gateway tomcat去除

2025-12-22 17:03:37 +08:00
parent e09817015e
commit b023bec261
55 changed files with 1926 additions and 260 deletions
--- a/urbanLifelineServ/.bin/database/postgres/sql/createTableWorkcase.sql
+++ b/urbanLifelineServ/.bin/database/postgres/sql/createTableWorkcase.sql
@@ -63,7 +63,7 @@ CREATE TABLE workcase.tb_chat_room_member(
    member_id          VARCHAR(50)   NOT NULL,                         -- 成员记录ID
    room_id            VARCHAR(50)   NOT NULL,                         -- 聊天室ID
    user_id            VARCHAR(50)   NOT NULL,                         -- 用户ID（来客ID或员工ID）
-    user_type          VARCHAR(20)   NOT NULL,                         -- 用户类型：guest-来客 stuff-客服 ai-AI助手
+    user_type          VARCHAR(20)   NOT NULL,                         -- 用户类型：guest-来客 staff-客服 ai-AI助手
    user_name          VARCHAR(100)  NOT NULL,                         -- 用户名称
    status             VARCHAR(20)   NOT NULL DEFAULT 'active',        -- 状态：active-活跃 left-已离开 removed-被移除
    unread_count       INTEGER       NOT NULL DEFAULT 0,               -- 该成员的未读消息数
--- a/urbanLifelineServ/.bin/database/postgres/sql/initDataPermission.sql
+++ b/urbanLifelineServ/.bin/database/postgres/sql/initDataPermission.sql
@@ -30,8 +30,8 @@ INSERT INTO sys.tb_sys_role (
 ('ROLE-0003', 'role_user', '普通用户', '系统普通用户角色', 
 'global', NULL, true, 'system', NULL, now(), false),

-- 访客（全局）
-('ROLE-0004', 'role_guest', '访客', '系统访客角色，仅限查看基础信息', 
+-- 访客（全局）- 注册用户默认角色，具备客服聊天和工单的所有接口权限
+('ROLE-0004', 'role_guest', '访客', '访客角色，具备客服聊天和工单的所有接口权限', 
 'global', NULL, true, 'system', NULL, now(), false);

 -- =============================
@@ -138,7 +138,30 @@ INSERT INTO sys.tb_sys_permission (
 ('PERM-0624', 'perm_workcase_tickets', '工单管理', 'workcase:tickets:view', '访问工单管理', 'module_workcase', true, 'system', NULL, now(), false),
 ('PERM-0625', 'perm_workcase_conversation', '对话数据', 'workcase:conversation:view', '访问对话数据管理', 'module_workcase', true, 'system', NULL, now(), false),
 ('PERM-0626', 'perm_workcase_agent', '智能体管理', 'workcase:agent:view', '访问智能体管理', 'module_workcase', true, 'system', NULL, now(), false),
-('PERM-0627', 'perm_workcase_log', '日志管理', 'workcase:log:view', '访问日志管理', 'module_workcase', true, 'system', NULL, now(), false);
+('PERM-0627', 'perm_workcase_log', '日志管理', 'workcase:log:view', '访问日志管理', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0628', 'perm_workcase_chatroom', '聊天室控制台', 'workcase:chatroom:view', '访问聊天室控制台', 'module_workcase', true, 'system', NULL, now(), false),
+
+-- Workcase 接口权限（访客用户可用）
+-- AI对话接口权限
+('PERM-0701', 'perm_workcase_chat_create', 'AI对话创建', 'workcase:chat:create', '创建对话', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0702', 'perm_workcase_chat_update', 'AI对话更新', 'workcase:chat:update', '更新对话', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0703', 'perm_workcase_chat_list', 'AI对话查询', 'workcase:chat:list', '查询对话列表', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0704', 'perm_workcase_chat_message', 'AI对话消息', 'workcase:chat:message', '获取对话消息列表', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0705', 'perm_workcase_chat_stream', 'AI流式对话', 'workcase:chat:stream', '流式对话接口', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0706', 'perm_workcase_chat_analyze', 'AI对话分析', 'workcase:chat:analyze', '分析对话生成工单信息', 'module_workcase', true, 'system', NULL, now(), false),
+-- 聊天室接口权限
+('PERM-0711', 'perm_workcase_room_create', '聊天室创建', 'workcase:room:create', '创建聊天室', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0712', 'perm_workcase_room_update', '聊天室更新', 'workcase:room:update', '更新聊天室', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0713', 'perm_workcase_room_close', '聊天室关闭', 'workcase:room:close', '关闭聊天室', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0714', 'perm_workcase_room_view', '聊天室查看', 'workcase:room:view', '查看聊天室', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0715', 'perm_workcase_room_member', '聊天室成员', 'workcase:room:member', '管理聊天室成员', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0716', 'perm_workcase_room_message', '聊天室消息', 'workcase:room:message', '发送和查看聊天室消息', 'module_workcase', true, 'system', NULL, now(), false),
+-- 工单接口权限
+('PERM-0721', 'perm_workcase_ticket_create', '工单创建', 'workcase:ticket:create', '创建工单', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0722', 'perm_workcase_ticket_update', '工单更新', 'workcase:ticket:update', '更新工单', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0723', 'perm_workcase_ticket_view', '工单查看', 'workcase:ticket:view', '查看工单详情和列表', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0724', 'perm_workcase_ticket_process', '工单处理', 'workcase:ticket:process', '工单处理过程管理', 'module_workcase', true, 'system', NULL, now(), false),
+('PERM-0725', 'perm_workcase_ticket_device', '工单设备', 'workcase:ticket:device', '工单设备管理', 'module_workcase', true, 'system', NULL, now(), false);
 -- =============================
 -- 5. 初始化视图（菜单）
 -- =============================
@@ -224,6 +247,9 @@ INSERT INTO sys.tb_sys_view (
 ('VIEW-W001', 'view_workcase_home', '智能客服', NULL, '/aichat', 'public/AIChat/AIChatView.vue', 'Home', 1, 
 'route', NULL, 'workcase', 'SubSidebarLayout', 10, '智能客服首页', 'system', now(), false),

+('VIEW-W002', 'view_workcase_chatroom', '聊天室控制台', NULL, '/chatroom', 'public/ChatRoom/ChatRoomView.vue', 'MessageSquare', 1, 
+ 'route', NULL, 'workcase', 'SubSidebarLayout', 20, '实时聊天室控制台', 'system', now(), false),
+
 -- 管理端视图（使用 SubSidebarLayout 布局）
 ('VIEW-W101', 'view_workcase_admin_overview', '数据概览', NULL, '/admin/overview', 'admin/overview/OverviewView.vue', 'BarChart3', 1, 
 'route', NULL, 'workcase', 'SubSidebarLayout', 110, '泰豪小电数据概览', 'system', now(), false),
@@ -308,17 +334,39 @@ INSERT INTO sys.tb_sys_role_permission (
 ('RP-U-0015', 'role_user', 'perm_message_view', 'system', NULL, now(), false),
 ('RP-U-0016', 'role_user', 'perm_config_view', 'system', NULL, now(), false);

-- 访客权限（仅查看 + 基础菜单访问）
+-- 访客权限（基础菜单 + workcase聊天和工单全部接口权限）
 INSERT INTO sys.tb_sys_role_permission (
  optsn, role_id, permission_id, creator, dept_path, create_time, deleted
 ) VALUES
 -- 平台基础菜单访问权限
 ('RP-G-0001', 'role_guest', 'perm_platform_home', 'system', NULL, now(), false),
 ('RP-G-0002', 'role_guest', 'perm_platform_chat', 'system', NULL, now(), false),
+('RP-G-0003', 'role_guest', 'perm_platform_workcase', 'system', NULL, now(), false),
 -- 系统功能权限（仅查看）
 ('RP-G-0011', 'role_guest', 'perm_user_view', 'system', NULL, now(), false),
 ('RP-G-0012', 'role_guest', 'perm_file_view', 'system', NULL, now(), false),
-('RP-G-0013', 'role_guest', 'perm_message_view', 'system', NULL, now(), false);
+('RP-G-0013', 'role_guest', 'perm_message_view', 'system', NULL, now(), false),
+-- Workcase AI对话接口权限
+('RP-G-0021', 'role_guest', 'perm_workcase_chat_create', 'system', NULL, now(), false),
+('RP-G-0022', 'role_guest', 'perm_workcase_chat_update', 'system', NULL, now(), false),
+('RP-G-0023', 'role_guest', 'perm_workcase_chat_list', 'system', NULL, now(), false),
+('RP-G-0024', 'role_guest', 'perm_workcase_chat_message', 'system', NULL, now(), false),
+('RP-G-0025', 'role_guest', 'perm_workcase_chat_stream', 'system', NULL, now(), false),
+('RP-G-0026', 'role_guest', 'perm_workcase_chat_analyze', 'system', NULL, now(), false),
+-- Workcase 聊天室接口权限
+('RP-G-0031', 'role_guest', 'perm_workcase_room_create', 'system', NULL, now(), false),
+('RP-G-0032', 'role_guest', 'perm_workcase_room_update', 'system', NULL, now(), false),
+('RP-G-0033', 'role_guest', 'perm_workcase_room_close', 'system', NULL, now(), false),
+('RP-G-0034', 'role_guest', 'perm_workcase_room_view', 'system', NULL, now(), false),
+('RP-G-0035', 'role_guest', 'perm_workcase_room_member', 'system', NULL, now(), false),
+('RP-G-0036', 'role_guest', 'perm_workcase_room_message', 'system', NULL, now(), false),
+('RP-G-0037', 'role_guest', 'perm_workcase_chatroom', 'system', NULL, now(), false),
+-- Workcase 工单接口权限
+('RP-G-0041', 'role_guest', 'perm_workcase_ticket_create', 'system', NULL, now(), false),
+('RP-G-0042', 'role_guest', 'perm_workcase_ticket_update', 'system', NULL, now(), false),
+('RP-G-0043', 'role_guest', 'perm_workcase_ticket_view', 'system', NULL, now(), false),
+('RP-G-0044', 'role_guest', 'perm_workcase_ticket_process', 'system', NULL, now(), false),
+('RP-G-0045', 'role_guest', 'perm_workcase_ticket_device', 'system', NULL, now(), false);

 -- =============================
 -- 7. 视图权限关联
@@ -345,10 +393,9 @@ INSERT INTO sys.tb_sys_view_permission (
 ('VP-P203', 'view_platform_admin_knowledge', 'perm_platform_admin_knowledge', 'system', NULL, now(), false),
 ('VP-P204', 'view_platform_admin_config', 'perm_platform_admin_config', 'system', NULL, now(), false),

-- Workcase服务用户端视图关联（使用同一个workcase访问权限）
+-- Workcase服务用户端视图关联
 ('VP-W001', 'view_workcase_home', 'perm_platform_workcase', 'system', NULL, now(), false),
-('VP-W002', 'view_workcase_list', 'perm_platform_workcase', 'system', NULL, now(), false),
-('VP-W003', 'view_workcase_detail', 'perm_platform_workcase', 'system', NULL, now(), false),
+('VP-W002', 'view_workcase_chatroom', 'perm_workcase_chatroom', 'system', NULL, now(), false),

 -- Workcase服务管理端视图关联
 ('VP-W101', 'view_workcase_admin_overview', 'perm_workcase_overview', 'system', NULL, now(), false),
--- a/urbanLifelineServ/.bin/database/postgres/sql/initDataWorkcase.sql
+++ b/urbanLifelineServ/.bin/database/postgres/sql/initDataWorkcase.sql
@@ -0,0 +1,6 @@
+-- 初始化聊天室人员
+-- user_admin
+INSERT INTO workcase.tb_chat_room_member(
+    optsn, member_id, room_id, user_id, user_type, user_name, status, unread_count, last_read_time, last_read_msg_id, join_time, leave_time, creator, create_time, update_time
+) VALUES
+('MEM-0001', 'member_admin', 'room_0001', 'user_admin', 'staff', '系统管理员', 'active', 0, null, null, now(), null, 'system', now(), null);
--- a/urbanLifelineServ/ai/pom.xml
+++ b/urbanLifelineServ/ai/pom.xml
@@ -104,6 +104,11 @@
            <groupId>com.squareup.okhttp3</groupId>
            <artifactId>okhttp-sse</artifactId>
        </dependency>
+        <!-- SpringDoc OpenAPI -->
+        <dependency>
+            <groupId>org.springdoc</groupId>
+            <artifactId>springdoc-openapi-starter-webmvc-ui</artifactId>
+        </dependency>
    </dependencies>

 </project>
--- a/urbanLifelineServ/apis/pom.xml
+++ b/urbanLifelineServ/apis/pom.xml
@@ -82,6 +82,35 @@
            <groupId>org.apache.dubbo</groupId>
            <artifactId>dubbo</artifactId>
        </dependency>
+        
+        <!-- Jakarta Servlet API (用于 HttpServletRequest 等) -->
+        <dependency>
+            <groupId>jakarta.servlet</groupId>
+            <artifactId>jakarta.servlet-api</artifactId>
+            <scope>provided</scope>
+        </dependency>
+        
+        <!-- Spring Web (用于 MultipartFile 等) -->
+        <dependency>
+            <groupId>org.springframework</groupId>
+            <artifactId>spring-web</artifactId>
+            <scope>provided</scope>
+        </dependency>
+        
+        <!-- Spring WebMVC (用于 SseEmitter 等) -->
+        <dependency>
+            <groupId>org.springframework</groupId>
+            <artifactId>spring-webmvc</artifactId>
+            <scope>provided</scope>
+        </dependency>
+        
+        <!-- Swagger/OpenAPI 注解 (用于 @Schema 等) -->
+        <dependency>
+            <groupId>io.swagger.core.v3</groupId>
+            <artifactId>swagger-annotations-jakarta</artifactId>
+            <version>2.2.36</version>
+            <scope>provided</scope>
+        </dependency>
    </dependencies>
            
 </project>
--- a/urbanLifelineServ/auth/pom.xml
+++ b/urbanLifelineServ/auth/pom.xml
@@ -59,6 +59,24 @@
                </exclusion>
            </exclusions>
        </dependency>
+        
+        <!-- Spring Boot Web -->
+        <dependency>
+            <groupId>org.springframework.boot</groupId>
+            <artifactId>spring-boot-starter-web</artifactId>
+            <exclusions>
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-logging</artifactId>
+                </exclusion>
+            </exclusions>
+        </dependency>
+        
+        <!-- SpringDoc OpenAPI -->
+        <dependency>
+            <groupId>org.springdoc</groupId>
+            <artifactId>springdoc-openapi-starter-webmvc-ui</artifactId>
+        </dependency>
    </dependencies>

 </project>
--- a/urbanLifelineServ/common/common-auth/src/main/java/org/xyzh/common/auth/config/GatewayAuthConfig.java
+++ b/urbanLifelineServ/common/common-auth/src/main/java/org/xyzh/common/auth/config/GatewayAuthConfig.java
@@ -100,14 +100,13 @@ public class GatewayAuthConfig {
            List<GrantedAuthority> authorities = new ArrayList<>();
            
            try {
-                String authHeader = request.getHeader("Authorization");
-                logger.info("Authorization header: {}", authHeader != null ? "Bearer ***" : "null");
+                String token = extractToken(request);
+                logger.debug("提取到Token: {}", token != null ? "***" : "null");
                
-                if (StringUtils.hasText(authHeader) && authHeader.startsWith(BEARER_PREFIX)) {
-                    String token = authHeader.substring(BEARER_PREFIX.length());
+                if (StringUtils.hasText(token)) {
                    String cacheKey = LOGIN_TOKEN_PREFIX + token;
                    LoginDomain login = redisService.get(cacheKey, LoginDomain.class);
-                    logger.info("Redis key: {}, login: {}", cacheKey, login != null ? "loaded" : "null");
+                    logger.debug("Redis key: {}, login: {}", cacheKey, login != null ? "loaded" : "null");
                    
                    if (login != null) {
                        if (login.getUserPermissions() != null) {
@@ -118,7 +117,7 @@ public class GatewayAuthConfig {
                                }
                            }
                        }
-                        logger.info("加载用户权限: {} 个", authorities.size());
+                        logger.debug("加载用户权限: {} 个", authorities.size());
                    }
                }
            } catch (Exception e) {
@@ -127,5 +126,25 @@ public class GatewayAuthConfig {
            
            return authorities;
        }
+
+        /**
+         * 从请求头或URL参数提取Token
+         */
+        private String extractToken(HttpServletRequest request) {
+            // 1. 优先从请求头获取
+            String authHeader = request.getHeader("Authorization");
+            if (StringUtils.hasText(authHeader) && authHeader.startsWith(BEARER_PREFIX)) {
+                return authHeader.substring(BEARER_PREFIX.length()).trim();
+            }
+            
+            // 2. 从URL参数获取（用于WebSocket连接）
+            String tokenParam = request.getParameter("token");
+            if (StringUtils.hasText(tokenParam)) {
+                logger.debug("从URL参数获取Token");
+                return tokenParam.trim();
+            }
+            
+            return null;
+        }
    }
 }
--- a/urbanLifelineServ/common/common-auth/src/main/java/org/xyzh/common/auth/filter/JwtAuthenticationFilter.java
+++ b/urbanLifelineServ/common/common-auth/src/main/java/org/xyzh/common/auth/filter/JwtAuthenticationFilter.java
@@ -127,7 +127,7 @@ public class JwtAuthenticationFilter extends OncePerRequestFilter {
            
            // 从Redis加载 LoginDomain，并将权限装配到 Spring Security 上下文
            if (redisService != null) {
-                Object obj = redisService.get(REDIS_LOGIN_PREFIX + userId);
+                Object obj = redisService.get(REDIS_LOGIN_PREFIX + token);
                if (obj instanceof LoginDomain loginDomain) {
                    // 组装权限码 authorities（已存在）
                    List<SimpleGrantedAuthority> permAuthorities = null;
--- a/urbanLifelineServ/common/common-dto/pom.xml
+++ b/urbanLifelineServ/common/common-dto/pom.xml
@@ -35,6 +35,14 @@
            <artifactId>common-utils</artifactId>
            <version>${urban-lifeline.version}</version>
        </dependency>
+        
+        <!-- Swagger/OpenAPI 注解 (用于 @Schema 等) -->
+        <dependency>
+            <groupId>io.swagger.core.v3</groupId>
+            <artifactId>swagger-annotations-jakarta</artifactId>
+            <version>2.2.36</version>
+            <scope>provided</scope>
+        </dependency>
    </dependencies>

 </project>
--- a/urbanLifelineServ/common/common-dto/src/main/java/org/xyzh/common/dto/sys/TbSysUserRoleDTO.java
+++ b/urbanLifelineServ/common/common-dto/src/main/java/org/xyzh/common/dto/sys/TbSysUserRoleDTO.java
@@ -23,4 +23,10 @@ public class TbSysUserRoleDTO extends BaseDTO {

    @Schema(description = "角色ID")
    private String roleId;
+
+    @Schema(description = "部门ID")
+    private String deptId;
+
+    @Schema(description = "部门全路径")
+    private String deptPath;
 }
--- a/urbanLifelineServ/common/common-utils/pom.xml
+++ b/urbanLifelineServ/common/common-utils/pom.xml
@@ -19,6 +19,25 @@
    </properties>

    <dependencies>
+        <!-- Jakarta Servlet API (用于 ServletUtils) -->
+        <dependency>
+            <groupId>jakarta.servlet</groupId>
+            <artifactId>jakarta.servlet-api</artifactId>
+            <scope>provided</scope>
+        </dependency>
+        
+        <!-- Spring Web (用于 FastJsonConfiguration) -->
+        <dependency>
+            <groupId>org.springframework</groupId>
+            <artifactId>spring-web</artifactId>
+            <scope>provided</scope>
+        </dependency>
+        <dependency>
+            <groupId>org.springframework</groupId>
+            <artifactId>spring-webmvc</artifactId>
+            <scope>provided</scope>
+        </dependency>
+        
        <!-- Apache POI for Excel -->
        <dependency>
            <groupId>org.apache.poi</groupId>
--- a/urbanLifelineServ/common/common-utils/src/main/java/org/xyzh/common/utils/config/FastJsonConfiguration.java
+++ b/urbanLifelineServ/common/common-utils/src/main/java/org/xyzh/common/utils/config/FastJsonConfiguration.java
@@ -2,7 +2,7 @@ package org.xyzh.common.utils.config;

 import com.alibaba.fastjson2.support.config.FastJsonConfig;
 import com.alibaba.fastjson2.support.spring6.http.converter.FastJsonHttpMessageConverter;
-import org.springframework.context.annotation.Bean;
+import org.springframework.boot.autoconfigure.condition.ConditionalOnClass;
 import org.springframework.context.annotation.Configuration;
 import org.springframework.http.MediaType;
 import org.springframework.http.converter.HttpMessageConverter;
@@ -20,6 +20,7 @@ import java.util.List;
 * @since 2025-11-28
 */
@Configuration
+@ConditionalOnClass(WebMvcConfigurer.class)
 public class FastJsonConfiguration implements WebMvcConfigurer {

    /**
--- a/urbanLifelineServ/common/pom.xml
+++ b/urbanLifelineServ/common/pom.xml
@@ -79,4 +79,24 @@
            </dependency>
        </dependencies>
    </dependencyManagement>
+    <dependencies>
+                <!-- Jakarta Servlet API (用于 ServletUtils) -->
+        <dependency>
+            <groupId>jakarta.servlet</groupId>
+            <artifactId>jakarta.servlet-api</artifactId>
+            <scope>provided</scope>
+        </dependency>
+        
+        <!-- Spring Web (用于 FastJsonConfiguration) -->
+        <dependency>
+            <groupId>org.springframework</groupId>
+            <artifactId>spring-web</artifactId>
+            <scope>provided</scope>
+        </dependency>
+        <dependency>
+            <groupId>org.springframework</groupId>
+            <artifactId>spring-webmvc</artifactId>
+            <scope>provided</scope>
+        </dependency>
+    </dependencies>
 </project>
--- a/urbanLifelineServ/file/pom.xml
+++ b/urbanLifelineServ/file/pom.xml
@@ -127,6 +127,12 @@
            <groupId>org.springframework.boot</groupId>
            <artifactId>spring-boot-starter-data-redis</artifactId>
        </dependency>
+        
+        <!-- SpringDoc OpenAPI -->
+        <dependency>
+            <groupId>org.springdoc</groupId>
+            <artifactId>springdoc-openapi-starter-webmvc-ui</artifactId>
+        </dependency>
    </dependencies>

    <build>
--- a/urbanLifelineServ/gateway/pom.xml
+++ b/urbanLifelineServ/gateway/pom.xml
@@ -18,6 +18,89 @@
        <maven.compiler.target>21</maven.compiler.target>
    </properties>

+    <!-- Gateway 是 WebFlux 应用，必须排除所有 Servlet/Tomcat 相关依赖 -->
+    <dependencyManagement>
+        <dependencies>
+            <!-- 覆盖父 pom 继承的 spring-boot-starter-web，设为 test scope 使其不参与编译和运行 -->
+            <dependency>
+                <groupId>org.springframework.boot</groupId>
+                <artifactId>spring-boot-starter-web</artifactId>
+                <version>${spring-boot.version}</version>
+                <scope>test</scope>
+                <exclusions>
+                    <exclusion>
+                        <groupId>*</groupId>
+                        <artifactId>*</artifactId>
+                    </exclusion>
+                </exclusions>
+            </dependency>
+            <!-- 覆盖父 pom 继承的 spring-boot-starter-security -->
+            <dependency>
+                <groupId>org.springframework.boot</groupId>
+                <artifactId>spring-boot-starter-security</artifactId>
+                <version>${spring-boot.version}</version>
+                <scope>test</scope>
+                <exclusions>
+                    <exclusion>
+                        <groupId>*</groupId>
+                        <artifactId>*</artifactId>
+                    </exclusion>
+                </exclusions>
+            </dependency>
+            <!-- 覆盖父 pom 继承的 springdoc -->
+            <dependency>
+                <groupId>org.springdoc</groupId>
+                <artifactId>springdoc-openapi-starter-webmvc-ui</artifactId>
+                <version>${springdoc.version}</version>
+                <scope>test</scope>
+                <exclusions>
+                    <exclusion>
+                        <groupId>*</groupId>
+                        <artifactId>*</artifactId>
+                    </exclusion>
+                </exclusions>
+            </dependency>
+            <!-- 排除 Tomcat -->
+            <dependency>
+                <groupId>org.springframework.boot</groupId>
+                <artifactId>spring-boot-starter-tomcat</artifactId>
+                <version>${spring-boot.version}</version>
+                <scope>test</scope>
+                <exclusions>
+                    <exclusion>
+                        <groupId>*</groupId>
+                        <artifactId>*</artifactId>
+                    </exclusion>
+                </exclusions>
+            </dependency>
+            <dependency>
+                <groupId>org.apache.tomcat.embed</groupId>
+                <artifactId>tomcat-embed-core</artifactId>
+                <version>10.1.48</version>
+                <scope>test</scope>
+            </dependency>
+            <dependency>
+                <groupId>org.apache.tomcat.embed</groupId>
+                <artifactId>tomcat-embed-el</artifactId>
+                <version>10.1.48</version>
+                <scope>test</scope>
+            </dependency>
+            <dependency>
+                <groupId>org.apache.tomcat.embed</groupId>
+                <artifactId>tomcat-embed-websocket</artifactId>
+                <version>10.1.48</version>
+                <scope>test</scope>
+            </dependency>
+            <!-- 排除 spring-webmvc -->
+            <dependency>
+                <groupId>org.springframework</groupId>
+                <artifactId>spring-webmvc</artifactId>
+                <version>${spring-framework.version}</version>
+                <scope>test</scope>
+            </dependency>
+        </dependencies>
+    </dependencyManagement>
+
    <dependencies>
        <!-- Spring Cloud Gateway -->
        <dependency>
@@ -81,24 +164,81 @@
        <dependency>
            <groupId>org.xyzh.common</groupId>
            <artifactId>common-auth</artifactId>
+            <exclusions>
+                <!-- 排除Tomcat，Gateway必须使用Netty -->
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-web</artifactId>
+                </exclusion>
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-tomcat</artifactId>
+                </exclusion>
+                <exclusion>
+                    <groupId>org.apache.tomcat.embed</groupId>
+                    <artifactId>tomcat-embed-core</artifactId>
+                </exclusion>
+            </exclusions>
        </dependency>

        <!-- Redis（用于Token验证、限流等） -->
        <dependency>
            <groupId>org.xyzh.common</groupId>
            <artifactId>common-redis</artifactId>
+            <exclusions>
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-web</artifactId>
+                </exclusion>
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-tomcat</artifactId>
+                </exclusion>
+                <exclusion>
+                    <groupId>org.apache.tomcat.embed</groupId>
+                    <artifactId>tomcat-embed-core</artifactId>
+                </exclusion>
+            </exclusions>
        </dependency>

        <!-- 工具类 -->
-        <dependency>
+        <!-- <dependency>
            <groupId>org.xyzh.common</groupId>
            <artifactId>common-utils</artifactId>
-        </dependency>
+            <exclusions>
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-web</artifactId>
+                </exclusion>
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-tomcat</artifactId>
+                </exclusion>
+                <exclusion>
+                    <groupId>org.apache.tomcat.embed</groupId>
+                    <artifactId>tomcat-embed-core</artifactId>
+                </exclusion>
+            </exclusions>
+        </dependency> -->

        <!-- 核心模块 -->
        <dependency>
            <groupId>org.xyzh.common</groupId>
            <artifactId>common-core</artifactId>
+            <exclusions>
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-web</artifactId>
+                </exclusion>
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-tomcat</artifactId>
+                </exclusion>
+                <exclusion>
+                    <groupId>org.apache.tomcat.embed</groupId>
+                    <artifactId>tomcat-embed-core</artifactId>
+                </exclusion>
+            </exclusions>
        </dependency>

        <!-- Spring Boot Actuator（健康检查） -->
@@ -138,6 +278,30 @@
            <artifactId>lombok</artifactId>
            <optional>true</optional>
        </dependency>
+
+        <!-- Gateway 需要 WebFlux 版本的 Spring Security -->
+        <dependency>
+            <groupId>org.springframework.security</groupId>
+            <artifactId>spring-security-config</artifactId>
+        </dependency>
+        <dependency>
+            <groupId>org.springframework.security</groupId>
+            <artifactId>spring-security-web</artifactId>
+        </dependency>
+        
+        <!-- Servlet API (provided - 仅用于编译 common-auth 中的类，运行时不需要) -->
+        <dependency>
+            <groupId>jakarta.servlet</groupId>
+            <artifactId>jakarta.servlet-api</artifactId>
+            <scope>provided</scope>
+        </dependency>
+        
+        <!-- Spring WebMVC (provided - 仅用于编译 common-auth/common-utils 中的类) -->
+        <dependency>
+            <groupId>org.springframework</groupId>
+            <artifactId>spring-webmvc</artifactId>
+            <scope>provided</scope>
+        </dependency>
    </dependencies>

    <build>
--- a/urbanLifelineServ/gateway/src/main/java/org/xyzh/gateway/GatewayApplication.java
+++ b/urbanLifelineServ/gateway/src/main/java/org/xyzh/gateway/GatewayApplication.java
@@ -6,9 +6,6 @@ import org.springframework.boot.autoconfigure.jdbc.DataSourceAutoConfiguration;
 import org.springframework.cloud.client.discovery.EnableDiscoveryClient;
 import org.springframework.context.annotation.ComponentScan;
 import org.springframework.context.annotation.FilterType;
-import org.xyzh.common.auth.config.SecurityConfig;
-import org.xyzh.common.auth.config.WebMvcConfig;
-import org.xyzh.common.auth.config.GatewayAuthConfig;

 /**
 * @description Gateway 网关启动类
@@ -25,11 +22,12 @@ import org.xyzh.common.auth.config.GatewayAuthConfig;
        "org.xyzh.common"      // 公共模块（包括 common-auth）
    },
    excludeFilters = {
-        // 排除 Spring MVC 相关配置，Gateway 使用 WebFlux
-        @ComponentScan.Filter(type = FilterType.ASSIGNABLE_TYPE, classes = {
-            SecurityConfig.class,      // Spring MVC Security配置
-            WebMvcConfig.class,        // Spring MVC配置
-            GatewayAuthConfig.class    // 微服务Gateway模式配置（使用Servlet Filter）
+        // 使用正则表达式排除 Spring MVC 相关配置，避免加载 WebMvcConfigurer 类
+        @ComponentScan.Filter(type = FilterType.REGEX, pattern = {
+            "org\\.xyzh\\.common\\.auth\\.config\\.SecurityConfig",
+            "org\\.xyzh\\.common\\.auth\\.config\\.WebMvcConfig",
+            "org\\.xyzh\\.common\\.auth\\.config\\.GatewayAuthConfig",
+            "org\\.xyzh\\.common\\.utils\\.config\\.FastJsonConfiguration"
        })
    }
 )
--- a/urbanLifelineServ/gateway/src/main/java/org/xyzh/gateway/filter/AuthGlobalFilter.java
+++ b/urbanLifelineServ/gateway/src/main/java/org/xyzh/gateway/filter/AuthGlobalFilter.java
@@ -131,27 +131,32 @@ public class AuthGlobalFilter implements GlobalFilter, Ordered {
    }

    /**
-     * 从请求头中提取 Token
+     * 从请求头或URL参数中提取 Token
     */
    private String extractToken(ServerHttpRequest request) {
+        // 1. 优先从请求头获取
        List<String> headers = request.getHeaders().get(authProperties.getTokenHeader());
-        if (headers == null || headers.isEmpty()) {
-            return null;
+        if (headers != null && !headers.isEmpty()) {
+            String header = headers.get(0);
+            if (StringUtils.hasText(header)) {
+                // 支持 Bearer 前缀
+                String prefix = authProperties.getTokenPrefix();
+                if (StringUtils.hasText(prefix) && header.startsWith(prefix)) {
+                    return header.substring(prefix.length()).trim();
+                }
+                // 也支持直接传递 Token（不带前缀）
+                return header.trim();
+            }
        }

-        String header = headers.get(0);
-        if (!StringUtils.hasText(header)) {
-            return null;
+        // 2. 从URL参数获取（用于WebSocket连接）
+        String tokenParam = request.getQueryParams().getFirst("token");
+        if (StringUtils.hasText(tokenParam)) {
+            log.debug("从URL参数获取Token");
+            return tokenParam.trim();
        }

-        // 支持 Bearer 前缀
-        String prefix = authProperties.getTokenPrefix();
-        if (StringUtils.hasText(prefix) && header.startsWith(prefix)) {
-            return header.substring(prefix.length()).trim();
-        }
-
-        // 也支持直接传递 Token（不带前缀）
-        return header.trim();
+        return null;
    }

    /**
--- a/urbanLifelineServ/gateway/src/main/resources/application.yml
+++ b/urbanLifelineServ/gateway/src/main/resources/application.yml
@@ -92,6 +92,14 @@ spring:
          filters:
            - StripPrefix=1
        
+        # ==================== 工单服务 WebSocket 路由 ====================
+        - id: workcase-websocket
+          uri: lb:ws://workcase-service
+          predicates:
+            - Path=/urban-lifeline/workcase/ws/**
+          filters:
+            - StripPrefix=1
+
        # ==================== 工单服务路由 ====================
        - id: workcase-service
          uri: lb://workcase-service
--- a/urbanLifelineServ/log/pom.xml
+++ b/urbanLifelineServ/log/pom.xml
@@ -101,6 +101,11 @@
            <artifactId>mybatis-spring</artifactId>
            <version>${mybatis.spring.version}</version>
        </dependency>
+        <!-- SpringDoc OpenAPI -->
+        <dependency>
+            <groupId>org.springdoc</groupId>
+            <artifactId>springdoc-openapi-starter-webmvc-ui</artifactId>
+        </dependency>
    </dependencies>

 </project>
--- a/urbanLifelineServ/message/pom.xml
+++ b/urbanLifelineServ/message/pom.xml
@@ -59,6 +59,22 @@
                </exclusion>
            </exclusions>
        </dependency>
+        <!-- Spring Boot Web -->
+        <dependency>
+            <groupId>org.springframework.boot</groupId>
+            <artifactId>spring-boot-starter-web</artifactId>
+            <exclusions>
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-logging</artifactId>
+                </exclusion>
+            </exclusions>
+        </dependency>
+        <!-- SpringDoc OpenAPI -->
+        <dependency>
+            <groupId>org.springdoc</groupId>
+            <artifactId>springdoc-openapi-starter-webmvc-ui</artifactId>
+        </dependency>
    </dependencies>

 </project>
--- a/urbanLifelineServ/pom.xml
+++ b/urbanLifelineServ/pom.xml
@@ -434,29 +434,6 @@
                </exclusion>
            </exclusions>
        </dependency>
-        <!-- Spring Security -->
-        <dependency>
-            <groupId>org.springframework.boot</groupId>
-            <artifactId>spring-boot-starter-security</artifactId>
-            <exclusions>
-                <exclusion>
-                    <groupId>org.springframework.boot</groupId>
-                    <artifactId>spring-boot-starter-logging</artifactId>
-                </exclusion>
-            </exclusions>
-        </dependency>
-        
-        <!-- Spring Boot Web -->
-        <dependency>
-            <groupId>org.springframework.boot</groupId>
-            <artifactId>spring-boot-starter-web</artifactId>
-            <exclusions>
-                <exclusion>
-                    <groupId>org.springframework.boot</groupId>
-                    <artifactId>spring-boot-starter-logging</artifactId>
-                </exclusion>
-            </exclusions>
-        </dependency>

        <!-- Log4j2 日志（统一配置，所有子模块继承） -->
        <dependency>
@@ -464,11 +441,6 @@
            <artifactId>spring-boot-starter-log4j2</artifactId>
        </dependency>
        
-        <!-- SpringDoc OpenAPI -->
-        <dependency>
-            <groupId>org.springdoc</groupId>
-            <artifactId>springdoc-openapi-starter-webmvc-ui</artifactId>
-        </dependency>

        <!-- dubbo依赖管理 -->
        <dependency>
--- a/urbanLifelineServ/system/pom.xml
+++ b/urbanLifelineServ/system/pom.xml
@@ -85,6 +85,24 @@
            <artifactId>mybatis-spring</artifactId>
            <version>${mybatis.spring.version}</version>
        </dependency>
+        
+        <!-- Spring Boot Web -->
+        <dependency>
+            <groupId>org.springframework.boot</groupId>
+            <artifactId>spring-boot-starter-web</artifactId>
+            <exclusions>
+                <exclusion>
+                    <groupId>org.springframework.boot</groupId>
+                    <artifactId>spring-boot-starter-logging</artifactId>
+                </exclusion>
+            </exclusions>
+        </dependency>
+        
+        <!-- SpringDoc OpenAPI -->
+        <dependency>
+            <groupId>org.springdoc</groupId>
+            <artifactId>springdoc-openapi-starter-webmvc-ui</artifactId>
+        </dependency>
    </dependencies>

 </project>
--- a/urbanLifelineServ/system/src/main/java/org/xyzh/system/controller/GuestController.java
+++ b/urbanLifelineServ/system/src/main/java/org/xyzh/system/controller/GuestController.java
@@ -1,6 +1,11 @@
 package org.xyzh.system.controller;

+import java.util.ArrayList;
 import java.util.Arrays;
+import java.util.List;
+import java.util.concurrent.TimeUnit;
+
+import com.alibaba.fastjson2.JSON;

 import org.apache.dubbo.config.annotation.DubboReference;
 import org.springframework.beans.factory.annotation.Autowired;
@@ -15,15 +20,22 @@ import org.springframework.web.bind.annotation.RequestMapping;
 import org.springframework.web.bind.annotation.RestController;
 import org.xyzh.api.auth.service.AuthService;
 import org.xyzh.api.system.service.GuestService;
+import org.xyzh.api.system.service.ModulePermissionService;
+import org.xyzh.api.system.vo.PermissionVO;
 import org.xyzh.common.core.domain.LoginDomain;
 import org.xyzh.common.core.domain.LoginParam;
 import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageRequest;
 import org.xyzh.common.dto.sys.TbGuestDTO;
+import org.xyzh.common.dto.sys.TbSysPermissionDTO;
 import org.xyzh.common.dto.sys.TbSysUserDTO;
 import org.xyzh.common.dto.sys.TbSysUserInfoDTO;
+import org.xyzh.common.dto.sys.TbSysUserRoleDTO;
+import org.xyzh.common.dto.sys.TbSysViewDTO;
 import org.xyzh.common.utils.id.IdUtil;
 import org.xyzh.common.utils.validation.ValidationUtils;
+import org.xyzh.common.auth.utils.JwtTokenUtil;
+import org.xyzh.common.redis.service.RedisService;

 import io.swagger.v3.oas.annotations.Operation;
 import jakarta.servlet.http.HttpServletRequest;
@@ -48,6 +60,15 @@ public class GuestController {
    @DubboReference(version = "1.0.0", group = "auth", timeout = 5000, check = false, retries = 0)
    private AuthService authService;

+    @DubboReference(version = "1.0.0", group = "system", timeout = 5000, check = false, retries = 0)
+    private ModulePermissionService modulePermissionService;
+
+    @Autowired
+    private JwtTokenUtil jwtTokenUtil;
+
+    @Autowired
+    private RedisService redisService;
+

    @PostMapping
    public ResultDomain<TbGuestDTO> createGuest(TbGuestDTO guest) {
@@ -191,8 +212,53 @@ public class GuestController {
        userInfoDTO.setUsername(guest.getName());
        loginDomain.setUserInfo(userInfoDTO);

+        // 设置角色信息
+        List<TbSysUserRoleDTO> userRoles = new ArrayList<>();
+        TbSysUserRoleDTO userRole = new TbSysUserRoleDTO();
+        userRole.setUserId(guest.getUserId());
+        userRole.setRoleId("role_guest");
+        userRole.setDeptId("dept_root");
+        userRoles.add(userRole);
+        loginDomain.setUserRoles(userRoles);
+
+        // 获取用户权限信息
+        List<TbSysPermissionDTO> userPermissions = new ArrayList<>();
+        List<TbSysViewDTO> userViews = new ArrayList<>();
+        
+        ResultDomain<PermissionVO> permissionsResult = modulePermissionService.getUserPermissions(guest.getUserId());
+        if (permissionsResult.getSuccess() && permissionsResult.getDataList() != null) {
+            for (PermissionVO permission : permissionsResult.getDataList()) {
+                if (permission.getPermissionId() != null) {
+                    TbSysPermissionDTO permissionDTO = PermissionVO.toPermissionDTO(permission);
+                    if (permissionDTO != null) {
+                        userPermissions.add(permissionDTO);
+                    }
+                }
+                if (permission.getViewId() != null) {
+                    TbSysViewDTO viewDTO = PermissionVO.toViewDTO(permission);
+                    if (viewDTO != null) {
+                        userViews.add(viewDTO);
+                    }
+                }
+            }
+        }
+        loginDomain.setUserPermissions(userPermissions);
+        loginDomain.setUserViews(userViews);
+
        loginDomain.setLoginType("wechat_miniprogram");

+        // 生成 JWT Token
+        String token = jwtTokenUtil.generateToken(loginDomain);
+        loginDomain.setToken(token);
+
+        // 将登录信息存储到 Redis（24小时有效期）
+        String loginKey = "login:token:" + token;
+        redisService.set(loginKey, JSON.toJSONString(loginDomain), 24, TimeUnit.HOURS);
+
+        // 存储用户登录状态
+        String userLoginKey = "login:user:" + guest.getUserId();
+        redisService.set(userLoginKey, token, 24, TimeUnit.HOURS);
+
        return loginDomain;
    }
 }
--- a/urbanLifelineServ/system/src/main/java/org/xyzh/system/service/impl/GuestServiceImpl.java
+++ b/urbanLifelineServ/system/src/main/java/org/xyzh/system/service/impl/GuestServiceImpl.java
@@ -12,7 +12,11 @@ import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageDomain;
 import org.xyzh.common.core.page.PageRequest;
 import org.xyzh.common.dto.sys.TbGuestDTO;
+import org.xyzh.common.dto.sys.TbSysUserRoleDTO;
 import org.xyzh.system.mapper.user.TbGuestMapper;
+import org.xyzh.system.mapper.user.TbSysUserRoleMapper;
+
+import java.util.Date;


 /**
@@ -34,10 +38,22 @@ public class GuestServiceImpl implements GuestService{
    @Autowired
    private TbGuestMapper guestMapper;

+    @Autowired
+    private TbSysUserRoleMapper userRoleMapper;
+
    @Override
    @Transactional
    public ResultDomain<TbGuestDTO> createGuest(TbGuestDTO guest) {
        guestMapper.insertGuest(guest);
+        
+        // 绑定访客角色(role_guest)
+        TbSysUserRoleDTO userRole = new TbSysUserRoleDTO();
+        userRole.setUserId(guest.getUserId());
+        userRole.setRoleId("role_guest");
+        userRole.setDeptId("dept_root");
+        userRole.setCreateTime(new Date());
+        userRoleMapper.insertUserRole(userRole);
+        
        return ResultDomain.success("创建成功",guest);
    }

--- a/urbanLifelineServ/system/src/main/resources/application-dev.yml
+++ b/urbanLifelineServ/system/src/main/resources/application-dev.yml
@@ -4,35 +4,34 @@ server:
  servlet:
    context-path: /urban-lifeline/system
 # ================== Auth ====================
-urban-lifeline:
-  auth:
-    enabled: true
+auth:
+  enabled: true
+  gateway-mode: true
+  # 认证接口：可以按服务自定义
+  login-path: /urban-lifeline/auth/login
+  logout-path: /urban-lifeline/auth/logout
+  captcha-path: /urban-lifeline/auth/captcha
+  refresh-path: /urban-lifeline/auth/refresh

-    # 认证接口：可以按服务自定义
-    login-path: /urban-lifeline/auth/login
-    logout-path: /urban-lifeline/auth/logout
-    captcha-path: /urban-lifeline/auth/captcha
-    refresh-path: /urban-lifeline/auth/refresh
+  # 通用白名单（非认证接口）
+  whitelist:
+    # Swagger/OpenAPI 文档相关（建议不带 context-path）
+    - /swagger-ui/**
+    - /swagger-ui.html
+    - /v3/api-docs/**
+    - /webjars/**

-    # 通用白名单（非认证接口）
-    whitelist:
-      # Swagger/OpenAPI 文档相关（建议不带 context-path）
-      - /swagger-ui/**
-      - /swagger-ui.html
-      - /v3/api-docs/**
-      - /webjars/**
+    # 静态资源
+    - /favicon.ico
+    - /error

-      # 静态资源
-      - /favicon.ico
-      - /error
+    # 健康检查
+    - /actuator/health
+    - /actuator/info
    
-      # 健康检查
-      - /actuator/health
-      - /actuator/info
-      
-      # 其他需要放行的路径
-      # - /public/**
-      # - /api/public/**
+    # 其他需要放行的路径
+    # - /public/**
+    # - /api/public/**


 # ================== Security ==================
--- a/urbanLifelineServ/system/src/main/resources/application.yml
+++ b/urbanLifelineServ/system/src/main/resources/application.yml
@@ -4,35 +4,35 @@ server:
  # servlet:
  #   context-path: /urban-lifeline/system  # 微服务架构下，context-path由Gateway管理
 # ================== Auth ====================
-urban-lifeline:
-  auth:
-    enabled: true

-    # 认证接口：可以按服务自定义
-    login-path: /urban-lifeline/auth/login
-    logout-path: /urban-lifeline/auth/logout
-    captcha-path: /urban-lifeline/auth/captcha
-    refresh-path: /urban-lifeline/auth/refresh
+auth:
+  enabled: true
+  gateway-mode: true
+  # 认证接口：可以按服务自定义
+  login-path: /urban-lifeline/auth/login
+  logout-path: /urban-lifeline/auth/logout
+  captcha-path: /urban-lifeline/auth/captcha
+  refresh-path: /urban-lifeline/auth/refresh

-    # 通用白名单（非认证接口）
-    whitelist:
-      # Swagger/OpenAPI 文档相关（建议不带 context-path）
-      - /swagger-ui/**
-      - /swagger-ui.html
-      - /v3/api-docs/**
-      - /webjars/**
+  # 通用白名单（非认证接口）
+  whitelist:
+    # Swagger/OpenAPI 文档相关（建议不带 context-path）
+    - /swagger-ui/**
+    - /swagger-ui.html
+    - /v3/api-docs/**
+    - /webjars/**

-      # 静态资源
-      - /favicon.ico
-      - /error
+    # 静态资源
+    - /favicon.ico
+    - /error

-      # 健康检查
-      - /actuator/health
-      - /actuator/info
+    # 健康检查
+    - /actuator/health
+    - /actuator/info
    
-      # 其他需要放行的路径
-      # - /public/**
-      # - /api/public/**
+    # 其他需要放行的路径
+    # - /public/**
+    # - /api/public/**

 security:
  aes:
--- a/urbanLifelineServ/workcase/pom.xml
+++ b/urbanLifelineServ/workcase/pom.xml
@@ -116,6 +116,12 @@
            <groupId>org.springframework.boot</groupId>
            <artifactId>spring-boot-starter-websocket</artifactId>
        </dependency>
+        
+        <!-- SpringDoc OpenAPI -->
+        <dependency>
+            <groupId>org.springdoc</groupId>
+            <artifactId>springdoc-openapi-starter-webmvc-ui</artifactId>
+        </dependency>
    </dependencies>

 </project>
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/config/WebSocketAuthInterceptor.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/config/WebSocketAuthInterceptor.java
@@ -0,0 +1,110 @@
+package org.xyzh.workcase.config;
+
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.springframework.http.server.ServerHttpRequest;
+import org.springframework.http.server.ServerHttpResponse;
+import org.springframework.http.server.ServletServerHttpRequest;
+import org.springframework.stereotype.Component;
+import org.springframework.util.StringUtils;
+import org.springframework.web.socket.WebSocketHandler;
+import org.springframework.web.socket.server.HandshakeInterceptor;
+import org.xyzh.common.auth.contants.AuthContants;
+
+import java.util.Map;
+
+/**
+ * WebSocket握手拦截器
+ * 从网关传递的请求头中获取已验证的用户信息
+ */
+@Component
+public class WebSocketAuthInterceptor implements HandshakeInterceptor {
+
+    private static final Logger log = LoggerFactory.getLogger(WebSocketAuthInterceptor.class);
+
+    @Override
+    public boolean beforeHandshake(ServerHttpRequest request, ServerHttpResponse response,
+                                   WebSocketHandler wsHandler, Map<String, Object> attributes) throws Exception {
+
+        log.info("WebSocket握手开始，URI: {}", request.getURI());
+
+        try {
+            // 从网关传递的请求头中获取用户ID（网关已完成token验证）
+            String userId = extractUserIdFromRequest(request);
+
+            if (!StringUtils.hasText(userId)) {
+                log.warn("WebSocket握手失败：请求头中未找到用户ID，网关认证可能失败");
+                return false;
+            }
+
+            // 可选：也获取token，供后续使用
+            String token = extractTokenFromRequest(request);
+
+            // 将用户信息存储到WebSocket会话属性中，供后续使用
+            attributes.put("userId", userId);
+            if (StringUtils.hasText(token)) {
+                attributes.put("token", token);
+            }
+
+            log.info("WebSocket握手成功，userId: {}", userId);
+            return true;
+
+        } catch (Exception e) {
+            log.error("WebSocket握手异常", e);
+            return false;
+        }
+    }
+
+    @Override
+    public void afterHandshake(ServerHttpRequest request, ServerHttpResponse response,
+                              WebSocketHandler wsHandler, Exception exception) {
+        if (exception != null) {
+            log.error("WebSocket握手后发生异常", exception);
+        }
+    }
+
+    /**
+     * 从网关传递的请求头中提取用户ID
+     */
+    private String extractUserIdFromRequest(ServerHttpRequest request) {
+        if (request instanceof ServletServerHttpRequest) {
+            ServletServerHttpRequest servletRequest = (ServletServerHttpRequest) request;
+
+            // 从网关传递的请求头获取（标准微服务架构方式）
+            String userId = servletRequest.getHeaders().getFirst(AuthContants.USER_ID_ATTRIBUTE);
+            if (StringUtils.hasText(userId)) {
+                log.debug("从网关请求头获取用户ID: {}", userId);
+                return userId;
+            }
+        }
+
+        log.warn("未能从请求头中获取用户ID");
+        return null;
+    }
+
+    /**
+     * 从请求头中提取token（可选）
+     */
+    private String extractTokenFromRequest(ServerHttpRequest request) {
+        if (request instanceof ServletServerHttpRequest) {
+            ServletServerHttpRequest servletRequest = (ServletServerHttpRequest) request;
+
+            // 从网关传递的请求头获取
+            String token = servletRequest.getHeaders().getFirst(AuthContants.TOKEN_ATTRIBUTE);
+            if (StringUtils.hasText(token)) {
+                return token;
+            }
+
+            // 也支持从Authorization头获取
+            String authHeader = servletRequest.getHeaders().getFirst("Authorization");
+            if (StringUtils.hasText(authHeader)) {
+                if (authHeader.startsWith("Bearer ")) {
+                    return authHeader.substring(7);
+                }
+                return authHeader;
+            }
+        }
+
+        return null;
+    }
+}
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/config/WebSocketConfig.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/config/WebSocketConfig.java
@@ -1,5 +1,6 @@
 package org.xyzh.workcase.config;

+import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.context.annotation.Configuration;
 import org.springframework.messaging.simp.config.MessageBrokerRegistry;
 import org.springframework.web.socket.config.annotation.EnableWebSocketMessageBroker;
@@ -14,6 +15,9 @@ import org.springframework.web.socket.config.annotation.WebSocketMessageBrokerCo
@EnableWebSocketMessageBroker
 public class WebSocketConfig implements WebSocketMessageBrokerConfigurer {

+    @Autowired
+    private WebSocketAuthInterceptor webSocketAuthInterceptor;
+
    @Override
    public void configureMessageBroker(MessageBrokerRegistry config) {
        // 配置消息代理
@@ -29,9 +33,15 @@ public class WebSocketConfig implements WebSocketMessageBrokerConfigurer {

    @Override
    public void registerStompEndpoints(StompEndpointRegistry registry) {
-        // 注册STOMP端点
-        registry.addEndpoint("/ws/chat")
-                .setAllowedOriginPatterns("*")  // 允许跨域
-                .withSockJS();  // 支持SockJS降级方案
+        // 原生WebSocket端点（不使用SockJS）
+        registry.addEndpoint("/workcase/ws/chat")
+                .setAllowedOriginPatterns("*")
+                .addInterceptors(webSocketAuthInterceptor);
+        
+        // SockJS端点（用于不支持WebSocket的浏览器降级）
+        registry.addEndpoint("/workcase/ws/chat-sockjs")
+                .setAllowedOriginPatterns("*")
+                .addInterceptors(webSocketAuthInterceptor)
+                .withSockJS();
    }
 }
--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseChatContorller.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseChatContorller.java
@@ -1,6 +1,8 @@
 package org.xyzh.workcase.controller;

 import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.security.access.prepost.PreAuthorize;
+import org.springframework.web.bind.annotation.DeleteMapping;
 import org.springframework.web.bind.annotation.GetMapping;
 import org.springframework.web.bind.annotation.PathVariable;
 import org.springframework.web.bind.annotation.PostMapping;
@@ -13,9 +15,18 @@ import org.springframework.web.servlet.mvc.method.annotation.SseEmitter;
 import org.xyzh.api.ai.dto.ChatPrepareData;
 import org.xyzh.api.ai.dto.TbChat;
 import org.xyzh.api.ai.dto.TbChatMessage;
+import org.xyzh.api.workcase.dto.TbChatRoomDTO;
+import org.xyzh.api.workcase.dto.TbChatRoomMemberDTO;
+import org.xyzh.api.workcase.dto.TbChatRoomMessageDTO;
+import org.xyzh.api.workcase.dto.TbCustomerServiceDTO;
 import org.xyzh.api.workcase.dto.TbWordCloudDTO;
 import org.xyzh.api.workcase.dto.TbWorkcaseDTO;
+import org.xyzh.api.workcase.service.ChatRoomService;
 import org.xyzh.api.workcase.service.WorkcaseChatService;
+import org.xyzh.api.workcase.vo.ChatMemberVO;
+import org.xyzh.api.workcase.vo.ChatRoomMessageVO;
+import org.xyzh.api.workcase.vo.ChatRoomVO;
+import org.xyzh.api.workcase.vo.CustomerServiceVO;
 import org.xyzh.common.core.domain.ResultDomain;
 import org.xyzh.common.core.page.PageRequest;
 import org.xyzh.common.utils.validation.ValidationResult;
@@ -28,7 +39,8 @@ import io.swagger.v3.oas.annotations.tags.Tag;

 /**
 * @description    工单对话控制器
- *                 - AI对话管理
+ *                 - AI对话管理（智能问答）
+ *                 - ChatRoom聊天室管理（实时IM）
 *                 - 微信客服消息接收
 *                 - 词云管理
 * @filename    WorkcaseChatController.java
@@ -44,9 +56,13 @@ public class WorkcaseChatContorller {
    @Autowired
    private WorkcaseChatService workcaseChatService;

+    @Autowired
+    private ChatRoomService chatRoomService;
+
    // ========================= AI对话管理 =========================

    @Operation(summary = "创建对话")
+    @PreAuthorize("hasAuthority('workcase:chat:create')")
    @PostMapping
    public ResultDomain<TbChat> createChat(@RequestBody TbChat chat) {
        ValidationResult vr = ValidationUtils.validate(chat, Arrays.asList(
@@ -59,6 +75,7 @@ public class WorkcaseChatContorller {
    }

    @Operation(summary = "更新对话")
+    @PreAuthorize("hasAuthority('workcase:chat:update')")
    @PutMapping
    public ResultDomain<TbChat> updateChat(@RequestBody TbChat chat) {
        ValidationResult vr = ValidationUtils.validate(chat, Arrays.asList(
@@ -71,12 +88,14 @@ public class WorkcaseChatContorller {
    }

    @Operation(summary = "查询对话列表")
+    @PreAuthorize("hasAuthority('workcase:chat:list')")
    @PostMapping("/list")
    public ResultDomain<TbChat> getChatList(@RequestBody TbChat filter) {
        return workcaseChatService.getChatList(filter);
    }

    @Operation(summary = "获取对话消息列表")
+    @PreAuthorize("hasAuthority('workcase:chat:message')")
    @PostMapping("/message/list")
    public ResultDomain<TbChatMessage> getChatMessageList(@RequestBody TbChat filter) {
        ValidationResult vr = ValidationUtils.validate(filter, Arrays.asList(
@@ -89,6 +108,7 @@ public class WorkcaseChatContorller {
    }

    @Operation(summary = "准备对话会话")
+    @PreAuthorize("hasAuthority('workcase:chat:stream')")
    @PostMapping("/prepare")
    public ResultDomain<String> prepareChatMessageSession(@RequestBody ChatPrepareData prepareData) {
        ValidationResult vr = ValidationUtils.validate(prepareData, Arrays.asList(
@@ -102,18 +122,21 @@ public class WorkcaseChatContorller {
    }

    @Operation(summary = "流式对话（SSE）")
+    @PreAuthorize("hasAuthority('workcase:chat:stream')")
    @GetMapping(value = "/stream/{sessionId}", produces = "text/event-stream")
    public SseEmitter streamChatMessage(@PathVariable String sessionId) {
        return workcaseChatService.streamChatMessageWithSse(sessionId);
    }

    @Operation(summary = "停止对话")
+    @PreAuthorize("hasAuthority('workcase:chat:stream')")
    @PostMapping("/stop/{taskId}")
    public ResultDomain<Boolean> stopChat(@RequestBody TbChat filter, @PathVariable String taskId) {
        return workcaseChatService.stopChatMessageByTaskId(filter, taskId);
    }

    @Operation(summary = "评论对话消息")
+    @PreAuthorize("hasAuthority('workcase:chat:message')")
    @PostMapping("/comment")
    public ResultDomain<Boolean> commentChatMessage(@RequestBody TbChat filter, 
            @RequestParam String messageId, @RequestParam String comment) {
@@ -123,43 +146,233 @@ public class WorkcaseChatContorller {
    // ========================= 对话分析 =========================

    @Operation(summary = "分析对话（AI预填工单信息）")
+    @PreAuthorize("hasAuthority('workcase:chat:analyze')")
    @GetMapping("/analyze/{chatId}")
    public ResultDomain<TbWorkcaseDTO> analyzeChat(@PathVariable String chatId) {
        return workcaseChatService.analyzeChat(chatId);
    }

    @Operation(summary = "总结对话")
+    @PreAuthorize("hasAuthority('workcase:chat:analyze')")
    @PostMapping("/summary/{chatId}")
    public ResultDomain<TbWorkcaseDTO> summaryChat(@PathVariable String chatId) {
        return workcaseChatService.summaryChat(chatId);
    }

+    // ========================= ChatRoom聊天室管理（实时IM） =========================
+
+    @Operation(summary = "创建聊天室")
+    @PreAuthorize("hasAuthority('workcase:room:create')")
+    @PostMapping("/room")
+    public ResultDomain<TbChatRoomDTO> createChatRoom(@RequestBody TbChatRoomDTO chatRoom) {
+        ValidationResult vr = ValidationUtils.validate(chatRoom, Arrays.asList(
+            ValidationUtils.requiredString("workcaseId", "工单ID"),
+            ValidationUtils.requiredString("guestId", "来客ID")
+        ));
+        if (!vr.isValid()) {
+            return ResultDomain.failure(vr.getAllErrors());
+        }
+        return chatRoomService.createChatRoom(chatRoom);
+    }
+
+    @Operation(summary = "更新聊天室")
+    @PreAuthorize("hasAuthority('workcase:room:update')")
+    @PutMapping("/room")
+    public ResultDomain<TbChatRoomDTO> updateChatRoom(@RequestBody TbChatRoomDTO chatRoom) {
+        ValidationResult vr = ValidationUtils.validate(chatRoom, Arrays.asList(
+            ValidationUtils.requiredString("roomId", "聊天室ID")
+        ));
+        if (!vr.isValid()) {
+            return ResultDomain.failure(vr.getAllErrors());
+        }
+        return chatRoomService.updateChatRoom(chatRoom);
+    }
+
+    @Operation(summary = "关闭聊天室")
+    @PreAuthorize("hasAuthority('workcase:room:close')")
+    @PostMapping("/room/{roomId}/close")
+    public ResultDomain<Boolean> closeChatRoom(@PathVariable String roomId, @RequestParam String closedBy) {
+        return chatRoomService.closeChatRoom(roomId, closedBy);
+    }
+
+    @Operation(summary = "获取聊天室详情")
+    @PreAuthorize("hasAuthority('workcase:room:view')")
+    @GetMapping("/room/{roomId}")
+    public ResultDomain<TbChatRoomDTO> getChatRoomById(@PathVariable String roomId) {
+        return chatRoomService.getChatRoomById(roomId);
+    }
+
+    @Operation(summary = "分页查询聊天室")
+    @PreAuthorize("hasAuthority('workcase:room:view')")
+    @PostMapping("/room/page")
+    public ResultDomain<ChatRoomVO> getChatRoomPage(@RequestBody PageRequest<TbChatRoomDTO> pageRequest) {
+        ValidationResult vr = ValidationUtils.validate(pageRequest, Arrays.asList(
+            ValidationUtils.requiredNumber("pageParam.page", "页码", 1, null),
+            ValidationUtils.requiredNumber("pageParam.pageSize", "每页数量", 1, 100)
+        ));
+        if (!vr.isValid()) {
+            return ResultDomain.failure(vr.getAllErrors());
+        }
+        return chatRoomService.getChatRoomPage(pageRequest);
+    }
+
+    // ========================= ChatRoom成员管理 =========================
+
+    @Operation(summary = "添加聊天室成员")
+    @PreAuthorize("hasAuthority('workcase:room:member')")
+    @PostMapping("/room/member")
+    public ResultDomain<TbChatRoomMemberDTO> addChatRoomMember(@RequestBody TbChatRoomMemberDTO member) {
+        ValidationResult vr = ValidationUtils.validate(member, Arrays.asList(
+            ValidationUtils.requiredString("roomId", "聊天室ID"),
+            ValidationUtils.requiredString("userId", "用户ID")
+        ));
+        if (!vr.isValid()) {
+            return ResultDomain.failure(vr.getAllErrors());
+        }
+        return chatRoomService.addChatRoomMember(member);
+    }
+
+    @Operation(summary = "移除聊天室成员")
+    @PreAuthorize("hasAuthority('workcase:room:member')")
+    @DeleteMapping("/room/member/{memberId}")
+    public ResultDomain<Boolean> removeChatRoomMember(@PathVariable String memberId) {
+        return chatRoomService.removeChatRoomMember(memberId);
+    }
+
+    @Operation(summary = "获取聊天室成员列表")
+    @PreAuthorize("hasAuthority('workcase:room:member')")
+    @GetMapping("/room/{roomId}/members")
+    public ResultDomain<ChatMemberVO> getChatRoomMemberList(@PathVariable String roomId) {
+        return chatRoomService.getChatRoomMemberList(roomId);
+    }
+
+    // ========================= ChatRoom消息管理 =========================
+
+    @Operation(summary = "发送聊天室消息")
+    @PreAuthorize("hasAuthority('workcase:room:message')")
+    @PostMapping("/room/message")
+    public ResultDomain<TbChatRoomMessageDTO> sendMessage(@RequestBody TbChatRoomMessageDTO message) {
+        ValidationResult vr = ValidationUtils.validate(message, Arrays.asList(
+            ValidationUtils.requiredString("roomId", "聊天室ID"),
+            ValidationUtils.requiredString("senderId", "发送者ID"),
+            ValidationUtils.requiredString("content", "消息内容")
+        ));
+        if (!vr.isValid()) {
+            return ResultDomain.failure(vr.getAllErrors());
+        }
+        return chatRoomService.sendMessage(message);
+    }
+
+    @Operation(summary = "分页查询聊天室消息")
+    @PreAuthorize("hasAuthority('workcase:room:message')")
+    @PostMapping("/room/message/page")
+    public ResultDomain<ChatRoomMessageVO> getChatMessagePage(@RequestBody PageRequest<TbChatRoomMessageDTO> pageRequest) {
+        ValidationResult vr = ValidationUtils.validate(pageRequest, Arrays.asList(
+            ValidationUtils.requiredNumber("pageParam.page", "页码", 1, null),
+            ValidationUtils.requiredNumber("pageParam.pageSize", "每页数量", 1, 100)
+        ));
+        if (!vr.isValid()) {
+            return ResultDomain.failure(vr.getAllErrors());
+        }
+        return chatRoomService.getChatMessagePage(pageRequest);
+    }
+
+    @Operation(summary = "删除聊天室消息")
+    @PreAuthorize("hasAuthority('workcase:room:message')")
+    @DeleteMapping("/room/message/{messageId}")
+    public ResultDomain<Boolean> deleteRoomMessage(@PathVariable String messageId) {
+        return chatRoomService.deleteMessage(messageId);
+    }
+
+    // ========================= 客服人员管理 =========================
+
+    @Operation(summary = "添加客服人员")
+    @PostMapping("/customer-service")
+    public ResultDomain<TbCustomerServiceDTO> addCustomerService(@RequestBody TbCustomerServiceDTO customerService) {
+        ValidationResult vr = ValidationUtils.validate(customerService, Arrays.asList(
+            ValidationUtils.requiredString("userId", "员工ID")
+        ));
+        if (!vr.isValid()) {
+            return ResultDomain.failure(vr.getAllErrors());
+        }
+        return chatRoomService.addCustomerService(customerService);
+    }
+
+    @Operation(summary = "更新客服人员")
+    @PutMapping("/customer-service")
+    public ResultDomain<TbCustomerServiceDTO> updateCustomerService(@RequestBody TbCustomerServiceDTO customerService) {
+        ValidationResult vr = ValidationUtils.validate(customerService, Arrays.asList(
+            ValidationUtils.requiredString("userId", "员工ID")
+        ));
+        if (!vr.isValid()) {
+            return ResultDomain.failure(vr.getAllErrors());
+        }
+        return chatRoomService.updateCustomerService(customerService);
+    }
+
+    @Operation(summary = "删除客服人员")
+    @DeleteMapping("/customer-service/{userId}")
+    public ResultDomain<Boolean> deleteCustomerService(@PathVariable String userId) {
+        return chatRoomService.deleteCustomerService(userId);
+    }
+
+    @Operation(summary = "分页查询客服人员")
+    @PostMapping("/customer-service/page")
+    public ResultDomain<CustomerServiceVO> getCustomerServicePage(@RequestBody PageRequest<TbCustomerServiceDTO> pageRequest) {
+        ValidationResult vr = ValidationUtils.validate(pageRequest, Arrays.asList(
+            ValidationUtils.requiredNumber("pageParam.page", "页码", 1, null),
+            ValidationUtils.requiredNumber("pageParam.pageSize", "每页数量", 1, 100)
+        ));
+        if (!vr.isValid()) {
+            return ResultDomain.failure(vr.getAllErrors());
+        }
+        return chatRoomService.getCustomerServicePage(pageRequest);
+    }
+
+    @Operation(summary = "更新客服在线状态")
+    @PostMapping("/customer-service/{userId}/status")
+    public ResultDomain<Boolean> updateCustomerServiceStatus(@PathVariable String userId, @RequestParam String status) {
+        return chatRoomService.updateCustomerServiceStatus(userId, status);
+    }
+
+    @Operation(summary = "获取可接待客服列表")
+    @GetMapping("/customer-service/available")
+    public ResultDomain<CustomerServiceVO> getAvailableCustomerServices() {
+        return chatRoomService.getAvailableCustomerServices();
+    }
+
+    @Operation(summary = "自动分配客服")
+    @PostMapping("/room/{roomId}/assign")
+    public ResultDomain<CustomerServiceVO> assignCustomerService(@PathVariable String roomId) {
+        return chatRoomService.assignCustomerService(roomId);
+    }
+
    // ========================= 微信客服消息回调 =========================

-    @Operation(summary = "微信客服消息回调验证（GET）")
-    @GetMapping("/kefu/callback")
-    public String kefuCallbackVerify(
-            @RequestParam("msg_signature") String msgSignature,
-            @RequestParam("timestamp") String timestamp,
-            @RequestParam("nonce") String nonce,
-            @RequestParam("echostr") String echostr) {
-        // TODO: 验证签名并返回 echostr
-        // 实际应使用微信提供的加解密工具验证
-        return echostr;
-    }
+    // @Operation(summary = "微信客服消息回调验证（GET）")
+    // @GetMapping("/kefu/callback")
+    // public String kefuCallbackVerify(
+    //         @RequestParam("msg_signature") String msgSignature,
+    //         @RequestParam("timestamp") String timestamp,
+    //         @RequestParam("nonce") String nonce,
+    //         @RequestParam("echostr") String echostr) {
+    //     // TODO: 验证签名并返回 echostr
+    //     // 实际应使用微信提供的加解密工具验证
+    //     return echostr;
+    // }

-    @Operation(summary = "微信客服消息回调（POST）")
-    @PostMapping("/kefu/callback")
-    public String kefuCallback(
-            @RequestParam("msg_signature") String msgSignature,
-            @RequestParam("timestamp") String timestamp,
-            @RequestParam("nonce") String nonce,
-            @RequestBody String xmlBody) {
-        // TODO: 解密消息，调用同步接口拉取消息
-        // 收到回调后，应调用 kefuMessageService.syncMessages() 拉取新消息
-        // 然后通过 processMessages() 处理消息
-        return "success";
-    }
+    // @Operation(summary = "微信客服消息回调（POST）")
+    // @PostMapping("/kefu/callback")
+    // public String kefuCallback(
+    //         @RequestParam("msg_signature") String msgSignature,
+    //         @RequestParam("timestamp") String timestamp,
+    //         @RequestParam("nonce") String nonce,
+    //         @RequestBody String xmlBody) {
+    //     // TODO: 解密消息，调用同步接口拉取消息
+    //     // 收到回调后，应调用 kefuMessageService.syncMessages() 拉取新消息
+    //     // 然后通过 processMessages() 处理消息
+    //     return "success";
+    // }

    // ========================= 词云管理 =========================

--- a/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseController.java
+++ b/urbanLifelineServ/workcase/src/main/java/org/xyzh/workcase/controller/WorkcaseController.java
@@ -1,6 +1,7 @@
 package org.xyzh.workcase.controller;

 import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.security.access.prepost.PreAuthorize;
 import org.springframework.web.bind.annotation.DeleteMapping;
 import org.springframework.web.bind.annotation.GetMapping;
 import org.springframework.web.bind.annotation.PathVariable;
@@ -42,6 +43,7 @@ public class WorkcaseController {
    // ========================= 工单管理 =========================

    @Operation(summary = "创建工单")
+    @PreAuthorize("hasAuthority('workcase:ticket:create')")
    @PostMapping
    public ResultDomain<TbWorkcaseDTO> createWorkcase(@RequestBody TbWorkcaseDTO workcase) {
        ValidationResult vr = ValidationUtils.validate(workcase, Arrays.asList(
@@ -55,6 +57,7 @@ public class WorkcaseController {
    }

    @Operation(summary = "更新工单")
+    @PreAuthorize("hasAuthority('workcase:ticket:update')")
    @PutMapping
    public ResultDomain<TbWorkcaseDTO> updateWorkcase(@RequestBody TbWorkcaseDTO workcase) {
        ValidationResult vr = ValidationUtils.validate(workcase, Arrays.asList(
@@ -67,6 +70,7 @@ public class WorkcaseController {
    }

    @Operation(summary = "删除工单")
+    @PreAuthorize("hasAuthority('workcase:ticket:update')")
    @DeleteMapping("/{workcaseId}")
    public ResultDomain<TbWorkcaseDTO> deleteWorkcase(@PathVariable String workcaseId) {
        TbWorkcaseDTO workcase = new TbWorkcaseDTO();
@@ -75,18 +79,21 @@ public class WorkcaseController {
    }

    @Operation(summary = "获取工单详情")
+    @PreAuthorize("hasAuthority('workcase:ticket:view')")
    @GetMapping("/{workcaseId}")
    public ResultDomain<TbWorkcaseDTO> getWorkcaseById(@PathVariable String workcaseId) {
        return workcaseService.getWorkcaseById(workcaseId);
    }

    @Operation(summary = "查询工单列表")
+    @PreAuthorize("hasAuthority('workcase:ticket:view')")
    @PostMapping("/list")
    public ResultDomain<TbWorkcaseDTO> getWorkcaseList(@RequestBody TbWorkcaseDTO filter) {
        return workcaseService.getWorkcaseList(filter);
    }

    @Operation(summary = "分页查询工单")
+    @PreAuthorize("hasAuthority('workcase:ticket:view')")
    @PostMapping("/page")
    public ResultDomain<TbWorkcaseDTO> getWorkcasePage(@RequestBody PageRequest<TbWorkcaseDTO> pageRequest) {
        ValidationResult vr = ValidationUtils.validate(pageRequest, Arrays.asList(
@@ -123,6 +130,7 @@ public class WorkcaseController {
    // ========================= 工单处理过程 =========================

    @Operation(summary = "创建工单处理过程")
+    @PreAuthorize("hasAuthority('workcase:ticket:process')")
    @PostMapping("/process")
    public ResultDomain<TbWorkcaseProcessDTO> createWorkcaseProcess(@RequestBody TbWorkcaseProcessDTO process) {
        ValidationResult vr = ValidationUtils.validate(process, Arrays.asList(
@@ -136,6 +144,7 @@ public class WorkcaseController {
    }

    @Operation(summary = "更新工单处理过程")
+    @PreAuthorize("hasAuthority('workcase:ticket:process')")
    @PutMapping("/process")
    public ResultDomain<TbWorkcaseProcessDTO> updateWorkcaseProcess(@RequestBody TbWorkcaseProcessDTO process) {
        ValidationResult vr = ValidationUtils.validate(process, Arrays.asList(
@@ -148,6 +157,7 @@ public class WorkcaseController {
    }

    @Operation(summary = "删除工单处理过程")
+    @PreAuthorize("hasAuthority('workcase:ticket:process')")
    @DeleteMapping("/process/{processId}")
    public ResultDomain<TbWorkcaseProcessDTO> deleteWorkcaseProcess(@PathVariable String processId) {
        TbWorkcaseProcessDTO process = new TbWorkcaseProcessDTO();
@@ -156,12 +166,14 @@ public class WorkcaseController {
    }

    @Operation(summary = "查询工单处理过程列表")
+    @PreAuthorize("hasAuthority('workcase:ticket:process')")
    @PostMapping("/process/list")
    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessList(@RequestBody TbWorkcaseProcessDTO filter) {
        return workcaseService.getWorkcaseProcessList(filter);
    }

    @Operation(summary = "分页查询工单处理过程")
+    @PreAuthorize("hasAuthority('workcase:ticket:process')")
    @PostMapping("/process/page")
    public ResultDomain<TbWorkcaseProcessDTO> getWorkcaseProcessPage(@RequestBody PageRequest<TbWorkcaseProcessDTO> pageRequest) {
        ValidationResult vr = ValidationUtils.validate(pageRequest, Arrays.asList(
@@ -177,6 +189,7 @@ public class WorkcaseController {
    // ========================= 工单设备管理 =========================

    @Operation(summary = "创建工单设备")
+    @PreAuthorize("hasAuthority('workcase:ticket:device')")
    @PostMapping("/device")
    public ResultDomain<TbWorkcaseDeviceDTO> createWorkcaseDevice(@RequestBody TbWorkcaseDeviceDTO device) {
        ValidationResult vr = ValidationUtils.validate(device, Arrays.asList(
@@ -190,6 +203,7 @@ public class WorkcaseController {
    }

    @Operation(summary = "更新工单设备")
+    @PreAuthorize("hasAuthority('workcase:ticket:device')")
    @PutMapping("/device")
    public ResultDomain<TbWorkcaseDeviceDTO> updateWorkcaseDevice(@RequestBody TbWorkcaseDeviceDTO device) {
        ValidationResult vr = ValidationUtils.validate(device, Arrays.asList(
@@ -203,6 +217,7 @@ public class WorkcaseController {
    }

    @Operation(summary = "删除工单设备")
+    @PreAuthorize("hasAuthority('workcase:ticket:device')")
    @DeleteMapping("/device/{workcaseId}/{device}")
    public ResultDomain<TbWorkcaseDeviceDTO> deleteWorkcaseDevice(@PathVariable String workcaseId, @PathVariable String device) {
        TbWorkcaseDeviceDTO deviceDTO = new TbWorkcaseDeviceDTO();
@@ -212,12 +227,14 @@ public class WorkcaseController {
    }

    @Operation(summary = "查询工单设备列表")
+    @PreAuthorize("hasAuthority('workcase:ticket:device')")
    @PostMapping("/device/list")
    public ResultDomain<TbWorkcaseDeviceDTO> getWorkcaseDeviceList(@RequestBody TbWorkcaseDeviceDTO filter) {
        return workcaseService.getWorkcaseDeviceList(filter);
    }

    @Operation(summary = "分页查询工单设备")
+    @PreAuthorize("hasAuthority('workcase:ticket:device')")
    @PostMapping("/device/page")
    public ResultDomain<TbWorkcaseDeviceDTO> getWorkcaseDevicePage(@RequestBody PageRequest<TbWorkcaseDeviceDTO> pageRequest) {
        ValidationResult vr = ValidationUtils.validate(pageRequest, Arrays.asList(
--- a/urbanLifelineServ/workcase/src/main/resources/application.yml
+++ b/urbanLifelineServ/workcase/src/main/resources/application.yml
@@ -7,7 +7,7 @@ server:
 # ================== Auth ====================
 auth:
  enabled: true
-  gate-way: true
+  gateway-mode: true
  whitelist:
    - /swagger-ui/**
    - /swagger-ui.html
--- a/urbanLifelineWeb/.vscode/launch.json
+++ b/urbanLifelineWeb/.vscode/launch.json
@@ -31,6 +31,21 @@
                "clear": false
            }
        },
+        {
+            "name": "启动 workcase 开发服务器",
+            "type": "node-terminal",
+            "request": "launch",
+            "command": "npm run dev",
+            "cwd": "${workspaceFolder}/packages/workcase",
+            "presentation": {
+                "echo": true,
+                "reveal": "always",
+                "focus": false,
+                "panel": "new",
+                "showReuseMessage": true,
+                "clear": false
+            }
+        },
        {
            "name": "启动 Bidding 开发服务器",
            "type": "node-terminal",
@@ -53,7 +68,8 @@
            "configurations": [
                "启动 Shared 开发服务器",
                "启动 Platform 开发服务器",
-                "启动 Bidding 开发服务器"
+                "启动 workcase 开发服务器",
+                // "启动 Bidding 开发服务器"
            ],
            "stopAll": true,
            "presentation": {
--- a/urbanLifelineWeb/packages/bidding/src/types/shared.d.ts
+++ b/urbanLifelineWeb/packages/bidding/src/types/shared.d.ts
@@ -98,8 +98,10 @@ declare module 'shared/api/ai' {

 declare module 'shared/api/workcase' {
    export const workcaseAPI: any
+    export const workcaseChatAPI: any
 }

+
 // ============ types模块 ==================
 declare module 'shared/types' {
    import type { BaseDTO } from '../../../shared/src/types/base'
@@ -143,15 +145,30 @@ declare module 'shared/types' {
        TbWorkcaseDeviceDTO,
        // 聊天室相关
        TbChatRoomDTO,
-        TbChatMessageDTO,
+        TbChatRoomMessageDTO,
        TbChatRoomMemberDTO,
+        TbVideoMeetingDTO,
+        TbMeetingParticipantDTO,
+        TbMeetingTranscriptionDTO,
        ChatRoomVO,
        ChatMessageVO,
+        ChatRoomMessageVO,
        ChatMemberVO,
        VideoMeetingVO,
+        MeetingParticipantVO,
        SendMessageParam,
        CreateMeetingParam,
-        MarkReadParam
+        MarkReadParam,
+        // 客服相关
+        TbCustomerServiceDTO,
+        CustomerServiceVO,
+        // 词云
+        TbWordCloudDTO,
+        // 来客相关
+        TbGuestDTO,
+        GuestVO,
+        CustomerVO,
+        ConversationVO
    } from '../../../shared/src/types/workcase'
    
    // 重新导出 menu
--- a/urbanLifelineWeb/packages/platform/pnpm-lock.yaml
+++ b/urbanLifelineWeb/packages/platform/pnpm-lock.yaml
@@ -17,6 +17,9 @@ dependencies:
  element-plus:
    specifier: ^2.12.0
    version: 2.12.0(vue@3.5.25)
+  lucide-vue-next:
+    specifier: ^0.561.0
+    version: 0.561.0(vue@3.5.25)
  pinia:
    specifier: ^2.2.8
    version: 2.3.1(typescript@5.9.3)(vue@3.5.25)
@@ -1464,6 +1467,14 @@ packages:
      yallist: 3.1.1
    dev: true

+  /lucide-vue-next@0.561.0(vue@3.5.25):
+    resolution: {integrity: sha512-c5HUckO0qHklVSOf/0vaSR3pEb8fYImRDCRDLde56uqS9js0D/e3RAvq0/YFWjkmyOBKCb0/IdskdoHZQEkT5g==}
+    peerDependencies:
+      vue: '>=3.0.1'
+    dependencies:
+      vue: 3.5.25(typescript@5.9.3)
+    dev: false
+
  /magic-string@0.30.21:
    resolution: {integrity: sha512-vd2F4YUyEXKGcLHoq+TEyCjxueSeHnFxyyjNp80yg0XV4vUhnDer/lvvlqM/arB5bXQN5K2/3oinyCRyx8T2CQ==}
    dependencies:
--- a/urbanLifelineWeb/packages/platform/src/types/shared.d.ts
+++ b/urbanLifelineWeb/packages/platform/src/types/shared.d.ts
@@ -98,8 +98,10 @@ declare module 'shared/api/ai' {

 declare module 'shared/api/workcase' {
    export const workcaseAPI: any
+    export const workcaseChatAPI: any
 }

+
 // ============ types模块 ==================
 declare module 'shared/types' {
    import type { BaseDTO } from '../../../shared/src/types/base'
@@ -143,15 +145,30 @@ declare module 'shared/types' {
        TbWorkcaseDeviceDTO,
        // 聊天室相关
        TbChatRoomDTO,
-        TbChatMessageDTO,
+        TbChatRoomMessageDTO,
        TbChatRoomMemberDTO,
+        TbVideoMeetingDTO,
+        TbMeetingParticipantDTO,
+        TbMeetingTranscriptionDTO,
        ChatRoomVO,
        ChatMessageVO,
+        ChatRoomMessageVO,
        ChatMemberVO,
        VideoMeetingVO,
+        MeetingParticipantVO,
        SendMessageParam,
        CreateMeetingParam,
-        MarkReadParam
+        MarkReadParam,
+        // 客服相关
+        TbCustomerServiceDTO,
+        CustomerServiceVO,
+        // 词云
+        TbWordCloudDTO,
+        // 来客相关
+        TbGuestDTO,
+        GuestVO,
+        CustomerVO,
+        ConversationVO
    } from '../../../shared/src/types/workcase'
    
    // 重新导出 menu
--- a/urbanLifelineWeb/packages/shared/package.json
+++ b/urbanLifelineWeb/packages/shared/package.json
@@ -11,11 +11,13 @@
  },
  "dependencies": {
    "@element-plus/icons-vue": "^2.3.2",
+    "@stomp/stompjs": "^7.2.1",
    "cors": "^2.8.5",
    "element-plus": "^2.12.0",
    "express": "^4.18.2",
    "lucide-vue-next": "^0.561.0",
    "ofetch": "^1.4.1",
+    "sockjs-client": "^1.6.1",
    "vue": "^3.5.13",
    "vue-router": "^4.5.0"
  },
--- a/urbanLifelineWeb/packages/shared/pnpm-lock.yaml
+++ b/urbanLifelineWeb/packages/shared/pnpm-lock.yaml
@@ -8,6 +8,9 @@ dependencies:
  '@element-plus/icons-vue':
    specifier: ^2.3.2
    version: 2.3.2(vue@3.5.25)
+  '@stomp/stompjs':
+    specifier: ^7.2.1
+    version: 7.2.1
  cors:
    specifier: ^2.8.5
    version: 2.8.5
@@ -17,9 +20,15 @@ dependencies:
  express:
    specifier: ^4.18.2
    version: 4.22.1
+  lucide-vue-next:
+    specifier: ^0.561.0
+    version: 0.561.0(vue@3.5.25)
  ofetch:
    specifier: ^1.4.1
    version: 1.5.1
+  sockjs-client:
+    specifier: ^1.6.1
+    version: 1.6.1
  vue:
    specifier: ^3.5.13
    version: 3.5.25(typescript@5.9.3)
@@ -1000,6 +1009,10 @@ packages:
    dev: true
    optional: true

+  /@stomp/stompjs@7.2.1:
+    resolution: {integrity: sha512-DLd/WeicnHS5SsWWSk3x6/pcivqchNaEvg9UEGVqAcfYEBVmS9D6980ckXjTtfpXLjdLDsd96M7IuX4w7nzq5g==}
+    dev: false
+
  /@sxzz/popperjs-es@2.11.7:
    resolution: {integrity: sha512-Ccy0NlLkzr0Ex2FKvh2X+OyERHXJ88XJ1MXtsI9y9fGexlaXaVTPzBCRBwIxFkORuOb+uBqeu+RqnpgYTEZRUQ==}
    dev: false
@@ -1464,6 +1477,17 @@ packages:
      ms: 2.0.0
    dev: false

+  /debug@3.2.7:
+    resolution: {integrity: sha512-CFjzYYAi4ThfiQvizrFQevTTXHtnCqWfe7x1AhgEscTz6ZbLbfoLRLPugTQyBth6f8ZERVUSyWHFD/7Wu4t1XQ==}
+    peerDependencies:
+      supports-color: '*'
+    peerDependenciesMeta:
+      supports-color:
+        optional: true
+    dependencies:
+      ms: 2.1.3
+    dev: false
+
  /debug@4.4.3:
    resolution: {integrity: sha512-RGwwWnwQvkVfavKVt22FGLw+xYSdzARwm0ru6DhTVA3umU5hZc28V3kO4stgYryrTlLpuvgI9GiijltAjNbcqA==}
    engines: {node: '>=6.0'}
@@ -1729,6 +1753,11 @@ packages:
    engines: {node: '>= 0.6'}
    dev: false

+  /eventsource@2.0.2:
+    resolution: {integrity: sha512-IzUmBGPR3+oUG9dUeXynyNmf91/3zUSJg1lCktzKw47OXuhco54U3r9B7O4XX+Rb1Itm9OZ2b0RkTs10bICOxA==}
+    engines: {node: '>=12.0.0'}
+    dev: false
+
  /express@4.22.1:
    resolution: {integrity: sha512-F2X8g9P1X7uCPZMA3MVf9wcTqlyNp7IhH5qPCI0izhaOIYXaW9L535tGA3qmjRzpH+bZczqq7hVKxTR4NWnu+g==}
    engines: {node: '>= 0.10.0'}
@@ -1768,6 +1797,13 @@ packages:
      - supports-color
    dev: false

+  /faye-websocket@0.11.4:
+    resolution: {integrity: sha512-CzbClwlXAuiRQAlUyfqPgvPoNKTckTPGfwZV4ZdAhVcP2lh9KUxJg2b5GkE7XbjKQ3YJnQ9z6D9ntLAlB+tP8g==}
+    engines: {node: '>=0.8.0'}
+    dependencies:
+      websocket-driver: 0.7.4
+    dev: false
+
  /fdir@6.5.0(picomatch@4.0.3):
    resolution: {integrity: sha512-tIbYtZbucOs0BRGqPJkshJUYdL+SDH7dVM8gjy+ERp3WAUjLEFJE+02kanyHtwjWOnwrKYBiwAmM0p4kLJAnXg==}
    engines: {node: '>=12.0.0'}
@@ -1976,6 +2012,10 @@ packages:
      toidentifier: 1.0.1
    dev: false

+  /http-parser-js@0.5.10:
+    resolution: {integrity: sha512-Pysuw9XpUq5dVc/2SMHpuTY01RFl8fttgcyunjL7eEMhGM3cI4eOmiCycJDVCo/7O7ClfQD3SaI6ftDzqOXYMA==}
+    dev: false
+
  /iconv-lite@0.4.24:
    resolution: {integrity: sha512-v3MXnZAcvnywkTUEZomIActle7RXXeedOR31wwl7VlyoXO4Qi9arvSenNQWne1TcRwhCL1HwLI21bEqdpj8/rA==}
    engines: {node: '>=0.10.0'}
@@ -2262,6 +2302,14 @@ packages:
      yallist: 3.1.1
    dev: true

+  /lucide-vue-next@0.561.0(vue@3.5.25):
+    resolution: {integrity: sha512-c5HUckO0qHklVSOf/0vaSR3pEb8fYImRDCRDLde56uqS9js0D/e3RAvq0/YFWjkmyOBKCb0/IdskdoHZQEkT5g==}
+    peerDependencies:
+      vue: '>=3.0.1'
+    dependencies:
+      vue: 3.5.25(typescript@5.9.3)
+    dev: false
+
  /magic-string@0.30.21:
    resolution: {integrity: sha512-vd2F4YUyEXKGcLHoq+TEyCjxueSeHnFxyyjNp80yg0XV4vUhnDer/lvvlqM/arB5bXQN5K2/3oinyCRyx8T2CQ==}
    dependencies:
@@ -2533,6 +2581,10 @@ packages:
      side-channel: 1.1.0
    dev: false

+  /querystringify@2.2.0:
+    resolution: {integrity: sha512-FIqgj2EUvTa7R50u0rGsyTftzjYmv/a3hO345bZNrqabNqjtgiDMgmo4mkUjd+nzU5oF3dClKqFIPUKybUyqoQ==}
+    dev: false
+
  /range-parser@1.2.1:
    resolution: {integrity: sha512-Hrgsx+orqoygnmhFbKaHE6c296J+HTAQXoxEF6gNupROmmGJRoyzfG3ccAveqCBrwr/2yxQ5BVd/GTl5agOwSg==}
    engines: {node: '>= 0.6'}
@@ -2588,6 +2640,10 @@ packages:
      set-function-name: 2.0.2
    dev: true

+  /requires-port@1.0.0:
+    resolution: {integrity: sha512-KigOCHcocU3XODJxsu8i/j8T9tzT4adHiecwORRQ0ZZFcp7ahwXuRU1m+yuO90C5ZUyGeGfocHDI14M3L3yDAQ==}
+    dev: false
+
  /resolve@1.22.11:
    resolution: {integrity: sha512-RfqAvLnMl313r7c9oclB1HhUEAezcpLjz95wFH4LVuhk9JF/r22qmVP9AMmOU4vMX7Q8pN8jwNg/CSpdFnMjTQ==}
    engines: {node: '>= 0.4'}
@@ -3054,6 +3110,19 @@ packages:
      side-channel-map: 1.0.1
      side-channel-weakmap: 1.0.2

+  /sockjs-client@1.6.1:
+    resolution: {integrity: sha512-2g0tjOR+fRs0amxENLi/q5TiJTqY+WXFOzb5UwXndlK6TO3U/mirZznpx6w34HVMoc3g7cY24yC/ZMIYnDlfkw==}
+    engines: {node: '>=12'}
+    dependencies:
+      debug: 3.2.7
+      eventsource: 2.0.2
+      faye-websocket: 0.11.4
+      inherits: 2.0.4
+      url-parse: 1.5.10
+    transitivePeerDependencies:
+      - supports-color
+    dev: false
+
  /source-map-js@1.2.1:
    resolution: {integrity: sha512-UXWMKhLOwVKb728IUtQPXxfYU+usdybtUrK/8uGE8CQMvrhOpwvzDBwj0QhSL7MQc7vIsISBG8VQ8+IDQxpfQA==}
    engines: {node: '>=0.10.0'}
@@ -3294,6 +3363,13 @@ packages:
      picocolors: 1.1.1
    dev: true

+  /url-parse@1.5.10:
+    resolution: {integrity: sha512-WypcfiRhfeUP9vvF0j6rw0J3hrWrw6iZv3+22h6iRMJ/8z1Tj6XfLP4DsUix5MhMPnXpiHDoKyoZ/bdCkwBCiQ==}
+    dependencies:
+      querystringify: 2.2.0
+      requires-port: 1.0.0
+    dev: false
+
  /utils-merge@1.0.1:
    resolution: {integrity: sha512-pMZTvIkT1d+TFGvDOqodOclx0QWkkgi6Tdoa8gC8ffGAAqz9pzPTZWAybbsHHoED/ztMtkv/VoYTYyShUn81hA==}
    engines: {node: '>= 0.4.0'}
@@ -3407,6 +3483,20 @@ packages:
      '@vue/shared': 3.5.25
      typescript: 5.9.3

+  /websocket-driver@0.7.4:
+    resolution: {integrity: sha512-b17KeDIQVjvb0ssuSDF2cYXSg2iztliJ4B9WdsuB6J952qCPKmnVq4DyW5motImXHDC1cBT/1UezrJVsKw5zjg==}
+    engines: {node: '>=0.8.0'}
+    dependencies:
+      http-parser-js: 0.5.10
+      safe-buffer: 5.2.1
+      websocket-extensions: 0.1.4
+    dev: false
+
+  /websocket-extensions@0.1.4:
+    resolution: {integrity: sha512-OqedPIGOfsDlo31UNwYbCFMSaO9m9G/0faIHj5/dZFDMFqPTcx6UwqyOy3COEaEOg/9VsGIpdqn62W5KhoKSpg==}
+    engines: {node: '>=0.8.0'}
+    dev: false
+
  /which-boxed-primitive@1.1.1:
    resolution: {integrity: sha512-TbX3mj8n0odCBFVlY8AxkqcHASw3L60jIuF8jFP78az3C2YhmGvqbHBpAjTRH2/xqYunrJ9g1jSyjCjpoWzIAA==}
    engines: {node: '>= 0.4'}
--- a/urbanLifelineWeb/packages/shared/src/api/workcase/index.ts
+++ b/urbanLifelineWeb/packages/shared/src/api/workcase/index.ts
@@ -1 +1,2 @@
 export * from './workcase'
+export * from './workcaseChat'
--- a/urbanLifelineWeb/packages/shared/src/api/workcase/workcaseChat.ts
+++ b/urbanLifelineWeb/packages/shared/src/api/workcase/workcaseChat.ts
@@ -0,0 +1,301 @@
+import { api } from '@/api/index'
+import type { ResultDomain, PageRequest } from '@/types'
+import type { TbChat, TbChatMessage, ChatPrepareData } from '@/types/ai'
+import type { TbWorkcaseDTO } from '@/types/workcase/workcase'
+import type {
+    TbChatRoomDTO,
+    TbChatRoomMemberDTO,
+    TbChatRoomMessageDTO,
+    TbCustomerServiceDTO,
+    TbWordCloudDTO,
+    ChatRoomVO,
+    ChatMemberVO,
+    ChatRoomMessageVO,
+    CustomerServiceVO
+} from '@/types/workcase/chatRoom'
+
+/**
+ * @description    工单对话相关接口
+ * @filename    workcaseChat.ts
+ * @author    cascade
+ * @copyright xyzh
+ * @since 2025-12-22
+ */
+export const workcaseChatAPI = {
+    baseUrl: '/urban-lifeline/workcase/chat',
+
+    // ====================== AI对话管理 ======================
+
+    /**
+     * 创建对话
+     */
+    async createChat(chat: TbChat): Promise<ResultDomain<TbChat>> {
+        const response = await api.post<TbChat>(`${this.baseUrl}`, chat)
+        return response.data
+    },
+
+    /**
+     * 更新对话
+     */
+    async updateChat(chat: TbChat): Promise<ResultDomain<TbChat>> {
+        const response = await api.put<TbChat>(`${this.baseUrl}`, chat)
+        return response.data
+    },
+
+    /**
+     * 查询对话列表
+     */
+    async getChatList(filter: TbChat): Promise<ResultDomain<TbChat>> {
+        const response = await api.post<TbChat>(`${this.baseUrl}/list`, filter)
+        return response.data
+    },
+
+    /**
+     * 获取对话消息列表
+     */
+    async getChatMessageList(filter: TbChat): Promise<ResultDomain<TbChatMessage>> {
+        const response = await api.post<TbChatMessage>(`${this.baseUrl}/message/list`, filter)
+        return response.data
+    },
+
+    /**
+     * 准备对话会话
+     */
+    async prepareChatMessageSession(prepareData: ChatPrepareData): Promise<ResultDomain<string>> {
+        const response = await api.post<string>(`${this.baseUrl}/prepare`, prepareData)
+        return response.data
+    },
+
+    /**
+     * 流式对话（SSE）- 返回EventSource URL
+     */
+    getStreamUrl(sessionId: string): string {
+        return `${this.baseUrl}/stream/${sessionId}`
+    },
+
+    /**
+     * 停止对话
+     */
+    async stopChat(filter: TbChat, taskId: string): Promise<ResultDomain<boolean>> {
+        const response = await api.post<boolean>(`${this.baseUrl}/stop/${taskId}`, filter)
+        return response.data
+    },
+
+    /**
+     * 评论对话消息
+     */
+    async commentChatMessage(filter: TbChat, messageId: string, comment: string): Promise<ResultDomain<boolean>> {
+        const response = await api.post<boolean>(`${this.baseUrl}/comment`, filter, {
+            params: { messageId, comment }
+        })
+        return response.data
+    },
+
+    // ====================== 对话分析 ======================
+
+    /**
+     * 分析对话（AI预填工单信息）
+     */
+    async analyzeChat(chatId: string): Promise<ResultDomain<TbWorkcaseDTO>> {
+        const response = await api.get<TbWorkcaseDTO>(`${this.baseUrl}/analyze/${chatId}`)
+        return response.data
+    },
+
+    /**
+     * 总结对话
+     */
+    async summaryChat(chatId: string): Promise<ResultDomain<TbWorkcaseDTO>> {
+        const response = await api.post<TbWorkcaseDTO>(`${this.baseUrl}/summary/${chatId}`)
+        return response.data
+    },
+
+    // ====================== ChatRoom聊天室管理 ======================
+
+    /**
+     * 创建聊天室
+     */
+    async createChatRoom(chatRoom: TbChatRoomDTO): Promise<ResultDomain<TbChatRoomDTO>> {
+        const response = await api.post<TbChatRoomDTO>(`${this.baseUrl}/room`, chatRoom)
+        return response.data
+    },
+
+    /**
+     * 更新聊天室
+     */
+    async updateChatRoom(chatRoom: TbChatRoomDTO): Promise<ResultDomain<TbChatRoomDTO>> {
+        const response = await api.put<TbChatRoomDTO>(`${this.baseUrl}/room`, chatRoom)
+        return response.data
+    },
+
+    /**
+     * 关闭聊天室
+     */
+    async closeChatRoom(roomId: string, closedBy: string): Promise<ResultDomain<boolean>> {
+        const response = await api.post<boolean>(`${this.baseUrl}/room/${roomId}/close`, null, {
+            params: { closedBy }
+        })
+        return response.data
+    },
+
+    /**
+     * 获取聊天室详情
+     */
+    async getChatRoomById(roomId: string): Promise<ResultDomain<TbChatRoomDTO>> {
+        const response = await api.get<TbChatRoomDTO>(`${this.baseUrl}/room/${roomId}`)
+        return response.data
+    },
+
+    /**
+     * 分页查询聊天室
+     */
+    async getChatRoomPage(pageRequest: PageRequest<TbChatRoomDTO>): Promise<ResultDomain<ChatRoomVO>> {
+        const response = await api.post<ChatRoomVO>(`${this.baseUrl}/room/page`, pageRequest)
+        return response.data
+    },
+
+    // ====================== ChatRoom成员管理 ======================
+
+    /**
+     * 添加聊天室成员
+     */
+    async addChatRoomMember(member: TbChatRoomMemberDTO): Promise<ResultDomain<TbChatRoomMemberDTO>> {
+        const response = await api.post<TbChatRoomMemberDTO>(`${this.baseUrl}/room/member`, member)
+        return response.data
+    },
+
+    /**
+     * 移除聊天室成员
+     */
+    async removeChatRoomMember(memberId: string): Promise<ResultDomain<boolean>> {
+        const response = await api.delete<boolean>(`${this.baseUrl}/room/member/${memberId}`)
+        return response.data
+    },
+
+    /**
+     * 获取聊天室成员列表
+     */
+    async getChatRoomMemberList(roomId: string): Promise<ResultDomain<ChatMemberVO>> {
+        const response = await api.get<ChatMemberVO>(`${this.baseUrl}/room/${roomId}/members`)
+        return response.data
+    },
+
+    // ====================== ChatRoom消息管理 ======================
+
+    /**
+     * 发送聊天室消息
+     */
+    async sendMessage(message: TbChatRoomMessageDTO): Promise<ResultDomain<TbChatRoomMessageDTO>> {
+        const response = await api.post<TbChatRoomMessageDTO>(`${this.baseUrl}/room/message`, message)
+        return response.data
+    },
+
+    /**
+     * 分页查询聊天室消息
+     */
+    async getChatMessagePage(pageRequest: PageRequest<TbChatRoomMessageDTO>): Promise<ResultDomain<ChatRoomMessageVO>> {
+        const response = await api.post<ChatRoomMessageVO>(`${this.baseUrl}/room/message/page`, pageRequest)
+        return response.data
+    },
+
+    /**
+     * 删除聊天室消息
+     */
+    async deleteMessage(messageId: string): Promise<ResultDomain<boolean>> {
+        const response = await api.delete<boolean>(`${this.baseUrl}/room/message/${messageId}`)
+        return response.data
+    },
+
+    // ====================== 客服人员管理 ======================
+
+    /**
+     * 添加客服人员
+     */
+    async addCustomerService(customerService: TbCustomerServiceDTO): Promise<ResultDomain<TbCustomerServiceDTO>> {
+        const response = await api.post<TbCustomerServiceDTO>(`${this.baseUrl}/customer-service`, customerService)
+        return response.data
+    },
+
+    /**
+     * 更新客服人员
+     */
+    async updateCustomerService(customerService: TbCustomerServiceDTO): Promise<ResultDomain<TbCustomerServiceDTO>> {
+        const response = await api.put<TbCustomerServiceDTO>(`${this.baseUrl}/customer-service`, customerService)
+        return response.data
+    },
+
+    /**
+     * 删除客服人员
+     */
+    async deleteCustomerService(userId: string): Promise<ResultDomain<boolean>> {
+        const response = await api.delete<boolean>(`${this.baseUrl}/customer-service/${userId}`)
+        return response.data
+    },
+
+    /**
+     * 分页查询客服人员
+     */
+    async getCustomerServicePage(pageRequest: PageRequest<TbCustomerServiceDTO>): Promise<ResultDomain<CustomerServiceVO>> {
+        const response = await api.post<CustomerServiceVO>(`${this.baseUrl}/customer-service/page`, pageRequest)
+        return response.data
+    },
+
+    /**
+     * 更新客服在线状态
+     */
+    async updateCustomerServiceStatus(userId: string, status: string): Promise<ResultDomain<boolean>> {
+        const response = await api.post<boolean>(`${this.baseUrl}/customer-service/${userId}/status`, null, {
+            params: { status }
+        })
+        return response.data
+    },
+
+    /**
+     * 获取可接待客服列表
+     */
+    async getAvailableCustomerServices(): Promise<ResultDomain<CustomerServiceVO>> {
+        const response = await api.get<CustomerServiceVO>(`${this.baseUrl}/customer-service/available`)
+        return response.data
+    },
+
+    /**
+     * 自动分配客服
+     */
+    async assignCustomerService(roomId: string): Promise<ResultDomain<CustomerServiceVO>> {
+        const response = await api.post<CustomerServiceVO>(`${this.baseUrl}/room/${roomId}/assign`)
+        return response.data
+    },
+
+    // ====================== 词云管理 ======================
+
+    /**
+     * 添加词云
+     */
+    async addWordCloud(wordCloud: TbWordCloudDTO): Promise<ResultDomain<TbWordCloudDTO>> {
+        const response = await api.post<TbWordCloudDTO>(`${this.baseUrl}/wordcloud`, wordCloud)
+        return response.data
+    },
+
+    /**
+     * 更新词云
+     */
+    async updateWordCloud(wordCloud: TbWordCloudDTO): Promise<ResultDomain<TbWordCloudDTO>> {
+        const response = await api.put<TbWordCloudDTO>(`${this.baseUrl}/wordcloud`, wordCloud)
+        return response.data
+    },
+
+    /**
+     * 查询词云列表
+     */
+    async getWordCloudList(filter: TbWordCloudDTO): Promise<ResultDomain<TbWordCloudDTO>> {
+        const response = await api.post<TbWordCloudDTO>(`${this.baseUrl}/wordcloud/list`, filter)
+        return response.data
+    },
+
+    /**
+     * 分页查询词云
+     */
+    async getWordCloudPage(pageRequest: PageRequest<TbWordCloudDTO>): Promise<ResultDomain<TbWordCloudDTO>> {
+        const response = await api.post<TbWordCloudDTO>(`${this.baseUrl}/wordcloud/page`, pageRequest)
+        return response.data
+    }
+}
--- a/urbanLifelineWeb/packages/shared/src/components/chatRoom/chatRoom/ChatRoom.vue
+++ b/urbanLifelineWeb/packages/shared/src/components/chatRoom/chatRoom/ChatRoom.vue
@@ -116,7 +116,7 @@
 <script setup lang="ts">
 import { ref, nextTick } from 'vue'
 import { FileText, Video, Paperclip, Send } from 'lucide-vue-next'
-import IframeView from 'shared/components/iframe/IframeView.vue'
+import IframeView from '@/components/iframe/IframeView.vue'

 interface ChatMessageVO {
    messageId: string
--- a/urbanLifelineWeb/packages/shared/src/components/chatRoom/index.ts
+++ b/urbanLifelineWeb/packages/shared/src/components/chatRoom/index.ts
@@ -1 +1 @@
-export { default as ChatRoom } from './ChatRoom.vue';
+export { default as ChatRoom } from './chatRoom/ChatRoom.vue';
--- a/urbanLifelineWeb/packages/shared/src/types/workcase/chatRoom.ts
+++ b/urbanLifelineWeb/packages/shared/src/types/workcase/chatRoom.ts
@@ -28,7 +28,7 @@ export interface TbChatRoomDTO extends BaseDTO {
 /**
 * 聊天消息DTO
 */
-export interface TbChatMessageDTO extends BaseDTO {
+export interface TbChatRoomMessageDTO extends BaseDTO {
    messageId?: string
    roomId?: string
    senderId?: string
@@ -174,7 +174,7 @@ export interface ChatRoomVO extends BaseVO {
 * 聊天消息VO
 * 用于前端展示聊天消息
 */
-export interface ChatMessageVO extends BaseVO {
+export interface ChatRoomMessageVO extends BaseVO {
    messageId?: string
    roomId?: string
    senderId?: string
@@ -292,3 +292,60 @@ export interface MarkReadParam {
    roomId: string
    messageIds?: string[]
 }
+
+// ==================== 客服相关 ====================
+
+/**
+ * 客服人员DTO
+ */
+export interface TbCustomerServiceDTO extends BaseDTO {
+    userId?: string
+    userName?: string
+    status?: string
+    maxConcurrentChats?: number
+    currentChatCount?: number
+    totalServedCount?: number
+    avgResponseTime?: number
+    avgRating?: number
+    skills?: string[]
+    priority?: number
+    lastOnlineTime?: string
+}
+
+/**
+ * 客服人员VO
+ */
+export interface CustomerServiceVO extends BaseVO {
+    userId?: string
+    userName?: string
+    userAvatar?: string
+    status?: string
+    statusName?: string
+    maxConcurrentChats?: number
+    currentChatCount?: number
+    totalServedCount?: number
+    avgResponseTime?: number
+    avgResponseTimeFormatted?: string
+    avgRating?: number
+    skills?: string[]
+    skillNames?: string[]
+    priority?: number
+    lastOnlineTime?: string
+    isAvailable?: boolean
+}
+
+// ==================== 词云相关 ====================
+
+/**
+ * 词云DTO
+ */
+export interface TbWordCloudDTO extends BaseDTO {
+    wordCloudId?: string
+    word?: string
+    category?: string
+    weight?: number
+    frequency?: number
+    sentiment?: string
+    source?: string
+    relatedWords?: string[]
+}
--- a/urbanLifelineWeb/packages/workcase/package.json
+++ b/urbanLifelineWeb/packages/workcase/package.json
@@ -10,17 +10,20 @@
  },
  "dependencies": {
    "@element-plus/icons-vue": "^2.3.2",
+    "@stomp/stompjs": "^7.2.1",
    "@vueuse/core": "^11.3.0",
    "axios": "^1.7.9",
    "element-plus": "^2.8.6",
    "lucide-vue-next": "^0.561.0",
    "pinia": "^2.2.8",
+    "sockjs-client": "^1.6.1",
    "vue": "^3.5.13",
    "vue-router": "^4.5.0"
  },
  "devDependencies": {
    "@module-federation/vite": "^1.9.3",
    "@types/node": "^22.0.0",
+    "@types/sockjs-client": "^1.5.4",
    "@vitejs/plugin-vue": "^5.2.1",
    "@vitejs/plugin-vue-jsx": "^4.1.1",
    "typescript": "^5.7.2",
--- a/urbanLifelineWeb/packages/workcase/pnpm-lock.yaml
+++ b/urbanLifelineWeb/packages/workcase/pnpm-lock.yaml
@@ -8,6 +8,9 @@ dependencies:
  '@element-plus/icons-vue':
    specifier: ^2.3.2
    version: 2.3.2(vue@3.5.25)
+  '@stomp/stompjs':
+    specifier: ^7.2.1
+    version: 7.2.1
  '@vueuse/core':
    specifier: ^11.3.0
    version: 11.3.0(vue@3.5.25)
@@ -17,9 +20,15 @@ dependencies:
  element-plus:
    specifier: ^2.8.6
    version: 2.12.0(vue@3.5.25)
+  lucide-vue-next:
+    specifier: ^0.561.0
+    version: 0.561.0(vue@3.5.25)
  pinia:
    specifier: ^2.2.8
    version: 2.3.1(typescript@5.9.3)(vue@3.5.25)
+  sockjs-client:
+    specifier: ^1.6.1
+    version: 1.6.1
  vue:
    specifier: ^3.5.13
    version: 3.5.25(typescript@5.9.3)
@@ -34,6 +43,9 @@ devDependencies:
  '@types/node':
    specifier: ^22.0.0
    version: 22.19.1
+  '@types/sockjs-client':
+    specifier: ^1.5.4
+    version: 1.5.4
  '@vitejs/plugin-vue':
    specifier: ^5.2.1
    version: 5.2.4(vite@6.4.1)(vue@3.5.25)
@@ -841,6 +853,10 @@ packages:
    dev: true
    optional: true

+  /@stomp/stompjs@7.2.1:
+    resolution: {integrity: sha512-DLd/WeicnHS5SsWWSk3x6/pcivqchNaEvg9UEGVqAcfYEBVmS9D6980ckXjTtfpXLjdLDsd96M7IuX4w7nzq5g==}
+    dev: false
+
  /@sxzz/popperjs-es@2.11.7:
    resolution: {integrity: sha512-Ccy0NlLkzr0Ex2FKvh2X+OyERHXJ88XJ1MXtsI9y9fGexlaXaVTPzBCRBwIxFkORuOb+uBqeu+RqnpgYTEZRUQ==}
    dev: false
@@ -865,6 +881,10 @@ packages:
      undici-types: 6.21.0
    dev: true

+  /@types/sockjs-client@1.5.4:
+    resolution: {integrity: sha512-zk+uFZeWyvJ5ZFkLIwoGA/DfJ+pYzcZ8eH4H/EILCm2OBZyHH6Hkdna1/UWL/CFruh5wj6ES7g75SvUB0VsH5w==}
+    dev: true
+
  /@types/web-bluetooth@0.0.16:
    resolution: {integrity: sha512-oh8q2Zc32S6gd/j50GowEjKLoOVOwHP/bWVjKJInBwQqdOYMdPrf1oVlelTlyfFK3CKxL1uahMDAr+vy8T7yMQ==}
    dev: false
@@ -1188,6 +1208,17 @@ packages:
    resolution: {integrity: sha512-e/1zu3xH5MQryN2zdVaF0OrdNLUbvWxzMbi+iNA6Bky7l1RoP8a2fIbRocyHclXt/arDrrR6lL3TqFD9pMQTsg==}
    dev: true

+  /debug@3.2.7:
+    resolution: {integrity: sha512-CFjzYYAi4ThfiQvizrFQevTTXHtnCqWfe7x1AhgEscTz6ZbLbfoLRLPugTQyBth6f8ZERVUSyWHFD/7Wu4t1XQ==}
+    peerDependencies:
+      supports-color: '*'
+    peerDependenciesMeta:
+      supports-color:
+        optional: true
+    dependencies:
+      ms: 2.1.3
+    dev: false
+
  /debug@4.4.3:
    resolution: {integrity: sha512-RGwwWnwQvkVfavKVt22FGLw+xYSdzARwm0ru6DhTVA3umU5hZc28V3kO4stgYryrTlLpuvgI9GiijltAjNbcqA==}
    engines: {node: '>=6.0'}
@@ -1319,6 +1350,18 @@ packages:
  /estree-walker@2.0.2:
    resolution: {integrity: sha512-Rfkk/Mp/DL7JVje3u18FxFujQlTNR2q6QfMSMB7AvCBx91NGj/ba3kCfza0f6dVDbw7YlRf/nDrn7pQrCCyQ/w==}

+  /eventsource@2.0.2:
+    resolution: {integrity: sha512-IzUmBGPR3+oUG9dUeXynyNmf91/3zUSJg1lCktzKw47OXuhco54U3r9B7O4XX+Rb1Itm9OZ2b0RkTs10bICOxA==}
+    engines: {node: '>=12.0.0'}
+    dev: false
+
+  /faye-websocket@0.11.4:
+    resolution: {integrity: sha512-CzbClwlXAuiRQAlUyfqPgvPoNKTckTPGfwZV4ZdAhVcP2lh9KUxJg2b5GkE7XbjKQ3YJnQ9z6D9ntLAlB+tP8g==}
+    engines: {node: '>=0.8.0'}
+    dependencies:
+      websocket-driver: 0.7.4
+    dev: false
+
  /fdir@6.5.0(picomatch@4.0.3):
    resolution: {integrity: sha512-tIbYtZbucOs0BRGqPJkshJUYdL+SDH7dVM8gjy+ERp3WAUjLEFJE+02kanyHtwjWOnwrKYBiwAmM0p4kLJAnXg==}
    engines: {node: '>=12.0.0'}
@@ -1422,6 +1465,14 @@ packages:
    hasBin: true
    dev: true

+  /http-parser-js@0.5.10:
+    resolution: {integrity: sha512-Pysuw9XpUq5dVc/2SMHpuTY01RFl8fttgcyunjL7eEMhGM3cI4eOmiCycJDVCo/7O7ClfQD3SaI6ftDzqOXYMA==}
+    dev: false
+
+  /inherits@2.0.4:
+    resolution: {integrity: sha512-k/vGaX4/Yla3WzyMCvTQOXYeIHvqOKtnqBduzTHpzpQZzAskKMhZ2K+EnBiSM9zGSoIFeMpXKxa4dYeZIQqewQ==}
+    dev: false
+
  /js-tokens@4.0.0:
    resolution: {integrity: sha512-RdJUflcE3cUzKiMqQgsCu06FPu9UdIJO0beYbPhHN4k6apgJtifcoCtT9bcxOpYBtpD2kCM6Sbzg4CausW/PKQ==}
    dev: true
@@ -1464,6 +1515,14 @@ packages:
      yallist: 3.1.1
    dev: true

+  /lucide-vue-next@0.561.0(vue@3.5.25):
+    resolution: {integrity: sha512-c5HUckO0qHklVSOf/0vaSR3pEb8fYImRDCRDLde56uqS9js0D/e3RAvq0/YFWjkmyOBKCb0/IdskdoHZQEkT5g==}
+    peerDependencies:
+      vue: '>=3.0.1'
+    dependencies:
+      vue: 3.5.25(typescript@5.9.3)
+    dev: false
+
  /magic-string@0.30.21:
    resolution: {integrity: sha512-vd2F4YUyEXKGcLHoq+TEyCjxueSeHnFxyyjNp80yg0XV4vUhnDer/lvvlqM/arB5bXQN5K2/3oinyCRyx8T2CQ==}
    dependencies:
@@ -1499,7 +1558,6 @@ packages:

  /ms@2.1.3:
    resolution: {integrity: sha512-6FlzubTLZG3J2a/NVCAleEhjzq5oxgHyaCU9yYXvcLsvoVaHJq/s5xXI6/XXP6tz7R9xAOtHnSO/tXtF3WRTlA==}
-    dev: true

  /muggle-string@0.4.1:
    resolution: {integrity: sha512-VNTrAak/KhO2i8dqqnqnAHOa3cYBwXEZe9h+D5h/1ZqFSTEFHdM65lR7RoIqq3tBBYavsOXV84NoHXZ0AkPyqQ==}
@@ -1563,6 +1621,14 @@ packages:
    resolution: {integrity: sha512-D+zkORCbA9f1tdWRK0RaCR3GPv50cMxcrz4X8k5LTSUD1Dkw47mKJEZQNunItRTkWwgtaUSo1RVFRIG9ZXiFYg==}
    dev: false

+  /querystringify@2.2.0:
+    resolution: {integrity: sha512-FIqgj2EUvTa7R50u0rGsyTftzjYmv/a3hO345bZNrqabNqjtgiDMgmo4mkUjd+nzU5oF3dClKqFIPUKybUyqoQ==}
+    dev: false
+
+  /requires-port@1.0.0:
+    resolution: {integrity: sha512-KigOCHcocU3XODJxsu8i/j8T9tzT4adHiecwORRQ0ZZFcp7ahwXuRU1m+yuO90C5ZUyGeGfocHDI14M3L3yDAQ==}
+    dev: false
+
  /rollup@4.53.3:
    resolution: {integrity: sha512-w8GmOxZfBmKknvdXU1sdM9NHcoQejwF/4mNgj2JuEEdRaHwwF12K7e9eXn1nLZ07ad+du76mkVsyeb2rKGllsA==}
    engines: {node: '>=18.0.0', npm: '>=8.0.0'}
@@ -1595,11 +1661,28 @@ packages:
      fsevents: 2.3.3
    dev: true

+  /safe-buffer@5.2.1:
+    resolution: {integrity: sha512-rp3So07KcdmmKbGvgaNxQSJr7bGVSVk5S9Eq1F+ppbRo70+YeaDxkw5Dd8NPN+GD6bjnYm2VuPuCXmpuYvmCXQ==}
+    dev: false
+
  /semver@6.3.1:
    resolution: {integrity: sha512-BR7VvDCVHO+q2xBEWskxS6DJE1qRnb7DxzUrogb71CWoSficBxYsiAGd+Kl0mmq/MprG9yArRkyrQxTO6XjMzA==}
    hasBin: true
    dev: true

+  /sockjs-client@1.6.1:
+    resolution: {integrity: sha512-2g0tjOR+fRs0amxENLi/q5TiJTqY+WXFOzb5UwXndlK6TO3U/mirZznpx6w34HVMoc3g7cY24yC/ZMIYnDlfkw==}
+    engines: {node: '>=12'}
+    dependencies:
+      debug: 3.2.7
+      eventsource: 2.0.2
+      faye-websocket: 0.11.4
+      inherits: 2.0.4
+      url-parse: 1.5.10
+    transitivePeerDependencies:
+      - supports-color
+    dev: false
+
  /source-map-js@1.2.1:
    resolution: {integrity: sha512-UXWMKhLOwVKb728IUtQPXxfYU+usdybtUrK/8uGE8CQMvrhOpwvzDBwj0QhSL7MQc7vIsISBG8VQ8+IDQxpfQA==}
    engines: {node: '>=0.10.0'}
@@ -1632,6 +1715,13 @@ packages:
      picocolors: 1.1.1
    dev: true

+  /url-parse@1.5.10:
+    resolution: {integrity: sha512-WypcfiRhfeUP9vvF0j6rw0J3hrWrw6iZv3+22h6iRMJ/8z1Tj6XfLP4DsUix5MhMPnXpiHDoKyoZ/bdCkwBCiQ==}
+    dependencies:
+      querystringify: 2.2.0
+      requires-port: 1.0.0
+    dev: false
+
  /vite@6.4.1(@types/node@22.19.1):
    resolution: {integrity: sha512-+Oxm7q9hDoLMyJOYfUYBuHQo+dkAloi33apOPP56pzj+vsdJDzr+j1NISE5pyaAuKL4A3UD34qd0lx5+kfKp2g==}
    engines: {node: ^18.0.0 || ^20.0.0 || >=22.0.0}
@@ -1737,6 +1827,20 @@ packages:
      '@vue/shared': 3.5.25
      typescript: 5.9.3

+  /websocket-driver@0.7.4:
+    resolution: {integrity: sha512-b17KeDIQVjvb0ssuSDF2cYXSg2iztliJ4B9WdsuB6J952qCPKmnVq4DyW5motImXHDC1cBT/1UezrJVsKw5zjg==}
+    engines: {node: '>=0.8.0'}
+    dependencies:
+      http-parser-js: 0.5.10
+      safe-buffer: 5.2.1
+      websocket-extensions: 0.1.4
+    dev: false
+
+  /websocket-extensions@0.1.4:
+    resolution: {integrity: sha512-OqedPIGOfsDlo31UNwYbCFMSaO9m9G/0faIHj5/dZFDMFqPTcx6UwqyOy3COEaEOg/9VsGIpdqn62W5KhoKSpg==}
+    engines: {node: '>=0.8.0'}
+    dev: false
+
  /yallist@3.1.1:
    resolution: {integrity: sha512-a4UGQaWPH59mOXUYnAG2ewncQS4i4F43Tv3JoAM+s2VDAmS9NsK8GpDMLrCHPksFT7h3K6TOoUNn2pb7RoXx4g==}
    dev: true
--- a/urbanLifelineWeb/packages/workcase/src/types/shared.d.ts
+++ b/urbanLifelineWeb/packages/workcase/src/types/shared.d.ts
@@ -98,8 +98,10 @@ declare module 'shared/api/ai' {

 declare module 'shared/api/workcase' {
    export const workcaseAPI: any
+    export const workcaseChatAPI: any
 }

+
 // ============ types模块 ==================
 declare module 'shared/types' {
    import type { BaseDTO } from '../../../shared/src/types/base'
@@ -143,21 +145,30 @@ declare module 'shared/types' {
        TbWorkcaseDeviceDTO,
        // 聊天室相关
        TbChatRoomDTO,
-        TbChatMessageDTO,
+        TbChatRoomMessageDTO,
        TbChatRoomMemberDTO,
        TbVideoMeetingDTO,
        TbMeetingParticipantDTO,
+        TbMeetingTranscriptionDTO,
        ChatRoomVO,
        ChatMessageVO,
+        ChatRoomMessageVO,
        ChatMemberVO,
        VideoMeetingVO,
        MeetingParticipantVO,
        SendMessageParam,
        CreateMeetingParam,
        MarkReadParam,
+        // 客服相关
+        TbCustomerServiceDTO,
+        CustomerServiceVO,
+        // 词云
+        TbWordCloudDTO,
        // 来客相关
        TbGuestDTO,
-        GuestVO
+        GuestVO,
+        CustomerVO,
+        ConversationVO
    } from '../../../shared/src/types/workcase'
    
    // 重新导出 menu
--- a/urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/ChatRoomView.vue
+++ b/urbanLifelineWeb/packages/workcase/src/views/public/ChatRoom/ChatRoomView.vue
@@ -31,7 +31,7 @@
                >
                    <!-- 头像 -->
                    <div class="room-avatar">
-                        {{ room.guestName.substring(0, 1) }}
+                        {{ room.guestName?.substring(0, 1) || '?' }}
                    </div>

                    <!-- 信息 -->
@@ -114,67 +114,50 @@
    </div>
 </template>
 <script setup lang="ts">
-import { ref, computed } from 'vue'
-import { ElButton, ElInput, ElDialog } from 'element-plus'
+import { ref, computed, onMounted, onUnmounted, watch } from 'vue'
+import { ElButton, ElInput, ElDialog, ElMessage } from 'element-plus'
 import { Search, FileText, MessageSquare } from 'lucide-vue-next'
 import ChatRoom from 'shared/components/chatRoom/ChatRoom.vue'
 import WorkcaseDetail from '@/views/public/workcase/WorkcaseDetail/WorkcaseDetail.vue'
+import { workcaseChatAPI } from 'shared/api/workcase'
+import { fileAPI } from 'shared/api/file'
 import { FILE_DOWNLOAD_URL } from '@/config'
+import type { ChatRoomVO, ChatRoomMessageVO, TbChatRoomMessageDTO } from 'shared/types'
+import SockJS from 'sockjs-client'
+import { Client } from '@stomp/stompjs'

-interface ChatRoomVO {
-    roomId: string
-    workcaseId: string
-    roomName: string
-    guestName: string
-    lastMessage: string | null
-    lastMessageTime: string | null
-    unreadCount: number
+// WebSocket配置 (通过网关代理访问workcase服务)
+// 原生WebSocket URL (ws://或wss://)
+const getWsUrl = () => {
+    const token = localStorage.getItem('token') || ''
+    // 直接连接网关，跳过Nginx调试
+    return `ws://localhost:8180/urban-lifeline/workcase/ws/chat?token=${encodeURIComponent(token)}`
 }

-interface ChatMessageVO {
-    messageId: string
-    senderId: string
-    senderName: string
-    senderAvatar: string
-    content: string
-    files: string[]
-    sendTime: string
-}
+// STOMP客户端
+let stompClient: any = null
+let roomSubscription: any = null
+let listSubscription: any = null

-// 当前用户ID
-const userId = ref('CURRENT_USER_ID')
+// 当前用户ID（从登录状态获取）
+const userId = ref(localStorage.getItem('userId') || '')

 // 搜索文本
 const searchText = ref('')

+// 加载状态
+const loading = ref(false)
+const messageLoading = ref(false)
+
 // 聊天室列表
-const chatRooms = ref<ChatRoomVO[]>([
-    {
-        roomId: 'ROOM001',
-        workcaseId: 'WC001',
-        roomName: '工单#WC001 - 电源故障',
-        guestName: '张三',
-        lastMessage: '好的，谢谢您的帮助',
-        lastMessageTime: new Date().toISOString(),
-        unreadCount: 3
-    },
-    {
-        roomId: 'ROOM002',
-        workcaseId: 'WC002',
-        roomName: '工单#WC002 - 设备维修',
-        guestName: '李四',
-        lastMessage: '请问什么时候能来处理？',
-        lastMessageTime: new Date(Date.now() - 3600000).toISOString(),
-        unreadCount: 0
-    }
-])
+const chatRooms = ref<ChatRoomVO[]>([])

 // 当前选中的聊天室ID
 const currentRoomId = ref<string | null>(null)

 // 当前聊天室
 const currentRoom = computed(() => 
-    chatRooms.value.find(r => r.roomId === currentRoomId.value)
+    chatRooms.value.find((r: ChatRoomVO) => r.roomId === currentRoomId.value)
 )

 // 当前工单ID
@@ -184,15 +167,15 @@ const currentWorkcaseId = computed(() => currentRoom.value?.workcaseId || '')
 const filteredRooms = computed(() => {
    if (!searchText.value) return chatRooms.value
    const keyword = searchText.value.toLowerCase()
-    return chatRooms.value.filter(room => 
-        room.roomName.toLowerCase().includes(keyword) ||
-        room.guestName.toLowerCase().includes(keyword) ||
-        room.workcaseId.toLowerCase().includes(keyword)
+    return chatRooms.value.filter((room: ChatRoomVO) => 
+        room.roomName?.toLowerCase().includes(keyword) ||
+        room.guestName?.toLowerCase().includes(keyword) ||
+        room.workcaseId?.toLowerCase().includes(keyword)
    )
 })

 // 消息列表
-const messages = ref<ChatMessageVO[]>([])
+const messages = ref<ChatRoomMessageVO[]>([])

 // 工单详情对话框
 const showWorkcaseDetail = ref(false)
@@ -201,66 +184,93 @@ const showWorkcaseDetail = ref(false)
 const currentMeetingUrl = ref('')
 const showMeetingIframe = ref(false)

+// 获取聊天室列表
+const fetchChatRooms = async () => {
+    loading.value = true
+    try {
+        const result = await workcaseChatAPI.getChatRoomPage({
+            filter: { status: 'active' },
+            pageParam: { page: 1, pageSize: 100, total: 0 }
+        })
+        if (result.success && result.pageDomain) {
+            chatRooms.value = result.pageDomain.dataList || []
+        }
+    } catch (error) {
+        console.error('获取聊天室列表失败:', error)
+        ElMessage.error('获取聊天室列表失败')
+    } finally {
+        loading.value = false
+    }
+}
+
 // 选择聊天室
 const selectRoom = (roomId: string) => {
    currentRoomId.value = roomId
-    // TODO: 加载该聊天室的消息
    loadMessages(roomId)
 }

 // 加载消息
 const loadMessages = async (roomId: string) => {
-    // TODO: 调用API加载消息
-    messages.value = [
-        {
-            messageId: 'MSG001',
-            senderId: 'OTHER_USER',
-            senderName: '张三',
-            senderAvatar: 'avatar.jpg',
-            content: '你好，我的设备出现故障了',
-            files: [],
-            sendTime: new Date().toISOString()
-        },
-        {
-            messageId: 'MSG002',
-            senderId: userId.value,
-            senderName: '客服',
-            senderAvatar: 'avatar.jpg',
-            content: '您好，请问是什么故障？',
-            files: [],
-            sendTime: new Date().toISOString()
+    messageLoading.value = true
+    try {
+        const result = await workcaseChatAPI.getChatMessagePage({
+            filter: { roomId },
+            pageParam: { page: 1, pageSize: 100, total: 0 }
+        })
+        if (result.success && result.pageDomain) {
+            messages.value = result.pageDomain.dataList || []
        }
-    ]
-    scrollToBottom()
+        scrollToBottom()
+    } catch (error) {
+        console.error('加载消息失败:', error)
+        ElMessage.error('加载消息失败')
+    } finally {
+        messageLoading.value = false
+    }
 }

 // 处理发送消息（从ChatRoom组件触发）
 const handleSendMessage = async (content: string, files: File[]) => {
    if (!currentRoomId.value) return
    
-    // TODO: 上传文件获取fileIds
-    const fileIds: string[] = []
+    try {
+        // 上传文件获取fileIds
+        let fileIds: string[] = []
+        if (files.length > 0) {
+            const uploadResult = await fileAPI.batchUpload(files, 'chatroom')
+            if (uploadResult.success && uploadResult.dataList) {
+                fileIds = uploadResult.dataList.map((f: any) => f.fileId)
+            }
+        }
        
-    const newMessage: ChatMessageVO = {
-        messageId: 'MSG' + Date.now(),
-        senderId: userId.value,
-        senderName: '客服',
-        senderAvatar: 'avatar.jpg',
-        content,
-        files: fileIds,
-        sendTime: new Date().toISOString()
+        // 构造消息
+        const messageData: TbChatRoomMessageDTO = {
+            roomId: currentRoomId.value,
+            senderId: userId.value,
+            senderType: 'agent',
+            content,
+            files: fileIds,
+            messageType: 'text'
+        }
+        
+        // 发送消息
+        const result = await workcaseChatAPI.sendMessage(messageData)
+        if (result.success && result.data) {
+            // 添加到消息列表
+            messages.value.push(result.data as ChatRoomMessageVO)
+            scrollToBottom()
+        } else {
+            ElMessage.error(result.message || '发送失败')
+        }
+    } catch (error) {
+        console.error('发送消息失败:', error)
+        ElMessage.error('发送消息失败')
    }
-    
-    messages.value.push(newMessage)
-    
-    // TODO: 通过WebSocket发送到服务器
-    console.log('发送消息:', { content, files })
 }

 // 下载文件
 const downloadFile = (fileId: string) => {
-    // TODO: 下载文件
-    console.log('下载文件:', fileId)
+    window.open(`${FILE_DOWNLOAD_URL}/${fileId}`, '_blank')
 }

 // 发起会议
@@ -268,14 +278,9 @@ const startMeeting = async () => {
    if (!currentRoomId.value) return
    
    // TODO: 调用后端API创建Jitsi会议
-    // const meeting = await createMeeting(currentRoomId.value)
-    
-    // 模拟会议URL
-    const meetingId = 'meeting-' + Date.now()
+    const meetingId = 'meeting-' + currentRoomId.value + '-' + Date.now()
    currentMeetingUrl.value = `https://meet.jit.si/${meetingId}`
    showMeetingIframe.value = true
-    
-    console.log('发起会议:', currentMeetingUrl.value)
 }

 // 滚动到底部
@@ -284,7 +289,7 @@ const scrollToBottom = () => {
 }

 // 格式化时间（用于聊天室列表）
-const formatTime = (time: string | null) => {
+const formatTime = (time: string | null | undefined) => {
    if (!time) return ''
    const date = new Date(time)
    const now = new Date()
@@ -296,6 +301,122 @@ const formatTime = (time: string | null) => {
    
    return date.toLocaleDateString('zh-CN', { month: '2-digit', day: '2-digit' })
 }
+
+// ==================== WebSocket连接管理 ====================
+
+// 初始化WebSocket连接（使用原生WebSocket，不降级）
+const initWebSocket = () => {
+    const token = localStorage.getItem('token') || ''
+    const wsUrl = getWsUrl()
+    
+    console.log('WebSocket连接URL:', wsUrl)
+    
+    // 创建STOMP客户端，使用原生WebSocket
+    stompClient = new Client({
+        brokerURL: wsUrl,  // 使用原生WebSocket URL
+        connectHeaders: {
+            Authorization: `Bearer ${token}`
+        },
+        reconnectDelay: 5000,
+        heartbeatIncoming: 4000,
+        heartbeatOutgoing: 4000,
+        debug: (str: string) => {
+            console.log('[STOMP]', str)
+        },
+        onConnect: () => {
+            console.log('WebSocket已连接')
+            // 订阅聊天室列表更新
+            subscribeToListUpdate()
+            // 如果当前有选中的聊天室，订阅该聊天室消息
+            if (currentRoomId.value) {
+                subscribeToRoom(currentRoomId.value)
+            }
+        },
+        onDisconnect: () => {
+            console.log('WebSocket已断开')
+        },
+        onStompError: (frame: any) => {
+            console.error('STOMP错误:', frame)
+        },
+        onWebSocketError: (event: any) => {
+            console.error('WebSocket错误:', event)
+        }
+    })
+
+    stompClient.activate()
+}
+
+// 订阅聊天室列表更新 (用于更新列表中的lastMessage)
+const subscribeToListUpdate = () => {
+    if (!stompClient || !stompClient.connected) return
+
+    listSubscription = stompClient.subscribe('/topic/chat/list-update', (message: any) => {
+        const chatMessage = JSON.parse(message.body)
+        // 更新对应聊天室的lastMessage和lastMessageTime
+        const roomIndex = chatRooms.value.findIndex((r: ChatRoomVO) => r.roomId === chatMessage.roomId)
+        if (roomIndex !== -1) {
+            chatRooms.value[roomIndex] = {
+                ...chatRooms.value[roomIndex],
+                lastMessage: chatMessage.content,
+                lastMessageTime: chatMessage.sendTime
+            }
+        }
+    })
+}
+
+// 订阅指定聊天室消息 (用于实时接收消息)
+const subscribeToRoom = (roomId: string) => {
+    if (!stompClient || !stompClient.connected) return
+
+    // 先取消之前的订阅
+    if (roomSubscription) {
+        roomSubscription.unsubscribe()
+        roomSubscription = null
+    }
+
+    roomSubscription = stompClient.subscribe(`/topic/chat/${roomId}`, (message: any) => {
+        const chatMessage = JSON.parse(message.body) as ChatRoomMessageVO
+        // 避免重复添加自己发送的消息
+        if (chatMessage.senderId !== userId.value) {
+            messages.value.push(chatMessage)
+            scrollToBottom()
+        }
+    })
+}
+
+// 断开WebSocket连接
+const disconnectWebSocket = () => {
+    if (roomSubscription) {
+        roomSubscription.unsubscribe()
+        roomSubscription = null
+    }
+    if (listSubscription) {
+        listSubscription.unsubscribe()
+        listSubscription = null
+    }
+    if (stompClient) {
+        stompClient.deactivate()
+        stompClient = null
+    }
+}
+
+// 监听currentRoomId变化，切换聊天室时重新订阅
+watch(currentRoomId, (newRoomId) => {
+    if (newRoomId && stompClient?.connected) {
+        subscribeToRoom(newRoomId)
+    }
+})
+
+// 初始化
+onMounted(() => {
+    fetchChatRooms()
+    initWebSocket()
+})
+
+// 组件卸载时断开连接
+onUnmounted(() => {
+    disconnectWebSocket()
+})
 </script>
 <style scoped lang="scss">
@import url("./ChatRoomView.scss");
--- a/urbanLifelineWeb/packages/workcase/vite.config.ts
+++ b/urbanLifelineWeb/packages/workcase/vite.config.ts
@@ -41,7 +41,8 @@ export default defineConfig(({ mode }) => ({
  define: {
    __VUE_OPTIONS_API__: true,
    __VUE_PROD_DEVTOOLS__: true,
-    __VUE_PROD_HYDRATION_MISMATCH_DETAILS__: true
+    __VUE_PROD_HYDRATION_MISMATCH_DETAILS__: true,
+    global: 'globalThis'
  },
  
  resolve: {
@@ -64,6 +65,7 @@ export default defineConfig(({ mode }) => ({
      '/api': {
        target: 'http://localhost:8180',
        changeOrigin: true,
+        ws: true,  // 启用 WebSocket 代理
        rewrite: (path: string) => path.replace(/^\/api/, '')
      },
      // 代理共享模块请求到 shared 服务
--- a/urbanLifelineWeb/packages/workcase_wechat/package.json
+++ b/urbanLifelineWeb/packages/workcase_wechat/package.json
@@ -0,0 +1,6 @@
+{
+	"dependencies": {
+		"sockjs-client": "^1.6.1",
+		"@stomp/stompjs": "^7.2.1"
+	}
+}
--- a/urbanLifelineWeb/packages/workcase_wechat/pnpm-lock.yaml
+++ b/urbanLifelineWeb/packages/workcase_wechat/pnpm-lock.yaml
@@ -0,0 +1,100 @@
+lockfileVersion: '6.0'
+
+settings:
+  autoInstallPeers: true
+  excludeLinksFromLockfile: false
+
+dependencies:
+  '@stomp/stompjs':
+    specifier: ^7.2.1
+    version: 7.2.1
+  sockjs-client:
+    specifier: ^1.6.1
+    version: 1.6.1
+
+packages:
+
+  /@stomp/stompjs@7.2.1:
+    resolution: {integrity: sha512-DLd/WeicnHS5SsWWSk3x6/pcivqchNaEvg9UEGVqAcfYEBVmS9D6980ckXjTtfpXLjdLDsd96M7IuX4w7nzq5g==}
+    dev: false
+
+  /debug@3.2.7:
+    resolution: {integrity: sha512-CFjzYYAi4ThfiQvizrFQevTTXHtnCqWfe7x1AhgEscTz6ZbLbfoLRLPugTQyBth6f8ZERVUSyWHFD/7Wu4t1XQ==}
+    peerDependencies:
+      supports-color: '*'
+    peerDependenciesMeta:
+      supports-color:
+        optional: true
+    dependencies:
+      ms: 2.1.3
+    dev: false
+
+  /eventsource@2.0.2:
+    resolution: {integrity: sha512-IzUmBGPR3+oUG9dUeXynyNmf91/3zUSJg1lCktzKw47OXuhco54U3r9B7O4XX+Rb1Itm9OZ2b0RkTs10bICOxA==}
+    engines: {node: '>=12.0.0'}
+    dev: false
+
+  /faye-websocket@0.11.4:
+    resolution: {integrity: sha512-CzbClwlXAuiRQAlUyfqPgvPoNKTckTPGfwZV4ZdAhVcP2lh9KUxJg2b5GkE7XbjKQ3YJnQ9z6D9ntLAlB+tP8g==}
+    engines: {node: '>=0.8.0'}
+    dependencies:
+      websocket-driver: 0.7.4
+    dev: false
+
+  /http-parser-js@0.5.10:
+    resolution: {integrity: sha512-Pysuw9XpUq5dVc/2SMHpuTY01RFl8fttgcyunjL7eEMhGM3cI4eOmiCycJDVCo/7O7ClfQD3SaI6ftDzqOXYMA==}
+    dev: false
+
+  /inherits@2.0.4:
+    resolution: {integrity: sha512-k/vGaX4/Yla3WzyMCvTQOXYeIHvqOKtnqBduzTHpzpQZzAskKMhZ2K+EnBiSM9zGSoIFeMpXKxa4dYeZIQqewQ==}
+    dev: false
+
+  /ms@2.1.3:
+    resolution: {integrity: sha512-6FlzubTLZG3J2a/NVCAleEhjzq5oxgHyaCU9yYXvcLsvoVaHJq/s5xXI6/XXP6tz7R9xAOtHnSO/tXtF3WRTlA==}
+    dev: false
+
+  /querystringify@2.2.0:
+    resolution: {integrity: sha512-FIqgj2EUvTa7R50u0rGsyTftzjYmv/a3hO345bZNrqabNqjtgiDMgmo4mkUjd+nzU5oF3dClKqFIPUKybUyqoQ==}
+    dev: false
+
+  /requires-port@1.0.0:
+    resolution: {integrity: sha512-KigOCHcocU3XODJxsu8i/j8T9tzT4adHiecwORRQ0ZZFcp7ahwXuRU1m+yuO90C5ZUyGeGfocHDI14M3L3yDAQ==}
+    dev: false
+
+  /safe-buffer@5.2.1:
+    resolution: {integrity: sha512-rp3So07KcdmmKbGvgaNxQSJr7bGVSVk5S9Eq1F+ppbRo70+YeaDxkw5Dd8NPN+GD6bjnYm2VuPuCXmpuYvmCXQ==}
+    dev: false
+
+  /sockjs-client@1.6.1:
+    resolution: {integrity: sha512-2g0tjOR+fRs0amxENLi/q5TiJTqY+WXFOzb5UwXndlK6TO3U/mirZznpx6w34HVMoc3g7cY24yC/ZMIYnDlfkw==}
+    engines: {node: '>=12'}
+    dependencies:
+      debug: 3.2.7
+      eventsource: 2.0.2
+      faye-websocket: 0.11.4
+      inherits: 2.0.4
+      url-parse: 1.5.10
+    transitivePeerDependencies:
+      - supports-color
+    dev: false
+
+  /url-parse@1.5.10:
+    resolution: {integrity: sha512-WypcfiRhfeUP9vvF0j6rw0J3hrWrw6iZv3+22h6iRMJ/8z1Tj6XfLP4DsUix5MhMPnXpiHDoKyoZ/bdCkwBCiQ==}
+    dependencies:
+      querystringify: 2.2.0
+      requires-port: 1.0.0
+    dev: false
+
+  /websocket-driver@0.7.4:
+    resolution: {integrity: sha512-b17KeDIQVjvb0ssuSDF2cYXSg2iztliJ4B9WdsuB6J952qCPKmnVq4DyW5motImXHDC1cBT/1UezrJVsKw5zjg==}
+    engines: {node: '>=0.8.0'}
+    dependencies:
+      http-parser-js: 0.5.10
+      safe-buffer: 5.2.1
+      websocket-extensions: 0.1.4
+    dev: false
+
+  /websocket-extensions@0.1.4:
+    resolution: {integrity: sha512-OqedPIGOfsDlo31UNwYbCFMSaO9m9G/0faIHj5/dZFDMFqPTcx6UwqyOy3COEaEOg/9VsGIpdqn62W5KhoKSpg==}
+    engines: {node: '>=0.8.0'}
+    dev: false
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