|
||||
@Schema(description = "工单VO")
|
||||
public class TicketVO extends BaseVO {
|
||||
private static final long serialVersionUID = 1L;
|
||||
|
||||
@Schema(description = "工单ID")
|
||||
private String ticketId;
|
||||
|
||||
@Schema(description = "工单编号")
|
||||
private String ticketNo;
|
||||
|
||||
@Schema(description = "客户ID")
|
||||
private String customerId;
|
||||
|
||||
@Schema(description = "客户姓名")
|
||||
private String customerName;
|
||||
|
||||
@Schema(description = "客户电话")
|
||||
private String customerPhone;
|
||||
|
||||
@Schema(description = "关联会话ID")
|
||||
private String conversationId;
|
||||
|
||||
@Schema(description = "工单类型")
|
||||
private String ticketType;
|
||||
|
||||
@Schema(description = "工单类型名称")
|
||||
private String ticketTypeName;
|
||||
|
||||
@Schema(description = "工单分类")
|
||||
private String ticketCategory;
|
||||
|
||||
@Schema(description = "优先级")
|
||||
private String priority;
|
||||
|
||||
@Schema(description = "优先级名称")
|
||||
private String priorityName;
|
||||
|
||||
@Schema(description = "优先级颜色")
|
||||
private String priorityColor;
|
||||
|
||||
@Schema(description = "工单标题")
|
||||
private String title;
|
||||
|
||||
@Schema(description = "问题描述")
|
||||
private String description;
|
||||
|
||||
@Schema(description = "附件ID数组")
|
||||
private List<String> attachments;
|
||||
|
||||
@Schema(description = "附件数量")
|
||||
private Integer attachmentCount;
|
||||
|
||||
@Schema(description = "工单来源")
|
||||
private String ticketSource;
|
||||
|
||||
@Schema(description = "工单来源名称")
|
||||
private String ticketSourceName;
|
||||
|
||||
@Schema(description = "分配给（处理人ID）")
|
||||
private String assignedTo;
|
||||
|
||||
@Schema(description = "处理人姓名")
|
||||
private String assignedToName;
|
||||
|
||||
@Schema(description = "分配部门")
|
||||
private String assignedDept;
|
||||
|
||||
@Schema(description = "分配部门名称")
|
||||
private String assignedDeptName;
|
||||
|
||||
@Schema(description = "工单状态")
|
||||
private String ticketStatus;
|
||||
|
||||
@Schema(description = "工单状态名称")
|
||||
private String ticketStatusName;
|
||||
|
||||
@Schema(description = "工单状态颜色")
|
||||
private String statusColor;
|
||||
|
||||
@Schema(description = "解决方案")
|
||||
private String resolution;
|
||||
|
||||
@Schema(description = "解决时间", format = "date-time")
|
||||
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
|
||||
private Date resolutionTime;
|
||||
|
||||
@Schema(description = "关闭时间", format = "date-time")
|
||||
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
|
||||
private Date closeTime;
|
||||
|
||||
@Schema(description = "首次响应时间", format = "date-time")
|
||||
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
|
||||
private Date responseTime;
|
||||
|
||||
@Schema(description = "SLA截止时间", format = "date-time")
|
||||
@JSONField(format = "yyyy-MM-dd HH:mm:ss")
|
||||
private Date slaDeadline;
|
||||
|
||||
@Schema(description = "是否逾期", defaultValue = "false")
|
||||
private Boolean isOverdue;
|
||||
|
||||
@Schema(description = "距离SLA截止的剩余时间（分钟）")
|
||||
private Integer slaRemainingMinutes;
|
||||
|
||||
@Schema(description = "客户评分（1-5星）")
|
||||
private Integer customerRating;
|
||||
|
||||
@Schema(description = "客户反馈")
|
||||
private String customerFeedback;
|
||||
|
||||
@Schema(description = "CRM系统工单ID")
|
||||
private String crmTicketId;
|
||||
|
||||
@Schema(description = "同步状态")
|
||||
private String syncStatus;
|
||||
|
||||
@Schema(description = "同步状态名称")
|
||||
private String syncStatusName;
|
||||
|
||||
@Schema(description = "工单标签")
|
||||
private List<String> tags;
|
||||
|
||||
@Schema(description = "工单元数据")
|
||||
private JsonNode metadata;
|
||||
|
||||
@Schema(description = "处理记录数量")
|
||||
private Integer logCount;
|
||||
|
||||
@Schema(description = "创建者姓名")
|
||||
private String creatorName;
|
||||
|
||||
@Schema(description = "更新者姓名")
|
||||
private String updaterName;
|
||||
}
|
||||
Reference in New Issue
Block a user