小程序聊天查询

This commit is contained in:
2025-12-23 18:57:41 +08:00
parent d3ef2f0d60
commit a7897c67e5
11 changed files with 470 additions and 287 deletions

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@@ -45,170 +45,6 @@ const BASE_URL = 'http://localhost:8180'
export const workcaseChatAPI = {
baseUrl: '/urban-lifeline/workcase/chat',
// ====================== AI对话管理 ======================
/**
* 创建对话
* @param param agentId和userId必传
*/
createChat(param: CreateChatParam): Promise<ResultDomain<TbChat>> {
return request<TbChat>({ url: this.baseUrl, method: 'POST', data: param })
},
/**
* 更新对话
*/
updateChat(chat: TbChat): Promise<ResultDomain<TbChat>> {
return request<TbChat>({ url: this.baseUrl, method: 'PUT', data: chat })
},
/**
* 查询对话列表
* @param param userId必传
*/
getChatList(param: ChatListParam): Promise<ResultDomain<TbChat[]>> {
return request<TbChat[]>({ url: `${this.baseUrl}/list`, method: 'POST', data: param })
},
/**
* 获取对话消息列表
* @param param chatId必传
*/
getChatMessageList(param: ChatMessageListParam): Promise<ResultDomain<TbChatMessage[]>> {
return request<TbChatMessage[]>({ url: `${this.baseUrl}/message/list`, method: 'POST', data: param })
},
/**
* 准备流式对话会话
* @param param chatId和message必传
*/
prepareChatMessageSession(param: PrepareChatParam): Promise<ResultDomain<string>> {
return request<string>({ url: `${this.baseUrl}/prepare`, method: 'POST', data: param })
},
/**
* 流式对话SSE- 返回EventSource URL
*/
getStreamUrl(sessionId: string): string {
return `${this.baseUrl}/stream/${sessionId}`
},
/**
* 建立SSE流式对话连接
* @param sessionId 会话ID必传
* @param callbacks 回调函数
* @returns SSETask 可用于中止请求
*/
streamChat(sessionId: string, callbacks: SSECallbacks): SSETask {
const url = `${BASE_URL}${this.baseUrl}/stream/${sessionId}`
const token = uni.getStorageSync('token') || ''
const requestTask = uni.request({
url: url,
method: 'GET',
header: {
'Accept': 'text/event-stream',
'Authorization': token ? `Bearer ${token}` : ''
},
enableChunked: true,
success: (res: any) => {
console.log('SSE请求完成:', res)
// 处理非200状态码
if (res.statusCode !== 200) {
console.error('SSE请求状态码异常:', res.statusCode)
let errorMsg = '抱歉,服务暂时不可用,请稍后重试。'
if (res.statusCode === 401) {
errorMsg = '登录已过期,请重新登录。'
} else if (res.statusCode === 403) {
errorMsg = '无权限访问,请联系管理员。'
} else if (res.statusCode === 404) {
errorMsg = '会话不存在或已过期,请重新发起对话。'
} else if (res.statusCode >= 500) {
errorMsg = '服务器异常,请稍后重试。'
}
callbacks.onError?.(errorMsg)
}
callbacks.onComplete?.()
},
fail: (err: any) => {
console.error('SSE请求失败:', err)
callbacks.onError?.('网络连接失败,请稍后重试。')
callbacks.onComplete?.()
}
})
// 监听分块数据
requestTask.onChunkReceived((res: any) => {
try {
const decoder = new TextDecoder('utf-8')
const text = decoder.decode(new Uint8Array(res.data))
const lines = text.split('\n')
for (const line of lines) {
if (line.startsWith('data:')) {
const dataStr = line.substring(5).trim()
if (dataStr && dataStr !== '[DONE]') {
try {
const data: SSEMessageData = JSON.parse(dataStr)
const event = data.event
if (event === 'message' || event === 'agent_message') {
callbacks.onMessage?.(data)
} else if (event === 'message_end') {
callbacks.onEnd?.(data.task_id || '')
} else if (event === 'error') {
callbacks.onError?.(data.message || '发生错误,请稍后重试。')
}
} catch (e) {
console.log('解析SSE数据失败:', dataStr)
}
}
}
}
} catch (e) {
console.error('处理分块数据失败:', e)
}
})
return {
abort: () => {
requestTask.abort()
}
}
},
/**
* 停止对话
* @param param taskId, agentId, userId必传
*/
stopChat(param: StopChatParam): Promise<ResultDomain<boolean>> {
return request<boolean>({ url: `${this.baseUrl}/stop/${param.taskId}`, method: 'POST', data: param })
},
/**
* 评价对话消息
* @param param agentId, chatId, messageId, comment, userId必传
*/
commentChatMessage(param: CommentMessageParam): Promise<ResultDomain<boolean>> {
return request<boolean>({ url: `${this.baseUrl}/comment?messageId=${param.messageId}&comment=${param.comment}`, method: 'POST', data: param })
},
// ====================== 对话分析 ======================
/**
* 分析对话AI预填工单信息
*/
analyzeChat(chatId: string): Promise<ResultDomain<TbWorkcaseDTO>> {
return request<TbWorkcaseDTO>({ url: `${this.baseUrl}/analyze/${chatId}`, method: 'GET' })
},
/**
* 总结对话
*/
summaryChat(chatId: string): Promise<ResultDomain<TbWorkcaseDTO>> {
return request<TbWorkcaseDTO>({ url: `${this.baseUrl}/summary/${chatId}`, method: 'POST' })
},
// ====================== ChatRoom聊天室管理 ======================
/**
@@ -326,7 +162,7 @@ export const workcaseChatAPI = {
* 更新客服在线状态
*/
updateCustomerServiceStatus(userId: string, status: string): Promise<ResultDomain<boolean>> {
return request<boolean>({ url: `${this.baseUrl}/customer-service/${userId}/status?status=${status}`, method: 'POST' })
return request<boolean>({ url: `${this.baseUrl}/customer-service/${userId}/status/${status}`, method: 'POST' })
},
/**

View File

@@ -238,11 +238,11 @@
}
.submit-btn {
background-color: #5B8FF9;
color: #FFFFFF;
background-color: #5B8FF9;
color: #FFFFFF;
}
.submit-btn[disabled] {
background-color: #CCCCCC;
color: #999999;
.submit-btn.is-disabled {
background-color: #CCCCCC;
color: #999999;
}

View File

@@ -62,7 +62,7 @@
<view class="creator-footer">
<button class="cancel-btn" @tap="onCancel">取消</button>
<button class="submit-btn" @tap="onSubmit" :disabled="!canSubmit">提交工单</button>
<button class="submit-btn" :class="{ 'is-disabled': !canSubmit }" @tap="onSubmit" :disabled="!canSubmit">提交工单</button>
</view>
</view>
</view>

View File

@@ -58,9 +58,9 @@
justify-content: flex-end;
gap: 6px;
// 小程序需要为右侧胶囊按钮留出空间
/* #ifdef MP-WEIXIN */
padding-right: 100px;
/* #endif */
// /* #ifdef MP-WEIXIN */
// padding-right: 100px;
// /* #endif */
}
.nav-btn {
@@ -100,11 +100,185 @@
color: #fff;
}
.chat-area {
// 工具栏(人员数量 + 按钮)
.room-toolbar {
position: fixed;
left: 0;
right: 0;
height: 44px;
background: #fff;
display: flex;
flex-direction: row;
align-items: center;
justify-content: space-between;
padding: 0 24rpx;
box-sizing: border-box;
z-index: 99;
border-bottom: 1rpx solid #f0f0f0;
}
.member-count {
padding: 8rpx 20rpx;
border: 2rpx solid #ff4d4f;
border-radius: 8rpx;
}
.member-count-text {
font-size: 24rpx;
color: #ff4d4f;
font-weight: 500;
}
.toolbar-right {
display: flex;
flex-direction: row;
align-items: center;
gap: 16rpx;
}
.toolbar-btn {
display: flex;
flex-direction: row;
align-items: center;
justify-content: center;
padding: 8rpx 24rpx;
height: 56rpx;
border: 2rpx solid #ff4d4f;
border-radius: 8rpx;
background: #fff;
box-sizing: border-box;
margin: 0;
line-height: 1;
}
.toolbar-btn::after {
border: none;
}
.toolbar-btn-text {
color: #ff4d4f;
font-size: 24rpx;
font-weight: 500;
line-height: 1;
}
.toolbar-btn.meeting-btn {
background: #fff;
border-color: #ff4d4f;
}
.toolbar-btn.meeting-btn .meeting-text {
color: #ff4d4f;
}
// 人员弹窗
.members-popup-mask {
position: fixed;
top: 0;
left: 0;
right: 0;
bottom: 0;
background: rgba(0, 0, 0, 0.3);
z-index: 200;
}
.members-popup {
position: absolute;
left: 24rpx;
width: 300rpx;
background: #fff;
border-radius: 16rpx;
box-shadow: 0 8rpx 32rpx rgba(0, 0, 0, 0.15);
padding: 16rpx 0;
max-height: 400rpx;
overflow-y: auto;
}
.members-list {
display: flex;
flex-direction: column;
}
.member-item {
display: flex;
flex-direction: row;
align-items: center;
padding: 16rpx 24rpx;
gap: 16rpx;
}
.member-avatar {
width: 56rpx;
height: 56rpx;
border-radius: 50%;
background: linear-gradient(145deg, #e8f7ff 0%, #c5e4ff 100%);
display: flex;
align-items: center;
justify-content: center;
flex-shrink: 0;
}
.member-avatar-text {
font-size: 24rpx;
font-weight: 600;
color: #173294;
}
.member-name {
flex: 1;
margin-top: 176rpx;
font-size: 26rpx;
color: #333;
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
}
.member-status {
width: 16rpx;
height: 16rpx;
border-radius: 50%;
flex-shrink: 0;
}
.member-status.online {
background: #52c41a;
}
.member-status.offline {
background: #d9d9d9;
}
.members-empty {
padding: 32rpx 24rpx;
display: flex;
align-items: center;
justify-content: center;
}
.members-empty-text {
font-size: 26rpx;
color: #999;
}
.loading-more {
padding: 20rpx;
display: flex;
align-items: center;
justify-content: center;
}
.loading-more-text {
font-size: 24rpx;
color: #999;
}
.chat-area {
position: fixed;
left: 0;
right: 0;
bottom: 120rpx;
padding: 24rpx;
padding-bottom: 180rpx;
overflow-y: auto;
}
.message-list {

View File

@@ -9,21 +9,52 @@
<view class="nav-back-icon"></view>
</view>
<text class="nav-title">{{ roomName }}</text>
<view class="nav-right">
<button class="nav-btn" @tap="handleWorkcaseAction">
<text class="nav-btn-text">{{ workcaseId ? '查看工单' : '创建工单' }}</text>
</view>
<!-- 聊天室人员和操作 -->
<view class="room-toolbar" :style="{ top: headerPaddingTop + 44 + 'px' }">
<view class="member-count" @tap="showMembers = !showMembers">
<text class="member-count-text">{{ totalMembers.length > 0 ? totalMembers.length + ' 人在线' : '暂无人员' }}</text>
</view>
<view class="toolbar-right">
<button class="toolbar-btn" @tap="handleWorkcaseAction">
<text class="toolbar-btn-text">{{ workcaseId ? '查看工单' : '创建工单' }}</text>
</button>
<button class="nav-btn meeting-btn" @tap="startMeeting">
<text class="nav-btn-text meeting-text">发起会议</text>
<button class="toolbar-btn meeting-btn" @tap="startMeeting">
<text class="toolbar-btn-text meeting-text">发起会议</text>
</button>
</view>
</view>
<!-- 弹窗显示人员列表和在线情况 -->
<view v-if="showMembers" class="members-popup-mask" @tap="showMembers = false">
<view class="members-popup" :style="{ top: headerPaddingTop + 88 + 'px' }" @tap.stop>
<view class="members-list">
<view v-if="totalMembers.length === 0" class="members-empty">
<text class="members-empty-text">暂无人员在线</text>
</view>
<view v-else class="member-item" v-for="member in totalMembers" :key="member.oderId">
<view class="member-avatar">
<text class="member-avatar-text">{{ member.userName?.charAt(0) || '客' }}</text>
</view>
<text class="member-name">{{ member.userName || '未知' }}</text>
<view class="member-status" :class="member.isOnline ? 'online' : 'offline'"></view>
</view>
</view>
</view>
</view>
<!-- 聊天消息区域 -->
<scroll-view class="chat-area" scroll-y="true" :scroll-top="scrollTop"
:style="{ marginTop: headerTotalHeight + 'px' }">
:style="{ top: (headerPaddingTop + 88) + 'px' }"
@scrolltoupper="loadMoreMessages"
upper-threshold="50">
<!-- 加载更多提示 -->
<view v-if="loadingMore" class="loading-more">
<text class="loading-more-text">加载中...</text>
</view>
<view v-else-if="!hasMore" class="loading-more">
<text class="loading-more-text">没有更多消息了</text>
</view>
<view class="message-list">
<view class="message-item" v-for="(msg, index) in messages" :key="index"
<view class="message-item" v-for="msg in messages" :key="msg.messageId"
:class="msg.senderType === 'guest' ? 'self' : 'other'">
<!-- 对方消息(左侧) -->
<view class="message-row other-row" v-if="msg.senderType !== 'guest'">
@@ -77,9 +108,10 @@
</template>
<script setup lang="ts">
import { ref, nextTick, onMounted } from 'vue'
import { ref, reactive, computed, nextTick, onMounted } from 'vue'
import WorkcaseCreator from '@/components/WorkcaseCreator/WorkcaseCreator.uvue'
import type { ChatRoomMessageVO } from '@/types/workcase'
import type { ChatRoomMessageVO, CustomerVO, ChatMemberVO, TbChatRoomMessageDTO } from '@/types/workcase'
import { workcaseChatAPI } from '@/api/workcase'
// 响应式数据
const headerPaddingTop = ref<number>(44)
@@ -90,55 +122,82 @@ const roomName = ref<string>('聊天室')
const inputText = ref<string>('')
const scrollTop = ref<number>(0)
const showWorkcaseCreator = ref<boolean>(false)
const loading = ref<boolean>(false)
const sending = ref<boolean>(false)
const loadingMore = ref<boolean>(false)
const currentPage = ref<number>(1)
const hasMore = ref<boolean>(true)
// 用户信息从storage获取
const currentUserId = ref<string>('')
const currentUserName = ref<string>('我')
function loadUserInfo() {
try {
const userInfo = uni.getStorageSync('userInfo')
if (userInfo) {
const user = typeof userInfo === 'string' ? JSON.parse(userInfo) : userInfo
currentUserId.value = user.userId || user.id || ''
currentUserName.value = user.username || user.nickName || '我'
}
} catch (e) {
console.error('获取用户信息失败:', e)
}
}
// 消息列表
const messages = ref<ChatRoomMessageVO[]>([
{
messageId: '1',
roomId: 'room001',
senderId: 'agent001',
senderType: 'agent',
senderName: '客服小张',
content: '您好,我是客服小张,请问有什么可以帮助您的?',
sendTime: '2024-12-17 16:00:00'
},
{
messageId: '2',
roomId: 'room001',
senderId: 'guest001',
senderType: 'guest',
senderName: '李经理',
content: '我们的设备出现了控制系统故障,无法正常启动',
sendTime: '2024-12-17 16:02:00'
},
{
messageId: '3',
roomId: 'room001',
senderId: 'agent001',
senderType: 'agent',
senderName: '客服小张',
content: '好的,请问是哪个型号的设备?能否提供一下设备序列号?',
sendTime: '2024-12-17 16:03:00'
},
{
messageId: '4',
roomId: 'room001',
senderId: 'guest001',
senderType: 'guest',
senderName: '李经理',
content: '型号是TH-500GF序列号是TH20230501001',
sendTime: '2024-12-17 16:05:00'
},
{
messageId: '5',
roomId: 'room001',
senderId: 'agent001',
senderType: 'agent',
senderName: '客服小张',
content: '好的,我已经记录了您的问题。建议您创建一个工单,我们会安排工程师尽快上门处理。',
sendTime: '2024-12-17 16:08:00'
const messages = reactive<ChatRoomMessageVO[]>([])
// 所有默认客服
const defaultWorkers = reactive<CustomerVO[]>([])
async function loadDefaultWorkers() {
const res = await workcaseChatAPI.getAvailableCustomerServices()
if(res.success && res.dataList) {
defaultWorkers.splice(0, defaultWorkers.length, ...res.dataList)
}
])
}
// 查询进入聊天室的人员, 包含了访客
const chatMembers = reactive<ChatMemberVO[]>([])
async function loadChatMembers() {
const res = await workcaseChatAPI.getChatRoomMemberList(roomId.value)
if(res.success && res.dataList) {
chatMembers.splice(0, chatMembers.length, ...res.dataList)
}
}
const showMembers = ref(false)
// 计算聊天室人数: 默认客服转成ChatMemberVO + 进入聊天室的人员,去重,进入聊天室的人员是在线状态
interface MemberDisplay {
oderId: string
userId: string
userName: string
isOnline: boolean
}
const totalMembers = computed<MemberDisplay[]>(() => {
const memberMap = new Map<string, MemberDisplay>()
// 先添加默认客服(离线状态)
defaultWorkers.forEach((worker, index) => {
memberMap.set(worker.userId || '', {
oderId: `worker-${index}`,
userId: worker.userId || '',
userName: worker.username || '客服',
isOnline: false
})
})
// 再添加聊天室成员(在线状态),覆盖同一用户
chatMembers.forEach((member, index) => {
memberMap.set(member.userId || '', {
oderId: member.memberId || `member-${index}`,
userId: member.userId || '',
userName: member.userName || '未知',
isOnline: true
})
})
return Array.from(memberMap.values())
})
// 生命周期
onMounted(() => {
@@ -169,15 +228,107 @@ onMounted(() => {
workcaseId.value = currentPage.options.workcaseId || ''
}
loadUserInfo()
loadChatRoom()
scrollToBottom()
loadDefaultWorkers()
loadChatMembers()
})
// 加载聊天室
function loadChatRoom() {
console.log('加载聊天室:', roomId.value)
// TODO: 调用 workcaseChatAPI.getChatRoomById() 获取聊天室信息
// TODO: 调用 workcaseChatAPI.getChatMessagePage() 获取消息列表
const PAGE_SIZE = 5
const messageTotal = ref<number>(0)
async function loadChatRoom() {
if (!roomId.value) return
loading.value = true
try {
// 获取聊天室信息
const roomRes = await workcaseChatAPI.getChatRoomById(roomId.value)
if (roomRes.success && roomRes.data) {
roomName.value = roomRes.data.roomName || '聊天室'
workcaseId.value = roomRes.data.workcaseId || ''
messageTotal.value = roomRes.data.messageCount || 0
}
// 后端是降序查询page1是最新消息
currentPage.value = 1
hasMore.value = true // 默认有更多loadMessages中会根据实际情况更新
// 获取消息列表
await loadMessages()
} catch (e) {
console.error('加载聊天室失败:', e)
} finally {
loading.value = false
}
}
// 加载消息列表后端降序page1是最新消息需要反转显示
async function loadMessages() {
console.log('[loadMessages] 开始加载, currentPage:', currentPage.value, 'roomId:', roomId.value)
if (!roomId.value) return
try {
const msgRes = await workcaseChatAPI.getChatMessagePage({
filter: { roomId: roomId.value },
pageParam: { page: currentPage.value, pageSize: PAGE_SIZE }
})
console.log('[loadMessages] 响应:', msgRes)
if (msgRes.success && msgRes.dataList) {
const pageInfo = msgRes.pageDomain?.pageParam
const actualTotalPages = pageInfo?.totalPages || 1
hasMore.value = actualTotalPages > currentPage.value
console.log('[loadMessages] pageInfo:', pageInfo, 'actualTotalPages:', actualTotalPages, 'hasMore:', hasMore.value)
// 后端降序返回,需要反转后显示(早的在上,新的在下)
const reversedList = [...msgRes.dataList].reverse()
messages.splice(0, messages.length, ...reversedList)
console.log('[loadMessages] 加载完成, 消息数:', messages.length)
nextTick(() => scrollToBottom())
}
} catch (e) {
console.error('加载消息列表失败:', e)
}
}
// 加载更多历史消息(滚动到顶部触发,加载下一页更早的消息)
async function loadMoreMessages() {
console.log('[loadMoreMessages] 触发, roomId:', roomId.value, 'loadingMore:', loadingMore.value, 'hasMore:', hasMore.value, 'currentPage:', currentPage.value)
if (!roomId.value || loadingMore.value || !hasMore.value) {
console.log('[loadMoreMessages] 跳过加载 - roomId:', !roomId.value, 'loadingMore:', loadingMore.value, '!hasMore:', !hasMore.value)
return
}
// 加载下一页(更早的消息)
const nextPage = currentPage.value + 1
console.log('[loadMoreMessages] 准备加载页:', nextPage)
loadingMore.value = true
try {
const msgRes = await workcaseChatAPI.getChatMessagePage({
filter: { roomId: roomId.value },
pageParam: { page: nextPage, pageSize: PAGE_SIZE }
})
console.log('[loadMoreMessages] 响应:', msgRes)
if (msgRes.success && msgRes.dataList && msgRes.dataList.length > 0) {
const pageInfo = msgRes.pageDomain?.pageParam
const actualTotalPages = pageInfo?.totalPages || 1
console.log('[loadMoreMessages] pageInfo:', pageInfo, 'actualTotalPages:', actualTotalPages)
currentPage.value = nextPage
hasMore.value = actualTotalPages > currentPage.value
console.log('[loadMoreMessages] 更新后 currentPage:', currentPage.value, 'hasMore:', hasMore.value)
// 后端降序返回,反转后插入到列表前面
const reversedList = [...msgRes.dataList].reverse()
messages.unshift(...reversedList)
console.log('[loadMoreMessages] 加载完成, 消息数:', messages.length)
} else {
console.log('[loadMoreMessages] 没有更多数据')
hasMore.value = false
}
} catch (e) {
console.error('加载更多消息失败:', e)
} finally {
loadingMore.value = false
}
}
// 格式化时间(兼容 iOS
@@ -191,28 +342,63 @@ function formatTime(time?: string): string {
}
// 发送消息
function sendMessage() {
async function sendMessage() {
const text = inputText.value.trim()
if (!text) return
if (!text || sending.value) return
const newMsg: ChatRoomMessageVO = {
messageId: Date.now().toString(),
sending.value = true
const tempId = Date.now().toString()
// 先添加临时消息到界面
const tempMsg: ChatRoomMessageVO = {
messageId: tempId,
roomId: roomId.value,
senderId: 'guest001',
senderId: currentUserId.value,
senderType: 'guest',
senderName: '我',
senderName: currentUserName.value,
content: text,
sendTime: new Date().toISOString()
sendTime: new Date().toISOString(),
status: 'sending'
}
messages.value.push(newMsg)
messages.push(tempMsg)
inputText.value = ''
nextTick(() => scrollToBottom())
nextTick(() => {
scrollToBottom()
})
// TODO: 调用 workcaseChatAPI.sendMessage() 发送消息
try {
// 调用API发送消息
const msgDTO: TbChatRoomMessageDTO = {
roomId: roomId.value,
senderId: currentUserId.value,
senderType: 'guest',
senderName: currentUserName.value,
messageType: 'text',
content: text
}
const res = await workcaseChatAPI.sendMessage(msgDTO)
if (res.success && res.data) {
// 更新临时消息为真实消息
const idx = messages.findIndex(m => m.messageId === tempId)
if (idx !== -1) {
messages[idx] = { ...res.data, status: 'sent' }
}
} else {
// 发送失败,标记状态
const idx = messages.findIndex(m => m.messageId === tempId)
if (idx !== -1) {
messages[idx].status = 'failed'
}
uni.showToast({ title: res.message || '发送失败', icon: 'none' })
}
} catch (e) {
console.error('发送消息失败:', e)
const idx = messages.findIndex(m => m.messageId === tempId)
if (idx !== -1) {
messages[idx].status = 'failed'
}
uni.showToast({ title: '发送失败', icon: 'none' })
} finally {
sending.value = false
}
}
// 滚动到底部