打分评价

urbanLifelineServ/.bin/database/postgres/sql/createTableWorkcase.sql

@@ -30,7 +30,7 @@ DROP TABLE IF EXISTS workcase.tb_chat_room CASCADE;
 CREATE TABLE workcase.tb_chat_room(
     optsn              VARCHAR(50)   NOT NULL,                         -- 流水号
     room_id            VARCHAR(50)   NOT NULL,                         -- 聊天室ID
-    workcase_id        VARCHAR(50)   DEFAULT NULL,                         -- 关联工单ID
+    workcase_id        VARCHAR(50)   DEFAULT NULL,                     -- 关联工单ID
     room_name          VARCHAR(200)  NOT NULL,                         -- 聊天室名称（如：工单#12345的客服支持）
     room_type          VARCHAR(20)   NOT NULL DEFAULT 'workcase',      -- 聊天室类型：workcase-工单客服
     status             VARCHAR(20)   NOT NULL DEFAULT 'active',        -- 状态：active-活跃 closed-已关闭 archived-已归档
@@ -40,6 +40,7 @@ CREATE TABLE workcase.tb_chat_room(
     message_count      INTEGER       NOT NULL DEFAULT 0,               -- 消息总数
     last_message_time  TIMESTAMPTZ   DEFAULT NULL,                     -- 最后消息时间
     last_message       TEXT          DEFAULT NULL,                     -- 最后一条消息内容（用于列表展示）
+    comment_level      INTEGER       DEFAULT 0,                        -- 服务评分（1-5）
     closed_by          VARCHAR(50)   DEFAULT NULL,                     -- 关闭人
     closed_time        TIMESTAMPTZ   DEFAULT NULL,                     -- 关闭时间
     creator            VARCHAR(50)   NOT NULL,                         -- 创建人（系统自动创建）

urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/dto/TbChatRoomDTO.java

@@ -60,6 +60,9 @@ public class TbChatRoomDTO extends BaseDTO {
     @Schema(description = "最后一条消息内容")
     private String lastMessage;
 
+    @Schema(description = "服务评分（1-5星）")
+    private Integer commentLevel;
+
     @Schema(description = "关闭人")
     private String closedBy;
 

urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/service/ChatRoomService.java

@@ -208,4 +208,16 @@ public interface ChatRoomService {
      */
     ResultDomain<CustomerServiceVO> assignCustomerService(String roomId);
 
+    // ========================= 聊天室评分管理 ==========================
+
+    /**
+     * @description    提交聊天室服务评分
+     * @param roomId 聊天室ID
+     * @param commentLevel 评分（1-5星）
+     * @param userId 评分用户ID
+     * @author    cascade
+     * @since 2025-12-29
+     */
+    ResultDomain<Boolean> submitCommentLevel(String roomId, Integer commentLevel, String userId);
+
 }

urbanLifelineServ/apis/api-workcase/src/main/java/org/xyzh/api/workcase/vo/ChatRoomVO.java

@@ -63,6 +63,9 @@ public class ChatRoomVO extends BaseVO {
     @Schema(description = "最后一条消息内容")
     private String lastMessage;
 
+    @Schema(description = "服务评分（1-5星）")
+    private Integer commentLevel;
+
     @Schema(description = "关闭人")
     private String closedBy;
     

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseChatContorller.java

@@ -1,6 +1,7 @@
 package org.xyzh.workcase.controller;
 
 import jakarta.servlet.http.HttpServletRequest;
+import java.util.Map;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.security.access.prepost.PreAuthorize;
 import org.springframework.validation.annotation.Validated;
@@ -40,6 +41,7 @@ import io.swagger.v3.oas.annotations.Operation;
 
 import java.util.Arrays;
 import java.util.Date;
+import java.util.Map;
 
 import io.swagger.v3.oas.annotations.tags.Tag;
 
@@ -109,6 +111,31 @@ public class WorkcaseChatContorller {
         return chatRoomService.closeChatRoom(roomId, closedBy);
     }
 
+        /**
+     * 提交聊天室服务评分
+     * @param roomId 聊天室ID
+     * @param commentLevel 评分（1-5星）
+     * @return 提交结果
+     */
+    @Operation(summary = "提交聊天室服务评分")
+    @PreAuthorize("hasAuthority('workcase:room:view')")
+    @PostMapping("/room/{roomId}/comment")
+    public ResultDomain<Boolean> submitComment(
+            @PathVariable("roomId") String roomId,
+            @RequestBody Map<String, Integer> body) {
+
+        Integer commentLevel = body.get("commentLevel");
+        if (commentLevel == null || commentLevel < 1 || commentLevel > 5) {
+            return ResultDomain.failure("评分必须在1-5之间");
+        }
+
+        // 获取当前登录用户ID
+        String userId = LoginUtil.getCurrentUserId();
+
+        // 调用服务层提交评分
+        return chatRoomService.submitCommentLevel(roomId, commentLevel, userId);
+    }
+
     @Operation(summary = "获取聊天室详情")
     @PreAuthorize("hasAuthority('workcase:room:view')")
     @GetMapping("/room/{roomId}")

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/ChatRoomServiceImpl.java

@@ -764,4 +764,60 @@ public class ChatRoomServiceImpl implements ChatRoomService {
             logger.error("发布列表更新到Redis失败", e);
         }
     }
+
+    // ========================= 聊天室评分管理 ==========================
+
+    @Override
+    @Transactional
+    public ResultDomain<Boolean> submitCommentLevel(String roomId, Integer commentLevel, String userId) {
+        logger.info("提交聊天室服务评分: roomId={}, commentLevel={}, userId={}", roomId, commentLevel, userId);
+
+        // 参数校验
+        if (NonUtils.isEmpty(roomId)) {
+            return ResultDomain.failure("聊天室ID不能为空");
+        }
+        if (commentLevel == null || commentLevel < 1 || commentLevel > 5) {
+            return ResultDomain.failure("评分必须在1-5星之间");
+        }
+
+        try {
+            // 1. 检查聊天室是否存在
+            TbChatRoomDTO chatRoom = chatRoomMapper.selectChatRoomById(roomId);
+            if (chatRoom == null) {
+                return ResultDomain.failure("聊天室不存在");
+            }
+
+            // 2. 检查用户是否是聊天室成员（来客）
+            if (!userId.equals(chatRoom.getGuestId())) {
+                return ResultDomain.failure("只有来客可以对服务进行评分");
+            }
+
+            // 3. 检查是否已评分
+            if (chatRoom.getCommentLevel() != null && chatRoom.getCommentLevel() > 0) {
+                return ResultDomain.failure("已经评分过了，不能重复评分");
+            }
+
+            // 4. 更新评分
+            TbChatRoomDTO updateRoom = new TbChatRoomDTO();
+            updateRoom.setRoomId(roomId);
+            updateRoom.setCommentLevel(commentLevel);
+
+            int rows = chatRoomMapper.updateChatRoom(updateRoom);
+            if (rows > 0) {
+                logger.info("聊天室服务评分成功: roomId={}, commentLevel={}", roomId, commentLevel);
+
+                // TODO: 后续可以在这里更新客服人员的平均满意度评分
+                // updateCustomerServiceSatisfaction(chatRoom, commentLevel);
+
+                return ResultDomain.success("评分成功",true);
+            } else {
+                return ResultDomain.failure("评分提交失败");
+            }
+
+        } catch (Exception e) {
+            logger.error("提交聊天室服务评分失败: roomId={}, commentLevel={}", roomId, commentLevel, e);
+            return ResultDomain.failure("评分提交失败: " + e.getMessage());
+        }
+    }
 }
+

urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/service/WorkcaseServiceImpl.java

@@ -370,10 +370,38 @@ public class WorkcaseServiceImpl implements WorkcaseService {
                 workcaseMapper.updateWorkcase(workcase);
             }
         } else if (WorkcaseProcessAction.FINISH.getName().equals(action)) {
+            // 1. 更新工单状态为已完成
             TbWorkcaseDTO workcase = new TbWorkcaseDTO();
             workcase.setWorkcaseId(workcaseProcess.getWorkcaseId());
             workcase.setStatus("done");
             workcaseMapper.updateWorkcase(workcase);
+
+            // 2. 发送系统评分消息到聊天室
+            try {
+                TbWorkcaseDTO workcaseData = workcaseMapper.selectWorkcaseById(workcaseProcess.getWorkcaseId());
+                if (workcaseData != null && workcaseData.getRoomId() != null) {
+                    // 创建系统评分消息
+                    org.xyzh.api.workcase.dto.TbChatRoomMessageDTO commentMessage = new org.xyzh.api.workcase.dto.TbChatRoomMessageDTO();
+                    commentMessage.setMessageId(IdUtil.generateUUID());
+                    commentMessage.setOptsn(IdUtil.getOptsn());
+                    commentMessage.setRoomId(workcaseData.getRoomId());
+                    commentMessage.setSenderId("system");
+                    commentMessage.setSenderType("system"); // 系统消息
+                    commentMessage.setSenderName("系统");
+                    commentMessage.setMessageType("comment"); // 评分消息
+                    commentMessage.setContent("请为本次服务评分");
+                    commentMessage.setStatus("sent");
+                    commentMessage.setCreator("system");
+
+                    // 发送消息到聊天室
+                    chatRoomService.sendMessage(commentMessage);
+                    logger.info("工单完成，已发送系统评分消息: workcaseId={}, roomId={}",
+                        workcaseProcess.getWorkcaseId(), workcaseData.getRoomId());
+                }
+            } catch (Exception e) {
+                logger.error("发送系统评分消息失败: workcaseId={}", workcaseProcess.getWorkcaseId(), e);
+                // 不影响工单完成流程，只记录错误日志
+            }
         } else if (WorkcaseProcessAction.REPEAL.getName().equals(action)) {
             TbWorkcaseDTO workcase = new TbWorkcaseDTO();
             workcase.setWorkcaseId(workcaseProcess.getWorkcaseId());

urbanLifelineServ/workcase/src/main/resources/mapper/TbChatRoomMapper.xml

@@ -15,6 +15,7 @@
         <result column="message_count" property="messageCount" jdbcType="INTEGER"/>
         <result column="last_message_time" property="lastMessageTime" jdbcType="TIMESTAMP"/>
         <result column="last_message" property="lastMessage" jdbcType="VARCHAR"/>
+        <result column="comment_level" property="commentLevel" jdbcType="INTEGER"/>
         <result column="closed_by" property="closedBy" jdbcType="VARCHAR"/>
         <result column="closed_time" property="closedTime" jdbcType="TIMESTAMP"/>
         <result column="creator" property="creator" jdbcType="VARCHAR"/>
@@ -38,6 +39,7 @@
         <result column="unread_count" property="unreadCount" jdbcType="INTEGER"/>
         <result column="last_message_time" property="lastMessageTime" jdbcType="TIMESTAMP"/>
         <result column="last_message" property="lastMessage" jdbcType="VARCHAR"/>
+        <result column="comment_level" property="commentLevel" jdbcType="INTEGER"/>
         <result column="closed_by" property="closedBy" jdbcType="VARCHAR"/>
         <result column="closed_time" property="closedTime" jdbcType="TIMESTAMP"/>
         <result column="creator" property="creator" jdbcType="VARCHAR"/>
@@ -49,7 +51,7 @@
 
     <sql id="Base_Column_List">
         room_id, optsn, workcase_id, room_name, room_type, status, guest_id, guest_name,
-        ai_session_id, message_count, last_message_time, last_message, closed_by, closed_time,
+        ai_session_id, message_count, last_message_time, last_message, comment_level, closed_by, closed_time,
         creator, create_time, update_time, delete_time, deleted
     </sql>
 
@@ -84,6 +86,7 @@
             <if test="messageCount != null">message_count = #{messageCount},</if>
             <if test="lastMessageTime != null">last_message_time = #{lastMessageTime},</if>
             <if test="lastMessage != null">last_message = #{lastMessage},</if>
+            <if test="commentLevel != null">comment_level = #{commentLevel},</if>
             <if test="closedBy != null">closed_by = #{closedBy},</if>
             <if test="closedTime != null">closed_time = #{closedTime},</if>
             update_time = now()
@@ -122,7 +125,7 @@
     <select id="selectChatRoomPage" resultMap="VOResultMap">
         SELECT r.room_id, r.optsn, r.workcase_id, r.room_name, r.room_type, r.status,
                r.guest_id, r.guest_name, r.ai_session_id, r.message_count,
-               r.last_message_time, r.last_message, r.closed_by, r.closed_time,
+               r.last_message_time, r.last_message, r.comment_level, r.closed_by, r.closed_time,
                r.creator, r.create_time, r.update_time, r.delete_time, r.deleted,
                COALESCE(m.unread_count, 0) as unread_count
         FROM workcase.tb_chat_room r

urbanLifelineWeb/packages/workcase/src/api/workcase/workcaseChat.ts

@@ -272,5 +272,19 @@ export const workcaseChatAPI = {
     async endVideoMeeting(meetingId: string): Promise<ResultDomain<VideoMeetingVO>> {
         const response = await api.post<VideoMeetingVO>(`${this.baseUrl}/meeting/${meetingId}/end`)
         return response.data
+    },
+
+    // ====================== 聊天室评分管理 ======================
+
+    /**
+     * 提交聊天室服务评分
+     * @param roomId 聊天室ID
+     * @param commentLevel 评分（1-5星）
+     */
+    async submitComment(roomId: string, commentLevel: number): Promise<ResultDomain<boolean>> {
+        const response = await api.post<boolean>(`/urban-lifeline/workcase/chat/room/${roomId}/comment`, null, {
+            params: { commentLevel }
+        })
+        return response.data
     }
 }

urbanLifelineWeb/packages/workcase/src/types/workcase/chatRoom.ts

@@ -18,6 +18,7 @@ export interface TbChatRoomDTO extends BaseDTO {
     agentCount?: number
     messageCount?: number
     unreadCount?: number
+    commentLevel?: number
     lastMessageTime?: string
     lastMessage?: string
     closedBy?: string
@@ -169,6 +170,7 @@ export interface ChatRoomVO extends BaseVO {
     agentCount?: number
     messageCount?: number
     unreadCount?: number
+    commentLevel?: number
     lastMessageTime?: string
     lastMessage?: string
     closedBy?: string

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/ChatRoomView.vue

@@ -94,11 +94,14 @@
                     :room-name="currentRoom?.roomName"
                     :file-download-url="FILE_DOWNLOAD_URL"
                     :has-more="hasMore"
+                    :guest-id="currentRoom?.guestId"
+                    :comment-level="currentRoom?.commentLevel"
                     :loading-more="loadingMore"
                     @send-message="handleSendMessage"
-                    @start-meeting="startMeeting"
+                    @start-meeting="startMeeting()"
                     @download-file="downloadFile"
                     @load-more="loadMoreMessages"
+                    @submit-comment="handleSubmitComment"
                 >
                 <template #header>
                     <div class="chat-room-header">
@@ -171,6 +174,7 @@
 </template>
 <script setup lang="ts">
 import { ref, computed, onMounted, onUnmounted, watch, nextTick } from 'vue'
+import { useRouter } from 'vue-router'
 import { ElButton, ElInput, ElDialog, ElMessage } from 'element-plus'
 import { Search, FileText, MessageSquare, MessageCircle, ChevronLeft, ChevronRight } from 'lucide-vue-next'
 import ChatRoom from './chatRoom/ChatRoom.vue'
@@ -185,12 +189,12 @@ import { Client } from '@stomp/stompjs'
 // WebSocket配置 (通过Nginx代理访问网关，再到workcase服务)
 // SockJS URL (http://)
 const getWsUrl = () => {
-    const token = JSON.parse(localStorage.getItem('token')).value || ''
+    const token = JSON.parse(localStorage.getItem('token') || '').value || ''
     const protocol = window.location.protocol
     const host = window.location.host
     return `${protocol}//${host}/api/urban-lifeline/workcase/ws/chat-sockjs?token=${encodeURIComponent(token)}`
 }
-
+const router = useRouter()
 // STOMP客户端
 let stompClient: any = null
 let roomSubscription: any = null
@@ -488,6 +492,23 @@ const handleSendMessage = async (content: string, files: File[]) => {
     }
 }
 
+// 处理评分提交（从ChatRoom组件触发）
+const handleSubmitComment = async (rating: number) => {
+    if (!currentRoomId.value) return
+
+    try {
+        const result = await workcaseChatAPI.submitComment(currentRoomId.value, rating)
+        if (result.success) {
+            ElMessage.success('感谢您的评分！')
+        } else {
+            ElMessage.error(result.message || '评分提交失败')
+        }
+    } catch (error) {
+        console.error('评分提交失败:', error)
+        ElMessage.error('评分提交失败，请稍后重试')
+    }
+}
+
 // 下载文件
 const downloadFile = (fileId: string) => {
     window.open(`${FILE_DOWNLOAD_URL}/${fileId}`, '_blank')
@@ -525,11 +546,11 @@ const startMeeting = async () => {
         const activeResult = await workcaseChatAPI.getActiveMeeting(currentRoomId.value)
         if (activeResult.success && activeResult.data) {
             // 已有活跃会议，直接加入
-            currentMeetingId.value = activeResult.data.meetingId!
+            const currentMeetingId = activeResult.data.meetingId!
-            const joinResult = await workcaseChatAPI.joinVideoMeeting(currentMeetingId.value!)
+            const joinResult = await workcaseChatAPI.joinVideoMeeting(currentMeetingId)
             if (joinResult.success && joinResult.data?.iframeUrl) {
                 // 使用router跳转到JitsiMeetingView页面，附加roomId参数用于返回
-                const meetingUrl = joinResult.data.iframeUrl + `&roomId=${currentRoomId.value}`
+                const meetingUrl = joinResult.data.iframeUrl + `&roomId=${currentRoomId}`
                 router.push(meetingUrl)
             } else {
                 ElMessage.error(joinResult.message || '加入会议失败')
@@ -544,13 +565,13 @@ const startMeeting = async () => {
         })
 
         if (createResult.success && createResult.data) {
-            currentMeetingId.value = createResult.data.meetingId!
+            const currentMeetingId = createResult.data.meetingId!
 
             // 开始会议
-            await workcaseChatAPI.startVideoMeeting(currentMeetingId.value!)
+            await workcaseChatAPI.startVideoMeeting(currentMeetingId)
 
             // 加入会议获取会议页面URL
-            const joinResult = await workcaseChatAPI.joinVideoMeeting(currentMeetingId.value!)
+            const joinResult = await workcaseChatAPI.joinVideoMeeting(currentMeetingId)
             if (joinResult.success && joinResult.data?.iframeUrl) {
                 // 使用router跳转到JitsiMeetingView页面，附加roomId参数用于返回
                 const meetingUrl = joinResult.data.iframeUrl + `&roomId=${currentRoomId.value}`

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/CommentMessageCard/CommentMessageCard.vue

@@ -1,9 +0,0 @@
-<template>
-
-</template>
-<script setup lang="ts">
-
-</script>
-<style lang="scss" scoped>
-@import url('./CommentMessageCard.scss');
-</style>

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/chatRoom/ChatRoom.scss

@@ -137,6 +137,35 @@ $brand-color-hover: #004488;
                 box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
             }
         }
+
+        // 系统消息样式（居中显示）
+        &.is-system {
+            justify-content: center;
+            margin-bottom: 32px;
+
+            .system-message-container {
+                display: flex;
+                flex-direction: column;
+                align-items: center;
+                gap: 8px;
+                max-width: 80%;
+
+                .system-message-text {
+                    padding: 8px 16px;
+                    background: rgba(148, 163, 184, 0.15);
+                    border-radius: 16px;
+                    font-size: 13px;
+                    color: #64748b;
+                    text-align: center;
+                }
+
+                .message-time {
+                    font-size: 12px;
+                    color: #94a3b8;
+                    text-align: center;
+                }
+            }
+        }
     }
 
     .message-avatar {

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/chatRoom/ChatRoom.vue

@@ -21,53 +21,76 @@
                     v-for="message in messages"
                     :key="message.messageId"
                     class="message-row"
-                    :class="message.senderId === currentUserId ? 'is-me' : 'other'"
+                    :class="getMessageClass(message)"
                 >
-                    <div>
+                    <!-- 系统消息（居中显示） -->
-                        <!-- 头像 -->
+                    <template v-if="message.senderType === 'system'">
-                        <div class="message-avatar">
+                        <div class="system-message-container">
-                            <img v-if="message.senderAvatar" :src="FILE_DOWNLOAD_URL + message.senderAvatar" />
+                            <!-- 评分消息卡片 -->
-                            <span v-else class="avatar-text">{{ message.senderName?.charAt(0) || '?' }}</span>
+                            <template v-if="message.messageType === 'comment'">
-                        </div>
+                                <CommentMessageCard
-                        <div class="sender-name">{{ message.senderName || '未知用户' }}</div>
+                                    :room-id="roomId"
-                    </div>
+                                    :can-comment="canComment"
-
+                                    :initial-rating="commentLevel"
-                    <!-- 消息内容 -->
+                                    @submit="handleCommentSubmit"
-                    <div class="message-content-wrapper">
+                                />
-                        <!-- 会议消息卡片 -->
+                            </template>
-                        <template v-if="message.messageType === 'meet'">
+                            <!-- 其他系统消息 -->
-                            <MeetingCard :meetingId="getMeetingId(message.contentExtra)" @join="handleJoinMeeting" />
+                            <template v-else>
+                                <div class="system-message-text">{{ message.content }}</div>
+                            </template>
                             <div class="message-time">{{ formatTime(message.sendTime) }}</div>
-                        </template>
+                        </div>
+                    </template>
 
-                        <!-- 普通消息气泡 -->
+                    <!-- 普通用户/客服消息 -->
-                        <template v-else>
+                    <template v-else>
-                            <div class="message-bubble">
+                        <div>
-                                <div
+                            <!-- 头像 -->
-                                    class="message-text"
+                            <div class="message-avatar">
-                                    v-html="renderMarkdown(message.content || '')"
+                                <img v-if="message.senderAvatar" :src="FILE_DOWNLOAD_URL + message.senderAvatar" />
-                                ></div>
+                                <span v-else class="avatar-text">{{ message.senderName?.charAt(0) || '?' }}</span>
+                            </div>
+                            <div class="sender-name">{{ message.senderName || '未知用户' }}</div>
+                        </div>
 
-                                <!-- 文件列表 -->
+                        <!-- 消息内容 -->
-                                <div v-if="message.files && message.files.length > 0" class="message-files">
+                        <div class="message-content-wrapper">
+                            <!-- 会议消息卡片 -->
+                            <template v-if="message.messageType === 'meet'">
+                                <MeetingCard :meetingId="getMeetingId(message.contentExtra)" @join="handleJoinMeeting" />
+                                <div class="message-time">{{ formatTime(message.sendTime) }}</div>
+                            </template>
+
+                            <!-- 普通消息气泡 -->
+                            <template v-else>
+                                <div class="message-bubble">
                                     <div
-                                        v-for="file in message.files"
+                                        class="message-text"
-                                        :key="file"
+                                        v-html="renderMarkdown(message.content || '')"
-                                        class="file-item"
+                                    ></div>
-                                        @click="$emit('download-file', file)"
+
-                                    >
+                                    <!-- 文件列表 -->
-                                        <div class="file-icon">
+                                    <div v-if="message.files && message.files.length > 0" class="message-files">
-                                            <FileText :size="16" />
+                                        <div
-                                        </div>
+                                            v-for="file in message.files"
-                                        <div class="file-info">
+                                            :key="file"
-                                            <div class="file-name">附件</div>
+                                            class="file-item"
+                                            @click="$emit('download-file', file)"
+                                        >
+                                            <div class="file-icon">
+                                                <FileText :size="16" />
+                                            </div>
+                                            <div class="file-info">
+                                                <div class="file-name">附件</div>
+                                            </div>
                                         </div>
                                     </div>
                                 </div>
-                            </div>
+                                <div class="message-time">{{ formatTime(message.sendTime) }}</div>
-                            <div class="message-time">{{ formatTime(message.sendTime) }}</div>
+                            </template>
-                        </template>
+                        </div>
-                    </div>
+                    </template>
                 </div>
             </div>
         </div>
@@ -141,15 +164,16 @@
 </template>
 
 <script setup lang="ts">
-import { ref, nextTick } from 'vue'
+import { ref, nextTick, computed } from 'vue'
 import { useRouter } from 'vue-router'
 import { FileText, Video, Paperclip, Send } from 'lucide-vue-next'
 import MeetingCreate from '../MeetingCreate/MeetingCreate.vue'
 import MeetingCard from '../MeetingCard/MeetingCard.vue'
+import CommentMessageCard from './CommentMessageCard/CommentMessageCard.vue'
 import type { ChatRoomMessageVO, VideoMeetingVO } from '@/types/workcase'
 import { workcaseChatAPI } from '@/api/workcase'
 import { ElMessage } from 'element-plus'
-
+import { FILE_DOWNLOAD_URL } from '@/config'
 const router = useRouter()
 
 interface Props {
@@ -158,25 +182,31 @@ interface Props {
     roomId: string
     roomName?: string
     workcaseId?: string
-    fileDownloadUrl?: string
+    commentLevel?: number
     hasMore?: boolean
     loadingMore?: boolean
+    guestId?: string  // 聊天室访客ID，用于判断评价权限
 }
 
 const props = withDefaults(defineProps<Props>(), {
     roomName: '聊天室',
-    fileDownloadUrl: '',
     hasMore: true,
-    loadingMore: false
+    loadingMore: false,
+    guestId: ''
 })
 
-const FILE_DOWNLOAD_URL = props.fileDownloadUrl
+
+// 计算当前用户是否可以评价（只有访客可以评价）
+const canComment = computed(() => {
+    return props.currentUserId === props.guestId
+})
 
 const emit = defineEmits<{
     'send-message': [content: string, files: File[]]
     'download-file': [fileId: string]
     'load-more': []
     'start-meeting': []
+    'submit-comment': [rating: number]
 }>()
 
 // 会议相关状态
@@ -333,6 +363,25 @@ function getMeetingId(contentExtra: Record<string, any> | undefined): string {
 	return contentExtra.meetingId as string
 }
 
+// 获取消息的CSS类
+const getMessageClass = (message: ChatRoomMessageVO) => {
+    if (message.senderType === 'system') {
+        return 'is-system'
+    }
+    return message.senderId === props.currentUserId ? 'is-me' : 'other'
+}
+
+// 处理评分提交
+const handleCommentSubmit = async (rating: number) => {
+    try {
+        emit('submit-comment', rating)
+        ElMessage.success('感谢您的评分！')
+    } catch (error) {
+        console.error('提交评分失败:', error)
+        ElMessage.error('提交评分失败，请稍后重试')
+    }
+}
+
 // Markdown渲染函数
 const renderMarkdown = (text: string): string => {
     if (!text) return ''

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/chatRoom/CommentMessageCard/CommentMessageCard.scss

@@ -0,0 +1,103 @@
+
+.comment-message-card {
+    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
+    border-radius: 12px;
+    padding: 20px;
+    color: #fff;
+    box-shadow: 0 4px 12px rgba(102, 126, 234, 0.3);
+    max-width: 360px;
+    margin: 0 auto;
+
+    .comment-header {
+        margin-bottom: 16px;
+        text-align: center;
+
+        .comment-title {
+            font-size: 16px;
+            font-weight: 500;
+        }
+    }
+
+    .comment-body {
+        display: flex;
+        flex-direction: column;
+        align-items: center;
+        gap: 16px;
+
+        .star-rating {
+            display: flex;
+            gap: 8px;
+
+            .star-item {
+                cursor: pointer;
+                transition: transform 0.2s ease;
+
+                &:hover:not(.is-disabled) {
+                    transform: scale(1.15);
+                }
+
+                &.is-disabled {
+                    cursor: not-allowed;
+                    opacity: 0.8;
+                }
+            }
+        }
+
+        .rating-desc {
+            font-size: 14px;
+            color: rgba(255, 255, 255, 0.9);
+            font-weight: 500;
+        }
+
+        .submitted-status {
+            display: flex;
+            align-items: center;
+            gap: 6px;
+            padding: 8px 16px;
+            background: rgba(255, 255, 255, 0.2);
+            border-radius: 20px;
+            font-size: 14px;
+            font-weight: 500;
+        }
+
+        .no-permission {
+            padding: 8px 16px;
+            background: rgba(255, 255, 255, 0.15);
+            border-radius: 20px;
+            font-size: 13px;
+            color: rgba(255, 255, 255, 0.7);
+        }
+
+        .submit-btn {
+            padding: 10px 28px;
+            background: rgba(255, 255, 255, 0.2);
+            border: 1px solid rgba(255, 255, 255, 0.4);
+            border-radius: 24px;
+            color: #fff;
+            font-size: 14px;
+            font-weight: 500;
+            cursor: pointer;
+            transition: all 0.2s ease;
+
+            &:hover:not(:disabled) {
+                background: rgba(255, 255, 255, 0.3);
+                transform: translateY(-1px);
+            }
+
+            &.is-active {
+                background: rgba(255, 255, 255, 0.95);
+                color: #667eea;
+                border-color: transparent;
+
+                &:hover:not(:disabled) {
+                    background: #fff;
+                }
+            }
+
+            &:disabled {
+                cursor: not-allowed;
+                opacity: 0.6;
+            }
+        }
+    }
+}

urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/chatRoom/CommentMessageCard/CommentMessageCard.vue

@@ -0,0 +1,134 @@
+<template>
+    <div class="comment-message-card">
+        <div class="comment-header">
+            <span class="comment-title">{{ title }}</span>
+        </div>
+
+        <div class="comment-body">
+            <!-- 星级评分 -->
+            <div class="star-rating">
+                <div
+                    v-for="star in 5"
+                    :key="star"
+                    class="star-item"
+                    :class="{
+                        'is-active': star <= currentRating,
+                        'is-disabled': !canComment || isSubmitted
+                    }"
+                    @click="handleStarClick(star)"
+                    @mouseenter="handleStarHover(star)"
+                    @mouseleave="handleStarLeave"
+                >
+                    <Star
+                        :size="28"
+                        :fill="star <= (hoverRating || currentRating) ? '#FFD700' : 'none'"
+                        :stroke="star <= (hoverRating || currentRating) ? '#FFD700' : '#d0d0d0'"
+                    />
+                </div>
+            </div>
+
+            <!-- 评分描述 -->
+            <div v-if="currentRating > 0" class="rating-desc">
+                {{ getRatingDesc(currentRating) }}
+            </div>
+
+            <!-- 不可评价提示 -->
+            <div v-if="!canComment && !isSubmitted" class="no-permission">
+                仅访客可评价
+            </div>
+
+            <!-- 已评分状态 -->
+            <div v-else-if="isSubmitted" class="submitted-status">
+                <Check :size="16" />
+                已评分
+            </div>
+
+            <!-- 提交按钮 -->
+            <button
+                v-else-if="canComment"
+                class="submit-btn"
+                :class="{ 'is-active': currentRating > 0 }"
+                :disabled="currentRating === 0 || submitting"
+                @click="handleSubmit"
+            >
+                {{ submitting ? '提交中...' : '提交评分' }}
+            </button>
+        </div>
+    </div>
+</template>
+
+<script setup lang="ts">
+import { ref, watch } from 'vue'
+import { Star, Check } from 'lucide-vue-next'
+
+interface Props {
+    roomId: string
+    initialRating?: number
+    canComment?: boolean  // 是否可以评价（当前用户是否为guestId）
+    title?: string
+}
+
+const props = withDefaults(defineProps<Props>(), {
+    initialRating: 0,
+    canComment: false,
+    title: '请为本次服务评分'
+})
+
+const emit = defineEmits<{
+    'submit': [rating: number]
+}>()
+
+const currentRating = ref(props.initialRating)
+const hoverRating = ref(0)
+const submitting = ref(false)
+const isSubmitted = ref(props.initialRating > 0)
+
+// 监听 initialRating 变化
+watch(() => props.initialRating, (newVal) => {
+    currentRating.value = newVal
+    isSubmitted.value = newVal > 0
+})
+
+// 星级描述映射
+const ratingDescriptions: Record<number, string> = {
+    1: '非常不满意',
+    2: '不满意',
+    3: '一般',
+    4: '满意',
+    5: '非常满意'
+}
+
+const getRatingDesc = (rating: number): string => {
+    return ratingDescriptions[rating] || ''
+}
+
+const handleStarClick = (star: number) => {
+    if (!props.canComment || isSubmitted.value) return
+    currentRating.value = star
+}
+
+const handleStarHover = (star: number) => {
+    if (!props.canComment || isSubmitted.value) return
+    hoverRating.value = star
+}
+
+const handleStarLeave = () => {
+    hoverRating.value = 0
+}
+
+const handleSubmit = async () => {
+    if (currentRating.value === 0 || !props.canComment || isSubmitted.value) return
+
+    submitting.value = true
+    try {
+        emit('submit', currentRating.value)
+        isSubmitted.value = true
+    } finally {
+        submitting.value = false
+    }
+}
+</script>
+
+<style scoped lang="scss">
+    @import url('./CommentMessageCard.scss');
+</style>

urbanLifelineWeb/packages/workcase_wechat/api/workcase/workcaseChat.ts

@@ -263,5 +263,20 @@ export const workcaseChatAPI = {
      */
     endVideoMeeting(meetingId: string): Promise<ResultDomain<any>> {
         return request({ url: `${this.baseUrl}/meeting/${meetingId}/end`, method: 'POST' })
+    },
+
+    // ====================== 聊天室评分管理 ======================
+
+    /**
+     * 提交聊天室服务评分
+     * @param roomId 聊天室ID
+     * @param commentLevel 评分（1-5星）
+     */
+    submitComment(roomId: string, commentLevel: number): Promise<ResultDomain<boolean>> {
+        return request({
+            url: `/urban-lifeline/workcase/chat/room/${roomId}/comment`,
+            method: 'POST',
+            data: { commentLevel }
+        })
     }
 }

urbanLifelineWeb/packages/workcase_wechat/pages/chatRoom/chatRoom/CommentMessageCard/CommentMessageCard.scss

@@ -0,0 +1,118 @@
+.comment-message-card {
+    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
+    border-radius: 24rpx;
+    padding: 40rpx;
+    color: #fff;
+    box-shadow: 0 8rpx 24rpx rgba(102, 126, 234, 0.3);
+    max-width: 600rpx;
+    margin: 0 auto;
+    display: flex;
+    flex-direction: column;
+
+    .comment-header {
+        margin-bottom: 32rpx;
+        text-align: center;
+
+        .comment-title {
+            font-size: 32rpx;
+            font-weight: 500;
+        }
+    }
+
+    .comment-body {
+        display: flex;
+        flex-direction: column;
+        align-items: center;
+        gap: 32rpx;
+
+        .star-rating {
+            display: flex;
+            flex-direction: row;
+            gap: 16rpx;
+
+            .star-item {
+                transition: transform 0.2s ease;
+
+                &:active:not(.is-disabled) {
+                    transform: scale(1.15);
+                }
+
+                &.is-disabled {
+                    opacity: 0.8;
+                }
+
+                .star-icon {
+                    font-size: 56rpx;
+                    line-height: 1;
+
+                    &.star-filled {
+                        color: #FFD700;
+                    }
+
+                    &.star-empty {
+                        color: rgba(255, 255, 255, 0.4);
+                    }
+                }
+            }
+        }
+
+        .rating-desc {
+            .rating-desc-text {
+                font-size: 28rpx;
+                color: rgba(255, 255, 255, 0.9);
+                font-weight: 500;
+            }
+        }
+
+        .submitted-status {
+            display: flex;
+            align-items: center;
+            padding: 16rpx 32rpx;
+            background: rgba(255, 255, 255, 0.2);
+            border-radius: 40rpx;
+
+            .submitted-text {
+                font-size: 28rpx;
+                font-weight: 500;
+            }
+        }
+
+        .no-permission {
+            padding: 16rpx 32rpx;
+            background: rgba(255, 255, 255, 0.15);
+            border-radius: 40rpx;
+
+            .no-permission-text {
+                font-size: 26rpx;
+                color: rgba(255, 255, 255, 0.7);
+            }
+        }
+
+        .submit-btn {
+            padding: 20rpx 56rpx;
+            background: rgba(255, 255, 255, 0.2);
+            border: 2rpx solid rgba(255, 255, 255, 0.4);
+            border-radius: 48rpx;
+            color: #fff;
+            font-size: 28rpx;
+            font-weight: 500;
+
+            &.is-active {
+                background: rgba(255, 255, 255, 0.95);
+                border-color: transparent;
+
+                .submit-btn-text {
+                    color: #667eea;
+                }
+            }
+
+            &[disabled] {
+                opacity: 0.6;
+            }
+
+            .submit-btn-text {
+                color: #fff;
+            }
+        }
+    }
+}

urbanLifelineWeb/packages/workcase_wechat/pages/chatRoom/chatRoom/CommentMessageCard/CommentMessageCard.uvue

@@ -0,0 +1,116 @@
+<template>
+    <view class="comment-message-card">
+        <view class="comment-header">
+            <text class="comment-title">{{ title }}</text>
+        </view>
+
+        <view class="comment-body">
+            <!-- 星级评分 -->
+            <view class="star-rating">
+                <view
+                    v-for="star in 5"
+                    :key="star"
+                    class="star-item"
+                    :class="{
+                        'is-active': star <= currentRating,
+                        'is-disabled': !canComment || isSubmitted
+                    }"
+                    @tap="handleStarClick(star)"
+                >
+                    <text class="star-icon" :class="star <= currentRating ? 'star-filled' : 'star-empty'">★</text>
+                </view>
+            </view>
+
+            <!-- 评分描述 -->
+            <view v-if="currentRating > 0" class="rating-desc">
+                <text class="rating-desc-text">{{ getRatingDesc(currentRating) }}</text>
+            </view>
+
+            <!-- 不可评价提示 -->
+            <view v-if="!canComment && !isSubmitted" class="no-permission">
+                <text class="no-permission-text">仅访客可评价</text>
+            </view>
+
+            <!-- 已评分状态 -->
+            <view v-else-if="isSubmitted" class="submitted-status">
+                <text class="submitted-text">✓ 已评分</text>
+            </view>
+
+            <!-- 提交按钮 -->
+            <button
+                v-else-if="canComment"
+                class="submit-btn"
+                :class="{ 'is-active': currentRating > 0 }"
+                :disabled="currentRating === 0 || submitting"
+                @tap="handleSubmit"
+            >
+                <text class="submit-btn-text">{{ submitting ? '提交中...' : '提交评分' }}</text>
+            </button>
+        </view>
+    </view>
+</template>
+
+<script setup lang="ts">
+import { ref, watch } from 'vue'
+
+interface Props {
+    roomId: string
+    initialRating?: number
+    canComment?: boolean  // 是否可以评价（当前用户是否为guestId）
+    title?: string
+}
+
+const props = withDefaults(defineProps<Props>(), {
+    initialRating: 0,
+    canComment: false,
+    title: '请为本次服务评分'
+})
+
+const emit = defineEmits<{
+    submit: [rating: number]
+}>()
+
+const currentRating = ref(props.initialRating)
+const submitting = ref(false)
+const isSubmitted = ref(props.initialRating > 0)
+
+// 监听 initialRating 变化
+watch(() => props.initialRating, (newVal) => {
+    currentRating.value = newVal
+    isSubmitted.value = newVal > 0
+})
+
+// 星级描述映射
+const ratingDescriptions = {
+    1: '非常不满意',
+    2: '不满意',
+    3: '一般',
+    4: '满意',
+    5: '非常满意'
+}
+
+const getRatingDesc = (rating: number): string => {
+    return ratingDescriptions[rating as keyof typeof ratingDescriptions] || ''
+}
+
+const handleStarClick = (star: number) => {
+    if (!props.canComment || isSubmitted.value) return
+    currentRating.value = star
+}
+
+const handleSubmit = () => {
+    if (currentRating.value === 0 || !props.canComment || isSubmitted.value) return
+
+    submitting.value = true
+    try {
+        emit('submit', currentRating.value)
+        isSubmitted.value = true
+    } finally {
+        submitting.value = false
+    }
+}
+</script>
+
+<style scoped lang="scss">
+@import './CommentMessageCard.scss';
+</style>

urbanLifelineWeb/packages/workcase_wechat/pages/chatRoom/chatRoom/chatRoom.scss

@@ -462,3 +462,25 @@
     font-size: 36rpx;
     color: #4b87ff;
 }
+// ==================== 系统消息样式 ====================
+.system-row {
+    justify-content: center;
+    margin-bottom: 48rpx;
+}
+
+.system-message-container {
+    display: flex;
+    flex-direction: column;
+    align-items: center;
+    gap: 16rpx;
+    max-width: 80%;
+}
+
+.system-message-text {
+    padding: 16rpx 32rpx;
+    background: rgba(148, 163, 184, 0.15);
+    border-radius: 32rpx;
+    font-size: 26rpx;
+    color: #64748b;
+    text-align: center;
+}

urbanLifelineWeb/packages/workcase_wechat/pages/chatRoom/chatRoom/chatRoom.uvue

@@ -54,8 +54,31 @@
 				<text class="loading-more-text">没有更多消息了</text>
 			</view>
 			<view class="message-list">
-				<view class="message-item" v-for="msg in messages" :key="msg.messageId"
+				<view class="message-item" v-for="msg in messages" :key="msg.messageId">
-					:class="msg.senderType === 'guest' ? 'self' : 'other'">
+					<!-- 系统消息（居中显示） -->
+					<view class="message-row system-row" v-if="msg.senderType === 'system'">
+						<view class="system-message-container">
+							<!-- 评分消息卡片 -->
+							<template v-if="msg.messageType === 'comment'">
+								<CommentMessageCard
+									:room-id="roomId"
+									:can-comment="getCanComment()"
+									:initial-rating="commentLevel"
+									@submit="handleCommentSubmit"
+								/>
+							</template>
+							<!-- 其他系统消息 -->
+							<template v-else>
+								<view class="system-message-text">
+									<text>{{ msg.content }}</text>
+								</view>
+							</template>
+							<text class="message-time">{{ formatTime(msg.sendTime) }}</text>
+						</view>
+					</view>
+
+					<!-- 普通用户/客服消息 -->
+					<view v-else :class="msg.senderType === 'guest' ? 'self' : 'other'">
 					<!-- 对方消息（左侧） -->
 					<view class="message-row other-row" v-if="msg.senderType !== 'guest'">
 						<view>
@@ -95,6 +118,7 @@
 							<text class="avatar-text">我</text>
 						</view>
 					</view>
+					</view>
 				</view>
 			</view>
 		</scroll-view>
@@ -120,6 +144,7 @@
 import { ref, reactive, computed, nextTick, onMounted, onUnmounted, watch } from 'vue'
 import { onShow } from '@dcloudio/uni-app'
 import MeetingCard from '../../meeting/meetingCard/MeetingCard.uvue'
+import CommentMessageCard from './CommentMessageCard/CommentMessageCard.uvue'
 import type { ChatRoomMessageVO, CustomerVO, ChatMemberVO, TbChatRoomMessageDTO, VideoMeetingVO } from '@/types/workcase'
 import { workcaseChatAPI } from '@/api/workcase'
 import { wsClient } from '@/utils/websocket'
@@ -130,6 +155,8 @@ const headerTotalHeight = ref<number>(88)
 const roomId = ref<string>('')
 const workcaseId = ref<string>('')
 const roomName = ref<string>('聊天室')
+const guestId = ref<string>('')  // 聊天室访客ID
+const commentLevel = ref<number>(0)  // 已有评分
 const inputText = ref<string>('')
 const scrollTop = ref<number>(0)
 const loading = ref<boolean>(false)
@@ -211,6 +238,9 @@ const totalMembers = computed<MemberDisplay[]>(() => {
 	return Array.from(memberMap.values())
 })
 
+function getCanComment(): boolean {
+	return currentUserId.value === guestId.value
+}
 // 生命周期
 onMounted(() => {
 	const windowInfo = uni.getWindowInfo()
@@ -280,6 +310,8 @@ async function refreshChatRoomInfo() {
 		if (roomRes.success && roomRes.data) {
 			roomName.value = roomRes.data.roomName || '聊天室'
 			workcaseId.value = roomRes.data.workcaseId || ''
+			guestId.value = roomRes.data.guestId || ''
+			commentLevel.value = roomRes.data.commentLevel || 0
 			messageTotal.value = roomRes.data.messageCount || 0
 		}
 	} catch (e) {
@@ -311,7 +343,9 @@ async function loadChatRoom() {
 		if (roomRes.success && roomRes.data) {
 			roomName.value = roomRes.data.roomName || '聊天室'
 			workcaseId.value = roomRes.data.workcaseId || ''
+			guestId.value = roomRes.data.guestId || ''
 			messageTotal.value = roomRes.data.messageCount || 0
+			commentLevel.value = roomRes.data.commentLevel!
 		}
 		// 后端是降序查询，page1是最新消息
 		currentPage.value = 1
@@ -644,6 +678,31 @@ async function handleJoinMeeting(meetingId: string) {
 	}
 }
 
+// 处理评分提交
+async function handleCommentSubmit(rating: number) {
+	console.log('[handleCommentSubmit] 提交评分:', rating)
+	try {
+		const result = await workcaseChatAPI.submitComment(roomId.value, rating)
+		if (result.success) {
+			uni.showToast({
+				title: '感谢您的评分！',
+				icon: 'success'
+			})
+		} else {
+			uni.showToast({
+				title: result.message || '评分提交失败',
+				icon: 'none'
+			})
+		}
+	} catch (error) {
+		console.error('[handleCommentSubmit] 评分提交失败:', error)
+		uni.showToast({
+			title: '评分提交失败，请稍后重试',
+			icon: 'none'
+		})
+	}
+}
+
 // 返回上一页
 function goBack() {
 	uni.navigateBack()

urbanLifelineWeb/packages/workcase_wechat/types/workcase/chatRoom.ts

@@ -13,6 +13,7 @@ export interface TbChatRoomDTO extends BaseDTO {
     roomType?: string
     status?: string
     guestId?: string
+    commentLevel?: number
     guestName?: string
     aiSessionId?: string
     currentAgentId?: string
@@ -163,6 +164,7 @@ export interface ChatRoomVO extends BaseVO {
     roomType?: string
     status?: string
     guestId?: string
+    commentLevel?: string
     guestName?: string
     aiSessionId?: string
     currentAgentId?: string