569 lines
16 KiB
Plaintext
569 lines
16 KiB
Plaintext
<template>
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<view class="chat-container">
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<!-- 顶部标题栏 -->
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<view class="header" :style="{ paddingTop: headerPaddingTop + 'px', height: headerTotalHeight + 'px' }">
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<text class="title">泰豪小电</text>
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<view class="header-right">
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<button class="workcase-btn" @tap="switchMockUser" v-if="isMockMode">
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<text class="btn-text">切换</text>
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</button>
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<button class="workcase-btn" @tap="goToChatRoomList">
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<text class="btn-text">聊天室</text>
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</button>
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<button class="workcase-btn" @tap="goToWorkList">
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<image class="btn-icon" src="/static/imgs/case.svg" />
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<text class="btn-text">工单</text>
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</button>
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</view>
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</view>
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<!-- 欢迎区域（机器人+浮动标签） -->
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<view class="hero" v-if="messages.length === 0">
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<view class="rings">
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<view class="ring r1"></view>
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<view class="ring r2"></view>
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<view class="ring r3"></view>
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<view class="ring r4"></view>
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</view>
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<view class="robot">
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<view class="robot-face">
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<view class="eye left"></view>
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<view class="eye right"></view>
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</view>
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</view>
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<view class="float-tag t1">查询质保状态</view>
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<view class="float-tag t2">发动机无法启动</view>
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<view class="float-tag t3">申请上门维修</view>
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</view>
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<view class="greeting" v-if="messages.length === 0">
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<text class="greeting-title">Hi~ 有什么可以帮您！</text>
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<text class="greeting-sub">泰豪小电为您服务：）</text>
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</view>
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<!-- 聊天消息区域 -->
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<scroll-view class="chat-messages" scroll-y="true" :scroll-top="scrollTop" scroll-with-animation="true" :class="{ started: messages.length > 0 }">
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<!-- AI初始消息 -->
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<view class="ai-initial-msg" v-if="messages.length === 0">
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<text class="ai-msg-text">您好，我是泰豪小电智能客服。请描述您的问题，我会尽力协助。</text>
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</view>
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<!-- 聊天消息列表 -->
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<view class="messages-list" v-else>
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<view class="message-item" v-for="(item, index) in messages" :key="index"
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:class="item.type === 'user' ? 'user-message' : 'bot-message'">
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<!-- 用户消息（右侧） -->
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<view class="user-message-content" v-if="item.type === 'user'">
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<view class="message-bubble user-bubble">
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<text class="message-text">{{item.content}}</text>
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</view>
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<view class="avatar user-avatar">
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<text class="avatar-text">我</text>
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</view>
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</view>
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<!-- Bot/员工消息（左侧） -->
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<view class="bot-message-content" v-else>
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<view class="avatar bot-avatar">
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<text class="avatar-text">AI</text>
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</view>
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<view class="message-bubble bot-bubble">
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<!-- 加载动画：内容为空时显示 -->
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<view class="typing-indicator" v-if="!item.content && isTyping">
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<view class="typing-dot"></view>
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<view class="typing-dot"></view>
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<view class="typing-dot"></view>
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</view>
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<text class="message-text" v-else>{{item.content}}</text>
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</view>
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</view>
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<text class="message-time">{{item.time}}</text>
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</view>
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</view>
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</scroll-view>
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<!-- 底部操作区域 -->
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<view class="bottom-area">
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<!-- 快捷按钮横向滚动 -->
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<scroll-view class="quick-scroll" scroll-x="true">
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<view class="quick-list">
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<view class="quick-btn has-icon" @tap="contactHuman">
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<text class="quick-icon">☎</text>
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<text class="quick-text">联系人工</text>
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</view>
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<view class="quick-btn has-icon" @tap="showCreator">
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<text class="quick-icon">⊕</text>
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<text class="quick-text">创建工单</text>
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</view>
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<view class="quick-divider"></view>
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<view class="quick-btn" @tap="handleQuickQuestion('查询质保状态')">
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<text class="quick-text">查询质保状态</text>
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</view>
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<view class="quick-btn" @tap="handleQuickQuestion('发动机无法启动')">
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<text class="quick-text">发动机无法启动</text>
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</view>
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</view>
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</scroll-view>
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<!-- 输入区域 -->
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<view class="chat-input-wrap">
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<input class="chat-input" v-model="inputText" placeholder="输入问题 来问问我~" @confirm="sendMessage" />
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<view class="send-btn" @tap="sendMessage">
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<text class="send-icon">➤</text>
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</view>
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</view>
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</view>
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</view>
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</template>
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<script setup lang="ts">
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import { ref, nextTick, onMounted } from 'vue'
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import { guestAPI, aiChatAPI, workcaseChatAPI } from '@/api'
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import type { TbWorkcaseDTO } from '@/types'
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import { AGENT_ID } from '@/config'
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// 前端消息展示类型
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interface ChatMessageItem {
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type: 'user' | 'bot'
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content: string
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time: string
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actions?: string[] | null
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}
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const agentId = AGENT_ID
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// 响应式数据
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const messages = ref<ChatMessageItem[]>([])
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const inputText = ref<string>('')
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const isTyping = ref<boolean>(false)
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const scrollTop = ref<number>(0)
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const showWorkcaseCreator = ref<boolean>(false)
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const statusBarHeight = ref<number>(0)
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const headerPaddingTop = ref<number>(44) // header顶部padding，默认44px
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const headerTotalHeight = ref<number>(76) // header总高度，默认76px
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// 用户信息
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const userInfo = ref({
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wechatId: '',
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username: '',
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phone: '',
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userId: ''
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})
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const isMockMode = ref(true) // 开发环境mock模式
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const userType = ref(false)
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// AI 对话相关
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const chatId = ref<string>('') // 当前会话ID
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const currentTaskId = ref<string>('') // 当前任务ID（用于停止）
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// 初始化用户信息
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async function initUserInfo() {
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// #ifdef MP-WEIXIN
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// 正式环境：从微信获取用户信息
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// wx.login({
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// success: (loginRes) => {
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// // 使用code换取openid等信息
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// console.log('微信登录code:', loginRes.code)
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// }
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// })
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// #endif
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// 开发环境：使用mock数据
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if (isMockMode.value) {
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userInfo.value = {
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wechatId: '17857100377',
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username: '访客用户',
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phone: '17857100377',
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userId: ''
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}
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await doIdentify()
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}
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}
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// 切换mock用户（开发调试用）
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function switchMockUser() {
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uni.showActionSheet({
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itemList: ['员工 (17857100375)', '访客 (17857100377)'],
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success: (res) => {
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if (res.tapIndex === 0) {
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userInfo.value = { wechatId: '17857100375', username: '员工用户', phone: '17857100375', userId: '' }
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} else {
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userInfo.value = { wechatId: '17857100377', username: '访客用户', phone: '17857100377', userId: '' }
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}
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doIdentify()
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}
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})
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}
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// 调用identify接口
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async function doIdentify() {
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uni.showLoading({ title: '登录中...' })
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try {
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const res = await guestAPI.identify({
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wechatId: userInfo.value.wechatId,
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phone: userInfo.value.phone
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})
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uni.hideLoading()
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if (res.success && res.data) {
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const loginDomain = res.data
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uni.setStorageSync('token', loginDomain.token || '')
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uni.setStorageSync('userInfo', JSON.stringify(loginDomain.user))
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uni.setStorageSync('loginDomain', JSON.stringify(loginDomain))
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uni.setStorageSync('wechatId', userInfo.value.wechatId)
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userInfo.value.userId = loginDomain.user?.userId || ''
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console.log('identify成功:', loginDomain)
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uni.showToast({ title: '登录成功', icon: 'success' })
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if(loginDomain.user.status == 'guest') {
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userType.value = false
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} else {
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userType.value = true
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}
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} else {
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console.error('identify失败:', res.message)
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}
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} catch (err) {
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uni.hideLoading()
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console.error('identify请求失败:', err)
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}
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}
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// 生命周期
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onMounted(() => {
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// 初始化用户信息
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initUserInfo()
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// 设置页面标题
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uni.setNavigationBarTitle({
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title: '智能助手'
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})
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// 获取窗口信息
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const windowInfo = uni.getWindowInfo()
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statusBarHeight.value = windowInfo.statusBarHeight || 0
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// #ifdef MP-WEIXIN
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// 获取胶囊按钮信息（仅小程序），计算header位置
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try {
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const menuButtonInfo = uni.getMenuButtonBoundingClientRect()
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headerPaddingTop.value = menuButtonInfo.top
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headerTotalHeight.value = menuButtonInfo.bottom
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} catch (e) {
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// 使用默认值
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headerPaddingTop.value = 44
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headerTotalHeight.value = 76
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}
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// #endif
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})
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// 发送消息
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async function sendMessage() {
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const text = inputText.value.trim()
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if (!text || isTyping.value) return
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// 添加用户消息
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addMessage('user', text)
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inputText.value = ''
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// 调用AI聊天接口
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await callAIChat(text)
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}
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// 调用AI聊天接口
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async function callAIChat(query : string) {
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isTyping.value = true
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try {
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// 如果没有会话ID，先创建会话
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if (!chatId.value) {
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const createRes = await aiChatAPI.createChat({
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title: '智能助手对话',
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userId: userInfo.value.userId || userInfo.value.wechatId,
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agentId: agentId,
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userType: userType.value
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})
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if (createRes.success && createRes.data) {
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chatId.value = createRes.data.chatId || ''
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console.log('创建会话成功:', chatId.value)
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} else {
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throw new Error(createRes.message || '创建会话失败')
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}
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}
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// 准备流式对话
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const prepareRes = await aiChatAPI.prepareChatMessageSession({
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chatId: chatId.value,
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query: query,
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agentId: agentId,
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userType: userType.value,
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userId: userInfo.value.userId
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})
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if (!prepareRes.success || !prepareRes.data) {
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throw new Error(prepareRes.message || '准备对话失败')
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}
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const sessionId = prepareRes.data
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console.log('准备流式对话成功:', sessionId)
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// 添加空的AI消息占位
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const messageIndex = messages.value.length
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addMessage('bot', '')
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// 建立SSE连接
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startStreamChat(sessionId, messageIndex)
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} catch (error : any) {
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console.error('AI聊天失败:', error)
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isTyping.value = false
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addMessage('bot', '抱歉，AI服务暂时不可用，请稍后重试。')
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}
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}
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// SSE 流式对话
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function startStreamChat(sessionId : string, messageIndex : number) {
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console.log('建立SSE连接, sessionId:', sessionId)
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aiChatAPI.streamChat(sessionId, {
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onMessage: (data) => {
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if (data.answer) {
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messages.value[messageIndex].content += data.answer
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nextTick(() => scrollToBottom())
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}
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},
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onEnd: (taskId) => {
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isTyping.value = false
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if (taskId) {
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currentTaskId.value = taskId
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}
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},
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onError: (error) => {
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console.error('SSE错误:', error)
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isTyping.value = false
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messages.value[messageIndex].content = error
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},
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onComplete: () => {
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isTyping.value = false
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}
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})
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}
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// 添加消息
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function addMessage(type : 'user' | 'bot', content : string, actions : string[] | null = null) {
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const now = new Date()
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const time = `${now.getHours().toString().padStart(2, '0')}:${now.getMinutes().toString().padStart(2, '0')}`
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messages.value.push({
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type,
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content,
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time,
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actions
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})
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// 滚动到底部
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nextTick(() => {
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scrollToBottom()
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})
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}
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// 模拟AI回复
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function simulateAIResponse(userMessage : string) {
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isTyping.value = true
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setTimeout(() => {
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isTyping.value = false
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let response = ''
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let actions : string[] | null = null
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// 根据用户输入生成回复
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if (userMessage.includes('工单') || userMessage.includes('报修') || userMessage.includes('问题')) {
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response = '我理解您需要处理工单相关的事务。我可以帮您：'
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actions = ['创建新工单', '查看工单状态', '联系客服']
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} else if (userMessage.includes('你好') || userMessage.includes('您好')) {
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response = '您好！很高兴为您服务。请问有什么可以帮助您的吗？'
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actions = ['创建工单', '查看工单', '常见问题']
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} else if (userMessage.includes('帮助') || userMessage.includes('功能')) {
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response = '我可以为您提供以下服务：\n1. 创建工单 - 报告问题或提交服务请求\n2. 查看工单 - 跟踪您的工单处理进度\n3. 智能问答 - 解答常见问题'
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actions = ['创建工单', '查看工单']
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} else {
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response = '感谢您的咨询。如果您遇到具体问题，建议创建工单，我们的专业团队会尽快为您处理。'
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actions = ['创建工单', '联系人工客服']
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}
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addMessage('bot', response, actions)
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}, 1000 + Math.random() * 1000)
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}
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// 快捷操作
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function quickAction(action : string) {
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if (action === '创建工单') {
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showCreator()
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} else if (action === '查看工单') {
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goToWorkList()
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} else {
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addMessage('user', action)
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simulateAIResponse(action)
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}
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}
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// 处理建议操作
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function handleSuggestedAction(action : string) {
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if (action === '创建工单' || action === '创建新工单') {
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showCreator()
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} else if (action === '查看工单' || action === '查看工单状态') {
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goToWorkList()
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} else if (action === '联系客服' || action === '联系人工客服') {
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uni.showModal({
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title: '联系客服',
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content: '客服电话：400-123-4567\n工作时间：9:00-18:00',
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showCancel: false
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})
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} else {
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addMessage('user', action)
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simulateAIResponse(action)
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}
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}
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// 显示工单创建器
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function showCreator() {
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showWorkcaseCreator.value = true
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}
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// 隐藏工单创建器
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function hideCreator() {
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showWorkcaseCreator.value = false
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}
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// 工单创建成功
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function onWorkcaseCreated(workcaseData : TbWorkcaseDTO) {
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hideCreator()
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uni.showToast({
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title: '工单创建成功',
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icon: 'success'
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})
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// 添加成功消息
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addMessage('bot', `工单创建成功！\n类型：${workcaseData.type || ''}\n设备：${workcaseData.device || ''}\n我们会尽快处理您的问题。`, ['查看工单', '创建新工单'])
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}
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// 跳转到工单列表
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function goToWorkList() {
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uni.navigateTo({
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url: '/pages/workcase/workcaseList/workcaseList'
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})
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}
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// 跳转到聊天室列表
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function goToChatRoomList() {
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uni.navigateTo({
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url: '/pages/chatRoom/chatRoomList/chatRoomList'
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})
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}
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// 滚动到底部
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function scrollToBottom() {
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// 先重置再设置大值，确保值变化触发滚动
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scrollTop.value = scrollTop.value + 1
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nextTick(() => {
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scrollTop.value = 999999
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})
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}
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// 联系人工客服 - 创建聊天室并进入
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async function contactHuman() {
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uni.showLoading({ title: '正在连接客服...' })
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try {
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// 创建聊天室
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const res = await workcaseChatAPI.createChatRoom({
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guestId: userInfo.value.userId || userInfo.value.wechatId,
|
||
guestName: userInfo.value.username || '访客',
|
||
roomName: `${userInfo.value.username || '访客'}的咨询`,
|
||
roomType: 'guest',
|
||
status: 'active',
|
||
aiSessionId: chatId.value || ''
|
||
})
|
||
uni.hideLoading()
|
||
|
||
if (res.success && res.data) {
|
||
const roomId = res.data.roomId
|
||
console.log('创建聊天室成功:', roomId)
|
||
// 跳转到聊天室页面
|
||
uni.navigateTo({
|
||
url: `/pages/chatRoom/chatRoom/chatRoom?roomId=${roomId}&roomName=${encodeURIComponent(res.data.roomName || '人工客服')}`
|
||
})
|
||
} else {
|
||
uni.showToast({
|
||
title: res.message || '连接客服失败',
|
||
icon: 'none'
|
||
})
|
||
}
|
||
} catch (error: any) {
|
||
uni.hideLoading()
|
||
console.error('创建聊天室失败:', error)
|
||
uni.showToast({
|
||
title: '连接客服失败，请稍后重试',
|
||
icon: 'none'
|
||
})
|
||
}
|
||
}
|
||
|
||
// 处理快速问题
|
||
async function handleQuickQuestion(question : string) {
|
||
addMessage('user', question)
|
||
await callAIChat(question)
|
||
}
|
||
|
||
// 显示上传选项
|
||
function showUploadOptions() {
|
||
uni.showActionSheet({
|
||
itemList: ['拍照', '从相册选择', '选择文件'],
|
||
success: (res) => {
|
||
switch (res.tapIndex) {
|
||
case 0:
|
||
// 拍照
|
||
chooseImageFromCamera()
|
||
break
|
||
case 1:
|
||
// 从相册选择
|
||
chooseImageFromAlbum()
|
||
break
|
||
case 2:
|
||
// 选择文件
|
||
chooseFile()
|
||
break
|
||
}
|
||
}
|
||
})
|
||
}
|
||
|
||
// 拍照
|
||
function chooseImageFromCamera() {
|
||
uni.chooseImage({
|
||
count: 1,
|
||
sourceType: ['camera'],
|
||
success: (res) => {
|
||
// 处理图片上传逻辑
|
||
console.log('选择的图片:', res.tempFilePaths)
|
||
addMessage('user', '[图片]')
|
||
simulateAIResponse('收到您发送的图片')
|
||
}
|
||
})
|
||
}
|
||
|
||
// 从相册选择
|
||
function chooseImageFromAlbum() {
|
||
uni.chooseImage({
|
||
count: 1,
|
||
sourceType: ['album'],
|
||
success: (res) => {
|
||
// 处理图片上传逻辑
|
||
console.log('选择的图片:', res.tempFilePaths)
|
||
addMessage('user', '[图片]')
|
||
simulateAIResponse('收到您发送的图片')
|
||
}
|
||
})
|
||
}
|
||
|
||
// 选择文件
|
||
function chooseFile() {
|
||
// 这里可以扩展文件选择功能
|
||
uni.showToast({
|
||
title: '文件选择功能开发中',
|
||
icon: 'none'
|
||
})
|
||
}
|
||
</script>
|
||
|
||
<style lang="scss" scoped>
|
||
@import './index.scss';
|
||
</style> |