模块取出
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export * from './workcase'
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export * from './workcaseChat'
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185
urbanLifelineWeb/packages/workcase/src/api/workcase/workcase.ts
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185
urbanLifelineWeb/packages/workcase/src/api/workcase/workcase.ts
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import { api } from 'shared/api'
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import type { ResultDomain, PageRequest } from 'shared/types'
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import type { TbWorkcaseDTO, TbWorkcaseProcessDTO, TbWorkcaseDeviceDTO } from '@/types/workcase'
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/**
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* @description 工单管理接口
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* @filename workcase.ts
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* @author yslg
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* @copyright xyzh
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* @since 2025-12-19
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*/
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export const workcaseAPI = {
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baseUrl: '/urban-lifeline/workcase',
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// ========================= 工单管理 =========================
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/**
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* 创建工单
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* @param workcase 工单信息
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*/
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async createWorkcase(workcase: TbWorkcaseDTO): Promise<ResultDomain<TbWorkcaseDTO>> {
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const response = await api.post<TbWorkcaseDTO>(`${this.baseUrl}`, workcase)
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return response.data
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},
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/**
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* 更新工单
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* @param workcase 工单信息
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*/
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async updateWorkcase(workcase: TbWorkcaseDTO): Promise<ResultDomain<TbWorkcaseDTO>> {
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const response = await api.put<TbWorkcaseDTO>(`${this.baseUrl}`, workcase)
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return response.data
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},
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/**
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* 删除工单
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* @param workcaseId 工单ID
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*/
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async deleteWorkcase(workcaseId: string): Promise<ResultDomain<TbWorkcaseDTO>> {
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const response = await api.delete<TbWorkcaseDTO>(`${this.baseUrl}/${workcaseId}`)
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return response.data
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},
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/**
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* 获取工单详情
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* @param workcaseId 工单ID
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*/
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async getWorkcaseById(workcaseId: string): Promise<ResultDomain<TbWorkcaseDTO>> {
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const response = await api.get<TbWorkcaseDTO>(`${this.baseUrl}/${workcaseId}`)
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return response.data
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},
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/**
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* 查询工单列表
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* @param filter 筛选条件
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*/
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async getWorkcaseList(filter?: TbWorkcaseDTO): Promise<ResultDomain<TbWorkcaseDTO>> {
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const response = await api.post<TbWorkcaseDTO>(`${this.baseUrl}/list`, filter || {})
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return response.data
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},
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/**
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* 分页查询工单
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* @param pageRequest 分页请求
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*/
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async getWorkcasePage(pageRequest: PageRequest<TbWorkcaseDTO>): Promise<ResultDomain<TbWorkcaseDTO>> {
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const response = await api.post<TbWorkcaseDTO>(`${this.baseUrl}/page`, pageRequest)
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return response.data
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},
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// ========================= CRM同步接口 =========================
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/**
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* 同步工单到CRM
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* @param workcase 工单信息
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*/
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async syncWorkcaseToCrm(workcase: TbWorkcaseDTO): Promise<ResultDomain<void>> {
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const response = await api.post<void>(`${this.baseUrl}/sync/crm`, workcase)
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return response.data
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},
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/**
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* 接收CRM工单更新（CRM回调）
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* @param jsonBody JSON字符串
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*/
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async receiveWorkcaseFromCrm(jsonBody: string): Promise<ResultDomain<void>> {
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const response = await api.post<void>(`${this.baseUrl}/receive/crm`, jsonBody)
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return response.data
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},
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// ========================= 工单处理过程 =========================
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/**
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* 创建工单处理过程
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* @param process 处理过程信息
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*/
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async createWorkcaseProcess(process: TbWorkcaseProcessDTO): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
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const response = await api.post<TbWorkcaseProcessDTO>(`${this.baseUrl}/process`, process)
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return response.data
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},
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/**
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* 更新工单处理过程
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* @param process 处理过程信息
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*/
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async updateWorkcaseProcess(process: TbWorkcaseProcessDTO): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
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const response = await api.put<TbWorkcaseProcessDTO>(`${this.baseUrl}/process`, process)
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return response.data
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},
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/**
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* 删除工单处理过程
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* @param processId 处理过程ID
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*/
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async deleteWorkcaseProcess(processId: string): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
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const response = await api.delete<TbWorkcaseProcessDTO>(`${this.baseUrl}/process/${processId}`)
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return response.data
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},
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/**
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* 查询工单处理过程列表
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* @param filter 筛选条件
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*/
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async getWorkcaseProcessList(filter?: TbWorkcaseProcessDTO): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
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const response = await api.post<TbWorkcaseProcessDTO>(`${this.baseUrl}/process/list`, filter || {})
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return response.data
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},
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/**
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* 分页查询工单处理过程
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* @param pageRequest 分页请求
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*/
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async getWorkcaseProcessPage(pageRequest: PageRequest<TbWorkcaseProcessDTO>): Promise<ResultDomain<TbWorkcaseProcessDTO>> {
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const response = await api.post<TbWorkcaseProcessDTO>(`${this.baseUrl}/process/page`, pageRequest)
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return response.data
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},
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// ========================= 工单设备管理 =========================
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/**
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* 创建工单设备
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* @param device 设备信息
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*/
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async createWorkcaseDevice(device: TbWorkcaseDeviceDTO): Promise<ResultDomain<TbWorkcaseDeviceDTO>> {
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const response = await api.post<TbWorkcaseDeviceDTO>(`${this.baseUrl}/device`, device)
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return response.data
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},
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/**
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* 更新工单设备
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* @param device 设备信息
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*/
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async updateWorkcaseDevice(device: TbWorkcaseDeviceDTO): Promise<ResultDomain<TbWorkcaseDeviceDTO>> {
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const response = await api.put<TbWorkcaseDeviceDTO>(`${this.baseUrl}/device`, device)
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return response.data
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},
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/**
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* 删除工单设备
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* @param workcaseId 工单ID
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* @param device 设备名称
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*/
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async deleteWorkcaseDevice(workcaseId: string, device: string): Promise<ResultDomain<TbWorkcaseDeviceDTO>> {
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const response = await api.delete<TbWorkcaseDeviceDTO>(`${this.baseUrl}/device/${workcaseId}/${device}`)
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return response.data
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},
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/**
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* 查询工单设备列表
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* @param filter 筛选条件
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*/
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async getWorkcaseDeviceList(filter?: TbWorkcaseDeviceDTO): Promise<ResultDomain<TbWorkcaseDeviceDTO>> {
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const response = await api.post<TbWorkcaseDeviceDTO>(`${this.baseUrl}/device/list`, filter || {})
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return response.data
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},
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/**
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* 分页查询工单设备
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* @param pageRequest 分页请求
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*/
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async getWorkcaseDevicePage(pageRequest: PageRequest<TbWorkcaseDeviceDTO>): Promise<ResultDomain<TbWorkcaseDeviceDTO>> {
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const response = await api.post<TbWorkcaseDeviceDTO>(`${this.baseUrl}/device/page`, pageRequest)
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return response.data
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}
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}
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import { api } from 'shared/api'
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import type { ResultDomain, PageRequest } from 'shared/types'
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import type {
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TbChatRoomDTO,
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TbChatRoomMemberDTO,
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TbChatRoomMessageDTO,
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TbCustomerServiceDTO,
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TbWordCloudDTO,
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ChatRoomVO,
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ChatMemberVO,
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ChatRoomMessageVO,
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CustomerServiceVO
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} from '@/types/workcase'
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/**
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* @description 工单对话相关接口（ChatRoom、客服、词云管理）
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* @filename workcaseChat.ts
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* @author cascade
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* @copyright xyzh
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* @since 2025-12-22
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*/
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export const workcaseChatAPI = {
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baseUrl: '/urban-lifeline/workcase/chat',
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// ====================== ChatRoom聊天室管理 ======================
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/**
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* 创建聊天室
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*/
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async createChatRoom(chatRoom: TbChatRoomDTO): Promise<ResultDomain<TbChatRoomDTO>> {
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const response = await api.post<TbChatRoomDTO>(`${this.baseUrl}/room`, chatRoom)
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return response.data
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},
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/**
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* 更新聊天室
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*/
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async updateChatRoom(chatRoom: TbChatRoomDTO): Promise<ResultDomain<TbChatRoomDTO>> {
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const response = await api.put<TbChatRoomDTO>(`${this.baseUrl}/room`, chatRoom)
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return response.data
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},
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/**
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* 关闭聊天室
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*/
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async closeChatRoom(roomId: string, closedBy: string): Promise<ResultDomain<boolean>> {
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const response = await api.post<boolean>(`${this.baseUrl}/room/${roomId}/close`, null, {
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params: { closedBy }
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})
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return response.data
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},
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/**
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* 获取聊天室详情
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*/
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async getChatRoomById(roomId: string): Promise<ResultDomain<TbChatRoomDTO>> {
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const response = await api.get<TbChatRoomDTO>(`${this.baseUrl}/room/${roomId}`)
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return response.data
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},
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/**
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* 分页查询聊天室
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*/
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async getChatRoomPage(pageRequest: PageRequest<TbChatRoomDTO>): Promise<ResultDomain<ChatRoomVO>> {
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const response = await api.post<ChatRoomVO>(`${this.baseUrl}/room/page`, pageRequest)
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return response.data
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},
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// ====================== ChatRoom成员管理 ======================
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/**
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* 添加聊天室成员
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*/
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async addChatRoomMember(member: TbChatRoomMemberDTO): Promise<ResultDomain<TbChatRoomMemberDTO>> {
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const response = await api.post<TbChatRoomMemberDTO>(`${this.baseUrl}/room/member`, member)
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return response.data
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},
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/**
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* 移除聊天室成员
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*/
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async removeChatRoomMember(memberId: string): Promise<ResultDomain<boolean>> {
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const response = await api.delete<boolean>(`${this.baseUrl}/room/member/${memberId}`)
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return response.data
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},
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/**
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* 获取聊天室成员列表
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*/
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async getChatRoomMemberList(roomId: string): Promise<ResultDomain<ChatMemberVO>> {
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const response = await api.get<ChatMemberVO>(`${this.baseUrl}/room/${roomId}/members`)
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return response.data
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},
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// ====================== ChatRoom消息管理 ======================
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/**
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* 发送聊天室消息
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*/
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async sendMessage(message: TbChatRoomMessageDTO): Promise<ResultDomain<TbChatRoomMessageDTO>> {
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const response = await api.post<TbChatRoomMessageDTO>(`${this.baseUrl}/room/message`, message)
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return response.data
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},
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/**
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* 分页查询聊天室消息
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*/
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async getChatMessagePage(pageRequest: PageRequest<TbChatRoomMessageDTO>): Promise<ResultDomain<ChatRoomMessageVO>> {
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const response = await api.post<ChatRoomMessageVO>(`${this.baseUrl}/room/message/page`, pageRequest)
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return response.data
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},
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/**
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* 删除聊天室消息
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*/
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async deleteMessage(messageId: string): Promise<ResultDomain<boolean>> {
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const response = await api.delete<boolean>(`${this.baseUrl}/room/message/${messageId}`)
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return response.data
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},
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// ====================== 客服人员管理 ======================
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/**
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* 添加客服人员
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*/
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async addCustomerService(customerService: TbCustomerServiceDTO): Promise<ResultDomain<TbCustomerServiceDTO>> {
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const response = await api.post<TbCustomerServiceDTO>(`${this.baseUrl}/customer-service`, customerService)
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return response.data
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},
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/**
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* 更新客服人员
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*/
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async updateCustomerService(customerService: TbCustomerServiceDTO): Promise<ResultDomain<TbCustomerServiceDTO>> {
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const response = await api.put<TbCustomerServiceDTO>(`${this.baseUrl}/customer-service`, customerService)
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return response.data
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},
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/**
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* 删除客服人员
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*/
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async deleteCustomerService(userId: string): Promise<ResultDomain<boolean>> {
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const response = await api.delete<boolean>(`${this.baseUrl}/customer-service/${userId}`)
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return response.data
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},
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/**
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* 分页查询客服人员
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*/
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async getCustomerServicePage(pageRequest: PageRequest<TbCustomerServiceDTO>): Promise<ResultDomain<CustomerServiceVO>> {
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const response = await api.post<CustomerServiceVO>(`${this.baseUrl}/customer-service/page`, pageRequest)
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return response.data
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},
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/**
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* 更新客服在线状态
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*/
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async updateCustomerServiceStatus(userId: string, status: string): Promise<ResultDomain<boolean>> {
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const response = await api.post<boolean>(`${this.baseUrl}/customer-service/${userId}/status`, null, {
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params: { status }
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})
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return response.data
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},
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/**
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* 获取可接待客服列表
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*/
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async getAvailableCustomerServices(): Promise<ResultDomain<CustomerServiceVO>> {
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const response = await api.get<CustomerServiceVO>(`${this.baseUrl}/customer-service/available`)
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return response.data
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},
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/**
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* 自动分配客服
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*/
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async assignCustomerService(roomId: string): Promise<ResultDomain<CustomerServiceVO>> {
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const response = await api.post<CustomerServiceVO>(`${this.baseUrl}/room/${roomId}/assign`)
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return response.data
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},
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// ====================== 词云管理 ======================
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/**
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* 添加词云
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*/
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async addWordCloud(wordCloud: TbWordCloudDTO): Promise<ResultDomain<TbWordCloudDTO>> {
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const response = await api.post<TbWordCloudDTO>(`${this.baseUrl}/wordcloud`, wordCloud)
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return response.data
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},
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/**
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* 更新词云
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*/
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async updateWordCloud(wordCloud: TbWordCloudDTO): Promise<ResultDomain<TbWordCloudDTO>> {
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const response = await api.put<TbWordCloudDTO>(`${this.baseUrl}/wordcloud`, wordCloud)
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return response.data
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},
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/**
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* 查询词云列表
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*/
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async getWordCloudList(filter: TbWordCloudDTO): Promise<ResultDomain<TbWordCloudDTO>> {
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const response = await api.post<TbWordCloudDTO>(`${this.baseUrl}/wordcloud/list`, filter)
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return response.data
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},
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/**
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* 分页查询词云
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*/
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async getWordCloudPage(pageRequest: PageRequest<TbWordCloudDTO>): Promise<ResultDomain<TbWordCloudDTO>> {
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const response = await api.post<TbWordCloudDTO>(`${this.baseUrl}/wordcloud/page`, pageRequest)
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return response.data
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}
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}
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