workcase web ai聊天

urbanLifelineWeb/packages/workcase_wechat/pages/index/index.uvue

@@ -118,7 +118,7 @@
 <script setup lang="ts">
 	import { ref, nextTick, onMounted } from 'vue'
 	import WorkcaseCreator from '@/components/WorkcaseCreator/WorkcaseCreator.uvue'
-	import { guestAPI, aiChatAPI } from '@/api'
+	import { guestAPI, aiChatAPI, workcaseChatAPI } from '@/api'
 	import type { TbWorkcaseDTO } from '@/types'
 	import { AGENT_ID } from '@/config'
 	// 前端消息展示类型
@@ -478,21 +478,42 @@
 		})
 	}
 
-	// 联系人工客服
-	function contactHuman() {
-		uni.showModal({
-			title: '联系人工客服',
-			content: '客服电话：400-123-4567\n工作时间：9:00-18:00\n\n是否拨打电话？',
-			confirmText: '拨打',
-			cancelText: '取消',
-			success: (res) => {
-				if (res.confirm) {
-					uni.makePhoneCall({
-						phoneNumber: '400-123-4567'
-					})
-				}
+	// 联系人工客服 - 创建聊天室并进入
+	async function contactHuman() {
+		uni.showLoading({ title: '正在连接客服...' })
+		try {
+			// 创建聊天室
+			const res = await workcaseChatAPI.createChatRoom({
+				guestId: userInfo.value.userId || userInfo.value.wechatId,
+				guestName: userInfo.value.username || '访客',
+				roomName: `${userInfo.value.username || '访客'}的咨询`,
+				roomType: 'guest',
+				status: 'active',
+				aiSessionId: chatId.value || ''
+			})
+			uni.hideLoading()
+			
+			if (res.success && res.data) {
+				const roomId = res.data.roomId
+				console.log('创建聊天室成功:', roomId)
+				// 跳转到聊天室页面
+				uni.navigateTo({
+					url: `/pages/chatRoom/chatRoom/chatRoom?roomId=${roomId}&roomName=${encodeURIComponent(res.data.roomName || '人工客服')}`
+				})
+			} else {
+				uni.showToast({
+					title: res.message || '连接客服失败',
+					icon: 'none'
+				})
 			}
-		})
+		} catch (error: any) {
+			uni.hideLoading()
+			console.error('创建聊天室失败:', error)
+			uni.showToast({
+				title: '连接客服失败，请稍后重试',
+				icon: 'none'
+			})
+		}
 	}
 
 	// 处理快速问题