1086 lines
175 KiB
XML
1086 lines
175 KiB
XML
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<mxCell id="EekWnREvuLSEWgFInn5J-88" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">1. AI自动将现有资料库按“资质文件、技术模块文件、项目案例、其他资料”四大维度及多级子目录分类；</span><span style="mso-spacerun:'yes';font-family:'Times New Roman';mso-fareast-font-family:宋体;&lt;br/&gt;font-size:10.0000pt;mso-font-kerning:1.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">2. 支持人工调整分类结果；</span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;"><span style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center;">3. 对资料库内容进行切片化管理，便于精准调用</span></p>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-105" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-98" target="EekWnREvuLSEWgFInn5J-104">
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<mxCell id="EekWnREvuLSEWgFInn5J-98" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">多语言翻译支持</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-103" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-100" target="EekWnREvuLSEWgFInn5J-102">
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<mxCell id="EekWnREvuLSEWgFInn5J-100" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"><font face="宋体">自动识别招标文件格式（</font>PDF扫描件、CAD图纸、Word/Excel），扫描件通过OCR转为可编辑文本；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">2.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">去除文件水印、页眉页脚、无关干扰信息；</span><span style="mso-spacerun:'yes';font-family:'Times New Roman';mso-fareast-font-family:宋体;<br/>font-size:10.0000pt;mso-font-kerning:1.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">AI自动分类文件类型，精确分类需人工校验</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-107" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-104" target="EekWnREvuLSEWgFInn5J-106">
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<mxCell id="EekWnREvuLSEWgFInn5J-104" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">提供中英双向专业翻译，适配国际投标场景；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">构建翻译</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">术语表</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">，</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">校准电源专业术语</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-120" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;exitX=0.5;exitY=1;exitDx=0;exitDy=0;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-109" target="EekWnREvuLSEWgFInn5J-121">
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<mxCell id="EekWnREvuLSEWgFInn5J-140" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-109" target="EekWnREvuLSEWgFInn5J-117">
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<mxCell id="EekWnREvuLSEWgFInn5J-109" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">招标文件智能解读</span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-123" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-110" target="EekWnREvuLSEWgFInn5J-122">
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<mxCell id="EekWnREvuLSEWgFInn5J-110" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">商务要素精准提取</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-127" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-112" target="EekWnREvuLSEWgFInn5J-126">
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<mxCell id="EekWnREvuLSEWgFInn5J-112" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">技术参数深度解析</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-131" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-115" target="EekWnREvuLSEWgFInn5J-130">
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<mxCell id="EekWnREvuLSEWgFInn5J-115" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">图纸与表格识别</span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-135" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-117" target="EekWnREvuLSEWgFInn5J-134">
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<mxCell id="EekWnREvuLSEWgFInn5J-117" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">否决项识别</span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxGeometry x="-3010" y="540" width="120" height="60" as="geometry" />
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<mxCell id="EekWnREvuLSEWgFInn5J-137" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-119" target="EekWnREvuLSEWgFInn5J-136">
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<mxCell id="EekWnREvuLSEWgFInn5J-119" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;
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<mxCell id="EekWnREvuLSEWgFInn5J-126" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"><font face="宋体">通过电源行业</font>AI知识库匹配提取产品类型、功率参数、部件品牌要求等技术信息；</span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center;">2.<span style="white-space: pre;">	</span>自动标记技术参数冲突（如额定功率与备用功率矛盾）并预警</span></p>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-133" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-130" target="EekWnREvuLSEWgFInn5J-132">
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<mxCell id="EekWnREvuLSEWgFInn5J-130" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"><font face="宋体">识别</font>CAD图纸中五大件（发动机、发电机等）、使用环境、特殊要求，筛选含组件要求的图纸；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"><font face="宋体">2.<span style="white-space: pre;">	</span>识别复杂表格（合并单元格、平方</font>/立方等特殊符号）</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-132" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">CAD</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"><font face="宋体">图纸识别需要上传</font><font face="宋体">DWG格式，对图纸内文本信息进行交叉比对，从而锁定图纸文件</font></span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-134" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"><font face="宋体">识别招标文件中</font><font face="宋体">★、▲、加粗标题标注的否决条款；</font></span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">2.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">提取扣分、加分说明及其他特别条款；</span><span style="mso-spacerun:'yes';font-family:'Times New Roman';mso-fareast-font-family:宋体;&lt;br/&gt;font-size:10.0000pt;mso-font-kerning:1.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">3.<span style="white-space: pre;">	</span>避免遗漏导致废标的隐藏条款</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-136" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"><font face="宋体">语义分析剔除与</font><font face="宋体">“投标响应”无关内容（如行业政策背景）</font></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center;">2.</span><span style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center; white-space: pre;">	</span><span style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center;">去重重复信息，保留最新、最详细版本（如同一技术要求在多章节重复）</span></p>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-138" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"><font face="宋体">按</font><font face="宋体">“商务关键信息表”“技术关键信息表”整理信息，含“信息内容、提取来源、是否需人工核实”三列；</font></span></p><p class="MsoNormal" style="text-align: left; padding: 0pt;"><font face="宋体" style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center;">2.<span style="white-space: pre;">	</span>生成技术应答表格，人工补充具体参数（如招标要求</font><font face="宋体" style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center;">“&lt;50”，填入“30”），支持编辑与校验</font></p>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-142" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">商务文件撰写</span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-163" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-143" target="EekWnREvuLSEWgFInn5J-162">
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<mxCell id="EekWnREvuLSEWgFInn5J-165" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;entryX=0.5;entryY=0;entryDx=0;entryDy=0;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-143" target="EekWnREvuLSEWgFInn5J-164">
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<mxCell id="EekWnREvuLSEWgFInn5J-143" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">技术文件撰写</span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-153" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-146" target="EekWnREvuLSEWgFInn5J-152">
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<mxCell id="EekWnREvuLSEWgFInn5J-146" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">商务标大纲生成</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-155" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-149" target="EekWnREvuLSEWgFInn5J-154">
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<mxCell id="EekWnREvuLSEWgFInn5J-149" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">材料智能匹配填充</span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-157" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-151" target="EekWnREvuLSEWgFInn5J-156">
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<mxCell id="EekWnREvuLSEWgFInn5J-151" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">自动格式排版</span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-152" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">基于招标文件格式要求自动生成商务标大纲；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">2.<span style="white-space: pre;">	</span>支持人工修改目录层级、新增章节，且修改后格式不混乱（如二级目录不降级）</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-2285" y="660.5" width="120" height="200" as="geometry" />
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<mxCell id="EekWnREvuLSEWgFInn5J-159" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-154" target="EekWnREvuLSEWgFInn5J-158">
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<mxCell id="EekWnREvuLSEWgFInn5J-154" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">自动检索知识库中企业资质、财务报表等资料，提供地域、行业、年份筛选维度；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">2.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">自动提取承诺函模板并填充企业信息，按招标文件模板校验格式；</span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center;">3.</span><span style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center; white-space: pre;">	</span><span style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center;">支持人工校验调整</span></p>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-2140" y="662" width="130" height="203" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-156" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">按招标文件要求的目录结构、字体、序号生成大纲，序号严格匹配；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">2.<span style="white-space: pre;">	</span>保留原表格格式不破坏</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-1995" y="662" width="120" height="203" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-158" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="宋体">需提供企业基础资料库（营业执照、信用证明等结构化数据）</font></span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-2130" y="882.5" width="120" height="60" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-167" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-160" target="EekWnREvuLSEWgFInn5J-166">
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<mxGeometry relative="1" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-160" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">技术标大纲生成</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-1820" y="540" width="120" height="60" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-172" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-162" target="EekWnREvuLSEWgFInn5J-170">
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<mxGeometry relative="1" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-162" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">技术指标智能匹配</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-1620" y="540" width="120" height="60" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-174" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-164" target="EekWnREvuLSEWgFInn5J-173">
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<mxGeometry relative="1" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-164" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">自动排版与优化</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-1380" y="540" width="120" height="60" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-169" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-166" target="EekWnREvuLSEWgFInn5J-168">
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<mxGeometry relative="1" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-166" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">根据招标文件技术要求章节自动生成技术方案框架；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">2.<span style="white-space: pre;">	</span>支持人工修改框架结构</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-1820" y="657" width="120" height="133" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-168" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">需提供产品技术数据库（含参数、技术图纸）</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-1820" y="857" width="120" height="60" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-170" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">识别配置表主体（柴油机房五大件），辅件人工判断；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">2.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"><font face="宋体">调用知识库资料填充大纲（如投</font><font face="宋体">“静音箱”项目仅调用相关技术文档）；</font></span><span style="mso-spacerun:'yes';font-family:'Times New Roman';mso-fareast-font-family:宋体;&lt;br/&gt;font-size:10.0000pt;mso-font-kerning:1.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">3.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">填充功率计算公式，标红需人工修改处；</span><span style="mso-spacerun:'yes';font-family:'Times New Roman';mso-fareast-font-family:宋体;&lt;br/&gt;font-size:10.0000pt;mso-font-kerning:1.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">4.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"><font face="宋体">生成技术偏离表，按要求描述正</font>/负偏差；</span></p><p class="MsoNormal" style="text-align: left; padding: 0pt;"><span style="background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center;"><font face="Times New Roman">5.<span style="white-space: pre;">	</span></font></span><span style="font-family: 宋体; font-size: 10pt; background-color: transparent; color: light-dark(rgb(0, 0, 0), rgb(255, 255, 255)); text-align: center;">自动匹配五大件及油路系统参数</span></p>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-1690" y="657" width="260" height="213" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-173" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">按招标文件要求生成大纲，序号严格匹配；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">AI优化实施方案（符合行业术语规范、语句连贯），支持人工修改</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-1390" y="662" width="140" height="140" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-178" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-176" target="EekWnREvuLSEWgFInn5J-177">
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<mxGeometry relative="1" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-179" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-176" target="EekWnREvuLSEWgFInn5J-180">
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<mxGeometry relative="1" as="geometry">
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<mxPoint x="-880" y="622" as="targetPoint" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-176" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="宋体">投标文件整合</font></span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxGeometry x="-990" y="420.0000000000009" width="120" height="60" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-182" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-177" target="EekWnREvuLSEWgFInn5J-181">
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<mxGeometry relative="1" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-177" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">自动格式统一</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-1100" y="540.0000000000009" width="120" height="60" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-184" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-180" target="EekWnREvuLSEWgFInn5J-183">
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<mxGeometry relative="1" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-180" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="宋体">评分索引表自动生成</font></span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxGeometry x="-870" y="540" width="120" height="60" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-181" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">按招标文件原格式统一整体文档排版；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">2.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">智能填充表格不破坏原格式；</span><span style="mso-spacerun:'yes';font-family:'Times New Roman';mso-fareast-font-family:宋体;&lt;br/&gt;font-size:10.0000pt;mso-font-kerning:1.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">3.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">自动合稿商务标、技术标、价格标；</span><span style="mso-spacerun:'yes';font-family:'Times New Roman';mso-fareast-font-family:宋体;&lt;br/&gt;font-size:10.0000pt;mso-font-kerning:1.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">4.<span style="white-space: pre;">	</span>生成项目报价单（整合供应商报价、工程人天费用）</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-1160" y="660" width="240" height="193" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-186" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-183" target="EekWnREvuLSEWgFInn5J-185">
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<mxGeometry relative="1" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-183" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;mso-list:l0 level1 lfo1;"><span style="font-family:宋体;font-size:10.0000pt;mso-font-kerning:0.0000pt;">1.&nbsp;</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">根据评分标准自动生成评分索引表；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">标注各评分项对应页码，支持超链接跳转</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-905" y="660.5" width="190" height="100" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-185" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">提升评标时的便捷性，减少人工查找时间</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxGeometry x="-870" y="842" width="120" height="60" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-192" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-188" target="EekWnREvuLSEWgFInn5J-191">
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<mxGeometry relative="1" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-194" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-188" target="EekWnREvuLSEWgFInn5J-193">
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<mxGeometry relative="1" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-195" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-188" target="EekWnREvuLSEWgFInn5J-196">
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<mxGeometry relative="1" as="geometry">
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<mxPoint x="-280" y="622" as="targetPoint" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-188" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">智能审核与风险识别</span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxGeometry x="-490" y="420" width="120" height="60" as="geometry" />
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</mxCell>
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<mxCell id="EekWnREvuLSEWgFInn5J-210" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-190" target="EekWnREvuLSEWgFInn5J-209">
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<mxCell id="EekWnREvuLSEWgFInn5J-267" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-262" target="EekWnREvuLSEWgFInn5J-266">
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<mxCell id="EekWnREvuLSEWgFInn5J-262" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">1. 工单表单自动填充“问题描述”“设备型号”（来自语义分析），客户仅需补充个人联系信息（姓名、电话）及上传设备铭牌图片</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">、故障现场图片</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"><font face="宋体">，点击</font><font face="宋体">“提交”即可完成创建；</font></span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;&lt;br/&gt;vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">2. 表单校验功能：自动检查联系电话格式、图片清晰度，必填项未填时弹窗提醒；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;&lt;br/&gt;mso-font-kerning:0.0000pt;">3. 工单提交后生成唯一编号（如TH-KF-20240601001），客户可通过编号在小程序“我的工单”中查询进度</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-300" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">1. 工单全生命周期追踪：展示全量工单列表，支持按状态（待处理/处理中/已解决/已关闭）、类型（技术故障/配件需求/服务咨询）、创建时间筛选； 点击工单编号查看详情</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">2. 工单操作：支持手动分配（指定处理人/部门）、批量处理、添加处理备注；</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-304" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">1. 客户端提醒： 对接微信服务号，当CRM系统返回工单状态更新（如“工单已分配”“处理完成”）时，自动触发推送，内容含工单编号、当前状态、更新时间，支持点击跳转至小程序“我的工单”；未读提醒间隔：首次推送后24小时未读，再次推送；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">2. 内部提醒：新工单分配、工单超时</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">，</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">通过数字化平台消息中心推送提醒至处理人</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">；</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-306" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"><font face="宋体">需确保客户已关注微信服务号，未关注时在小程序提示</font><font face="宋体">“关注服务号获取进度通知”；内部提醒</font></span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"><font face="宋体">为</font><font face="宋体">CRM未建立时的暂行方案</font></span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-308" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">1. 对话记录查询：支持按客户ID、工单编号、对话时间筛选查询，展示完整对话内容（含附件）；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">2. 数据导出：支持按时间范围导出对话记录，用于服务质量分析</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-313" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-310" target="EekWnREvuLSEWgFInn5J-312">
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<mxCell id="EekWnREvuLSEWgFInn5J-310" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">1. 内部用户管理：管理数字化平台/客服管理后台的员工账号，支持新增（分配岗位/权限）、编辑（修改部门/手机号）、禁用账号，不同岗位对应不同后台操作权限；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">2. 外部客户管理：微信小程序客户列表，支持按咨询次数、工单数量筛选，查看客户历史咨询/工单记录；</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-317" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-314" target="EekWnREvuLSEWgFInn5J-316">
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<mxCell id="EekWnREvuLSEWgFInn5J-314" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">1. 操作日志：记录所有用户在客服管理后台的操作（如新增知识库、分配工单、修改智能体参数），含操作人、操作时间、操作内容、IP地址；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">2. 系统日志：记录后台系统运行状态（如数据库连接、API调用、服务启停），自动捕获异常日志（如登录失败、文件上传错误）；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">3. 日志检索与导出：支持按时间、操作类型、用户筛选日志，导出为TXT/Excel格式，日志保留时长不低于6个月</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-319" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;
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<mxCell id="EekWnREvuLSEWgFInn5J-323" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-320" target="EekWnREvuLSEWgFInn5J-322">
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<mxCell id="EekWnREvuLSEWgFInn5J-320" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;
mso-font-kerning:0.0000pt;">1. 员工通过单点登录进入“</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="宋体">智能问答</font></span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="宋体">”模块，</font></span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;
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<mxCell id="EekWnREvuLSEWgFInn5J-322" value="<span style="mso-spacerun:'yes';font-family:宋体;mso-ascii-font-family:'Times New Roman';<br/>mso-hansi-font-family:'Times New Roman';mso-bidi-font-family:'Times New Roman';font-size:10.0000pt;<br/>mso-font-kerning:1.0000pt;">员工账号无权限的知识库不允许调用</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-330" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-324" target="EekWnREvuLSEWgFInn5J-329">
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<mxCell id="EekWnREvuLSEWgFInn5J-324" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">CRM系统对接</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-334" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-328" target="EekWnREvuLSEWgFInn5J-333">
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<mxCell id="EekWnREvuLSEWgFInn5J-328" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">微信服务号联动</span>" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-332" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-329" target="EekWnREvuLSEWgFInn5J-331">
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<mxCell id="EekWnREvuLSEWgFInn5J-329" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">1. 工单同步：客户提交工单后，1分钟内以标准化JSON格式同步至内部CRM系统，含客户信息、问题描述、设备信息、工单分类；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;<br/>vertical-align:top;"><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">2. 状态回传：CRM系统中工单状态（如“处理中”“已解决”）更新后，实时回传至客服管理后台，同步触发微信服务号推送；</span><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"></span></p><span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;">3. 数据对齐：每日凌晨自动校验客服后台与CRM系统的工单数据，确保无遗漏、无重复</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-331" value="<span style="mso-spacerun:'yes';font-family:宋体;font-size:10.0000pt;<br/>mso-font-kerning:0.0000pt;"><font face="宋体">需与</font>CRM系统制定统一接口规范，支持接口健康度监控；同步失败时自动重试，重试3次仍失败则推送告警</span>" style="whiteSpace=wrap;html=1;rounded=0;" vertex="1" parent="1">
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<mxCell id="EekWnREvuLSEWgFInn5J-336" value="" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;" edge="1" parent="1" source="EekWnREvuLSEWgFInn5J-333" target="EekWnREvuLSEWgFInn5J-335">
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<mxCell id="EekWnREvuLSEWgFInn5J-333" value="<p class="MsoNormal" style="padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:left;
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